Gisele Tepperman 1

Gisele Tepperman

SUMMARY OF QUALIFICATIONS
Professional experience in Human Resources with extensive practice filtering resumes, scheduling interviews,
administering application forms and performing other HR tasks in the Textile Industry
Excellent Strategic Thinking/Problem Solving skills demonstrated by executing managerial and HR decisions that had
a positive impact on the overall performance of the organization
Strong Customer Service, Communication and Interpersonal skills applied for seven years in the Retail Industry in
companies such as Zara and Victorias Secret
Strong Multicultural and Adaptability capabilities exhibited through work and academic experience in Canada, Peru
and China
Trilingual skills in English, Spanish, and French with professional experience in the three languages
Proficiency with computer programs such as Microsoft Word, Excel, and PowerPoint

EDUCATION
Peter B. Gustavson School of Business, University of Victoria (Victoria, BC)
Bachelor of Commerce
Relevant courses include: Human Resources, Sustainability, International Business,
Organizational Behavior, Marketing, Finance, and Operations Management

Sep 2012 Present
Guanghua School of Management, Peking University (Beijing, China)
Exchange Program Bachelor of Commerce
Relevant courses include: Doing Business in China, Organizations and Management,
Financial Risk Management, Business Games Simulation, and Primary Business Chinese

Sep 2013 Dec 2013
SAIT Polytechnic (Calgary, AB)
Hospitality Management Diploma
Graduated with honors

Sep 2010 Apr 2012
WORK EXPERIENCE
Industrial Safety and Occupational Health Assistant
Cia. Industrial Nuevo Mundo (Lima, Peru)
Organized existing documentation for better access to information
Updated information database daily to keep accurate documentation on file
Followed up with Supervisors from all areas in the factory for owed corrective actions on
accidents, inspections, and danger reports
Participated in the Safety Committee meetings to find proactive ways to better safety
procedures
Created a monthly newsletter to keep workers informed and reminded of safety regulations
and occupational health




May 2014 Aug 2014
Gisele Tepperman 2

WORK EXPERIENCE CONT.
Human Resources Assistant
Cia. Industrial Nuevo Mundo (Lima, Peru)
Analyzed the hiring and employee needs throughout the company in order to make
adequate hiring decisions
Maximized recruitment success by posting job positions on general and university job
searching engines
Filtered resumes based on job description, organizational values and candidates expertise
and fit, resulting in effective recruitment
Administered application forms, psychological tests as well as new hire paperwork
Wrote and distributed publications to maintain plant members informed on key
organizational decisions, strategies and events
Strengthened workers loyalty to the company by organizing events and motivating them to
participate in company activities

May 2013 Aug 2013
Cashier
ZARA (Montreal, QC & Calgary, AB)
Ensured client satisfaction by providing excellent customer service and attention to detail
Trained new cashiers to effectively give excellent customer service and accurately manage
their till
Applied problem-solving skills and product knowledge to solve or attenuate any issues that
arose
Minimized discrepancies in cash balance by implementing more effective transaction and
closing procedures
Ensured accurate transactions between units by enabling effective flow of information and
effective communication

July 2006 Aug 2012
Cashier
Victorias Secret (Calgary, AB)
Increased sales through dynamic personality and to build long-lasting relationships with
customers
Strengthened customer loyalty in fast paced environment by enthusiastically engaging them
though personalized service

Feb 2012 May 2012
Event Server
Infuse Catering (Calgary, AB)
Effectively executed events by organizing and prioritizing tasks, and working as a team
Increased productivity through effective time management
Prevented food allergy reactions by effectively communicating with the clients

Oct 2011 Aug 2012

Hostess
Restaurant Costa Verde (Lima, Peru)
Used multi-lingual skills to engage tourists and enhance their dining experience
Implemented an innovative solution to the reservation chart eliminating potential for
errors and confusion
Collaborated with management to create promotional strategies
Jun 2011 Aug 2011




Gisele Tepperman 3

VOLUNTEER EXPERIENCE

Volunteer
Donantes de Felicidad Childrens Cancer Association (Lima, Peru)
Utilized my networking skills to provide the association with donations
Created dynamic activities and atmosphere for all the children and their families
Participated actively in meetings resulting in effective brainstorming ideas to find more
blood donors
May 2014 Aug 2014
Volunteer
Dragons Den Auditions (Victoria, BC)
Created a welcoming atmosphere for all the people coming in to audition
Managed the registration of participants by signing them in and making sure they had the
necessary paperwork filled out
Feb 2013
Volunteer
Inter American Development Bank (IDB), Tourism Calgary (Calgary, AB)
Created a welcoming atmosphere for delegates coming in to meet with the Mayor of
Calgary
Served as an interpreter for arriving delegates from Latin America and France, enhancing
their experience in Canada
Helped staff members have better communication with delegates
Acted as hostess for delegates during city tours

Mar 2011