SAP IS-Utilities Training

SAP R/3 and IS-U Overview

SAP:
IS-U:
CCS:
CRM:
FI-CA:
DM:
EDM:
BI-IN:
CS:
ISS:
Systems Applications and Products
Industry Solutions Utilities
Customer Care and Service
Customer Relationship Management
Financial and Contract Accounting
Device Management
Energy Data Management
Billing and Invoicing
Customer Services
Internet Self Service
Key Terms
R/3
R/3
Client/Server Client/Server
ABAP/4 ABAP/4
FI FI
Financial Financial
Accounting Accounting
CO CO
Controlling Controlling
AM AM
Asset Mgmt Asset Mgmt
WF WF
Workflow Workflow
IS IS
Industry Industry
Solutions Solutions
MM MM
Materials Materials
Mgmt Mgmt
HR HR
Human Human
Resources Resources
SD SD
Sales & Sales &
Distribution Distribution
GIS GIS
AM/FM AM/FM
Work Work
Clearance* Clearance*
CAD CAD
Field Field
Service Service
Support Support
PS PS
Project Project
System System
AFUDC AFUDC
PP PP
Production Production
planning planning
QM QM
Quality Quality
Management Management
EDI EDI
SCADA* SCADA*
Service Service
Mgmt Mgmt
IS IS- -U/ U/
FERC FERC
IS IS- -IS IS
IS
IS
-
-
U/
U/
CCS
CCS
PM PM
Plant Plant
Maintenance Maintenance
Work Work
Mgmt Mgmt
SAP R/3 and IS-U/CCS
CCS to SAP R/3 Integration
Functional Scope of the IS-U/CCS System
Key Functional Areas of CCS
Determine the
meter reading route
and schedule
Create meter
reading requests
according to
schedule; assign to
route
Perform the meter
reading
Upload and
validate the meter
reads
Utilise MR to
calculate the
consumption bill
Capture other fees
and charges for the
customer
Generate an
Invoice for the
customer
Print and issue invoice
to the customer (or e-
mail)
Process Payments Received
(directly or via banks and
agencies)
Initiate collections
actions for non-paying
customers
Maintain
customers credit
profile
Customer calls with
query, request or
complaint
Initiate action (work
order) to satisfy
customer request
Proactively contact customer
(if necessary)
C
a
p
t
u
r
e

I
n
f
o
r
m
a
t
i
o
n

f
r
o
m

a
c
r
o
s
s

t
h
e

C
C
S

(
a
n
d

o
t
h
e
r
)

s
y
s
t
e
m
Marketing and Sales Campaigns
Metering
Accounts Recv.
BW
Billing
Customer Service
CRM
Mapping Functional Areas to the Business Process
Master Data versus Transaction Data
Master Data: Transaction Data:
Master data is data concerning the
entity: the customer data, or the
premise data.
These data remains unchanged over
a long period of time and there can only
be one valid version that have different
validity period.
Transaction data is data collected as
a part of transactions: meter reading
recorded, bill amount, receivables
amount.
These data has no long-term validity
but only one time at which it is valid.
In Summary
IS-U is integrated
Service Management (PM-SMA) and Sales and Distribution (SD) application
components, enabling you to bill service orders, service contracts, and the sale of goods.
The Contract Accounts Receivable and Payable (FI-CA) component manages the large
number of postings from billing and budget billing requests.
With Device Management you manage the installations, meter reading, and the
certification of all devices for a utility company.
The IS-U Billing component is used for billing the standard divisions like electricity, gas
and etc
The IS-U Invoicing component enables you to group services and invoice them on one
bill.
In Customer Service you use the Customer Interaction Center (CIC) or Front Office to
display all data and start frequently used business processes.
In Summary
IS-U is integrated
In Internet-Self-Services customers can send data or changes to their existing data via
the Internet.
Energy Data Management (EDM) is a solution that meets the requirements of load shape
measurement, schedule management and the billing of interval energy consumption.
Work Management combines various SAP components and enhances them to include
industry-specific functions for planning, calculating, executing and billing work orders.
In Summary
On top of that..
Basic Functions helps manage addresses and regional structures, as well as
generating dates and schedules for meter readings, billings and budget billings.
Master Data helps manage data that remains fixed for long periods of time. In IS-U,
this data includes the business partners, contracts and contract accounts, connection
objects (buildings and real estate) and the premises, installations and device locations
contained therein.
Business Master Data Overview
Technical Master Data Overview
Functional Overview 2
Agenda
SAP R/3 and IS-U CCS
Functional Overview 1
The IS-U house
The IS-U house
Move-in
Link
* Move in can be
performed for
each installation
separately or
together
The IS-U house
MOVE-OUT
Contracts
terminates
BP & CA is
de-linked
from Premise
Business Master Data
Business Partner
(BP)
Contract Account
(CA)
Contract
A person or a legal entity with whom
you have a business relationship
The customers account: the
management of the customer is driven
by the contract account (billing
method, payment method, collection
method)
An agreement between the business
partner and the utility company
Business Master Data
Business Master Data
One Business Partner to Multiple Contract Accounts
Business Business
Partner Partner
Contract Account Contract Account
Contract Contract
(Electricity) (Electricity)
Contract Contract
(Electricity) (Electricity)
Contract Contract
(Water) (Water)
One customer can have multiple properties (with multi-utilities)
The contract account defines how the customers account is treated; in this example
the customers home and business accounts would have different billing and credit
terms and therefore have different contract accounts
A contract must exist for each combination of property and service; where two services
(multi-utility cases) are supplied at the one property, then two contracts are required
The Customer is Billed Not the Property
Business Business
Partner Partner
Contract Account Contract Account
Contract Contract
(Electricity) (Electricity)
Contract Contract
(Electricity) (Electricity)
Contract Contract
(Water) (Water)
The meter is read at the property
The customer is billed (via the contract account) not the property
The customer has the option of receiving one or multiple bills for each property and
services
The customer is responsible for the debt not the property
Business Master Data integration with R/3
Sold-To Party /
Contract Partner
Sold-To Party /
Contract Partner
Contract
Account
Contract
Account
Contract
Contract
When a contract partner is created, the standard Sales and Distribution (SD)
component customer is also created in the background.
Business Master Data Overview
Technical Master Data Overview
Functional Overview 2
Agenda
SAP R/3 and IS-U CCS
Functional Overview 1
Connection Object, Premise and Installation
Installation
Apartment 1
Premise
Connection Object
Technical
Master Data
Technical
Master Data
Connection Object is a building, piece of
property or other facility that is connected
to the supply grid.
A premise is an enclosed spatial unit that
is supplied with energy, such as an
apartment or a factory.
The installation stores the billing
properties for one or more devices at a
premise
The device location provides information
on the physical location of the device
Device
Location
The technical master data relationship
Street
Electricity Electricity
Electricity
Water
Electricity
(Off Peak)
Apartment A
(Premise)
Apartment B
(Premise)
Apartment D
(Premise)
Apartment C
(Premise)
Building
(Connection Object)
Electricity
(Peak)
Installation
Rate
information for
billing meters
Installation
(Division 10)
Installation Installation
Water
Electricity
Installation
(Division 20)
Business and Technical Master Data Link
Business Partner
Contract Account
Contract
Installation
Apartment 1
Premise
Connection Object
Business
Master Data
Business
Master Data
Technical
Master Data
Technical
Master Data
The business master data and
the technical master data exist
separately
They are linked with the creation
of a contract when the customer
moves in (the contract stores the
installation number as well as the
contract account)
When a customer moves out, the
link is broken; the customer
master and technical master data
continue to exist separately
The premise incorporates
the connection object
The installation
incorporates the device
and the premise
The contract is the link between the
business and technical master data
Business and Technical Master Data CCS View
Business Master Data
Technical Master Data
Points for Discussion
Business Partner
Contract Account
Contract
Connection Object
Premise
Installation
Device Location
Devices
What are these master data objects?
Business Master Data Overview
Technical Master Data Overview
Functional Overview 2
Agenda
SAP R/3 and IS-U CCS
Functional Overview 1
Customer Services Overview
Customer services supports
Customer
information (e.g.
account
enquiries, meter
reading results)
Execution of
processes and
workflow (e.g.
new connection
move-in,
disconnection)
Invoicing cost
that arise from
service
provision (e.g.
create sales
order)
Logging and
managing
customer
contacts (e.g.
complaints and
appreciations)
Customer Services Overview
Customer Services Contract data changes
Move-in has not yet occurred:
-No installation allocated
-No Move in date set
-No Move out date set
Move-in has occurred:
-Installation is allocated
-Move in date is set
-No Move out date set
Move-out has occurred:
-Installation is allocated
-Move in date is set
-Move out date is set
Contract
Customer Services - Installation Data Changes
Device Management Overview
Device Management Device and Device Category
Device Management Definition of Device Category
Device Category
- Groups together devices
with the same feature
- Managed as Materials with
material numbers in the MM
component
Device Management Definition of Device
Device Category
- Is an instrument used for measuring
consumptions, processing data or
controlling and protecting other equipments
- Managed as pieces of equipments with
serial numbers in the PM component
Device
Device Management Definition of Register
Device Category
Device
Register
- Used to meter consumption, energy
etc. Is the actual equipment or the
display of the electronic device
- Identified as a register number in
the device
Billing Overview Billing Master Data
Billing Billing Class
Classifies installations for billing (e.g. residential, non-residential etc)
Change in billing class also requires change in rate category. Final billing is not
necessary upon changes.
Can be valid for several rate categories
Serves the following purposes
Validation
Statistical criterion
Controls the determination of the meter reading unit in the regional structure
Billing Rate Category
Rate category is a sub-category of a single billing class.
Allocated to installation to be used as a classification or representing customer type
of a contract such as extra high tension, high tension and low tension.
Contains one valid billing schema.
Determines which outsorting checks occur during billing.
In conjunction with rate type, it determines rates to be applied during rate
determination.
Billing Rate Type
Rate type is commonly allocated to register to classify the register type such as on-
peak, off-peak etc.
It could also be allocated to device or installation level for use as a classification of
flat rate or be a classification of reference value.
In conjunction with rate category, it determines rates to be applied during rate
determination.
Billing Rate
Rate stores billing rules which are executed during billing run.
It consists of steps and values of how to calculate billing quantity and amount.
Each step is executed with variants program.
Values of input and output parameters of rate steps (e.g. quantity, price, factor,
amount etc.) are determined historically at runtime.
FI-CA Overview
The Contract Accounts
Receivable and Payable
component is a subledger
developed for industries with a
large customer base and a
correspondingly high volume
of documents to post.
This includes insurance
companies, utilities,
telecommunication, and public
service companies.
SAP R/3
General
Ledger
CCS (FI-CA)
Sub Ledger
Customer account
balances are
maintained
Transactions are
posted (automatically)
at the customer level
Summarised
Accounting
Postings
(No customer
detail)
FI-CA Business Transaction
Document posting
Account maintenance
Account Display
Installment Plan
Payment posting
Document reversal
Dunning
Deferral
Incoming payment
Interest
Returns processing
Write-off
Day 1: SAP R/3 and IS-U CCS
Business Master Data Overview
Technical Master Data Overview
Day 2: Functional Overview 1
Functional Overview 2
Agenda
Customer Service Front Office Overview
Identifications
-Prospect
-Customer
-Premise
-VIP
Information/
Consultation
-Contract account
-Payment
-Bill dispute
Process
transaction
(if required)
-Create new
Connection
-Create
repair order
Start workflow
-To remind of
task on a
future date
-To trigger
subsequent
processes
Customers data can be displayed in several information views and in some views, it is
possible to branch to more detailed information on specific areas. In this way, you can
access information about bills, rates, budget billing amounts, meter reading results or
process transactions on customers request and etc.
Customer Service Work Management
Creation
Planning
Release
Printout
Confirmation
Technical completion
Billing
Settlement
Closure
Execution
Monitoring
Reporting
Reschedule & Dispatch
Customer Service Internet Self Service
This component enables utility customers to perform the following via the Internet:
Grant direct debit authorization
Pay bill
Display bill
Provide accounts information
Register move-in
Change bill address
Enter meter readings
Register supplier change
Registration and changes to password
Display consumption history
Initiate call-back
Request new password if old password was forgotten
Device Management Meter Reading
Meter reading organization: street route
Street route defines the sequence in which the devices in a service territory are
to be read. Doing this can optimize the meter readers route.
Meter reading unit
City district
Street
Connection object
Device location
Device
M
e
t
e
r

R
e
a
d
i
n
g

U
n
i
t
Device Management Meter Reading
Meter reading processing
Meter read schedule
reached
Create Meter
Reading Order
Download to
handheld
MR read
Validations
Fast entry / Upload
Corrections
Device Management Meter Reading
Meter reading result validation
Each meter reading result is checked for plausibility (validated).
Validations can be configured for individual customers and customer group
Meter read result Validations
Correction
Plausible
Implausible
Independent
Validations
Dependent
Validations
Device Management Meter Reading
Meter reading monitoring
Selection criteria
Contract
Installation
Device
Portion
Meter reading unit
Business partner
Information
Billing order
Meter reading orders
Meter reading results
Monitoring transaction enable you to monitor meter reading entry and status
Energy Data Management
Energy Data Management (EDM) is a solution that fulfills requirements by
offering interval reading, settlement of energy quantities, scheduling, and billing of
interval energy consumption.
Fully integrated into IS-U/CCS and can be installed in an existing SAP IS-U
system as a new component.
Integrated into Intercompany Data Exchange (IDE), which allows for data
exchange in standardized formats and enables the integration of cross-company
business processes.
Interfaces with automated meter reading systems
Billing Billing vs. Invoicing
Billing
Consumption and bill amount
calculation process
Performed at Contract level
Determine billing periods
Determine tariff (rate) data
Billing
Invoicing
Process contract billing to
contract account receivable
and prepare printout
Performed at Contract Account
level
Consolidate energy and non-
energy charges, e.g. late
payment fee
Consolidate all items from
different contracts to be
invoiced under the same
contract account
Invoicing
Billing Procedures
Periodic billing
Regularly (1-, 2-, 3-, 4-, 6-monthly or annually)
Bill cycle controlled from scheduling in portion
Sequence determined by scheduling
Interim billing
Not bound to scheduling
Can be initiated manually
Next periodic billing begins at time of interim billing.
Final billing
Created when customer moves out
Can lead to automatic switch of dunning procedure
Billing Procedures
Period-end billing
Carried out separately after a billing cycle
The billing cycle is usually a year, but could also be a period of 2,3,4 or 6 months
Periodic billings can, if necessary, be recalculated and back-billed
Manual billing
Mainly used for corrections of bills
Triggered manually at any time
Independent to master data e.g. adjusted consumption as well as price could be
entered directly in the manual bill
FI-CA Document Structure
Document header
Doc. number
Posting date
Doc. Type
Currency
Reconcil.key
Business partner items
BP number
CA number
Company code
Due date
Amount
etc.
General ledger items
Company code
G/L account
Business area
Cost center
Amount
etc.
1:N
1:N
FI-CA Transfer to GL Accounting
FI-CA documents
G/L140000 $ 100
Recon key 090704
FI-CA documents
G/L170000 $ 200
Recon key 090704
Summary record
G/L140000 $ 100
G/L170000 $ 200
Recon key 090704
FI Documents
40 1400000 $ 100
50 1700000 $ 200
Reference key 090704
Document
posting
Generate
posting
FI-CA Payment
Automatic
Automatic incoming payments
Collection procedure
Credit payment
Return
Manual
Payment lot
Check lot
Payment at cash desk
Return lot
FI-CA Dunning
Determination of
new dunning level
Generation of new
dunning history
Generation of new
dunning activities
Printing of
Dunning notices
Minimum/Maximum Amount
Days in Arrears
Dunning Frequency
Charge
Interest
Dunning procedure
Dunning grouping
Credit worthiness
Questions