International Diploma in Computer Studies

Management Information System

The marks given in brackets are indicative of the weight given to each part of the question.
Answer ALL questions.
Time: TWO hours and 10 minutes reading time
eference materia!s are "OT a!!owed.
Part I (20 Marks)
1# $$$$$$$ co!!ect% process% store% and distribute information which can be used b& peop!e.
A) Information Systems '# (ata )rocessing
*# (atabase +anagement (# "one of Them
,# What does '*-. stands for/
A# 'ertified *usiness -nformation .&stem C) Computer Based Information System
*# 'ommon *usiness -nformation .&stem (# 'A( *ui!ding -nformation .&stem
0# What t&pe of -. supports organi1ation2s dai!& activities and maintain the ma3orit& of the
organi1ation2s interna! data/
A# +anagement -nformation .&stem '# (ecision .upport .&stem
*# Office Automation .&stem D) Transaction Processing System
4# Which of the fo!!owing are the two t&pes of workgroup/
A# .tructured and 5nstructured '# 'entra!i1ed and (ecentra!i1ed
B) Homogeneous and Heterogeneous (# 'onceptua! and Logica!
6# What information is needed b& the managers in the strategic !eve!/
A# 7ard -nformation C) Soft Information
*# Tactica! -nformation (# 7igh -nformation
8# What are the three stages of -T 9vo!ution/
A# Office Automation% Transaction )rocessing and *usiness -nte!!igence
B) Automation of Work, Information anagement and Business Transformation
'# )!anning% (esigning and -mp!ementation
(# .oftware% 7ardware and )rocedure
:# $$$$$$$ is a s&stem which is specifica!!& designed to support teams with information sharing
and their needs.
A# Team .upport .&stem '# (ata .upport .&stem
*# -nformation .upport .&stem D) Workgroup Support System
;# Which of the fo!!owing is !"T a categor& of +anagement ro!es/
A# -nterpersona! o!e C) u#ti$Tasking %o#es
*# -nformationa! o!es (# (ecisiona! o!es
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<# Which is of the fo!!owing is considered as unprocessed% raw facts% ideas% concepts and
instructions/
A) Data '# -nformation
*# .&stem (# "one of Them
10# Which of the fo!!owing is !"T a component of (ecision .upport .&stem/
A# (ata '# (.. -nterface and -ntegration .oftware
B) Procedures (# +ode!s
Part - II (80 Marks)
uestion ! (20 Marks)
a# What is -nformation .&stem/ =8 +arks>
Answer:
Information Systems co##ect, process, store and distri+ute information so t,at it can +e
used +y peop#e- It contains information a+out significant peop#e p#aces and t,ings .it, t,e
organi/ation or in t,e environment surrounding it-
b# (iscuss the differences between +-. and (... =; +arks>
Answer:
IS invo#ves t,e deve#opment, maintenance and understanding of computer information
systems from a +usiness perspective- It com+ines t,e use of tec,no#ogy and appreciates
+usiness environment-
DSS is a too# r process .,o#e uti#ity is re#ated to its a+i#ity to support decision$making in
t,e rea#$.or#d situation and not to provide t,e so#ution +y itse#f-
c# Wh& does information need to be managed/ =8 +arks>
Answer:
T,ere is so muc, of its t,ese days
It is a va#ua+#e asset in most organi/ation
It can provide a competitive advantage in t,e market p#ace-
Information faci#itates c,ange
Information ena+#es managers to manage effective#y-
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uestion 2 (20 Marks)
?ive the differences between the fo!!owing:
i# Workgroup -nformation .&stem and )ersona! -nformation .&stem
Answer:
WIS is a system t,at co##ects and co##a+orate peop#e1s .ork toget,er to ac,ieve a common
goa# .,i#e PIS are systems used to ,e#p an individua# to faci#itate t,eir .ork-
ii# 7omogeneous and 7eterogeneous Workgroup
Answer:
In ,omogeneous .orkgroup everyone in t,e .orkgroup fu#fi##s t,e same ro#e or t,e task is
performed in a #inear fas,ion .,i#e In ,eterogeneous .orkgroup t,ere are severa# ro#e and
2o+s covered +y individua#s .it,in t,e group-
iii# .tructured and 5n@structured (ecision
Answer:
Structured decision ,ave a kno.n and .e##$defined so#ution t,at uses fu##y avai#a+#e data
.,i#e 3nstructured decision t,ere is no agreement upon procedure and not a## t,e
necessary date may +e avai#a+#e-
iv# .trategic and Operationa! Leve! of +anagement =4 A 6 +arks>
Answer:
Strategic #eve# management is t,e driving force of any organi/ation- It is composed of
o.ners, stock,o#ders and c,ief e4ecutives .,ic, +asica##y creates p#ans and goa#s for t,e
overa## company to ac,ieve- T,ey usua##y need soft information and t,e decisions t,ey
make are unstructured .,i#e "perationa# #eve# management dai#y operation are t,e c,ief
concern- T,e TP and process contro# data are t,e ma2or concern- T,ey usua##y need ,ard
information and t,e decisions t,ey make are structured-
uestion " (20 Marks)
a# With the he!p of a diagram% i!!ustrate and describe the different information needs of
each !eve! of management. =; +arks>
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6 anagers at a## #eve# of an organi/ation need information in order to ensure t,at t,ey
are ac,ieving t,e desired o+2ectives or targets for t,ere are of +usiness- Strategic #eve#
needs summari/ed information +ut t,e #o.er #eve# needs detai#ed information-
b# ?ive a scenario or app!ication where 9Aecutive .upport .&stem is used. =; +arks>
Answer:
7SS ena+#es data and information to +e dra.n out from any num+er of systems, inc#uding
t,ose e4terna# to +usiness for e4amp#e stock market s,are information- In 7SS t,ey used
mode#s to genera#i/ed computing and te#ecommunication faci#ities for monitoring and
contro##ing a +usiness- 7SS can a#so +e used in psyc,o#ogica# profi#ing .,ic, are used +y
organi/ation to provide management .it, information a+out future and potentia#
emp#oyees-
c# What is Workgroup 'omputing/ =4 +arks>
Answer:
Workgroup computing offers t,e potentia# to dramatica##y improve t,e effectiveness and
productivity of organi/ations +y radica##y improving t,e coordination of comp#e4 tasks
.,ic, re8uires cross functiona# team to .ork toget,er
uestion # (20 Marks)
a# 9Ap!ain in detai! the different stages of -T 9vo!ution. =< +arks>
Answer:
Stage Impact Benefit 74amp#es
Automation of work
?etting work done
(oing the same
things more
efficient!&
Operationa! efficienc&
)a&ro!!
'heck )rocessing
*asic Order
)rocessing
Air!ine eservation
-nformation
+anagement
estructuring work
and work process
(oing things
different!&
Operationa! and
Tactica! effectiveness
'ustomer -.
Air!ine Bie!d
+anagement .&stem
9-.
*usiness
Transformation
(efining the
business
(oing different
things
'hanging the
businessCindustr&
ru!es
.trategic effectiveness
and positioning
D-T -nventor&
9@'ommerce
On!ine Ana!&tica!
)rocessing EOLA)#
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b# Wh& the app!ication of -T provides a competitive advantage to organi1ations/ =8 +arks>
Answer:
Information Tec,no#ogy provides a competitive advantage +ecause t,e need for IT
app#ications no.adays increased- ost +usinesses are ,aving automated systems, systems
t,at manage information effective#y and efficient#y- It a#so transforms +usiness or
redefining industry ru#es- If t,e company .i## adapt t,en it may affect t,e possi+#e gro.t,
on t,e num+er of customers and stops organi/ation to possi+#e gro.t,- IT c,anges ,o.
organi/ation performs its activities and operations- So genera##y it provides a great impact
on ,o. a company +ecome competitive in a g#o+a# or internationa# market-
c# (iscuss the concepts of ?roup (ecision .upport .&stem. =6 +arks>
Answer:
:DSS are interactive computer systems supporting a group1s formu#ation and so#ution of
;unstructured pro+#ems<- It ena+#e teams to s,are information and cooperate on pro2ects
common#y referred to as .orkgroup computing-
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