Course Outline Operation and Project Management

Department of Business
New Zealand Diploma in Business

Bachelor of Applied Management

NZDB632 Operations Management

AMOM632 Operations Management

Course Outline,
Course Descriptor & Diary

Student Name/ID ....................................................................................

Semester One 2014

Education and Applied Research Division Department of Business

AMOM632 NZDB632 Course Outline Sem 1 2014.docx 24/02/2014 Page 2
CPIT
1 COURSE STAFF MEMBERS/ K KAIMAHI

(a) Course Convenor

David Mark Room number S157 Contact number 021 862 497
email: david.mark@cpit.ac.nz

Tim Baird Room number O304 Contact number 022 1315 381
email: tim.baird@cpit.ac.nz

(b) Moderator

Bruce Smit Wellington Institute of Technology
email: bruce.smit@wintec.ac.nz

(c) Operations Manager

Sue Crichton Room number O104 Contact number 940 8126
email: sue.crichton@cpit.ac.nz

(d) Academic Manager

Dr Teresa Schwellnus Room number O104 Contact number 940 7502
email: teresa.schwellnus@cpit.ac.nz

(e) Head of Department

John West Room number O104 Contact number 940 7507
email: john.west@cpit.ac.nz

2 CLASS HOURS AND TIMES / WTAKA

Day Time
Tuesday LG-A
Wednesday LG-B
1.00 4.00 pm
5.30 - 8.30 pm
Tutorial Friday 2.00 3.00 pm


CPIT
3 COURSE DESCRIPTOR/ K WHAKAMRAMATAKA

BAPPMGT AND GRADUATE DIPLOMAS
(15 credits)
150 hours of learning time, comprising:
formal lectures
assignments
teacher directed study
self-directed study
tutorials
NZDIPBUS AND RELATED DIPLOMAS
(20 credits)
200 hours of learning time, comprising:
formal lectures
assignments
teacher directed study
self-directed study
tutorials

Prior successful completion of the below prerequisite(s) is recommended for success in this
course. It is your responsibility to ensure you have completed the stated prerequisites for courses
in which you enrol.

Pre-requisites None
Co-requisites None

Aim
The aim of this course is to give students an understanding of the concepts and analytical
methods that contribute to the systematic direction and control of the processes that
transform inputs into completed goods and services. Operations management focuses on
the management of people and resources through systematic management and feedback.
Students will gain introductory knowledge and experience of an operations contribution to
the macro-management environment

LEARNING OUTCOME ONE
Students will appraise the nature of operations management in a given situation.
Key elements
a) Operations management:
role:
o relationship to other main organisational functions
o importance
types, at least one of:
o job
o batch
o mass
o continuous
environmental factors:
o strategic options, at least one of:
cost
quality
responsiveness.
LEARNING OUTCOME TWO
Students will explain quality management, and apply quality management techniques to
improve operations in a given situation.
Key elements
a) Quality management:
definition(s) of quality, at least one of but not limited to:
o fitness for purpose
o compliance
o value
importance, at least one of but not limited to:
o costs

CPIT
o benefits
o productivity
o quality management features
approach(es), at least one (for example, TQM).
b) Quality management techniques:
the seven tools, including Statistical Process Control and at least one other
benchmarking.
LEARNING OUTCOME THREE
Students will select and justify appropriate facilities to ensure efficient provision of a product.
Key elements
a) Facility location, at least one technique.
b) Design:
product:
o multi-disciplinary approach
o development process
layout, at least one of:
o process
o repetitive
o product
job.
LEARNING OUTCOME FOUR
Students will discuss the role of project management, and apply appropriate project
management techniques in a given situation.
Key elements
a) Project management:
role:
o project manager
o project
techniques:
o work breakdown structure
o network analysis (for example, PERT/CPM):
completion date
float/slack
critical path.
LEARNING OUTCOME FIVE
Students will discuss performance management and determine appropriate performance
measures for an operations system(s).
Key elements
a) Performance management:
management controls
strategic objectives.
b) Performance measure(s), at least one but not limited to:
standard times
costs
quality
productivity.

CPIT
LEARNING OUTCOME SIX
Students will understand capacity management, apply techniques relating to resource
planning, and recommend appropriate actions in a given situation.
Key elements
a) Capacity management:
capacity calculation:
o design
o effective
o utilisation
strategies, at least one of:
o influencing the demand
o level
o chase
o sub-contract
o casual labour.
b) Techniques:
forecasting:
o models, at least one of:
simple moving average
weighted moving average
regression
exponential smoothing
o errors, at least one of:
MAD
MSE
MFE
MAPE
production planning, including Master Production Schedule and at least one
of:
o MRP
o EDD
o Johnsons rule
o services:
activity scheduling.
LEARNING OUTCOME SEVEN
Students will apply an understanding of supply chain management, inventory management
and materials management to given situations.
Key elements
a) Supply chain management:
planning
purchasing
processing
distribution.
b) Inventory management:
order quantity:
o fixed period
o variable period
o fixed quantity
o production.
c) Materials management, including but not limited to:
Kanban
JIT.

CPIT
ASSESSMENT WEIGHTINGS
Learning outcomes
Assessment
weighting %
1 Students will appraise the nature of operations management in a given
situation.
15
2 Students will explain quality management, and apply quality
management techniques to improve operations in a given situation.
25
3 Students will select and justify appropriate facilities to ensure efficient
provision of a product.
12
4 Students will discuss the role of project management, and apply
appropriate project management techniques in a given situation.
8
5 Students will discuss performance management and determine
appropriate performance measures for an operations system(s).
10
6 Students will understand capacity management, apply techniques
relating to resource planning, and recommend appropriate actions in a
given situation.
15
7 Students will apply an understanding of supply chain management,
inventory management and materials management to given situations.
15
TOTAL
100
All learning outcomes must be evidenced; a 10% aggregate variance is allowed.

No Description Assessment Type
Pass
Criteria
Weighting
Outcomes
Assessed
1 Assessment 1 Case Study
50%
Overall
25% 1, 5
2 Assessment 2 Case Study 25% 2, 4
3 Assessment 3 Examination 50% 2, 3, 6, 7

Learning and Teaching Strategies
Lectures:
Exploring key concepts and issues in operations management to prepare students for
directed learning.
Group Learning/Tutorials:
This will take the format of tutorial questions, case studies and learning scenarios
encouraging application of principles relating to operations management. Students will
develop problem-solving skills and obtain feedback about their progress of learning.
Self-directed study:
Students acquire information, understanding and insight into operations management
through their own efforts. They will be encouraged and supported to extend their knowledge
and understanding by pursuing further text/resources and participating in discussions about
questions and issues raised during lectures or tutorial sessions


CPIT
4 ASSESSMENT SUMMARY

No Assessment Type Weighting Outcomes
Assessed
Due Dates
1 Case Study 25% 1, 5 Wednesday 2 April 2014
2 Case Study 25% 2, 4 Wednesday 21 May 2014
3 Examination 50% 2, 3, 6, 7
Friday 27 June 1.30pm
4.40pm (provisional)

ASSESSMENT INFORMATION PLEASE READ THIS CAREFULLY

The following summary outlines some of the most important information regarding
the assessment of your courses. Refer to the student programme handbook or
Admissions and Enrolments if you require more details.

1 Tests and Examinations / KWhakamtautau

Tests and examinations must be sat on the day and time prescribed in the
course outline. If you do not sit tests and examinations at these times a blank
mark will be recorded. The only exceptions are:

(a) Sitting Tests or Final Examinations at an Alternative Time
Application to sit a test or an examination at a different day/ time will
only be considered in exceptional circumstances (vacations are not
considered exceptional circumstances), and must be received by the
Department on the prescribed application form within 7 working days
of the scheduled assessment/exam date. For security reasons, the
time arranged will be as close as possible to the time prescribed in the
course outline. Application forms are available from The Department
Support Administrator, Record Office X111 or Admissions and
Enrolments.

(b) Applying for an Aegrotat/Impaired Performance
There are two situations where an aegrotat application may be
considered:

(i) You have been prevented from sitting a test or examination
due to illness, injury, personal bereavement or other
exceptional circumstances;
or

(ii) You have sat a test or examination and believe that your
performance has been seriously impaired

Please note that the likelihood of impairment is not, in itself,
considered adequate grounds for absence from a test or
examination. You must sit the test or examination for which the
aegrotat will apply, if at all possible. Special facilities can be
provided for candidates who are unable to sit the test or examination
under normal conditions.


CPIT
For your application to be accepted, you must prove that the
circumstances which gave rise to the application were beyond your
control and were not related to the assessment (especially in the case
of a stress related illness).

Notification of the intent to apply for an Aegrotat/Impaired
Performance must be made to the Department within 24 hours of the
assessment. The Aegrotat/Impaired Performance application must be
made on the prescribed form and returned within seven calendar days
of the original assessment date. Application forms are available from
The Department Support Administrator, Record Office X111 or
Admissions and Enrolments.

2 Assignments / KMahi

Assignments must be submitted by the due date and time prescribed in the
course outline. The instructions for submitting assignments will be described
on each assignment. A signed assignment cover slip must accompany all
material submitted. (Available near the Department assignment drop box).
You should retain a copy of all assignments until final grades are released.

If you do not submit an assignment by the due date and time indicated, you
will be penalised by 10% of the mark awarded for each period of 24 hours or
part thereof commencing from the due date and time. The only exception is
where an application for an extension has been accepted by the
course convenor.

Extensions to Due Dates
An application form is available from your Department Support Administrator
or Records X111. and must be completed with supporting evidence and
submitted to the course convenor in advance of the due date and time. An
extension is at the discretion of the course convenor.

3 Dishonest Practice and Breach of Instructions (including Plagiarism) /
TeMahiTinihaka)

Unfortunately, every semester there are incidences of dishonesty or breaches
of instructions in assessment activities. These are most common in
assignment work. To help you avoid these situations, please note the
following:

The conditions under which a particular assessment is submitted are stated
when the assignment is issued. When you submit your assignment you must
sign a statement on the assignment coversheet confirming that you have met
the assignment conditions. It is important to remember that when an
assessment is stated as an individual assignment, there can be no part of it
that is the same as the work of another student, this semester or in the past.


CPIT
5 REFERENCE TO STUDENT HANDBOOKS / K PUKAPUKA WHINA TAUIRA

Students should obtain a copy of the following

CPIT Student Handbook
Programme Handbook

Each of these contains information for students about a range of policies and
procedures including:

Recognition of Prior Learning (RPL)
Aegrotat Applications/Impaired Performance/Alternative Assessment Times
Dishonest Practices

6 REQUIRED AND RECOMMENDED TEXT / K TUHIKA HIAHIATIA

Heizer, J., & Render, B. (2013).Operations management (11th ed.). Saddle River,
New Jersey: Pearson Prentice Hall.

7 LEARNING STUDY RESOURCES/ K RAUEMI AKO

Learning and Study Resources to assist you in your study
http://library.cpit.ac.nz/

Moodle for course resources
http://moodle.cpit.ac.nz

Timetable Online to find out rooms, staff members, etc
https://ebs4portal-live.cpit.ac.nz/


CPIT
8 COURSE DIARY/ WTAKA

Week Commencing Topic Reference
1 24 February
Course Introduction
Operations Management Overview

No Tutorial
Chapter 1

2 3 March Operations Strategy in a Global Environment Chapter 2
3 10 March
Performance Management (this is not specifically
covered in the text book)

Calculations: Standard times & productivity
Handout

4 17 March Project Management Chapter 3
Friday 28 March Graduation Day
Please check with your tutor if you have class
5 24 March
Forecasting

Design of Goods & Services
Chapter 4

Chapter 5
6 31 March
Managing Quality
Assignment 1 due
Chapter 6
7 7 April
Managing Quality cont.

Statistical Process Control

Chapter 6s
8 14 April
Process Strategy
Capacity Planning
No Tutorial
Chapter 7
Chapter 7s

No Classes Friday 18 April Good Friday
Term Break Monday 21 April Friday 2 May
9 5 May Location Strategy Chapter 8
10 12 May
Layout Strategy

Job Design - Work Measurement
Chapter 9

Chapter 10
11 19 May
Supply Chain Management

Assignment 2 due
Chapters 11
and 11s

12 26 May Inventory Management

Chapter 12
No Classes Monday 2 June Queens Birthday Holiday
13 2 June
Production Planning

MRP

Chapter 13

Chapter 14
14 9 June
JIT, Lean Manufacturing
Class Revision
Chapter 16

15 16 June Study Week
16 23 June
FINAL EXAM: Friday 27 June 2014
1.30pm 4.40pm (provisional)

17 30 June Exam Week

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Department of Business

New Zealand Diploma in Business

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