A look at the life of the connected Pakistani consumer
November 2013 Agenda Research methodology The digital consumer... Spends more time online... Does research before buying... Is willing to buy online... Gets in!uenced by ads Reaching the digital consumer
Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer ! ! ! ! ! ! ! Research methodology Research Methodology Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer Males & Females Aged 18 and above WHO? Users of internet (at least once a week) Q4 2013 Fieldwork conducted in October-November 2013 WHEN? WHERE? Islamabad Lahore Karachi Faisalabad Peshawar Rawalpindi Multan HOW? Online surveys 1650 consumers surveyed Length: 30-35 minutes Survey Demographics Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer Gender Age 71% Male 29% Female 28% 18-25 Years 33% 26-32 Years 33% 33-44 Years 6% 45+ Years Base: N (All respondents) =1650 Location Islamabad (6%) Peshawar (1%) Rawalpindi (6%) Faisalabad (4%) Lahore (25%) Multan (5%) Karachi (42%) Rest of Pakistan (11%) Survey Demographics Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer Base: N (All respondents) = 1650 Education Intermediate / diploma 31% Occupation Household Income University 58% Matric or below 11% 44% Single 25% Married without kids Employed Full Time Self Employed Student Employed Part Time Unemployed / retired Housewife 35% 25% 19% 11% 5% More than 100,00 PKR 80,001 - 100,000 PKR 50,001 - 80,000 PKR 30,001 - 50,000 PKR 20,000 - 30,000 PKR Up to 20,000 PKR Av./month PKR 44,250 10% 8% 14% 26% 19% 23% 31% Married with kids 5% The digital consumer.. High household ownership of personal computers (PCs) among online users. Mobile devices are gaining momentum among the online users. Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer Base: N (All respondents) = 1650 93% own a pc at home 45% own a smartphone or tablet 12% have mobile as primary device Household Ownership Primary Device A1. How many do you or/and someone else own in your household? Which device is primarily used in the household? 76% 44% 68% 39% 41% 8% 30% 4% PCs are the primary device for accessing the internet but mobile devices are gaining momentum Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer Base: Those who use devices to access internet (N) Smartphones=775; Tablets=588; Feature mobile phones=833 S5. How frequently do you use internet with one or some of these devices? 90% use PC to access the internet daily Base: Those who use devices to access internet (N)PCs = 1534; 66% use tablets 73% use feature phone 77% use smartphones Social networking, email and search are the 3 most frequent online activities Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer Base: Those who use a PC or Smartphone to access internet N=1616 B6. Which of the following activities do you normally do online on daily or weekly basis for personal use? Social Networking (FB, Google+ etc.) Email General Search Streamed TV shows/movies General News Streamed music Online education Online banking 56% 52% 47% 35% 35% 29% 26% 23% 52% 47% 35% 35% 29% 26% 23% Spends more time online.. Consumers spend more time on the internet than on any other type of media. It is also where they like to spend most of their personal time. Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer *Low base C1. On a typical day, which of the following activities do you normally do? And among these activities, which one do you like to spend most of your time on? B4/C2. On an average, how much time in total, would you say you spend daily........? 69% 59% 42% 25% 25% 6% 24% 7% 9% 2% On a typical day.. Like to spend most time doing Base: All Respondents (1650) Weekdays Weekends Base: All who like to spend most of their time doing Average time spent on... 2" hrs 3 hrs 1# hrs 2$ hrs 1$ hrs 2 hrs 2 hrs 2 hrs 2 hrs 969 411 98 111 31* !"# %&# '(%#)(#% *+%,& -. /#+0 (#1"2+2#) /#+0 3+4+5'(#" 6'"%#( %7 )+0'7 1# hrs Does research before buying.. ZMOT is the critical indicator that re!ects pre- shopping and information search, before making any purchase decision Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer 8+9'(4 %&# 2:),&+"# ;7(<'(#=7>'(#? @)#A"&722'(4 +(0 '(B7)3+%'7( 4+%&#)'(4 -&# 27"% 2:),&+"# #C2#)'#(,# Online research is an essential part of the digital consumers decision to make purchase Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer Base: N (All respondents) =1650 D1. Choose the relevant sources of information you use for following activities. Self / family/ friends TV Internet Print Radio 48% 45% 48% 11% 4% 24% 36% 64% 13% 26% 30% 67% 14% 3% 44% 29% 57% 15% 4% 4% Stimulation Gather more information Compare and evaluate Buying decision Digital consumers %nd online information resources more useful than o&ine. ZMOT indicates that the majority of digital consumers do product / services research before they decide to buy Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer D3a. When did you reach the decision on which product/service to buy? D2. Which of following products / services have you bought in last 2 months? Did you buy these online or o!ine? D3b. For reaching the decision on product/services, which information sources did you "nd more useful? Base: All who purchased in P2M (online or o!ine) 447 186 325 537 195 309 390 175 363 Computers/ tablets Mobile phones Tele- communication services Travel Baby care products Luxury goods Beauty and personal care products Saving/ investment products Cars The duration of ZMOT varies from few hours to few weeks before purchase ZMOT Online resources are more useful 66% 73% 68% 67% 60% 56% 52% 66% 61% 84% 76% 76% 73% 72% 72% 71% 70% 68% Is willing to buy online.. Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer D2. Which of following products / services have you bought in last 2 months? Did you buy these online or o!ine? D10. How frequently you shop on the Internet? D11. How much do you think is your average annual value of online shopping? D13. Why have you not purchased any of the products online? * weighted average Base: All Respondents (1650) Products recently bought online 38% shop online at least once a year 18% shop once a month The average online shopper spends PKR 22,900 per year* Products they consider buying in the future Insurance Mobile phones/ plans Travel Movies/ event tickets Luxury goods Travel Apparel Computers/ tablets Mobile phones/ plans Beauty Portable electronics Gets in!uenced by ads. There is a high top of mind recall for online ads. 2 in 3 digital consumers did further research after seeing an online ad Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer recall seeing online ads for products they researched 52% researched further online 32% bought the product Base: Those who recall online ads (854) E1. Thinking of the products/services you researched online, do you recall seeing online advertisements for those product/services? E2: After seeing the online advertisements, what action did you take? Action taken after seeing an online ad 16% researched further o&ine 52% Base: All respondents (1650) Online ads stimulate further online research. Relevant and visually engaging ads are particularly impactful Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer E3: After seeing the online advertisements, what action did you take? E4. What typically makes you click on such ads? 50% Used a search engine 52% Clicked on the online ad 48% Visited the brands website 38% Visited product review sites Those who researched further online Base: Those who clicked on ads (231) Triggers for ad clicks Relevant to what Im searching for Relevant to my interests and hobbies It looks entertaining! O'ers good deals or discounts Base: Those who researched further online (442) Reaching the digital consumer Reaching the digital consumer Pakistan Digital Consumer Study A look at the life of the connected Pakistani consumer Our nation is a connected society. Internet users own and use more than one device to access the internet daily. Adoption of smartphones and tablets will further boost online activity The internet is a catalyst for changing consumer behavior. It is extensively used by the digital consumer for researching products and services before buying. Online sources are seen as much more useful than o&ine
Online users "nd the internet engaging they spend more time on the internet than any other media. 2 in 5 have shopped online and are willing to buy more in the future. Communication and entertainment are key online activities Relevant and engaging ads stimulate and in!uence consumer buying behavior. 1 in 2 not only recall online ads but also act upon them. Half of them continue their online research
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