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Tuesday, January 26, 2010
BISLERI(MARKETING STRATEGY OF MINERAL WATER INDUSTRIES-
SPECIAL EMPHASIS ON BISLERI)
MARKETING STRATEGY OF MINERAL WATER INDUSTRIES- SPECIAL EMPHASIS
ON BISLERI

INTRODUCTION

Water is the most important liquid in the world. Without water, there would be no life, at least
not the way we know it. In today's living condition, the need for Pure Drinking Water is
becoming the issue for the common Man.
Eighty percent of the human metabolism consists of water. This is the reason why 90% of human
diseases are water borne. There are 3 types of water impurities, which are root cause of water
borne diseases.
1. Microbiological-Bacteria / virus.
2. Dissolved impurities - chemical.
3. Imbalance of Mineral Content.
There are rapid changes that are taking place in our environment since long and the air and the
water pollution is on an increase. The main source of drinking water is river and downstream
which also have not been able to escape the pollution. When a consumer became aware of the
problems caused by water pollution the market saw an advent of ceramic water filters, which
filters the dust and suspended particles but dissolved impurities and microbiological impurities
are not cleared out. The mineral balance is also not maintained.
1980's witnessed more changes by a tap attachment wherein Iodine resin is used to filter the
water. It deactivates microbiological impurities to an extent but has side effects due to iodine and
it does not take care of dissolved impurities mineral balance.
Late 1980's witnessed Ultra Violent based purifier, which filters dust and deactivates bacteria to
a great extent. It maintains the odor and color of water but does not clear out the dissolved
impurities and mineral particles. Thus came advent of mineral water.
Historically, the need for purified water within Indian homes had been kept down to a minimum.
Essentially, there were three types of water that was used for different purposes. The first type
was used for rinsing. The second type, which was used for cooking, was cleaner and kept
covered. The third type was the cleanest drinking water and was very often boiled before use.
Since an average family needed a small quantity, not more than five or six liters a day, boiled
and filtered water had been a convenient solution for some time .The fallouts were obvious. It
was very difficult to convince the people that purification system was worth the price. There was
no visible way to demonstrate the benefit. The otherwise somnolent market began to change
once companies like Eureka Forbes targeted the office segment, while the mineral water players
went after travelers. Ion Exchange was the only company, which had any measure of success in
entering homes with Zero-B. But clean drinking water returned on the national agenda a little
later.
Around 1989, drinking water became an issue again.
Around early 1990s,Time did a story on India as a key emerging market and that was the trigger
for all the players eyeing this market.


WATER, WATER EVERYWHERE


Water - the Beverage your Body Needs Most

When we were kids in school, we learned that each molecule of water is made up of two
hydrogen atoms and one oxygen atom. We also learned that it was great fun to fill up our squirt
guns with water, at least until the principal caught us. What we really didn't learn, however, was
how much water we needed in order to be healthy human beings.

West Europeans, south Asians and Japanese live in the most densely populated regions of the
globe and worry constantly about the quality of their drinking water drawn from rivers and lakes.
Most is polluted and unfit for human consumption. In North America, people never worried
about water quality and safety until early 1970s and restaurants always provided iced water free.
Some still do. Then came Perrier, the French mineral water emphasizing how restaurateurs could
increase their revenues by replacing iced water service with bottled water. Restaurateurs never
miss an opportunity to increase their profits, and soon studies started to surface claiming that
serving iced water was costly and no one benefited. Many restaurants started serving
automatically bottled water, and charged outrageous amounts i.e $ 3.50 for 300 ml. These days, a
750 ml bottle goes for $ 10.- in some restaurants, plus applicable taxes and tip!

Meanwhile, the word savvy bottled water marketers started circulating the myth that drinking
bottled mineral water is safer, never mentioning what their studies were comparing.

It is said that the inhabitants of seven cities between Switzerland and the Netherlands consume
the water of the Rhine River. In these parts people drink beer, wine, bottled water or fruit juices
and shun tap water. North Americans have recently begun to drink bottled water, but already the
distinction between spring water, mineral water, and filtered tap water is blurred beyond
redemption. Spring water must come from a natural springs with proven purity of contaminants;
mineral water must contain 2000 parts per million in minerals; and filtered tap water means just
that. Europeans always preferred mineral water or eau de source (spring water) since their rivers
were polluted a long time ago. Now considerable efforts are made to clean all major European
Rivers. The Rhine River, the Thames, the Loire are clean enough to allow several species of fish
to thrive.

As always, large companies with considerable cash reserves dominate the market. Groupe
Danone, a French conglomerate, markets Evian, Volvic and Crystal Springs; Nestle, a Swiss
food multinational with headquarters in Montreux markets Perrier, Nestle Pure Life and San
Pellegrino. Not to be outdone soft drink giant Coca-Cola joined the cause with filtered tap water
and positioned their brand as pure, safe, life-style water. Coca Cola markets Dasani and Pepsi
Cola Aquafina. When it comes to mineral water, Voss (Norway); Tynant (Ireland); Vitel,
Cathledon, Volvic, (France); Appolinaris (Germany), Spa (Belgium); Gasteiner (Austria); San
Benedetto, San Pellegrino, Aqua di Nepi, Lete (Italy), Ramlosa (Sweden);Borsec (Romania)
stand out. They display distinct taste profiles that spring and filtered waters lack, but tend to be
more expensive. When it comes to consumption, Canadians consume approximately 30 litres per
capita, Italians 158 litres, French 133, Dutch 119, Germans 101 and Americans 76. The low per
capita consumption can be attributed to the illusion that tap water is safe. In reality, only large
cities control tap water quality regularly and vigorously and treat it appropriately for safety. In
small communities, scarce financial resources and lacking expertise often make tap water safety
questionable. Since the introduction of PET bottles (polyethylene terephate) bottled water
consumption increased by 16 percent in five years and continuing growth of the market is
forecast by the Canadian Bottled Water Association in Richmond Hill, Ontario. The question for
restaurant patrons remains whether to ask for bottled or mineral water, or demand ice water.

It all depends on the situation. You can ask politely for ice water, if that is what you prefer, or a
glass of wine, or beer. The cost is almost the same for all the three, or you can complain to
management that prices charged for bottled water are ridiculous as is the case with wine.





BISLERI - COMPANY PROFILE
Mineral Water under the name 'Bisleri' was first introduced in Mumbai in glass bottles in two
varieties - bubbly & still in 1965 by Bisleri Ltd., a company of Italian origin. This company was
started by Signor Felice Bisleri who first brought the idea of selling bottle water in India.

Parle bought over Bisleri (India) Ltd. In 1969 & started bottling Mineral water in glass bottles
under the brand name 'Bisleri'. Later Parle switched over to PVC non-returnable bottles & finally
advanced to PET containers. . Parle's taking charge of Bisleri did not make a dramatic difference
to the brand's fortunes immediately. While it did gain in terms of visibility and reach
(piggybacking on Parle's existing distribution network), efforts to expand the bottled water
market were not exactly painstaking. Parle at that particular time was interested in making soda
water and not mineral water. There were just minor initiatives on part of the company for making
mineral water, as it was not considered to be a very profitable business at that time as people still
considered boiling water to be a safer and better than mineral water. Moreover they were not
ready to pay for a commodity like water, which was so abundantly available.
In 1972-73 Parle changed the packaging of its bottled water to plastic bottles and that
significantly made a difference in the sales. The buyers, then, were mainly the upper class - the
trendy people.
In 1993, Coca-Cola bought Parles soft drink brands- Thumps-up, limca etc. While Coca-Cola
actually bought over Parle's beverages, it agreed to a settlement that allowed the multinational to
bottle and distribute Bisleri soda for a time frame of five years. The charge of Bisleri water,
however, remained with Parle. The upsurge in the sales of Bisleri started from this point as Parle
sold off its stable of brands to Coca-Cola. This was the time when it started concentrating on
making Bisleri a success in the domestic mineral water market. The reason why Parle chose to
retain the Bisleri name was that Parle saw a fairly lucrative business of mineral water in Bisleri's
equity.
Since 1995 Mr. Ramesh J. Chauhan has started expanding Bisleri operations substantially and
the turn over has multiplied more than 20 times over a period of 10 years and the average growth
rate has been around 40% over this period. Presently we have 8 plants & 11 franchisees all over
India. We have our presence covering the entire span of India. In our future ventures we look to
put up four more plants in 06-07. We command a 60% market share of the organized market.
Overwhelming popularity of 'Bisleri' & the fact that we pioneered bottled water in India, has
made us synonymous to Mineral water & a household name. When you think of bottled water,
you think Bisleri.

We at Bisleri value our customers & therefore have developed 8 unique pack sizes to suit the
need of every individual. We are present in 250ml cups, 250ml bottles, 500ml, 1L, 1.5L, 2L
which are the non-returnable packs & 5L, 20L which are the returnable packs. Till date the
Indian consumer has been offered Bisleri water, however in our effort to bring to you something
refreshingly new, we have introduced Bisleri Natural Mountain Water - water brought to you
from the foothills of the mountains situated in Himachal Pradesh. Hence our product range now
comprises of two variants : Bisleri with added minerals & Bisleri Mountain Water.

It is our commitment to offer every Indian pure & clean drinking water. Bisleri Water is put
through multiple stages of purification, ozonised & finally packed for consumption. . Rigorous
R&D & stringent quality controls has made us a market leader in the bottled water segment.
Strict hygiene conditions are maintained in all plants.

In our endeavour to maintain strict quality controls each unit purchases performs & caps only
from approved vendors. We produce our own bottles in-house. We have recently procured the
latest world class state of the art machineries that puts us at par with International standards. This
has not only helped us improve packaging quality but has also reduced raw material wastage &
doubled production capacity. You can be rest assured that you are drinking safe & pure water
when you consume Bisleri. Bisleri is free of impurities & 100% safe. Enjoy the Sweet taste of
Purity.





How Parle Bisleri began..


June 10, 2005
According to the Bureau of Indian Standards there are 1,200 bottled water factories all over India
(of which 600 are in one state -- Tamil Nadu). Over 100 brands are vying for the Rs 1,000-crore
(Rs 10 billion) bottled water market and are hard selling their products in every way possible --
better margins to dealers, aggressive advertising, catchy taglines.... In such a scenario, The
Strategist takes a look at how it all started -- with Bisleri -- and how Ramesh Chauhan, chairman,
Parle Bisleri created a market out of pure water. Excerpts from a conversation with Prerna
Raturi:
Can I be honest? When we bought Bisleri mineral water from the Italian company, Felice Bisleri,
in 1969 -- the company had been unable to market bottled water and wanted to exit the market --
we too did not see any potential for the product at that time.
As a soft drinks company, we had Thums Up, Gold Spot and Limca (cola, orange drink and
lemonade) but no soft drink company was complete without a soda. So we merely used the name
and launched Bisleri soda with two variants -- carbonated and non-carbonated mineral water.
But three decades ago, what could we say about a category that had no market? We didn't know
our target group. Then, since bottled water is colourless, tasteless and odourless, it was not an
easy product to advertise.
Thus, the earlier brand building efforts focused on Bisleri being healthy with adequate minerals.
The Italian name added a dash of class to it. The first print ad campaign captured the
international essence and showed a butler with a bow tie, holding two bottles of Bisleri.
The punchline was, "Bisleri is veri veri extraordinari" (the spelling of the punchline was
designed to capture the consumer's attention). The campaign was successful and we were being
noticed as someone who catered to the need for safe, healthy drinking water.
However, the real boost to mineral water came in the early-to-mid-1980s when we switched to
PVC packaging and later to PET bottles. The PET packaging did not just ensure better
transparency -- we could now show sparkling clear water to the consumers. It also meant better
life for the water.
Meanwhile, Bisleri soda was doing well but we had to discontinue production as we sold our soft
drink brands to Coca-Cola in 1993. But my interest was in building brands and not in bottling
soft drinks. That's when I started to concentrate on developing the Bisleri water brand.
There was a clear opportunity of building a market for bottled water. The quality of water
available in the country was bad. It was similar to what Europe faced before World War II. The
quality of water in Europe was extremely poor, which created the bottled water industry there. In
India, too, not only was water scarce, whatever was available was of bad quality.
Initially, though bottled water was something only foreigners and non-resident Indians
consumed, we still had to increase the distribution, which meant the dealer margins reduced. And
because of limited sales, the dealer margin had to be kept high to compensate low sales. Now we
had to push sales.
But to reach out to the masses, we had to make the category more affordable. The introduction of
a comfortable-to-carry 500-ml bottle for just Rs 5 in 1995 not only answered that need, but also
meant doing away with carrying the excess water or throwing it away if you were to buy a one-
litre bottle.
The idea was a success and gave the company a growth of 400 per cent. We also introduced the
1.2 litre bottle in 2000, which was aimed at those who share their water. This also gave us the
advantage of higher margins that a crate (12 bottles) generated.
With other brands joining the fray, things were hotting up -- the bottled-water market was
estimated at Rs 300 crore (Rs 3 billion) and was growing at 50 per cent a year. Bisleri had
captured 40 per cent of the market.
We realised it was time to move to the next level -- the bulk segment. Several commercial
establishments had no access to piped water. We tapped into this segment by introducing the 12-
litre container, followed by the 20-litre can. The bulk segment also helped bring down the price
per litre from Rs 10-12 a litre to about Rs 3 a litre.
At present, the bulk segment constitutes 60 to 70 per cent of our sales and we intend to increase
it to 80 per cent in the next two years. With water scarcity in several cities, even households are
demanding bottled water now.
The home pack was made more user-friendly by introducing pouring spouts and jars with
dispensers. At the same time, we were constantly looking for new ways to tap the market. We
noticed that during wedding receptions, the older guests (above 50 years of age) generally stayed
away from ice cream, soft drinks and so on.
Hence, we introduced free sampling of Bisleri at the tables where the elderly guests would sit.
Soon customers were ordering bottled water on special occasions. Currently, the consumption of
bottled water is far in excess of soft drinks on such occasions.
The other major challenge was distribution. I still have the mindset of a soft drink seller. Soft
drink sales are in glass bottles and the distribution model is built around picking up empty bottles
and getting them back to the factory. That's not the case with the retail bottled water packs
(below 2 litre). But a product that's not available where it's needed, is useless.
The number of outlets where Bisleri is available has increased from 50,000 in 1995 to 2,00,000
at present. But that is not enough -- we need to keep looking for different avenues. Take
stationery shops and chemists, for instance. They don't keep soft drinks but sell Bisleri. That is
the kind of exclusivity we look for to get ahead of the distribution network that soft drink
companies talk of.
The journey till now
1969: Buys Bisleri bottled water from an Italian company, Felice Bisleri. It was bottled in glass
bottles then.
Early-1980s: Shifts to PVC bottles. Sales surge
Mid-1980s: Switches to PET bottles, which meant more transparency and life for water.
1993: Sells carbonated drink brands like Thums Up, Gold Spot and Limca to Coca-Cola for Rs
400 crore.
1995: Bisleri launches a 500 ml bottle and sales shoot up by 400 per cent.
2000: Introduces the 20-litre container to bring prices down from Rs 10 a litre to Rs 2 a litre.
1998: Introduces a tamper-proof and tamper-evident seal.
2000: BIS cancels Bisleri's licence of a water bottling in Delhi since some of the bottles did not
carry ISI label; the licence is restored one-and-a-half months later.
2002: Kinley overtakes Bisleri. The national retail stores audit by ORG-MARG show sKinley's
marketshare at 35.1 per cent compared to Bisleri's 34.4 per cent.

MINERAL WATER INDUSTRY

CURRENT MARKET SCENARIO
A few years back, the mineral water market had been crawling at the rate of 3-4%, or even a
lower figure. Indians carried drinking water in earthen pitchers, plastic or PUF bottles. But
increasing cases of typhoid and other waterborne diseases began to be reported. In addition to
this, liberalization happened and the mineral water industry began to be stirred and shaken. The
market started growing an astounding rate of over 100% per annum. The fact that there were
very few players in the market meant that their business grew by leaps and bounds.
The market today has grown to Rs11bn. The organized sector -- branded mineral water -- has
only Rs5bn of market share. The rest is accounted for by the unorganized sector, which is
dominated by small regional players. The market is still growing at a rate greater than 80% per
annum.
In the branded segment, Parles Bisleri is the market leader with a share of more than 45%. Parle
Agros Bailley comes a close second with market share of 15%. Other major players in the
market are Yes of Kotharis, Ganga of T-Series, Himalayan, Hello, Nestls Pure Life, Pepsis
Aquafina, Coca-Colas -Kinley Prime, and Florida etc.
Sensing the opportunity that this segment holds, MNCs began to draw up plans to enter the
market. Today the market is proving to be yet another battlefield for an ongoing battle between
the Desis and MNCs. Last year the industry had around 170 brands. This figure is over 300
presently. The major foreign players are Coca-Cola promoted Kinley, Pepsis Aquafina,
Britannias Evian, Nestls Perrier, Herbert sons and Danone International.

Indias largest packaged water company Bisleri International Pvt. Ltd is to enter value-added
water business. The company will launch flavoured packaged drinking water in the country by
March next year.
We are conducting research and development with at least 12 fruit flavours, such as nimbu
paani, strawberry and orange, for flavoured water. We aim to launch it by March next year, said
Ramesh Chauhan, chairman, Bisleri.
According to Datamonitor Plc., a UK-based consumer research firm that tracks various sectors in
India, the flavoured water market was estimated to be around $50 million (Rs196 crore) in 2006
and is expected to grow to $70 million by 2010.
With the move, Bisleri aims to strengthen its position in a space in which other leading beverage
companies have also evinced interest. Companies such as Coca-Cola India Inc., PepsiCo India
Holdings Pvt. Ltd and Tata Tea Ltd, also plan to enter the flavoured water business. So far, there
is only one prominent player, DS Foods, in the segment. Its brand, Catch, is priced at Rs30. The
flavoured water market is still at a nascent stage in India. Higher price, limited products and
alternative home-made products are some of the barriers for the growth of this segment, said
Puneet Bansal, senior analyst with Datamonitor.
Bisleris focus on premium segment, however, is part of its strategy to tap higher-margin
opportunities in the packaged water business. Last year, it had launched a premium water brand
Mountain Water, which currently contributes 25-30% to its total sales. The company plans to
launch this brand in Europe soon.
We are in talks with several distributors in Europe to launch our premium water there. The deal
is expected to go through by December this year, said Chauhan. The company also plans to
tweak its packaging and look to give it an international appeal and compete with biggies such as
Nestle and Groupe Danone.
The moves, said Chauhan, are aimed at trebling Bisleris sales from around Rs300 crore now, to
Rs1,000 crore by 2009. To push its sales, the company is also planning to double its distribution
network from 800 distributors this year to around 1,500 in the next six months. Also, the
company plans to double its capacity of one million bottles a day through adding more contract
packers and upgrading its bottling capacity.
Meanwhile, the company continues to rule the conventional bottled water segment. It said that
for October, it registered sale of 2.66 million cases across the country against 1.79 million cases
sold in the same month last year.
Chauhan also dismissed speculation that he may sell out his water business.
He said Bisleri was doing well and he had no plans to sell it out.
We might have sold our carbonated brands, including Thums-Up, Limca and Gold Spot, due to
a lack of choice. But, now I am in a position to build and sustain Bisleri and will not sell it at any
cost,he added.







MARKETING STRATEGY






MARKETING STRATEGY
It is complete and an unbeatable plan designed specifically for attaining the marketing objective
of a firm. The marketing objective indicate what the firm want to achieve. The marketing
strategy provides the design for achieving them the linkage between marketing strategies and
over all corporate success is indeed direct and vital. Realizing the marketing objectives is the
purpose of two generic categories .
1. Price based
2. Differentiation based

PRICE BASED MARKETING STRATEGY
a business that opts for the price route in its competitive battle will enjoy certain flexibilities in
matter of its product and use prices as main competitive level . it will price its product to suit the
varying competitive demands . it will be enjoying certain inherent cost advantages , which
permits it to resort a price based fight . the major forms where such cost advantage can occurs
are economies of sale , absolute cost advantages ,. Benefits of early entry a large market share
build over a time . it provides freedom in the matter of pricing but after producing a particular
product and getting stuck in the face of the competition , one can not successfully opt for a price
led strategy .

THE DIFFERENTIATION BASED STRATEGY
marketing strategy based on differentiation works on the principle that any aspect of the offer
and any activity of the firm can be made distinctive compared with the competiting offers. Right
from technology, plant location to post sale and service a company can perceptibly differentiate
and many buyer values. Companies usually choose those functions , Which give them the
greatest relative advantage.

Different firms adopts different strategy stances as their situational design differ-
Broadly strategy stances can be classified under three heads-
Offensive Strategy-
Offensive Strategy also known as confrontation strategy , is a strategy of aggression. A firm that
is not presently the leader usually employs it, but it aspires to leadership position in the Industry.
Defensive Strategy-
The leader who has the compulsion to defend his position against the confrontation of powerful
existing competitors or to dislodge the leader from his topmost position usually employs it.
Niche Strategy-
A firm practicing the niche strategy neither confronts other nor defends itself. It cultivates a
small market segment for itself with unique products / services supported by a unique marketing
mix.

FORMULATING THE MARKETING STRATEGY-
Formulating the marketing strategy consists of two main steps-
1- Selecting the target market-
It does not fully bring out the import of the inseparable linkage between the two. When the
selection of the target market is over an important part of the marketing strategy of the firm is
already determined, defined and expressed.
2-Assembling the marketing mix-
Assembling the marketing mix means assembling the four Ps of marketing in the right
combination.
The firm has to find out how it can generate the best sales and profit. It plans different marketing
mixes with varying levels of expenditure on each element and tries to figure out the effectiveness
of each combination in terms of the possible sales and profit.
ADVERTISING CAMPAIGN:
While designing the advertisement campaign, it is necessary to keep in mind the opinion leaders.
Youth are the opinion leaders of the present time. And thus it becomes necessary to design the
campaign keeping the youth in mind. The opinion leaders would further trickle down the
message to the less active members of the society.
This is exactly what Bisleri is doing. Bisleri has started an advertisement campaign stressing the
point of purity and flaunting the patent right the company has over the breakaway seal. The
company has tried to put the message across louder, by using the ad campaign that catches the
eye of everyone, specially the youth.
CONTENT OF THE CAMPAIGN:
Bisleri that was looking for a differentiator decided to make the breakaway seal the symbol of
purity. The tamper-proof seal was developed, around which the communication was woven. The
campaign stresses the safety provided by the breakaway seal by illustrating the ease with which
conventionally sealed bottles can be refilled and recycled.
The objective with the campaign would have been to highlight the tamper-proof seal and create
doubt in the consumers mind of the purity of the other brands. That is, Bisleri is the only one
that guarantees purity and keeps you Safe.
To conclude: We find that new advertisement campaign of Bisleri is eye catching. This is what
the company should do. And also the company should make the message clearer to the customers
that it has the patent right over the breakaway seal. In the survey we found that the consumers
are aware of the breakaway seal but are not aware that the company has the patent right.

Apart from a high dose of investments on expanding bottling capacities and an ad budget thats
risen six-fold over last year, if Bisleri wants to penetrate every possible segment of the market, it
can do that by introducing more pack sizes and establishing the brand strongly with trendy new
packaging.
Apart from creating consumer pull with campaign, the company, to increase its sales would have
to do the sales push as well. For that it would have to give the retailers and other stockiest high
trade margins and incentives for keeping the product. This is very important in case of this
product because consumers would take up what is available to them at ease and whatever retailer
is giving.

ADVERTISING CAMPAIGN OF BISLERI

Every brand needs a good advertising campaign to establish itself in the market. So it becomes
very imperative to look at various ad campaigns that Bisleri undertook to build itself as a brand.
Bisleri started its game plan with the punch line of Pure and Safe and used the same catch-line
for advertising. But with the advent of many new players, all claiming the purity, it became very
imperative for Bisleri to differentiate its product so as to stand out in the market. Bisleri found
the answer in sealed cap bottles. It claimed 100% purity. While the bottles of the other brands,
it claimed, could be refilled with ordinary, or even germinated water, Bisleris seal capped
bottles ensured the consumer of purity of water and single-used ness of the bottles. The ad
showed a milk-man and a child showering their buffaloes and filling the so-called mineral
water bottles with the same water and packing them with the simple polythene seal and the
consumer not knowing about the purity of the water he is drinking. Next clip shows the Bisleri
bottles being sealed with plastic caps and ensuring the purity of water. The ad did work for
Bisleri and it got its much needed product differentiation.
In 2000, some giant brands like Pepsi and coca-cola entered the mineral water industry with a
big bang. Bisleri now had a big threat of maintaining its market cap. While Coca-cola
introducing its brand Kinley as a health care product, Pepsi projected Aquafina as something
as pure as Your own body. Pepsi targeted the young generation and introduced Aquafina as a
fancy product to carry.
The ad campaign of Aquafina emphasized as 70% of your body is water and thus give your
body the purest water. The ad showed young vibrant models and created the atmosphere of
youthfulness. Water, Pepsi claimed, was no longer a simple beverage, but was something highly
fashionable. They complimented it by giving their bottles an attractive look. This soon caught the
eye of the consumer. All these factors made Pepsi the biggest upcoming competitor of Bisleri
(whereas Kinley lagged behind the race, showing a doctor advising a family to take Kinley for
pure water not a very attractive ad campaign).
Bisleri, to counter-attack the new Feel-Young fever had to even bolder steps. They first
changed their base line from Pure and Safe to Play Safe. They tried a brand new ad campaign
to catch the fancy of consumer. The new ad showed a young romantic couple on a marooned
island, when the girl seductively attracts the guy and he follows her in trance. The moment he
gets hold of her, she whispers something in his ears. The next few shots show the guy looking for
something in frenzycan not find it.rushes towards the chemists shop.buys something
(keeping the audience in suspenseor rather implicitly pointing for ). The girl opens it
and.POOF.takes out a bottle of Bisleri and quenches her thirst. Caption: Play Safe. This
campaign was to catch the attention of youth and a new Indian society which is supposed to be
not-so-prudish. Thus Bisleri has taken a very bold step. The T.V. ads have been complimented
by print ads also. The company has to focus on the marketing management of the product. In
light of the challenge in front of the company and its current strengths and position, we have
incorporated the marketing mix to counter the marketing strategies of the competitors by
developing its own marketing.


AQUAFINA ADVERTISEMENTS AND BISLERI

A drop-dead gorgeous body flexes its muscles on the screen. This starkly arresting black and
white image is then splashed with water. A voice-over informs you that 70 per cent of your body
is water. Why not give it the purest. Aquafina Bottled water from Pepsi.

This kind of advertisement campaign used by the competitors is giving the company a tough
time. The competitor, Pepsi, is utilizing the brand image built by it and is again targeting the
Generation X maintaining the company image. Its an unusual ad for this category. Till now,
most marketers have focused on educating the consumer on how bottled water is a safer option,
with the lead of course, taken by the popular national brand Bisleri.

But Pepsi chose to junk this approach and it could well afford to. Bisleri, after all, had already
done most of the hard work needed to build the bottled water category. What Pepsi needed was
to establish its brand in this crowded, fragmented market. Our task was made easier because was
made easier because Bisleri had concentrated on educating the consumer, instead of building its
own brand values," says Rohit Ohri, vice president and client services director, Hindustan
Thompson Associates Limited (HTA). We wanted the imagery to posit~on Aquafina as a
youthful, premium and fun brand," says Vibha Rishi, executive director, Pepsi. The idea, she
says, was not to objectify bodies so that one could drool over them. "Instead, we are talking
about your body and the need for each one to take care of his or her body." The ad copy, which
spoke of the water content in our bodies, was actually trying to establish how important water
was to our well- being and how we need to continuously replenish it.

While the thinking was clear that the imagery had to be built in and around purity, HTA did toy
with a couple of other ideas and situations. Initially, the idea was to focus more strongly on the
fun aspect and create a story line complete with a smart idea and a twist at the end. "But we gave
it up because we felt that the story might take the mind away from the purity aspect that was a
must to highlight," says Ohri.

So HTA adopted a minimalist approach and created a film with little clutter and no props, which
tried to capture the emotion of "feeling good about yourself'. While the film and the imagery are
completely the work of HT A, the strategic thinking comes from the Mother Company in the US.

Aquafina, in fact, is the largest-selling bottled water brand in the US with a 12 per cent market
share, and India is the first country outside of the US where Aquafina is being bottled. Even in
the US, the ad talks of the percentage of water in our bodies, but the handling is a little more
serious. For example, the film will show an emotional moment where someone starts crying, and
then you will hear the voice-over, 85 Per cent of xour eye are wa4ep. "There is no internal law
that forces us to follow the international positioning. But seeing the quality of thinking that has
gone into this, we decided to stay with this positioning, though the statements here are quite
different," explains Rishi.

Aquafina, like all offeFings that come from the Pepsi stable, also imbibes the core values of the
mother brand. It addresses the Pepsi-user base, largely the youth, and like Pepsi ,it is also being
positioned as a hip brand. But Aquafina is a lot that Pepsi is not. It is a little bit older, mature and
affluent, and not as mass based as Pepsi.

Pepsi's role in the communication is that it is the source of credibility for the product and, of
course, establishes the youthfulness of the brand. But Aquafina is a brand in its own right and
with each piece of communication, its personality will emerge," feels Ohri. But while Aquafina
is being given a distinct identity, it is also being targeted at the Pepsi consumer and is addressing
their need for safe and reliable drinking water. Will this not cannibalize Pepsi sales? "Water does
eat into the cola market," agrees Rishi, "but we can't build a business for Pepsi based on people's
lack of access to safe drinking water.

How can any business be built on deprivation?" Both will have to co-exist and carve a market
out for themselves, And~ while Pepsi targets the 18-25 year olds, Aquafina also includes the 30-
somethings together with the college crowd. Like Pepsi, Aquafina too is looking to command a
premium without being unaffordable.

It is being positioned as a premium product, not via pricing, but in imagery and packaging.
Priced at Rs. 10 in Delhi for a 750ml. bottle, it is priced marginally higher than the competition
that gives you one liter for Rs. 10. The swirl shaped PET bottle resembles the Pepsi family and is
sturdier and more hip than most others in the category that take their design cues, it seems, from
the one liter refined oil bottles in the market. The decision to break the norm and come up with a
750 ml pack size was more driven by the fact that water is fundamentally consumed on the go
and the 750 ml size is easy to carry around. "It is ideal for an half-an-hour in the sun, one liter
gets too bulky," says Rishi. Pepsi's future plans at the moment don't include commg up with size
variants. They have also ruled out the possibility of catering to the bulk market, which actually
constitutes 30 per cent of the total bottled water market that stands at 70 million liters annually,
and is growing anywhere between 30 and 50 per cent.

Pepsi, obviously, is looking for a big slice of this burgeoning market, but as Subroto
Chattopadhyay, executive vice president, marketing, Pepsi, says, "We have a building blocks
approach, first we have to build the brand, and then the volumes.

Bisleri is tackling the situation by building the brand on the purity plank. Akin to brand building
in soft drinks, an aggressive print-and-TV campaign is being backed by hoarding, point-of-sale
material, and every interface with the consumer is being used as an opportunity to reinforce the
message. For instance, all the vehicles used for supply have been painted in bright blue, bear the
Bisleri logo and sport catchy baselines like . "Play Safe".

Bisleri with added Minerals:

Bisleri Mineral Water contains minerals such as magnesium sulphate and potassium bicarbonate
which are essential minerals for healthy living. They not only maintain the pH balance of the
body but also help in keeping you fit and energetic at all times.

Bisleri Mountain Water:

Bisleri Natural Mountain emanates from a natural spring, located in Uttaranchal and Himachal
nestled in the vast Shivalik Mountain ranges. Lauded as today's 'fountain of youth', Bisleri
Natural Mountain Water resonates with the energy and vibrancy capable of taking you back to
nature. Bisleri Natural Water is bottled in its two plants in Uttaranchal and Himachal Pradesh
and is available in six different pack sizes of 250ml, 500ml, 1 litre, 1.5 litre, 2 litre and 5 litres.









PACKAGING
AND
DISTRIBUTION

PACKAGING
Variety is spices of life. Today for any business organization to be successful it has to provide its
customer with the differentiated product that is a value buy for them. In order to cater to yhe
changing needs of the customer the business has to continuously come out with the variants of
the products so that it can target the maximum segments.
Today Aqua Minerals offers a variety of packaging options: 1 lit, 2 lit, 5 lit, 20 lit. The 5 liters
bottles account for 35 % of sales showing a growing health concern among the Indian society. 1
liter bottles account for 30% of the share .
The 2 liters bottle introduced to slowly and steadily replace the conventional 1 liter bottle. The 5
liters packs, launched in Dec 1999 in Goa, now available everywhere.

DISTRIBUTION
Its obvious that availability holds the key to the market .For any product to be successful the
distribution system has to be really good. Large tracts of the country have not been explored by
the national brands, which explains the proliferation of smaller brands.
Bisleris strategy is to build a direct distribution system at an all India level that means serious
investment In company owned trucks and carts, this would make it the largest fleet owner in the
country. Bisleri has around 80,000 retail outlets in the country with about 12,000 each in the
Delhi and Mumbai. It is intended to be increased this no. to 10,00,000 in order to expand brands
reach.
The company will invest approximately Rs.200 cr. to procure 2000 trucks and hire same no. of
sales people . the company plans to have its own distribution network in places where it has its
own plant
DISTRIBUTION NETWORK:
The small-scale players built their sales by piggybacking on the generic category built up by
Bisleri. Its a battle that Bisleri can win by sheer distribution muscle. One of the reasons why
Bisleri is running strong in this industry is its strong distribution network built over the years
since its inception. Further, Bisleri plans to increase its distribution network over the southern
and eastern region, where it is behind popular brands like sTeam in Tamil Nadu and in Andhra
Pradesh.








MARKETING MIX

MARKETING MIX
The set of controllable tactical tools- product, price, promotion, and place (4 Ps), that the firm
blends to produce the response it wants, in the target markets.
The 4Ps
PRODUCT
The main product of the company is the mineral water by the name of Bisleri Mineral water.
Other than mineral water the company has also the soda water under its brand name called the
Bisleri Soda Water. The concept of bottled mineral water was introduced in India, first by
Bisleri, and that is the reason, it has become a generic name for the mineral water. Bisleri has
become a perfect synonym of the mineral water for the Indian consumers.
The main challenge facing the company or any other player in this mineral water industry is that
there is no scope of invention and innovation in the product, which can be added as the
additional benefits of the product. It is just water after all. This is what the Indian customers
think of the bottled water. If we are talking about a product like television we can think that the
innovations could provide extra benefits derived from the product. For example other than its
core usage the product can provide for Internet facilities using conversion.

PLACE
Place stands for the company activities that make the product available to the target customers.
To make the product available to the target consumers a good distribution network has to be
there to support the good quality of the product. Here in the case of the mineral water industry
the distribution network is the important factor in being competitive and the catch lies in making
water available to maximum number of places in the country.

PRICES FOR FOLLOWING PACKAGING VARIANTS


(AN ECONOMIC FACTOR AFFECTING THE BUYERS BEHAVIOR)

Price is the sum of values that consumer exchange for the benefits of having or using the product
or service. Price is the only element in the marketing mix that produces revenue. All other
elements represent costs.
In India, where the majority of the population comprise of the middle-income group and lower
income groups it is not hard to understand that pricing is one of the most important factor in the
buying decisions.
Bisleri has met the expectations of the consumers in terms of pricing the product and also
making the product available in variations of litres, making Bisleri both convenient and
affordable. The company is following a very aggressive pricing. Its product is available at a very
reasonable price.
1.2 Ltrs Rs. 10/-
2 Ltrs Rs. 20/-
5 Ltrs Rs. 40/-
20Ltrs Rs. 120/-

PROMOTION
Modern marketing calls for more than just developing a good product, pricing it attractively, and
making it available to the target customers, companies must also communicate with their
customers, and what they communicate should not be left to chance.
A Companys total marketing communications program- called its Promotion Mix consists of
specific blend of advertising, personal selling, sales promotion, and public relations tools that the
company uses to pursue its advertising and marketing objectives.




















































COMPETITION
IN
MARKET


COMPETITION
The mineral water market is set to explode and hit the Rs.2,000-crore mark in the next couple of
years. This is drawing the big guns attention. First Britannia launched Evian. And recently, soft
drinks giant Pepsi entered the fray with Aquafina. Now, Nestle too is reportedly planning a
foray. Meanwhile, Parle Agros Bailey has been growing steadily. Small local players too are
breathing down Bisleris neck riding on better trade margins and intensive distribution (in their
respective areas of operation).
The competition facing Bisleri can be categorized into a few brand names like
Parle Bailey
Pepsi Aquafina
Coca Cola Kinley

With Parles Bailey being the main competitor and second in market share in the organized
market, Bisleri faces tremendous competition from the unorganized sector.







AQUAFINA
The advantage for Aquafina is that though there are over 300 labels of bottled water in the Indian
market, few can be called brands. It is necessary to remember that every product with a name is
not a brand; even Bisleri has become generic to this category.
It does not have any emotional values attached to it. So there was no difficulty for Pepsi in
creating space in such a market, which is completely different from the soft drinks market, where
it will be very difficult for any new player to find a slot. So the creative team at HTA virtually
had an empty canvas to work on. And it came up with a campaign that did have people talking.
First, a series of teasers, followed by a film that showed healthy bodies and youthful people and,
of course, lots of water.
Although Aquafina is only available in a 750 ml pet bottle, the pricing, at Rs.10, is competitive.
And it is safe. In addition to the tamper proof seal, there is a reliable method of checking whether
the bottle has been refilled. The date of manufacturing has been written on the cap as well as on
the bottle. Thus a person who is refilling it would have to find a matching cap and bottle, the
probability of which is very low.




COCA COLA- KINLEY
Coca-Cola joined the race by announcing the imminent launch of its own brand of water and, in
the process, putting to rest rumors of its so-called takeover of Bisleri. Kinley is targeting
institutions.
Parle Agros- Bailley
Bailley the brand that is owned by Ramesh Chauhans brother Prakash Chauhan is very popular
in the southern part of India. Southern part of India accounts for 20% of the sale of the whole
water market industry. Bisleri would have a tough competition from Bailley since the company
plans to spread its presence in that part of the country. Another thing that makes the competition
difficult for the company is the price at which its competitor is offering the product. Like Bisleri
it also gives the 1 lt. For Rs.10. The only strength point of the company, which it can capitalize,
is its generic name. And also the company would have to enter that market with a strong
distribution base. We know the fact that Bailley has grown at a rapid pace using the route of
franchising, which Bisleri has not adopted as yet. This is another point, which the company
would have to take care of to face the competition.





PRODUCT PROFILE
Its a compliment being generic to the category, but its not very good when consumers think
any mineral water brand is Bisleri.Bisleri, a product established in India by Ramesh Chauhan,
Chairman of Parle Aqua Minerals has become a generic brand. Bisleri was the first marketed
bottled water in a totally virgin market. The brand has become synonymous with mineral water;
consumers accept any brand offered by the retailer when they ask for Bisleri.
So far Ramesh Chauhans Bisleri enjoys the largest market share of 56% in the Rs1100 crores
mineral water markets and is growing at the rate of 180% per annum. Annual sales of Bisleri
have touched Rs400 crores. In seventies, 'Bisleri' was the only mineral water, which had national
presence, and the sale was to the tune of approximately one hundred thousand cases valued at
about Rs.60 lacs.

MANUFACTURING
A quick look at Bisleri's manufacturing reach indicates that it is represented across the country
North accounts for 35% of sales for the industry, West accounts for 30%, South 20% and the
East 15%.
In order to be available in untapped areas Bisleri has setup 16 plants located all over the country
- three-fourths of which are company owned. The balance is run by franchisees. Bisleri has 5
plants in the North, 5 in the West- two of which were setup in the last year at Ahmedabad and
Surat, 4 in the South and 2 in the East. The company has bottling units located in Chennai,
Bangalore, Goa, Calcutta, Mumbai, Delhi, Jaipur, Uttar Pradesh, Punjab, Indore and Nepal. The
new plants are being set up in states like Kerala, Orissa, Bihar and North Eastern States, which
hitherto have been unexplored by the company.
It is also changing its production strategy and shifting to a 10-hr production schedule with
sudden increase in demand planned to be met by additional production.
Bisleri has planned to expand its operations by investing Rs.60 crores in the upgradation of
facilities. The 120-bottles per minute (BPM) capacity of the 16 units across the country will be
increased to 240 BPM.
Conscious of the environmental implications of its PET bottles, the company is to set up
recycling plants at Delhi and Chennai, each with an outlay of Rs.50m. These will process 500 kg
of PET per hour. The processed material will be an input for polyester yarn manufacturers. In
centers other than Delhi and Chennai, the company will set up crushing units to crush the used
PET bottles.
The company's expansion plans will see its water bottling capacity go up from the present 400
million liters to 500 million liters. Parle Bisleri Limited (PBL) is planning to invest Rs 200
crores to increase its bottling capacity and double its turnover. The expansion will also increase
the number of company's bottling plants from 16 at present, to 25. The company will set up all
the new plants as green field plants. It doesnt have any intentions to acquire any existing plants.




PURE BOTTLED DRINKING-WATER
Is Dangerous

The Safety of Bottled Drinking-water

Because of the large number of possible hazards in drinking-water, the development of standards
for drinking-water requires significant resources and expertise, which many countries are unable
to afford. Fortunately, guidance is available at the international level.

The World Health Organization (WHO) publishes Guidelines for Drinking-water Quality which
many countries use as the basis to establish their own national standards.
International Standards for Bottled Drinkingwater
The intergovernmental body for the development of internationally recognized standards for
food is the Codex Alimentarius Commission (CAC). WHO, one of the co-sponsors of the CAC,
has advocated the use of the Guidelines for Drinking-water Quality as the basis for derivation of
standards for all bottled waters.
CSE Report on pesticide residues in bottled water

The Centre for Science and Environment, a non-governmental organization based in New Delhi,
has set up the Pollution Monitoring Laboratory to monitor environmental pollution. Its main aim
is to undertake scientific studies to generate public awareness about food, water and air
contamination.

The bottled water market share of major brands is Bisleri (51%), Bailley (17%), Yes (11%)
followed by Kinley (10%), Aquafina (4%).

Drinking water filled in hermetically sealed containers of various compositions, form, and
capacities that is suitable for direct consumption without further treatment



FACTS

Bottled drinking water samples of some top brands Bisleri (Parle Bisleri Pvt. Ltd.), Bailley
(Parle Agro Pvt. Ltd.), Aquafina (Pepsico India Holding Pvt. Ltd.), Kinley (Hindustan Coca Cola
Beverage Pvt.
Ltd.) and of other less popular brands like Best, Royal Aqua, Seagull etc., which were being sold
and manufactured in Mumbai and nearby areas like Pune and Daman, were purchased randomly.
All the samples were purchased from retail outlets in the market and from railway station and
were checked for proper seal, date of manufacture and batch number.

Even the top brands, which claim to use treatment methods like purification filtration, activated
carbon filtration, demineralization and reverse osmosis were found to contain residues of
pesticides. It might be due to the reason that the manufacturers may be by-passing the raw water
after partial treatment and remixing it with the fully treated stream so as to cut down the cost of
treatment. On the basis of the results different brands can be rated in terms of total organ chlorine
and organ phosphorus pesticides from least to most contaminated as-

Aquafina Macblue
Bailley Kinley
Seagull Sheetal
Bisleri Brilliant
Bally Apurva












OBJECTIVE


OBJECTIVE

TO Study the marketing Strategies of Bisleri in current Scenario.

To Study the brand positioning of Bisleri.

To assess the brand awareness of the Bisleri in the Mineral Water Segment.

To find out the preference level of respondents regarding Bisleri Brand of Bottle.
























RESEARCH METHODOLOGY


Definition of Research:
The word research is derived from the Latin word meaning to know. It is a systematic and a
replicable process which identifies and defines problems, within specified boundaries. It employs
well designed method to collect the data and analyses the results. It disseminates the findings to
contribute to generalize able knowledge.
The five characteristics of research are:
systematic problem solving which identifies variables and tests relationships between them
logical, so procedures can be duplicated or understood by others
empirical, so decisions are based on data collected
reductive, so it investigates a small sample which can be generalized to a larger population
replicable, so others may test the findings by repeating it














Research Methodology:-

The research conducted by Exploratory Research this type of research is Qualitative and
Quantitative.
Qualitative refers to the characters of the data or process by which the data are gathered.
The research process consists of a series of closely related activities. Why a research study has
been undertaken. Why a research study has been undertaken, how the research problem has been
defined, in what way and why the hypothesis has been formulated, what data has been collected
and what particular method has been adopted and a host of similar other question are usually
answered when we talk of research methodology concerning a research problem or study.

Sampling:-

The data was to be collected only from the Consumers and Retailers. A questionnaire was
prepared and interviewing with Retailers and Consumers.
A decision has to be taken concerning a sample unit before selecting the number of samples. It
may be geographical as well as individual.

Size of Sample:-
This refers the number of items (Outlets) to be selected from the finite universe to constitute a
sample size. The survey was conducted of 50 outlets in Aligarh.




RESEARCH DESIGN

MEANING OF RESEARCH DESIGN
The formidable problem that follows the task of defining the research problem is the preparation
of the design of the research project, popularly known as the research design. Decisions
regarding what, where, when, how much by what means concerning an inquiry or a research
study constitute a research design. A research design is the arrangement of conditions for
collection and analysis of data in manner that aims to combine relevance to the research purpose
with economy in procedure. In fact, the research design is the conceptual structure within which
research is conducted; it constitutes the blueprint for the collection, measurement and analysis of
data. As such the design includes on outline of what the researcher will do from writing the
hypothesis and its operational implications to the final analysis of data. More explicitly, the
design decisions happen to be in respect of :

What is the study about ?
Why is the study being made ?
Where will the study be carried out ?
What type of data is required ?
Where can the required data be found ?
What periods of time will the study include ?
What will be the sample design ?
What techniques of data collection will be used ?
How will the data analysed ?
In what style will the report be prepared ?












TOOLS AND INSTRUMENTS USED FOR THE STUDY

It is necessary for a researcher to define conceptual structure which research would be
conducted. The function of research design is to provide for the collection of relevant evidence
with minimal expenditure of efforts, time and money.

The means of obtaining the information is through :
a) Primary data like questionnaire and mock interview.
b) Secondary data like magzines, news paper and net etc.






PROCEDURE OF DATA COLLECTION

Data compilation is an intermediate stage between data collection and analysis. Data compilation
involves classification and summarization in order to make data amenable to analysis.

In dealing with any problem, once the sample has been selected the data must be collected from
the sample population. There are several ways of collecting appropriate data which differ
considerably in context of money cost, time and other resources. They can be broadly classified
in to two categories.

Two sources to collect data are namely:
1. Primary Source
2. Secondary Source


PRIMARY SOURCE OF COLLECTING DATA

The Primary Data that I collected were the first hand information which I received through
personal interviews with the consumers and through questionnaires. This data gave the most vital
information for making my analysis of the prevailing purchasing behavior of the consumers.

QUESTIONNAIRE TECHNIQUE

The method of collecting data mailing and personally distributing questionnaire to the
respondents is the most extensively employed technique in various economical surveys. This
method is quit popular, particularly in case of big inquiries. A typical questionnaire consists of a
number of questions arranged and printed in definite order on a form or a set of forms. The
questionnaire is given to the respondents who are expected to read and understand the questions
and write the response in the given space meant for the purpose in the questionnaire.
Mock interviews
Mock interviews are basically just to save the time of both the respondents and the researcher
and along with this, it is assumed as a best means for collecting data where respondents are not
so literate to answer to question tailored in the questionnaire.

SECONDARY SOURCE OF DATA COLLECTION

Secondary Data involved in my research were the information that I collected through the
various broachers and pamphlets of the company which were provided to me during the analysis.

RESEARCH DESIGN :
The research design which has been used in the project report is descriptive in nature.
SAMPLE DESIGN:
The sample design which has been use in this project report is simple random sampling.
SAMPLING UNIT :
A decision has to be taken concerning a sample unit before selecting the number of samples. It
may be geographical as well as individual. Here Aligarh region has been taken as a geographical
unit and retailers as an individual unit.
SIZE OF SAMPLE:
This refers the number of items (Outlets) to be selected from the finite universe to constitute a
sample size. The survey was conducted of 50.outlets.




















RESULT
AND
DISCUSSION








FINDINGS

The following findings are obtained and are based on primary data:-
1. Which brand of bottle water do you sale more?









2. The brand customer prefer more:









3. Why do you prefer to sell this particular Brand?


3. On what basis customer prefer to purchase?







4. Do you get any customer complaints for Bisleri?












5. Are your suggestions considered by Bisleri?




6. On what basis you motivate a customer to purchase a particular Brand?





















1. When a customer talk of mineral water which brand comes into his mind?








SWOT ANALYSIS
STRENGTHS
Old and famous brand name

Better packaging

Effective distribution network

Famous as pure & safe among consumer

Good product mix

Frequent quality checking

Better management

Give regular follow up to distributor

Indian image

Better sales force

Sponsoring various cultural program

Good intcentives to dealer





WEAKNESS
one liter packs which accounted for 50% of the companys turnover has come down to 30 %.
The two-liter packs, which have practically disappeared from the shelves, have come down from
20 % to 5 %. The growth has come from the 500 ml and the five-liter category, which account
for 15 per cent and 36 per cent of turnover respectively.
Earlier, Bisleri was selling at a premium of Rs.12 for the same size. But beginning last year, it
has been selling its one- liter bottles at Rs.15 each. Aqua Minerals attributes the Price slashing to
retailer margins being on the higher side earlier.
The competitive Rs.15 price tag has been working well for the brand.
In what could be a masterstroke, Aqua Minerals is testing out the possibility of mass marketing
20-litre Bisleri bottles for an MRP of Rs.40. That works out to Rs.2 a liter. If the logistics,
manufacturing and distribution do fall in place, it could change the face of the purified water
market for keeps.


OPPORTUNITIES
So far, bisleri has not used the franchising route very aggressively unlike Parle Agros Bailley
which has grown very fast using this route. He has around six franchisees in Mumbai, Delhi,
Chennai, Bangalore, Goa and Rajasthan. We shunned this route so far because in most areas
where we had no presence, it was imperative that we did it ourselves. Now for further expansion
we can afford to use the franchisee route.

THREATS
Bisleri will be taking the packs back and refilling them. But the packs cannot be sterilized since
the material used is PET and cannot withstand high temperature. So how can he ensure purity?

Strategy to counter threats and others?
We subject the bottles to chlorine washes, hot water washes and ozone washes before we refill
the bottles.
The company is betting on the home segment. The reason being that filters and water purifiers
also need to be cleaned periodically and still do not guarantee absolutely clean water. In order to
service this segment, the five liter packs are being pushed through the route of fat dealers
(wholesale dealers) who are retailers as well as stockiest and serve as supply points from where
customers can pick up the required quota. In future, consumers will be able to call the fat dealer
and place orders for home delivery of the five-liter pack. The company has so far appointed 180
such dealers. This is a high turnover, low-margin retailer who does not keep a store but serves a
similar purpose with other items such as rice or wheat.












CONCLUSION
Bisleri have developed 8 unique pack sizes to suit the need of every individual. It is also present
in 250ml cups, 250ml bottles, 500ml, 1L, 1.5L, 2L which are the non-returnable packs & 5L,
20L which are the returnable packs.

The soft target
Selling bottled water requires constantly expanding the market. The company should also target
the market for soft drinks. All the soft drinks addresses three issues: fun, thirst and refreshment
followed by status to some degree. The thirst and the status value of the mineral water are well
accepted. There is very little the mineral water brands can do to add the fun element around the
product. Again here, it becomes important for the company to have a good distribution network.
It should be understood that if the mineral water is easily available everywhere then it can be
said with confidence that it would be able to replace the soft drinks as thirst quencher. If we try
and look at the reasons that why consumers buy soft drinks as thirst quenchers: we would find
the answer as that either water is not available or if it is available then safety is not assured.
Therefore, backed by a good distribution network mineral water industry can grow at a rapid
rate.













RECOMMENDATIONS







RECOMMENDATIONS

Advertisement to build the brand image that will provide the required ground to establish the
authenticity to the product.
Display of hot and cold dispensers and bottles at places like hotels, clubs and airports where
upper class group visits, as they are the potential customers. Place like departmental stores,
petrol pumps and super bazaars can also be considered.
The company should organize camps at various part of the city also road show to bring about
the difference between mineral water and filter/purified water and to tell the people how mineral
water is more hygienic than filtered water/purified water.
To aware people the cost benefit analysis to the customer of how the mineral water would cost
less and benefit more, because people using purifier system cost too much.















LIMITATIONS

A small segment of the market has been covered for the research purpose, so the conclusion
cannot be generalized.

The data collected cannot be free from errors, since some of the respondents failed to give
correct information.

Study accuracy totally based upon the respondents response.

Stipulated short span of time for doing research.








BIBLIOGRAPHY







BIBLIOGRAPHY

Marketing Management:-
Philip Kotler
Annual Report:-
Bisleri 2007
Business Magazines
India Today Annual Addition 2008
Business Today,
Business World August 2008
Websites
www.bisleri.com
www.discovery.com
www.google.com







ANNEXURE




QUESTIONNAIRE

1. Which brand of water bottle you sale?
a. Kingfisher.
b. Kinley.
c. Aquafina.
d. Bisleri.
e. Others.

2. The brand customer prefer more:
a. Kingfisher.
b. Kinley.
c. Aquafina.
d. Bisleri.
e. Others.



3. Why do you prefer to sell this particular brand?
a. Availability.
b. Cust. Demand.
c. Quality.
d. Profit Margin.

4. On what basis customer prefer to purchase mineral water?
a. Brand.
b. Quality.
c. Price.
d. Availabilty.

5. Do you get any customer complaints for Bisleri?
a. yes
b. no.

6. Are your suggestions considered by the company?
a. Yes
b. No.

7. On what basis you motivate a customer to purchase a particular brand?
a. Quality.
b. Price.
c. Brand
d. Availabitliy.

8. When a customer talk of mineral water, which brand comes into his mind?
a. Kingfisher.
b. Kinley.
c. Aquafina.
d. Bisleri.
e. Others.
Posted by muqeem khan at 9:12 PM
4 comments:
1.
GSApril 9, 2011 at 3:50 PM
Hi Muqeem.

Quite a well done report. Appreciate It.

However, did you leave out spurious / fakes out of your report intentionally ?

I am working in this direction - would be great if you could get in touch with me @
gauravosharma@hotmail.com

C ya...

GS
Reply
2.
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3.
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4.
Jibrail KhanMay 24, 2014 at 6:00 AM
It is very helpful for my project. Thanks alot
Reply
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