M Mr r. .

M MU UH HA AM MM MA AD D A AF FZ ZA AL L
Kuala Lumpur, Selangor Malaysia
Intl.Line:+(92)3336293983
LocalLine:+(60)1116374650
Email:mafzalmy@gmail.com
Skype:mirzaafzal

PERSONALSTATEMENT
Fourteenyearsascomputerprofessional,includingITmanagementandadministration.Productiveselfstarterwithastrong
work ethic; consistently achieve goals. Proven experience in networking, hardware, software, operating systems
troubleshooting, PC assembling, system integration, technical support, biometric scanners, CCam monitoring and excellent
customerserviceshelpdesk.

CAREEROBJECTIVE
To contribute outstanding technical skills and strong commitment to achieving your company's goals in an IT consulting
capacity. Take a Challenging role as Computer IT Specialist and there by monitor, control numerous computer systems,
peripherals,equipmentsandnetworkswithefficiencywhichmakestheoperationsoforganizationeffectiveandease.

KEYSKILLS

ServerRelatedTechnologies
ActiveDirectory Linux/Unix,Apache MSWINS MSSQLServer
MSExchange MSIIS VeritasBackupExec MSRouting/RemoteAccess
Platforms/OperatingSystems
Windows8/8.1Pro./XP Windows7/32/64 Window2000/2004/Server Linux/Unix/RedhatStakwar
Networking
LANS WANS DNS/VPNs DHCP
WINS TCP/IPPROTOCOL SMTP Firewalls
VoiceoverIP(VOIP) FTP Telnet SSH
Radius WebHosting CiscoRouters/Switches/Firewalls/AccessServers
ProgrammingLanguages
PHP Perl SQL JAVAJava2SDK
J2ME BashScripting HTML/DHTML VisualBasic
MostSoftware
MSOffice(Complete) AdobePhotoshop CorelDRAW FrontPage/Dreamweaver
VariousAccountingSoft SAP/ERP/CRM MSSharepoint VMwareVirtualNetwork

KEYCOMPETENCIES
AnalyticalThinking CustomerServices CareerMotivation Trustworthiness&Ethics
DecisionMaking Initiative TeamBuilding Planning&Prioritizing
TeamWork&Cooperation CommitmenttoCareer ResultsOrientation WillingtoTravel

MANAGEMENT&TECHNICALSKILLS
People and Client Facing Skills: Prove track experience in technical resource management and professional client
care,deliveryandworkflowmanagement.
ServiceManagement:Daytodaybusinesssupportandtechnicalresourcemanagement.Strongworkingknowledgeof
majornetworkingcomponents,networkoperatingsystemsandbasiccomputerhardwarecomponentsandsoftware.
Handsonknowledge:oftheproceduresusedintheinstallation,modificationmaintenanceandrepairing,proficientin
computer/ITskillofhardwareandsoftwaretroubleshooting&networking.
ProjectManagement:Proventrackexperiencethroughoutallphasesinprojectimplementationlifecycle.
Web Designing & eCommerce Skills: Extensive knowledge in redesigning websites and using latest techniques and
tools in Adobe, Flash, Dream Weaver, CSS, HTML, DHTML, Java, Perl, PHP, CGI, Linux/Unix Server, ECommerce &
Integration,Pluginsmodules,CMSSystemsWordPress,Joomla,Drupal,Domain,WebHosting&ServerMigration.
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PROFESSIONALWORKEXPERIENCE
CMTeknologi(SDN)BHD,SelangorMalaysia FullTime
(ITProfessionalSupportExecutive) 6MonthsContract(2012/13)
To support office IT system in the office and onsite support (server, computer, software, hardware and
networkconnection&security)toendusersandvendors.
To assist in creation and maintaining comprehensive documentation for all implemented networks and
systemsinfrastructure.
ImplementationsofLANwhichincludemonitoringtheLANsetupprojectsandhandleadministrativeworks.
TosupporttheITfunctiononadaytodayoperationalbasisandensuringSystem&Networkisinoptimal
performanceandanalyzing&monitoringCCcamandDVRsystem.
Perform PC troubleshooting analysis of servers, resolving errors and system software installations,
workstationsandassociatedsystems.
To install, deploy and migrating WEB Services and web designing, managing exiting official websites and
upgradingwithinJoomlaandbackingupserverandcontent.
ToservesasthepointpersonforalltechnologyrequirementsrequiredinMigrationProjects.

NexTechSolutionsLimited(NZ)Br.(Pak). FullTime
(ITTechnicalSupportEngineer/Manager) 20102013
Manage desktop support workflow, including problem analysis, communications with customers and
clientsprojectmanagement.
Performtroubleshootingtoisolateanddiagnosecommontechnicalproblemsandresolvingissues.
Providestechnicalsupportandifnecessary,computersystemsolutiontothebusinessoperationslocally.
Consult with users and evaluate requirements, recommend designs, provide cost analyses, plan projects,
andcoordinatetasksforinstallationofIT/ComputeranddatanetworkLabs.
Providessupportservicedeskprocessbyprovidingusersupportandresolvingassignedsupportticketsvia
ERP/CRMsystem.
Liaise with end user, management and external consultants and vendors to define user systems
requirementsandprovidefunctionalspecificationstotheseexternalparties.
Responsibleforsystemsrequirementsdefinition,testing,training,implementation,andITsupport.
Responsible for the companys IT/computer systems, including networking, hardware installation and
repair, software implementation and security and handle all IT security education and awareness
throughoutthecompany.

MicroTekComputerSystemsLtd.(Pak). FullTime
(ITTechnician/SupportAssistant) 20072009
Administration and implementation of all IT and maintenance of companys internal systems and ERP
system,contractor&vendors.
Provide operational support including process designing, mapping and trouble shooting in coordination
withRegionalITandrelevantcounterpartsandtesting,installingandmonitoringnewsystems.
Assist to maintain IT equipment and infrastructure in all aspect of sales and operational activities and
contract with vendors for any I.T related matters, bringing up suggestions and improvise where is needed
andhandleandsourceforvendorscertaintaskrequired.
Travelling on site finding solutions and fixing major fault on the operating system and replacing parts as
requiredandmanagingmultipleareasoftechnologyformultipledepartments.
Negotiatecontractswithsuppliersforallsoftware,hardwareandconsultingservicesandexternalvendors
relationshipsandservices.
Assistintechnicalfeasibilitystudy,evaluateandanalyzeuserrequirementonallaspectofITspecification.
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PROFESSIONALWORKEXPERIENCE(CONT)

LinkusCommunicationLtd.(UK).Br.(Pak). FullTime
(ComputerOperator/AdmincumAccountsAssistant) 20032005
Performeddailyofficeaccounting&administrationtaskasrequired.
AssistinHumanResourcerelatedmatterswhenrequired.
Undertake basic bookkeeping functions such as data entry customer & suppliers' invoices, assisting in
monitoringstaffattendance,employeerecordkeeping,accountingsoftwareUBSetc.
EvaluatesthesoftwareandsystemsthatmakecomputersandhardwareworkproperlyfortheIT/Computer
department.
Developmentexistingprogramsbyanalyzingandidentifyingareasformodificationandintegratingexisting
softwareproductsandgettingincompatibleplatformstoworktogether.
Provide assistance in preparing documents and reports and maintained an efficient and harmony working
environmentamongemployees,clientsandmangers.
Management and reconciliation of the bank and cash accounts, preparation of the monthly financial
recordsincludingcashbooks,cashaccounts,vouchers,dataentries,letters&basicofficeadminjob.

MIDDLEEASTWORKEXPERIENCEONSHORTSTAY

HortashGroupofCompanies(Dubai),U.A.E. FullTime
(ITExecutive) 20012002
Develop and maintain excellent business relationship with new and existing customers in the designated
target market supported by a dedicated collaborative work team from group of application engineers,
productconsultantsandmarketingteam.
Utilizemarketingeventsandmakecallstogenerateleadsandconvertleadstoopportunities.
Performneedsanalysisandaccountqualificationonnewleads/opportunities.
Arrange appointments to present solutions to prospects and customers with assistant from application
engineerorproductconsultant.
Preparequotation,proposalandpresentationforprospectsandcustomers.
Managingthesalescyclefromidentificationtoclosingofsalesopportunities.
Ensuring healthy weekly/monthly/quarterly number of opportunities created & sale pipelines and kept
updatedinCRM.

MechGenTechnologies,LLC.(Dubai),U.A.E. FullTime
(eCommerceWebDesign&Developer) 20012002
To develop and manage digital email marketing and ecommerce campaigns and ensures alignment with
companyobjectivesanddesignandredesigncompanywebsites,socialmediapages,landingpages.
Toplanandmanageonlinesales,marketing,promotionandadvertisement.
Createengagingwebsitedesignsthatwillshowcasetheclientsbrandandbusiness.
Implement creative knowledge of site usability, web standards, and usercentric site design Participate in
creating, implementing, and evolving visual style guidelines ensure business brand style guidelines are
adheredtowebsitedesigns.
CreatedigitalmarketingpromotionsthatwillalsocomplytoSEOstandards.
WorkcloselywiththeProjectManagertoestablishrequirements,projectdeliverablesandneeds.

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PROFESSIONALQUALIFICATION

BS,ComputerSciencesandInformationSystemGPA3.7/4.0 FullTime
BahauddinZakariyaUniversity,Multan 19931996

A/O,GCSEMultanBoardofIntermediate&SecondaryEducation1
st
Division FullTime
Govt.College,Multan 19911993

Matriculation,BiseMultan1
st
Division FullTime
Govt.MCModelHighSchool,Burewala 19901991

TECHNICALEDUCATION

DiplomainComputerSoftwareProgrammingA+Grade FullTime
InterBachelorMastersofComputerColleges,Lahore 19961997

CertificateinSystemAnalysis(Projecting&DesigninginAccountingDatabaseApplication)PartTime
InterBachelorMastersofComputerColleges,Lahore 19971998

AdvanceDiplomainInformationTechnologyAGrade PartTime
BurewalaCollegeofComputerSciences 19981999

PERSONALINFORMATION

DateofBirth 5
th
July1978
Religion Islam
PassportNumber CT1515502
MalaysiaWorkPermitNumber PA0145282
InternationalDrivingLicenseNumber IAA300020GEM

LANGUAGESSPOKEN

English Speak/Read/WriteWELL
Urdu Speak/Read/WriteWELL
Punjabi Speak/Read/WriteWELL
Hindi SpeakWELL
Malay SpeakPoor

DECLARATION
I hereby certify and declare that the above written particulars provided are true to the best of my
knowledgeandbelief.

JOBREFERENCE
Referenceswillbefurnishedifrequestedatthetimeofappointment.

Thanki ng you and best regards | M. Af zal

maf zal my@gmai l . com
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