Lindsay Yoo

Diligent and forward-thinking business student with experience in payroll, inventory, and income
tax records management for 15+ employees. Ability to motivate employee performance and
exceed customer expectations in both Korea and Canada. Multiple scholarship recipient with
high academic achievement, leadership roles, and volunteer activities, including a president
position in a student-run sustainability club. Demonstrated facilitation skills in adult and
children education programs and public presentation skills in Korean, English, and Mandarin.

Facilitation Sales and Marketing Purchasing
Staff Scheduling Leadership & Training Staff Supervision
Inventory Management Customer Service Conflict Resolution

EDUCATION:
Bachelor of Commerce (International Business) Sept 2010 - Present
Peter B. Gustavson School of Business, University of Victoria, Victoria, BC
Concentration in HR Management, Financial/Managerial Accounting, and M.I.S.
Cumulative GPA of 7.90/9.00

PROFESSIONAL EXPERIENCE:
Administrative Assistant Jan - May 2014
Korea Creative Content Agency, Seoul , South Korea
Communicated and collaborated with overseas exhibition markets to support Korean
domestic firms to participate in the markets and encourage international expansion of
Korean broadcasting contents
Utilized the public ERP system to manage internal information and control budget
Managed various documents, contracts, and applications using Microsoft Excel and Word
Distributed marketing materials for overseas buyers and domestic stakeholders

Supervisor/Barista Jan 2012 - Aug 2013
Liberty Caf + Deli, Victoria, BC
Monitored complex payroll and income tax records for 15+ casual and full-time
employees by coordinating closely with a CA accounting firm
Evaluated performance of each employee in terms of customer satisfaction and mentored
staff using a communication log and face-to-face conversations
Managed daily inventory by monitoring and consistently maintaining a safety stock level
in inventory database, in a $500,000 annual revenue facility


Contributed to procedural manual for new employees and adjusted monthly work
schedule by communicating with every staff through Facebook group
Built professional relationships with suppliers including CISCO and Canterbury Coffee

Server Sept - Dec 2011
Korean Garden, Victoria, BC
Proactively anticipated with customer complaints by immediately identifying problems
Contributed to efficiencies including relocating supplies, purchasing lighter and more
efficient equipment and supplies

COMMUNITY LEADERSHIP:
Child-Care Provider Apr 2011 May 2012
Young Parents Support Group (YPSN), Victoria, BC
Mentored children with a single parent or young parents in anger management using
conflict resolution and art therapy
Taught art classes and organized social activities for parents during educational sessions

ON CAMPUS LEADERSHIP:
University Events Volunteer Sept 2010 Aug 2013
University of Victoria, Victoria, BC
Team Marshall for the 2013 RBC Case Competition, annual internal competition for the
UVic third year Bachelor of Commerce students
Orientation Leader Sept 2011
UVic Student Transition Services, Victoria, BC
Volunteered for providing orientation services to new early-admitted faculty of business
students and delivered public speaking

AWARDS:
Faculty of Business Entrance Tuition Scholarship ($500.00)
Melva J. Hanson Scholarship ($1,625.00)
University of Victoria Faculty Scholarship ($500.00)
University Entrance Scholarship ($500.00)

GLOBAL COMPETENCIES:
Experience living, studying, and working in Korea, China, and Victoria, Canada
Language fluency in Korean and English and proficiency with Mandarin