FAQ

Uploading content

1. How do I upload my notes on Notesgen?
You can upload your notes by clicking on the Browse button on Selling Page. You can take the
picture of your notes via your phone and upload, or scan them. Its important that the picture
or scan you upload should be clear and legible.

2. What type of content/notes can I upload?
Undergraduates and Postgraduates: study notes and self-prepared materials like project
reports, researches/surveys, assignments, essays, case studies, presentations, critiques, articles,
reviews, monographs, etc.
School Students: study notes of 11
th
and 12
th
grades.
Educators/Professionals: Self-prepared content worth sharing across student community and
peer groups.
Refer to the Terms of Use for understanding the kind of content you can upload.

3. What are the applicable formats to upload?
Notes can be uploaded in doc, docx, pdf, ppt, pptx, txt, jpeg format. Scanned legible
handwritten notes on .jpeg format are also accepted.

4. Is it mandatory to add description to the content I upload?
Yes, you are required to add product (notes) description to the uploaded content. It allows the
buyers to have a clarity about what they can expect from your content before they buy.

5. How do I price my uploaded content?
Pricing of content starts from Rs 200 upwards. Factors like length, clarity, organization of
materials, comprehensiveness, single or multiple topics, chapter-wise notes, group of chapters
on a particular topic, entire course (midterms or finals), importance and demand of topic,
timing of semester, etc. will determine the price of your content. Price your notes in such a way
considering how much you would be willing to pay if you needed these notes. The idea of price
range can also be taken from similar uploaded content on Notesgen. Also make sure that you
price your content most economically which would attract multiple transactions.


6. What kind of content am I not allowed to sell online?
You are not allowed to sell pages of a textbook(s), PPTs, handouts, tutorial notes, videos, etc.
delivered by your class teachers and others. Notes created by others is their property and
cannot be claimed or labelled as your own. You are also not allowed to sell any content that is
prepared by you, but someone else holds the copyright or other similar rights on the content.
Please read the Terms of Use carefully before uploading any content.

7. How can I have multiple sales of my uploaded content?
Once you upload your content on Notesgen, the protected digital copy of your content
becomes accessible to users all over the world for purchasing. Depending upon the demand,
quality, pricing, timing of semester, etc. your content might be purchased by multiple buyers.

8. Can I edit or delete the content once uploaded?
Yes, you can do it by going to your account and selecting the Manage Notes tab.

9. Is my uploaded content safe with Notesgen?
Yes, your uploaded content would be watermarked with Notesgens logo which will prevent re-
uploading of the same content by other users. These would be safe with Notesgen to the extent
that our File Viewer or Mobile App Software will not allow buyers to download or copy the
content after purchasing it.

10. Why should I upload my content for free?
Content uploaded for free will attract many users instantly who eventually may become
potential buyers, thereby making you a preferred seller. A preferred seller is a seller whose
notes are purchased the maximum number of times in a particular content category. Free
sharing of materials will particularly benefit those who cannot afford to purchase and in a
manner promote the social cause.
11. Can I upload the notes in other languages apart from English?
Yes, you can upload the notes in any language.
12. Can I upload notes of other sellers?
No, you cannot upload the notes of other sellers.
Purchasing content
1. Can I preview the content before purchasing?
Yes, you can partially view the content before purchasing. Notesgen provides a preview feature
that allows the buyer to view the first page of the content before purchasing it.

2. What all information is provided in product description?
Product description provides a brief about what all topics or subjects are covered in the
uploaded content. It helps the buyers analyze the appropriateness of the content based on
their requirements before they purchase it.

3. How do I purchase?
You can purchase the notes by adding it into your study shopping cart and then checking out.
You can even add and save/store notes in your shopping cart for future purchases.

4. How do I know the notes uploaded are of good quality?
Our team analyses the content/notes based on its legibility. Notesgen also provides a system
that allows the buyers to share their feedback about the uploaders notes which will be visible
to everyone. We leave it to the judgment of the prospective buyers to refer to the feedback
thus provided.

5. Am I entitled to any refunds if the content I purchased was not appropriate?
As Notesgen provides purchase of content by allowing buyers to preview the first page of the
content and read the brief product description, we do not offer any refunds. However, you can
inform us about any issues (refer to Terms of Use and Copyright Policy) regarding the
purchased content at complaints@notesgen.com.

6. What if I dont find the notes I am looking for?
Our Wishlist Update feature helps you publish your requirements directly on your social profile
page for other users to view it. All users who follow you will get notified about your
requirements and reply accordingly.

7. What if the syllabus followed in my school/institution is different from the one followed at
another school/institution?
Notesgen provides subject-wise contents common across syllabi followed in various
schools/institutions. There are likely to be multiple uploaders for a particular topic/subject.
Even if there are variations in the syllabi, the buyers can decide the suitability and
appropriateness of the contents from amongst the pool of such materials.

8. Can I place bulk orders?
Yes you can fill up your shopping cart and buy in bulk.

9. Can I cancel my order?
As soon as you purchase any content, Notesgen instantly delivers that content into your
personal account on the website. Therefore, order once placed cannot be canceled. Before
placing the order, please refer to the Terms of Use for further details.


Accessing purchased content
1. How can I access the notes I purchased?
The content/notes you purchase are stored under the My Purchased Notes section of your
account. You can view the notes online on our Online File Viewer or on our Notesgen
Reader Mobile App. The mobile app allows you to view your purchased content in offline
mode (without Wi-Fi or mobile internet connectivity).
2. Is the file viewer and mobile app free?
File viewer on website and mobile app is free of cost. However in the second year onwards you
are required to pay a nominal fee of INR 60 annually for mobile app usage.

3. Can I download the content I purchase? If No, why.
Notesgen does not provide the facility to download or copy the content purchased. Copyright
of the content purchased by the buyer rests with the seller. The buyer has the privacy and right
to use the content/notes purchased exclusively for himself/herself for reference purpose and
not for further selling. Selling study notes this way violates our Terms of Use, which can result
in disabling of your account permanently and may also lead to legal actions taken against the
buyer by the seller.

Payment
1. When do I receive my payment?
Disbursements will be made every Friday for the deals concluded till last Sunday.

2. How is payment made to me?
Payment is transferred directly into your Bank Account through eBanking.

3. Does Notesgen take a fee on the sale?
Yes, Notesgen does take a part of the sale as a fee to keep us running and making sure we
provide the best services. Of course, the majority of sales share goes to the seller.
Transaction amount will be shared between the seller and Notesgen in the ratio of 60:40.
i.e.: 60% of the sale money will go to the seller.

Copyright Issues
1. How do I report infringement?
All infringement complaints must be emailed to complaints@notesgen.com. Format of the
infringement email is given in the Copyright Policy. You can also use the Report Abuse button
on the content purchased and provide the required information.

2. What if someone raises an infringement complaint on my uploaded content?
Buyers can raise infringement complaints on the content they purchased. Claims can be made
on Copyright Infringement or legibility of the uploaded content. All claims must be filed by the
buyer within 24 hours of purchasing the content. The seller on the other hand also has to reply
to the claim within 24 hours after receiving the complaint.


3. What if someone unjustly accuses me of infringement?
In that case, we advise you to inform us by email at complaints@notesgen.com that contains
the following details:
a. Name of the person/group registered on Notesgen who filed the complaint
b. Reasons and Details of the infringed content

4. What if the seller does not reply to the claim within the permissible time?
If the seller does not reply to claim within the given time, the money is returned back to the
buyer. The sellers penalty of not replying to the complaint within the specified time results in
blocking of the sellers Notesgen account till the time the issue is resolved.

Account
1. Who all can create an account on Notesgen?
Notesgen caters to Undergraduates, Post-Graduates, School Students, Educators, and
Professionals.

2. How can I edit my account details?
You can edit your account details by visiting your account at Notesgen.com and selecting the
required fields you wish to update.

3. What is a Blocked Account?
A blocked account is an account in which the user is barred from performing any activity on the
website and the mobile app.

4. Is it necessary for me to register before I buy anything?
Yes, it is necessary to register with us.

5. Who all can give feedback?
Only the purchaser can give feedback on the notes purchased.


6. What all information and documents I need for creating my seller account?
For creating your seller account, you are required to complete your basic profile and add your
Bank Account Details (Account Number, IFSC Code, and Bank Name).

7. How can I delete my account?
You can send us your account deletion request at accounts@Notesgen.com. Even after deletion
of your account, we do keep your account information with us in-order to deal with any
disputes.

8. Can I create multiple accounts?
No, you are not allowed to create multiple accounts. If we suspect that you have multiple
accounts, we will terminate all your accounts on Notesgen and block you from further
registering.

9. Can two users use same bank account information at Notesgen?
Every user is required to have a different bank account number for carrying out selling activity
on Notesgen.

10. Can I unsubscribe from your newsletters?
Yes, you can do that by clicking on Unsubscribe link in any newsletter you receive via email.

General
1. Is this process legitimate?
This process is legitimate as Notesgen aims to recognize the value of self-prepared material
worthy of sharing widely in the public domain. The spirit is the same as that of buying and
selling books or getting remuneration for writings.

2. What constitutes as misuse of Notesgen?
Violations of the Terms of Use amounts to the misuse of Notesgen. Please refer to Terms of Use
for further details.

3. On what browser does your website work best?
Our website works best on Google Chrome, Internet Explorer and Firefox. You can even open
our website on a smartphone or tablet or mobile.

4. What is the advantage I get as a seller on Notesgen?
The biggest advantage as a seller is that your notes have a potential to reach out to multiple
users or peers across the globe. Physical copy of your notes remain with you, and the digital
print helps you fetch money when bought multiple times.

5. What are the advantages as a buyer on Notesgen?
As a buyer, by using Notesgen you become less dependent on tuitions and guide/study books,
learning becomes less threatening due to peer support, you develop and learn the art of
making notes from others & get into the habit of self-study.