Last Update Network Center

Feb. 27, 2008 NOC

APPLICATION First Support
1 Altiris Bobby Hillard
2 APC InfraStruXure Manager DRC Paul Shoemaker
3 Automatic Fairgate Center Cubic
4 AutoPatch Police servives John Gomez
5 AVL System Siemens/Continental
6 Breeze Application Paul Worcester
7 Cad System Police Communications Farouk Baksh
8 CICS W. Dye III
9 Cobb Regional Partner Dexter Chrenshaw
10 CITRIX Kedvin Labrec
11 Faregate Cubic
12 GCIC System Police Services Luis Matta
13 Hummingbird System Paul Worcester
14 Maximus Prabhaker
15 MMIS W. Dye III
16 Money Room Cublic
16 Next Fare Paul Worcester
17 NextFare Password Raymell Shannon
18 Notifind James E. Watkins
19 Oracle Prabhker Anthannagari
20 RoofPRo Darian Rolle
21 Sign Post Mark McClain
22 Teledriver Automated Dispatch Roderick Boyer
23 Tranmaster AVL Seimen
24 Trapeze Database Robin Chew
25 Trapeze Fx Darian Rolle
26 Trapeze Info Darian Rolle
27 Trapeze Pass Darian Rolle
28 VPASS Computer Maintenance
29 VPN Dexter Chrenshaw
NOC HELP First Support
1 APC InfraStruXure Manager DRC Keith Brian
2 Armour Store Room
3 Building Maintenance Vince Hawks
4 Calbe TV Muzak
5 Chander Park Police Dispatcher
 6 Computer Maintenance
7 DELTA
8 DHL Express
9 DRC
10 E.O.C Emergercy Operations Center Farouk Baksh
11 Fairgate record number 3414 6648
12 G4 Enterprise
13 HQ Security Front Desk
14 Laredo Store Room
15 Liebert ACU Vince Hawks
16 Liebert ACU Vendor- RSAA Willie
17 Mainframe Steve McDonald
18 Perry Store Room
19 Pitney Bowes
20 Print Check Cartridge Serge Vilmar
21 Radio Maintenance
22 Rail Control - Avondale
23 Ribbon,Reload, & Recycle Serge Vilmar
24 Risk Management Transmission 888-841-8159
25 Stations Services
26 Telephone Communications
28 Xerox DocuTech 2000 model 75 USA
 Operation

CELL HOME OFFICE #

678-488-7557 770-928-9043 4256
770-262-8278 3177 or 3764
6648 404-724-2206
404-392-2892
866-778-5572
770-328-8538
404-427-3211 5257
404-787-1115 770-996-8105
404-769-5809 4355
404-427-4369
404-724-2206
404-427-2067
770-328-8538 5067
404-427-1491 610-348-4059
404-707-1115 770-996-8105
404-724-2206
770-328-8538 5067
404-427-4025 5689
678-887-9244 5425
404-427-1491 610-348-4059
404-427-9909 4972
404-314-2846
404-424-1548 404-576-4153 5475
866-778-5572
404-509-3684 5237
404-427-9909 4972
404-427-9909 4972
404-427-9909 4972
3260
404-769-5809 4355
CELL OFFICE #
770-617-5657 4545
3167
404-427-4051 5062
800-331-3340 770-310-7916
3466
 3260
631-845-0400
800-225-5345
3601
404-427-3211 5257

678-244-0140 ext.101 888-447-7473

5020
3506
404-427-4051 5062
404-304-6545
765-860-3980 5563
6856
800-522-0020
404-688-7277
3419
3400
404-688-7277
Option 2 Ext. 20593
4236
3030
800-821-2797
 APPLICATION Second Support
1 AVL Semen
2 Altiris Bobby Hillard
3 APC InfraStruXure Manager DRC Keith Brian
4 Automatic Fairgate Center Cubic
AutoPatch Police servives John Gomez
5 Breeze Application Paul Worcester
6 CICS W. Dye III
7 Delta
8 E.O.C Emergercy Operations Center Farouk Baksh
9 Fargate
10 G4 Enterprise M Gillian
11 GCIC System Police Services Farouk Baksh
12 Headquacters Susan D'Aquino
13 Liebert ACU Susan D'Aquino
14 Maximus Alex Basin
15 MiIMS W. Dye III
16 Muzak Gary king
17 Next Fare
18 Oracle Michael Rozenman
19 Pitney Bowes
20 Radio Maintenance Bert
21 RoofPro Sam Seaborne
22 Sign Networks Mark McClain
23 Station Services
24 Technical Trainer Derrick E. Garyson
25 Teledriver Automated Dispatch Roderick Boyer
26 Telephone Communication John Gomez
27 Telephone Communication Arnold
28 Trapeze Database Andrew Perera
29 Trapeze Fx Vi Nguyens
30 Trapeze Info Vi Nguyens
31 Trapeze Pass Vi Nguyens
32 VPN Willmon Ealy
33 Xerox DocuTech 2000 model 75 USA
 CELL HOME OFFICE
866-778-5572 Nick-3190360-9954 Dean 404-693-1287
678-488-7557 770-928-9043
770-617-5657 4545
404-805-5199 James Mosley
404-392-2892
770-328-8538
404-707-1115 770-996-8105
Mag - ser# 13 15301 prt 991BZCT
404-427-3211 5257

404-207-9934
440-427-3211
pager 404-571-7771 5390
pager 404-571-7771 5390
404-247-3637 770-813-9295 5406
404-707-1115 770-996-8105
770-414-0551

404-932-2978 770-410-9327 5406

inserter model #F580 ser#0002786
404-427-0439
770-623-6342 404-427-0956 4242
404-314-2846
4176
404-246-1129 5839
5427
404-392-2892
Campbell 404-207-0082 3030/3666
404-258-8185
404-427-4522
404-427-4522
404-427-4522
404-427-0990 770-942-9627 5869
800-821-2797
(A)
Log on to Maximus
Steps To Change Password
1 Open the Enterprise Portal
2 Click setup option
3 Click Access Rights option
4 Click System Managament
5 Click on the Users options
6 Click on Filter Records
7 Enter users ID in the User ID field
8 Hit enter
9 Click Update Record
10 Enter new password in the password field
11 Click Process Update

Oracle will display the Successfully update message

(B) Change Window Password

steps
1 Go to active directory
2 right click on Marta.local
3 Do find ( Put user's name)
4 Right click on name
5 Click reset

Altiris http://altns/altiris/ns/console.aspx
HTTP://altns/aexhd/worker

Solarwinds http://150.150.1.224/login.asp

AFC Infrastruxure Manager http://10.128.1.202/client_install.html

Oracle http://oraebiz

Maximus http://meamap12/prod/fasuiteinfocenter.htm

HP Openview http://10.200.0.41/ovcgi/ovlaunch.exe

Ticket Status Summary http://ittech/altirisrpts/menu.asp

Big Brother http://srvrmntr/bb/

Marta Internet Mail https://mail.marta.net/exchange

Nextfare Login http://10.200.0.228:7001/nbms

http://10.200.0.229:7001/nbms

DynaComm Telnet 150.150.2.2

Notifind Bridge # 4048483950

NOC at the beginning of Mess. ,b1112#.12345#

Administrative Q7bK@L3]Z
 Icon at top

Icon at top

Icon at top

ully update message

Noc Noc
b denotes as space
 Office Cell Home
CarlisSuzette 5603 or 5124
Debra Demmons 4559
Fred 5139
Gloria Morgan 5476 404-427-3207 404-325-2007
Nobel `
Russell Walker 5122
Suzetta 6175
Valence Perry 5129
Robert Chamberland 6134
 NAME OFFICE CELL
Charles Curry III 5214 678-571-0530
Dewitt Wilborn 4554 404-550-6913
Fritz Morency 5822 404-427-1351
Johnny Hill 4550 404-805-3693
Ned Edwards 4554 404-274-8224
Richard Powell 4554
Euwanta Williams Jr. 4550 678-618-0224
Jairus Glen 4550 770-633-3688
Keith Spencer 4550 404-931-1653

1
2
3
4
 HOME
770-944-3919
404-346-1908
770-693-9369
770-386-0989
770-469-1131
404-289-5471
 NAME OFFICE CELL HOME
AnneMarie Eades 4096 404-427-9133 404-296-7801
Ben Graham 4075 404-493-2364
Bridget Miller 5212 678-458-6009
Fritz Morency 5822 404-427-1351 770-693-9369
Ming HIS 5769 404-427-5413 770-682-4501
Tara Balakrishnan 5253 404-427-3280 770-392-1841
Tony Dunning 4166 404-427-6658 770-425-3712
Willmon Ealy 5869 404-427-0990 770-942-9627
Bo Wallace 3457 404-668-3654
Bert Robinson 3025 404-427-0439
3rd floor has the Paratransit Reservations Group
The server name is TIPASPAP1 and the Citrix Servers are TIPCPASSP1, TIPCPASSP2, TIPCPASP3
Trapeze dispatcher

Johnson Control 935-102-6547

Https://mail.marta.net/exchange

Electronic signs in the train stations

Signs that are multicolored that have messages like
next train approaching
in 3min” or advertisement – please escalate
these issues to Rail Control ext
3400 option #3 (Sign Post is the vendor)
VPASS signs are the signs that have red lighting  - please escalate these
issues to Computer maintenance

To add printer to user PC remotely

Log on user PC (using DameWare Remote)

Go to G drive

Open Public Folders

Open Print Server Link

Find printer (ex. Hamilton has a printer name GAR003AO0116)

Click on Printer icon

Flash Light - > looking for printer

After printer is added , make printer the default printer.

\\martahq\software repository

114550 Phone password for 4550

4275959 Phone password for Marta cell
Reset CICS printer
f vps,start,pc9d
f drsn,start,pc9d
cics6p
cesn
cemt s term(pc9d)
cesn
Ins In service
acq

To Reactivate VPS print queue

f vps,react,vpc1 if you are on syslog
f vps,react,vpc1 if you are on syslog

Use small printer when mainframe is down

1. Change local to Comp162
2.F VPS,start,Comp162
Trapeze PASS
<= Paratransit
Trapeze PASS

logon to marta from internet

Contact Name Contact Phone Title

Paul Worcester 770-328-8538 System Admin

Prabhaker Anthannagari 404-427-1491 DBA
Muhammad Hassan 770-356-5062 DBA
Cynthia McCall 404-427-1670 Functional ERP
Alex Basin 404-425-2749 Functional EAM
Jeffery Sutton 404-784-5696 Project Manager
Jack Orenstein 404-427-7254 Manager
Ming Hsi 404-427-5413 Manager
Tony Dunning 404-427-6658 Help Desk Manager
Will Ealy 404-427-0990 Network/Server Manager
Robin Chew 404-509-3684 AFC/AVL DBA
Vi Nguyen (404) 427-4522 AVL App Support
Raymell Shannon (404) 457-2717 AFC App Support
Layi Taylor (404) 427-1068 Sr. ITS/GIS Developer
Prokofiy Klochko (770) 355-5857 Web Developer
Andrew Perera (407) 462-7336 Sr. DBA
Darian Rolle 404-427-9909
Tim Pugh 404-848-5943 Building

Name Office Home Number Mobile Radio

Alex Basin 5406 770-813-9295
Tara Balakrishnan 5253 770-392-1841 404-427-3280
Binning Stan 5856 678-482-0133 404-427-4369
Bobby Hilliard 4356 770-928-9043 678-488-7557
 Cell Home Office
Micheal Rozenman 404-932-2978 770-410-9327 5613

Alex Basin 404-571-7866 770-813-9295 5406

`
 Office Cell Home
Susan D'aquino 5390 404-571-7771 Pager
Vince Hawks 5062 404-427-4051
Sean Thom 4056 404-427-9796
Tim Pugh 5943

Headquarters On-Call Schedule                              Date: 2/1/08

REVISED SCHEUDLE Feb - May 2008

The periods will begin each Friday morning at 12:01 am. and end Thursday night at 12 Midnight.

Feb. 1 – Feb. 7            Sean

Feb. 8 – Feb. 14          Tim
Feb. 15 – Feb. 23        Brian
Feb. 22 – Feb. 28        Sean
Feb 29 - Mar. 6           Tim
Mar. 7 – Mar. 13         Brian
Mar. 14 – Mar. 20       Sean
Mar. 21 – Mar. 27       Tim     
Mar. 28 – April 3         Brian
April 4 – April 10         Sean
April 11 – April 17       Tim
April 18 – April 24       Brian
April 25 – May 1          Sean
May 2 – May 8            Tim
May 9 – May 15          Brian
May 16 – May 22        Sean
May 23 – May 29        Tim
May 30 – June 5          Brian
ate: 2/1/08

day night at 12 Midnight.

 Office
Dexter Chrenshaw Network 4355
Robert Pettus Network 5215
Willmon Ealy Network 5869
Vice Mobley Network 4564
Bobby Hilliard Server 4356
Samuel S.Seaborne Server 4242
Stan Binning Server 5856
 Cell Home
404-769-5809
678-360-5448
404-427-0990 770-942-9627
404-375-5115 770-907-3640
678-488-7557 770-928-9043
404-427-0956 770-623-6342
404-427-4369 678-482-0133