Report-on-General-Banking-and-Performance-Analysis-of-SIBL

Among the three departments of the bank, more emphasize has been gien to General Banking
actiities, in order to prepare this report! Basically report"s findings is coer t#o ma$or areas,
first- Managing the need of General Banking customer%, SIBL f&lfill General Banking
c&stomer need by offering the ario&s types of Acco&nt like- Al #adia c&rrent and Saing
acco&nts and different deposit scheme like- Lakhopoti deposit scheme, pension saing scheme
etc and other f&nctions like- Remittance, clearing, cash section f&nction! SIBL also follo#
some proced&re to manage the need of General Banking c&stomer!
Another ma$or area of this report is 'Performance Analysis of SIBL% and in this part some
tools has been &sed to analyze the performance of the bank like- (inancial statement analysis!
In order to do this analysis, )ommon size )omparatie Balance sheet * Income statement and
Ratio analysis hae been prepared! (rom the calc&lation, it is fo&nd that the +otal asset, client
deposit, o#ners e,&ity are increased as both amo&nt and percentage from the last year! +he
Income from inestment, income from operating income and -et income are also increased
from the last year!
Ratio analysis in one of the common method to analyze the bank performance, from the
calc&lation it is obsered that the Li,&idity and .fficiency ratio are not good b&t the percentage
of profitability and capital ade,&acy ratio are increase from the preio&s year! +he aboe
e/planations indicate that the oerall performance of the bank is satisfactory!
1.1 Scope of the Study
In my internship period, the scope of the #ork #as as ast as I #as assigned to #ork in eery
departments of the bank in 0ohammadp&r 1aderia +ayebia 0adrasha Branch, I hae tried to
obsere and &nderstand the all banking actiities especially General banking actiities and
other day to day f&nctions perform in this branch! I also tried to &nderstand different topic from
the bank personnel!
2

1.! "#$ecti%es of the &eport
+he board ob$ectie of this report is to complete my BBA program and to ac,&ire kno#ledge
of banking sector! +o achiee the main ob$ecties, I also try to &nderstand some specific
ob$ecties! +hose ob$ecties are pointed o&t as follo#s3
+o gather kno#ledge abo&t the f&nctions and transactions of different departments of
the bank!
+o get ideas on the actiities of General banking!
+o get ideas of (oreign e/change department
+o &nderstand the difference bet#een preio&s and present banking system of SIBL!
+o find o&t the financial performance of the bank
+o kno# the difference bet#een Islamic banking and conentional banking system!
1.' Methodology
1.'.1 (ata collection method
+his report has been prepared on the basis of the data that #ere collected d&ring the internship
period! I hae cond&cted in depth interie# #ith the different e/perience personnel of the
bank! In order to make the report more meaningf&l and acceptable, I tried to collect data from
t#o so&rces-
Primary source3 (ace to face conersation #ith the respectie officer and staff of the bank!
Secondary sources Ann&al report 45667, 56689, Printed material of SIBL, Internet and
preio&s report!
1.'.! (ata analysis method
5

All the data that collected from primary * secondary so&rces hae been analyzed by &sing the
follo#ing methods to reach the Report"s (indings!
:bseration +echni,&e
(inancial statement analysis3
o Ratio analysis
o )ommon size financial statement analysis 4;ertical9
o )omparatie financial statement analysis 4<orizontal9
S=:+ analysis
After analyzing the data, I hae been able to reach my findings that represent the 'Managing
the Need of General Banking customer & Performance analysis of SIBL%
1.) Limitation
>iffic&lt to collect necessary data beca&se the b&syness of the bank personnel!
+hree months is not s&fficient to kno# the oerall banking f&nctions!
I carried o&t s&ch a st&dy for the first time, so ine/perienced is one of the main
constraints of the st&dy!
?

!.1 "%er%ie* of SIBL
Social Islami Bank Limited4SIBL9 #as incorporated on @
th
A&ly, 2BB@ as a res&lt of dedicated
effort of a gro&p of established Bangladeshi entreprene&rs and internationally important
personalities! +he bank started commercial operation on 55
nd
-oember, 2BB@ #ith a clear
manifesto to demonstrate the operational meaning of partic&larly economy, banking and
financial actiities as an integrated part of Islamic code of life! +argeting poerty, SIBL is
indeed a concept of 52
st
)ent&ry participatory seeral sector banking mode! +he formal
corporate sector, this Bank #o&ld, among others, offer the most &p-to date banking serices
thro&gh opening of ario&s types of deposit and inestment acco&nts, financing trade,
C

proiding letters of g&arantee, opening letters of credit, collection of bills effecting domestic
and international transfer, leasing of e,&ipment and cons&mer d&rables, hire p&rchase and
installment sale for capital goods, inestment in lo#-cost ho&sing and management of real
estates, participatory inestment in ario&s ind&strial, agric&lt&ral , transport, ed&cational and
health pro$ects and so on! In the -on-formal non-corporate sector, it #o&ld, among others,
inole in cash =a,f )ertificate and deelopment and management of =AD( and 0:SDE.
properties, and +r&st f&nds!
!.! Mission of SIBL
<igh ,&ality financial serices the latest technology!
(ast, Acc&rate and Satisfactory c&stomer serice!
Balanced * s&stainable gro#th strategy!
:ptim&m ret&rn on shareholdersF e,&ity!
Introd&cing innoatie Islamic Banking prod&cts!
Attract and retain high ,&ality h&man reso&rces!
.mpo#ering real poor families and create local income opport&nities!
Proiding s&pport for social benefit organizations - by #ay of mobilizing f&nds and
social serices!
!.' +ision of SIBL
Social Inestment Bank Ltd started its $o&rney #ith the concept of 52
st
)ent&ry Islamic
participatory three sector banking model3
i9 (ormal Sector- )ommercial Banking #ith latest technology
ii9 -on-(ormal Sector - (amily .mpo#erment 0icro-)redit * 0icro-enterprise
program
@

iii9 ;ol&ntary Sector - Social )apital mobilization thro&gh )AS< =AD( and others!
(inally, GRed&ction of Poerty LeelG is o&r ;ision, #hich is a prime ob$ect as
stated in 0emorand&m of Association of the Bank #ith the commitment G=orking
+ogether for a )aring SocietyG!
!.) SIBL in ,oday
+he performance of the bank, d&ring the period &nder reie#, is more significant
sim&ltaneo&sly in deelopment and achieement of contin&o&s gro#th rate in all the areas of
banking operations! It has s&ccessf&lly mobilized +k! 2B7@?!BC millions deposit from
depositors and has arranged disb&rsement of +1! 28CC6!58 million as inestment thro&gh all
the branches! +he inestment income and income after ta/ are 56B5!B8 and ?H7!B6 million
respectiely d&ring the period &nder reie#! At the time the amo&nt of shareholder e,&ity are
288@!5B million! +he ret&rn on assets 4R:A9 is 2!6BI that increases from the last year! SIBL
has large n&mber of deposit mi/ and inestment modes that manage the need of client in
ario&s #ays! SIBL has 58 branches all oer the co&ntry and the n&mbers of employees are
87C! +he achieements #ere possible beca&se of the serice e/cellence of management team
#ith s&pport from a ery reso&rcef&l and skilled #orkforce rendering efficient and specialized
serices!
!.- Social Islami Bank Limited at a Glance
-ame 3 Social Islami Bank Limited4SIBL9
.ssence 3 =orking +ogether (or a )aring Society
-at&re of B&siness 3 Banking serice and profit oriented
8

<ead :ffice 3 2@, >iskh&sha )JA >haka-2666!
>ate of Incorporate 3 @
th
A&ly, 2BB@
)hairman 3 0r! Abd&l A#al Pat#ary
Secretary 3 0r! 0aham&d <assan
0anaging >irector 3 0r! 1! 0! Ashad&zzaman!
-&mber of Branch 3 58
A&thorized )apital 3 C666 4+k in 0illion9
Paid &p )apital 3 222B!@@ 4+k! in 0illion9
Resere (&nds 3 5B6!BH 4+k! in 0illion9
!.. Management /ierarchy
7
Managing (irector
Additional Managing (irector
(eputy Managing (irector
01ecuti%e +ice Presidents
Senior +ice Presidents
+ice Presidents Senior Assistance +ice Presidents 2irst Assistant +ice President Senior 01ecuti%e "fficers 01ecuti%e "fficers &esidency "fficers Senior "fficers "fficers 3unior "fficers Assistant "fficers

!.4 SIBL (epartment
Social Islami Bank Limitedis &sed to perform all Banking actiities by the help of follo#ing
>epartments-
General Banking >epartment
(oreign ./change >epartment
Inestment >epartment
:thers >epartment3
H

Information * )omm&nication +echnology >iision
(inancial Administration >iision
International >iision
General Serices >iision
0anaging >irectorFs Secretariat
B&siness >eelopment * 0arketing >iision
A&dit * Inspection >iision
)hairmanFs Secretariat
Share >iision
Board Secretariat
<&man Reso&rces >iision
Shariah Board Secretariat
SIBL +raining Instit&te
S0. Banking >iision
La# * Recoery >iision
Board A&dit )ell
0IS, Planning * Research >iision
Internal )ontrol * )ompliance >iision
Inestment Risk 0anagement >iision
;ol&ntary Banking >iision
!.5 Products 6 Ser%ice of SIBL
As a commercial Bank, the SIBL proide all traditional banking serices incl&ding a #ide
range of saing and inestment scheme prod&cts, foreign e/change and ancillary serices #ith
the s&pport of modern technology and professional management! +he follo#ing table holding
different prod&ct of respectie departments of SIBL!
B

(epartment Product 6 Ser%ice
General Banking Product
(eposit3
Al #adia c&rrent deposit
Bills payable
0&daraba saing deposit
0&daraba +erm deposit
0&daraba Scheme deposit

2oreign 01change Ser%ice
./port (inance
Import (inance
(oreign Remittance
S=I(+
In%estment products
)ommercial lending
./port (inancing
<o&se b&ilding inestment
)ons&mer inestment scheme
Small and 0edi&m .nterprises
0icro inestment
0odes of Inestment3
0&daraba
0&rabaha
Bai m&azzal
<ire p&rcahse sirkat&l 0eelk
D&ard
2

'.1 Internship Position and duties in Social In%estment Bank
Limited
I hae completed my internship program in Social Islami Bank Limitedat 0ohammadp&r
1aderia +ayebia 0adrasha Branch! It is one of the leading Shariah based Islamic bank in
Bangladesh! 0y internship program d&ration #as three months!
22

In my internship period I #orked in three departments 4General banking, (oreign ./change
and Inestment department9 b&t I emphasized on General Banking! 0ost of time I #orked in
the different desk of General Banking! (or this reason I selected the topic '0anaging the -eed
of General Banking c&stomer and performance analysis of SIBL%
+he #orking enironment of GB in SIBL is ery m&ch friendly! .ery personnel of this
department #ere ery m&ch b&sy b&t they al#ays tried to help me! +hey are also e/perienced
in their respectie field! I tried to sho# my #orking sched&le in SIBL of the time of my
internship period!
+hen I described my d&ties in SIBL in ario&s departments s&ch- General Banking, (oreign
./change, Inestment department!
'.! (uties performed in General Banking
>&ring my internship period in GB, I #orked in eery section &nder this department and I did
seeral types of actiities! Based on my #ork e/perience, belo# I mentioned the sections of
General Banking!
2! Acco&nt opening section
5! Remittance section
2

?! )ash section
C! )learing section
'.!.1 Account opening section
+he main f&nction of this section that I performed is to open different types of acco&nt on the
re,&est of client! +hose ares-
,ypes of Account
Al #adia )&rrent >eposit
0&daraba Saing >eposit
0&daraba Scheme >eposit
"thers7
8he9ue Book issue
Account 8lose
'.!.! &emittance Section
In the remittance sections, I did the follo#ing f&nctions &nder Local remittance-
Payment order
>emand >raft
+elegraphic +ransfer
'.!.' 8ash Section
+he follo#ing f&nctions I performed in cash section-
)ash Receied
)ash Payment
'.!.) 8learing Section
In the clearing section I receied che,&e, learn abo&t different endorsementJ crossingJ
In#ard Bill )ollection 4IB)9
:&t#ard Bill )ollection 4IB)9
2

'.' (uties performed in 2oreign 01change (epartment
As I spent ery fe# time in this department! So my f&nctions #ere not so ast! I tried to follo#
the follo#ing sections actiities #ithin 2 #eeks of this department-
./port Section
Import Section
(oreign Remittance section
'.) (uties performed in In%estment (epartment
Inestment department is an important department of a bank! I #orked in the follo#ing areas3
,ypes of ma$or In%estment in SIBL
0&daraba
0&rabaha
Bai-m&azzal
<ire p&rchase * S! 0eelk
D&ard
Among the three departments of the bank, I gae more concentration on General Banking
department, in order to prepare to my internship reports! As my reports finding is coering the
'Managing the need for General Banking customer%, so I tried my leel best to prepare my
report by collecting data from this department! Another finding of this report is 'Performance
Analysis% that #as prepared on the basis of all oer the departments of the bank!
2

).1 :eed of General Banking 8ustomer
-eed is the most basic f&ndamental thing! =itho&t f&lfilling the c&stomer, need it"s impossible
to achiee s&ccess! .ery bank #ants to f&lfill their c&stomer"s need by offering ario&s types
of >eposit scheme, >ifferent type"s loan, and other types of actiities!
2

As the report"s one of the findings has been done on the basis of General Banking f&nctions, so
in this part I tried to e/plain, ho# SIBL f&lfilling their c&stomer needs! Based on the three
months e/perience I obsered, SIBL f&lfill General Banking c&stomer need by offering the
ario&s types of Acco&nt * >eposit scheme and other necessary f&nctions -
).1.1 ,ypes of deposit offer to meet the customer need
+ypes of >eposit and other acco&nt offered to meet c&stomer need-
2! Al #adia )&rrent >eposit
5! 0&daraba Saing >eposit
?! 0&daraba +erm deposit
C! 0&daraba Scheme >eposit
0&daraba Lakhopoti >eposit Scheme
0&daraba >o&ble Benefit >eposit Schem
0&daraba Pension Saing >eposit
0&daraba .d&cation >eposit
0&daraba <a$$ Saing >eposit
4.1.1.1 Al Wadiah Current Deposit
Al#adiah >eposit is accepted on Al#adia principles #hich mean al Amanah #ith permission
to &se! According to this principle Bank can &se the f&nd of the acco&nt along #ith other f&nds
as per Shariah at bankFs o#n risk! Acco&nt holder4s9 #ill not share any profitJloss! Al#adiah
)&rrent >eposit AJ) is opened on proper introd&ction #ith minim&m initial deposit fi/ed by
the Bank! =ithdra#al can be made only thro&gh che,&es iss&ed by the bank!
4.1.1.2 Mudaraba Savings Deposit
0&daraba i!e! >eposit of one party and on the basis of operation by another party this deposit
is taken! By proiding Introd&cer of the acco&nt as re,&ired by the bank and by depositing a
minim&m amo&nt any depositor or m&ltiple depositors can open single or $oint acco&nt! Any
2

ed&cational instit&te, )l&b, Association or Social instit&tes can open this acco&nt! Amo&nt can
be #ithdra#n t#ice a #eek b&t highest C times a month!
4.1.1.3
Mudaraba Term Deposit
0&daraba +erm >eposits are opened by the bank #ith a s&m of +k! @666 or aboe any amo&nt
from indiid&als 4single and $oint9, firms 4proprietorshipJpartnership9, limited companies etc!
+his deposit is accepted by the period of 2, ?, 8, 25, 5C months! +his acco&nt holder #ill share
the profit of inestment #ith Social Inestment Bank Ltd, at the rate declared by the bank from
time to time! +he Bank reseres the right to inest the f&nds receied in m&daraba term deposit
acco&nts, in its sole $&dgment, in any interest-free G<alalG b&siness it deems fit! If the profit
amo&nt is not #ithdra#n it #ill a&tomatically be added to the principal amo&nt ann&ally and
the entire amo&nt #ill earn profitJloss!
4.1.1.4 Mudaraba Scheme Deposit
A large n&mber of scheme deposits are aailable in SIBL, the bank tried to meet c&stomer need
by &sing the follo#ing scheme-
a; Mudara#a Lakhopoti (eposit Scheme
Any person can open this acco&nt by selecting a monthly saing amo&nt of +k! C76J-, 25H6J-,
5?H6J-, ?H?6J-! +he d&ration of this scheme is 5, ?, @, 26 years! +he instr&ment cannot be en
cashed before mat&rity! In case of emergency if the depositor #ants to en cash before mat&rity
then the profit #ill be gien as per r&les of 0&daraba Saing acco&nt b&t no profit #ill be
gien in case of closing the acco&nt before 8 4si/9 months! After s&ccessf&l contin&ation of the
scheme for 2 year the depositor may take &p to H6I loan of the deposited amo&nt!
#; Mudara#a (ou#le Benefit (eposit Scheme
+he bank open this scheme by taking +k! 26,666 or any m&ltiple amo&nts from any person or
depositor, this scheme #ill be acco&nted &nder Islamic shariah based 0&daraba r&les! +he
instr&ment cannot be encashed before mat&rity! +he instr&ment cannot be en cashed before
mat&rity! In case of closing the acco&nt before mat&rity profit #ill be gien as per r&les of
2

0&daraba Saing acco&nt b&t no profit #ill be gien in case of closing the acco&nt before :ne
year!
c; Mudara#a Pension Sa%ing (eposit
Any Bangladeshi person aged aboe 2H yrs and haing so&nd mental condition can may open
this scheme by selecting a monthly saing rate s&ch- +k! 266J-, +k! 566J-, +k! ?66J-, +k! C66J-,
+k! @66J-, +k! 2666J- ! Ender this scheme any person can deposit a fi/ed amo&nt monthly and
after mat&rity the depositor #ill get a handsome amo&nt #ith increased profit! +he depositor
may encash the total amo&nt at a time or can take as monthly pension &ntil a stip&lated time!
d; Mudara#a 0ducation (eposit
+he bank can open this scheme by taking +k! 5@666 or m&ltiple amo&nts from any peroson or
depositors! >&ration of this acco&nt is 7,26,2@,56 years! After the mat&rity of this scheme the
amo&nt can be en cashed at a time or can be taken for the ne/t 8 4Si/9 years of mat&rity! +he
instr&ment cannot be en cashed before mat&rity! In case of emergency if the depositor #ants to
en cash before mat&rity then the client need to follo# some r&les * reg&lation s&ch if the
scheme closed before seen years no profit #ill be gien b&t after seen years the profit #ill be
gien as per r&les 0&daraba Saing AJ)!
e; Mudara#a /a$$ Sa%ing (eposit
+his scheme #ill be acco&nted &nder 0&daraba r&les! +he Bank as 0&darib and the acco&nt
holder #ill be treated as Sahib-e-0al! +he d&ration of this scheme #ill be 2 to 56 years! An
introd&cer m&st be there to open an acco&nt! Any installment size can be chosen d&ring the
opening of the acco&nt In case of closing the acco&nt before mat&rity profit #ill be gien as per
r&les of Al#adiah )&rrent acco&nt! -o profit #ill be gien in case of closing the acco&nt
before 8 4Si/9 months!
).1.! "ther functions to meet the customer need
4.1.2.1 emittance sections !unctions
2

Remittance section is one of the most important sections in GB! +his section helps to remit
f&nds from one place to another place on behalf of its c&stomer thro&gh a net#ork of branches!
SIBL has its branches in ma$or cities of the co&ntry and therefore, it seres as one of the best
medi&m for remittance of f&nds from one place to another place!
4.1.2.2 Cash Sections !unctions
+he cash section of a bank or any branch of a bank plays an ery important role in general
banking department beca&se it deals #ith most li,&id assets!
4.1.2.3 Clearing sections !unctions
+he main f&nction of this section is to collect instr&ment on behalf of the client thro&gh
Bangladesh Bank clearingho&se, :&t#ard bill collection 4:B)9 and In#ard bill collections
4IB)9!
).! Process to manage the need of General Banking customer
Based on the aboe disc&ssion, it is cleared that ho# SIBL f&lfill the c&stomers need! +his
section #ill deals #ith ho# the bank &sed to manage those need! In this section, I tried to
e/plain the process to manage different types of AJ) and other General Banking f&nctions!
).!.1 Process to manage different types of account
4.2.1.1 "rocess to manage Al #adia current deposit
Before opening of Al =adia c&rrent acco&nt, the follo#ing formalities m&st be completed by
the c&stomer!
Application on the prescribed form
(&rnishing photograph
Introd&ction by an acco&nt holder
P&tting specimen signat&res in the specimen card
0andate if necessary
In case of Partnership Account
Partnership Letter >&ly signed by all partners
2

Registration
R&bber stamp
Epdated +rade License
Identity 4copy of passport9!
In case of limited company
)ertified tr&e copy of the 0emorand&m and Articles of Association of the company
)ertificate of Incorporation of the company for inspection and ret&rn #ith a d&ly
certified photocopy for bank"s records
)ertificate from the Registrar of the Aoint Stock )ompanies that the company is entitled
to commence b&siness 4 in case of p&blic limited co! for inspection and ret&rn9 along
#ith a d&ly certified photocopy for bank"s records
Latest copy of Balance sheet
./tract of resol&tion of the Board! General 0eeting of the company for opening the
acco&nt and a&thorization for its operation d&ly certified by the chairmanJ 0anaging
>irector of the company
List of >irectors #ith addresses!
-ame!
4.2.1.2 "rocess to manage Mudaraba Saving Account
Application on the prescribed form
(&rnishing photograph
Introd&ction by an acco&nt holder
P&tting specimen signat&res in the specimen card
0andate if necessary
-ominee!
4.2.1.3 "rocess to manage Mudaraba Term Deposit
Application on the prescribed form
(&rnishing photograph
P&tting specimen signat&res in the specimen card!
5

4.2.1.4 "rocess to manage all t$pes o% Mudaraba Deposit Scheme
Application on the prescribed form
(&rnishing photograph
P&tting specimen signat&res in the specimen card!
-ominee!
(rom the aboe e/plain #e see that the opening proced&res of different types of AJ) almost
similar!
2ollo*ing are the contents of the application form opening of different types of A<8
+ypes of the acco&ntK indiid&alsJ $ointJ proprietorshipJ partnershipJ limited companyJ
cl&bJ societyJ co-operaties!
-ame of the applicant 4s9
(ather"s J h&sband"s name
Present address
Permanent address
-&mber date of iss&e, date of e/piry and place of iss&e of passport 4 if any9
>ate of birth
-ationality
:cc&pation
-ominee 4s9
Specimen signat&res 4s9 of the applicants
Introd&cer"s information 4name, acco&nt no, signat&re9
1L) 4 kno# yo&r c&stomer9 form
Initial deposit
).!.! Process to manage other functions
5

4.2.2.1 "rocess to manage emittance sections %unctions
Payment "rder =P.";
It is the process of money transfer form payer to the payer to the payee #ithin a certain
clearing area thro&gh banking channel! A person can p&rchase payment order in different
modes s&ch as pay order by cash, pay order by che,&e! ! (or iss&ing a P!: the c&stomer has to
fill &p a prescribed P!: form containing date, name and address of the applicant, applicant
signat&re, name of the payee #ith the branch name to be dra#n P!: n&mber and amo&nt of
money to be pay order! It is more sec&re than che,&e!
(emand (raft =((;
It"s an instr&ment containing an &nconditional order of one bank office to pay a certain amo&nt
of money to the named person or order the amo&nt therein on demand! It may occ&r bet#een
the t#o different banks! >> iss&es and receies is a reg&lar task of the bank
,elegraphic ,ransfer =,,;
A +elegraphic +ransfer is an instr&ment for transferring money by a telephonic message or
tele/ from one branch to another branch of different location of the same bank! ++ is ,&icker
process than mail transfer!
).!.!.! Process to manage 8ash Section functions
&ecei%ing 8ash
Any people #ho #ant to deposit money #ill fill &p the deposit slip and gie the form along
#ith the money to the cash officer oer the co&nter! +he cash officer co&nts the cash and
compares #ith the fig&re #ritten in the deposit slip! +hen he p&t is signat&re on the slip along
#ith the ')ash Receied% seal and records in the cash receies register book against acco&nt
no! At the end of the proced&re, the cash officer passes the deposit slip to the co&nter section
for posting p&rpose and deliers d&plicate slip to the client!
(is#ursing 8ash
5

+he dra#er #ho #ants to receie money against che,&e comes to the payment co&nter and
presents his or her che,&e to the officer! <e erifies the follo#ing information3
>ate of the che,&e
Signat&re of the acco&nt holder
=hether the che,&e is crossed or not
=hether the amo&nt in fig&re and in#ard correspondent or not
After checking eery thing, if all are :k, the cash officer gies the amo&nt to the holder and
records in the paid register!
4.2.2.3 "rocess to manage Clearing Section %unctions
In*ard Bill 8ollection =IB8;
In#ard )he,&e are those ones dra#n on the respectie branch #hich hae been presented on
other banks and #ill be clearedJ honored the clearing ho&se of Bangladesh Bank!
"ut*ard Bill 8ollection ="B8;
By :B), means that those che,&es dra#n on other banks #hich are not #ithin the same
clearing ho&se! :fficer gies :B) seal on this type of che,&e and later send letter to the
manager of the branch of the same bank located in the branch on #hich che,&e has been
dra#n! After collection of that bill branch adices the concerned branch in #hich che,&e has
been presented to credit the c&stomer acco&nt thro&gh IB)A 4Inter branch credit adice9!
=hen a che,&e is dishonored the bank sends a M)he,&e Ret&rn 0emo" to the client stating the
follo#ing reasons-
Ins&fficient (&nd
Amo&nt in fig&re and #ord differs
)he,&e o&t of dateJ post-dated
>ra#er"s signat&re differ
Payment stopped by dra#er
5

).' "#ser%ation of All types of Accounts and (eposit scheme in
Mohammadpur >aderia ,aye#ia Madrasha Branch
Al *adia current (eposit
Based on my three months #ork e/perience I obsered Al #adia c&rrent deposit is most
s&itable for traders, and b&sinessman, #ho re,&ire fre,&ent transaction #ith the bank acco&nt! I
also tried to sho# the last fo&r months trend of 0ohammadp&r 1aderia +ayebia 0adrasha
Branch of this AJ)!
,a#le ).1 2our months trend of Al *adia current account of Mohammadpur >aderia
,aye#ia Madrasha Branch7
Amount in ,aka
,ype of (eposit "cto#er Septem#er August 3uly
Al =adiah )&rrent >eposit 2?@,CC8,758 257,HCB,2C2 2?C,5?6,H5@ 2??,@6?,@H5
2igure ).1 2our months Al *adia current account trend7

Source7 Self created
Mudara#a Sa%ing (eposit
Based on my three months #ork e/perience I obsered 0&daraba Saing deposit is s&itable for
the small scale saer, #ho are not re,&ired fre,&ent transaction #ith the bank acco&nt! I also
tried to sho# the last fo&r months trend of 0ohammadp&r 1aderia +ayebia 0adrasha Branch
of this AJ)!
5

,a#le ).! 2our months trends of Mudra#a Sa%ing (eposit in Mohammadpur >aderia
,aye#ia Madrasha Branch7
Amount in ,aka
,ype of (eposit "cto#er Septem#er August 3uly
0&daraba Saing >eposit 5BH,8@C,?BB 276,C8@,88B 5C6,6B7,7?? 27?,?8@,@5H
2igure). ! 2our months trend of Mudra#a Sa%ing (eposit

Source7 Self created
Mudara#a ,erm (eposit
+he +erm deposit allo#s the c&stomer to sae their money for a specific short period and
earned a higher percentage profit than any other type of acco&nt! Based on my three months
#ork e/perience I obsered the bank increase the profit rate #hen they face li,&idity problem!
I hae sho# the last fo&r months trend of 0ohammadp&r 1aderia +ayebia 0adrasha Branch of
this AJ)!
,a#le ).' 2our months trend of Mudara#a ,erm (eposit in Mohammadpur >aderia
,aye#ia Madrasha Branch7
Amount in ,aka
,ype of (eposit "cto#er Septem#er August 3uly
0&daraba +erm >eposit 5,H67,625,5H6 ?,5C6,H8B,726 ?,5??,7@8,8?B ?,275,?52,28?
5

2igure ).' 2our months trend of Mudara#a ,erm (eposit

Source7 Self created
Mudara#a Lakhopoti (eposit Scheme
A large of >eposit scheme is aailable in SIBL, 0&d! Lakhophoti >eposit Scheme is of these!
+his scheme allo#s the people to sae a fi/ed amo&nt in monthly basis and become a lakhopoti
at the end of the mat&rity of this scheme! I also tried to sho# the last fo&r months trend of
0ohammadp&r 1aderia +ayebia 0adrasha Branch of this acco&nt!
,a#le ).) 2our months trend of Mud. Lakhopoti (eposit Sch. in Mohammadpur
>aderia ,aye#ia Madrasha Branch7
Amount in ,aka
Scheme (eposit "cto#er Septem#er August 3uly
0&daraba Lakhopoti
>eposit Scheme 58,B26,?B5 5@,H5B,265 5@,6BC,CCH 5C,67H,7C@
2igure ).) 2our months trend of Mud. Lakhopoti (eposit Sch.
Source7 Self created
5

Mudara#a (ou#le Benefit (eposit Scheme
I obsered 0&d! >o&ble Benefit >eposit Scheme is offered for all classes of people, specially
for the middle class people, #here the depositor is allo#ed to deposit a fi/ed amo&nt for 8 4si/9
years and at the end of the mat&rity the deposit receied at more than do&ble of his deposit
amo&nt! I hae sho# the last fo&r months trend of 0ohammadp&r 1aderia +ayebia 0adrasha
Branch of this acco&nt-
,a#le ).- 2our months trend of Mud. (ou#le Benefit (eposit Sch. in principal
Amount in ,aka
Scheme (eposit "cto#er Septem#er Aug 3uly
0&daraba >o&ble
Benefit >eposit
Scheme
257,H25,CB@ 228,?@@,786 22C,HH@,6CC 22@,5H8,726
2igure ).- 2our months trend of Mud. (ou#le Benefit (eposit Sch.
Source7 Self created
Mudara#a Pension Sa%ing (eposit
Generally people #ants sae a portion of their income for economic ass&rance at old ages! (or
this reason a &ni,&e kind of saings scheme has to be introd&ced so that a portion of income
can be deposited reg&larly for a long time span! +his enables a person to get ,&ite a
considerable amo&nt after mat&rity! (or this reasons SIBL introd&ced monthly installment
based G0&daraba Special Saings 4Pension9 SchemeG! I also tried to sho# the last fo&r months
trend of this acco&nt-
5

,a#le ).. 2our months trend of Mud. Pension Sa%ing (eposit Sch. in Mohammadpur
>aderia ,aye#ia Madrasha Branch.
Amount in ,aka
Scheme (eposit "cto#er Septem#er August 3uly
0&daraba Pension
Saing >eposit
C5,@2H,288 C2,5C7,?87 C6,8C7,??? C6,7HB,6?7
2igure ).. 2our months trend of Mud. Pension Sa%ing (eposit Sch.
Source7 Self created
Mudara#a 0ducation (eposit
.d&cation e/pendit&re especially for higher st&dies is increasing day by day! In many cases
children loses the chance of ed&cation as their g&ardians become &nable to ad$&st #ith the
e/pendit&re! (or these reasons SIBL has introd&ced G.d&cation Saings SchemeG, #hich is
based on Shariah Principles! +his scheme #o&ld enable o&r parents to bear childFs ed&cational
e/penses in a planned manner! I hae sho# the last fo&r months trend of 0ohammadp&r
1aderia +ayebia 0adrasha Branch of this acco&nt!
5

,a#le ).4 2our months trend of Mud. 0ducation (eposit Sch. In Mohammadpur
>aderia ,aye#ia Madrasha Branch
Amount in ,aka
Scheme (eposit "cto#er Septem#er August 3uly
0&daraba
.d&cation >eposit
7,@@2,B2B 7,@@2,B2B 7,@@2,B2B 7,@@2,B2B

2igure ).4 2our months trend of Mud. 0ducation (eposit Sch.

Source7 Self created
Mudara#a /a$$ Sa%ing (eposit
<a$$ is one of the most important bases of Islam! Religio&s 0&slims tends to perform <a$$
#hen they gather financial ability! +o help 0&slim brothers Social Inestment Bank Ltd
introd&ced <a$$JEmrah Scheme! Any 0&slim Residing in Bangladesh may open an acco&nt
&nder this scheme! I hae to sho# the last fo&r months trend of 0ohammadp&r 1aderia
+ayebia 0adrasha Branch of this acco&nt!
5

,a#le ).5 2our months trend of Mud. /a$$ Sa%ing (eposit Sch. in Mohammadpur
>aderia ,aye#ia Madrasha Branch7

Scheme (eposit "cto#er Septem#er August 3uly
0&daraba <a$$
Saing >eposit
C5?,B22 8@H,6C@ 85@,226 8CC,@@2
2igure ).5 2our months Mud. /a$$ Sa%ing (eposit Sch. trend7
Source7 Self created
?



?

Strength? @eakness? "pportunity and ,hreat =S@",; Analysis
Strength of SIBL7
Pioneer amongst the Islamic banks to introd&ce :n-line banking
(ast, acc&rate and satisfactory c&stomer serice
Large n&mber of >eposit mi/
It has >ebit card facilities for the client of the bank
SIBL has A+0 serice
=ith the approed policy and g&idelines of the management of SIBL is able to proide
,&ality serice to its client and society
SIBL has diersified prod&ct to penetrate the potential Islamic minded c&stomer
SIBL has established approed policies coering ma$or risk areas!
@eakness of SIBL7
Lack of capital to meet Bank re,&irement!
Limited n&mber of branches
-&mber of manpo#er is fe#er than the ol&me of #orks that create problem for
proiding efficient serice to the client
SIBL has ins&fficient n&mber of A+0 booths
?

"pportunity of SIBL
Scope to increase n&mber of branches
Scope to establish A+0 booths
Scope to inole in shariah based Islamic bankingK it can easily increase its n&mber of
client!
>eeloping ne# prod&ct for the c&stomer
Scope to introd&ce credit card facilities for their client
Integrate all the f&nction of the bank &nder the A&tomation system
,hreat of SIBL7
Increasing competition from other banks 4 Goernment o#ned, Local * (oreign banks9
)hange of Goernment r&les and reg&lation
SIBL might face the challenges of local c&rrency deal&ation and inflationary press&re
of the economy!
Inade,&ate political sit&ation
?

?

..1 Internship Learning Points 6 2indings of the Study
+his chapter deals #ith t#o parts, first, I tried to e/plain my ma$or learning points from ario&s
departments of the branch according to my position and d&ties! Second I described the findings
of my st&dy!
..1.1 Learning from General Banking
As I prepared my report based on this department f&nctions! So I gae m&ch more
concentration in this department! I learned a lot of banking #orks from this department!
Among those I hae mentioned some of my learning points that I ac,&ired from this
department-
Account opening section
+he main f&nction of this section is to open different types of acco&nt on the re,&est of client!
In this section I learnt ho# to open different type acco&nt like Al #adia c&rrent acco&nt *
different type of scheme! I also learned ho# to iss&e che,&e book and ho# to close an acco&nt!
&emittance Section
+his section is one of the most important sections of General Banking department in
0ohammadp&r 1aderia +ayebia 0adrasha Branch of SIBL! (rom this section I learnt a details
idea abo&t Payment order, >emand >raft and +elegraphic +ransferK I also learnt ho# to iss&e
those things!
8ash Section
I #orked three days in this section, at that time I learnt a lot of things, basically I learnt ho# to
receie cash from the client * )ash payment proced&re! =hen I receied cash from the client,
I co&nt the cash and compares #ith the fig&re #ritten in the deposit slip! I p&t signat&re on the
slip along #ith the ')ash Receied% seal and records in the cash receies register book against
?

acco&nt no! I also #orked in payment section, at that time I collect che,&e from the client and
erify some information like- date of the che,&e, signat&re of acco&nt holder!
8learing Section
)learing section is ery important sections in General Banking, almost eery section of
different departments are linked in this section! +here are many types of #orks I did in this
section, at first I gae entry the preio&s days che,&e in the o&t#ard bill and in#ard bill
cleaning book , then I collect che,&e book from the c&stomer!
..1.! Learning from 2oreign 01change (epartment
(oreign ./change is one of the most important departments, I #orked only one #eek in this
department, it is not eno&gh time to learn eery things b&t I tried to learn as m&ch as possible!
Basically I learnt a details idea abo&t e/port * import and the proced&re * re,&ired paper or
doc&ment that is necessary to open Letter of credit!
..1.' Learning from In%estment (epartment
I #orked only one #eek in this department in 0ohammadp&r 1aderia +ayebia 0adrasha
Branch of SIBL! I learnt a lot of inestment actiities #ithin this short period! Basically I hae
learnt a details idea abo&t different types of inestment modes that the bank &sed to meet their
c&stomer need, ma$or modes of inestment are- 0&daraba, 0&rabaha, Bai-m&azzal, etc!
..! 2indings of the Study
Among the three departments of the bank, I gae more emphasize on General Banking
actiities, in order to prepare my report! Basically my report"s findings are coer t#o ma$or
areas, first- Managing the need of General Banking customers%, #here I described ho#
SIBL is f&lfill their General )&stomers" need by offering different types of acco&nts and
deposit schemes! I also find the trend of different schemes and acco&nts that I described based
on my three months obserations!
I obsered the client deposit of different types of acco&nt and schemes are increased! +he
deposited amo&nt of Al #adia c&rrent acco&nt is +1! 257,HCB,2C2 in September and +k!
2?@,CC8,758 in :ctober! It indicates that Al #adia c&rrent acco&nt increased 8I from the
?

preio&s months! +he 0&d! Saing deposit is also increase +1! 25H,2HH,7?6 from the last
month 4September to :ctober9! +he deposited amo&nts of other types of scheme are also
increased!
Another ma$or area of my finding is 'Performance Analysis of SIBLA. I hae &sed some
methods to analyze the performance of SIBL, one of this is (inancial statement analysis
4)ommon size and comparatie (inancial statement analysis9, (rom the calc&lation I hae
obsered the amo&nt of total asset, inestment, client deposit, o#ners e,&ity and all other
balance sheet items are increase from the preio&s year 45668 to 56679! +he income statement
items like income from inestment, net profit after ta/ and all other ma$or items are increased
as both amo&nt and percentage from the preio&s year!
Another ma$or common tool to analyze the performance of the bank is Ratio analysis! (rom
my calc&lation of different types of ratio I obsered that the oerall position of Li,&idity and
.fficiency ratio are not good b&t the percentage of profitability and capital ade,&acy ratio are
increase from the preio&s year!
So the aboe e/planations indicate that the oerall performance and financial position of the
bank is satisfactory!
?

?

4.1 8onclusion
Social Islami Bank Limitedis one of the leading Islamic shariah based commercial bank in
Bangladesh! It #as incorporated on @
th
A&ly, 2BB@ as a res&lt of dedicated effort of a gro&p of
established Bangladeshi entreprene&rs and internationally important personalities! Internship
f&nctions hae been performed in three departments 4General banking, (oreign ./change and
Inestment department9! +he main finding of the report is ho# SIBL meet their General
banking c&stomer need! +o meet c&stomer need the bank offer different types of acco&nt, s&ch-
Al #adia c&rrent acco&nt, saing, and different types of deposit scheme like- Lakhopoti deposit
scheme, pension saing scheme etc! Some others important section in General Banking are-
Remittance, cash and clearing section, the bank also proide different types of serice from
those department like Payment order, >emand >raft, and +elegraphic transfer etc! (rom the
three months internship period it is obsered that the deposited amo&nt of different types of
acco&nts and scheme are increased in eery month! Another ma$or part of the report is
performance analysis of the SIBL! Some ma$or method is &sed to analyze the performance!
(rom the calc&lation it is obsered that the eery items of Balance sheet and Income statement
are increased from the last year! Ratio analysis in one of the common method to analyze the
bank performance, from the calc&lation it is obsered that the Li,&idity and .fficiency ratio are
not good b&t the percentage of profitability and capital ade,&acy ratio are increase from the
preio&s year! (rom the aboe e/planation indicate that the oerall performances of the bank
are satisfied!
?

4.! &ecommendations
0y three months e/perience in SIBL in ario&s departments, lead me to recommend on the
follo#ing iss&es-
>ifferent types of prod&ct and serice are aailable in SIBL b&t clients are not
concerned abo&t that, so adertisement and promotional actiities sho&ld be increased!
In General banking department it is necessary to implement modern banking process
instead of traditional system!
+he personnel of different section of General Banking is not s&fficient to proide
efficient serice for the client, so it necessary to increase n&mber of personnel
SIBL sho&ld try to red&ce the rate of commission charge for different serice
+he banks try to make fle/ible to acco&nt opening proced&re!
(inancial performance is not satisfied in some sector, so the bank needs to take
appropriate action to deelop financial position!
SIBL sho&ld try to increase the inestment amo&nt!
SIBL sho&ld introd&ce more innoatie * modern prod&ct and serice for their
prod&ct!
SIBL sho&ld try to proide a comp&ter for eery personnelK especially for the personnel
of cash section!
-o# a day, the on line banking is ery m&ch pop&lar in all oer the #orld, so the bank
sho&ld try to deelop is this side!
SIBL sho&ld increase >ebit card and A+0 serice
SIBL sho&ld try to introd&ce )redit card facilities for their client
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