Industry focus: Machinery and equipment

SYSPRO holds
its head high in
Manufacturing
Market
RapidTrade integrates
online shopping
with SYSPRO
Machinery & equipment
companies gain
benefits via SYSPRO
 TECHNOLOGY INSIGHT – Phil Duff
CEO’s message
Lean
manufacturing
and SYSPRO
W
elcome to the first edition of SYSPRO
Global Talk for 2009, where we are
focusing on the Machinery and
Equipment market. In line with that theme, I
would like to have a look at the interaction
between Lean manufacturing and SYSPRO.
Lean Manufacturing is a powerful approach
used by manufacturing companies to drasti-
cally improve manufacturing processes. It
is essentially a philosophy that is applied to
improve the way processes work; in business,
those processes rely on systems to support
the actual operations. In short, Lean address-
es how processes should work and SYSPRO
makes sure the processes work consistently.
Lean represents the convergence of a
number of manufacturing philosophies with
labels and acronyms such as Just-in-Time
(JIT), Quality-at-the-Source (Q@S) and Total
Quality Management (TQM). Although Lean
is increasingly applied in other industries, the
key understanding comes from defining Lean
in its manufacturing context.
The basic goal of Lean Manufacturing is to
get more done with less, by minimizing inven-
tory at all stages of production, shortening
the product cycle times from raw materials to
finished goods, and eliminating waste.
The term ‘Lean’ is used because Lean
manufacturing uses less:
n Human effort in the factory
n Manufacturing space
n Capital investment
n Materials
n Time between the customer order and the
product shipment
1 SYSPRO Global Talk I Vol 6 No.1
Phil Duff – CEO, SYSPRO
"I believe that without a good
system like SYSPRO, the process
improvements achieved through
Lean initiatives are unlikely to be
permanent."
Within this strategy for remaining competi-
tive by identifying and eliminating wasteful
steps in products and processes, the following
are common practices:
n Continuous flow production
n Continuous improvement
n Improvement of equipment reliability
n Quality at the source
n Pull production
Some Lean initiatives can be hugely strength-
ened with a synergistic SYSPRO implementa-
tion and vice versa, whereas in other cases
the two efforts should really be viewed as
separate initiatives and managed independ-
ently from each other. However you look at it,
it’s true that systems which operate without
embedding long-term improvements essen-
tially miss the point. A frequent problem with
some ERP implementations is that the ques-
tion “What are we trying to achieve?” is met
with only vague answers. There’s no doubt
that some specific SYSPRO implementations
require the guiding strategy of specific Lean
principles to fulfill their business improvement
objectives.

On the other hand, any improvements made
possible by the Lean technique of ‘Batch size
reduction’ have to be embedded in the
parameters of the Manufacturing component
of SYSPRO for those benefits to actually mate-
rialize.
Another consideration is that a key require-
ment for many Lean initiatives is readily avail-
able and accurate data – which naturally
resides in SYSPRO. Furthermore, information
needs to flow from wherever it is captured to
where it is needed to support the Lean initia-
tive – which is best achieved by the integrated
nature of SYSPRO’s database. It is also criti-
cally important to note that the way SYSPRO is
implemented determines whether any benefit
will accrue to the Lean initiative.
TECHNOLOGY INSIGHT – Phil Duff
Furthermore, one needs to consider the
long term: Lean strives to continuously modify
processes in order to move closer to the ideal
status, whereas SYSPRO works best when a
particular configuration is set up once and
then left to run consistently. Even where the
mutually supportive nature is obvious, this will
not happen automatically and will require
specific attention.
I believe that without a good system like
SYSPRO, the process improvements achieved
through Lean initiatives are unlikely to be per-
manent. v
Phil Duff
CEO
SYSPRO
SYSPRO Global Talk I Vol 6 No.1 2
 WORKING WITH SYSPRO – SYSPRO ASIA
Barrett
Communications
improves profitability
and competitiveness
with SYSPRO
C
ommunications equipment provider
Barrett Communications is reaping the
benefits of tight integration across the
entire suite of SYSPRO products through its abil-
ity to respond rapidly to changing economic
conditions and ensure complete control over
the supply chain.
Specializing in long-distance high-frequency
communications, Barrett Communications is a
Perth-based manufacturer with an internation-
al reputation for high product quality, on time
delivery and ongoing customer support.
Since 98% of Barrett Communications’ prod-
uct is exported, the use of SYSPRO is invalu-
able because it tracks a customer’s order from
receipt to dispatch. This is especially important
because equipment is supplied to some of
the most remote and inaccessible places in
the world. Clients are scattered throughout
3 SYSPRO Global Talk I Vol 6 No.1
most countries in the world and include the
UN, international relief agencies, government
organizations, multinational companies and
peace-keeping organizations.
SYSPRO has tightened controls over the entire
manufacturing process and automated test
systems mean Barrett can maximize product
quality with a rapid throughput. Phil Bradshaw,
Managing Director of Barrett Communications,
says: “The control over the manufacturing proc-
ess that SYSPRO provides has improved our
ability to respond to large requirements at short
notice. This is particularly important in times of
natural disaster or during humanitarian crises,
as high-frequency communications are used
as the main communication method and we
need to get products out quickly.”
SYSPRO was selected for its superior function-
ality, scalability and Windows capability. Also,
the product fitted Barrett perfectly in terms of
processes and accounting.
While Barrett has experienced almost 60%
growth over the past five years, a significant
proportion of that growth took place over the
past two years. Despite this growth, Barrett has
not had to employ any additional finance or
manufacturing staff and Bradshaw attributes
this to SYSPRO’s efficiency and user-friendli-
ness.
“We quickly settled into using SYSPRO and
within a very short period we were seeing the
benefits. It helps us respond
rapidly to changing markets
and customer needs, and
we’ve maintained our oper-
ating costs in a growth phase
- without the need for any
extra staff,” he says.
“At first, the MRP process
seemed a little more complex
in SYSPRO but once we mas-
tered it, we realized SYSPRO
is a much better system. As a
result of the functionality, we
now have better forecast-
ing, forward manufacturing,
and raw materials supply -
we’re more accurate across
the manufacturing func-
tion which means we can
be more competitive and
profitable.” v

SYSPRO holds
its head high in
Manufacturing
Market
I
n this excerpt from a Manufacturing Software
Review by J. Carlton Colllins, CPA, SYSPRO
is positioned as one of the top three system
solutions for the manufacturing market sector.
J. Carlton Collins runs an accounting services
advisory company in the US.
Tier 1 Manufacturing Solutions - Five to seven
years ago, Tier 1 solutions were the top dogs in
the pack and many manufacturers needed to
pick from this group. However by today’s stand-
ards, these products look more like ‘bloatware’
than ‘software’. These ERP solutions have been
so crammed full of features that companies
must wade through ridiculously lengthy pro-
cedures just to write a check or print a report.
Corporate America is fed up with Tier 1 solutions
and they are running away from them in large
numbers. Today solutions such as SYSPRO not
only run on the top databases and offer all of
the modules you could ask for (save workflow),
but they are far less expensive to purchase,
implement, and maintain. They are also more
easily customized, far easier to use and more
proven.
High-End Manufacturing Solutions – There
are many high-end manufacturing solutions in
the marketplace. These products have many
advantages and they all fit certain manufactur-
ing niches very well. These solutions have merit,
but can not yet be considered to be complete
manufacturing solutions. Please note that these
products are typically extremely well-suited for
light manufacturing and heavy bill of material
processing situations.
Vertical Manufacturing Solutions – There are
hundreds of solutions designed specifically for
various manufacturing situations and years
ago, in the late 1980’s and early 1990’s, these
solutions were the best avenue for manufac-
turers. However, if you examine these vertical
solutions closely you will find significant short-
comings with all of them that can not be over-
SYSPRO GLOBAL
looked. These shortcomings typically include
weak financial reporting, weak consolidation
capabilities, proprietary technology, no cus-
tomization tools, missing modules, missing fea-
tures, weak product support, a skinny or non-
existent distribution channel, a financially weak
parent company, etc. Many of these solutions
are designed to run stand alone and the cus-
tomer is expected to pay large programming
fees to integrate them into financial systems.
With low-priced and proven solutions such as
SYSPRO, it is folly to consider these higher priced
solutions.
J. Carlton Collins commented specifically on
SYSPRO as follows:
SYSPRO is perhaps the best manufacturing
solution on the planet dollar for dollar. The prod-
uct is well proven and is packed with so many
features that it gives even SAP a good run for
the money. More than any other manufacturing
product I’ve seen, SYSPRO is built upon sound
manufacturing principles and process flow. The
product offers the best solution for accounting
for scrap that I have ever seen. SYSPRO incor-
porates all of the modules you would want. The
product pricing is very low for a manufacturing
solution and for companies who are looking for
a good solution, SYSPRO might be just what the
doctor ordered. v
SYSPRO Global Talk I Vol 6 No.1 4
 WORKING WITH SYSPRO – UK
SYSPRO
puts the shoulder to the wheel
for specialist vehicle manufacturers
S
pecialist vehicle and niche vehicle tech-
nology manufacturing in the UK is a chal-
lenging marketplace comprising several
different industries. Staying ahead of both
homegrown and foreign competition demands
that these companies are highly efficient.
K3 Business Technology Group (K3) custom-
ers – Del Equipment UK, Extec Screens and
Crushers, Fontaine International Europe and
Allen-Vanguard demonstrate the diverse needs
of businesses in this complex marketplace.
Seamless solutions enable PLM
Del Equipment UK is a leading exponent of
tail-lift equipment manufacturing. Faced with
solving a key management issue of seamless
information flow and visibility, Del implemented
a fully integrated Computer Aided Design
(CAD)/SYSPRO solution.
The company develops innovative tail lift
designs and provides variations of its standard
range to meet demanding customer require-
ments. Del sought a way to speed the transfer
of data between each system to revolutionize
its Bill of Materials processes.
Del Equipment’s Product Lifecycle
Management (PLM) strategy is underpinned
by software from Pulse Technology Systems,
K3’s PLM software partner. Pulse uses e.net
5 SYSPRO Global Talk I Vol 6 No.1
architecture to integrate seamlessly with
Del’s SolidWorks CADapplication and tailored
SYSPRO system.
This solution reduces time to manufacture,
assists product design and speeds up change
procedures. The tight integration provides the
ultimate in information visibility and automates
the BoM process as Del Equipment’s designers
are able to transfer accurate BoM informa-
tion directly into SYSPRO, eliminating manual
checking or re-keying of data. It also ena-
bles the company to link individual customers’
requirements with production costs to produce
faster and more accurate quotations.
Managing product variation
Like Del Equipment, Extec Screens and
Crushers sought the benefits of improved data
transfer, shared information and faster design
to market cycle times for its wide range of
machines. Extec is a world-leading provider of
mobile crushing and screening solutions for the
extractive, demolition and recycling sectors.
The company has three design offices work-
ing on variations of its 11 core machines. Each
core machine has specifications which are
individual to a number of customers, promoting
a high level of end-user customization.
Through seamless integration between its
Pulse PLM package, Inventor 3D modeling
software and SYSPRO, Extec has overcome
the usual design-to-production difficulties. The
company benefits from a fast, seamless stream
of design/manufacturing data which reduces
the crucial design-to-manufacturing cycle.
The fully integrated solution enables the
firm’s designers to enter accurate BoM infor-
mation directly into the PLM application,
which then outputs the data to SYSPRO to cre-
ate Works Orders. By pulling the data directly
into SYSPRO, Extec is able to link individu-
al customers’ requirements with production
costs to produce faster and more accurate
quotations.
 WORKING WITH SYSPRO – UK

Strengthening the supply chain

Fontaine International Europe’s coupling
devices connect HGV tractor units to their
trailers. More than 50% of Fontaine’s European
customers are OEM truck manufacturers which
automated their processes and required
Fontaine to eliminate its manual order process-
ing to prevent bottlenecks in the supply chain.
Real-time information and visibility is crucial in
this environment.

Future-proof and flexible

To improve its supply chain and migrate to
a lean environment, Fontaine replaced its
original MRP software with SYSPRO. The SYSPRO
Event Management module allows the sys-
tem to monitor events in real time and auto-
matically informs key people about the event.
These events can trigger an e-mail, run another
SYSPRO module, run another application, or
write to a log file for later review.
Allen Vanguard, a global leader in technolo-
gies for minimizing the effects of hazardous
devices, replaced its outdated ERP system with
a tailored SYSPRO solution that enables the
firm’s management to better control changes
to the product mix and develop new products
for specialist markets.
The system allows Allen Vanguard to use
a wealth of reporting capabilities and man-
age the quotation and selling process with
improved continuity. v

SYSPRO Global Talk I Vol 6 No.1 6

 WORKING WITH SYSPRO – CANADA

Quadco
manages complex
manufacturing process

Two years ago,

the company
decided to move
from an ASCII-
based system
to Microsoft SQL
Server, relying on
SYSPRO’s ability to
leverage Microsoft
solutions.
“We can do just
about anything
now.”
- Lissa Cayer,
IT Administrator

Q
uebec-based company Quadco is
using SYSPRO to manage the details
of a highly customizable manufactur-
ing process with simultaneous Purchase Order
receipts linked to the jobs and to Accounts
Payable.

Incorporated in 1988, Quadco employs

approximately 200 people and has facilities
across Canada as well as in Lexington, South
Carolina. The company focuses on wood har-
vesting and industrial equipment, and its inno-
vations in saw teeth and related forestry equip-
ment have earned it more than 40 patents in
various countries. Quadco has run its business
on SYSPRO for the past 11 years.

7 SYSPRO Global Talk I Vol 6 No.1


Quadco's expansion has been characterized
by a steady annual rise in sales, as well as by
increased complexity due to a growing product
line. Lissa Cayer, the company’s IT Administrator,
says the challenge has been to closely control
the manufacturing details for a highly customiz-
able production process, and to link everything
within that process to other modules.
Cayer explains the process of manufactur-
ing a large tree-cutting attachment called a
‘head’. “The complete head is huge, but some
customers only want a disk,” she says.
"There are five kinds of saw teeth available, a
variety of holders, and the cutting rotation can
be right- or left-handed. There are many pos-
sible variations – it can be as complicated or as
simple as the customer wants it to be.”
WORKING WITH SYSPRO – CANADA
Two years ago, the company decided to
move from an ASCII-based system to Microsoft
SQL Server, relying on SYSPRO’s ability to lever-
age Microsoft solutions. “We can do just about
anything now,” Cayer says. “We can even
create our own queries and reports. SYSPRO is
highly customizable, and with SQL Server you
can go to the database and create your own
triggers.”
From the query screen, a user has complete
access to information on parts availability,
prices, bills of material, and all movements of
any particular stock item. In addition, Quadco’s
technical drawings are attached to PDF files,
any of which SYSPRO can open with a single
click.
One of the SYSPRO modules that Quadco
uses most is the Product Configurator. “With
Product Configurator, the customer can spec-
ify the criteria and the components follow. The
job is sent to production and a sales order is
created for the customer, with the price quot-
ed. If that customer always creates the same
order, it goes into the library, and the next time
the customer needs it everything is automatic,”
Cayer says.
She believes SYSPRO has been an excellent
choice for Quadco.
“The functionality we have controls our manu-
facturing and links it to sales, accounts receiva-
ble, accounts payable and the general ledger.
There are no loose ends. You can create a stock
code, know who created it, at what time, and
for which customer or supplier. We have a log
of everybody, what they did and when. As for
the software itself, SYSPRO is really good. We’ve
been using it for more than 10 years, and we’re
still amazed at what it can do for us.” v
SYSPRO Global Talk I Vol 6 No.1 8
 STRATEGIC INSIGHT – SYSPRO USA
Machinery & equipment
companies gain
benefits via SYSPRO
I
n a new report entitled ‘A Special Report
from Vital Analysis: Machinery & Equipment
Sector’, SYSPRO has been recognized by
technology research firm TechVentive for its
achievements in the small and mid-sized mar-
ket sector targeting machinery and equipment
manufacturers.
By embodying our ‘pragmatic, yet visionary’
business philosophy and support of Lean and
Green business and manufacturing practices,
SYSPRO has achieved numerous awards over
the years.
The TechVentive report, written by CEO Brian
Sommer, states that in order to prosper machin-
ery and equipment producers must be “…oper-
ationally excellent and able to ride out the wide
market swings to which the sector is subject”.
TechVentive, a Chicago area IT consultancy
and research firm, provides services to the
buyers and sellers of high technology solu-
tions. TechVentive analyzes software and serv-
ices markets and vendors. Its market research is
published under the Vital Analysis brand and is
focused on people-based technology sectors
and professional services.
Specifically, the report notes that these manu-
facturers require solutions that track design
changes throughout the life of a product/prod-
uct line; permit rapid communication and col-
laboration with critical suppliers and customers;
support rapid time-to-market for new products;
and accurately capture development, rollout
and other pre-production costs.
The report also lists the specific needs for solu-
tions with strong analytic and financial capabil-
ities, particularly in areas like cost accounting,
inventory and forecasting and products that
support low-cost country sourcing. According
to the report, “There is a demand for complete,
integrated solutions like SYSPRO that can be
installed quickly, cheaply and provide value
right out of the box.”
SYSPRO offers small machinery and equip-
ment manufacturers a very sophisticated array
9 SYSPRO Global Talk I Vol 6 No.1
Joey Benadretti –
President and Joint MD, SYSPRO USA
of technology solutions at a competitive cost
point. For example:
n Financials – to help manage capital, track
expenses, and assess customer and product
profitability
n EDI (Electronic Data Interchange) – to
accurately communicate with a bewildering
array of global suppliers
n SOA (Service Oriented Architecture) –
to enable rapid integration of suppliers’,
customers’ and other business partners’ systems
n Planning and Scheduling – to manage
the intricate parts scheduling, fabrication
and assembly process of unique items
n Supply Chain Management - to successfully
orchestrate the movement of parts to
support Lean manufacturing, minimizing
inventory carrying costs
n Lot Traceability – to monitor performance of
suppliers, engineering changes and
facilitate recalls
n Quality Control – to minimize reverse logistics,
warranty repairs and other costs
Joey Benadretti, SYSPRO USA President and
Joint MD, reaffirms the company’s commitment
to keeping manufacturers competitive and
profitable in these challenging times.
“The SYSPRO product line is a complete prod-
uct line for this space. It possesses the full range
of capabilities to manage the initial customer
contact through order processing, manufactur-
ing and post-production service. The product’s
discrete manufacturing functionality is a good
fit for this space as many of the manufacturers
are just-in-time, Lean and make-to-order,” he
says.
SYSPRO’s more thoughtful approach to adopt-
ing new technology, such as web services and
SOA platforms, also reflects the desires of its
buyers who are driven by business needs. This
exemplifies SYSPRO’s ongoing strategy of help-
ing to simplify the success of its customers. v
 PARTNERING WITH SYSPRO – SYSPRO SOUTH AFRICA

RapidTrade integrates
online shopping
with SYSPRO

Shaun Enslin –
Managing Director, RapidTrade SA

“One of the main benefits is the

Sales Engineers have all the infor-
mation they need to do their job.

S
outh African software company
RapidTrade has developed a sales auto- This as a huge advantage for my
mation system which operates either on- staff and has improved the service
or off-line and integrates with all versions of
SYSPRO 6.0 as well as SYSPRO e.net solutions. we offer our customers.”
- Paul Allen, Managing Director, SEI
Shaun Enslin, Managing Director of
RapidTrade, says the system integrates with
Carbide
SYSPRO’s back-end systems, making it simple to
view product stockholding, order product, track
and view order history and process invoices.
integrate their order processing with the SYSPRO
“Our objective is to increase our customers’ back end and implement a secure facility for
profitability by reducing the complexity and their customers and sales representatives.”
cost of their order processing while increasing
turnover,” Enslin says. “The SYSPRO/RapidTrade Companies with high volumes of line items
solution is targeted at companies looking to which receive orders via email or fax often find

SYSPRO Global Talk I Vol 6 No.1 10

 PARTNERING WITH SYSPRO – SYSPRO SOUTH AFRICA
Paul Allen, Managing Director, SEI
Carbide
“Our objective is to increase our
customers’ profitability by reduc-
ing the complexity and cost
of their order processing while
increasing turnover."
- Shaun Enslin, Managing
Director of RapidTrade
that incorrect part numbers result in major inac-
curacies and inefficiencies, negatively impact-
ing customer service. The integrated solution
automates the process of finding the correct
part number and replacing it if the number
given on the order is either obsolete or incor-
rect. Orders can be keyed in during the course
of the day or week and then transmitted at the
user’s convenience. The system will then dial up,
send the order through, return a confirmation,
and disconnect.
Rapidtrade claims to transform the sales order
process by enabling key information to be
exchanged between supplier and retailer via
a secure dial-in facility. Regularly used data is
stored on the retailer’s PC, decreasing the time
needed to create orders and enabling the
retailer or sales representative to capture orders
while not physically connected to the Internet.
To date, customers running SYSPRO, SYSPRO
e.net solutions and RapidTrade include Behr
11 SYSPRO Global Talk I Vol 6 No.1
Services, Bernina, Elvey, Prestige, Deco Craft
and MIC.
Recently, Rapidtrade extended its product
range to include mobile and web portal solu-
tions. Rapidtrade Portal allows companies to
integrate their websites to SYSPRO, and to show
all inventory on a web-type store. As it is based
on portal technology, changes can be made
quickly.
Paul Allen, MD of SEI Carbide, comments:
“At SEI Carbide, we have recently introduced
Rapidtrade to our Sales Engineers on their PDAs.
It has been a great way of extending SYSPRO
out into the field. Our Sales Engineers have
stock, price and discount information on hand.
They are also creating quotations and orders
directly on the PDA, thus reducing the need to
fax and recapture orders.
“One of the main benefits is that the Sales
Engineers have all the information they need to
do their job. This as a huge advantage for my
staff and has improved the service we offer our
customers.”
Rapidtrade Bulk Orders enables mass chain
store orders to be imported directly into SYSPRO.
According to Enslin, this product saves time,
money and facilitates accurate order capture.
In the mobile arena, access to Rapidtrade via
a pocket PC device enables users to read,
modify and create orders from any location.
The company has offices in Johannesburg,
Sydney and Perth, with resellers in Durban,
Cape Town and Toronto. v
www.rapidtrade.biz
 PARTNERING WITH SYSPRO – SYSPRO SOUTH AFRICA

Bernina SA sews up the competition

with SYSPRO and Rapidtrade

W
ith 100 franchised dealers, Bernina
South Africa updated its IMPACT Encore
ERP system to reap the integration ben-
efits of SYSPRO 6.0 and Rapidtrade.

In Bernina’s case, the synchronization is per-

formed by dial-up when the remote user selects
the ‘Send/Receive’ button. The dial-up is made
to a Rapidtrade server that receives the request
to create a sales order, creates it and down-
loads the acknowledgement and any status
changes of other orders to the remote user.
Subsequent connections will return any status
changes.

To solve the problem of people ordering

using the incorrect part number, all past part
numbers and current ones are held in the
Rapidtrade catalog. In SYSPRO, all the part
numbers (both past and present) are held in the
Accounts Receivable ‘Customer Stock Codes’
section under the global option. All these part
numbers, including the current ones, are linked
to the current SYSPRO stock code. Rapidtrade
places the entered part number, whether cur-
rent or not, in the Sales Order Import busi- been significantly reduced, and search times
ness object’s ‘Customer Part Number’ element. for queries, part numbers and prices have been
When the sales order is created, the entered eliminated for those dealers on the new system,
part number is converted to the current part as has the time and cost of sending out price
number by the business object. lists via disk or email.

Rapidtrade extracts the prices from SYSPRO
using the Report Writer Primary Query business
object. It also uses the Sales Order Primary
Query to retrieve the sales order status and
back order information. Rapidtrade then syn-
chronizes these with the remote applet when
the next connection occurs.
Rapidtrade was configured to use the follow-
ing functional areas of SYSPRO e.net solutions
(the e.net solutions System Manager is manda-
tory):
n Sales Order Primary Posting
n Sales Order Primary Query
n Report Writer Primary Query
Bernina has enjoyed many direct benefits as
a result of upgrading to SYSPRO 6.0 and imple-
menting Rapidtrade. Data capture times have
In addition, prices can be checked and
quoted by the dealers at any time, and deal-
ers can save time by checking part numbers
themselves – even outside office hours - thereby
eliminating telephone costs.
In the past, Bernina staff spent much of their
time assisting dealers with their queries. This time
has been greatly reduced and these members
of staff are able to use their time more produc-
tively on other tasks. Queries regarding orders
are also dealt with quickly as both Bernina and
the dealer are using the same order number.
Additional benefits include a higher level of
job satisfaction and productivity for the Bernina
staff. The dealers’ shops can place orders at
weekends and ascertain the item’s availability
while the customer is still in the shop, thereby
increasing customer satisfaction. v

SYSPRO Global Talk I Vol 6 No.1 12

 SYSPRO GLOBAL – CUSTOMER QUOTES
" SYSPRO has dramatically reduced the high
level of manual intervention and the duplica-
tion of effort, as well as improving business
performance.
Edward Pryor & Son, UK
With the implementation of SYSPRO we real-
ized 50-75% ROI right away by the removal of
a third-party computer system and admin-
istrative department that was no longer
required.
Accu-Flo, Canada
Because of the integration
with standard Microsoft
products, you can run
reports on just about any-
thing in any number of
fields. You can see the sta-
tus of any job and where
your stocks are sitting at, all
in real time.
Power Jacks Group, UK
We have an extremely effi-
cient resellers book that
has recently grown to 400
pages. It lists all available
options, variations and pos-
sible configurations for our
complete irrigation prod-
uct range. We wanted an
invoicing system to resemble
this and found it in SYSPRO
Product Configurator.
Nelson Irrigation Corp,
Australia
13 SYSPRO Global Talk I Vol 6 No.1
SYSPRO has allowed the
company to exploit strate-
gic leavers in the market-
place in order to achieve
extraordinary growth over
the last 16 years.
ITW, Canada
Very simply, SYSPRO is an
expert in the flow of infor-
mation, and Semler is an
expert in the flow of liq-
uids. It’s a perfect pairing.
Semler Industries, Inc., USA
The SYSPRO ERP system
has been proven in meet-
ing our specific needs.
Everyone has immediate
status visibility on every
job, from order to final
invoice, and a raft of
detailed general informa-
tion and key analysis data
is available within sec-
onds. At the same time,
we have seen improve-
ments in the way we oper-
ate, in every department.
Overall, we are not only
managing individual jobs
more effectively and effi-
ciently, but the system has
made managing the whole
operation far simpler and
easier.
Bendalls Engineering, UK
My secret? Life would be much harder run-
ning an efficient modern manufacturing
company without SYSPRO.
Peter Sachs Industries Pty Ltd., Australia

I am a very critical customer, but I have to
say that I have been extremely impressed by
the standards of SYSPRO, especially its train-
ing and support with its software.
Mettler-Toledo Safeline, UK
Today, the entire staff is more productive
thanks to SYSPRO. Because the system per-
forms routine tasks, people can apply them-
selves to add more value to what we sell.
Very simply, SYSPRO lets us do more with the
same number of people.
Semler Industries, Inc., USA
SYSPRO plays a significant
role in enhancing cus-
tomer service. Very simply,
it enables us to be more
responsive. Not only does
the system speed an order
through the process, but
also it speeds the shipment
of replacement parts. Our
customers can’t afford
system downtime. With
the ability to see what’s
in stock, we can provide
parts quotes over the
phone and acknowledge
parts orders immediately.
We can easily check the
status of back orders and
open purchase orders.
Norpak LLC, USA
We can do just about any-
thing now...SYSPRO is highly
customizable.
Quadco, Canada
SYSPRO GLOBAL – CUSTOMER QUOTES
We used to work with
various accounting and
spreadsheet systems -
SYSPRO brought all of that
together for us.
Rocan Forestry, Canada
By replacing what was at
times an uncontrolled push
system, with a more control-
led pull of sub-assemblies
through into stock, we are
seeing major improvements
in terms of removing waste;
less overproduction, less
WIP, more efficient proc-
esses, better cycle times,
and so on.
Brightwell Dispensers, UK
The introduction of the SYSPRO ERP system
has provided an integrated management
backbone that is now enabling us to effec-
tively control and manage all the businesses.
From closely monitoring sales to helping drive
out cost it has delivered key benefits that in
the present economic climate have proved
crucial. Moreover, now that the major task of
internal consolidation has been completed,
the system is also providing a platform on
which to take the company forward.
Knitmesh, UK
I can say that SYSPRO provides very low cost
"
of ownership and fast ROI.
Lightnin Mixers Pty Ltd, Australia
SYSPRO Global Talk I Vol 6 No.1 14