GoToTraining Viewer and Control Panel - PC

The GoToTraining Viewer and the attendee's Control Panel appear on the attendee's computer monitor
whenever a training is in progress.

a. Click to show/hide Control Panel.
b. Click to maximize/minimize the GoToTraining Viewer.
c. Click to use drawing tools.
d. Click to raise/lower hand.
e. If the organizer has unmuted the audio, click to mute/unmute your line.
Note: If you joined by phone, you must enter your PIN to mute/unmute your line.
f. Attendee List: Viewable only if the organizer has made it visible to attendees.
g. Audio: Choose how you want to join the audio portion of the training. Audio options are set by the organizer.
h. Materials: Viewable only if the organizer has made it visible to attendees. Documents and links in this section
are provided by the organizer.
i. Chat: Viewable only if the organizer has made it visible to attendees.
j. GoToTraining Viewer: The presentation is viewed in this window. Use the drop-down menu in the lower right
corner to adjust the size of the Viewer. The Waiting Room, displayed in the Viewer in the following
illustration, appears whenever an attendee is waiting for a presenter to begin showing his or her screen.



Audio

Audio: Using Telephone
Connecting to audio using telephone
1. After you have logged into the training, select Use Telephone in the Audio pane of your Control Panel.
2. Dial the conference call number provided.
3. Enter the access code followed by the # key.
4. Enter the Audio PIN followed by the # key.
Note: All attendees are joined unmuted by default. You can set mute/unmute preferences in the Attendee List or on the grab
tab (which requires that you enter the PIN).



Mic & Speakers Device Recommendations
When using Mic & Speakers, audio quality can vary based on your audio software/hardware manufacturer as well as
your operating system. The following table lists tested hardware devices in order of best quality to poor quality.


Source: GoToTraining User Guide Citrix Online
Listed in order from best quality to poor quality

USB* headset connected to your
computer
Best

Headphones and USB* microphone
connected to your computer

Analog** headset connected to your
computer
Good

Headphones and analog
microphone** connected to your
computer
+
External speakers and analog
microphone

Laptop built-in microphone and
speakers
Poor

External speakers and USB
Webcam microphone
Poor
*USB Cable **Analog Cable