ITTIHAD UNIVERSITY

COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS

Student Name: Zubaidah Abdul Rehman Al Din
Student ID: 20042080
Course: E-Commerce Assinment !ne
I. Look up two car manufacturers Web sites on the Internet (e.g., www.ford.com,
www.toyota.com, and www.landrover.com).
onfigure the car of your choice and report your findings!
"hopping #ptions
$rice %uote
&odel "election
Toyota Motor Corp. (TM)
') (esults (eport
Toyota Motor Corporation operates in the automotive industry in Japan. The company has three
segments:
i. Automotive Operations
ii. Financial Service Operations
iii. Other Operations
The Automotive Operations segment engages in the design manu!acture assem"ly and sale o!
passenger cars recreational and sport#utility vehicles minivans and truc$s and related parts and
accessories. The Financial Services Operations segment primarily provides !inance to dealers and their
customers !or the purchase or lease o! Toyota vehicles. %t also provides retail !inancing retail leasing
&holesale !inancing and insurance credit cards and mortgage loans. The Other Operations segment
designs and manu!actures pre!a"ricated housing and in!ormation technology related "usinesses
including intelligent transport systems and an e#commerce mar$etplace called 'a(oo.com. Toyota
sells its vehicles in Japan )orth America *urope and Asia.
Con!iguration Options: Toyota +A, -
Selection:
.ase Speed /imited and Sport
Color Com"ination
*0terior and %nterior Color Options
Car Accessories
*0ample:
1ere2s the +A,- you2ve con!igured.
.e sure to print out this summary and present it &hen you meet &ith the dealer. .ut remem"er the
vehicle price in this summary is only appro0imate # the actual price &ill "e set "y the dealer.
Page 1 of 13
ITTIHAD UNIVERSITY
COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS
Student Name: Zubaidah Abdul Rehman Al Din
Student ID: 20042080
Course: E-Commerce Assinment !ne
&odel!
-03 .ase -#Cyl S4, -#Speed Automatic (--56) )*+,,-+
.elivery, /andling and $rocessing 0ee!11 )23-
#ptions! )+
4ccessories! )*,**-
*mergency assistance $it (7+) 876
Carpet !loor mats (CT) 896:
To&ing receiver hitch &ith to& pac$age (;%) 8<36
+ear "umper appli=ue (*F) 87>
*0haust tip "y ,alor (*>) 8?:
Mudguard (MF) 8<:
+emote start (,-) 8>3:
,%@ +S5366A security system (,>) 85>:
Alloy &heel loc$s (B/) 8?>
Cargo logic tote (:') 8-6
5otal &"($!111 )*6,7*+
*) "hopping #ptions
Credit Application and Payment Estimator after configuration or other Payment Options:
Toyota Financial Services (TFS) o!!ers the !ollo&ing payment methods:
e@ay
This !le0i"le !ree and convenient service allo&s you to schedule payments online using your "an$
account. Cou can schedule a one time or recurring payment. To use e@ay you2ll need your !ull "an$
account num"er including your "an$2s routing num"er. To start using e@ay !ollo& these steps:
9./ogin to your My TFS Account.
3.Clic$ DMa$e a @ayment.D
Automatic @ayments
Sign up !or the Toyota AutoChe=ue @rogram and your monthly vehicle payment is automatically
deducted !rom the "an$ account you designate. Just !ill out an application and &e2ll get you started.
;o&nload an Autoche=ue Form in @;F !ormat. To vie& @;F !iles you &ill need Ado"e Acro"at +eader.
@ayment "y Mail
Mail your chec$ along &ith your statement to the payment address listed on the monthly statement. %!
your statement is not availa"le and you are not sure &here to send your vehicle payment visit Bhere
to Mail Cour @ayment !or address details.
@ayment "y @hone
Our phone payment system &ill &al$ you through the steps needed to ma$e a payment. Cou can ma$e
a payment 3- hours a day "y calling 9#<66#<7-#<<33.
Page 2 of 13
ITTIHAD UNIVERSITY
COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS
Student Name: Zubaidah Abdul Rehman Al Din
Student ID: 20042080
Course: E-Commerce Assinment !ne
%! you pre!er to ma$e your payment &ith the assistance o! a Customer Service +epresentative please
call 9#<66#<7-#<<33 Monday through Friday 7:66 a.m. E 96:66 p.m. Central Time and Saturday 7:66
a.m. E 7:66 p.m. Central Time. There may "e a convenience !ee associated &ith phone payments. For
!urther details and program Terms and Conditions consult the Toyota Telephone @ayment System
Customer Authori(ation in @;F !ormat. To vie& @;F !iles you &ill need Ado"e Acro"at +eaderF.
Account %n!ormation
Account in!ormation is availa"le 3- hours a day "y calling 9#<66#<7-#<<33 or "y signing up !or online
account access.
6) $rice %uote
There are various &e"sites to o"tain =uotation o! a particular car depending upon Con!iguration o!
Selections. Toyota O!!icial Be"site:
Page 3 of 13
ITTIHAD UNIVERSITY
COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS
Student Name: Zubaidah Abdul Rehman Al Din
Student ID: 20042080
Course: E-Commerce Assinment !ne
3) &odel "election
II. 8valuate four high9volume items that are sold on the Internet. What makes these e9
merchants so successful: 8laborate. (e.g., www.dell.com for $s, www.ama;on.com for
books).
;ot#com company Internet Software & Services:
A ;ot#com company or simply a dot#com &as any company that promoted itsel! as an %nternet
"usiness during the ;ot#com "oom. The name stems !rom the popular top#level domain D.comD in
turn derived !rom the &ord DcommercialD. ;uring the su"se=uent stoc$ mar$et crash the many !ailed
and !ailing companies "ecame $no&n as dot#"om"s. Many &ere startups !ormed to ta$e advantage o!
the surplus o! venture capital !unding. Many &ere launched &ith very thin "usiness plans sometimes
&ith nothing more than an idea and a catchy name. The stated goal &as o!ten to Dget "ig !astD i.e.
capture a maGority share o! &hatever mar$et &as "eing entered. The e0it strategy usually included an
%@O and a large payo!! !or the !ounders. Others &ere e0isting companies that re#style themselves as
Page 4 of 13
ITTIHAD UNIVERSITY
COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS
Student Name: Zubaidah Abdul Rehman Al Din
Student ID: 20042080
Course: E-Commerce Assinment !ne
%nternet companies many o! them legally changing their names to incorporate a .com su!!i0. A!ter the
crash many o! the surviving !irms dropped the .com !rom their names
/ist o! &ell#$no&n dot#coms:
Ama(on.com
AO/
e.ay
'oogle: Success!ul %@O post "u""le
)et!li0
@riceline.com
MS)
CahooH
Examples of high volume items sold on the Internet and elaboration for its success:
9) .arnes I )o"le %nc. (.JS) @ro!ile:
'** 0ifth 4venue
<ew =ork, <= '++''
>nited "tates
$hone! *'*9266966++
0a?! *'*927-9+3'6
Web "ite! http!@@www.barnesandnobleinc.com
%
nc. operates as a "oo$seller in the 4nited States. The company operates its "oo$stores under the
trade names .arnes I )o"le .oo$sellers and .. ;alton .oo$seller. These stores sell trade "oo$s such
as hardcover and paper"ac$ consumer titlesK mass mar$et paper"ac$s including mystery romance
science !iction and other popular !ictionK childrenLs "oo$sK "argain "oo$sK maga(inesK and music and
movies. %ts stores also o!!er a title "aseK a ca!eK a childrenLs sectionK a music departmentK a maga(ine
sectionK and a calendar o! ongoing events including author appearances and childrenLs activities. The
company also sells books, music and movies, used books, gifts, educational games and toys,
Page 5 of 13
ITTIHAD UNIVERSITY
COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS
Student Name: Zubaidah Abdul Rehman Al Din
Student ID: 20042080
Course: E-Commerce Assinment !ne
and video games through its eb site, !arnes & "oble#com. .arnes I )o"le.com also o!!ers
content !eatures such as audio and video author intervie&s online reading groups third#party
revie&s !irst chapters and ta"le o! contents music clips and video trailers. %n addition the company
through its su"sidiaries pu"lishes general trade "oo$s in various categories including mind
enhancement pu((les and games cra!ts home repair and remodeling &ood&or$ing photography
and &ines and spiritsK and operates seasonal $ios$s. As o! Octo"er 3? 366? the company operated
7:: "oo$stores in >6 states. .arnes I )o"le %nc. &as incorporated in 9:<? and is "ased in )e& Cor$
)e& Cor$.
3) .orders 'roup %nc. (.'@) @ro!ile:
'++ $hoeni? .rive
4nn 4rbor, &I 3,'+,
>nited "tates
$hone! 76393779''++
0a?! 763937793-6,
Web "ite! http!@@www.bordersgroupinc.com
%nc. through its su"sidiaries operates "oo$ music and movie superstores as &ell as
mall#"ased "oo$stores. Its stores offer an assortment of books, and music and movies$ new
releases, hardcover and paperback bestsellers, periodicals, and a selection of other titles$
and gifts and stationery merchandise, as well as feature cafes and browsing center# As o!
July 3: 366? the company operated >5> superstores under the .orders name including -7? in the
4nited States 57 in the 4nited Jingdom 9? in Australia 5 in @uerto +ico 3 in )e& Mealand and 9 in
Singapore as &ell as operated ?>> mall#"ased and other "oo$stores primarily under the Balden"oo$s
name in the 4nited States and 53 "oo$stores under the .oo$s etc. name in the 4nited Jingdom.
.orders 'roup o&ns and operates the 4nited Jingdom#"ased @aper chase @roducts /imited a designer
and retailer o! stationery cards and gi!ts. As o! a"ove date @aper chase @roducts /imited operated :3
stores in the 4nited Jingdom and @aper chase shops to appro0imately 97> domestic .orders 'roup
superstores. .orders 'roup &as !ounded in 9:79. The company &as !ormerly $no&n as .orders#
Balden 'roup and changed its name to .orders 'roup %nc. in 9::>. .orders 'roup is head=uartered
in Ann Ar"or Michigan.
5) e.ay %nc. (*.AC) @ro!ile:
Page 6 of 13
ITTIHAD UNIVERSITY
COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS
Student Name: Zubaidah Abdul Rehman Al Din
Student ID: 20042080
Course: E-Commerce Assinment !ne
*'3- /amilton 4venue
"an Aose, 4 B-'*-
>nited "tates
$hone! 3+,9672973++
0a?! 3+,962B93,--
Web "ite! http!@@www.ebay.com
, Inc#, together with its subsidiaries, provides online marketplaces for the sale
of goods and services, online payment services, and online communication offerings to a
diverse community of individuals and businesses in the %nited States and internationally#
The company operates in three segments:
i. e.ay Mar$etplace
ii. @ayments
iii. Communications
The e.ay Mar$etplaces segment provides in!rastructure to ena"le online commerce in a variety o!
!ormats including the traditional auction plat!ormK and its other online plat!orms such as +ent.com
Shopping.com JiGiGi mo"ile.de and Mar$tplaats.nl. %ts services include trust and sa!ety programsK
!eed"ac$ !orumK sa!e har"or programK e.ay standard purchase protection programK customer supportK
tools and servicesK and My e.ay &hich permits users to receive a report o! their e.ay activity that
includes "idding selling account "alances !avorite categories and recent !eed"ac$ as &ell as A"out
Me &hich provides users to create their o&n personal home page. The @ayments segment delivers a
product !or small "usinesses online merchants and individuals that ena"les them to send and receive
payments online. %ts services include Goining the net&or$ veri!ication o! its @ay@alLs account holders
&ithdra&ing money and trust and sa!ety programs. The Communications segment ena"les voice over
%nternet protocol calls "et&een S$ype users as &ell as provides connectivity to traditional !i0ed#line
and mo"ile telephones. %t o!!ers its so!t&are in 35 languages. The company also o!!ers online
apartment rental services and comparison shopping resource service as &ell as provides an %nternet
payment plat!orm that allo&s merchants to authori(e process and manage online payments. e.ay
%nc. &as !ounded "y @ierre M. Omidyar in 9::> and is head=uartered in San Jose Cali!ornia.
-) Symantec Corp. (SCMC) @ro!ile:
*+66+ "tevens reek Coulevard
Page 7 of 13
ITTIHAD UNIVERSITY
COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS
Student Name: Zubaidah Abdul Rehman Al Din
Student ID: 20042080
Course: E-Commerce Assinment !ne
upertino, 4 B-+'39*'6*, >"
$hone! 3+,9-'79,+++
0a?! 3+,9*-*932B3
Web "ite! http!@@www.symantec.com
Corporation provides so!t&are and solutions to help individuals and enterprises
assure the security availa"ility and integrity o! their in!ormation technology (%T) and in!rastructure
&orld&ide. %t operates in !ive segments: &onsumer 'roducts, Enterprise Security, (ata
'rotection, Storage and Server )anagement, and Services# The Consumer @roducts segment
!ocuses on delivering the companyLs %nternet security and pro"lem solving products to individual users
home o!!ices and small "usinesses. This segment o!!ers consumer security so!t&are solutions under
)orton "rand name that provides protection !rom virus attac$s !or Bindo&s and Macintosh plat!orms
personal digital assistants and smartphones. The *nterprise Security segment provides security
solutions that include virus protection and content !iltering antispam endpoint security !ire&all and
virtual private net&or$ing intrusion protection policy compliance security management managed
security services and early &arning services. The ;ata @rotection segment provides so!t&are solutions
designed to protect "ac$up archive and restore data across various computing environments !rom
large corporate data centers to remote groups and @C clients such as des$top and laptop computers.
The Storage and Server Management segment provides solutions to simpli!y and automate the
administration o! heterogeneous storage and server environments. The Services segment provides a
range o! consulting and educational services to assist customers in assessing architecting
implementing supporting and maintaining their security storage and in!rastructure so!t&are
solutions. Symantec &as !ounded in 9:<3 and is head=uartered in Cupertino Cali!ornia.
>) A$amai Technologies %nc. (AJAM) @ro!ile:
, ambridge enter
ambridge, &4 +*'3*, >"
$hone! 2'7933396+++
0a?! 2'79*-+96++'
Web "ite! http!@@www.akamai.com
Page 8 of 13
ITTIHAD UNIVERSITY
COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS
Student Name: Zubaidah Abdul Rehman Al Din
Student ID: 20042080
Course: E-Commerce Assinment !ne
provides services for the delivery of content and
business processes over the Internet for businesses, government agencies, and other
enterprises# It offers services and solutions for content and application delivery, application
performance services, on demand managed services, and business performance
management services based on its technological platform, Edge'latform# The company o!!ers
solutions !or the delivery load "alancing and storage o! the applications and Be" content. A$amai
Technologies also o!!ers application per!ormance services to improve the per!ormance o! content on
corporate e0tranets and &ide area net&or$s. %ts on demand managed services include
*dgeComputing and net storage o!!erings &hich ena"le enterprises to handle %nternet tra!!ic. The
companyLs "usiness per!ormance management services comprise net&or$ data !eeds and Be"
analytics &hich provide customers &ith data a"out the per!ormance o! their content and applications
over the %nternet and on the *dge @lat!orm. %n addition A$amai Technologies provides custom
solutions including replicating its technologies to !acilitate content delivery "ehind the !ire&all
com"inations o! its technology &ith that o! other providers to create solutions !or speci!ic customers
and support !or applications that rely on the %nternet and intranets. The company sells its services and
so!t&are directly as &ell as through resellers in the 4nited States and internationally. A$amai
Technologies &as incorporated in 9::< and is head=uartered in Cam"ridge Massachusetts.
4cDuisition Cought by $rice .ate
1otmail Microso!t 8-66mil ;ecem"er 9::7
%nternet Movie ;ata"ase Ama(on.com 9::<
,ia&e" CahooH 8-:mil June < 9::<
)etscape
Communications
AO/ 8-.3"n 3- )ovem"er 9::<
'eoCities CahooH 85.>7"n January 3< 9:::
Page 9 of 13
ITTIHAD UNIVERSITY
COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS
Student Name: Zubaidah Abdul Rehman Al Din
Student ID: 20042080
Course: E-Commerce Assinment !ne
4cDuisition Cought by $rice .ate
.roadcast.com CahooH 8>.7"l April 9 9:::
Tha&te ,eriSign 8>7>mil ;ecem"er 9:::
)et&or$ Solutions ,eriSign 89>"n 3666
e'roups CahooH 8-53mil June 3< 3666
1otJo"s CahooH ;ecem"er 37 3669
@ay@al e.ay Octo"er 3663
%n$tomi CahooH ;ecem"er 3663
@yra /a"s 'oogle 3665
Overture Services %nc. CahooH 89.7"l July 3665
Jeyhole %nc. 'oogle 366-
Jel$oo CahooH March 3> 366-
@icasa 'oogle July 366-
Oddpost.com CahooH July : 366-
4pcoming.org CahooH Octo"er > 366>
4cDuisition Cought by $rice .ate
Page 10 of 13
ITTIHAD UNIVERSITY
COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS
Student Name: Zubaidah Abdul Rehman Al Din
Student ID: 20042080
Course: E-Commerce Assinment !ne
S$ype e.ay 83.?"n Octo"er 9- 366>
As$.com %ACN%nterActiveCorp 89.<>"n March 366>
Flic$r CahooH 856#5>mil March 366>
;ial@ad Communications CahooH June 9- 366>
MySpace )e&s Corporation 8><6mil July 366>
Jon!a"ulator CahooH July 3> 366>
dodge"all 'oogle May 366>
Friends +eunited %T, plc O936mil ;ecem"er ? 366>
del.icio.us CahooH 89>#856mil ;ecem"er : 366>
Be"Gay CahooH January : 366?
S$etch4p 'oogle March 9- 366?
Britely 'oogle March : 366?
Coutu"e 'oogle 89.?>"n Octo"er : 366?
(announced)
III. Interview a business or a technical person who is involved with 89ommerce. What has
been his or her e?perience in incorporating the technology into the companys day9to9day
operations: What performance criteria are used to Eudge the success (or failure) of 89
commerce in the business: Write a short report for the class. 5ip! Cefore beginning an
Page 11 of 13
ITTIHAD UNIVERSITY
COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS
Student Name: Zubaidah Abdul Rehman Al Din
Student ID: 20042080
Course: E-Commerce Assinment !ne
interview, you should take special care to review the Duestions you plan to ask, in terms of
wording, seDuence, and relevance.
%ntervie&ee:
*hanem Salem *hanem
Internet &arketing "pecialist
(4F 0ree 5rade Gone 4uthority
%ntervie& ;iscussion :
% 9 ') What is his e?perience in incorporating the technology into the companys day9to9day
operations:
A)S.: %t is !or ma0imi(ing the pro!ita"ility and strategy o! our Authority and also Customer Service
plan designed online !or sales and demand. %t is to ac=uire and retain mar$eting e!!orts designed to
drive &e" site tra!!ic and sales through a po&er!ul &e"site promotions to a target mar$et environment.
%n is very "ene!icial and e!!ective !or our day to day operations.
% 9 *) What performance criteria are used to Eudge the success or failure of 89commerce in
the business:
A)S.: The per!ormance and success is &hile dealing and targeting our:
GOVERNMENT OFFICES
EMBASSIES
BSINESSES
EMP!O"EES
VISITORS
INVESTORS
%t includes !ollo& up trac$ing demand or supply and customer satis!action and &ithout these
t&o important components it is !ailure.
% 9 6) What are the resources or media for business commerciali;ing as 89ommerce:
Page 12 of 13
ITTIHAD UNIVERSITY
COLLEGE OF MANAGEMENT AND INFORMATION SYSTEMS
Student Name: Zubaidah Abdul Rehman Al Din
Student ID: 20042080
Course: E-Commerce Assinment !ne
A)S.: These activities include visual merchandising product merchandising site navigation onsite
promotion management and site analytics. All the product details are placed online in !riendly
"ro&sing o! our &e"site.
% 9 3) What is your personal point of view about 89ommerce and its position in the ne?t
entury:
A)S.: %n general it can involve electronic !unds trans!er supply chain management e#mar$eting
online mar$eting online transaction processing electronic data interchange (*;%) automated
inventory management systems and automated data collection systems. %n many cases an e#
commerce &ill survive not only "ased on its product "ut "y having a competent management team
good post#sales services &ell#organi(ed "usiness structure net&or$ in!rastructure and a secured
&ell#designed &e"site. .eing Customer Oriented *#Commerce &ill "e most demanded and &idely used
in the ne0t Centuries. %t is getting the .usiness Online &ith small teams &or$ing or mar$eting services
!or Customers.
(eferences!
http:NN&&&.toyota.comN"ytNpu"Nsho&Models.do
&&&.tamingthe"east.netNtoolsN"est#shopping#carts.htm
&&&.9and9.com
&&&.google.comNTopNComputersNSo!t&areN%nternetNSitePManagementNContentPManagementN
&&&.&ilson&e".comN
&&&.mi$es#mar$eting#tools.comN
&&&.internetne&s.com
http:NN&&&.cnet.comN->36#9995?P9#?37<5<7#9.html
http:NN&&&.toyota!inancial.comNpaymentPoptionsNt!sN
Company Be"sites mentioned a"ove.
Page 13 of 13