Lewisberry, PA 17339 Mobile 614-905-1994

heidthomas@yahoo.com
http://www.linkedin.com/in/thomasfheid/
Thomas F. Heid, Jr.
Objective My objective is to use my experience and leadership skills to support your companys strategic goals and objectives
for growth, service and profitability by partnering with you in a way that brings out the best in everyone.
Qualifications and Achievements
Area Director: Focus on people development, transforming sales culture, increasing standards of service and
profitability within the market by making people feel like a partner not a number.
Consistently ranked in top five in company sales, costs controls & profit dollars, (Lavale, MD) over a nine year
period by assembling the right people and encouraging them through real relationships to execute as team.
Have partnered with Regional Area Directors on various projects and presentations related to sales, people
development, service standards and hospitality within the Mid-Atlantic region.
Contributed to the development and promotion of many assistants and employees to better opportunities in
their careers by mentoring and coaching in a way that adds the human element to the process.
Experience with HR developmental tools such as Individual Development Plans, Action Plans for Improved
Performance, Bench Planning and Situational Leadership Model.
Member of Pricing Operations Committee, Bob Evans Corporate Office
Employment History
Cheddars Casual Caf, Customer Service Operations Manager, 2013-present
Bob Evans Farms, Inc, 1995- 2013
Area Director September 2010 May 2012 South Central, PA
General Manager 1997-2010
Lavale, MD, Allentown, PA, New Cumberland, PA, Columbia, MD
Assistant General Manager 1996-1997, Waldorf, MD
Assistant Manager 1995-1996, Baltimore, MD
Computer Experience
Windows, Microsoft Office (Word, Excel, Power Point), Lotus Notes, LinkedIn, Face book
Education
Related Courses
Work Life Balance Time Management, 2011
Building Leadership Teams, Bob Evans Farms, Inc.
Managing Employee Performance, Bob Evans Farms, Inc.
Baltimore City Community College 1991-1992
Business Management, Psychology
Kutztown University, Kutztown, PA 1988-1990
Business Management, Psychology
Volunteer Work
Board President Beginnings Montessori School, Meals on Wheels, Lavale Athletic Association, Bel Air Elementary School

Personal Interests
Running, Golf, Weightlifting