Header Area: Also called Global Function Area.

It consist of
a. Personalize: Generic personalization options Eg. Change password
b. Help Center: Offers direct access to BUD (business user documents)
c. System News: Provides access to general system messages
d. Central Search: Displays Saved searches/ Simple searches
e. Log off: logs you off

Navigation Area / Navigation Bar: It includes
a. Applications search launches
b. URL link
c. BI reports and analysis (SAP NetWeaver)
d. Transactions in other systems

First Level Navigation Entries:


1. Home
2. Work list
3. Calendar
4. Reports
5. Business-Role specific work centers

Second Level Navigation Entries:


1. Links to most frequent search pages
2. Opens via a click and vanishes automatically after the selection

Work Centers: It is a flexible grouping of application and information that logically belong to each other from the
viewpoint of a business role.
Personalization of the Work Center can be done in Navigation Bar Profile
SPRO-IMG-CRM-UI Framework-Business Role-
Logical Links are of 4 Types:
a. Link
b. Work Center
c. Launch Transaction
d. BI Report

Create Area/ Quick Create Area/ Direct Link Groups: It contains frequently used applications by the user. It
allows users to start a creation of an object of an object quickly, no matter where the user is located in the SAP
CRM application at the moment.
This are is freely configurable per Business-Role.
This are can be personalized by the User.
a) Appointments
b) Email
c) Task
d) Business-Role specific links
Personalization of the Direct Link Groups can be done in Navigation Bar Profile
SPRO-IMG-CRM-UI Framework-Business Role-

Recent Items: It allows the user to navigate to the items that he has worked on most recently with one click.


1. This area is configured per Business-Role.
2. This number of entries can be changed up to 10. The personalize settings can be done by the user via
Personalize-Personalize Navigation Bar-Recent Items (drop down)

Home Page:
The HOME page provides:
a. My appointments Today
b. Workflow Tasks
c. My Open Tasks
d. Alerts
e. My Saved Searches
The HOME page can be configured per Business-Role.
Available content and screen structure can be personalized by the user. E.g. Drag & Drop.

WORKLIST page:
CALENDAR page:
a) A graphical overview of todays appointments
b) Switching between daily, weekly and monthly views
c) Switching to a colleagues calendar.
d) Provides an overview of the next 2 months
e) Provides a list of open tasks.
f) Provides an option to directly create an appointment from the daily view.

EMAIL INBOX page:
WORK CENTER: The work center page is opened by choosing the First-Level navigation entry directly, without
selecting any specific Second-Level entry, belonging to the respective work center.
a) Search
b) Create
c) Reports