AGE OF THE RESPONDENTS

TABLE 1


Inference:
Out of total respondents 50%of respondents were in the age group of 20-30, 32.7% of
respondents were in the age group of 30-40, 11.8% respondents were in the age group of below
20 years, 4.5%of respondents were in the age group of 40-50 years, 0.9% of respondents were in
the age group of above 50 years.
Majority of respondents were in the age group of 20-30 years

CHART 1



11.8
50
32.7
4.5 0.9
AGE OF THE RESPONDENTS
Below 20
20-30
30-40
40-50
Above 50
PARTICULAR FREQUENCY PERCENT
Below 20 13 11.8
20-30 55 50.0
30-40 36 32.7
40-50 5 4.5
Above 50 1 .9
Total 110 100.0
GENDER OF THE RESPONDENTS

TABLE 2
PARTICULARS FREQUENCY PERCENT
Male 47 42.7
Female 63 57.3
Total 110 100.0

Inference:
Out of total respondents 57.3% of respondents are female and 42.7%of respondents are male.
Majority of respondents are female.

CHART 2





42.7
57.3
GENGER
Male
Female
MARITAL STATUS

TABLE 3



Inference:
Out of total no. of respondents 56.8% of respondents are married and rest of 43.6%of
respondents are single
Majority of respondents are married

CHART 3




56.4
43.6
MARITAL STATUS
married
single
PARTICULARS FREQUENCY PERCENT
Married 62 56.4
Single 48 43.6
Total 110 100.0
PROFESSION

TABLE 4

Inference:
Out of total number of respondents 26.4% of them were professionals, 23.6% of them are
employed, 21.8%of them are students, 20.9% of them are doing business and 7.3%of them are
others like retired and house wife.
Majority of the respondents were professionals.

CHART 4



21.8
26.4
20.9
23.6
7.3
PROFESSION
student
professionals
business
employed
any others specify
PARTICULARS FREQUENCY PERCENT
student 24 21.8
professionals 29 26.4
business 23 20.9
employed 26 23.6
any others specify 8 7.3
Total 110 100.0
HOW LONG YOU HAVE BEEN USING THIS PRODUCT

TABLE 5

Inference:
Out of total number of respondents 35.5.% of them are using this product for 3-4years,30.0% of
them are using this product for 2-3 years,17.3%of them are using this product for 1-2 years,9.1%
of them are using this product for more than 4 years and 8.2%of them are using this product for
less than 1 year.
Majority of the respondents are using this product for 3-4years.

CHART 5


8.2
17.3
30
35.5
9.1
HOW LONG YOU HAVE BEEN USING THIS
PRODUCT
Below 1 years
1-2 years
2-3 years
3-4 years
Above 4 years
PARTICULARS FREQUENCY PERCENT
Below 1 years 9 8.2
1-2 years 19 17.3
2-3 years 33 30.0
3-4 years 39 35.5
Above 4 years 10 9.1
Total 110 100.0

RANK THE FOLLOWING SERVICE PROVIDER OF TATA DOCOMO

TABLE 6

Inference:
Out of total number of respondents 34.5% of them ranked 1, 27.3% of them are ranked 2,
19.1%of them are ranked 3, 11.8% of them are ranked 4 and 7.3%of them are ranked 5.
Majority of the respondents ranked 1 for TATA DOCOMO product.

CAHRT 6


34.5
27.3
19.1
11.8
7.3
RANK THE FOLLOWING SERVICE PROVIDER
OF TATA DOCOMO
rank1
rank2
rank3
rank4
rank5
PARTICULARS FREQUENCY PERCENT
Rank1 38 34.5
Rank2 30 27.3
Rank3 21 19.1
Rank4 13 11.8
Rank5 8 7.3
Total 110 100.0
RANK THE FOLLOWING SERVICE PROVIDER OF VODAFONE

TABLE 7

Inference:
Out of total number of respondents 28.2% of them ranked 1, 24.5% of them are ranked 4,
20.9%of them are ranked 3, 15.5% of them are ranked 2 and 10.9%of them are ranked 5.
Majority of the respondents ranked 1 for Vodafone product.

CHART 7




28.2
15.5
20.9
24.5
10.9
RANK THE FOLLOWING SERVICE PROVIDER
OF VODAFONE
rank1
rank2
rank3
rank4
rank5
PARTICULARS FREQUENCY PERCENT
Rank1 31 28.2
Rank2 17 15.5
Rank3 23 20.9
Rank4 27 24.5
Rank5 12 10.9
Total 110 100.0
RANK THE FOLLOWING SERVICE PROVIDER RELIANCE
TABLE 8


Inference:
Out of total number of respondents 33.6% of them ranked 5,19.1% of them are ranked 4 and
ranked 2 for the product,15.5%of them are ranked 1,12.7% of them are ranked 3.
Majority of the respondents ranked 5 for the reliance product.

CHART 8




15.5
19.1
12.7
19.1
33.6
RANK THE FOLLOWING SERVICE PROVIDER
RELIANCE
rank1
rank2
rank3
rank4
rank5
PARTICULARS FREQUENCY PERCENT
Rank1 17 15.5
Rank2 21 19.1
Rank3 14 12.7
Rank4 21 19.1
Rank5 37 33.6
Total 110 100.0
RANK THE FOLLOWING SERVICE PROVIDER AIRTEL

TABLE 9

Inference:
Out of total number of respondents 25.5% of them ranked 5,24.5% of them ranked 2 for the
product,20.9%of them are ranked 3,20.0% of them are ranked 1,9.1%of them ranked 4.
Majority of the respondents ranked 5 for the Airtel product.

CHART 9





20
24.5
20.9
9.1
25.5
RANK THE FOLLOWING SERVICE PROVIDER
AIRTEL
rank1
rank2
rank3
rank4
rank5
PARTICULARS FREQUENCY PERCENT
Rank1 22 20.0
Rank2 27 24.5
Rank3 23 20.9
Rank4 10 9.1
Rank5 28 25.5
Total 110 100.0
RANK THE FOLLOWING SERVICE PROVIDER AIRCEL

TABLE 10


Inference:
Out of total number of respondents 37.3% of them ranked 4,22.7% of them ranked 3for the
product,21.8%of them are ranked 5,16.4% of them are ranked 2,1.8%of them ranked 1.
Majority of the respondents ranked 4 for the aircel product

CHART 10



1.8
16.4
22.7
37.3
21.8
RANK THE FOLLOWING SERVICE PROVIDER
AIRCEL
rank1
rank2
rank3
rank4
rank5
PARTICULARS FREQUENCY PERCENT
Rank1 2 1.8
Rank2 18 16.4
Rank3 25 22.7
Rank4 41 37.3
Rank5 24 21.8
Total 110 100.0
HOW DO YOU COME TO KNOW ABOUT THE PRODUCT

TABLE 11


Inference:
Out of total number of respondents 37.3% of them come to know about the product through
friends and relatives,26.4% of them come to know about the product through sales
executives,21.8% of them come to know about the product through magazines ,pamphlets and
catalogues,14.5% of them come to know about the product through television.
Majority of the respondents come to know about the product through friends and relatives.

CHART 11



21.8
14.5
26.4
37.3
HOW DO YOU COME TO KNOW ABOUT THE
PRODUCT
Magazines, pamphlets
and catalogues
Television
sales executive
reference from friends
and relives
PARTICULARS FREQUENCY PERCENT
Magazines, pamphlets and catalogues 24 21.8
Television 16 14.5
sales executive 29 26.4
reference from friends and relives 41 37.3
Total 110 100.0
WHAT ARE THE FEATURES YOU LOOK FROM SERVICE PROVIDER

TABLE 12


Inference:
Out of total number of respondents 41.8% of them looking for network coverage, 30.9% of them
looking for price and discounts, 15.5% of them looking for E-recharge, 11.8% of them looking
for customer care support
Majority of the respondents looking for network coverage

CHART 12



15.5
30.9
41.8
11.8
WHAT ARE THE FEATURES YOU LOOK FROM
SERVICE PROVIDER
E-recharge
Price and discounts
network coverage
customer support
PARTICULARS Frequency Percent
E-recharge 17 15.5
Price and discounts 34 30.9
network coverage 46 41.8
customer support 13 11.8
Total 110 100.0
HOW OFTEN YOU WILL RECHARGE

TABLE 13


Inference:
Out of total number of respondents 30.9% of them recharge twice a week,,29.1 of them recharge
two days once,20.9%of them recharge daily,12.7%of them recharge once in a week,6.4%of them
recharge once in two weeks.
Majority of the respondents recharge twice in a week

CHART 13


20.9
29.1
30.9
12.7
6.4
HOW OFTEN YOU WILL RECHARGE
Daily
two days once
twice in a week
once in a week
once in two weeks
PARTICULARS FREQUENCY PERCENT
Daily 23 20.9
Two days once 32 29.1
Twice in a week 34 30.9
Once in a week 14 12.7
Once in two weeks 7 6.4
Total 110 100.0
RANK ON WHICH BASIS YOU WOULD LIKE TO GIVE IMPORTANCE
WHILE RECHARGE ON VALIDITY OFFER

TABLE 14

Inference:
Out of total number of respondents 30.0% of them ranked 3, 28.2 of them ranked 2, 21.8%of
them ranked 4, 10.0%of them ranked 5,4.5%of them ranked 6 for the validity offer.
Majority of the respondents were ranked 3 for validity offer.

CHART 14


5.5
28.2
30
21.8
10
4.5
RANK ON WHICH BASIS YOU WOULD LIKE TO
GIVE IMPORTANCE WHILE RECHARGE ON
VALIDITY OFFER
Rank1
Rank2
Rank3
Rank4
Rank5
Rank6
PARTICULARS FREQUENCY PERCENT
Rank1 6 5.5
Rank2 31 28.2
Rank3 33 30.0
Rank4 24 21.8
Rank5 11 10.0
Rank6 5 4.5
Total 110 100.0
RANK ON WHICH BASIS YOU WOULD LIKE TO GIVE IMPORTANCE
WHILE RECHARGE ON FULL TALKTIME

TABLE 15

Inference:
Out of total number of respondents 36.4% of them ranked 1,20.9%of them ranked 4,15.5%of
them ranked 2 and ranked 3, 6.4%of them ranked 6,5.5%of them ranked 5 for full talk time offer.
Majority of the respondents ranked 1 for full talk time offer.

CHART 15

36.4
15.5
15.5
20.9
5.5
6.4
RANK ON WHICH BASIS YOU WOULD LIKE TO GIVE
IMPORTANCE WHILE RECHARGE ON FULL
TALKTIME
Rank1
Rank2
Rank3
Rank4
Rank5
Rank6
PARTICULARS FREQUENCY PERCENT
Rank1 40 36.4
Rank2 17 15.5
Rank3 17 15.5
Rank4 23 20.9
Rank5 6 5.5
Rank6 7 6.4
Total 110 100.0
RANK ON WHICH BASIS YOU WOULD LIKE TO GIVE IMPORTANCE WHILE
RECHARGE ON SMS PACKAGES
TABLE 16

Inference:
Out of total number of respondents 28.2% of them ranked 1,20.9%of them ranked 3 ,17.3%of
them ranked 5,13.6%of them ranked 2,5.5%of them ranked 5,8.2%of them ranked 6 for SMS
Packages.
Majority of the respondents ranked1 for SMS Packages.

CHART 16

28.2
13.6
20.9
11.8
17.3
8.2
RANK ON WHICH BASIS YOU WOULD LIKE TO
GIVE IMPORTANCE WHILE RECHARGE ON SMS
PACKAGES
Rank1
Rank2
Rank3
Rank4
Rank5
Rank6
PARTICULARS FREQUENCY PERCENT
Rank1 31 28.2
Rank2 15 13.6
Rank3 23 20.9
Rank4 13 11.8
Rank5 19 17.3
Rank6 9 8.2
Total 110 100.0
RANK ON WHICH BASIS YOU WOULD LIKE TO GIVE IMPORTANCE
WHILE RECHARGE ON FESTIVAL OFFER
TABLE 17


Inference:
Out of total number of respondents 27.3% of them ranked5,26.4%of them ranked 6 ,13.6%of
them ranked 1 and ranked 4,10.0%of them ranked 3,9.1%of them ranked 2 for festival offers.
Majority of the respondents ranked 5 for festival offer.

CHART 17




13.6
9.1
10
13.6 27.3
26.4
RANK ON WHICH BASIS YOU WOULD LIKE TO
GIVE IMPORTANCE WHILE RECHARGE ON
FESTIVAL OFFER
Rank1
Rank2
Rank3
Rank4
Rank5
Rank6
PARTICULARS FREQUENCY PERCENT
Rank1 15 13.6
Rank2 10 9.1
Rank3 11 10.0
Rank4 15 13.6
Rank5 30 27.3
Rank6 29 26.4
Total 110 100.0
RANK ON WHICH BASIS YOU WOULD LIKE TO GIVE IMPORTANCE
WHILE RECHARGE ON INTERNET PACKAGES

TABLE 17


Inference:
Out of total number of respondents 25.5% of them ranked 5,23.6%of them ranked 2 ,16.4%of
them ranked 3,15.5%of them ranked 6,10.0%of them ranked 1,9.1%of them ranked 4for internet
packaged
Majority of the respondents ranked 5 internet packages.

CHART 17

10
23.6
16.4
9.1
25.5
15.5
RANK ON WHICH BASIS YOU WOULD LIKE TO GIVE
IMPORTANCE WHILE RECHARGE ON INTERNET
PACKAGES
Rank1
Rank2
Rank3
Rank4
Rank5
Rank6
PARTICULARS FREQUENCY PERCENT
Rank1 11 10.0
Rank2 26 23.6
Rank3 18 16.4
Rank4 10 9.1
Rank5 28 25.5
Rank6 17 15.5
Total 110 100.0
RANK ON WHICH BASIS YOU WOULD LIKE TO GIVE IMPORTANCE
WHILE RECHARGE CALLER TUNES

TABLE 18

Inference:
Out of total number of respondents 40.9% of them ranked 6,23.6%of them ranked 4 ,12.7%of
them ranked 5,9.1%of them ranked 2,7.3%of them ranked 3,6.4%of them ranked 1 for caller
tunes
Majority of the respondents ranked 6 for caller tunes.

CHART 18

6.4
9.1
7.3
23.6
12.7
40.9
Rank on which basis you would like to give importance
while recharge Caller tunes
Rank1
Rank2
Rank3
Rank4
Rank5
Rank6
PARTICULARS FREQUENCY PERCENT
Rank1 7 6.4
Rank2 10 9.1
Rank3 8 7.3
Rank4 26 23.6
Rank5 14 12.7
Rank6 45 40.9
Total 110 100.0
WHICH OF THESE MARKETING/SALES SCHEME INDUCES YOU TO
PURCHASE THE PRODUCT
TABLE 19

PARTICULARS Frequency Percent
Recharge offer 25 22.7
Discount scheme 30 27.3
Value added service facility 11 10.0
First time offer 43 39.1
Any others specify 1 .9
Total 110 100.0

Inference:
Out of total number of respondents 39.1% of them purchase the product for first time
offer,27.3%of them purchase the product for discount schemes, 22.7%of them purchase the
product for recharge offer,10.0% of them purchase the product for value added services,.9% of
them purchase for other services.
Majority of the respondents purchase the product for first time offer.

CHART 19


22.7
27.3
10
39.1
0.9
WHICH OF THESE MARKETING/SALES SCHEME
INDUCES YOU TO PURCHASE THE PRODUCT
Recharge offer
Discount scheme
Value added service
facility
First time offer
Any others specify
HOW WOULD YOU RATE TATA DOCOMO PERFORMANCE AS YOUR
EXPECTATION

TABLE 20
PARTICULAR FREQUENCY PERCENT
Good network coverage 6 5.5
Easy Recharge 42 38.2
Good Internet Speed 34 30.9
Customer Support Service 11 10.0
Online Service 17 15.5
Total 110 100.0

Inference:
Out of total number of respondents 38.2% of them rate easy recharge,30..9%of them rate good
internet speed,15.5%of them rate online service,10.0%of them rate customer support
service,5.5%of them rate good customer support as their expectation.
Majority of the respondents rate easy recharge as their expectation.

CHART 20



5.5
38.2
30.9
10
15.5
HOW WOULD YOU RATE TATA DOCOMO
PERFORMANCE AS YOUR EXPECTATION
Good network coverage
Easy Recharge
Good Internet Speed
Customer Support Service
Online Service
DO YOU FACE NETWORK PROBLEMS ANYTIME

TABLE 21

Inference:
Out of total number of respondents 35.5% of them face network problems sometimes, 17.3%of
them face network problems rarely, 16.4% of them never face network problems, and 15.5% of
them face network problems often and neutral.
Majority of the respondents face network problems sometimes.

CHART 21



17.3
15.5
35.5
16.4
15.5
DO YOU FACE NETWORK PROBLEMS ANYTIME
Rarely
Often
Sometimes
Never
Neutral
PARTICULARS FREQUENCY PERCENT
Rarely 19 17.3
Often 17 15.5
Sometimes 39 35.5
Never 18 16.4
Neutral 17 15.5
Total 110 100.0
RATE THE FOLLOWING FEATURES OF TATA DOCOMO ON SMS
PACKAGES

TABLE 22


Inference:
Out of total number of respondents 53.6% of them rate SMS Packages as good, 22.7%of them
rate averagely, 21.8%of them rate very good and 1.8%of them rate poor as SMS Packages.
Majority of the respondents rate the features of SMS Packages as good

CHART 22



21.8
53.6
22.7
1.8
RATE THE FOLLOWING FEATURES OF TATA
DOCOMO ON SMS PACKAGES
Very Good
Good
Average
Poor
PARTICULARS FREQUENCY PERCENT
Very Good 24 21.8
Good 59 53.6
Average 25 22.7
Poor 2 1.8
Total 110 100.0
RATE THE FOLLOWING FEATURES OF TATA DOCOMO ON RATE
CUTTER

TABLE 23

Inference:
Out of total number of respondents 47.3% of them rate good on rate cutter, 33.6%of them rate
very good, 10.0%of them rate poor and 9.1%of them rate average as rate cutter.
Majority of the respondents rate the features of rate cutter as good.

CHART 23




33.6
47.3
9.1
10
RATE THE FOLLOWING FEATURES OF TATA
DOCOMO ON RATE CUTTER
Very Good
Good
Average
Poor
PARTICULARS FREQUENCY PERCENT
Very Good 37 33.6
Good 52 47.3
Average 10 9.1
Poor 11 10.0
Total 110 100.0
RATE THE FOLLOWING FEATURES OF TATA DOCOMO ON
INTERNET PACKAGES

TABLE 24

Inference:
Out of total number of respondents 37.3% of them rate very good, 26.4%of them rate good,
22.7%of them rate average and 12.7%of them rate poor,0.9% of them rate very poor on internet
packages.
Majority of the respondents rate the features of internet packages as very good.

CHART 24


37.3
26.4
22.7
12.7
0.9
RATE THE FOLLOWING FEATURES OF TATA
DOCOMO ON INTERNET PACKAGES
Very Good
Good
Average
Poor
Very Poor
PARTICULARS FREQUENCY PERCENT
Very Good 41 37.3
Good 29 26.4
Average 25 22.7
Poor 14 12.7
Very Poor 1 .9
Total 110 100.0
RATE THE FOLLOWING FEATURES OF TATA DOCOMO ON
ROAMING PACKAGES
TABLE 25

Inference:
Out of total number of respondents 35.5% of them rate SMS Packages as good, 22.7%of them
rate averagely, 21.8%of them rate very good and 1.8%of them rate poor as SMS Packages.
Majority of the respondents rate the features of SMS Packages as good.

CHART 25




11.8
29.1
35.5
15.5
8.2
RATE THE FOLLOWING FEATURES OF TATA
DOCOMO ON ROAMING PACKAGES
Very Good
Good
Average
Poor
Very Poor
PARTICULARS FREQUENCY PERCENT
Very Good 13 11.8
Good 32 29.1
Average 39 35.5
Poor 17 15.5
Very Poor 9 8.2
Total 110 100.0
HOW DO YOU RATE THE CUSTOMER SERVICE LEVEL PROVIDED
BY TATA DOCOMO

TABLE 26


Inference:
Out of total number of respondents 35.5% of them averagely satisfied, 29.1%of them satisfied,
15.5%of them highly satisfied and 10.9%of them dissatisfied and 9.1% of them highly
dissatisfied by the customer service level provide by TATA DOCOMO.
Majority of the respondents rate they are averagely satisfied.

CHART 26



15.5
29.1
35.5
10.9
9.1
HOW DO YOU RATE THE CUSTOMER SERVICE
LEVEL PROVIDED BY TATA DOCOMO
Highly Satisfied
Satisfied
Averagely Satisfied
Dissatisfied
Highly Dissatisfied
PARTICULARS FREQUENCY PERCENT
Highly Satisfied 17 15.5
Satisfied 32 29.1
Averagely Satisfied 39 35.5
Dissatisfied 12 10.9
Highly Dissatisfied 10 9.1
Total 110 100.0
DO YOU LIKE TO RECOMMEND TATA DOCOMO TO OTHERS

TABLE 27


Inference:
Out of total number of respondents 84.5% of them recommend Tata Docomo product to others,
15.5% of them will not recommend their product to others.
Majority of the respondents recommend the product.

CHART 27




84.5
15.5
DO YOU LIKE TO RECOMMEND TATA DOCOMO TO
OTHERS
yes
no
PARTICULARS FREQUENCY PERCENT
Yes 93 84.5
No 17 15.5
Total 110 100.0
WHICH AREA OF SERVICE THAT TATA DOCOMO WANTS TO
IMPROVE

TABLE 28


Inference:
Out of total number of respondents 31.8% of them finds that schemes should be improved ,
30.9%of them finds that scheme should be improved, 24.5%of them finds that network should be
improved,11.8%of them finds that call charges should be improved and .9% of them finds that
other areas should be improved.
Majority of the respondents finds that quality should be improved.

CHART 28

24.5
31.8
30.9
11.8
0.9
WHICH AREA OF SERVICE THAT TATA DOCOMO
WANTS TO IMPROVE
Network
Quality
Schemes
Call Charges
others specify
PARTICULARS FREQUENCY PERCENT
Network 27 24.5
Quality 35 31.8
Schemes 34 30.9
Call Charges 13 11.8
others specify 1 .9
Total 110 100.0
RATE THE SERVICES OFFERED BY TATA DOCOMO ON TARIFF
RATES
TABLE 29

Inference:
Out of total number of respondents 48.2% of them rate excellent , 40.0%of them rate good ,
10.9%of them rate average and 0.9%of them rate worst as the services offered by Tata Docomo
on tariff rates.
Majority of the respondents rate excellent as the service offered by Tata Docomo on tariff rate.

CHART 29



.

48.2
40
10.9
0.9
RATE THE SERVICES OFFERED BY TATA DOCOMO
ON TARIFF RATES
Excellent
Good
Average
Worst
PARTICULARS FREQUENCY PERCENT
Excellent 53 48.2
Good 44 40.0
Average 12 10.9
Worst 1 .9
Total 110 100.0
RATE THE SERVICES OFFERED BY TATA DOCOMO ON STD TARIFF
RATES

TABLE 30

Inference:
Out of total number of respondents 44.5% of them rate good , 30%of them rate average ,
20.0%of them rate excellent and 4.5%of them rate bad and .9% of them rate worst as the
services offered by Tata Docomo on STD tariff rates.
Majority of the respondents rate good as the service offered by Tata Docomo on STD tariff
rates.

CHART 30

20
44.5
30
4.5
0.9
RATE THE SERVICES OFFERED BY TATA
DOCOMO ON STD TARIFF RATES
Excellent
Good
Average
Bad
Worst
PARTICULARS FREQUENCY PERCENT
Excellent 22 20.0
Good 49 44.5
Average 33 30.0
Bad 5 4.5
Worst 1 .9
Total 110 100.0
RATE THE SERVICES OFFERED BY TATA DOCOMO ON NET PACK
TABLE 31


Inference:
Out of total number of respondents 50.0% of them rate good, 23.6%of them rate average and
excellent and 2.7 of them rate as the services offered by Tata Docomo on net pack.
Majority of the respondents rate good as the service offered by Tata Docomo on net pack

CHART 31




23.6
50
23.6
2.7
RATE THE SERVICES OFFERED BY TATA
DOCOMO ON NET PACK
Excellent
Good
Average
Bad
PARTICULARS FREQUENCY PERCENT
Excellent 26 23.6
Good 55 50.0
Average 26 23.6
Bad 3 2.7
Total 110 100.0
RATE THE SERVICES OFFERED BY TATA DOCOMO ON 3G SPEEDS
TABLE 32

Inference:
Out of total number of respondents 41.8% of them rate good , 28.2%of them rate average ,
21.8%of them rate excellent and 7.3%of them rate bad and .9% of them rate worst as the
services offered by Tata Docomo on 3G speed.
Majority of the respondents rate good as the service offered by Tata Docomo on 3G speed


CHART 32




21.8
41.8
28.2
7.3
0.9
RATE THE SERVICES OFFERED BY TATA DOCOMO
ON 3G SPE
Excellent
Good
Average
Bad
Worst
PARTICULARS FREQUENCY PERCENT
Excellent 24 21.8
Good 46 41.8
Average 31 28.2
Bad 8 7.3
Worst 1 .9
Total 110 100.0
RATE THE SERVICES OFFERED BY TATA DOCOMO PAISA PER
SECOND PLAN
TABLE 33


Inference:
Out of total number of respondents 49.1% of them rate excellent , 23.6%of them rate good and
average , 1.8%of them rate bad worst as the services offered by Tata Docomo on paisa per
second plan.
Majority of the respondents rate good as the service offered by Tata Docomo on paisa per second
plan

CHART 33



49.1
23.6
23.6
1.8 1.8
RATE THE SERVICES OFFERED BY TATA DOCOMO
PAISA PER SECOND PLAN
Excellent
Good
Average
Bad
Worst
PARTICULARS FREQUENCY PERCENT
Excellent 54 49.1
Good 26 23.6
Average 26 23.6
Bad 2 1.8
Worst 2 1.8
Total 110 100.0
OPINION TOWARDS ADVERTISEMENT OF TATA DOCOMO
TABLE 34

Inference:
Out of total number of respondents 53.6% of them were satisfied, 26.4%of them were averagely
satisfied, 16.4%of them highly satisfied and 2.7%of them dissatisfied and .9% of them highly
dissatisfied towards the advertisement of Tata Docomo.
Majority of the respondents were satisfied towards the advertisement of Tata Docomo.

CHART 34




16.4
53.6
26.4
2.7
0.9
OPINION TOWARDS ADVERTISEMENT OF TATA
DOCOMO
Highly Satisfied
Satisfied
Averagely Satisfied
Dissatisfied
Highly dissatisfied
PARTICULARS FREQUENCY PERCENT
Highly Satisfied 18 16.4
Satisfied 59 53.6
Averagely Satisfied 29 26.4
Dissatisfied 3 2.7
Highly dissatisfied 1 .9
Total 110 100.0