Professional Documents
Culture Documents
Programme Notes
Alan McSweeney
Objective
0 1 2 3 4 5
Non Existent Aware Reactive Proactive Managed Optimised
• Vision
− Realisation of the full benefits of Corporate Information by
making it readily available to Management and Staff
− Treat Information as a Corporate Asset
• Mission
− Establish an Information Governance function, enhanced
information systems capability and greater collaboration for
value delivery
− Structure programme to realise this vision
• What will give the greatest chance of achieving the
greatest value at the lowest risk and lowest cost?
• Structure
the associated implementation programme to
achieve the goal and requirements
Business Performance
Management
Organisation
Change,
Change Management Performance
Management
Governance,
Processes,
Programme Delivery Staffing, Issue,
Risk, Change
Management
Value
Business Performance
Management
Technology Governance
Tools, Training, Personal
Infrastructure, Structures and Performance
Implementation, Technology Management
Processes
Operation Initiatives
Organisation
Change,
Change Management Performance
Management
Governance,
Processes,
Programme Delivery Staffing, Issue,
Risk, Change
Management
• The
business does not know or define what
measurements and indicator metrics are to be provided
• The information technology infrastructure does not exist
to collect data to enable the measurements to be
generated
• Key activities
− Integration management
− Scope management
− Time management
− Cost management
− Quality management
− Human Resources management
− Communication management
− Risk management
− Requirements, business case and benefits and analysis
management
− Process definition management
− Service management
• Problem Management
− Minimises the effect of errors in the IT environment and IT services on the
customers. It is a process focused on diagnosing and rectifying problems in the IT
environment to obtain the highest possible stability in IT service delivery
• Incident and Service Request Management
− Manages the day-to-day support interface between end Users and service providers
and minimises service disruption to the end User by quickly resolving Incidents that
occur in the infrastructure
− Call Management and efficient first-level support are encompassed in this process.
• Operations Management
− Performs and manages day-to-day processing activities required for IT Service
Delivery in accordance with agreed-upon service levels and operates the IT
Production environment required to deliver services
• Security Management
− Manages a defined level of security on information and IT services.
• Continuity Management
− Manages organisation’s ability to continue providing a pre-determined and agreed
level of IT Services to support the minimum business requirements following an
interruption to the business
• Availability Management
− Plans for, monitors, manages and improves service availability, at acceptable costs,
to users in order to meet the service requirements as per SLA
• Capacity Management
− Ensures the provision and management of IT capacity to meet evolving business
requirements on time and at effective cost
• Financial Management
− Management of the monetary resources of the organisation, supporting planning
and execution of the business objectives to achieve maximum efficiency
− Responsible for accounting the service costs and return on IT Service investments,
as well as recovering costs from the customers
• Service Planning
− Designs, develops and controls Service Plan required for service
development
• IT Strategy and Architecture Planning
− Development and maintenance of IT strategies and architecture for the
deployment and implementation of IT infrastructure solutions throughout
the organisation in a cost-effective manner
• Customer Management
− Establishes and maintains links between executive business managers and
the IT services organisation
• IT Business Assessment
− Assesses the market for IT Services, determines business needs and
recommends IT Services to full-fill specific market segment business
requirements
Alan McSweeney
alan@alanmcsweeney.com