QUESTIONNAIRE

Name of Organization ___________________________

Address ___________________________

Contact Persons Designation ___________________________

Contact Detail ___________________________


Q. Type of Organization ?

a) Sole proprietor
b) Partnership
c) Pvt. Ltd. Co.
d) Public Ltd. Co.
e) HUF
f) Other ______________


Q. Nature of Organization ?

a) Manufacturing
b) Traders
c) Dealers and Distributors
d) Automobiles
e) Textiles
f) Other ______________


Q. Annual Turnover (business done each year) ?

a) 10-25 lakh
b) 25-50 lakh
c) 50 lakh-1crore
d) 1-5 crore
e) More than 5 crore



PART -A

Q. Do you have a current account in Sbi ?

a) Yes
b) No


Q. In which bank do you have current account (if not in SBI) ?

a) HDFC
b) ICICI
c) JK Bank
d) AXIS Bank
e) PNB
f) Other ______________


Q. Are you aware of products and services provided by SBI ?

a) Yes
b) No


Q. Reason for preferring/choosing/making choice of opening current account in your
respective bank ?

a) Referred by friend/colleague/relative
b) Approached by bank representative
c) Choose after comparing offers from different banks
d) Other reasons ________________________________________


Q. Specify reason for not having account with SBI .

____________________________________________________________________




Q. Suggestions ?

____________________________________________________________________





PART B

Rate the following factors from 1 to 5 in terms of importance from 1 for not
important and 5 for most important for a staff member to have:- (tick the
appropriate choice)












ATTRIBUTES /
IMPORTANCE RATING

1
( Not
Important)

2

3

4

5
( Most
Important)
Good Communication
Ability

Availbility When
Needed

Individualized
Attention

Professional
appearance

Complaint Handling
Capability

Willingness To Listen and
Respond

Knowledge of Work
PART C ( Only For Sbi Customers )


Q. If you are an SBI current account holder, Grade services provided by SBI (tick the
appropriate) ?


SERVICE/QUALITY

Excellent

Good

Average

Bad

Worse
Communication Skills
(Staff)

Working Speed
Attending Query
Grievance redressal



Q. On a scale of 1 to 5 where 1 represents Extremely Dissatisfied and 5 represents Extremely
Satisfied how would you rate your overall satisfaction with the bank ?

1 2 3 4 5


Q. Based on your past experience would you recommend your friend or relative to open an account
in SBI ?

a) Definitely
b) Probably
c) Probably Not
d) Definitely Not