Which of the following qualities of the service representative

stood out (as being superior)?

What qualities of the customer service representative irked
you?
Customer Service Representative
What would best describe your experience, when you called? The customer service:
General
SERVICE QUALITY EVALUATION FORM
The customer service representative as very courteous. The customer service representative handled my call quickly.
In evaluating your most recent customer service experience,
was the quality of service you received:
Please describe if there was any particular aspect of the
service experience that stood out:
The process of getting your problem resolved was:
Please describe if there was any particular aspect of the
process that stood out:
Very Poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
Very Poor
Somewhat unsatisfactory
About average
Very satisfactory
Superior
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Not patient
Not enthusiastic
Didn't listen carefully
Unfriendly
Unresponsive
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Other Other
Kept me waiting on hold Gave me the wrong information
No qualities irked me No specific quality
The customer service representative was very knowledgeable.
The waiting time for having my question addressed was
satisfactory.
My phone call was quickly transferred to the person who
could best assist me:
Over the next 12 months, how likely are you to replace your
(product) with another (product or brand)?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration
while providing products and services in the future.
Had to explain several times
Didn't know how to handle problem
Had to ask others
Spoke slowly
Didn't understand the question
Gave unclear answers
Couldn't solve problem
Disorganized
Other Other
No improvement needed No improvement needed
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Certain
High chance
Equal chance
Low chance
Never
What qualities of the customer service representative irked
you?
The customer service:
SERVICE QUALITY EVALUATION FORM
The customer service representative handled my call quickly.
Please describe if there was any particular aspect of the
service experience that stood out:
Please describe if there was any particular aspect of the
process that stood out:
The waiting time for having my question addressed was
satisfactory.
Over the next 12 months, how likely are you to replace your
(product) with another (product or brand)?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration
while providing products and services in the future.
Question 1
Question 1A
Question 2
Question 2A
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Question List
In evaluating your most recent customer service experience, was the quality of service you received:
Please describe if there was any particular aspect of the service experience that stood out:
The process of getting your problem resolved was:
Please describe if there was any particular aspect of the process that stood out:
The customer service representative as very courteous.
The customer service representative handled my call quickly.
Which of the following qualities of the service representative stood out (as being superior)?
What qualities of the customer service representative irked you?
What would best describe your experience, when you called?
The customer service:
The customer service representative was very knowledgeable.
The waiting time for having my question addressed was satisfactory.
My phone call was quickly transferred to the person who could best assist me:
Over the next 12 months, how likely are you to replace your (product) with another (product or brand)?
Question List
Question 1 1 Question 1A 0
Question 2 1 Question 2A 0
Question 3 2
Question 4 1
Question 5 1
Question 6 1
Question 7 1
Question 8 1
Question 9 1
Question 10 1
Question 11 1
Question 12 1
Questionnaire Results
Follow the steps to enable your online Service Quality Survey.
1) You can change the questions on 'Data' sheet if necessary.
2) Your form is ready to use. Further steps are for online use.
First visit the site below:
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Ignore the downloaded software, you will only need the username and password.
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4) Click "Add Web Application" to upload this file. Your online form will be created automatically.
You can simply use the from that link or place it on your website.
5) Evaluations made by customers are saved and you can reach these files using "Data" tab.
>> In order to see more online applications created with PSW you can check the link below:
http://www.spreadsheetweb.com/demos.htm
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Limitation of Liability.
IN NO EVENT SHALL PAGOS, ITS AFFILIATES OR ITS STAFF BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE),
PRODUCT LIABILITY OR ANY OTHER FORM OF LIABILITY, FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING
WITHOUT LIMITATION ANY LOSS OF DATA, INTERRUPTION, COMPUTER FAILURE OR PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY
TO USE THE TEMPLATE, EVEN IF PAGOS, ITS AFFILIATES OR ITS STAFF HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Copyright (c) 2012 Pagos, Inc. http://www.pagos.com/
This worksheet may not be deleted from this Template
CAREFULLY READ THE FOLLOWING LICENSE AGREEMENT. BY INSTALLING, COPYING, DOWNLOADING, OR USING THIS TEMPLATE YOU ARE
CONSENTING TO BE BOUND BY AND ARE BECOMING A PARTY TO THIS AGREEMENT. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS
AGREEMENT, DELETE THE TEMPLATE.
License.
Subject to the terms of this Agreement, Pagos hereby grants You a limited, non-exclusive, non-sublicensable, non-assignable license to
download, install and use this Template on your computer.
You may make archival copies, and customize the template for personal or company use. However, neither this template nor any derived work
from this template may be sold, distributed, or placed on a public server without the express written permission of Pagos.
No Warranties.
THIS TEMPLATE IS PROVIDED AS IS, WITH NO WARRANTIES WHATSOEVER; PAGOS DOES NOT, EITHER EXPRESSED, IMPLIED OR STATUTORY,
MAKE ANY WARRANTIES, CLAIMS OR REPRESENTATIONS WITH RESPECT TO THE TEMPLATE, INCLUDING, WITHOUT LIMITATION, WARRANTIES
OF QUALITY, PERFORMANCE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR USE OR A PARTICULAR PURPOSE. PAGOS FURTHER
DOES NOT REPRESENT OR WARRANT THAT THE TEMPLATE WILL ALWAYS BE AVAILABLE, ACCESSIBLE, UNINTERRUPTED, TIMELY, SECURE,
ACCURATE, COMPLETE AND ERROR-FREE, NOR DOES PAGOS WARRANT ANY CONNECTION TO OR DATA TRANSMISSION FROM THE INTERNET
THROUGH THE TEMPLATE.