An internship report on Compensation Practice And Employee
Satisfaction In Banking Industry (A case study on Janata Bank Ltd)
Project Objective: objectives regarding this study are as follows: To fulfill academic requirement. To gain practical knowledge in the banking sector. To collect an overview of the private banking in our country. To understand the ways of performance of the HR department of Janata Bank. To analyze and evaluate the performance of HRD & its Employees of Janata Bank in the field of Compensation & employee satisfaction (Human Resource Management). To assess and evaluate the relationship between the compensation paid & the growth of satisfaction of employees in their own job. To compare the performance with the standard set by the global market. Research Methodology i. Data Collection: For this research both primary and secondary data have been collected. a) Primary Data: - Discussion with the personnel of Janata Bank b) Secondary Data: - Annual report of Janata Bank - Website of Janata Bank - Published documents, circulars, statements & brochures - Information from Internet - Hr Department of Janata Bank ii. Sampling Plan: For conducting this study following plan has been followed. Contact Method : Questionnaire and Interview Sampling Unit : HRD of Janata Bank Sample Size : 100 employees Sampling Area : Janata Bank, (Gulshan Branch) iii. Data Analysis Method:In case of this research a simple qualitative judgment has been drawn on the basis of available information. Some data has been judged quantitatively. Both the primary & secondary data will be analyzed through quantitative as well as qualitative judgment. The raw data will be processed through the computer program, namely MS Word, Excel etc. Secondary data will be analyzed manually time to time. Internship report on Employee Perceptions towards Compensation Practices of Banking Industry in Bangladesh General objective: The general objective of this proposal will be, to express the practical experience by working in a division and to link the theoretical knowledge with its application in the real life situation. The objective of the first part of this proposal is to familiarize with the compensation practices of banking industry. Proposal objective: Understand the basic principles and major elements of compensation. Understand the various processes in compensation Job Analysis, Job Descriptions, Job Evaluation and Compensation Surveys. Determine and explain what makes up a sound and effective compensation and benefits program. To identify the different types of compensation practice method. To find out the level of satisfaction of employees. Methodology The methodology of the study followed by the following through processes: Study design can be termed as a basic Descriptive. Sources and collection of data as an observation method. Primary sources: The primary data was gathered through informally discussed with different levels of employees in different banking organization Interview with the executives and officers. Secondary sources: Published documents Official files Relevant books, newspapers, journals and websites. Internship report on an assessment of Customer Satisfaction of Janata Bank Objective of the Study: Beside the primary objective, there are some other objectives which are equally important. The prime objective of the study is to examine - To come up with possible ways of improving service quality and efficiency that will lead to bring more customer satisfaction for Janata Bank Ltd. Analyze customer opinion regarding satisfaction through questioning customer. To assess the level of importance, the customer of Janata Bank put across various service attributes and also to determine how well Janata Bank is satisfying the customers on those service grounds and different service quality dimensions. Methodology of the Study Target Group Individual Customers of Janata Bank Ltd. Sources of Information 1. Primary Data I have collected primary data by variety of ways, first of all by interviewing employees of Janata Bank Ltd. and directly communicating with the customers. I have also conducted a questionnaire survey of the customers minimizing interruptions in their baking activities. Face to face conversation with the employees. By interviewing customers of Janata Bank. 2. Secondary data I have elaborated different types of secondary data in my research. Sources of secondary information can be defined as follows: Internal Sources Prior research report Group Business Principal manua lBanks Annual Report External Sources Different books and periodicals related to the banking sectorInternet Newspapers