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Title: Oracle ADI Database Configuration, Support and Troubleshooting

Title: Oracle ADI Database Configuration, Support and Troubleshooting


Procedure Information:
ID:
Originator (Author): ing, !aria S"
Origination Date: 2/4/2009
#e$ie%er(s): Coco, Gladys [CORP/AR]; Dela Cruz, Jonas [PROCE/!"#]; $edo%o&, Andrey
[PROCE/R']; $lores, #aura [PROCE/('E"]; G)l*er%, Jo+nny [PROCE/!!,/(O'#]; Gol*er-,
(.orn [CORP/P/]; Gran%, (ruce [PROCE/P/A']; Gu)nn, C+r)s%)ne [PROCE/P//0#1]; /all,
Gare% [PROCE/DA"//O']; /o+ns%re)%er, Jere2y [PROCE/A']; /un-, !aynard [CORP/P/];
Jordan, Jason C [PROCE/A']; Jou*er%, Jason [PROCE/A']; #a3rence, Gary
[PROCE/RAG/O#"]; #)2, !el&)n [PROCE/"G]; !c(a)n, (o* E [PROCE/$C/!41"];
!cCullou-+, Pa%r)c5 J [PROCE/P1/P,44]; !onroy, Ar%uro [PROCE/!6]; Re-alado, Ray
[PROCE/A']; Renders, !)c+el [PROCE/D,EG]; Rodr)-uez, #u)s A [PROCE/!6]; c+a77ell,
(ryan [PROCE/!!,/(O'#]; 7aul8sel&ara.9sl5:so;%8co2; %ree%, Cel)na [PROCE/P/A']; 4an,
/enry:<< [PROCE/"G]; 4or2a, #aszlo [PROCE/0E<]; 0)a5as, C+arles [PROCE/AO/A']
#e$ie% Date:
&ersion: =82
'ocation:
o Gold Co7y>
o Genera%e = Co7y>
Pre$ious &ersion:
(e)t #e$ie% Date:
Process O%ners:
Platform:
*rief o$er$ie% of Procedure: This is a general description of the required support actions to address
issues with ADI configurations, support and troubleshooting.
Contacts (list +):

*usiness Information:
*usiness: ,lobal
*usiness -ours: +.)/
Intended Audience: Tier +, Tier 0
*usiness O%ner(s):


S'A:
!etadata1e2%ords (separate using commas)
ADI, ADI support, ADI configuration, ADI troubleshooting, Oracle ADI, Application Des3top
Integrator
Page 1 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
Table of Contents
4)%le> Oracle AD, Da%a*ase Con;)-ura%)on, u77or% and 4rou*les+oo%)n-888888888888888888888888888888888888888888888888888888888888=
Procedure ,n;or2a%)on> 88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 =
Con%ac%s ?l)s% 2@>88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 =
(us)ness ,n;or2a%)on>88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 =
!e%ada%a/<ey3ords ?se7ara%e us)n- co22as@888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 =
Pur7ose>8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 A
PrereBu)s)%es>88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 A
1or5 ,ns%ruc%)ons>88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 A
4as5 => Con;)-ura%)on88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 A
4as5 2> u77or% and 4rou*les+oo%)n-8888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 C
4as5 A> Escala%)n- u77or% 4)c5e%88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 AD
(us)ness ReBu)re2en%s888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 AE
As)a Pac);)c888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 AE
A77end)F88888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888888 AC
Page 2 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
Purpose:
#ocal PC/Des5%o7 )ns%alla%)on o; Oracle AD, ?A77l)ca%)on Des5%o7 ,n%e-ra%or@ &ers)on E82 ;or use *y $)nance
4ea2 users %o crea%e G# Journal En%r)es8 AD, can also *e used ;or ;)nanc)al 2odel)n- and ;or dr)ll do3ns8
Oracle AD, & E82 )s %+e reBu)red &ers)on ;or Oracle A77l)ca%)ons ==8G8=0 runn)n- on da%a*ase Oracle =0-8
Oracle AD, & E8= and older &ers)ons are no% reco22ended ;or Oracle da%a*ase =0-8
Prere4uisites:
Oracle AD, )ns%alled
5or3 Instructions:
Tas3 6: Configuration
=8 #o- )n%o AD, *y cl)c5)n- on %+e AD, )con8
Applications Desktop Integrator.lnk

OR
Go %o Start H All Programs H Oracle ADI H Application Des3top Integrator8
Page 3 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
Important> ,; %+e &ers)on on your PC )s no% E828=08=08=0, -o %o %+e Oracle AD, ,ns%alla%)on
7rocedure %o u7da%e %+e 7a%c+es8
28 Cl)c5 on %+e )-n On )con ? @8 En%er your userna2e and 7ass3ord, and %+en c+oose a
res7ons)*)l)%y8
a8 ,; you -e% %+e ;ollo3)n- error, you 3)ll need %o -e% your Pass3ord rese% )n %+e en&)ron2en% you
are %ry)n- %o lo- )n%o8
Page 4 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
*8 elec% a Res7ons)*)l)%y8
A8 4o &er);y %+e En&)ron2en% you are 3or5)n- )n, selec% %+e O7%)ons *u%%on ? @ ;ro2 %+e A77l)ca%)on
Des5%o7 ,n%e-ra%or8
a8 elec% Information: C+ec5 de%a)ls ;or %+e se% o; *oo5s you are us)n- and your curren%
)-n on )n;or2a%)on8 C+ec5 Connec% %r)n- and Da%a*ase I 2a5e sure )% )s se% %o %+e
en&)ron2en% you 3an% %o 3or58
Page 5 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
48 Crea%e %+e ne3 da%a*ase>
Page 6 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
a8 elec% De;)ne Da%a*ase8
*8 Add a ne3 En&)ron2en%8
c8 En%er &alues ;or %+e ;ollo3)n- ;)elds8
Page 7 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
)8 "A!E> P#OD7A*C ?'ser De;)ned I 2us% *e D c+arac%ers or 2ore@
))8 DECR,P4,O"> Production D* ?'ser De;)ned I G)&e a 2ean)n-;ul descr)7%)on@
)))8 G1J',D> appls2spub1pub ?4+)s )s %+e Ga%e3ay 'ser ,D and )% can *e o*%a)ned ;ro2
%+e A77l)ca%)ons D(A8 4+e de;aul% en%ry s+ould *e a77lsys7u*/7u*@
)&8 $"D"A!> apps ?4+)s )s %+e *ase A77l)ca%)ons user na2e and s+ould al3ays *e a77s@
&8 CO""EC4 4R,"G> P#OD ?4+)s &alue 2us% *e %+e er&)ce na2e )n %+e local
4""A!E8ora ;)le %+a% 7o)n%s %o %+e Da%a*ase %+a% )s %o *e used8@
&)8 "CA CO""EC4,O"> (8''
&))8 ERKER ,D> (8''
Tas3 +: Support and Troubleshooting
ADI T#O8*'9S-OOTI(, ,8ID9
Attempting to use ADI on !S 9)cel +::0
,; you encoun%er %+e ;ollo3)n- error 2essa-es>
!essa-e> LAu%o2a%)c access %o K)sual (as)c:7ro.ec% )s no% rel)a*le8 Error nu2*er> =004L or MPro-ra22a%)c
Access 4o K)sual (as)c Pro.ec% ,s "o% 4rus%edN>
Do %+e ;ollo3)n- 7rocedure>
=8 O7en %+e 200A !)croso;% O;;)ce EFcel a77l)ca%)on )n Bues%)on8
28 Cl)c5 %+e Tools H !acro H Securit28
A8 Cl)c5 on %+e Trusted Publishers %a*8
48 !a5e sure %+e Trust Access to &isual *asic Pro;ect )s c+ec5ed8
G8 Cl)c5 on O8
D8 EF)% EFcel and re%es% AD,8
E8 4+)s )s %+e 3)ndo3 %+a% 3)ll *e d)s7layed 3+en you o7en EFcel 200A8
Page 8 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
C8 Cl)c5 on O< %o sa&e your c+an-es I Close EFcel and %+en %ry your AD, a77l)ca%)on a-a)n8
Attempting to use ADI on !icrosoft Office +::/"
(ote: ADI is certified %ith 9)cel +::/ onl2 starting on $ersion /"+"
,; you encoun%er %+e ;ollo3)n- error 2essa-es>
!essa-e> Au%o2a%)c access %o K)sual (as)c:7ro.ec% )s no% rel)a*le8
Error nu2*er> =004 or OPro-ra22a%)c Access %o K)sual (as)c Pro.ec% ,s "o% 4rus%edP8
Do %+e ;ollo3)n- 7rocedure>
=8 O7en %+e 200E !)croso;% O;;)ce sys%e2 a77l)ca%)on )n Bues%)on8 Cl)c5 %+e !)croso;% O;;)ce *u%%on, and
%+en cl)c5 A77l)ca%)on O7%)ons
28 Cl)c5 %+e 4rus% Cen%er %a*, and %+en cl)c5 4rus% Cen%er e%%)n-s
A8 Cl)c5 %+e !acro e%%)n-s %a*, cl)c5 %o selec% %+e P4rus% access %o %+e K(A 7ro.ec% o*.ec% 2odelP c+ec5
*oF, and %+en cl)c5 O<8
48 Re%es% %+e )ssue
"o%e> 4rus% Cen%er )s a cen%ral loca%)on ;or all %+e secur)%y se%%)n-s8 4+)s )s access)*le ;ro2 %+e 4rus%
Cen%er *u%%on on %+e 2essa-e *ar or ;ro2 EFcel O7%)ons on %+e ;)le 2enu8
Page 9 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
G8 4+)s )s %+e 3)ndo3 %+a% -e%s o7ened 3+en you cl)c5 on EFcel 200E %a*8
D8 Cl)c5 on /o2e so %+a% you 3)ll *e a*le %o e)%+er EF)% or Re&)e3 your EFcel O7%)ons8
E8 Cl)c5 on EFcel O7%)ons8
Page 10 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
C8 elec% 4rus% Cen%er %+en 4rus% Cen%er e%%)n-s8
98 'nder !acro e%%)n-s 2a5e sure you +a&e %+e M4rus% access %o %+e K(A 7ro.ec% o*.ec% 2odelN c+ec5ed8
Page 11 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
=08 Cl)c5 on O< %o sa&e your c+an-es I Close EFcel and %+en %ry your AD, a77l)ca%)on a-a)n8
(odename 9rror
Oracle Applications #elease 66"<"= or Applications Des3top Integrator (ADI) $ /"+"="
Sub;ect:
An error occurred 3+)le a%%e27%)n- %o es%a*l)s+ an A77l)ca%)on $)le er&er connec%)on8 4+ere 2ay *e a
ne%3or5 con;)-ura%)on 7ro*le2, or %+e 4" l)s%ener 2ay no% *e runn)n-8 "odena2e > QnodenameH
Purpose:
Gu)de users %+rou-+ %rou*les+oo%)n- %)7s %o resol&e %+a% LdreadedL error 3+en you can &)e3 re7or%s )n
Oracle A77l)ca%)ons Release ==8G86 *u% canno% 7u*l)s+ %+e re7or%s ;ro2 %+e AD, reBues% cen%er8
9rror:
LAn error occurred 3+)le a%%e27%)n- %o es%a*l)s+ an A77l)ca%)ons $)le er&er connec%)on8 4+ere 2ay *e
a ne%3or5 con;)-ura%)on 7ro*le2, or %+e 4" l)s%ener 2ay no% *e runn)n- on Qnodena2eH L
9)planation:
AD, )s +ardcoded %o loo5 ;or %+e $"D$Rnodena2e en%ry )n %+e 4""A!E8ora ;)le8 1+en a #o- or
Ou%7u% ;)le )s reBues%ed, AD, selec%s %+e nodeRna2e ;ro2 %+e $"DRCO"C'RRE"4RRES'E4
%a*le, a77ends %+a% &alue %o $"D$R and %+en loo5s )n %+e 4""A!E8ora ;)le ;or Pd)rec%)onsP on 3+a%
+os% %o -o %o and 3+a% LPOR4L %o 7)n- ;or %+e $"D$ l)s%ener ser&)ce8 Once %+e $"D$ l)s%ener
ser&)ce )s ;ound, %+e l)s%ener s7a3ns a 7rocess ;or %+e $"D$ eFecu%a*le *ased on %+e loca%)on -)&en
)n %+e PROGRA! en%ry ;or %+a% ser&)ce de;)n)%)on8 4+e $"D$ eFecu%a*le %a5es %+e ;)le na2e o; %+e
lo- or ou%7u% ;)le, 7ulls %+a% o;; o; %+e ;)le sys%e2 on %+e ser&er, and sends *ac5 %+e ra3 da%a %o %+e AD,
a77l)ca%)on 3+)c+ 7arses %+e da%a )n%o a &)e3a*le re7or%8
,n a case 3+ere you +a&e !ul%)7le ,ns%ances o; ==) on %+e sa2e ser&er>
Jou 3)ll s7ec);y a se7ara%e $"D$RQ+os%na2eH en%ry ;or eac+ )ns%ance %+a% AD, uses %o K)e3
Re7or%s8 4+e POR4 nu2*er o; %+e $"D$ connec%)on s%r)n- 3)ll *e %+e de%er2)n)n- ;ac%or *e%3een %+e
2ul%)7le en%r)es8
Troubleshooting Tips:
1+en )ns%alled on 1)ndo3s Cl)en%, %+e AD, o;%3are crea%es )%s o3n ORAC#ER/O!E /o2e on %+e 1)ndo3s
Cl)en% 2ac+)ne, 3e 3)ll re;er %o %+e AD, ORAC#ER/O!E as %+e LToran%L8
=8 Con;)-ura%)on ;)les ?%nsna2es8ora U sBlne%8ora@ 2us% eF)s%s and *e )den%)cal )n *o%+ %+e
C>T88Toran%Tne%C0Tad2)n d)rec%ory and %+e C>T88Toran%Tne%3or5Tad2)n ;olders8
Page 12 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
28 4+e ;as%es% se%u7 %)7 ;or %+e AD, cl)en% %o ena*le K)e3)n- o; re7or%s )s %o o*%a)n %+e
$"D$RQ+os%na2eH connec%)on s%r)n- en%ry ;ro2 %+e D(A or ); you +a&e access %o S#VPlus or 4oad
run %+e ;ollo3)n- scr)7%8
select distinct LOGFILE_NODE_NAME
from apps.FND_CONCURRENT_REUE!T!"
$or (e%sy D= %+ese are %+e resul%s ;or %+e a*o&e Buery>
4+ese are %+e 4""A!E8ora en%r)es ;or (e%syD= %+a% , +a&e se% u7>
#
# $ET!% &D'& ( DE)ELO*MENT EN)IRONMENT
#
$ET!%D'.+ORLD ,
-DE!CRI*TION ,
-ADDRE!! , -*ROTOCOL , TC*.-/O!T , essd0d123.emrsn.com.-*ORT , 3445'..
-CONNECT_DATA , -!ID , 0ets6d'...
FNDF!_E!!D$DU23.+ORLD ,
-DE!CRI*TION ,
-ADDRE!! , -*ROTOCOL , TC*.-/ost , E!!D$DU23.EMR!N.COM.-*ort , 34453..
-CONNECT_DATA , -!ID , FNDF!. . .
FNDF!_0ets6d'_E!!D$DU23.+ORLD ,
-DE!CRI*TION ,
-ADDRE!! , -*ROTOCOL , TC*.-/ost , E!!D$DU23.EMR!N.COM.-*ort , 34453..
-CONNECT_DATA , -!ID , FNDF!. . .
A8 4es% %+e S#V"E4 Connec%)on ;or %+e $"D$ en%ry on AD, Cl)en%
: ,n !:DO 7ro27%
a8 %ns7)n- $"D$RQ/os%"a2eH
*8 %ns7)n- $"D$RQDa%a*aseConnec%%r)n-HRQ/os%"a2eH
c8 %ns7)n- $"D$RQ/os%"a2eH8QDo2a)n"a2eH
d8 %ns7)n- $"D$RQDa%a*aseConnec%%r)n-HRQ/os%"a2eH8QDo2a)n"a2eH
Poss)*le re%urn 2essa-es ;or %+e %ns7)n- %es%8
Page 13 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
a8 L4":0AG0G> $a)led %o resol&e na2eL
C+ec5 %+e sBlne%8ora ;)le ?); used@ ;or )ncorrec% do2a)n na2e en%ry8
*8 L4":=2G4=> 4">no l)s%enerL can *e caused *y>
)8 1ron- 7or% nu2*er )n %+e %nsna2es8ora
))8 Por% no% o7en on er&er
)))8 $)re3all *loc5)n- access ?PC or ne%3or5@
c8 LO< ?FFF 2sec@L
"o )n+eren% 7ro*le2 3)%+ %+e %nsna2es8ora al)as en%ry8
4+e AD, Cl)en% %nsna2es8ora +as %o )nclude %+e Da%a*ase CO""EC4R4R,"G and %+e $"D$
CO""EC4R4R,"G8 Eac+ Connec%)on %r)n- con%a)ns )n;or2a%)on s7ec);)c %o %+e ADDRE, POR4,
/O4 and ,D used ;or %+e ==) ,ns%ance8
48 4+e sBlne%8ora ;)le )s au%o2a%)cally 7laced )n %+e C>T88Toran%Tne%C0Tad2)n and C>T88Toran%Tne%3or5Tad2)n
d)rec%or)es8 4+e *)--es% ;ac%or %+a% de%er2)nes +o3 you de;)ne %+e connec%)on s%r)n- en%r)es )n %+e
%nsna2es8ora ;)le )s %+e sBlne%8oraPs : na2es8de;aul%Rdo2a)n se%%)n-8
A!P#E S#"E48ORA $RO! C#,E"4>
AUTOMATIC_I*C , OFF
TRACE_LE)EL_CLIENT , OFF
s7lnet.a1t8entication_ser9ices , -NONE.
names.director6_pat8 , -TN!NAME!:/O!TNAME.
names.defa1lt_domain , +ORLD
name.defa1lt_;one , +ORLD
A!P#E 4""A!E8ORA $RO! C#,E"4 !AC/,"E>
#
# $ET!% &D'& ( DE)ELO*MENT EN)IRONMENT
#
$ET!%D'.+ORLD ,
-DE!CRI*TION ,
-ADDRE!! , -*ROTOCOL , TC*.-/O!T , E!!D$DU23.EMR!N.COM.-*ORT , 3445'..
-CONNECT_DATA , -!ID , 0ets6d'. . .
FNDF!_E!!D$DU23.+ORLD ,
-DE!CRI*TION ,
-ADDRE!! , -*ROTOCOL , TC*.-/ost , E!!D$DU23.EMR!N.COM.-*ort , 34453..
-CONNECT_DATA , -!ID , FNDF!. . .
FNDF!_$ET!%D'_E!!D$DU23.+ORLD ,
-DE!CRI*TION ,
-ADDRE!! , -*ROTOCOL , TC*.-/ost , E!!D$DU23.EMR!N.COM.-*ort , 34453..
-CONNECT_DATA , -!ID , FNDF!. . .
Oracle and ADI $ersions
Oracle Kers)on AD, &ers)on Pa%c+ "u2*er Co22en%s
Page 14 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
==8G8=0 E828=0 D4GG020 Cu2ula%)&e ;)Fes and 7a%c+es
E8280 A9DD=0= (ase )ns%all o; AD, E8280
==8G8=0 E8=8AG AEA=E4= Cu2ula%)&e ;)Fes and 7a%c+es
E8=8A =EEG4ED (ase )ns%all o; AD, E8=8A
==8G89 E8=82=
ADI soft%are installation
,ns%all AD, ?A77l)ca%)on Des5%o7 ,n%e-ra%or@ ;)rs% and *e;ore A(> o%+er Oracle 7roduc%s or %ools8
,ns%all %+e E2erson Process !ana-e2en% &ers)on o; %nsna2es8ora ;)le8
#aunc+ AD, and con;)-ure %+e da%a*ase8
Installation
=8 Run %+e AD, )ns%all ;)le ?se%u7ad)8eFe@ ;ro2 a CD or !e%al)n5 Pa%c+ and c+oose %+e )ns%alla%)on ;or AD,
?A77l)ca%)on Des5%o7 ,n%e-ra%or@8
28 C+oose A## o7%)ons8 Acce7% all de;aul%s as )ns%all screens are 7resen%ed8
A8 As a 2)n)2u2 %+e 7roduc% )ns%all s+ould )ns%all %+e ;ollo3)n->
o Oracle ne%C Cl)en% C808G8080
o ReBu)red u77or% $)les C808G8080
o S#V"e% Cl)en% 28A848080
o S#V Plus C808G8080
48 Res%ar% %+e PC8
G8 'se 1)ndo3s EF7lorer %o ;)nd and rena2e %+e %nsna2es8ora ;)les %o %nsna2es8old8
o c>Toran%Tne%C0Tad2)nT%nsna2es8ora
o c>Toran%Tne%3or5Tad2)nT%nsna2es8ora
o T%nsna2es8ora )n any ;older8
(ote: AD, )ns%alls a -ener)c &ers)on o; %nsna2es8ora %+a% 3)ll 7re&en% connec%)on %o da%a*ases )n
any en&)ron2en%8 4+)s ;)le 3)ll *e re7laced )n %+e neF% s%e78
D8 Co7y %+e curren% E2erson Process !ana-e2en% &ers)on o; %nsna2es8ora %o %+e correc% ;olders>
Page 15 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
o c>Toran%Tne%C0Tad2)n
o c>Toran%Tne%3or5Tad2)n
(ote: Du7l)ca%es or older &ers)ons o; %nsna2es8ora )n any o%+er ;older 3)ll 7re&en% AD, ;ro2
connec%)n- %o %+e des)red da%a*ases8
E8 %ar% AD,8
C8 Con;)-ure your da%a*ase?s@
98 #o- )n%o AD,
T(S(A!9S entries"
,; you s%)ll +a&e 7ro*le2s lo--)n- )n%o AD, you 2ay need %o ed)% your en%r)es )n your 4""A!E8ora ;)le?s@ VV
2a5e sure you use "o%e7ad %o ed)% and 2a5e a co7y *e;ore any c+an-es are done8 !a5e sure you +a&e a
%nsna2es en%ry ;or %+e da%a*ase you 3)ll *e us)n- I )% s+ould loo5 l)5e %+)s>
(E4J6A81OR#D W
?DECR,P4,O" W
?ADDRE W ?PRO4OCO# W 4CP@?/O4 W *e%syFAd*8e2rsn8co2@?POR4 W A0D0=@@
?CO""EC4RDA4A W
?ERK,CER"A!E W (E4J6A@@@
$"D$RED(D'AA81OR#D W
?DECR,P4,O" W
?ADDRE W ?PRO4OCO# W 4CP@?/os% W essd*duAA8e2rsn8co2@?Por% W A0D02@@
?CO""EC4RDA4A W ?,D W $"D$@ @ @
O#
Page 16 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
(E4J6A W
?DECR,P4,O" W
?ADDRE W ?PRO4OCO# W 4CP@?/O4 W *e%syFAd*8e2rsn8co2@?POR4 W A0D0=@@
?CO""EC4RDA4A W ?,D W *e%syFA@ @ @
$"D$R*e%syFARED(D'AA W ?DECR,P4,O"W
?ADDREW?PRO4OCO#W%c7@?/O4W*e%syFAd*8e2rsn8co2@?POR4WA0D02@@
?CO""EC4RDA4AW?,DW$"D$@ @ @
Important: "e&er ed)% %+e S#"e% con;)-ura%)on ;)les on %+e cl)en% PC 3)%+ %+e L1r)%eL or L1ordL ed)%or ,
3+)c+ adds +)dden c+arac%ers %+a% 2a5e %+e ;)le unusa*le ;or %+e $"D$ ?K)e3 ReBues%@ 7rocess8 ,; 2anual
ed)%)n- )s necessary, %+e L"o%e7adL ed)%or )s acce7%a*le8
ADI T#AC9 ?ile
,oal:
Jou 3an% %o learn a 7la)n %race ;or AD,8 4+)s )s no% a %race ;or connec%)on )ssue or %+)s )s no% a S# %race
as 3ell8
Procedure:
(elo3 are %+e s%e7s on +o3 %o run %+e AD, %race and re%urn %+e %race ;)le8
=8 !a5e sure no co7)es o; AD,/ReBues% Cen%er or EFcel are runn)n-8
28 Press %+e %ar% 2enu and -o %o run8
A8 4y7e %raceA2 and +)% en%er8 4+)s s+ould o7en %+e AD, : 4race a77l)ca%)on8
48 Cl)c5 on %+e 4races *u%%on8
G8 Dou*le cl)c5 on any )%e2s %+a% +a&e an V neF% %o %+e2 )n %+e A77l)ca%)ons l)s%8 4+)s 3)ll deselec%
%+ese )%e2s and re2o&e %+e V8
D8 Dou*le cl)c5 on %+e All )%e2 )n %+e A77l)ca%)ons l)s% so %+a% )% +as an V neF% %o )%8
E8 !a5e sure %+a% %+e All )%e2 +as an V neF% %o )% )n %+e 4races l)s%8 ,; All )s does no% +a&e an V %+en
dou*le cl)c5 All and %+e V s+ould a77ear8
C8 elec% %+e 4race %o $)le o7%)on ?); no% already selec%ed@
98 De:selec% %+e 4race %o 1)ndo3 o7%)on ?); no% already unselec%ed@
=08 "o%e do3n %+e ;)le na2e under %+e 4race %o $)le o7%)on as %+)s )s %+e ;)le %+a% %+e cl)en% 3)ll need %o
send *ac5 %o de&elo72en%8
==8 Press %+e close *u%%on %o re%urn %o %+e AD, : 4race 3)ndo38
=28 %ar% AD, and do %+e s%e7s 3+ere you +a&e 7ro*le2 ?l)5e .ournal %e27la%e crea%)on or *ud-e% u7load
or dr)lldo3n@
=A8 A;%er %+e )ssue +as *een re7roduced888 close %+e AD, %ool*ar and AD, :4race 3)ndo38
=48 $)nd %+e ;)le no%ed )n s%e7 =0 and u7load
Page 17 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
I(&A'ID 8S9#(A!9 1 I(&A'ID 8S9#(A!9 O# PASS5O#D 9##O#S
Cannot connect to the database" @In$alid username or pass%ord@
$ollo3)n- are %+e 7ro*a*le causes ;or %+)s error 2essa-e>
a8 4+e AD, )-n On ?ecur)%y@ +as no% *een se% u7 correc%ly ?c+ec5 %+)s only ); %+)s )s a ;res+
)ns%all@8 C+ec5 %+e A cones on %+e *o%%o2 le;% o; %+e s)-n:on 3)ndo3 and cross c+ec5>
G1J',D
$"D"A!
Connec% %r)n-
Suery on %+e da%a*ase 3)%+ +el7 ;ro2 %+e D(A and c+ec5 ); %+e sa2e are correc%ly se%u7
X$"DR4OP/ecure/Q+os%na2eHRQ)ns%ance na2eH8d*c ?;or 'n)F users@

*8 4+e 'ser na2e and Pass3ords +a&e *een 2od);)ed )n %+e 2a)n A77l)ca%)ons da%a*ase ?c+ec5
%+)s only ;or non:;reBuen% users@8 C+ec5 3)%+ %+e D(A ); %+e userna2e and 7ass3ord +a&e *een
c+an-ed recen%ly8

c8 4+e ;)le sBlne%8ora does no% +a&e %+e "A!E8D,REC4ORJRPA4/ se% %o ?4""A!E@8 e%
"A!E8D,REC4ORJRPA4/ %o ?4""A!E@ )n sBlne%8ora ;)le )n %+e cl)en% PC8

d8 ,; you are on ==8G8A or a*o&e, 7lease a77ly LERKER ,DEL 7re:reB 7a%c+ =EE9AAD8 P#EAE
"O4E 4/, , A ERKER ,DE PA4C/ A"D , POR4 PEC,$,C8

e8 A;%er a77ly)n- 7a%c+ =EE9AAD, ); you s%)ll encoun%er %+e sa2e error, 7lease u7-rade %o %+e la%es%
&ers)on o; AD,8

Cannot connect to the database" @In$alid username@
Ker);y %+a% %+e userna2e *e)n- en%ered )s a &al)d userna2e and +as no% eF7)red8 ,; %+e userna2e )s
de%er2)ned %o *e correc%, %+en you 3)ll need %o un)ns%all and %+en re)ns%all S#V"e%8
4o un)ns%all/re)ns%all S#V"e%>
a8 #aunc+ %+e Oracle ,ns%aller8 elec% your Oracle /o2e, loca%)on, e%c8
*8 On %+e r)-+% s)de o; %+e o;%3are Asse% !ana-er you 3)ll see %+e Oracle so;%3are %+a% )s
curren%ly )ns%alled8 elec% S#V"e% Cl)en% and %+en cl)c5 %+e [Re2o&e] *u%%on8
c8 On %+e le;% s)de o; %+e o;%3are Asse% !ana-er screen, you 3)ll see %+e c+o)ces a&a)la*le %o you
o; 3+)c+ 7roduc%s can *e )ns%alled8 elec% S#V"e% Cl)en% %+en cl)c5 %+e [,ns%all] *u%%on8 "o%e>
,; you do no% see S#V"e% Cl)en% on %+e le;% s)de, you 3)ll need %o selec% %+e [$ro2] *u%%on and
na&)-a%e %o e)%+er %+e CD or d)rec%ory )n 3+)c+ you can o*%a)n %+)s 7roduc%8
4+)s 2essa-e could occur )n a ;e3 d);;eren% scenar)os8 4+e ;)rs% scenar)o )s %+a% %+e userna2e )s
ac%ually )n&al)d8 4+e second cause o; %+)s 7ro*le2 )s %+a% S#V"e% )s no% 2a5)n- %+e correc%
connec%)on and 3)ll need %o *e re)ns%alled8 4+e %+)rd ?AD, E only@ )s %+a% you +a&e no% 7laced your
4""A!E8ORA and Blne%8ora )n *o%+ %+e YoracleR+o2eY/ne%3or5/ad2)n and %+e YoracleR+o2e
Y/ne%C0/ad2)n d)rec%or)es on %+e local PC8

O#A 9##O#S
Page 18 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
O#AA::B.+: table or $ie% does not e)ist
Gran% selec% access %o APP#JP'( ;or $"DR'ERRK,E1 and $"DR'ER>
#o-)n %o S#VPlus as a77lsys/7ass3ord
S#H -ran% selec% on ;ndRuser %o a77lsys7u*;
S#H connec% a77s/7ass3ord
S#H -ran% selec% on ;ndRuserR&)e3 %o a77lsys7u*;

Crea%e synony2s )n %+e APP#JP'( sc+e2a ;or APP8$"DR'ERRK,E1 and
APP#J8$"DR'ER>
#o-)n %o S#VPlus as a77lsys7u*/7ass3ord
S#H crea%e synony2 ;ndRuser ;or a77lsys8;ndRuser;
S#H crea%e synony2 ;ndRuserR&)e3 ;or a77s8;ndRuserR&)e3;

O#AA6+<.<: T(S:(ame loo3up failure %hen signing on to ADI"
Jou also +a&e oracle d)sco&erer 7roduc% )ns%alled8
,; D)sco&erer +as )%s o3n co7y o; %nsna2es8ora and sBlne%8ora )n )%s d)rec%ory s%ruc%ure, %+en ;)nd %+e
;)les )n %+e D)sco&erer s%ruc%ure :: loo5 )n %+e Qd)sco&ererR+o2eHT"e%3or5Tad2)n d)rec%ory8 A;%er
rena2)n- %+e %3o ;)les, ); %+ey already eF)s% )n %+e ;ollo3)n- AD, d)rec%or)es, co7y %+e ones ;ro2
D)sco&erer o&er )n%o %+e AD, d)rec%or)es and %es%8
Qad)RoracleR+o2eHTne%3or5Tad2)n U Qad)RoracleR+o2eHTne%C0Tad2)n

A8TO!ATIO( 9##O#S
>ou are tr2ing to sign on to ADI and recei$e the follo%ing error:
Ou%l)ne> !A,"G#D,> Do)-nOn
ource> oraG#D,A2
!essa-e> O*.ec% &ar)a*le or 3)d%+ *loc5 &ar)a*le no% se%
Error "u2*er> 9=

4+e Oracle O*.ec%s ;or O#E )s con;l)c%)n- or )ncorrec%8 4o resol&e %+)s 7ro*le2, a77ly %+e ;ollo3)n-
s%e7s>
a8 (r)n- u7 %+e Oracle ,ns%aller8
*8 elec% %+e Oracle O*.ec%s ;or O#E ?A"J $O'"D@8
c8 /)% %+e RE!OKE *u%%on %o un)ns%all %+ese )%e2s8
d8 ,nser% %+e AD, )ns%all CD8
e8 $ro2 Oracle ,ns%aller, selec% %+e $RO! *u%%on %o ;)nd %+e CD:RO!8
;8 "a&)-a%e %o %+e a77ro7r)a%e ;older ;or %+e 7la%;or2 and selec% %+e 87rd ;)le ;or %+a% 7la%;or2
?1)ndo3 9G or "4@8
-8 elec% only %+e Oracle O*.ec%s ;or O#E ?run%)2e@ )%e28
+8 /)% %+e ,"4A## *u%%on8
)8 1+en )ns%alled, eF)% ,ns%aller and re*oo% %+e 2ac+)ne8
Page 19 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
>ou are tr2ing to sign on to ADI and recei$e the follo%ing error:
Rou%)ne> !A,"G#D,> Do)-nOn
ource> G#D,A2
!essa-e Au%o2a%)on Error
Error "u2*er : 2=4E4=ECG=

C+ec5 %o see %+a% %+e ;)le "#C08D## )s )n %+e QAD,R/o2eHT*)n or sys%e2A2 ;older8 ,; )% eF)s%s, %es% %o
ensure )% )s no% corru7% ? ee ["O4E>2=GC008=] /o3 %o c+ec5 ;or ,nco27a%)*le $)les@
After a number of consecuti$e responsibilit2 changes %ithin the same ADI session, 2ou recei$e the
follo%ing error:
y27%o2> Rou%)ne> !A,"G#D,> DoC+an-eRes7ons)*)l)%y
ource> oraG#D,A2
!essa-e> Au%o2a%)on error
Error "u2*er> :2=4E4=ECG=

4+e nu2*er o; res7ons)*)l)%y c+an-es reBu)red *e;ore ;a)lure )s -enerally %+ree or 2ore8 (u- 2GAE=AE
addresses %+)s )ssue8 4+)s *u- +as *een ;)Fed )n AD, E8=8=98 Please u7-rade %o %+e la%es% AD, &ers)on8
>ou are tr2ing to sign on to ADI and recei$e the follo%ing error:
An 'neF7ec%ed error +as occurred )n AD,
Rou%)ne > !A,"G#D,>Do)-nOn
ource > oraG#D,A2
!essa-e> Au%o2a%)on error
Error "u2*er> :2=4E4=ECG=

4+e "#R#A"G se% on %+e des5%o7 cl)en% does no% 2a%c+ %+e one se% on %+e da%a*ase8
$or eFa27le, ); %+e "#R#A"G on %+e da%a*ase )s se% %o A!ER,CA"RA!ER,CA81EC,OCCG9P= on
%+e da%a*ase, )% 2us% also *e se% %o A!ER,CA"RA!ER,CA81EC,OCCG9P= on %+e des5%o7 cl)en%8

>ou are tr2ing to sign on to ADI and recei$e the follo%ing error:
Procedure !a)nG#D,> Do)-nOn
ource> oraG#D,A2
!essa-e> O#E Au%o2a%)on Error
Error"u2> :2=4E4=ECG=
!a5e sure %+a% no o%+er Oracle a77l)ca%)ons are )n use on %+e PC8 %ar% %+e Oracle ,ns%aller and c+ec5
); %+ere are %3o )ns%alled co27onen%s called POracle O*.ec%s ;or O#EP and POracle O*.ec%s ;or O#E
?run%)2e@P8
,; %+ey are )ns%alled, un)ns%all *o%+ o; %+e2 and res%ar% %+e PC8 ,ns%all O"#J POracle O*.ec%s ;or O#E
?run%)2e@P us)n- %+e AD, CD or do3nloaded AD, )ns%alla%)on ;)les8 Res%ar% %+e PC and %ry AD, a-a)n8
!ISC9''A(9O8S
ADI sho%s S>SAD!I( responsibilities after appl2ing patches +/C+B.< and +//CDD:"
4+)s )ssue +as *een ;)Fed )n 7a%c+ 292=C0E8 4+)s 7a%c+ )s a&a)la*le ;or do3nload on !e%al)n58
Page 20 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
!9TA'I( PATC-9S
PATC- 6//<./D
Oracle A77l)ca%)ons Des5%o7 ,n%e-ra%or Release E8=8A ?!ay 200=@
4+e 7roduc% docu2en%a%)on s+)77ed 3)%+ %+)s release )s a&a)la*le ;ro2 %3o d)rec%or)es8 4+e
Tad)A2*)%T3)nA2Tc-ld)90 d)rec%ory )ncludes>
=8 ad)87d; : 4+e ,ns%alla%)on Gu)de
28 -ld)87d; : 4+e 'serPs Gu)de
A8 -ld)%u87d; : 4+e 4u%or)al
4+e Tad)A2*)%T d)rec%ory )ncludes>
-ld);aB87d; : $reBuen%ly As5ed Sues%)ons
Please read the Installation ,uide before installing ADI /"6"0"
Important (ote for Applications 66i Customers
A secur)%y )ssue 3as re7or%ed )n *u-s =49CA=G and =E4G022, ;or cus%o2ers us)n- AD, %o connec% %o
Oracle A77l)ca%)ons ==) da%a*ases8 4+e resolu%)on %o %+)s )ssue reBu)res %+e a77l)ca%)on o; a ser&er:s)de
7a%c+ %o all Oracle A77l)ca%)ons ==) da%a*ases and a cl)en%:s)de 7a%c+ %o all PCs runn)n- AD,8
Page 21 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
,% )s a 7re:reBu)s)%e %+a% all Oracle A77l)ca%)ons ==) cus%o2ers a77ly %+e ser&er:s)de 7a%c+ ?=EE9AAD@8
4+e 7a%c+ 3as una&a)la*le %o )nclude on %+e CD a% %)2e o; release8 4o o*%a)n %+e 7a%c+ e)%+er
do3nload )% ;ro2 !e%a#)n5 ?+%%7>//2e%al)n58oracle8co2@ or con%ac% Oracle u77or%8
4+e cl)en%:s)de 7a%c+ co27onen% )s a77l)ed *y )ns%all)n- AD, ;ro2 %+)s CD8
A77ly)n- only one o; %+e 7a%c+es 3)ll resul% )n AD, users *e)n- una*le %o s)-n on %o any Oracle
A77l)ca%)ons ==) da%a*ase8 4+e a77l)ca%)on o; e)%+er 7a%c+ does no% a;;ec% s)-n)n- on %o an Oracle
A77l)ca%)on =08E or ==80 da%a*ase8
PATC- 0/06/.6
PreA#e4uisites:
=8 er&er:s)de 7a%c+ =EE9AAD !'4 *e a77l)ed %o all Oracle A77l)ca%)ons ==) )ns%ances8 $a)lure %o a77ly
%+)s 7a%c+ 3)ll cause an L,n&al)d 'serna2e or Pass3ordL error 2essa-e dur)n- s)-n on8 4o o*%a)n %+e
7a%c+ e)%+er do3nload )% ;ro2 !e%a#)n5 ?+%%7>//2e%al)n58oracle8co2@ or con%ac% Oracle u77or%8
Once %+e ser&er:s)de 7a%c+ +as *een )ns%alled any PC %+a% uses AD, E8= 2us% *e u7-raded %o AD,
E8=8A8=08G or la%er8 A ;ull )ns%alla%)on o; AD, E8=8A can *e do3nloaded ;ro2 !e%a#)n5 as Pa%c+ =EEG4ED,
or *y order)n- %+e Oracle A77l)ca%)ons ==8G84 CD Pac58
28 er&er:s)de 7a%c+ 2EC294G or A2GD492 !'4 *e a77l)ed %o all Oracle A77l)ca%)ons ==) )ns%ances8
$a)lure %o a77ly %+e correc% 7a%c+ 3)ll cause re7or% 7u*l)s+)n-, or ou%7u% and lo- ;)le re%r)e&al %o ;a)l on
&ers)ons E8=82= and a*o&e8 A77ly 2EC294G 3+ere all cl)en% PCs 3)ll *e on &ers)on E8=82= and a*o&e8
A77ly A2GD492 ); so2e users are runn)n- &ers)ons 7re&)ous %o E8=82=, and o%+ers are runn)n- E8=82=
and a*o&e8 4o o*%a)n e)%+er 7a%c+, do3nload )% ;ro2 !e%a#)n5 ?+%%7>//2e%al)n58oracle8co2@ or con%ac%
Oracle u77or%8
A;%er )ns%alla%)on o; AD,, 7lease ensure %+e ser&)ce na2e ?connec% s%r)n-@ )n %+e %nsna2es8ora ;)le used
*y %+e cl)en% PC )s )den%)cal %o %+e ser&)ce na2e )n %+e %nsna2es8ora used *y %+e Re7or% Re&)e3 A-en%
er&)ce8 D);;eren% ser&)ce na2es 3)ll resul% )n a L$)le ser&er ;a)led %o )n)%)al)zeL error 3+en a%%e27%)n- %o
7u*l)s+ or &)e3 %+e ou%7u%/lo- ;)les o; a concurren% reBues%8
A8 er&er:s)de 7a%c+ 2EC29G0 !'4 *e a77l)ed %o all Oracle A77l)ca%)ons ==80 )ns%ances8 $a)lure %o a77ly
%+)s 7a%c+ 3)ll cause 7u*l)s+)n- o; re7or%s, or %+e re%r)e&al o; ou%7u%/lo- ;)les %o ;a)l8 4o o*%a)n %+e 7a%c+
e)%+er do3nload )% ;ro2 !e%a#)n5 ?+%%7>//2e%al)n58oracle8co2@ or con%ac% Oracle u77or%8
Once %+e ser&er:s)de 7a%c+ +as *een )ns%alled any PC %+a% uses AD, E8= 2us% *e u7-raded %o AD,
E8=82=80E80A or la%er8 A;%er )ns%alla%)on, 7lease ensure %+e ser&)ce na2e ?connec% s%r)n-@ )n %+e
%nsna2es8ora ;)le used *y %+e cl)en% PC )s )den%)cal %o %+e ser&)ce na2e )n %+e %nsna2es8ora used *y %+e
Re7or% Re&)e3 A-en% er&)ce8 D);;eren% ser&)ce na2es 3)ll resul% )n a L$)le ser&er ;a)led %o )n)%)al)zeL
error 3+en a%%e27%)n- %o 7u*l)s+ or &)e3 %+e ou%7u%/lo- ;)les o; a concurren% reBues%8
48 Jou !'4 +a&e AD, &ers)on E8=8=8=08=, or la%er, )ns%alled on all PCs you 3)s+ %o a77ly %+e 7a%c+ %o8
G8 Jou !'4 +a&e run %+e AD, D)a-nos%)c 1)zard a% leas% once on eac+ PC %o ensure %+a% %+e curren%ly
)ns%alled &ers)on )s 3or5)n- correc%ly8 $)F all errors re7or%ed *y %+e D)a-nos%)c 1)zard *e;ore a77ly)n-
%+e 7a%c+8
Page 22 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
D8 ,; you are u7-rad)n- ;ro2 7a%c+ =E=0EC0 or %+e AD, E8=8=8=08= CD, and your s)%e uses Oracle
A77l)ca%)ons ==)8 Run 1)ndo3s EF7lorer, selec% 4ools :H $)nd :H $)les or $olders 888 ,n %+e searc+
3)ndo3 en%er LD(G8464L )n %+e "a2ed> ;)eld and c+an-e %+e #oo5 )n> en%ry %o L#ocal +ard dr)&esL8
Dele%e all occurrences ;ound8
E8 $or users o; 1)ndo3s 6P, you need %o &er);y %+e &ers)on o; %+e re-sr&A28eFe ;)le8 A;%er )ns%all)n- %+e
AD, E8=8A *asel)ne, %+e ;)le re-)s%ra%)on u%)l)%y re-s&rA2 2ay *e re7laced 3)%+ an older &ers)on %+an %+e
one reBu)red ;or 1)ndo3s 6P ?see "o%e> 2E20998=@8 4+e re-sr&A28eFe ;)le )s loca%ed )n %+e
T1,"DO1TJ4E!A2 ;older and %+e &ers)on reBu)red ;or 1)ndo3s 6P )s G80 or +)-+er8 ,; an older
&ers)on )s de%ec%ed, re7lace )% 3)%+ co7y o; re-sr&A28eFe &ers)on G80 or +)-+er8 4+)s )ssue 3)ll *e ;)Fed )n
%+e AD, E82 *asel)ne release8
Instructions:
=8 EF%rac% %+e 7AEA=E4=8eFe ;)le )n%o a %e27orary d)rec%ory8 ,; %+e 7a%c+ )s "O4 *e)n- a77l)ed %o an
)ns%alla%)on on C)%r)F 1)n$ra2e or !)croso;% 1)ndo3s 4er2)nal er&er DO "O4 7er;or2 s%e7s 2 and E8
28 A% a co22and 7ro27%, en%er %+e ;ollo3)n- co22and %o 7lace %+e sys%e2 )n )ns%all 2ode> c+an-e user
/)ns%all
A8 Run %+e locally )ns%alled &ers)on o; Oracle ,ns%aller ;ro2 %+e %ar% !enu8
48 $ro2 %+e o;%3are Asse% !ana-er, cl)c5 %+e $ro2 *u%%on8 'se %+e d)alo- *oF %o na&)-a%e %o %+e
d)rec%ory 3+ere %+e 7a%c+ ;)les 3ere eF%rac%ed8
G8 elec% %+e 7roduc% ?87rd@ ;)le d)s7layed, cl)c5 O7en8
D8 ,; *o%+ %+e AD, ReBues% Cen%er and %+e AD, 4ool*ar ?EFcel 9E/2000/6P/200A@ co27onen%s are )ns%alled
)n your Oracle +o2e, %+en selec% %+e LA77l)ca%)ons Des5%o7 ,n%e-ra%or Produc%s E8=8AG8=080=
co27onen% )n %+e A&a)la*le Produc%s 3)ndo3 and cl)c5 ,ns%all8 ,; %+e AD, ReBues% Cen%er co27onen% )s
)ns%alled )n your Oracle +o2e, *u% %+e AD, 4ool*ar ?EFcel 9E/2000/6P/200A@ co27onen% )s no%, %+en
o7en %+e LA77l)ca%)ons Des5%o7 ,n%e-ra%or Produc%s E8=8AG8=080= co27onen% )n %+e A&a)la*le Produc%s
3)ndo3, selec% %+e LAD, ReBues% Cen%er E8=8AG8=080=L co27onen%, and cl)c5 L,ns%allL8
E8 A% a co22and 7ro27%, en%er %+e ;ollo3)n- co22and %o 7lace %+e sys%e2 )n eFecu%)on 2ode> c+an-e
user /eFecu%e8
(otes:
=8 ,; you %ry %o )ns%all %+e en%)re LA77l)ca%)ons Des5%o7 ,n%e-ra%or Produc%s E8=8AG8=080=L co27onen% and
%+e AD, 4ool*ar ?EFcel 9E/2000/6P/200A@ co27onen% )s no% )ns%alled )n your Oracle +o2e, %+e ,ns%aller
3)ll d)s7lay an error 2essa-e and 3)ll no% a77ly %+e 7a%c+8
28 Dur)n- %+e 7a%c+ )ns%alla%)on, %+e ,ns%aller 2ay s%ar% a !)croso;% 7a%c+)n- u%)l)%y %+a% 3)ll )ns%all K(
Run%)2e8 $ollo3 %+e )ns%ruc%)ons %+a% a77ear on %+e screen8
A8 ,; %+e 7a%c+ you +a&e do3nloaded ;ro2 %+e ser&er doesnP% +a&e %+e su;;)F 8eFe %+en your ,E 2)2e
se%%)n- +a&e c+an-ed %+e ;)le %y7e8 Please add %+e 8eFe ;)le eF%ens)on %o %+e do3nloaded ;)le *e;ore
%ry)n- %o run )%8
Page 23 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
48 ,n AD, E8=8AG8=080= a ne3 ;ea%ure +as *een added %o allo3 ;or cen%rally 2ana-)n- AD, da%a*ase
connec%)ons ;or all users on a 2ac+)ne, ra%+er %+an +a&)n- eac+ user 2a)n%a)n %+e)r o3n se% o;
connec%)ons8 4+e cen%ral8%F% ;)le con%a)ns 2ore )n;or2a%)on a*ou% %+)s ne3 ;ea%ure and +o3 )% )s
con;)-ured8
PATC- D.<<:+:
Pre:ReBu)s)%es>
=8 Jou !'4 +a&e AD, &ers)on E82808098=2, or la%er, )ns%alled on all PCs you 3)s+ %o a77ly %+e 7a%c+ %o8
28 Jou !'4 +a&e run %+e AD, D)a-nos%)c 1)zard a% leas% once on eac+ PC %o ensure %+a% %+e curren%ly
)ns%alled &ers)on )s 3or5)n- correc%ly8 $)F all errors re7or%ed *y %+e D)a-nos%)c 1)zard *e;ore a77ly)n-
%+e 7a%c+8
A8 er&er:s)de )n%ero7era*)l)%y 7a%c+ D4A02D9 )s a&a)la*le ;or all Oracle A77l)ca%)ons ==) )ns%ances %+a%
+a&e no% )ns%alled ==)8A4G8R'PG ?D4A02D9@ or la%er8
Instructions:
=8 EF%rac% %+e 7D4GG0208eFe ;)le )n%o a %e27orary d)rec%ory8 ,; %+e 7a%c+ )s "O4 *e)n- a77l)ed %o an
)ns%alla%)on on C)%r)F 1)n$ra2e or !)croso;% 1)ndo3s 4er2)nal er&er DO "O4 7er;or2 s%e7s 2 and E8
28 A% a co22and 7ro27%, en%er %+e ;ollo3)n- co22and %o 7lace %+e sys%e2 )n )ns%all 2ode> c+an-e
user /)ns%all
A8 Run %+e locally )ns%alled &ers)on o; Oracle ,ns%aller ;ro2 %+e %ar% !enu8
48 $ro2 %+e o;%3are Asse% !ana-er, cl)c5 %+e $ro2 *u%%on8 'se %+e d)alo- *oF %o na&)-a%e %o %+e
d)rec%ory 3+ere %+e 7a%c+ ;)les 3ere eF%rac%ed8
G8 elec% %+e 7roduc% ?87rd@ ;)le d)s7layed, cl)c5 O7en8
D8 ,; *o%+ %+e AD, ReBues% Cen%er and %+e AD, 4ool*ar ?EFcel 2000/6P/200A/200E@ co27onen%s are
)ns%alled )n your Oracle +o2e, %+en selec% %+e LA77l)ca%)ons Des5%o7 ,n%e-ra%or Produc%s E828=08=08=0
co27onen% )n %+e A&a)la*le Produc%s 3)ndo3 and cl)c5 ,ns%all8
E8 ,; %+e AD, ReBues% Cen%er co27onen% )s )ns%alled )n your Oracle +o2e, *u% %+e AD, 4ool*ar ?EFcel
2000/6P/200A/200E@ co27onen% )s no%, %+en o7en %+e LA77l)ca%)ons Des5%o7 ,n%e-ra%or Produc%s
E828=08=08=0 co27onen% )n %+e A&a)la*le Produc%s 3)ndo3, selec% %+e LAD, ReBues% Cen%er
E828=08=08=0L co27onen%, and cl)c5 L,ns%allL8
C8 A% a co22and 7ro27%, en%er %+e ;ollo3)n- co22and %o 7lace %+e sys%e2 )n eFecu%)on 2ode> c+an-e
user /eFecu%e
(otes:
=8 ,; you %ry %o )ns%all %+e en%)re LA77l)ca%)ons Des5%o7 ,n%e-ra%or Produc%s E828=08=08=0L co27onen% and
%+e AD, 4ool*ar ?EFcel 2000/6P/200A/200E@ co27onen% )s no% )ns%alled )n your Oracle +o2e, %+e
,ns%aller 3)ll d)s7lay an error 2essa-e and 3)ll no% a77ly %+e 7a%c+8
Page 24 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
28 Dur)n- %+e 7a%c+ )ns%alla%)on, %+e ,ns%aller 2ay s%ar% a !)croso;% 7a%c+)n- u%)l)%y %+a% 3)ll )ns%all K(
Run%)2e8 $ollo3 %+e )ns%ruc%)ons %+a% a77ear on %+e screen8
A8 ,; %+e 7a%c+ you +a&e do3nloaded ;ro2 %+e ser&er doesnP% +a&e %+e su;;)F 8eFe %+en your ,E 2)2e
se%%)n- 2ay +a&e c+an-ed %+e ;)le %y7e8 Please add %+e 8eFe ;)le eF%ens)on %o %+e do3nloaded ;)le *e;ore
%ry)n- %o run )%8
48 AD, su77or% ;or !)croso;% EFcel )s ;or all &ers)ons su77or%ed *y !)croso;%8 1+)le earl)er &ers)ons are no%
o;;)c)ally su77or%ed, no code +as *een )27le2en%ed %o 7re&en% %+ese &ers)ons ;ro2 3or5)n- 3)%+ AD,8
1)%+ %+e )nclus)on o; su77or% ;or O;;)ce 200E8 Arc+)%ec%ural c+an-es +a&e *een reBu)red 3+)c+ 3)ll
7re&en% any 7a%c+es ;ro2 E828=08=08=0 on3ards *e)n- su)%a*le ;or )ns%alla%)on on PCs us)n- !)croso;%
EFcel 9G8
?#9E89(T'> AS9D E89STIO(S
5hat $ersion of Oracle ,eneral 'edger does ADI %or3 %ithF
Kers)on =08EC =08EC =08E"CA ==80F ==8G8F

AD, 48282=8228=2 V V V V
AD, G808E8228=2 V V V V
AD, D80848228=2 U V V V
AD, E808F V V V VU
AD, E8=8F V V
AD, E828F V V
V W u77or%ed
U W "eeds 7a%c+ ;ro2 Oracle u77or% a;%er AD, )ns%alla%)on
Do I need to ha$e Oracle 6:SC, Applet$ie%er, or Ginitiator installed on the client PC to use ADIF
"o, you do no% need a ;ull )ns%all o; Oracle General #ed-er on your PC8 A77l)ca%)ons Des5%o7
,n%e-ra%or )n%erac%s 3)%+ G#Ps o7en )n%er;ace %a*les G#R,"4ER$ACE ?us)n- Journal ,27or%@ and
G#R('DGE4R,"4ER$ACE ?us)n- (ud-e% '7load@8 4+ese )n%er;ace %a*les +a&e re2a)ned cons%an%
s)nce %+e )n)%)al c+arac%er:2ode &ers)on o; Release =08

5hat are the technical re4uirements for Applications Des3top IntegratorF
,n%el:*ased ?or =00Y co27a%)*le@ 7ersonal co27u%er 3)%+ %+e ;ollo3)n->
Pen%)u2 7rocessor ?90 !/z or *e%%er@
"e%3or5 card
KGA color 2on)%or 3)%+ resolu%)on o; =024FEDC 7)Fels : con;)-ured %o use %+e s2all ;on%s o7%)on
); a&a)la*le
A2 !( RA! 2)n)2u2
9D!( d)s5 s7ace ?AD, reBu)res a77roF)2a%ely A0!(, %+e re2a)n)n- a2oun%
)% ;or %ec+nolo-y co27onen%s %+a% 2ay already *e )ns%alled on %+e PC@
1)ndo3s 9G, 1)ndo3s 9C, 1)ndo3s "4 A8G=, 1)ndo3s "4 480, 1)ndo3s 2000
Page 25 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
$or 1)ndo3s "4 you 2us% +a&e a% leas% %+e ;ollo3)n- er&)ce Pac5s
o er&)ce Pac5 G ;or 1)ndo3s "4 A8G=
o er&)ce Pac5 A ;or 1)ndo3s "4 480
o $or 1)ndo3s 2000 3e do no% su77or% %+e )ns%alla%)on o; er&)ce Pac5s
o ?only AD, E80F )s su77or%ed on 1)ndo3s 2000@
!)croso;% EFcel E80 ?O;;)ce 9G@, !)croso;% EFcel C80 ?O;;)ce 9E@, !)croso;% EFcel 980 ?O;;)ce 2000
: 3)%+ AD, D80F and E80F only@, !)croso;% EFcel =280 ?O;;)ce 200E 3)%+ AD, E82 only@
Oracle General #ed-er Release =08E or la%er ?;or G# ;unc%)onal)%y@
Oracle Asse%s Release =08E or la%er ?;or $A ;unc%)onal)%y@

5hat t2pes of installations are supported for Applications Des3top IntegratorF
4+ere are %+ree %y7es o; )ns%alla%)ons su77or%ed ;or A77l)ca%)ons Des5%o7 ,n%e-ra%or>
Standalone Install> Produc% )s )ns%alled d)rec%ly on %+e +ard dr)&e o; %+e cl)en% PC ;ro2 %+e
so;%3are 2ed)a8
Shared Install> Produc% )s )ns%alled on %+e cl)en% PCPs &)a %+e Oracle Cl)en% o;%3are !ana-er
?OC!@ on a cen%ral Pser&erP PC8
Citri)1Terminal Ser$er> 4+e 7roduc% )s )ns%alled on %+ese s+ared ser&ers and cl)en%s access %+e
a77l)ca%)ons %+ou-+ cl)en% a77l)ca%)ons &)e3ers8

Installation on shared drives (Novell/Microsoft/NSF) is not supported.

5hat does it mean if I get a message that a file %as replaced %ith an older $ersion during a 5indo%s
B< installation of Applications Des3top IntegratorF
4+e A77l)ca%)on Des5%o7 ,n%e-ra%or )ns%alla%)on 7rocess 2ay )ns%all d);;eren% &ers)ons o; so2e ;)les %+a%
are curren%ly on your sys%e28 4+)s )s co22on, and %+e )ns%alla%)on 7rocess 3)ll +andle %+)s s)%ua%)on8
)27ly re*oo% your sys%e2 a;%er )ns%all)n- A77l)ca%)ons Des5%o7 ,n%e-ra%or ?as )ns%ruc%ed *y 1)ndo3s
9G@ and you 3)ll no% see %+e 2essa-e a-a)n8

5hen signing into ADI, %hat is the meaning of the error: Ob;ect $ariable or %ith bloc3 $ariable not set
9rror (umber:B6
4+)s )s an )nd)ca%)on %+a% A77l)ca%)ons Des5%o7 ,n%e-ra%or )s no% )ns%alled correc%ly8 4+)s )s 7ro*a*ly
*ecause Oracle O*.ec%s )s no% re-)s%ered correc%ly, or your &ers)on o; ReBu)red u77or% $)les ?R$@ )s
)ncorrec%8 Run %+e D)a-nos%)c 1)zard and ;ollo3 )%s reco22enda%)ons %o ;)F %+)s )ssue8

5hat is the meaning of the error: 9##O#: O#AA6+6<.: T(S: could not resol$e ser$ice name meanF
4+)s )nd)ca%es %+a% A77l)ca%)ons Des5%o7 ,n%e-ra%or d)d no% ;)nd %+e correc% en%ry )n %+e
4""A!E8ORA ;)le, ;or %+e da%a*ase you are %ry)n- %o connec% %o8 (e sure %+a% your
4""A!E8ORA ;)le )s correc%ly loca%ed )n %+e A2:*)% Oracle /o2e on your cl)en% PC8 Also *e sure
%+a% your 4""A!E8ORA ;)le )ncludes %+e correc% en%r)es ;or your da%a*ase8
Can I use ADI %ith Citri) 5in?rame1!eta?rame or 5indo%s Terminal Ser$erF
Page 26 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
Jes, AD, 3)ll 3or5 3)%+ 1)ndo3s 4er2)nal er&er and C)%r)F 1)n$ra2e and !e%a$ra2e8 ee %+e
a77ro7r)a%e a77end)F o; %+e AD, ,ns%alla%)on !anual ;or %+e )ns%alla%)on s%e7s8

Can I use ADI on an Apple !acintosh computerF
4+ere )s no na%)&e &ers)on o; AD, ;or %+e !ac)n%os+, *u% you can )ns%all AD, on C)%r)F 1)n$ra2e or C)%r)F
!e%a$ra2e and access %+e a77l)ca%)on %+rou-+ %+e a77ro7r)a%e cl)en% so;%3are8

-o% are the SE'(9T"O#A and the T(S(A!9S"O#A files relatedF
1+en S#V"e% loo5s ;or your connec% s%r)n- )n %+e 4""A!E8ORA ;)le, %+e
"A!E8DE$A'#4RDO!A," &alue )n your S#"E48ORA ;)le )s au%o2a%)cally a77ended %o %+e connec%
s%r)n- s7ec);)ed ?unless you +a&e already a77ended a do2a)n %o %+e s%r)n-@8
$or eFa27le, your S#"E48ORA ;)le +as %+e ;ollo3)n- en%ry>
"A!E8DE$A'#4RDO!A,"Wus8oracle8co2
And your 4""A!E8ORA ;)le +as %+e connec% s%r)n- en%ered as +e040;83orld

,; you en%er %+e connec% s%r)n- )n AD,Ps da%a*ase de;)n)%)on 3)ndo3 as +e040; %+en S#V"e% 3)ll loo5 )n
%+e 4""A!E8ORA ;)le ;or +e040;8us8oracle8co2
4+)s en%ry does no% eF)s% )n your 4""A!E8ORA ;)le8 S# "e% )s %+ere;ore una*le %o connec% %o %+e
da%a*ase8
4o a&o)d %+)s 5)nd o; s)%ua%)on, Oracle reco22ends %+a% you use S#V"e% Easy Con;)-ura%)on %o
ad2)n)s%er your S#V"e% con;)-ura%)on ;)les8 ,; %+e con;)-ura%)on ;)les 2us% *e 2anually ed)%ed, %+e
;ollo3)n- )n;or2a%)on 7ro&)des so2e -u)del)nes>

4o correc% %+e rela%)ons+)7 *e%3een S#"E48ORA and 4""A!E8ORA>
En%er your connec% s%r)n- )n AD,Ps da%a*ase de;)n)%)on 3)ndo3 as +e040;83orld8 S#V"e% )s a*le %o
connec% %o %+e da%a*ase *ecause %+)s en%ry eF)s%s )n your 4""A!E8ORA ;)le8
Jou can also correc% %+e rela%)ons+)7 *e%3een S#"E48ORA and 4""A!E8ORA as ;ollo3s>

En%er your connec% s%r)n- )n AD,Ps da%a*ase de;)n)%)on 3)ndo3 as +e040;8
C+an-e %+e en%ry )n %+e 4""A!E8ORA ;)le ;ro2 +e040;83orld %o +e040;8us8oracle8co28 S#V"e% )s
a*le %o connec% %o %+e da%a*ase *ecause +e040;8us8oracle8co2 eF)s%s )n your 4""A!E8ORA ;)le8
5hat $ersions of 9)cel are supported %ith ADIF
EFcel E EFcel C EFcel 9 EFcel =2
?O;;)ce 9G@ ?O;;)ce 9E@ ?O;;)ce 2000@ ?O;;)ce 200E@
AD, 48282=8228=2 V V
AD, G808E8228=2 V V
AD, D80848228=2 V V V
AD, E808F V V V
AD, E8=8F V V V
AD, E828F V V V V

5hat does it mean if I get the error: @An error occurred %hile attempting to recei$e output arguments
of the remote procedure" >ou ma2 need to appl2 patch DD:.C. on the database ser$er"@
Page 27 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
4+)s error 2ay +a77en on Release == sys%e2s, 3)%+ *o%+ RD(! &ers)on C80848F and C808G8F8 ,; you
are on RD(! C80848F, o7en an )4AR 3)%+ u77or% %o rece)&e %+e correc% S#V"e% 7a%c+8 ,; you are on
RD(! C808G8F you s+ould rel)n5 $"D$ 3)%+ %+e ADAD!," u%)l)%y8
5hat does it mean if I get the error: @An error occurred %hile attempting to establish an Application
?ile Ser$er connection" There ma2 be a net%or3 configuration problem, of the T(S listener ma2 not be
running" (ode name: host@
4+ere are %3o %+)n-s %o c+ec5 *e;ore o7en)n- an )4AR>
=8 Ker);y %+a% %+e l)s%ener )s )n ;ac% runn)n-8
28 Ker);y %+a% your $"D$R+os% en%ry )s correc%ly en%ered )n %+e cl)en%Ps 4""A!E8ORA ;)le
?8(CTIO(A' E89STIO(S
5hat t2pe of documentation is a$ailable for Applications Des3top Integrator (ADI) F
Documentation for Applications Desktop Integrator is available in the following forms:
Online HTML help if installe!"
A!obe Acrobat .#D$" files on the ADI %D&'OM"
#rinte! Manuals
-o% does ADI relate to Oracle ?inancial Anal2HerF
4+e A77l)ca%)ons Des5%o7 ,n%e-ra%or (ud-e% 1)zard 7ro&)des a s7reads+ee%:*ased *ud-e% en%ry screen
%+a% ;ac)l)%a%es s)27le da%a en%ry and 2odel)n- )n a d)sconnec%ed en&)ron2en%8 Oracle $)nanc)al
Analyzer 7ro&)des co27leF *ud-e% 2odel)n- )n a d)s%r)*u%ed en&)ron2en%8 4+e A77l)ca%)ons Des5%o7
,n%e-ra%or Re7or%s 7ro&)des a s7reads+ee%:*ased re7or%)n- %ool ;or Bu)c5ly crea%)n- and runn)n-
;)nanc)al re7or%s8 Oracle $)nanc)al Analyzer 7ro&)des onl)ne analy%)cal 7rocess)n- ?O#AP@ and re7or%)n-
3)%+ *alance dr)ll do3n, as 3ell as re7or% 7)&o%)n-, 3)%+)n a d)s%r)*u%ed en&)ron2en%8
Can ADI be used %ith other spreadsheet applications li3e 'otus 6A+A0F
"o8 4+ere are no 7lans %o su77or% o%+er s7reads+ee% a77l)ca%)ons o%+er %+an !)croso;% EFcel8
5hat languages are a$ailable for Applications Des3top IntegratorF
AD, ?&ers)on E86@ su77or%s %+e ;ollo3)n- lan-ua-es> Ara*)c
$renc+
Por%u-uese
(raz)l)an Por%u-uese
Ger2an
Ro2an)an
Canad)an $renc+
Gree5
Russ)an
)27l);)ed C+)nese
/e*re3
7an)s+
4rad)%)onal C+)nese
/un-ar)an
#a%)n A2er)can 7an)s+
Czec+
,%al)an
lo&a5
Dan)s+
Ja7anese
3ed)s+
Du%c+
<orean
Page 28 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
Thai
(nglish
)orwegian
Turkish
$innish
#olish

5hat securit2 is a$ailable for Applications Des3top IntegratorF
A77l)ca%)ons Des5%o7 ,n%e-ra%or en;orces %+e sa2e userna2e, 7ass3ord, and res7ons)*)l)%y as Oracle
A77l)ca%)ons8 Also, you 2ay c+oose %o use ;unc%)onal secur)%y or 7ro;)le o7%)ons, *o%+ de;)ned )n Oracle
A77l)ca%)ons8

-o% can I change the budget name, organiHation, currenc2, or period range of an e)isting budget
%or3sheetF
C+oose #ed-er ;ro2 %+e AD, %ool*ar, and %+en selec% %+e (ud-e% 1)zard and %+en Ed)% (ud-e% Cr)%er)a8
?#ed-er> (ud-e% 1)zard> Ed)% (ud-e% Cr)%er)a@

-o% can I use a single Applications Des3top Integrator %or3sheet %ith se$eral databasesF
Jou are a*le %o crea%e a s)n-le 3or5s+ee% ;or eac+ da%a*ase )n a s)n-le 3or5*oo5, and %+en co7y and
7as%e or crea%e cell re;erences ;ro2 one s+ee% %o %+e neF%8
5hat does it mean if I get the error: This action cannot complete because the !icrosoft 9)cel A Sheet6
application I9=C9'J is bus2"
EFcel )s no% runn)n-, or )s una&a)la*le8 4+)s error a77ears ); you are )n EFcelPs ED,4 2ode 3+en you %ry
%o 7er;or2 ano%+er ac%)on8 #ea&e ED,4 2ode, *y lea&)n- %+e cell, and %ry %+e ac%)on a-a)n8

Can I do%nload actuals and use them as a basis for a budgetF
Jes :: 4+e (ud-e% 1)zard le%s you do3nload *ud-e%s and ac%uals )n%o se7ara%e 3or5s+ee%s )n %+e
sa2e 3or5*oo58 Jou can %+en co7y and 7as%e your ac%ual a2oun%s )n%o your *ud-e% 3or5s+ee%, or
crea%e cell re;erences ;ro2 your ac%uals 3or5s+ee% %o your *ud-e% 3or5s+ee%8 Jou can also crea%e a
*ud-e% 2odel %+a% re;erences your ac%ual a2oun%s8

(o% that I can use #e4uest Center to get m2 ?S, output into 9)cel, %hat happens if m2 report
e)ceeds the 9)cel 6D,::: line limitationF

Re7or% ou%7u% )s no% *ound *y %+e EFcel s)ze l)2)%a%)on8 4+e ReBues% Cen%er au%o2a%)cally s7l)%s re7or%
ou%7u% )n%o =D,000 l)ne *loc5s ;or EFcel 9G, and DG,000 l)ne *loc5s ;or EFcel 9E, 3)%+ eac+ *loc5 -o)n-
)n%o a se7ara%e 3or5s+ee% 3)%+)n %+e 3or5*oo58 ,; you ;)ll a 3or5*oo5, ReBues% Cen%er au%o2a%)cally
o7ens ano%+er 3or5*oo5 and con%)nues add)n- 3or5s+ee%s8

Does ADI support the crossA$alidation rules that I created in Oracle ApplicationsF
A77l)ca%)ons Des5%o7 ,n%e-ra%or en;orces cross:&al)da%)on rules ); you se% %+e General #ed-er 7ro;)le
o7%)on $leF;)elds> Kal)da%e on er&er %o Jes8

Does ADI support the use of *udget GournalsF
Page 29 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
Jes, you can use %+e Journal 1)zard 3+)c+ 7er;or2s u7loads %+rou-+ %+e .ournal A77l)ca%)on
Pro-ra22)n- ,n%er;ace ?AP,@ and crea%es .ournals8 Jou canno% use %+e (ud-e% 1)zard s)nce )% u7loads
%+rou-+ %+e *ud-e% AP, %+a% does no% crea%e .ournals8 o, crea%e *ud-e%s )n a s%andard *ud-e%
3or5s+ee%, %+en cu% and 7as%e %+e a2oun%s )n%o a .ournal 3or5s+ee% ;or u7load)n-8

After do%nloading a budget, can I insert ro%s %ith ne% code combinations for uploadF
Jes8 AD, )ncludes a (ud-e% 1)zard ;ea%ure you can use %o )nser% ne3 *ud-e% accoun%s8 C+oose #ed-er
;ro2 %+e AD, %ool*ar %+en selec% ,nser% (ud-e% Accoun%8 "o%e %+a% %+e added accoun%s 2us% ;all )n%o %+e
*ud-e% or-an)za%)on %+a% 3as or)-)nally do3nloaded8
Can I create and upload a ne% budget %or3sheet %ithout first doing a budget do%nloadF
"o8 Jou 2us% crea%e %+e *ud-e% 3or5s+ee% %+rou-+ %+e (ud-e% 1)zard ;)rs%, e&en ); %+a% 2eans you
2us% do3nload a s)n-le accoun%8 ,; you 3an% %o u7load da%a ;ro2 ano%+er source, crea%e %+e *ud-e%
3or5s+ee%, %+en use EFcelPs cell re;erenc)n- or cu% U 7as%e ;unc%)ons %o %rans;er a2oun%s )n%o %+e
3or5s+ee%8
Is it possible to permit users to do%nload budget data %ithout gi$ing them budget upload pri$ileges
(%ithout defining a pass%ord for the budget organiHation)F
Jes8 4+e AD, secur)%y 7ro;)le o7%)ons %+a% are a&a)la*le )n General #ed-er 7ro&)de %+)s le&el o; con%rol8
5h2 do m2 period names appear as numbers after retrie$ing report output into 9)celF
EFcel con&er%s any &alue %+a% loo5s l)5e a da%e )n%o )%s nu2er)c eBu)&alen%8 4o ensure %+a% EFcel %rea%s
your 7er)od na2es as la*els, 7u% a% leas% one s7ace *e;ore %+e &POI %o5en )n %+e re7or% de;)n)%)on
colu2n +ead)n-s8

Are Standard (&ariable ?ormat) #eports a$ailable for all Oracle ApplicationsF
"o, %andard ?Kar)a*le $or2a%@ re7or%s are curren%ly only a&a)la*le ;or Oracle Asse%s8 1)%+ Release
==), %+ere 3)ll *e 2ore o7%)ons ;or &ar)a*le ;or2a% re7or%s8

Can I submit report sets through the #e4uest CenterF
4+)s ;ea%ure )s no% ye% su77or%ed *y %+e ReBues% Cen%er8

Can I perform cell le$el formatting %ith report themesF
Jes, you can ;or2a% ;)nanc)al re7or%s a% %+e cell le&el us)n- re7or% %+e2es8 $or add)%)onal )n;or2a%)on,
ee> Cell #e&el $or2a%%)n-, Oracle A77l)ca%)ons Des5%o7 ,n%e-ra%or 'serPs Gu)de8

Is ADI a %eb enabled productF
"o, AD, )s a cl)en%/ser&er a77l)ca%)on8 /o3e&er, AD, can *e )27le2en%ed )n a %+ree:%)er arc+)%ec%ure
us)n- en&)ron2en%s suc+ as C)%r)F 1)n$ra2e and 1)ndo3s 4er2)nal er&er8

Can I run financial statements bet%een different sets of boo3sF
Jes, ); %+e se%s o; *oo5s con%a)n %+e sa2e c+ar% o; accoun%s and ); %+e se% o; *oo5s ;or %+e re7or% )s
de%er2)ned *ased u7on %+e userPs res7ons)*)l)%y8 ,; %+e se% o; *oo5s ;or %+e re7or% )s de;)ned 3)%+)n %+e
Page 30 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
re7or% )%sel;, you 2us% ;)rs% 2a5e a co7y o; %+e re7or% us)n- Re7or% 1)zard and c+an-e %+e se% o; *oo5s
)n %+e de;)n)%)on o; %+e re7or% co7y8
Can I drill do%n on a financial report amount produced b2 a ro% or column calculation using the
Anal2sis 5iHardF
"o, you can only dr)ll do3n on ;)nanc)al re7or% a2oun%s assoc)a%ed 3)%+ accoun% se-2en%s8
5h2 arenKt custom filters %or3ing on account segment $alues in budget %or3sheetsF
Jou 2ay no%)ce un7red)c%a*le resul%s 3+en you a77ly a cus%o2 ;)l%er %o an accoun% se-2en% &alue
colu2n o; your *ud-e% 3or5s+ee%8 4+)s )s *ecause EFcel %rea%s %+e &alues )n %+ese colu2ns as %eF%,
ra%+er %+an nu2er)c8 1e reco22end %+a% you c+ec5 your resul%s care;ully8 Also, you 2ay ;)nd %+a% you
need %o 7recede your s7ec);)ed ;)l%er &alue 3)%+ a s)n-le or dou*le Buo%e c+arac%er8 $or eFa27le> HW
LAEG0

5h2 do I recei$e the message @Select an amount on a ?inancial #eport %or3sheetF@ %hen I attempt to
use the Anal2sis 5iHardF
,; 2ul%)7le co7)es o; EFcel are runn)n- on your PC, AD, )s una*le %o correc%ly de%er2)ne 3+)c+ co7y %o
use 3)%+ %+e Analys)s 1)zard8 Jou can resol&e %+)s one o; %3o 3ays>
Close all co7)es o; EFcel eFce7% %+e one ;ro2 3+)c+ you 3an% %o dr)ll do3n8 Ena*le %+e en&)ron2en%
o7%)on Dou*le Cl)c5 Dr)ll Ena*led on %+e De;aul% Dr)ll O7%)ons 3)ndo3 )n %+e Analys)s 1)zard, %+en
selec% %+e a2oun% on 3+)c+ you 3an% %o dr)ll do3n and dou*le:cl)c5 %+e le;% 2ouse *u%%on8

5h2 does the Anal2sis 5iHard displa2 an amount that is different from the original financial report
amount I drilled do%n uponF
4+ere are se&eral reasons 3+y %+e dr)ll do3n resul%s o; %+e Analys)s 1)zard can d);;er ;ro2 %+e a2oun%
on %+e ;)nanc)al re7or%8 4+)s 2ay occur 3+en>
Jour re7or% ;or2a% )s d);;eren% ;ro2 %+e or)-)nal en%ry8 $or eFa27le, your re7or% ;or2a% 2ay *e
se% %o 000,000 co27ared %o your or)-)nal en%ry, 3+)c+ con%a)ned %3o dec)2al 7laces 000,0008008
Jou c+an-e %+e dr)ll do3n 7er)od or a2oun% %y7e )n %+e Analys)s 1)zard con%eF% 3)ndo38
4+e a2oun% )n %+e ;)nanc)al re7or% )s an eF7anded ro3 o; a l)ne )%e28 ,n %+)s case, %+e dr)ll do3n
3)ll s+o3 %+e %o%al o; all eF7anded ro3s ;or %+e curren% l)ne )%e28
,; a colu2n ;ro2 %+e or)-)nal colu2n se% ;a)ls %o *e )ncluded, %+en dr)ll do3n 2ay )ncorrec%ly
calcula%e %+e 7er)od ;or %+e dr)ll8 C+an-e %+e 7er)od us)n- %+e con%eF% 3)ndo38
$leF;)eld e-2en% ecur)%y Rules 2ay 7re&en% %+e res7ons)*)l)%y us)n- %+e dr)ll do3n ;ea%ure
;ro2 &)e3)n- or)-)nal .ournal en%r)es crea%ed under a d);;eren% res7ons)*)l)%y8
Journals 2ay +a&e *een 7os%ed a;%er %+e re7or% 3as run8
5hen I upload m2 asset %or3sheet, I recei$e an error message stating that certain fields in m2
%or3sheet must ha$e a $alue"
1+en , c+ec5 %+e 3or5s+ee%, %+e ;)elds DO con%a)n &alues8 1+y do , rece)&e %+e error 2essa-eZ
Page 31 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting

4+e ;ollo3)n- ;)elds )n %+e Asse% 3or5s+ee% are de7enden% on o%+er ;)elds
;or co27le%e &al)da%)on>
This field is dependent on""" This independent field
J4D De7rec)a%)on Cos%
al&a-e Kalue Cos%
De7rec)a%)on Reser&e Cos%
Da%e Placed )n er&)ce Ca%e-ory
4a*le = : =8 ?Pa-e = o; =@ De7enden% $)elds )n %+e Asse% 3or5s+ee%

AD, canno% &al)da%e Oracle Asse%s *us)ness rules ); %+e de7enden% ;)eld )s 7laced )n %+e /eader Re-)on
o; %+e asse% 3or5s+ee% and %+e )nde7enden% ;)eld )s 7laced )n %+e #)nes Re-)on o; %+e 3or5s+ee%8

$or eFa27le, ); %+e ;)eld J4D De7rec)a%)on ?de7enden% ;)eld@ )s 7laced )n %+e /eader Re-)on and %+e
;)eld Cos% ?)nde7enden% ;)eld@ )s 7laced )n %+e #)nes Re-)on, %+e ;ollo3)n- error )s d)s7layed )n %+e
3or5s+ee% !essa-e colu2n u7on u7load> J4D De7rec)a%)on 2us% +a&e a &alue8

4o correc% or a&o)d %+)s error, you can>
Place *o%+ %+e de7enden% and )nde7enden% ;)elds )n %+e /eader Re-)on8
Place *o%+ %+e de7enden% and )nde7enden% ;)elds )n %+e #)nes Re-)on8
Place %+e )nde7enden% ;)eld )n %+e /eader Re-)on and %+e de7enden% ;)eld )n %+e #)nes Re-)on8
Can I access the ,eneral 'edger Account -ierarch2 9ditor through ADIF
4+e Accoun% /)erarc+y Ed)%or ?A/E@ +as *een a&a)la*le )n AD, s)nce &ers)on A828 A/E +as *een an
eFclus)&e ;ea%ure o; AD, s)nce %+e release o; Oracle A77l)ca%)ons =08E"CA8

5hen I specif2 a "*!P file as the compan2 logo in m2 Theme, %h2 does the resulting spreadsheet
output an icon %ith a ",I? filenameF
4o )nser% *)%2a7 )2a-e ;)les )n%o 4+e2es, c+oose ,nser% H P)c%ure ;ro2 %+e EFcel %ool*ar8 Do no% )nser%
your )2a-es *y c+oos)n- ,nser% H O*.ec% ;ro2 %+e EFcel %ool*ar8
-o% can I enter both numbers and letters into an accounting fle)field %ithout ha$ing it con$erted into
an e)ponential number during uploadF
C+oose %+e O7%)ons *u%%on ;ro2 %+e AD, %ool*ar and selec% General O7%)ons8
elec% %+e e%%)n-s %a*8 Clear %+e 0ero Pad Accoun% Kalues c+ec5 *oF8

5hat are the naming con$entions used %ith ADI %or3sheetsF
Jou can use any na2e you l)5e8 (e sure %o el)2)na%e any s7aces )n your 3or5s+ee% na2e8
EFa27le>
4es%=8Fls : correc%
4es% =8Fls : )ncorrec%
Can I cop2 ?S,s from one database to another through ADIF
Page 32 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
"o, %+)s ;ea%ure )s no% ye% a&a)la*le %+rou-+ AD,8 Co7y)n- $Gs )s a&a)la*le %+rou-+ %+e da%a*ase l)n5
and $G %rans;er 7ro-ra28
5hat does it mean if I get the error: @Column not uni4ue" Drill cannot proceed@
4+e colu2n descr)7%)ons o; %+e $G Colu2n e% 2us% *e un)Bue ;or dr)ll do3n %o 3or5 correc%ly, &er);y
%+a% %+e colu2n descr)7%)ons +a&e un)Bue &alues8

5hat does it mean if I get the error: @#o% not uni4ue" Drill cannot proceed@
4+e l)ne )%e2 descr)7%)on o; %+e $G Ro3 e% 2us% *e un)Bue ;or dr)ll do3n %o 3or5 correc%ly, &er);y %+a%
%+e ro3 l)ne )%e2 descr)7%)ons +a&e un)Bue &alues8
5h2 canKt I upload ;ournal information from a %or3sheet I created in a T9ST instance, into a
P#OD8CTIO( instanceF
AD, does no% ye% su77or% %+e use o; a 3or5s+ee%, crea%ed )n one )ns%ance, used )n a second )ns%ance8
Jou 3)ll need %o crea%e a ne3 3or5s+ee% ;or %+e second da%a*ase and %+en co7y/7as%e %+e &alues ;ro2
%+e 4E4 3or5s+ee% )n%o %+e PROD'C4,O" 3or5s+ee%8


T9C-(ICA' E89STIO(S

5hat are the post install steps I need to ta3e before being able to sign into Applications Des3top
IntegratorF
A;%er )ns%all)n- AD,, you 3)ll need %o 7er;or2 %3o s%e7s>
Co7y or crea%e %+e 4""A!E8ORA and S#"E48ORA ;)les )n %+e
QORAC#ER/O!EH/"E41OR</AD!," ;older8 Jour D(A s+ould *e a*le %o -)&e you %+ese ;)les8
Crea%e a Da%a*ase De;)n)%)on ;or %+e da%a*ases you 3)ll 3an% %o connec%8
Jou 3)ll need %+e ;ollo3)n- ,n;or2a%)on ;ro2 your ys%e2 Ad2)n)s%ra%or or D(A> G1J',D,
$"D"A!E, and Connec% %r)n-8 Jou 2ay also need "CA Connec%)on and er&er ,D8

5hat can I do if I get a runtime error 6::< %hen ADI builds a ne% ;ournal or budget %or3sheetF
4+)s error occurs 3+en EFcel %r)es %o se% 7r)n%ed 7a-e se%%)n-s, *u% no 7r)n%er )s )ns%alled8 !a5e sure
you +a&e a% leas% one 7r)n%er )n 1)ndo3s8 Also, you 2us% selec% one o; your )ns%alled 7r)n%ers as %+e
de;aul% 7r)n%er8

5hat can I do if I get a runtime error and onl2 a partiall2 built ;ournal or budget %or3sheetF
On 1)ndo3s 9G/9C>
C+ec5 your A'4OE6EC8(A4 ;)le %o ensure %+a% %+e YORAC#ER/O!EYT(," d)rec%ory )s 7resen%8
'sually, )% 3)ll a77ear as ;ollo3s> PA4/WC>TORA1,"9GT(,";C>TDO;C>T1,"DO1TJ4E!

On 1)ndo3s "4>
Page 33 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
C+ec5 your PA4/ en&)ron2en% &ar)a*le ?!y Co27u%er>Con%rol Panel>ys%e2>En&)ron2en%@8 ,% s+ould
)nclude %+e YORAC#ER/O!EYT*)n ;older8

5here are m2 Applications Des3top Integrator preferences storedF
AD, uses %+e 1)ndo3s Re-)s%ry %o s%ore 7re;erences, under %+e
/<EJRC'RRE"4R'ER T o;%3are T ORAC#E T AD, 5ey8

(o% that I can $ie% m2 log and output files using the #e4uest Center, can I change the report $ie%erF
Jes, you can use ReBues% Cen%er o7%)ons %o de;)ne your re7or% &)e3er8

5hat should I do if I get ,eneral Protection ?aults (,P?) and other errorsF
1e +a&e crea%ed %+e A77l)ca%)ons Des5%o7 ,n%e-ra%or D)a-nos%)c 4ool %o +el7 sol&e %+ese sor%s o;
7ro*le2s8 4+)s )n%erac%)&e %ool -u)des you %+rou-+ a s%e7:*y:s%e7 7rocess %+a% el)2)na%es 2any 5no3n
7ro*le2s )n+eren% %o 1)ndo3s8 Jou can run %+e D)a-nos%)c 4ool *y c+oos)n- )%s 7ro-ra2 )con ;ro2 %+e
Oracle ;or 1)ndo3s ?or 1)ndo3s "4@ 7ro-ra2 -rou78

Do I need to appl2 the 6:SC patch to use ADI securit2F
"o8 Jou can 2anually se% %+e 7ro;)le o7%)ons us)n- %+e A77l)ca%)on De&elo7er res7ons)*)l)%y8 ee>
Ena*l)n- ecur)%y 3)%+ AD,, A77l)ca%)ons Des5%o7 ,n%e-ra%or ,ns%alla%)on Gu)de8

5hat should I do if I get the message @Data source name not found and no default dri$er specified@
%hen ADI is building a budget %or3sheetF
Jou s+ould 2a5e sure %+a% %+e da%a*ase na2es you +a&e de;)ned )n A77l)ca%)ons
Des5%o7 ,n%e-ra%or does no% )nclude s7ec)al c+arac%ers, suc+ as co22as, dollar s)-ns, 7ound s)-ns,
e%c8 1e reco22end %+a% you res%r)c% %+e c+arac%ers used )n your da%a*ase na2es %o s7aces, %+e
c+arac%ers A %+rou-+ 0, and %+e nu2*ers 0 %+rou-+ 98

5h2 doesnKt ADIKs -T!' help %or3 properl2 %ith Internet 9)plorerF
,; AD,Ps 3e*:*ased onl)ne +el7 +as *een )ns%alled locally on your PC, con%eF%:sens)%)&e onl)ne +el7 3)ll
no% 3or5 3)%+ ,n%erne% EF7lorer8 4+)s )s caused *y a 7ro*le2 )n ,n%erne% EF7lorer %+a% 7re&en%s )% ;ro2
reco-n)z)n- 7ro7erly ;or2a%%ed 'R# re;erences 3+en %+ose re;erences are %o 3e* 7a-es s%ored on a
local dr)&e8

Jou can resol&e %+)s 7ro*le2 *y )ns%all)n- your AD, +el7 ;)les on a cen%ral 3e* ser&er 3)%+)n your
or-an)za%)on and access)n- onl)ne +el7 ;ro2 %+ere8 "o%e %+a% %+)s solu%)on 3)ll also sa&e a lo% o; d)s5
s7ace on %+e )nd)&)dual PCs 3)%+)n your or-an)za%)on s)nce AD,Ps onl)ne +el7 ;)les do no% +a&e %o *e
)ns%alled on eac+ PC8

5hen I am using ADI %ith 9)cel B/, %h2 does 9)cel continuall2 as3 if I %ant to disable macrosF
EFcel 9E )ncludes a ;ea%ure %o +el7 7re&en% EFcel 2acro &)ruses ;ro2 )n;ec%)n- your PC8 4+)s ;ea%ure
assu2es %+a% any 2acro %+a% runs au%o2a%)cally 3+en a 3or5s+ee% )s o7ened ?)nclud)n- %+e
A77l)ca%)ons Des5%o7 ,n%e-ra%or EFcel add:)n@ 2ay *e a &)rus8 ,; you use u7:%o:da%e &)rus so;%3are %o
7ro%ec% your PC, )% )s 7ro*a*ly sa;e %o d)sa*le EFcel 9EPs 2acro &)rus de%ec%)on ;ea%ure8

Page 34 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
Jou can d)sa*le 2acro &)rus de%ec%)on )n EFcel 9E on %+e 7o7u7 3)ndo3 %+a% a77ears 3+en EFcel 9E
de%ec%s an au%o2a%)cally run 2acro8 )27ly unc+ec5 %+e Al3ays As5 (e;ore O7en)n- 1or5*oo5s 3)%+
!acros c+ec5 *oF, %+en c+oose Ena*le !acros %o con%)nue8

5h2 do I recei$e a @Cannot find macro LfilenameMNLmacronameM@ error after opening a sa$ed
%or3boo3F
EFcel 9E )ncludes a 2acro &)rus 7ro%ec%)on ;ea%ure %+a% d)sa*les all o; %+e 2acros 3)%+)n a 3or5*oo5 %o
7re&en% %+e2 ;ro2 runn)n-8 1+)le %+)s success;ully 7re&en%s a 2acro &)rus ;ro2 a%%ac5)n- your PC, )%
also 7re&en%s any a77l)ca%)on 3r)%%en )n EFcel, suc+ as A77l)ca%)onsD,, ;ro2 3or5)n-8

1e reco22end %+a% you )ns%all on your PC, and 5ee7 curren%, one o; %+e 2any co22erc)ally a&a)la*le
an%):&)rus so;%3are 7roduc%s8 4+)s 3)ll 7ro%ec% your PC ;ro2 all &)ruses, no% .us% EFcel 2acro &)ruses8
Once youP&e )ns%alled an an%):&)rus 7roduc%, d)sa*le %+e EFcel 2acro &)rus 7ro%ec%)on ;ea%ure as ;ollo3s>

=8 $ro2 %+e EFcel 2enu, c+oose Tools H Options8
28 elec% %+e ,eneral %a*8
A8 'n2ar5 %+e !acro &irus Protection c+ec5 *oF8

5hen I tr2 to sign on to ADI , I recei$e a message stating:
LError> ORA:=2G0G> 4">l)s%ener could no% resol&e ,D -)&en )n connec% descr)7%or 8L , can
success;ully use 4"7)n- %o &er);y %+a% %+ere )s a l)s%ener on %+e ser&er8 1+a% does %+)s error 2eanZ

4+)s )s a S# "e% error )nd)ca%)n- %+a% %+e ,D does no% eF)s% on %+)s +os%8 )nce you can 4"7)n-,
%+ere )s a l)s%ener on %+e +os% ser&er *u% %+e ,D you are %ry)n- %o connec% %o does no% eF)s% on %+)s +os%8
Jou 2us% ensure %+a% %+e ,D de;)ned )n your 4""A!E8ORA ;)le )s sync+ron)zed 3)%+ %+e ,D on %+e
+os%8

5hat does it mean %hen I recei$e the message, @Could not establish an Oracle Ob;ects session@, %hen
I tr2 to sign on to ADIF
4+)s 2essa-e 2eans %+a% AD, canno% loca%e %+e YORAC#ER/O!EYT(," d)rec%ory )n %+e Pa%+8 4+e
)ns%aller s+ould +a&e added %+)s d)rec%ory %o %+e 7a%+ 3+en you )ns%alled AD,8 ee> ,ns%all)n- Oracle
AD,, Oracle A77l)ca%)ons Des5%o7 ,n%e-ra%or ,ns%alla%)on Gu)de8 /o3e&er, ); %+)s d)rec%ory 3as no% added
%o %+e Pa%+, co27le%e %+e ;ollo3)n- s%e7s %o add )% 2anually>

=8 #o- on %o 1)ndo3s "4 as a user 3)%+ Ad2)n)s%ra%or 7r)&)le-es8
28 $or 1)ndo3s "4 A8G=, c+oose %+e Control Panel )con )n %+e !ain 7ro-ra2 -rou78 $or 1)ndo3s
"4 c+oose e%%)n-s H Con%rol Panel ;ro2 %+e Start 2enu8
A8 C+oose %+e S2stem )con8
48 $or 1)ndo3s "4 480, c+oose %+e 9n$ironment %a*8
G8 elec% %+e Pa%+ &ar)a*le, loca%ed )n %+e ys%e2 En&)ron2en% Kar)a*les re-)on )n 1)ndo3s "4
A8G= or %+e ys%e2 Kar)a*les re-)on )n 1)ndo3s "4 4808
D8 Add %+e YORAC#ER/O!EYT(," 7a%+ %o %+e *e-)nn)n- o; %+e &ar)a*le )n %+e &alue re-)on ?;or
eFa27le, C>TORA"4T(,";Yys%e2Roo%Y;888@
E8 C+oose E4 %o 2a5e %+e c+an-e 7er2anen%8 C+oose O< %o close %+e sys%e2 3)ndo3, and %+en
close %+e Con%rol Panel 3)ndo38
C8 +u% do3n and res%ar% 1)ndo3s "4 *e;ore runn)n- AD,8
Page 35 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting

5hen installing ADI %hat 5indo%s Operating S2stem pri$ileges should be usedF
As 3)%+ o%+er so;%3are, you 2us% +a&e 1)ndo3s Ad2)n)s%ra%or 7r)&)le-es or eBu)&alen% %o )ns%all
so;%3are8
Tas3 0: 9scalating Support Tic3et
,; all else ;a)ls, rou%e %)c5e% %o EPG#:'P:ORC#," and )nclude %+e ;ollo3)n- )n;or2a%)on>
=8 'serna2e, Res7ons)*)l)%y, and (e%sy En&)ron2en% ?(e%sy Produc%)on, D=, =, "=, e%c8@
28 creen +o% o; %+e error?s@
A8 Co7y o; userPs 4""A!E8ora ;)le
48 Curren% &ers)on o; AD,
G8 Can you 7)n- %+e en&)ron2en%Z
D8 Can you %ns7)n- %+e en&)ron2en% en%ryZ
Page 36 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
*usiness #e4uirements
Asia Pacific
Australia
Adelaide, Auc3land, *risbane, !elbourne, Perth and S2dne2 A ,; you are una*le %o resol&e %+e
)ssue, lo- a %)c5e% %o EPAP:EP!:!E#:D8
S2dne2A?CS (5etherill Par3 &al$es Site) A ,; you are una*le %o resol&e %+e )ssue, lo- a %)c5e% %o
EPAP:K#K:JD:D8
!ala2sia : ,; you are una*le %o resol&e %+e )ssue, lo- a %)c5e% %o EPAPRRRRR!JR/el728
Singapore : ,; you are una*le %o resol&e %+e )ssue, rou%e %+e %)c5e% %o EPAP:::::GP:D8
!!I
Do no% use %+)s 7rocedure, rou%e %o EPA!:!!,:(O':/E#P8
Anal2tical (orth America:
,; ,4 can[% no% ;)F %+e 7ro*le2 ;or olon or ,r&)ne ;or3ard %o %+e a77ro7r)a%e 1or5 Grou7 *elo3>
olon I EPA!:A"A:O#:ORAC#E
,r&)ne I EPA!:A"A:O#:ORAC#E8
"o%e> $ro2eF )s su77or%ed ou% o; REGs8
Page 37 of 38
Title: Oracle ADI Database Configuration, Support and Troubleshooting
Appendi)
Page 38 of 38

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