e Guide

Step-by-Step Guide to Renewing Your Cisco Select Certifcation

Contents
Step 1. Apply for a Cisco.com password
Step 2. Associate yourself with your company
(Very important)
Step 3. Certify individuals via courses and exams
Step 4. Renew your Cisco SMB Specialization
Step 5. Renew your Cisco Select Certifcation
Step 6. Checklist for Successful Renewal



Welcome Back. By now you may have received your recertifcation notice. You have
90 days prior to your anniversary date to begin the Select re-certifcation process
and you will notice your status has moved from Approved to Re-Cert. Once you
complete the SMB Specialization exams, please submit your application in the CSApp
tool. Your company will be automatically approved if all of the requirements are met.
As a reminder, here are the easy steps for you to renew your Select Certifcation.
1. You should already have one, however, if for any
reason you do not, now is the time to apply for a
Cisco.com user ID

https://tools.cisco.com/RPF/register/register.do.

You will receive an automated response with the
assigned ID.

A Cisco.com ID allows you access to all of the partner
tools, resources, and events available on Cisco.com and
Partner Central.
Step 1. Apply for a Cisco.com Password

Contents
Step 1. Apply for a Cisco.com password
Step 2. Associate yourself with your company
(Very important)
Step 3. Certify individuals via courses and exams
Step 4. Renew your Cisco SMB Specialization
Step 5. Renew your Cisco Select Certifcation
Step 6. Checklist for Successful Renewal
This is one of the most important steps to ensure
that you and your company gain access to all
partner tools and resources.
1. Visit Partner Self Service (PSS) at http://tools.cisco.
com/WWChannels/GETLOG/login.do to associate your-
self with your company. Being associated with a partner
company grants you partner-level access to tools and
resources. You may also update your profle information
here.
2. You can download a Partner Self Service User Guide
from within the application, or view a Quick Reference
Guide at http://www.cisco.com/warp/public/765/tools/
pss/Reference.html.
Figure 1 Cisco Partner Self-Service
Step 2. Associate Yourself with Your Company

Contents
Step 1. Apply for a Cisco.com password
Step 2. Associate yourself with your company
(Very important)
Step 3. Certify individuals via courses and exams
Step 4. Renew your Cisco SMB Specialization
Step 5. Renew your Cisco Select Certifcation
Step 6. Checklist for Successful Renewal
The same individual can fll both the account
manager and engineer roles. Once an individual
has passed an exam, it can take up to ten business
days for the results to appear in the Partner Self
Service (PSS) (http://tools.cisco.com/WWChannels/
GETLOG/login.do) and CSApp tools (http://tools.
cisco.com/WWChannels/cpapp/selectGeo.do).
Both exams must be passed before the SMB
Specialization application can be submitted. See
Step 4: Renew Your SMB Specialization to learn
how to complete the Certifcation and Specialization
Application.

Here are two tips to ensure that the exam
data moves quickly from the testing center
into Ciscos databases:
Ensure that all people taking exams are
associated with your company in Partner
Self Service (PSS).
Each individual needs to sign the Cisco
Career Certifcation and Confdentiality
Agreement in order for the exam to show
as completed. This agreement can be
signed online.

If the partner has validated that the individual is
associated with the company and the certifcation
agreement has been signed, however, individuals
who have passed tests are still not showing in the
system, open a case with the Partner Relationship
Team (PRT) online at www.cisco.com/go/prt.

1. Visit SMB University at http://www.cisco.com/go/
smbuniversity to review learning maps for the Cisco

SMB Specialization role.
2. Plan which people will fll the required roles (account-
manager and engineer), and create a training plan for
them to ensure that they meet any prerequisites and
know which courses and exams they must take.
3. Prepare for the required exams by taking the recom-
mended SMB Specialization training courses, avail-
able in e-learning format. Instructor-led training is
also available in some areas.
4. Once desired training is complete, register
for the online exams, administered globally by
PearsonVue at http://www.pearsonvue.com/cisco/
online/. You can access the exams at www.testrac.
com/pvuecisco.
This website includes easy-to-follow information on
how to register and schedule exams. If the test taker
already has a Cisco.com user ID, they should have
it available. If the individual does not have a Cisco.
com ID, one will be sent upon completion of their frst
exam. A TesTrac ID is also required and will be issued
the frst time the person registers for an exam. The
same TesTrac ID is used for all exams taken by that
individual. If the test taker has not previously tested
with Cisco, they will need to create an account on the
TesTrac site where the ID will be issued.
The Cisco SMB Specialization requires two roles:
one account manager (AM) and one engineer (EN).
The two required SMB Specialization exams are:

650-175 SMBAM: SMB Specialization
for Account Managers

650-180 SMBEN: SMB Specialization
for Engineers

Step 3. Certify Individuals via Courses and Exams

Contents
Step 1. Apply for a Cisco.com password
Step 2. Associate yourself with your company
(Very important)
Step 3. Certify individuals via courses and exams
Step 4. Renew your Cisco SMB Specialization
Step 5. Renew your Cisco Select Certifcation
Step 6. Checklist for Successful Renewal
a. Select the SMB Specialization.
b. Allocate the job roles to the individuals who meet the
requirements, then press the Next button.
c. Review the Summary page and press the Next
button.
d. Confrm the candidates who will hold the required
job roles on the Summary page, then press the
Next button.
e. Accept the Cisco Indirect Channel Partner
Agreement (ICPA) and the terms and conditions, then
press the Next button.
f. If you are ready, submit your SMB Specialization
application.
You can open the application for the SMB
Specialization without completing it. It will have a
status of In progress within the CSApp tool for up to
90 days while you continue to make progress toward
completing the requirements.
All company administrators will receive an email
from cpapp-program@cisco.com notifying them that
an application for renewal has been submitted for
the Cisco SMB Specialization. Within 24 hours, you
should receive a notifcation that your company has
renewed the SMB Specialization. This email will also
be from cpapp-program@cisco.com. The CSApp
tool will then refect your SMB Specialization by
showing the status as Approved. The specialization
is valid for one year, the anniversary date will be one
year from the previous anniversary date.
3. To renew the Cisco Select Certifcation, you must
now complete and submit the Select Certifcation
application in the CSApp tool, as described in Step
5: Renew Your Cisco Select Certifcation.
1. Use the CSApp tool at http://tools.cisco.
com/WWChannels/cpapp/selectGeo.do. The
Specialization Planner tab allows you to monitor
the progress of the individuals scheduled to fll the
required roles.
a. Select the theater and country for your company,
add the name of your company, choose SMB
Specialization from the list of qualifcations,
choose Re-Cert for Qualifcation Status, and
click Search.
b. Select the radio button for your company and
press Select.
c. Select the Specialization Planner tab, the SMB
Specialization, and all (or the desired) roles. This
shows you the requirements for each role and any
individuals who already meet these requirements.
d. If youd like to see the status of the individuals
in your company, you can select the Contacts
close to meeting requirements hyperlink. This tab
shows all company contacts and lists the require-
ments each individual is still missing.
2. Once both specialization roles (account manager
and engineer) are met and the individuals name(s)
appear in the drop-down menu as available,click on
the Specialization Application tab within the CSApp
tool (http://tools. cisco.com/WWChannels/cpapp/
selectGeo.do) to submit your application (Figure 1).
Figure 1 Specialization Application tab Within the CSApp Tool
Step 4. Renew Your Cisco SMB Specialization

Contents
Step 1. Apply for a Cisco.com password
Step 2. Associate yourself with your company
(Very important)
Step 3. Certify individuals via courses and exams
Step 4. Renew your Cisco SMB Specialization
Step 5. Renew your Cisco Select Certifcation
Step 6. Checklist for Successful Renewal
1. Enter the CSApp tool to begin your renewal (http://
tools.cisco.com/WWChannels/cpapp/selectGeo.do).
a. Select the theater and country for your company,
add the name of your company, choose Select
Certifed Partner from the list of qualifcations,
choose Re-Cert for Qualifcation Status, and
click Search.
b. Select the radio button for your company and
press Select.
c. Choose the Select Certifcation and press the
Next button.
d. Check the appropriate boxes to validate your
support capabilities (note: customer satisfaction
[CSAT] responses are not required for this level of
certifcation), then press the Next button.
e. Review the Summary page and press the Next
button.
f. Review the terms and conditions and press the
Next button.
g. Confrm that all requirements are met and submit
the application (Figure 2).
Figure 2 Submitting the Certifcation and Specialization Application
You can open the application for the Select Certifcation
without completing it. It will display a status of In
progress within the CSApp tool for up to 90 days while
you continue to make progress toward completing the
requirements.
All company administrators will receive an email from
cpapp-program@cisco.com notifying them that an
application for renewal has been submitted for the
Cisco Select Certifcation.
Within 24 hours, you should receive a congratula-
tory email stating that your company has renewed
its Select Certifcation. This email will also be from
cpapp-program@cisco.com. The CSApp tool will then
refect your Select Certifcation by showing the status
as Approved. The certifcation is valid for one year, the
anniversary date will be one year from the previous
anniversary date.
Once Your Select Certifcation Is Approved
Once your Cisco Select Certifcation is approved, you
will receive a congratulatory email containing a link to
an online welcome kit. The welcome kit includes links
to logos, press release templates, collateral, Partner
Enablement information, Partner Central URLs, and a link
to Marketplace, where you can order a complimentary
electronic PDF certifcate. Plaques may be purchased
for a fee.
Step 5. Renew Your Cisco Select Certifcation

Contents
Step 1. Apply for a Cisco.com password
Step 2. Associate yourself with your company
(Very important)
Step 3. Certify individuals via courses and exams
Step 4. Renew your Cisco SMB Specialization
Step 5. Renew your Cisco Select Certifcation
Step 6. Checklist for Successful Renewal
2009 Cisco Systems, Inc. All rights reserved. Cisco, the Cisco logo, and Cisco Systems are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affliates in the
United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner
does not imply a partnership relationship between Cisco and any other company. (0903R) Step by Step Guide DDM09CS2160 06.09
Have you:
Registered for and received your Cisco.com
password?
Associated yourself with your company in Partner
Self Service?
Completed and passed all required trainings to
proceed with your renewal?
Renewed your SMB Specialization?
Renewed your Select Certifcation?
Once you have renewed your Select Certifcation,
have you applied to receive Partner Development
Funds?
If you have any questions, please contact the Partner
Relationship Team at http://www.cisco.com/go/prt/.
Thank you and good selling.
Step 6: Checklist for Successful Renewal

Contents
Step 1. Apply for a Cisco.com password
Step 2. Associate yourself with your company
(Very important)
Step 3. Certify individuals via courses and exams
Step 4. Renew your Cisco SMB Specialization
Step 5. Renew your Cisco Select Certifcation
Step 6. Checklist for Successful Renewal