Partner Pointer: Overview of Community Partner Accounts

Perhaps the most common question Community Partners have is for help with one of their
Community Partner accounts. As you know, we provide Community Partners different accounts
for different purposes. The accounts are not connected to each other, so changes to one
account (such as changing a password) do not affect another. These accounts do, however,
work together to ensure a Community Partner can perform all of its services and
responsibilities.

There are four types of accounts:

Site Manager Account
Navigator Accounts
Organizational Accounts
Reports Account

(ctrl+click links to skip to section)


Site Manager Account:



Website: TexasCommunityPartnerProgram.com

Purpose: Navigator management
o Approve Navigators registration requests
o Site Manager can also use the account to certify as a Your Texas Benefits
Navigator, if they choose to (this becomes a requirement, though, if the Site
Manager is the ONLY person at their Application Assistance site that can provide
application assistance)

CPP creates Site Manager account for the Site Manager at the end of the onboarding
process
o If Site Manager has a pre-existing Navigator account, however, it gets upgraded
to a Site Manager account instead; this preserves any Navigator training the Site
Manager may have done

User ID: Site Managers email address

Initial password: temporary password provided via automated email by the website
o These automated emails sometimes get sent to a spam/junk folder; this can be
avoided by labeling OCA_CPP_Website_Alert@hhsc.state.tx.us a safe sender
o A new temporary password can be requested anytime using the I forgot/change
your password link

An account never locks out due to inactivity or unsuccessful login attempts

To reset password: I forgot/change your password link on Login page

Helpful resources for using these accounts:
o CPP Website Guide for Site Managers
o CPP Website FAQs

Navigator Accounts:



Website: TexasCommunityPartnerProgram.com

Purpose: Navigator certification
o Take training lessons
o Register with a Community Partner

Your Texas Benefits Navigators create their own Navigator account by clicking the
Create a Your Texas Benefits Navigator Account button on the Login page

User ID: Navigators email address

Initial password: temporary password provided via automated email by the website
o These automated emails sometimes get sent to a spam/junk folder; this can be
avoided by labeling OCA_CPP_Website_Alert@hhsc.state.tx.us a safe sender
o A new temporary password can be requested anytime using the I forgot/change
your password link

An account never locks out due to inactivity or unsuccessful login attempts

To reset password: I forgot/change your password link on Login page

Helpful resources for using these accounts:
o CPP Website Guide for Your Texas Benefits Navigators
o CPP Website FAQs
Organizational Accounts:



Website: www.yourtexasbenefits.com

Purpose: for Site Manager or Navigators to set up a computer
o Tracks assistance provided by a Community Partner at YourTexasBenefits.com
(submitted applications, uploaded documents, etc.) to their Community Partner
data reports see Reports Account section below for more information

CPP requests HHSC IT to create 2 of these accounts and then CPP emails these accounts
to the Site Manager at the end of the onboarding process

User ID: RA-####-#
o Format: RA (stands for Resource Assistance) and random numbers assigned by
HHSC IT

Initial password: changeit123

Locks out after 3 or more unsuccessful login attempts within 5 minutes

To reset password or unlock account: call HHSC Help Desk at 1-800-214-4175
o Select Option 1, then Option 2
o Caller will need to provide the operator this information:
Using YourTexasBenefits.com as a Community Partner
User ID of Organizational Account
Name of the Site Manager associated with the Organizational Accounts
E-mail address of the Site Manager

There is no limit on how many people can use an account at a time

Helpful resources for using these accounts:
o Site Manager Program Guide
How to unlock an account: page 10
How to set up a computer: pages 31-35
o Lesson 2: Community Partner Login


Reports Account:



Website: www.txtiers.net/portal (a.k.a. the State Portal)

Purpose: for Site Manager to access Community Partner data reports at Data Mart
o These reports give data on assistance the Community Partner site has provided
at YourTexasBenefits.com data will only track to the Community Partner site if
the Community Partner uses their Organizational Accounts to set up the
computer, though

CPP requests HHSC IT to create this account and then CPP emails this account to the
Site Manager at the end of the onboarding process

User ID: ####jdoe
o Format: four numbers, initial of Site Managers first name, Site Managers last
name

Initial password: changeit123

Locks out after 3 or more unsuccessful login attempts within 5 minutes

Locks out after 90 days of inactivity

To unlock account: email CPP at OCA_Community_Partners@hhsc.state.tx.us

To reset password: I forgot my password link on Login page, or email CPP at
OCA_Community_Partners@hhsc.state.tx.us


NOTE: at this time, it is possible for Site Managers to log into
www.yourtexasbenefits.com with this Reports Account. But since it doesnt have any
use there, we dont promote this (Reports Accounts do NOT track assistance provided
like Organizational Accounts do). After 80 days of not using the Reports Account to log
in at www.yourtexasbenefits.com, Site Managers may receive an automated email from
www.yourtexasbenefits.com letting them know that they have not logged in with the
Reports Account. Site Managers can ignore this message.

Helpful resources for using these accounts:
o Overview of Accessing Community Partner Data Reports