8 Measurement, analysis and improvement

8.1 The general

Management representative is responsible for organizing all the relevant functional
departments to meet the need of the following aspects of monitoring, measurement, analysis and
improvement process (including the applicable method of statistical technology and its application
degree of confirmation), and in the following the terms of the specific implementation
!) confirmed the conformity of the product re"uirements.
#) ensure conformity of the "uality management system.
$) the effectiveness of the management system of continuous improvement.
8.% Monitoring and measurement
8.%.1 $ustomer satisfaction
$ompany to develop the process control procedures related to the customer, the customer
satisfaction degree of monitoring information, the sales department is responsible for monitoring,
collect information of customer satisfied or unsatisfied, as a measure the performance of the
"uality management system.
8.%.1.1 To collect information about customer satisfaction includes
!) accept customer complaints, including complaints and comments&
#) communicate with customers, including visiting customers, etc.&
$) mar'et research, collect mar'et, media and industry organization report, etc.
8.%.1.% (nformation analysis and use of customer satisfaction
)ales department is responsible for collecting the information according to the re"uest of
*data collection and analysis of control program for statistical analysis to determine the degree of
customer satisfaction trend, find out the gap with setting goals and competitor, summing up the
e+isting main problems such as 'ey performance inde+, evaluation and improvement of "uality
management system as the basis

8.%.1., -ept by the sales department information records of the results of customer satisfaction.
8.%.% (nternal audit
$ompany formulated the *management procedure of internal audit, internal audit on a regular
basis, to measure whether the "uality management system in compliance with planned
arrangements, to meet the re"uirements of the standards, whether effective enforcement and to
maintain the validity of meet ./)0 policy and ob1ectives of the company.
8.%.%.1 !udit fre"uency
2ternal audits conducted at least once a year, the time interval of not more than 1% months,
when the general manager or management representative thin' it necessary to increase the internal
audit.
8.%.%.% !udit planning
a

!ccording to the status and importance of the process, areas to be audited, 'ey technology,
and the result of ris' assessment, environmental factors, as well as the results of previous audits,
"uality and safety of environmental protection planning scheme for internal audit, and prepare
audit plan, e+amination and approval of management representative is responsible for the internal
audit plan.
b

!udit activities by the competent, and is independent of the audit activities or for the direct
supervision by staff of audit activities, in order to ensure ob1ectivity and impartiality of the audit
process.
c

To affect the "uality of the product and in the company3s place in the implementation of
outsourcing activities, also included within the scope of the internal audit.
d

4or , c authentication products, if you have not meet the re"uirements of the standard
complaints, internal audit should be as input of information.
8.%.%., The implementation of the audit
a

Team conducted a process5based members according to the *management procedure of

internal audit, the audit plan arrangement, the independence of internal audit wor' and audit group
leader supervision and audit activities.
b

#efore the said certification standards, the all process of ./)0 management system are
reviewed. The auditor is responsible for the review process for recording, in order to provide
management system implemented and 'eep ob1ective evidence.
c

(n the process of audit management system, to include the !6( product specification
re"uirements of the audit.
8.%.%.7 !udit review and closure
a

#y audit unit is responsible for the leadership of the audit found problems in a timely manner
when necessary, correction and corrective action to eliminate found un"ualified and why.
b

)ubmit corrective action plan should be completed in five days time, and corrective action
plan shall specify the e+pected completion time.
c

The auditor is responsible for the effect of corrective and preventive measures for verification.
8.%.%.8 !udit report
a

!fter the review by the audit team leader prepare audit report, submitted to the management
representative for approval.
b

(nternal audit results to report to the manager, submitted for management review.
8.%.%.9 !udit records
(nternal audit planning and implementation of the audit and report the results, all records
shall be maintained, the "uality and safety of environmental protection shall be responsible for the
management.
8.%., (n the process of monitoring and measurement
8.%.,.1 $ompany according to the standard re"uirements, the all process of the management
system to implement the necessary monitoring and measuring, in order to demonstrate the ability
of the processes to achieve planned results. These processes include the process of management,
the product realization process and related support.
8.%.,.% 6rocess control of monitoring and measurement re"uirements
a

.)0 department responsible for the "uality of product "uality formation process
implementation of cruise control, completion of "uality indicators to monitor.
b

Measuring center is responsible for the "uality on the basis of the process discipline
supervision and inspection procedures, supervise daily process discipline inspection.
c

0ach department is responsible for their respective duties within the scope of the
implementation of monitoring and measuring process, such as design, e"uipment, personnel, sales
management, etc.
d

0ach unit should be according to company3s "uality target, inde+:process performance

indicators (-6(), specific control method in the establishment of a process, to ensure the process
capability to meet re"uirements.
e

;hen the process changes, should 'eep records of the effective date.
8.%.,., Monitoring and measuring results of process
a

0ach function branch : units should ta'e appropriate methods ( such as patrol control,
inspection, assessment, evaluation, measurement,etc.) against the process, indicators : process
performance indicators (-6() to monitor the completion, statistical < analysis of the results of
achieved. 4or matters re"uiring e+amination submit to enterprise management department .
b ) ;hen the results of monitoring not achieve the purpose. (n addition to disposal accordance
with relevant assessment methods ,the responsibility unit shall ta'e correction and corrective
actions ,functional departments shall ta'e the responsible for verifying the effectiveness of
corrective measures .
8.%.7 6roduct monitoring and measurement
$onpaniess develop =inspection and test management program>, the characteristics of the
product can be monitored and measured to verify that product meet the re"uirement. 4or the ,$
certification of products ,ensure that the products and components consistent with the certification
approved sample .
8.%.7.1 The arrangement of product monitoring and measuring
a

(n5coming inspection and testing.

#efore warehousing ,the inspector should inspection < testing the product according the
contract < rule of inspection and other documents,after the outsourcing materials passed the
inspection, 6urchasing department should chec' in warehousing formalities ,.uality inspection
center should 'eep the e+amine records.
b

(nspection and testing of spare parts, semi5finished goods,

!ll processes products must be processed in accordance with relevant drawing , processes,
standards, procedures, inspection and test plans for inspection and testing (The first piece will be
seized, center selective, completed full inspection ), 4or the 'ey process re"uired confirmation of
the production units monitoring the whole process, (nspector should supervise the process and fill
up the testing records ,untested and un"ualified products are not transferred to ne+t step ,'eep
evidence of compliance with acceptance criteria.
c

6roduct finally inspection and testing

!ccording the inspection plans and acceptance procedures and other document ,6roduct
assembly process repeating inspection by the inspector, if found any dis"ualified shall stop it until
the failure is corrected and then in order to continue, The finally inspection and testing shall
according to the drawings, processes, standards and test procedures carried out by the inspectors,
and completing the finally records and reports to confirm that the product meets the re"uirements .
8.%.7.% ,$ certification testing of products
a

The $ompany developed routine tests and verification tests procedures to verfy that
products meet ,$ certification re"uirements. Test items, contents, methods based on technical
criteria =implementation rules for compulsory $ertification of automotive products,> and the
corresponding products is determined by the product : technology ? < @ center, .uality
inspection center ta'e responsible for inspection and 1udgment .
b

.uality inspection center at the appropriate stage ('ey parts procurement ,the 'ey process
inspection, vehicle inspection) produced the product testing to ensure that products and
components meet the ,$ certification .
8.%.7., ?elease of the the product
a

Anless the general manager (or deputy manager in charge of "uality ) approval, the
customer shall be sub1ect to the approval of the customer when re"uired , otherwise all the
previous testing activities have been satisfactorily completed, shall not release the product and
service delivery to customers .
b

The finally product acceptance and product release should be non5production personnel
and non 5personnel under the direct supervision of personnel materials or products. (ts product
realization process stage pre5set to complete.
!uthorized inspection centerBs deputy director ,after confirming that all components of
the product testing activities have been completed and the results meet the re"uirement
before the implementation of the components of release, the release of the records
retention.
!uthorized inspection center director, general manger, confirmed that the final product
in all the testing activities have been completed and "ualified products after the
implementation of the final product before release, and the release of the records
retention .
8.%.7.7 Monitoring and measurement records
a

Monitoring and measurement records should clearly indicate whether the products have
been adopted by the re"uirements of monitoring and measurement, whether the product is
"ualified, the records should have inspectorBs signature or seal .
b

Monitoring and measurement records (including the certification provide by supplier )

.uality inspection center ta'e responsible for custody and establish product "uality files.
8.%.8 Cccupational health and safety : 0nvironmental monitoring and measurement
$ompanies develop =inspection and supervision and management procedures> on the 'ey
features and occupational health and safety performance has significant environmental impact of
routine monitoring and measurement .
8.%.8.1 Monitoring and measurement methods
@epending on the ob1ect to be monitored and measured, combined with the actual situation of
the company, can be used both "ualitative and "uantitative measurements.
8.%.8.% Monitoring and measurement content
a

4or /)0 ob1ectives, targets to meet the level of surveillance&

b

4or /)0 performance management solutions, implementation and effectiveness of the

control measures, the operation control and monitoring the situation.
c

The performance of other adverse events and so on .

8.%.8., $ontrol re"uirement
a

.uality and safety control department ta'e responsible for the implementation of "uality
supervision , inspection of each unit of environmental : occupational health and safety goals ,
targets and programs, completion and operation of the situation.
b

0ach of the units is responsible for environmental : occupational health and safety goals
,targets and management programs to control the implementation of the completion and operation
of self5e+amination .
c

.uality and safety control department is responsible for "uality and safety of hazardous
wor'ers regularly organize health chec's .
d

)ecurity department is responsible for regularly organized fire5fighting facilities

(e"uipment ) chec' to ensure that the performance of fire fighting e"uipment is intact.
e

6roduction department is responsible for the organization of the security situation on

basis to monitor e"uipment operation and is for e"uipment maintenance < management. 0nergy
consumption to be monitored to ensure the rational use of the energy .
f

.uality and safety control department is ta'e responsible for annual wor' with
government to monitoring the noise, dust, waste water, waste gas.
g

;hen the poor performance of the other in1uries which li'e @amage to health , diseases
and other incidents, the "uality and safety control department ta'e responsible for organizing the
investigation, confirmation and reporting & ;hen a fire accident, the security department is
responsible for organizing the investigation, confirmation and reporting.
8.%.8.7 ?ecords re"uirement
0ach units should 'eep records of the result of monitoring and measurement, provide the
basis for ta'ing corrective action and preventive action.
8.%.9 0valuation of compliance
$ompanies develop =legal and other re"uirements management to identify and conformity
assessment procedures> in order to periodically evaluate the applicable laws and regulations, and
other compliance re"uirement.
8.%.9.1 !nnually by the company3s office is responsible for organizing the various units of the
implementation of laws and regulations be reviewed, and the companies involved in the
implementation of the signed agreements and commitments to evaluate the preparation of the
assessment report, save the results of the evaluation records, the specific implementation of
*compliance with legal and other re"uirements management program. *
8.%.9.% 4or new or updated laws and regulation and other applicable re"uirements, corporate office
and units should be organized and timely identification and evaluation of conformity.
8.%.9., 4or reflected in the evaluation process, each unit should ta'e timely measures to comply
with laws and regulations and other re"uirements.
8.%.9.7 $orporate office and each unite should 'eep the evaluation results
8., $ontrol of non5conforming products
8.,.1 $ontrol of non5conforming products
The $rop shall set and maintain

$ontrol 6rocedure of 2on5conforming 6roducts

to identify
and control the non5conforming products, and prevent the non5conforming products from being
used or delivering. !lso includes the control of non5conforming products at site.
8.,.1.1 The nonconforming product include
a

The inspector in "uality inspection center shall be responsible for mar' and record for
non5confirming product which is found among the purchasing products, processing products and
final products.
b

.uality inspection center attestation abilly for nonconforming product with description.
@rew assessment to ta'e measures to eliminate the detected nonconforming,or
c

?esponsible unit should isolation the nonconforming product, @rew assessment to ta'e
measures to eliminate the detected nonconforming,or
d

Ta'e actions to avoid its original use or application.

e

!fter the approved by relevant authority and customer, concession to use ,release or
accept nonconforming product .
8.,.% The control of non5confirming of Cccupational health and safety, the environment
8.,.%.1 2on5confirming identify
a

2on5confirming include the following Diolation of procedural re"uirements& violation of

the provisions of the daily operation& breach of convention activities& monitoring results do not
meet the regulatory re"uirements& e+cessive emissions or other violations of environmental
regulations and so on.
b

0ach of the unit based on self environmental factors e+ist, ris' factors, does not meet the
identified.
c

2on5confirming during daily patrol control.

d

The non5confirming on audits ,management review.

e

.uality and safety control department 'eep connect with government department to
determine whether there are significant environment does not meet
f

occupational health e+amination found occupational diseases.

g

the relevant parties to bring complaints.

h

0valuation of compliance reflected not match.

8.,., Management of accident and incident
The $rop. shall establish and maintain

!ccident Management 6rocedure

perform the
comprehensive investigation to confirm the root cause of the accident, establish preventive
measures to prevent accidents from happening again.