Scott Metz Operations Manager at monsanto experience (2 years 6 months) Lead sub-team for Activity Management of Customer Interaction Center. Managed customer service, ordering and delivery processes for one of three regions for a multi-million dollar seed business Coach, assess and evaluate 9 full-time employee, including goal-setting and development. Set daily, quarterly and annual goals and directive for 9 direct employees.
Scott Metz Operations Manager at monsanto experience (2 years 6 months) Lead sub-team for Activity Management of Customer Interaction Center. Managed customer service, ordering and delivery processes for one of three regions for a multi-million dollar seed business Coach, assess and evaluate 9 full-time employee, including goal-setting and development. Set daily, quarterly and annual goals and directive for 9 direct employees.
Scott Metz Operations Manager at monsanto experience (2 years 6 months) Lead sub-team for Activity Management of Customer Interaction Center. Managed customer service, ordering and delivery processes for one of three regions for a multi-million dollar seed business Coach, assess and evaluate 9 full-time employee, including goal-setting and development. Set daily, quarterly and annual goals and directive for 9 direct employees.
Experience Operations Manager at Monsanto January 2012 - Present (2 years 6 months) Business Process Analyst at Monsanto Company September 2009 - January 2012 (2 years 5 months) Lead sub-team for Activity Management of Customer Interaction Center by developing user requirements, managing scope of project and engaging in detail design aspects Engaged users to set prioritization schedule for implementation phase and first year support of capital project Launched and Supported Customer Interaction Center for 175 customer service agents supporting a multi-million dollar interaction and knowledge search application Lead the ordering, allocation and delivery of market development plot seed processes for National Brand corn, soybean, cotton, canola and sorghum seed Work closely with manufacturing seed planners on seed bagging schedules, winter production arrivals and seed availability for shipments for plot seed Communicate allocations and supply restraints to field sales and agronomy teams via efficient email and telephone communication Manage and design the credit to customer through free seed process improvement, design and implement by working with operational, IT and marketing counterparts. Present design reviews to leadership to ensure design work was in line with the expectation of the project deliverables Process owner for Six Sigma LEAN Event for Plot Seed Process Regional Customer Service Manager at Monsanto Company March 2009 - September 2009 (7 months) Manage Customer Service, Ordering and delivery processes for one of three regions for a multi-million dollar seed business Coach, assess and evaluate 9 full-time employee, including goal-setting and development Influence, direct and engage in operational enhancements through working with both IT and business contacts Set daily direction for employees to achieve quarterly and annual goals Sales Reporting Team Manager at Monsanto Company November 2007 - March 2009 (1 year 5 months) Coach, assess and evaluate 9 full-time employee, including goal-setting and development Represent Sales Reporting for National Brand seed companies to other departments to facilitate key business strategies Ensure accuracy of 35+ million units of seed for business and market analysis Communicate with Marketing and Program Operations status of data collection Page1 Set daily, quarterly and annual goals and directive for 9 direct employees Managed contractor employees during peak intervals Sales Reporting Team Lead at Monsanto Company February 2006 - November 2007 (1 year 10 months) Prioritize daily activities for grower sales data team of 9 full time employees and 3 contract employees Work closely with Sales Reporting Manager and Strategic Sales Reporting to ensure effective leadership across multiple Sales Reporting Teams Prepare final sales figures for reporting to Environmental Protection Agency (EPA) and Stewardship Coach and assist in support of team member development; input on DPR process Create, implement, and maintain Standard Operating Procedures; ensure compliance among team Ensure overall compliance for collection of licensee sales reporting for Monsantos largest seed customer Lead multi-department cross functional communications and meetings to ensure business targets are achieved, inclusive of both IT and business counterparts Completed Monsantos People Leader Learning Series, a 12 day managerial course Sales Reporting Specialist at Monsanto Company March 2004 - February 2006 (2 years) Managed grower sales data for several territories impacting financial programs for each customer Supported stewardship of biotechnological crops to continue Monsantos freedom to operate Assisted in launching two specialty crops, Round Ready Alfalfa and Winter Canola, into the market place and initializing processes around unique reporting requirements of these crops Supported multiple reporting methods, SeedTrak and AgriMine, to ensure creditable, accurate data is being submitted for customers Represented our team in a new pilot, Accelerated Growth, where sales data was the basis for all incentive payments to customers. Acted as a liaison between business and IT for system enhancements maintaining budget and timelines Helped launch a new reporting method via FarmSource.com where a dealer can enter or upload sales data Customer Service Rep at XS, Inc. June 2004 - October 2005 (1 year 5 months) Outside Sales Representative at Da-Com Corp November 2003 - March 2004 (5 months) Managed a several county, rural territory selling office document services Helped increase business in an area where multiple competitive dealers where locally present Account Specialist at XS Inc September 2002 - October 2003 (1 year 2 months) Integral part of a 2.8 Million dollar new system, AgriMine, to collect sales data from 1000 retailers Managed upward of 200 accounts for Grower Sales data, providing data to multiple manufacturers Supervised IT Task List for enhancements, including testing and implementation Page2 Education Eastern Illinois University Bachelor of Science, Business; Computer Management, 1998 - 2002 Glenwood High School 1998 Page3 Scott Metz Operations Manager at Monsanto Contact Scott on LinkedIn Page4