Oracle Auto Service Request (ASR)

Quick-Installation Guide
About ASR
Operating Systems (required for the ASR Manager)

Oracle Enterprise Linux (OEL) 5! and later

- or -

Solaris "#$ %pdate & ("#u&) and later

Java Version: at least 'RE(')* "&#+#,
Netor! "onne"tion: -onnect to t.e Internet via /001S
Other Softare

Services 0ools 2undle (S02) 3ust 4e installed on all

So#aris ASR assets$ includin5 t.e ASR 6ana5er

Service 0a5s 3ust 4e installed on t.e O$% ASR 6ana5er

)o7nload t.e latest ASR and OAS6 packa5es (see doc

&&'()*+,& in 8ro3 69 Oracle Support)
For ASR version 3.3 and later
Ora"#e -remier Support .ontra"t /nformation

6ake sure 9ou .ave access to 69 Oracle Support and t.at

9our contact in8or3ation is correct and current

I8 9ou 7ill 4e approvin5 assets 8or ASR$ 9ou 7ill need to 4e

t.e -usto3er %ser Ad3inistrator (-%A) 8or t.e -SI(s)
associated 7it. 9our assets

6ake sure 9our 69 Oracle Support account is associated

7it. a -usto3er Support Identi8ier (-SI) nu34er

All o8 9our assets must .ave a -ontact assi5ned to 9our

ASR .ard7are 6ake sure t.e contact is correct and
current
0ardare /nformation

Identi89 and desi5nate a s9ste3 to serve as ASR 6ana5er

Identi89 and veri89 ASR assets

Identi89 tele3etr9 sources

6ake sure 9our .ard7are quali8ies 8or ASR (see

Sun 1roducts Quali8ied 8or ASR)

6ake sure 9our .ard7are is associated 7it. a -SI nu34er

in 69 Oracle Support
Auto Service Request (ASR) is a secure$ scala4le$ custo3er-installa4le so8t7are
8eature o8 7arrant9 and Oracle Support Services t.at provides auto-case 5eneration
7.en speci8ic .ard7are 8aults occur ASR is desi5ned to ena4le 8aster pro4le3
resolution 49 eli3inatin5 t.e need to initiate contact 7it. Oracle Support Services 8or
.ard7are 8ailures$ reducin5 4ot. t.e nu34er o8 p.one calls needed and overall p.one
ti3e required
ASR also si3pli8ies support operations 49 utili:in5 electronic dia5nostic data Easil9
installed and deplo9ed$ ASR is co3pletel9 controlled 49 9ou$ t.e custo3er$ to ensure
securit9
-age &
.onfiguration Requirements
-rerequisites
/nsta## Servi"e 1ags 2 O$%
" Service 0a5s ""5 is required onl9 on an OEL ASR
6ana5er t.at is also desi5nated as an ASR Asset
; )o7nload and un:ip t.e latest Sun Service 0a5s :ip 8ile
<ou can do7nload Sun Service 0a5s ""5 8ro3 .ere=
https:33updates,ora"#e,"om3don#oad3&45(5''),htm#
! Run t.e 8ollo7in5 co33ands to install t.e service ta5s=
rpm -i sun-servicetag-1.1.5-1.i386.rpm
rpm -i sun-hardware-reg-1.0.0-1.i386.rpm
/nsta## Servi"e 1oo#s 6und#e (S16) 2 So#aris
" )o7nload S02 (see doc &&(+))),& in
69 Oracle Support)
; %ntar t.e S02 4undle and run t.e installation script
(install_stb.sh) S02 version &# and .i5.er
de8aults to installin5 all tools
>.en pro3pted= ?Would you like to
(I)nstall, (X)tract component
selections, or (E)xit$@ press A$nterB
! -on8ir3 t.at SCEE1 is installed correctl9 Run=
sneep -a
, Deri89 t.at Service 0a5s is reportin5 9our s9ste3
attri4utes correctl9 Run=
stclient -E
5 I8 stclient -E does not s.o7 t.e serial nu34er$
re5ister 3anuall9 Run=

sneep -s <serial number>

I8 9our s9ste3 is usin5 onl9 a service processor-
4ased tele3etr9 source (ILO6$ or FS-G on 6-
Series)$ S02 does not need to 4e installed I8 t.is is
9our con8i5uration$ t.en 9ou can skip t.e S02 install
6efore 7ou Start
Gor ASR Assets and ASR 6ana5er S9ste3s
Need he#p8 I8 9ou need assistance installin5 or con8i5urin5 ASR$
t.en click t.e ?-ontact %s@ link on My Ora"#e Support to open a
Service Request
Note: 'RE(')* & is required 8or Oracle Auto3ated Service
6ana5er (OAS6) <ou can do7nload t.e latest version
8ro3 t.e Java S$ 9on#oads page,
Resour"es

Oracle ASR 1roduct 1a5e

69 Oracle Support

Sun 1roducts Quali8ied 8or ASR

Oracle ASR )ocu3entation

-op9ri5.t H ;#""$ Oracle and(or its a88iliates All ri5.ts reserved
" As root on t.e ASR 6ana5er s9ste3$
run asr register
; I8 9ou are usin5 a prox9 server to access t.e
internet$ t.en enter t.e prox9 server in8or3ation
I8 9ou are not usin5 a prox9 server$ t.en enter a
.9p.en ( : )
! >.en pro3pted$ enter 9our 69 Oracle Support
userna3e and pass7ord ASR 7ill validate t.e
lo5in Once validated$ t.e re5istration is
co3plete Cote= -assords are not stored,
, -.eck t.e re5istration status
Run asr show_reg_status
5 0est t.e connection to ensure t.at ASR can send
in8or3ation to t.e transport server
Run asr test_connection
Register and Verify ASR Manager /nsta## OASM -a"!age /nsta## ASR -a"!age
" As root$ install t.e ASR packa5e=

For Solaris:
pkgadd -d S!"swasr.version_num.pkg

For OEL:
rpm -i S!"swasr.version_num.rpm
; As t.e installation pro5resses$ 9ou are pro3pted
to 3ake several selections %se t.e list 4elo7 to
deter3ine .o7 to respond to t.e installation
pro3pts=

>.en pro3pted=
select all packages to process$
press AReturnB to select all packa5es

>.en pro3pted=
install conflicting files$ enter 7,

>.en pro3pted=
scripts ill be executed ith
super!user permission during the
process of installing this package$
enter 7
! Add t.e asr co33and to t.e 1A0/ (update to
t.e rootIs pro8ile$ cs.rc$ ks.rc or 4as.rc as
needed)=
#$%&'(#$%&)*opt*S!"swasr*+in*asr
e,port #$%&
" Gro3 t.e director9 7.ere 9ou un:ipped t.e OAS6
packa5e$ install t.e OAS6 packa5e=

For Solaris:
pkgadd -d S!"sasm.version_num.pkg

For OEL:
rpm -i S!"sasm.version_num.rpm
; As t.e installation pro5resses$ 9ou are pro3pted to
3ake several selections %se t.e list 4elo7 to
deter3ine .o7 to respond to t.e installation
pro3pts=

>.en pro3pted=
install all packages$ press AReturnB

>.en pro3pted=
? install conflicting files$ enter 7

>.en pro3pted=
scripts ill be executed ith
super!user permission during the
process of installing this package$
enter 7
-age 4
-art & 2 /nsta## ASR Manager for So#aris and O$%
Select a qua#ified Sun server runnin5 Solaris or Oracle Enterprise Linux to .ouse t.e ASR 6ana5er
Oracle Auto Service Request (ASR)
Quick-Installation Guide
Oracle Auto3ated Service 6ana5er (OAS6) is
only installed on t.e ASR 6ana5er s9ste3 <ou
3ust lo5in as root to install t.e ASR co3ponents
-op9ri5.t H ;#""$ Oracle and(or its a88iliates All ri5.ts reserved
Need he#p8 I8 9ou need assistance
installin5 or con8i5urin5 ASR$ t.en click t.e
?-ontact %s@ link on My Ora"#e Support to
open a Service Request
Note: An ASR 6ana5er can 4e activated
as an ASR Asset$ i8 it is quali8ied 8or ASR
and entitled to service In t.is case$ 9ou
3ust select 9our ASR 6ana5er 8ro3 t.e
list o8 quali8ied .ard7are (see
.ttp=((777oracleco3(asr)
Once 9ou install and re5ister t.e ASR
6ana5er as descri4ed .ere$ 5o to 1a5e !
to co3plete t.e instructions 8or installin5
ASR Assets
Learn More About ASR
For complete details, please see the
Oracle ASR product page
For ASR version 3.3 and later
-age +
-art 4 2 /nsta## ASR and .onfigure ASR Assets
Select qua#ified ASR Assets runnin5 Solaris or Oracle Enterprise Linux
Oracle Auto Service Request (ASR)
Quick-Installation Guide
0.is step does not appl9 to M:series; <=45>; or <=45(
s9ste3s
Set ?p 1e#emetry Sour"es for ASR
0.e ASR 6ana5er can receive tele3etr9 8ro3 3ultiple
sources (Sun6-$ ILO6$ G6A$ FS-G) -.eck t.e list o8
quali8ied .ard7are (see Sun 1roducts Quali8ied 8or ASR) to
veri89 t.e 8ault tele3etr9 source needed 8or eac. asset
identi8ied
0.ese sources 7ill need to 4e con8i5ured to provide
3axi3u3 8ault covera5e 8or 9our asset
$nab#e @MA3SunM. 1e#emetry
" As root$ launc. t.e ASR Asset 6enu=
*opt*S!"swasr*asrasset+undle*asrassetmenu.sh
; Gro3 t.e Asset 6enu$ select + to ena4le Solaris "# SC61
trap destination (3ana5e3ent .ost) (I8 t.e asset requires
Sun6- 8or ASR$ select 4 to ena4le Sun6- tele3etr9)

Gor t.e pro3pt ?1lease enter /ostna3e or I1 Address o8

OAS6 ASR plu5in$@ enter t.e .ostna3e or I1 8or t.e
insta##ed ASR Manager system

Gor t.e pro3pt ?"lease enter #$%" port of #&#%

&#' plugin (( to (uit) )*+,-$@ press AReturnB
or enter anot.er port i8 9ou .ave c.an5ed 9our port
settin5s 8or ASR

Gor t.e pro3pt ?.o you ant to set trap!

destination )y,n, (-$@ enter 7 and press AReturnB
! Repeat 8or each ASR asset
$nab#e M:Series <S.@ 1e#emetry
" Initiate an ssh connection to t.e I1 address o8 t.e FS-G
net7ork inter8ace and lo5in to t.e FS-G console 6ake sure
9ou .ave p#atadm privile5es (showuser -p <login name>)
Run showuser -p to list users 7it. t.is privile5e
; )isa4le t.e SC61 a5ent Run setsnmp disa+le
! Add t.e ASR Manager s9ste3 as t.e trap destination Run
setsnmp addtraphost -t v- -s pu+lic -p 16-
xxx.xxx.xxx.xxx

-s J co33unit9 strin5 (de8ault value is pub#i")

-p J SC61 listener port (de8ault value is &=4)

xxx.xxx.xxx.xxx J ASR Manager I1 address

, -on8ir3 t.e FS-G .ostna3e is set as 9ou 7ould like
Run showhostname -a
5 Ena4le t.e SC61 a5ent Run setsnmp ena+le
& Ena4le SC61 v"v; Run setsnmp ena+lev1v-c pu+lic
K Deri89 Service 0a5s are ena4led Run showservicetag
L Deri89 SC61 settin5s to ensure t.e trap destination is set and
SC61 is ena4led Run showsnmp
M Repeat 8or all 6-Series ASR assets
A"tivate ASR Assets
A## Systems (eA"ept Sun 6#ades)
Gor all s9ste3s (except 8or Sun 2lades) usin5 Solaris "#
G6A$ Sun6-$ or FS-G as 8ault tele3etr9 source$ activate
7it.=

asr activate_asset -i <IP address>

or

asr activate_asset -h <hostname>

@or A## 6#ades
" Gor t.e Sun 2lade &### c.assis (-66)$ activate 7it.=

asr activate_asset -i <Chassis_ILOM_IP>

; Gor eac. 2lade 7it.in t.e c.assis usin5 Solaris "# G6A
as 8ault source$ activate 7it.=

asr activate_+lade -i <Blade-NM!ort-IP>

-c <Chassis_ILOM_IP>
! Gor x&xK# 2lades$ activate 7it.=

asr activate_+lade -i <blade-ILOM-i!>

-c <Chassis_CMM_i!>
.omp#ete A"tivation in My Ora"#e Support
Gor all assets$ lo5in to 69 Oracle Support to co3plete
activation (See N1endin5 ASR ActivationsN and NAssetsN
via NSettin5sN) Onl9 a -usto3er %ser Ad3inistrator (-%A)
8or t.e assetIs -SI can approve an ASR activation
/nsta## ASR Asset 6und#e
" -op9 t.e ASRAsset6und#e,tar to eac. asset requirin5
Sun6- and(or Sol "# G6A 8ault tele3etr9
; As root on t.e ASR 6ana5er s9ste3$ 5o to t.e
3opt3S?NBsasr director9 and 3ake sure a cop9 o8 t.e
ASRAsset6und#e,<version_num>,tar 8ile is availa4le on
eac. ASR asset s9ste3
! As root on t.e ASR Asset s9ste3$ un:ip and untar t.e 8ile
$nab#e /ntegrated %ights Out Manager
(/%OM) 1e#emetry (.%/)
" Initiate an ssh connection to t.e I1 address o8 t.e ILO6
net7ork inter8ace and lo5in as root
; ILO6 .as up to "5 ?rules@ availa4le One o8 t.ese rules 7ill
4e set 8or use 7it. ASR Select an availa4le a rule$ " O "5
-on8ir3 t.e rule is availa4le (disa4led) 7it.=

Gor rack3ount servers and quali8ied 4lades=

show *S#*alertmgmt*rules*,

Gor t.e Sun 2lade &### -.assis=

show *.//*alertmgmt*rules*,
! Once 9ou .ave an availa4le rule$ con8i5ure t.e 8ollo7in5=

set destination'<IP address o" #$% manager>

set destination_port'16-
set t0pe'snmptrap
set level'minor
set snmp_version'-c
set communit0_or_username'pu+lic

show *S#*alertmgmt*rules*, to con8ir3 t.ese

para3eters
, -on8ir3 t.at SC61 services are ena4led=
Run show *S#*services*snmp and veri89 t.at t.e ?port@
is &=& and t.at ?v;c@ is enab#ed,
5 Repeat 8or each ASR asset usin5 ILO6
I8 9ou are con8i5urin5 an M:series system; <=45>; or
<=45($ skip t.is step and 5o to ?Ena4le 6-Series FS-G
0ele3etr9@
Active ASR Assets a8ter t.e appropriate tele3etr9
sources .ave 4een set up
0.e asr activate_asset co33and 3ust 4e
run 8ro3 t.e ASR 6ana5er s9ste3
Learn More About ASR
For complete details, please see the
Oracle ASR product page
-op9ri5.t H ;#""$ Oracle and(or its a88iliates All ri5.ts reserved
For ASR version 3.3 and later