Crosstabs

Notes
Output Created

05-JUL-2014 11:05:35

Comments

Input

Active Dataset

DataSet0

Filter

<none>

Weight

<none>

Split File

<none>

N of Rows in Working Data

35

File
Definition of Missing
Missing Value Handling

User-defined missing values are treated

as missing.
Statistics for each table are based on all

Cases Used

the cases with valid data in the specified

range(s) for all variables in each table.
CROSSTABS
/TABLES=Jaminan Bukti_Fisik
Perhatian Daya_tanggap Kehandalan
BY Mutu_Pelayanan

Syntax

/FORMAT=AVALUE TABLES
/STATISTICS=CHISQ CC PHI
/CELLS=COUNT ROW COLUMN
TOTAL
/COUNT ROUND CELL.

Resources

Processor Time

00:00:00.03

Elapsed Time

00:00:00.03

Dimensions Requested

Cells Available

174734

[DataSet0]

Jaminan * Mutu_Pelayanan
Bukti_Fisik *
Mutu_Pelayanan
Perhatian * Mutu_Pelayanan
Daya_tanggap *
Mutu_Pelayanan
Kehandalan *
Mutu_Pelayanan

Case Processing Summary

Cases
Valid
Missing
N
Percent
N
Percent
35
100.0%
0
0.0%
35
100.0%
0
0.0%

Total
N
35
35

Percent
100.0%
100.0%

35
35

100.0%
100.0%

0
0

0.0%
0.0%

35
35

100.0%
100.0%

35

100.0%

0.0%

35

100.0%

Jaminan * Mutu_Pelayanan

Crosstab
Mutu_Pelayanan
Cukup
Count
Cukup

Jaminan

13

% within Jaminan

69.2%

30.8%

100.0%

% within Mutu_Pelayanan

64.3%

19.0%

37.1%

% of Total

25.7%

11.4%

37.1%

17

22

% within Jaminan

22.7%

77.3%

100.0%

% within Mutu_Pelayanan

35.7%

81.0%

62.9%

% of Total

14.3%

48.6%

62.9%

14

21

35

40.0%

60.0%

100.0%

100.0%

100.0%

100.0%

40.0%

60.0%

100.0%

Count
% within Jaminan

Total

Kurang
9

Count
Kurang

Total

% within Mutu_Pelayanan
% of Total

Chi-Square Tests
Value

Pearson Chi-Square
Continuity Correction

df

Likelihood Ratio

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

.007

5.553

.018

7.480

.006

7.363
b

Asymp. Sig. (2-

Fisher's Exact Test

.012

N of Valid Cases

35

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 5.20.
b. Computed only for a 2x2 table

Symmetric Measures
Value

Nominal by Nominal

Approx. Sig.

Phi

.459

.007

Cramer's V

.459

.007

Contingency Coefficient

.417

.007

N of Valid Cases

Bukti_Fisik * Mutu_Pelayanan

35

.009

Crosstab
Mutu_Pelayanan
Cukup
Count
Cukup

Bukti_Fisik

15

% within Bukti_Fisik

40.0%

60.0%

100.0%

% within Mutu_Pelayanan

42.9%

42.9%

42.9%

% of Total

17.1%

25.7%

42.9%

12

20

% within Bukti_Fisik

40.0%

60.0%

100.0%

% within Mutu_Pelayanan

57.1%

57.1%

57.1%

% of Total

22.9%

34.3%

57.1%

14

21

35

40.0%

60.0%

100.0%

100.0%

100.0%

100.0%

40.0%

60.0%

100.0%

Count
% within Bukti_Fisik

Total

Kurang
6

Count
Kurang

Total

% within Mutu_Pelayanan
% of Total

Chi-Square Tests
Value

Pearson Chi-Square
Continuity Correction

df

Likelihood Ratio

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

1.000

.000

1.000

.000

1.000

.000
b

Asymp. Sig. (2-

Fisher's Exact Test

1.000

N of Valid Cases

35

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 6.00.
b. Computed only for a 2x2 table

Symmetric Measures
Value

Nominal by Nominal

Approx. Sig.

Phi

.000

1.000

Cramer's V

.000

1.000

Contingency Coefficient

.000

1.000

N of Valid Cases

Perhatian * Mutu_Pelayanan

35

.637

Crosstab
Mutu_Pelayanan
Cukup
Count
Cukup

Perhatian

13

% within Perhatian

30.8%

69.2%

100.0%

% within Mutu_Pelayanan

28.6%

42.9%

37.1%

% of Total

11.4%

25.7%

37.1%

10

12

22

% within Perhatian

45.5%

54.5%

100.0%

% within Mutu_Pelayanan

71.4%

57.1%

62.9%

% of Total

28.6%

34.3%

62.9%

14

21

35

40.0%

60.0%

100.0%

100.0%

100.0%

100.0%

40.0%

60.0%

100.0%

Count
% within Perhatian

Total

Kurang
4

Count
Kurang

Total

% within Mutu_Pelayanan
% of Total

Chi-Square Tests
Value

Pearson Chi-Square
Continuity Correction

df

Likelihood Ratio

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

.392

.250

.617

.746

.388

.734
b

Asymp. Sig. (2-

Fisher's Exact Test

.488

N of Valid Cases

35

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 5.20.
b. Computed only for a 2x2 table

Symmetric Measures
Value
Phi
Nominal by Nominal

Approx. Sig.

-.145

.392

Cramer's V

.145

.392

Contingency Coefficient

.143

.392

N of Valid Cases

Daya_tanggap * Mutu_Pelayanan

35

.311

Crosstab
Mutu_Pelayanan
Cukup
Count
Cukup

Daya_tanggap

15

% within Daya_tanggap

46.7%

53.3%

100.0%

% within Mutu_Pelayanan

50.0%

38.1%

42.9%

% of Total

20.0%

22.9%

42.9%

13

20

% within Daya_tanggap

35.0%

65.0%

100.0%

% within Mutu_Pelayanan

50.0%

61.9%

57.1%

% of Total

20.0%

37.1%

57.1%

14

21

35

40.0%

60.0%

100.0%

100.0%

100.0%

100.0%

40.0%

60.0%

100.0%

Count
% within Daya_tanggap

Total

Kurang
7

Count
kurang

Total

% within Mutu_Pelayanan
% of Total

Chi-Square Tests
Value

Pearson Chi-Square
Continuity Correction

df

Likelihood Ratio

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

.486

.122

.727

.485

.486

.486
b

Asymp. Sig. (2-

Fisher's Exact Test

.511

N of Valid Cases

35

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 6.00.
b. Computed only for a 2x2 table

Symmetric Measures
Value

Nominal by Nominal

Approx. Sig.

Phi

.118

.486

Cramer's V

.118

.486

Contingency Coefficient

.117

.486

N of Valid Cases

Kehandalan * Mutu_Pelayanan

35

.363

Crosstab
Mutu_Pelayanan
Cukup
Count
Cukup

14

16

% within Kehandalan

12.5%

87.5%

100.0%

% within Mutu_Pelayanan

14.3%

66.7%

45.7%

5.7%

40.0%

45.7%

12

19

% within Kehandalan

63.2%

36.8%

100.0%

% within Mutu_Pelayanan

85.7%

33.3%

54.3%

% of Total

34.3%

20.0%

54.3%

14

21

35

40.0%

60.0%

100.0%

100.0%

100.0%

100.0%

40.0%

60.0%

100.0%

Count
Kurang

Count
% within Kehandalan

Total

Kurang
2

% of Total

Kehandalan

Total

% within Mutu_Pelayanan
% of Total

Chi-Square Tests
Value

Pearson Chi-Square
Continuity Correction

df

Likelihood Ratio

Exact Sig. (2-

Exact Sig. (1-

sided)

sided)

sided)

.002

7.296

.007

10.046

.002

9.287
b

Asymp. Sig. (2-

Fisher's Exact Test

.005

N of Valid Cases

35

a. 0 cells (0.0%) have expected count less than 5. The minimum expected count is 6.40.
b. Computed only for a 2x2 table

Symmetric Measures
Value
Phi
Nominal by Nominal

N of Valid Cases

Approx. Sig.

-.515

.002

Cramer's V

.515

.002

Contingency Coefficient

.458

.002

35

.003