CHRYSLER GROUP LLC

Corporate Accounts Payable Update

May 2014
CHRYSLER GROUP LLC
2
PSAP Payments
YTD Payments since launch of PentaSAP:
CAP successfully paid approx. $56B to suppliers in 2013, and $28B
to suppliers in 2014.
Past Due Payments have been significantly reduced.
CHRYSLER GROUP LLC
3
Invoice Load Process (Non ERS)
PentaSAP ECC
CAPSPIN
(eSupplierConnect)
EDI
DataMatics
(US/CAN paper
data entry)
COFIDI
(Mexico Electronic)
T-Source
(Mexico paper)
Process
Integration
(PI)
Layer
NetWeaver
Process
Monitor
(NWPM)
Errors
MIR6
Invoice In Error
Workflow
message to
Approver
Return to
supplier
Set-to-pay
GR
Missing /
Not
Needed?
Can error be
resolved?
(missing GR,
PO Issue)
Additional
Approval
Needed?
Approved
?
Yes
Yes
No
No
PO
Issue?
Workflow
message to Buyer
Workflow
message to User
Yes
Yes
No
No
Yes
PI Error Table
Can error be
resolved?
(Data or
ECC?)
Return to
supplier
No
Yes
CHRYSLER GROUP LLC
2014 Key CAP Initiatives
Continue to Stabilize PentaSAP Wave 1 Direct Material & Vendor Tooling
Payments for Packaging
RDR/RMO/Pseudo Goods Receipts
EDI 820 Payment Remittances
Retro Payments
Launch PentaSAP Wave 2 Indirect Material & Services / Non PO payments
Conversion of data very difficult created many PO & payment issues
Launch New Invoice Processing Service Center
Fiat Services Poland
Launch New CAP Call Center
Leverage Customer Care Call Center
Chrysler Front Office oversight built into process
Developed Case Management Tool to assist with root cause analysis
Stabilize PentaSAP Wave 2 Indirect Material & Services / Non PO payments
Additional Training required
Invoice Submission Enhancements
eSupplier Portal Invoice Status & Payment Remittance Enhancements
Operational AP Reports developed
Invoice Workflow Enhancements
Operational Ownership needed to support stabilization
CHRYSLER GROUP LLC
PSAP Governance
Team Approach
Each tower to be led by an Business & ICT Lead.
Work stream plans include break/fix, data remediation, & enhancements.
Focus is on high priority items necessary for stabilization and critical usability items.
5
CHRYSLER GROUP LLC
Please note that effective April 28
th
the current Vendor Relation Help Desk is being replaced with a
586-274-7676
suppliers@chrysler.com
NEW Chrysler A/P Call Center
The new Supplier A/P Call Center can be reached
by telephone at 1-844-289-1-CAP (1-844-289-1227)
~OR~
Electronically via https://www.eSUPPLIERconnect.com
on the Corp Accounts Payable CAPSPIN home page
Accounts Payable
Call Center Update
CHRYSLER GROUP LLC
CAP Call Center - Call Statistics
CHRYSLER GROUP LLC
8
AP Call Center Update
Top Issues Chrysler Action Supplier Action
Payment
Remittance
Working with Chrysler IT to provide
suppliers with invoice line item payment
remittances via EDI 820 & vendor master e-
mail simultaneously. Additionally, provide
line item remittance on CAPSPIN.
Use Capspin for invoice level payment remittance information.
Make sure your e-mail is up to date on eSupplier Portal. The Call
Center can update your email as well.
Indirect PO
Issues
We are working with the Purchasing
team to resolve known conversion
issues.
Contact your buyer to discuss any inconsistencies with your
converted PO as compared to your legacy PO.
Productive
debit details
For Misc/Other debits, improve process
to provide more complete details within
CAPSPIN and PSAP systems
CLS, NCT, AETC/SR, WRD debit details are found in
eSUPPLIERconnect
RETRO details are found on EDI 820 remittance.
ERS debits for RDRs, RMOs supplier needs to contact the plant
Other debit details can be found using CAPSPIN or contact
Supplier A/P Call Center
Invoice
Submission
We are developing a supplier notification
process for ALL invoices being submitted
through CAPSPIN
When submitting inquiries for status, please use template found in
eSUPPLIERconnect (Chrysler
Group>Reference>Documentation>CAP-Inquiry Invoice or Shipping
Template).
CAPSPIN
Weve recently made enhancements to the
system, to address some of the recent
issues. We will be adding additional
enhancements in 2014 to improve
processing time and remittance data.
When creating a case for multiple inquiries, to the AP Call Center,
enter Multiple" in the Invoice field, and in the Reason field, provide
specific details regarding your request,. Also, fill out Inquiry Invoice
or Shipping Template and upload attachment. Do not submit 1 invoice
per case created.
Contact us at:
1-844-289-1-CAP (1-844-289-1227)
Electronically via
https://www.eSUPPLIERconnect.com
on the Corp Accounts Payable
CAPSPIN home page
PLEASE NOTE:
AGENTS ROLE: Create the case and route to the appropriate
person to investigate.
SUPPLIERS ROLE: Prior to calling, gather details needed for
your inquire. Provide the Agent with requested information and
allow agent to open the case and exit the call.
CHRYSLER GROUP LLC
CAP Case Summary by Category
4/28/2014 - 5/5/2014
43% 57%
CountofCaseID
CLOSED
Total
OPEN
Total GrandTotal
RowLabels
2.INVOICEINQUIRY 492 652 1,144 69%
L1Minacs 475 457 932
L2FiatServices 58 58
L3CAP 12 126 138
Mexico 3 3
Purchasing 5 8 13
1.PAYMENTREMITTANCE 136 171 307 19%
L1Minacs 133 116 249
L2FiatServices 19 19
L3CAP 3 31 34
Mexico 4 4
Purchasing 1 1
4.REFERENCEMATERIAL 32 44 76 5%
L1Minacs 31 40 71
L2FiatServices 1 1
L3CAP 3 3
Purchasing 1 1
5.RECEIPT/ASNISSUE 3 45 48 3%
L1Minacs 3 42 45
L3CAP 3 3
3.BANKINGandADDRESSCHANGES 16 12 28 2%
L1Minacs 5 10 15
L3CAP 11 2 13
7.PURCHASING 18 8 26 2%
L1Minacs 8 1 9
Purchasing 10 7 17
6.SYSTEMISSUE 14 4 18 1%
L1Minacs 12 1 13
L3CAP 1 3 4
Purchasing 1 1
8.MEXICOTOMEXICO 1 2 3 0%
L1Minacs 1 1
Mexico 2 2
GrandTotal 712 938 1,650
CHRYSLER GROUP LLC
CAP Case Summary by Subcategory
4/28/2014 - 5/5/2014
Category Sub Category
Case
Count
Percentag
e
Escalated
Case Count
Escalation
Percentage
1. PAYMENT REMITTANCE
EDI 113 36% 27 24
* N/A 76 24% 8 11
Only by request 66 21% 21 32
CAPSPIN 40 13% 7 18
Emailed without request 20 6% 4 20
Total 315 100% 67 21%
2. INVOICE INQUIRY
Indirect - Current Invoice Status 562 48% 220 39
Direct - Adjustments 185 16% 10 5
Direct - Current Invoice Status 135 11% 28 21
* N/A 103 9% 10 10
Indirect - Adjustments 68 6% 14 21
Indirect - Return Letters 33 3% 7 21
Indirect - PO Issue 26 2% 9 35
Direct - PO Issue 17 1% 1 6
Vendor Tooling - Current Invoice Status 16 1% 8 50
Indirect - Request from vendor to return 13 1% 7 54
Foreign Funds - Current Invoice Status 7 1% 3 43
Direct - Return Letters 7 1% 1 14
Vendor Tooling - PO Issue 3 0% 1 33
Direct - Request from vendor to return i 3 0% 0 0
Total 1,178 100% 319 27%
3. BANKING and ADDRESS CHANGES
Banking 14 45% 3 21
Address or Name Change 13 42% 0 0
Dropped wires, misrouted EFT & lost c 2 6% 1 50
* N/A 2 6% 0 0
Total 31 100% 4 13%
4. REFERENCE MATERIAL
* N/A 77 100% 5 6
Total 77 100% 5 6%
5. RECEIPT/ASN ISSUE
N/A 37 74% 2 5
CHAMPS 8 16% 3 38
ERS 5 10% 1 20
Total 50 100% 6 12%
6.SYSTEM ISSUE
CAPSPIN 16 59% 2 13
EDI 11 41% 10 91
Total 27 100% 12 44%
7.PURCHASING
* N/A 30 100% 20 67
Total 30 100% 20 67%
8.MEXICO TO MEXICO
* N/A 3 100% 2 67
Total 3 100% 2 67%
** Grand Total 1,711 435
* Kana cases submitted via CAPSPIN are not required to assign SUBCATEGORY (working to make this a required field)
** Totals combined Open & Closed cases
CORPORATE ACCOUNTS PAYABLE
SUBCATEGORY USAGE & ESCALATION COUNT REPORT
4/28/2014 - 5/5/2014