Global Features List - OmniPCX Enterprise R8.0.

1
8AL020043249DRASA
X : available - L : only locally - R : restriction - S : supported for migration - N : not available
8 - OmniPCX Enterprise Hotel and Hospital Services R6.0 R6.1 R6.2 R7.0 R7.1 R8.0 R8.0.1
Back Features Features Features Features Features Features Features
Comments
8.1. GENERAL FEATURES
Flexible numbering plan L L L L L L L
One or two digits dialling for commonly used guest services L L L L L L L
External call overflow to attendant after time-out L L L L L L L
Different outgoing trunk groups (guest or patient and staff) L L L L L L L
Direct Output Dialling (DOD) L L L L L L L
Set lock/unlock L L L L L L L
Specific hotel voice guidance L L L L L L L
Direct Input Dialling (DID) L L L L L L L
Inter room barring function L L L L L L L
forward to attendant when call barring N N N L L L L
External call barring function for incoming calls L L L L L L L
Message lamp management L L L L L L L
Room set lock after n erroneous password attempts L L L L L L L
Booth sets calls using personal code :
using personal code L L L L L L L
by attendant console L L L L L L L
Multioccupation function :
dynamic multioccupation L L L L L L L
dynamic multioccupation room number displayed accounting GPIN L L L L L L L
dynamic multioccupation guest displayed :
number of beds per room L L L L L L L
overbooking with warning L L L L L L L
static multioccupation L L L L L L L
static multioccupation managed by room L L L L L L L
static multioccupation managed by room with accounting on GPIN L L L L L L L
static multioccupation managed by guest L L L L L L L
Cycling DID (Automatic Direct Input Dialling allocation) :
by OmniPCX hotel terminal L L L L L L L
by AHL link L L L L L L L
Dedicated display strings for hotel and hospital L L L L L L L
Duplication with AHL link L L L L L L L Only V24 ports managed with V24 menu
Auto allocation (room moving) from set L L L L L L L Stand-alone only or network hospital mode
Mini-bar : sending one article for charging L L L L L L L
Mini-bar : sending list of articles for charging L L L L L L L
Room number and guest number upto n digits L L L L L L L Maximum 8 digits
Several names on same guest number (mcdu) L L L L L L L
External hospital in network application interface X X X X X X X Network booths and trunks can be used
Call Forwarding :
type of call forwarding :
immediate forwarding X X X X X X X
forward on no reply X X X X X X X
forward to external number L L L L L L L From room set and hotel terminal
OmniPCX Enterprise R6.0 / R6.1 / R6.2 / R7.0 / R7.1 / R8.0 / R8.0.1 Feature List OmniPCX Enterprise Hotel and Hospital Services/8. Hotel 1/8
Global Features List - OmniPCX Enterprise R8.0.1
8AL020043249DRASA
X : available - L : only locally - R : restriction - S : supported for migration - N : not available
8 - OmniPCX Enterprise Hotel and Hospital Services R6.0 R6.1 R6.2 R7.0 R7.1 R8.0 R8.0.1
Back Features Features Features Features Features Features Features
Comments
forward cancellation L L L L L L L
room set forwarding to voice mail with mandatory personal code L L L L L L L
call forwarding from :
room set L L L L L L L
administrative set L L L L L L L Only immediate forwarding
hotel terminal L L L L L L L
attendant L L L L L L L Only immediate forwarding
Room set can be either :
wired sets L L L L L L L
DECT / PWT L L L L L L L Exclusive with wired set
Secret Identity when calling between room L L L L L L L
Fire Alarm : emergency call on room set L L L L L L L
No replied calls repertory L L L L L L L
Automatic attendants available with rooms L L L L L L L
Voice mail services X X X X X X X See 9. Messaging Applications
VIP call on 4059 N N N N N X X
8.2. DO NOT DISTURB (DND)
Activation and cancellation from :
room set L L L L L L L Not on S0 set in hotel suite (see 8.18)
hotel computer through Alcatel Hotel Link (AHL) L L L L L L L
attendant console :
in idle state L L L L L L L
in conversation state L L L L L L L
OmniPCX hotel terminal L L L L L L L
Cancellation automatically at check-out L L L L L L L Only for the last guest
DND without password L L L L L L L
Overflow to attendant N N N X X X X
8.3. GUEST PERSONAL CODE
Management by check-in command from OmniPCX hotel terminal or from hotel computer L L L L L L L
Management by check-out command from OmniPCX hotel terminal or from hotel computer L L L L L L L
Management by modification command from OmniPCX hotel terminal or from hotel computer L L L L L L L
Management from the attendant console (for cancellation, creation) L L L L L L L
Voice mailbox code : same as guest personal code L L L L L L L
Personal code options :
unique password L L L L L L L Basic feature and guaranted unique password
password equal directory number L L L L L L L
password set to guest name L L L L L L L
password set to DD/MM (or MM/DD) L L L L L L L
no check for password L L L L L L L
8.4. WAKE-UP FUNCTION Not available on S0 sets
Individual wake-up :
recording and cancellation from :
room set X X X X X X X
OmniPCX Enterprise R6.0 / R6.1 / R6.2 / R7.0 / R7.1 / R8.0 / R8.0.1 Feature List OmniPCX Enterprise Hotel and Hospital Services/8. Hotel 2/8
Global Features List - OmniPCX Enterprise R8.0.1
8AL020043249DRASA
X : available - L : only locally - R : restriction - S : supported for migration - N : not available
8 - OmniPCX Enterprise Hotel and Hospital Services R6.0 R6.1 R6.2 R7.0 R7.1 R8.0 R8.0.1
Back Features Features Features Features Features Features Features
Comments
room service set N N N N N N N
OmniPCX hotel terminal X X X X X X X
attendant console :
in idle state X X X X X X X
in conversation state X X X X X X X
hotel computer through AHL X X X X X X X
cancellation at next check-in for the same room X X X X X X X
Group wake-up :
recording and cancellation from OmniPCX hotel terminal X X X X X X X
cancellation at next check-in for the same room X X X X X X X
Confirmation wake-up time :
on voice mail R R R R R R R R : only with A4645 (from R5.0 Lx) or A4635
when programming the wake-up time X X X X X X X
Unsuccessful wake-up notification to attendant X X X X X X X In hotel configuration
Wake-up success confirmation in guest language at off-hook X X X X X X X
Multiple wake-up X X X X X X X
Snooze function : press any key to stop ringing and call back later L L L L L L L
Incident on wake-up failure : Also for appointment reminder
upon system time change X X X X X X X
on no reply X X X X X X X
on busy X X X X X X X
to incident management X X X X X X X
to dedicated printer X X X X X X X
8.5. ROOM SERVICE
Available with Reflexes VLE, LE, MRx sets L L L L L L L In multiline mode
Multidispatching room service L L L L L L L
Multiservice room service L L L L L L L
On room service set :
VIP calls with code on the display L L L L L L L
called service identification L L L L L L L
line number L L L L L L L Only for generic guest/static guest-room static-room mode
first name & name L L L L L L L
guest number L L L L L L L Only for generic guest/static guest-room static-room mode
multioccupation code L L L L L L L
guest language L L L L L L L
8.6. ROOM STATUS
Room status change over :
Automatic change over :
at defined time L L L L L L L
at check-out L L L L L L L
Manual change over :
from room (with/without hotel staff identification) L L L L L L L
from attendant L L L L L L L
OmniPCX Enterprise R6.0 / R6.1 / R6.2 / R7.0 / R7.1 / R8.0 / R8.0.1 Feature List OmniPCX Enterprise Hotel and Hospital Services/8. Hotel 3/8
Global Features List - OmniPCX Enterprise R8.0.1
8AL020043249DRASA
X : available - L : only locally - R : restriction - S : supported for migration - N : not available
8 - OmniPCX Enterprise Hotel and Hospital Services R6.0 R6.1 R6.2 R7.0 R7.1 R8.0 R8.0.1
Back Features Features Features Features Features Features Features
Comments
from sets L L L L L L L
print realtime L L L L L L L
Screen output with OmniPCX hotel terminal :
all free and/or occuped rooms L L L L L L L
rooms by status L L L L L L L
status by room type L L L L L L L
list of rooms with set number and number of bed per room L L L L L L L
8.7. MULTILANGUAGE
For display L L L L L L L
For voice guidance L L L L L L L
For Automatic Attendant L L L L L L L
Language choice activated from :
room set L L L L L L L
OmniPCX hotel terminal L L L L L L L
8.8. ROOM DIRECTORY From OmniPCX hotel terminal
With the following items :
user identification (guest number) L L L L L L L
device identification (set number, room number) L L L L L L L
group identification L L L L L L L
name L L L L L L L
user language L L L L L L L
arrival date and time L L L L L L L
Search by :
guest names L L L L L L L Several names on same guest number
name or group number L L L L L L L
Printing by :
alphabetical order L L L L L L L
room number order L L L L L L L
group order L L L L L L L
8.9. DEPOSIT (PREPAYMENT)
Counters :
total deposit L L L L L L L
remaining deposit L L L L L L L
Deposit terminal :
hotel computer through AHL L L L L L L L
OmniPCX hotel terminal L L L L L L L
Run-over deposit : MAO choice
interrupt the communication L L L L L L L
allow to finish the communication L L L L L L L
When deposit is over :
bip during call L L L L L L L
dedicated voice guide requesting a new deposit L L L L L L L
diversion to attendant L L L L L L L
OmniPCX Enterprise R6.0 / R6.1 / R6.2 / R7.0 / R7.1 / R8.0 / R8.0.1 Feature List OmniPCX Enterprise Hotel and Hospital Services/8. Hotel 4/8
Global Features List - OmniPCX Enterprise R8.0.1
8AL020043249DRASA
X : available - L : only locally - R : restriction - S : supported for migration - N : not available
8 - OmniPCX Enterprise Hotel and Hospital Services R6.0 R6.1 R6.2 R7.0 R7.1 R8.0 R8.0.1
Back Features Features Features Features Features Features Features
Comments
8.10. CHARGING
Full tickets from all nodes L L L L L L L Hotel application can send network-users tickets
For staff sets : as business charging L L L L L L L See Financial Report in Management Services 7.2.3
For guest sets :
through Financial Report L L L L L L L
through AHL X X X X X X X
charging by pulse (3 rates) L L L L L L L See Management of Integrated Charging in Management Services 7.2.5
dialled number mask L L L L L L L
itemized bills L L L L L L L
charging by duration N N N N N N N
VAT on guest bill L L L L L L L
Individual charging for guest in multioccupation mode L L L L L L L
Global/detailled billing L L L L L L L
Manual ticket creation L L L L L L L
Booth set charging by attendant console and OmniPCX hotel terminal L L L L L L L
Fixed fare for : Included in global/detailled billing
line allocation L L L L L L L
DDI number allocation L L L L L L L
voice mailbox allocation L L L L L L L
DECT/PWT set L L L L L L L In suites for instance
S0 set L L L L L L L In suites for instance
Billing in 2 currencies (Euro + local ...) L L L L L L L
Detailled billing for specified period of time L L L L L L L
8.11. NIGHT AUDIT
Output of all counters and tickets for the previous day for each guest :
automatic daily print out at a pre-programmed time L L L L L L L
by a command of the hotel computer through AHL L L L L L L L
by a command on a MAO terminal L L L L L L L
by a command on OmniPCX hotel terminal L L L L L L L
8.12. CHECK-IN A GUEST OR GROUP
Room number L L L L L L L With Informatel application
Guest names L L L L L L L Several names on same guest number
Guest language L L L L L L L
Multioccupation code L L L L L L L
Amount of the deposit L L L L L L L
Personal code L L L L L L L
VIP code L L L L L L L
DID number allocation L L L L L L L
DOD category (if no attendant) L L L L L L L
Pre check-in : check-in without room allocation L L L L L L L
Voice mail allocation R R R R R R R R : only with A4645 (from R5.0 Lx) or A4635. Not available for groups
8.13. CHECK-OUT A GUEST OR GROUP
When the check-out is confirmed, OmniPCX automatically :
OmniPCX Enterprise R6.0 / R6.1 / R6.2 / R7.0 / R7.1 / R8.0 / R8.0.1 Feature List OmniPCX Enterprise Hotel and Hospital Services/8. Hotel 5/8
Global Features List - OmniPCX Enterprise R8.0.1
8AL020043249DRASA
X : available - L : only locally - R : restriction - S : supported for migration - N : not available
8 - OmniPCX Enterprise Hotel and Hospital Services R6.0 R6.1 R6.2 R7.0 R7.1 R8.0 R8.0.1
Back Features Features Features Features Features Features Features
Comments
checks that the guest line is not used for a call L L L L L L L
cancels DOD from the room for all new calls L L L L L L L
cancels appropriate :
message L L L L L L L
wake-up call request L L L L L L L
DND L L L L L L L
personal code L L L L L L L If no new messages in voice mail
programmable keys L L L L L L L If no locked keys
changes room status to "to clean" L L L L L L L
frees the room L L L L L L L
prints the guest bill L L L L L L L
accept / not accept checkout if messages in mailbox L L L L L L L Remaining messages are kept in voice mail till next check-in
Pre check-out : payment completed before leaving L L L L L L L In this case : external barring
Partial check-out : frees the room, keeps the charging, call rerouting on voice mail L L L L L L L
Management to allow on-going calls while check-out L L L L L L L Included with AHL
8.14. PROTECTION LEVELS FOR OMNIPCX HOTEL TERMINAL
Maintenance L L L L L L L
System management - configuration L L L L L L L
Hotel management L L L L L L L
Room status / staff follow-up L L L L L L L
Guest check-out - itemized billing L L L L L L L
Guest check-in - directory L L L L L L L
8.15. FRONT OFFICE COMPUTER FEATURES (WITH AHL)
Room status L L L L L L L
Room occupation L L L L L L L
Call charging (staff - guest) X X X X X X X
Check-in / check-out L L L L L L L
Guest directory N N N N N N N
Guest names L L L L L L L Name creation only
Telephone deposit L L L L L L L
Wake-up L L L L L L L
Mini-bar L L L L L L L
Front office computer link initialisation in case of computer failure L L L L L L L
Decrease guest's deposit from office computer L L L L L L L
Room swapping from office computer L L L L L L L
Multioccupation L L L L L L L
Voice mail allocation R R R R R R R R : only with A4645 (from R5.0 Lx) or A4635
Suites L L L L L L L
Extended format for charging (for ARS use) L L L L L L L
Manageable buffer size for AHL L L L L L L L
Digit Number filter R R R R R R R R : not available in "Hospital in network" configuration. Filter : 5/8 digits
8.16. OMNIPCX HOTEL TERMINAL MANAGEMENT
Check-in L L L L L L L
OmniPCX Enterprise R6.0 / R6.1 / R6.2 / R7.0 / R7.1 / R8.0 / R8.0.1 Feature List OmniPCX Enterprise Hotel and Hospital Services/8. Hotel 6/8
Global Features List - OmniPCX Enterprise R8.0.1
8AL020043249DRASA
X : available - L : only locally - R : restriction - S : supported for migration - N : not available
8 - OmniPCX Enterprise Hotel and Hospital Services R6.0 R6.1 R6.2 R7.0 R7.1 R8.0 R8.0.1
Back Features Features Features Features Features Features Features
Comments
Check-out L L L L L L L
Itemized billing L L L L L L L
Room directory L L L L L L L
Billing L L L L L L L
Wake-up L L L L L L L
Guest message L L L L L L L
Guest names L L L L L L L
DND L L L L L L L
Room status L L L L L L L
Room to room call restriction L L L L L L L
Booth set charging L L L L L L L
Suites L L L L L L L
Digit Number filter L L L L L L L Filter : 5/8 digits
Static association L L L L L L L
Call forwarding L L L L L L L
8.17. DEDICATED PRINTERS
All or several functions can use the same printer :
transactions (check-in, check-out, modification and alarm deposit) L L L L L L L
night audit L L L L L L L
booth sets L L L L L L L
billing (itemised charging + check-out bills) L L L L L L L
room status (room status + room directory) L L L L L L L
wake-up L L L L L L L
charging L L L L L L L
AHL back-up L L L L L L L
8.18. HOTEL SUITES
Type of terminal : Monoline only
Reflexes L L L L L L L
DECT / PWT L L L L L L L
analog L L L L L L L
S0 interface L L L L L L L
Suite = dynamic link between several room numbers L L L L L L L
Suite management :
from AHL L L L L L L L
from hotel terminal L L L L L L L
Dedicated name for the suites (<> client name) L L L L L L L
Making calls :
only 1 call at a time per suite if pre-payment required L L L L L L L
calls between sets of the suite always available L L L L L L L
Receiving calls :
ring all the free sets of the suite L L L L L L L
call waiting if all the sets are busy L L L L L L L
waiting call initialized by attendant on hotel suite with one or more sets busy L L L L L L L Waiting on busy and ringing the others
OmniPCX Enterprise R6.0 / R6.1 / R6.2 / R7.0 / R7.1 / R8.0 / R8.0.1 Feature List OmniPCX Enterprise Hotel and Hospital Services/8. Hotel 7/8
Global Features List - OmniPCX Enterprise R8.0.1
8AL020043249DRASA
X : available - L : only locally - R : restriction - S : supported for migration - N : not available
8 - OmniPCX Enterprise Hotel and Hospital Services R6.0 R6.1 R6.2 R7.0 R7.1 R8.0 R8.0.1
Back Features Features Features Features Features Features Features
Comments
DND applies for all the sets of the suite L L L L L L L Not available on S0 interface
Wake-up rings all the sets of the suite L L L L L L L Individual room wake-up still available. Not available for S0
Conference :
internal between rooms of the suite L L L L L L L
with external room / sets / trunks L L L L L L L
Message LED activated on all the sets of the suite L L L L L L L Not available on S0 interface
Unique room status for the suite L L L L L L L
Voice mail attribution remains on a client (<> suite) L L L L L L L
Dual Line through broker key : On digital sets declared as room set
enquiry call L L L L L L L
call waiting consultation L L L L L L L
broker's call L L L L L L L
OmniPCX Enterprise R6.0 / R6.1 / R6.2 / R7.0 / R7.1 / R8.0 / R8.0.1 Feature List OmniPCX Enterprise Hotel and Hospital Services/8. Hotel 8/8