G4S Standard Operating Procedures for

FMC Contract
2014

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I. INTRODUCTION: The following Standard Operating Procedures (SOP) are to
be used as a guideline and may not cover every situation that may arise during
the course of your assigned duties. It is mandatory for every G4S employee
assigned to the Federal Medical Center (FMC) contract to be knowledgeable and
compliant with the guidelines set forth in this SOP. Should you find yourself in a
situation not specifically covered in this SOP or you experience a conflict
regarding these guidelines, do not hesitate to contact the Duty Site Supervisor
(DSS) for guidance and/or clarification. This SOP is sensitive and will not be
viewed by inmates or any non-company contract employee. Once you have
been issued a copy of this SOP, you must maintain proper controls to ensure it is
not accessible to any unauthorized persons.

II. COMMUNICATION: Communication is an integral part of your daily duties that
must be maintained and accomplished to the best of your ability. You are
required to possess a cell phone, preferably with texting capability, as scheduling
is often accomplished via text and is the primary means of documenting
assignment notifications, cancellations, and pertinent information related to your
assignment. These text communications are considered an official reference
document to allow the DSS to provide detailed written accounts of the work day
in their daily log. It is imperative that all text communications remain professional
and related to the tasks of the FMC operation.

Site Supervisors are designated to communicate and coordinate medical trips
and hospital admissions with the Medical Trips Office and the Operations
Lieutenants. G4S officers are not authorized to inquire about emergency and/or
scheduled trip information from FMC staff for any reason. Contact with FMC
Control will be limited to making watch calls, reporting inmate movements and
requesting pick-ups. Communication with the Operations Lieutenant will be
limited to requesting restraints alterations and reporting emergency situations.
Verbal communications must be guarded and the content of your conversation
speaks volumes of your professionalism, personal life, and the company you
work for. Keep your conversations with and around inmates to a professional
level only and avoid discussing any topic that may portray coworkers, the client
or the hospital in a negative light. Discussing personal information such as
family, life crisis, places you frequent is not appropriate. Laxness of conversation
in the presence of an inmate can create unintended consequences.
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FMC Contract
2014

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III. ASSIGNMENTS: You are responsible for informing the DSS of your availability
for each work week. Ordinarily, the DSS will assign work the day prior to the
assignment as it relates to that days work load, i.e., medical trips and hospital
assignments. Ordinarily, the DSS will contact you with your work assignment
within a reasonable time frame during the course of the day. If you have not been
contacted about an assignment by 8:00pm, it is incumbent of you to follow up
with the DSS for clarification of assignment or off duty status. There are no fixed
posts, assignments, or minimum guaranteed hours for this contract, however,
your shift preferences will be considered based on seniority and availability to
fulfill the need of the client. Ordinarily, Site Supervisors follow seniority as a
basis to assign work, however, they are authorized to use professional discretion
and have the final authority to assign work that best fits the need of the client,
experience level and shift availability. Ordinarily, you will have a minimum of
seven hours off duty time in between commencing a new tour of duty and a
continuous tour of duty will not exceed sixteen hours. Switching and/or adjusting
of shifts and/or assignments without prior authorization of the DSS are prohibited.

Employees are expected to report to work in a timely fashion and are required to
remain on their assignment until properly relieved. If no relief is scheduled or late,
you will remain on duty until you have been properly relieved.

When assigned to a medical trip, report no later than the designated show up
time. Text the DSS and advise them of your arrival time at the designated pick up
location. If you are assigned to a hospital assignment, report no later than the
designated shift beginning time, but early enough to conduct a shift change with
the previous shifts officer to exchange pertinent information, check equipment
and/or restraints and contact the FMC control center and advise them of your
presence on post.

Lunch: You do not have a scheduled lunch break and are expected to bring a
lunch with you to work. Situations may arise where you find yourself in between
assignments during a recycled medical trip, meeting an emergency or converting
from a medical trip to an admission. It is appropriate if time allows getting
something to eat enroute to your next destination after acquiring permission from
the DSS. You are not authorized to leave the work site to get something to eat.

IV. APPEARANCE: As a professional representative of G4S and our client from
FMC, you are responsible for reporting for duty in the approved corporate
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FMC Contract
2014

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uniform. Uniforms should be neat, clean and properly worn at all times. Under
garments such as undershirts should be white or black and socks worn with
approved black shoes/boots should be black. Officers who choose to wear a ball
cap must wear the corporate issued ball cap with the G4S logo only. No other
type of hat or ball cap will be authorized with the uniform. Cold weather apparel,
backpacks and brief cases should be complementary to the uniform and shall not
display any identifying logo referring to the Federal Bureau of Prisons, military
insignia or any other governmental or law enforcement entity other than the G4S
logo.
Identification: G4S employees shall have in their possession a corporate
issued photo identification card and should wear it visibly on a lanyard around the
neck or clipped to the left breast pocket of the uniform shirt.

V. ATTENTIVENESS: It is of the utmost importance that G4S employees remain
at the highest level of job attentiveness possible. Your primary responsibility to
the client is to provide direct and constant visual coverage of the inmates
submitted to our care and supervision. You are to always remain alert as it
relates to all aspects of the inmates safety, security, and confidentiality. You are
not authorized to engage in any distracting activity that may detract from the
primary responsibility of providing direct oversight of the inmate. You are not
authorized to bring with you to work or view a pre-recorded video tape while on
duty. Additionally, you will not watch any premium channels on the television
which will incur expense.

Whether you are escorting an inmate on a medical trip within the assigned
medical facility or supervising an inmate who has been admitted to a specific
room or location within the medical facility, you must be vigilant and aware of
your surroundings throughout the entire escort/supervision process. You are
responsible for your actions as well as the inmates actions while interacting with
the medical and civilian community. Inmates are not authorized to interact with
the community other than medical staff. As a G4S representative, your actions
and/or words must never bring embarrassment to the company, the client, or the
medical facility in which you are assigned.

You are in control of the entry point into the room and/or location and should be
attentive to all who enter regardless of their status. Anytime someone enters your
area of responsibility, stop what you are doing, focus on the person(s) in question
(preferably standing up) and pay attention to the entire interaction to ensure the
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FMC Contract
2014

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inmate remains safe, secure and does not gain access or pass off anything
considered contraband by the client. You are required to become familiar with the
attending medical staff. Anyone who enters the room who cannot be identified
will be challenged by requesting to see their identification. Report any incident
involving an unauthorized attempt to make contact with the inmate to the FMC
Operations Lieutenant immediately.

Always position yourself tactically within the hospital room, exam room, waiting
room and other areas in which an inmate may receive treatment or may be
waiting for FMC Transport pickup. Each hospital room, exam/procedure room
and waiting areas are different and the use of tactical common sense must be
used at all times to provide a safe and secure environment for you, the inmate
and the community at large. Do not put yourself into a position of weakness
which could prevent your ability to maintain control of the inmate and keep
everyone involved safe.

VI. ESCORTING PROCEDURES: From the time you take custody of an inmate
from FMC until you return custody back to FMC, you will maintain physical
control of the inmate when escorting them. Physical control means you will
either maintain a firm grip of the martin (waist) chain in the middle of the back or
a firm grip of the inmates bicep. Both of these control grips provide control of
movement as well as assist you in preventing/softening an injury during a fall.
You are in control of the escort and you shall always maintain one of these two
grips on the inmate. If the situation allows, you are encouraged to place the
inmate in a hospital wheelchair. This offers a safer method of transporting an
inmate throughout the hospital and reduces the inmates ability to control the
escort and prevent injuries related to falls.

VII. RESTRAINTS: The type of restraints designated by the FMC Captain is based
on the security and custody needs of the institution. The escorted trips
authorization specifically outlines the restraints to be worn by the inmate and will
not be altered without the approval of the Captain or the Operations Lieutenant.
Any restraints that are broken or non-operational will be reported to the
Operations Lieutenant immediately so that replacements can be delivered as
soon as possible. Restraint keys provided by FMC in the hospital kits as well as
personal restraint keys must be controlled at all times. If you should lose any
restraint key, you must notify the DSS immediately. Do not allow restraints keys
to be accessible to inmates at any time.

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FMC Contract
2014

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Medical Trips: When accepting an IN Custody inmate from the FMC Transport
team, you are required to review the Escorted Trip Authorization to ensure you
have the correct inmate by comparing the photo against the inmate, insuring the
name and registration number are correct, the correct custody needs are dictated
and the proper restraints are applied as directed and are double locked before
you sign for the inmate. The restraints will remain on the inmate as directed until
such time it is determined that a medical procedure requires removal and/or
adjustment to accomplish the medical procedure. Prior to adjusting or removing
restraints, the escorting officer will contact the Operations Lieutenant and outline
the need for any deviation of restraints. Once approved, the escorting officer will
comply and provide close supervision of the inmate until the procedure is
completed and restraints will be reapplied as directed. The Operations Lieutenant
will be contacted and advised the inmates restraints have been reapplied.

Inmates designated as OUT or COMMUNITY Custody may be transported
without restraints, however, you will receive a set of hand restraints in the event a
situation might arise requiring you to increase control of the inmate.

Admissions: When assigned to a hospital trip, you are issued a hospital kit
which contains a full set of restraints, flex cuffs, post orders, log book, restraint
key and plastic restraint nippers (cutters). At the beginning of each shift and
before being relieved you are required to conduct an inventory of the hospital kit.
Any item(s) that are discovered missing will be reported to the Operations
Lieutenant, the DSS and noted in the logbook. An inmate who has been
admitted to the hospital will require restraints be applied during the duration of
the stay in the following manner. The set of full restraints provided will be applied
by looping the martin chain through an eyelet located at the foot of the bed
frame, leg irons are secured to the inmate and then the martin chain and leg
irons are connected with the hand restraints. The restraints will be double
locked and will remain in place through the duration of the admission period.
Depending on the medical condition of the inmate, flex cuffs may be applied to
the ankles of the inmate and used to secure the leg irons causing less irritation.
When it becomes necessary for the inmate to use the restroom, shower, or
perform some types of physical therapy, it will be necessary to remove the hand
restraints from the leg irons to allow the inmate limited movement with the use of
leg restraints. The leg irons will remain on the inmate and if a situation should
arise requiring their removal, the Operations Lieutenant will be contacted
immediately to obtain authorization and advised when restraints are reapplied.
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FMC Contract
2014

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Inmates designated as OUT or COMMUNITY Custody usually will not be
restrained to the bed while admitted to the hospital, except in the following
situation. Since only one staff member provides supervision of these type
inmates, it may be necessary to apply restraints in the same manner as an IN
Custody inmate to allow you to use the restroom. The restraints should be
secured to the bed in the same fashion upon the inmates initial admission to the
room. This will allow the officer to quickly secure the inmate and use the nearest
restroom on the same floor significantly reducing the time out of the room and the
inmate will be secured. If it becomes necessary to go to the restroom outside the
room, you will ensure the room telephone, log book, equipment bag and your
personal items are not accessible to the inmate during your absence.

Life Threatening Emergencies: In the event of a temporary life threatening
medical emergency, where the restraints prevent lifesaving procedures or
treatments, they may be temporarily removed and the Operations Lieutenant
notified as soon as possible without jeopardizing the requirement for constant
visual observation.

VIII. DISCHARGING INMATE: When it has been decided by the inmates attending
physician to discharge the inmate back to the FMC, you will be notified by the
attending nurse of the impending discharge. Contact the DSS and provide
information regarding the discharge to assist in scheduling of staff. Immediately
upon receiving the discharge paperwork, contact the Operations Lieutenant and
request a pick-up of the inmate. When the BOP Transport Team arrives to take
custody of the inmate, they will prepare the inmate for transport by having the
inmate get dressed in their institution clothing and apply required restraints prior
to departure. Ensure the hospital kit is inventoried in the presence of the BOP.
Once the inmate has been discharged and picked up, notify the DSS in the event
there are other assignment that requires coverage.

IX. WATCH CALLS: Watch calls will be made to the FMC Control Center for both
hospital and medical trip assignments. When assigned to an inmate admission,
watch calls will be made at 0000 (shift change), 0200, 0400, 0600, 0800 (shift
change), 1000, 1200, 1400, 1600 (shift change), 1800, 2000, and 2200. When
assigned to a medical trip, you are required to make watch calls every two hours
using the aforementioned schedule. You must be cognizant of where your
appointment is as some locations do not afford cell phone capabilities. Should
you know prior to entering one of these locations that cell phone signals are non-
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FMC Contract
2014

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existent, contact FMC Control ahead of time and advise them of this fact and
again when you depart the area.

X. VISITS: If the inmate is authorized to have visitors, the FMC will provide an
approved visitors list in advance. You will be responsible for screening and
searching visitors (i.e., searching purses, using hand held metal detector for
contraband). There will be no physical search of visitors. You will be required to
have each visitor over the age of 16 years of age to completely fill out the form
BP-224 Notification to Visitor. Prior to any visit, you will receive instructions and
clarification of the process. The inmate will never be left alone with a visitor for
any reason. All visitors must present a valid photo identification card prior to
being permitted to visit the inmate. Visitors will adhere to hospital visiting hours.

In the event that an inmate receives an unannounced visitor, i.e., family, civilian
chaplaincy services, musical therapists, etc. at the hospital, secure the area and
contact the Operations Lieutenant immediately for guidance.

XI. TELEPHONE CALLS: You are not authorized to approve and/or provide the
inmate a telephone call for any reason. The inmates Unit Manager will approve
all telephone calls and a member of the inmates unit team or Duty Officer will
place the phone call for the inmate. There are no exceptions to this procedure. If
the inmate should receive an outside telephone call in the room, you must
contact the Operations Lieutenant immediately for guidance and then contact the
DSS advising of the situation.

XII. MAIL: You are not authorized to deliver or accept mail, packages or any other
type of written correspondence on behalf of the inmate. Any correspondence
received and/or intercepted by you will turn it over to FMC staff for appropriate
disposition. Only BOP staff are authorized to deliver mail to the inmate.

XIII. MEALS: Inmates admitted to the hospital will receive meals from food service
during their stay. When the inmates tray is delivered to the room by a food
service staff member, the tray will be inspected for unauthorized items and
ensure the eating utensils are plastic.

XIV. CONTRABAND: Inmates are not authorized to give and/or receive anything of
value that is not issued by FMC or the hospital staff as it relates to the medical
attention provided to the inmate. Observe all interactions between the inmate
and medical staff to ensure there is no exchange of unauthorized personal
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FMC Contract
2014

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information, clothing, hygiene items and food that is not provided through
approved institution/medical channels. You are not authorized to receive from or
provide anything of value to the inmate, the inmates family or any person
connected in any way to the inmate to include favors, correspondence, personal
items, or even guest meals provided by hospital staff.

XV. LOGBOOK AND DOCUMENTS: While providing supervision of an inmate
admitted to the hospital, you are required to maintain an activities logbook that is
provided by the FMC in the equipment kit bag. This logbook is considered an
official document and will be maintained in that manner without exception. Only
information relevant to the shift should be entered. The log will begin with the
date, shift, officers name(s), company, inmates name and registration number,
location, and kit number. Entries that should ordinarily be noted in the logbook
should be anything that is related to the inmate and/or activity in the room to
include, but not limited to;

Anyone who enters the room for any reason to include doctors, nurses,
technicians, specialists, housekeeping, food service, etc.
Anytime the inmate changes rooms or is to be removed from the assigned
room for any reason.
Watch calls to FMC Control.
Approved changes in restraints.
Reliefs made by other G4S staff and reason.
Anything of importance that needs to be disseminated from shift to shift.
All entries should be written in ink and legible. In the event a mistake is made
while writing in the log book, you must draw a line through the mistake and initial
it.

You are responsible for maintaining a supply of forms to accomplish specific
functions of your day to day activities, such as, custody roster, transport time
sheet, officer time sheet, request for leave, incident report, etc. which can found
on http://fmc-g4s.weebly.com/.

You are individually responsible for ensuring required documents such as time
sheets, leave requests, etc. are delivered to the office when due or requested.
Documents will be legible and filled out as required prior to being submitted.
Those considered unreadable will be rejected and returned for corrective action
before they can be processed.
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FMC Contract
2014

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XVI. UNUSUAL INCIDENTS AND INJURIES: All incidents involving an inmate shall
be reported immediately to the Operations Lieutenant and DSS. Additionally,
each officer who is involved in and/or witnessed the incident shall submit a
memorandum to include all aspects of the of the incident:

Any injury to an officer, inmate or medical personnel.
Description of the incident.
Any other significant information regarding the incident.

XVII. CONFIDENTIALITY: Any information provided by FMC and/or the medical staff
shall be treated as confidential records. You are exposed to and privy to sensitive
information regarding inmate medical and institution information which shall not
be discussed in the presence of anyone who is not authorized.

XVIII. RESTROOM BREAKS: When arrangements are necessary for a staff member
to use a restroom, additional restraints must be applied. When two staff are
present, the remaining staff member must apply additional restraints before the
other staff member leaves the area and must continue constant supervision. Staff
will leave the area only to use the nearest available restroom facility.

XIX. INMATE DEATH: In the event the inmate you are supervising dies, you will
notify the Operations Lieutenant and the DSS immediately. This is considered a
special circumstance and requires you to stay with the inmate until an FMC staff
member arrives at the hospital to take finger prints and photographs of the
deceased inmate. Refer to the post orders in the hospital kits for additional
instructions.

XX. ESCAPE: In the unfortunate event an inmate in your custody has effectuated an
escape, you will notify the Operations Lieutenant and DSS immediately and
provide the following information to the best of your ability:

Your Location
Direction of escape
Manner or method of escape

XXI. PREGNANT INMATES: Refer to the post orders in the hospital kits for additional
instructions.
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FMC Contract
2014

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XXII. READING MATERIALS AND ELECTRONIC DEVICES: Staff are not authorized
to read or have in their possession any newspapers, books, magazines or any
other non-work related material. Playing cards, watching portable electronic
devices, etc. of any sort are not authorized or permitted. Staff will not use ear
buds or headphones to listen to music, movies, games, etc.

XXIII. INMATE/OFFICER CONTACT: The primary position of a security officer over
inmates is supervisory. When dealing with inmates, G4S staff will be
professional, regardless of personal feelings or beliefs. Inmates will not refer to
staff by their first names.

G4S staff will not use vulgarity or profanity when instructing the inmate or during
the course of his/her tour of duty. Be firm, but fair using discretion and good
judgment. Employees assigned to provide inmate supervision at a local hospital
or medical trips are representatives of G4S and our clients at FMC. Each staff
must be mindful of the high standards expected of him/her as a G4S employee.