Professional Documents
Culture Documents
INSTRUCTIONS:
Rate the person’s performance accordingly. Convert the % Achievement scores using the specified 4-point
scale. Multiply the 4-point rate to the weight percentage of the KPI to get the final rating for that specific
KPI. Then add all KPI scores to get the Final Deliverables Score.
KPI Sales Target Stockroom Admin Customer Service Cash Wrap Service
KPI WEIGHTS 30% 30% 20% 20%
4 Outstanding 105% and above 100& 100% 100%
3 Very Good 100 – 104.99% 90 – 99% 90 – 99% 90 – 99%
2 Acceptable 95 – 99.99% 75 – 89% 75 – 89% 75 – 89%
1 Unacceptable 94.99% and below 74% and below 74% and below 74% and below
PART I: DELIVERABLES
INSTRUCTIONS:
RATE the following performance dimensions using the following scales:
For the column on AREA FOR DEVELOPMENT, please be specific about the areas in need of training. For instance,
instead of writing down “communication skills,” indicate whether it is business writing, grammar course, diction, etc.
For the column on ACTION PLAN, please indicate the appropriate solution. It can be any of the following:
Training
Cross-posting
Joining clubs
Academic studies
Mentoring by _____ (Please specify)
Others: ________ (Please specify)
COMPETENCY DEVELOPMENT RATING AREA FOR ACTION PLAN
DEVELOPMENT
WORK FUNCTIONS
1. Receipt of Delivery – Ability to follow and adhere to D Stocks Improve
established guidelines on the receipt of deliveries and adjustment adjustment
transfers
2. Cashiering - Ability to operate the POS machine. D Uploading practice
master file
3. Cash Wrap Administration - Ability to adhere to and D Informing our practice
implement guidelines, policies and procedures relative modes of
to managing customer transactions and administration payment
of the cash wrap area.
4. Housekeeping – Ability to maintain and implement D Stocks and Enhancement
store housekeeping and maintenance guidelines, cleaning
policies and procedures. materials at
stockroom
COMPETENCIES
5. Product Knowledge – Knowledge of full line of C Know the FAB Frequent
products, their features, benefits and advantages updating from
brochure
6. Salesmanship – Extent to which the employee D upselling practice
uses effective selling skills – suggestive,
alternative, upselling; includes the ability to close
a sale, handle objections and adhere to
established selling procedures and methods.
7. Mathematical Skills – Ability to perform basic C Cash count practice
arithmetic and mathematical operations and approach frequently
practical problems by choosing appropriately from a
variety of mathematical techniques.
8. Oral Communication Skills – Ability to communicate D Opening practice
effectively, thoroughly and accurately to a customer or conversation to
group of customers; knows how to interface with customer
customers
PERFORMANCE DIMENSIONS 4 3 2 1
Outstanding Very Acceptable Unacceptable
Good
1. Opportunity seeking – refers to employee’s ability to x
breakthrough opportunities, and take prudent risk in pursing
opportunities.
2. Results-orientation - refers to employee’s result/profit x
orientation and concern for the company’s growth. Manifests
sense of job/project ownership and business partnership in
pursuit of results.
3. Quality and Productivity - refers to extent of accuracy, x
completeness, outstanding work result and ability to meet
deadlines.
4. Innovativeness – refers to employee’s ability to seek, think and x
create new ideas towards improvement of existing methods
meeting customer needs.
5. Cost-efficiency – refers to employee’s prudent utilization of x
company resources resulting to efficient cost (as in time, energy
and money).
6. Initiative – refers to employee’s ability to work independently x
and going the extra mile in performing one’s job.
* Pls. be specific. State the specific action to be taken, when, where, how and how much it will incur
PART V. REMARKS/COMMENTS
Remarks ________________________________________________________________________
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