REFERENCE

PROCEDURE NUMBER

® TITLE
N.O.C. Hardware Management S.O.P. TBD

Section I – GENERAL

A. Purpose:
Data Center and NOC hardware management will be achieved by utilizing our
database located in Altiris to inventory, and track ownership, and location of
equipment. This effort will be a solitary way of verifying equipment, notifying
owners, and determining equipment destinations.

B. Implementation:
• A grid numbered 1 - 50 and A – U will be placed on the wall at ceiling level to
create a grid for locating exact positions/locations of equipment in the Data
Center. This grid along with the inventory diagram will enable quick and efficient
locating of all equipment.

• These grid markings will be implanted by preprinted tags that will be hanging
from the ceiling tile frame.

• Each device should be rack mounted (please refer to the Rack and Stack SOP)
and the associated Grid location will also note the Rack location.

• Each device in the data center will be labeled with the Device Name and IP
address in a conspicuous place that can be easily seen when accessed. These
labels are also placed in an area on the equipment that will not restrict air flow in
any way

• All devices will be properly cabled – See Cable Management SOP.

C. Equipment Storage

• Upon arrival, equipment will be documented, signed for and accepted by

authorized NOC personnel. We will determine at that point who the owner of said
equipment is.

• Equipment that is not ready to be installed that has arrived onsite will be stored
in a secure location in a secure cage in the basement of Head Quarters.

• Equipment that is ready for installation will be installed in a pre-designated

location. This equipment will be installed in a neat and organized fashion.

• A meeting and agreement between the equipment owner and NOC personnel
will preside to determine any special needs for equipment and location of said
equipment to racked and staked.

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• If equipment is not claimed it will be inventoried and stored temporarily in the

storage cage in the basement.

• It is the owner’s responsibility to organize installation and storage of equipment

expediently and upon arrival at the Data Center.

D. Section I. a – Data Center Grid

This is the Link to the Data Center Grid.

This Grid is color coded to match the Data Center Spreadsheet.

E. Section I. b – Data Center Layout Spreadsheet

This is a link to the Datacenter spreadsheet.

The Spreadsheet is color coded to match locations on the Data Center Grid.

Section II PROCEDURE

• New equipment should be received, accepted, documented and stored by NOC

or Other Authorized personnel.
• There will be a log sheet in place to facilitate equipment acceptance.
• Hardware name & serial number will be notated and logged.
• Each device located in each rack will be documented and assigned a location
according to the Data Center Grid.
• Open Data Center Grid document – Data Center Grid.vsd located in NOC Docs
Repository, Move mouse pointer over the desired rack, right click your mouse
and select the file for the rack. The contents of that rack will then be displayed.

Section III Change Control

Section IV End Of Life

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• When Equipment has come of age that it is no longer supported by the

manufacturer, it has reached a stage that is called End Of Life.

• Equipment that has reach EOL be upgraded, removed from production, and in
some cases depending on criticality of the application that it is running, it may
remain installed and running.
• Equipment that is at EOL will be upgraded while following the change c ontrol
process. (See Change Control Section)

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