PT.

Indointernet (IndoNet)
Head Office
Menara Dea 11th Floor, Jl. Mega Kuningan Barat IX Kav. E 4.3 No.1, Jakarta 129!, In"one#ia.
$hone% &!21' () !92, Fa*% &!21' () !923
Purwakarta Subnet
Jl. +a,a -a"ang No. 2., $ur/akarta 41110, $hone% & !2)4' 21))44, (!!1!3!
PT INDO INTERNET
PROFILE AND SERI!ES
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PT. Indointernet (IndoNet)
Head Office
Menara Dea 11th Floor, Jl. Mega Kuningan Barat IX Kav. E 4.3 No.1, Jakarta 129!, In"one#ia.
$hone% &!21' () !92, Fa*% &!21' () !923
Purwakarta Subnet
Jl. +a,a -a"ang No. 2., $ur/akarta 41110, $hone% & !2)4' 21))44, (!!1!3!
About us
Indonet was founded in March 1994, ofcially ofered its Internet access
service in September 1994, and become the frst commercial Internet
Service rovider !IS" in Indonesia#
In 199$, Indonet e%panded its internet services in other ma&or cities in
Indonesia# 'rowin( prudently, today Indonet e%ists in almost 4) cities
across Indonesia, the lar(est nation wide covera(e by a private owned
IS#
In 199*, Indonet became one of the early member of '+I,, an
international roamin( consortium company that provides convenience
and cost savin( for our clients when accessin( the Internet from
overseas#
In -))), we become the frst IS to provide anti.virus, prepaid, and /one.
pricin( services# 0nti.spam service will be added to our anti.virus service
in the very near future . proofs our commitment to deliver customer
satisfaction by proactively searchin( for innovative solutions#
In the end of -))- we ac1uired the Internet assets of 2# M3eb Indonesia
and the 4ata ,enter assets of 2# 'lobal 5ostnet# In -))6, Indonet too7
over 2# Si(ma ro 8omuni7a, a (raphic desi(n company#
9ur vision
2o become a networ7 service provider that delivers reliable and hi(h.
1uality services In Indonesia#
9ur mission
2o provide the best information and communication services for the
community of Indonesia#
9ur value
2o serve our customers with e%cellence and inte(rity#
PT. Indointernet (IndoNet)
Head Office
Menara Dea 11th Floor, Jl. Mega Kuningan Barat IX Kav. E 4.3 No.1, Jakarta 129!, In"one#ia.
$hone% &!21' () !92, Fa*% &!21' () !923
Purwakarta Subnet
Jl. +a,a -a"ang No. 2., $ur/akarta 41110, $hone% & !2)4' 21))44, (!!1!3!
PRESENCE
:a7arta 9utlet
. ;e7asi
. 2ebet
. 2an(eran(
. 'renvile
. 4epo7
. ;intaro
. Man((a 4ua
. 8elapa 'adin(
. ondo7 'ede
. 0minta
. ;enhil
. ulo(adun(
. 8enari
. ;uncit
. Sunter
. an(lima olim
. +awaman(un
. ,en(7aren(
. ;an&armasin
. ;o(or
. ;ontan(
. ,ile(on
. ,irebon
. 4enpasar
. :ambi
. 8ediri
. 8udus
. <ampun(
. Madiun
. Ma(elan(
. Ma7asar !='"
. Malan(
. Mataram
. Medan
. Mo&o7erto
. alemban(
. andaan
. e7alon(an
. e7anbaru
. ematan( Siantar
. urwa7arta
. urwo7erto
. Salati(a
. Semaran(
. Sidoar&o
. Solo
. Surabaya
. 2asi7malaya
. 2e(al
. >o(ya7arta
PT. Indointernet (IndoNet)
Head Office
Menara Dea 11th Floor, Jl. Mega Kuningan Barat IX Kav. E 4.3 No.1, Jakarta 129!, In"one#ia.
$hone% &!21' () !92, Fa*% &!21' () !923
Purwakarta Subnet
Jl. +a,a -a"ang No. 2., $ur/akarta 41110, $hone% & !2)4' 21))44, (!!1!3!
SERVICE

Indonet focuses on providin( customers needs and wants by deliverin( reliable
Internet services in a wide array of customi/ed pac7a(es# Such conver(ed
focus is a fruit of incorporation of e%tensive e%perience, immense resources,
and technical mi(ht in mana(in( the comple%ity of networ7in( technolo(y#
2he fact that we are able to maintain our position throu(hout the years, amid
the uncertainties and various downfalls in the IS arena, is attributed to the
followin( stren(ths?
Network
Indonet is e1uipped with an all.encompassin( Internet networ7 that connects
64 cities across Indonesia with more than 1)) points of presence in buildin(s
and apartments, and -@)) access lines# 2he networ7 capacity is deliberately
desi(ned to increase incrementally as the connection payload (rows#
Backbone
9ur bac7bone capacity is built on the power of a number of international IS
lin7s, assurin( reliable and fast internet connection# 2he trafc is under
constant monitorin( by our networ7 operation center for -4 hours a day, with
total bac7bone capacity plan of -)) Mbps by end of year -))$#
Data Center
3ith the ac1uistion of 2# 'lobahostnet assets in 4ec -))6, we now have a
data.center with a world class standard# 9ur data center is also available in all
ma&or cities throu(h out the country# 2he advent of the new data centers
enables you to fulfll your I2 re1uirements in an fast and cost.efective manner#
Customer Care
9ur customer care personnel are readily available to assist customers at
anytime day and ni(ht . -4 hours a day, A days a wee7 . to solve directed
complaints and answer all 1uestions#
PT. Indointernet (IndoNet)
Head Office
Menara Dea 11th Floor, Jl. Mega Kuningan Barat IX Kav. E 4.3 No.1, Jakarta 129!, In"one#ia.
$hone% &!21' () !92, Fa*% &!21' () !923
Purwakarta Subnet
Jl. +a,a -a"ang No. 2., $ur/akarta 41110, $hone% & !2)4' 21))44, (!!1!3!
SERVICE LEVEL AGREEMENT
0vailability
S<0 is 99,@B cumulative per year, any permanent problem !not
intermittent" will (enerate penalty to Indonet#
;andwith 'uarantee
2ransparante 1?1 performance access (lobal and IIC bandwith monitor
with self monitorin( !http?DDmrt(.corp#indo#net#idDcompany name"
roactive Monitorin(
PT. Indointernet (IndoNet)
Head Office
Menara Dea 11th Floor, Jl. Mega Kuningan Barat IX Kav. E 4.3 No.1, Jakarta 129!, In"one#ia.
$hone% &!21' () !92, Fa*% &!21' () !923
Purwakarta Subnet
Jl. +a,a -a"ang No. 2., $ur/akarta 41110, $hone% & !2)4' 21))44, (!!1!3!
Eetwor7 monitorin( A%-4 hours in EM, and E9, 2eam with proactively
alert in case of problem as early as possible#
Contact Address
5ead 9fce ? Menara 4ea 11th Floor, :l# Me(a 8unin(an ;arat IC
8av# G 4#6 Eo#1, :a7arta 1-9@), Indonesia#
hone? !)-1" @A$ )9-@,
Fa%? !)-1" @A$ )9-6
9peration 9fce ? ,yber ;uildin( *th Floor, :l# 8unin(an ;arat Eo# *,
:a7arta 1-A1), Indonesia#
hone? !)-1" @-9 $)-)-,
Fa%? !)-1" @-A 1*@)
,ustomer ,are ? -4 hours ,all Support !)-1" @-A 1*4@
urwa7arta Subnet ? :l# +aya Sadan( Eo# -0, urwa7arta 4111*,
hone? ! )-$4" -1$$44, A))1)6)