The project is being undertaken to establish more understanding of the accounting aspects of the companys processes, specifically in their general-ledger process. This is intended to understand thoroughly how this particular process is operated.
In connection to this, the following specific purposes are developed:
To understand the Accounting Information System used by the company and the manner it is operated To understand the flow of their general-ledger process and its significance to the companys external and internal reporting functions To analyze control issues and control plans associated with the process, its application and implementation To propose changes to the process to improve companys operational and information process effectiveness. To be able to provide assurance to end users as to the credibility of the output generated by the management through its Accounting Information System To be able to evaluate the usefulness of the information provided by the companys accounting system in the decision making of the management To know of the controls the management are implementing towards their employees, especially accountants, as to the quality of their work
In order to have a thorough understanding of this, the group conducts interview with the client. The group expects from the client to participate in the project and agree on the process to be studied and to disclose the necessary information needed. This includes providing a detailed information of the general-ledger process through giving narrative examples of specific activities this process is applied. The flow and the way it is operated may be pictured out. The people involved, and the controls placed may be ascertained.
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After considering the accumulated data gathered, the group will formulate proposals which may possibly help the management on improving the flow of their operations.The recommended actions if implemented may result to a more efficient and effective accounting process. Additional controls may be proposed when a need to do so is sought.
The implementation of the recommendations we provide to the company is at their discretion. They may either take it into consideration or undergo further study about it to ascertain whether it will benefit them or not.
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1.2 Planned use of company resources Interviewees:
Ms. Lourdes Bett - Accounting Supervisor Ms. Charity Castro - Purchasing Staff Ms. Shella Marie Lee - Branch Inventory Assistance
Questions expected to be asked:
Firm-wide related What are the vision, mission and business objective of the organization? How does their company realize these goals? View of the companys organization structure o Purpose of the question 1. Knowledge about the long-term and short-term goals of the organization 2. Reason why the organization does what it does 3. Overview of the responsibilities delegated and the rationale of such position
Industry-related What are the problems faced by the company in competing with other business on the same line of industry? How do they respond to these challenges? o Purpose of the question 1. Awareness of problems and the course of actions they undertake in the survival of its business in the industry 2. Explanation of the actions done by the organization
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Management / Operations related How important business process is in achieving the business objectives and in achieving competitive advantage? How far their company has gone by the business process and operations set by the management? o Purpose of the question 1. Learning how the company value business processes 2. Whether the organization is appropriately supervised with its management in the business process Purchasing/General Ledger What are the process in purchasing What is the internal control created and implemented by the company over purchasing Whether they have plans of changing the system on execution and recording of purchases o Purpose of the question 1. Assessment of effectiveness and efficiency in the purchasing department 2. Determination of application of internal control over purchasing 3. Idea of the reliability of the organization on the system of purchasing related activities
The aim of the guide questions is to have a grasp of how the organization is operating within its industry particularly on transactions related to purchasing.
Relevant Sources of information about the client organization www.suzuki.com.ph/automobile/dealer/visayas/suzuki-auto-south-cebu/ www.servicecenterphilippines.com/suzuki/suzuki-repair-service-center- cebu-city.ph www.jobstreet.com.ph/jobs/2012/9/default/80/3557930.html 5
2.1 Company Description
ORGANIZATIONAL HISTORY
Sakura Autoworld Cebu is a family-owned and controlled entity of Borromeo family which has been operating for about two years. It is located at Centro Maximo Building, Jakosalem Street, Cebu City. It is primarily engaged in dealing and selling exclusively of Suzuki vehicles and its spare parts. Reservation from its valued customers is accepted. It is operating independently from other Suzuki branches.
VISION
Excellence in everything that we do through consistent customer care and service
Sakura Autoworld aims for greater achievements in conducting its activities which is evidenced through their constant responses to the concerns of valued customers and the quality service they provide.
MISSION
To provide a harmonious working environment for a total customer satisfaction
Sakura Autoworld is primarily engaged to meet the needs of the customers and provide fulfillment through its strategic plans. A key factor of achieving the objectives is to create a pleasant working atmosphere for better cooperation among workers for more efficient and effective performance of every function.
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CORE VALUES
God and Family - Sakura Suzuki provide the opportunity for all to know God and to treasure everyone as part of the whole family Accountability - The willingness to take responsibility for one's own actions. Discipline - The obedience in company policies and acting appropriately. Transparency - The availability of full information with its accurate and timely disclosure if appropriate. Integrity - Promoting ethical standards in the performance of the employees tasks. Meritocracy - Employees are given opportunity to obtain a higher position based on their intellect and abilities.
PRODUCTS Grand Vitara
The Suzuki Grand Vitara is a small SUV that attempts to deliver a great attribute which gives comfort in every travel. In its first generation, the Grand Vitara featured a trucklike chassis, V6 power and low-range gearing. The model is unique with its structure of blended car and truck chassis designs. The original set of production attracted less of its customers but the current model is greatly improved. This makes it a good choice for those who like to engage in adventures.
Celerio
The Suzuki Celerio is a city car manufactured by Maruti Suzuki in India and launched in February 2014. This model fits most to those who want a small car but does not sacrifice both style and comfort in it. It possesses a body style of a 5-door hatchback.
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Swift Dzire
The Maruti Swift Dzire was launched in 2008 and over the past four years it has seen a lot of changes and improvements. Its great demand all over the country is impressively continuous, so Maruti has come with a variety of changes in the features as well. The latest diesel variant of the car was released on 9th May 2012.
Jimny
The Jimny is extremely driver friendly. Its high-performance features make handling easy for professionals and novices alike. The Jimny stops as smoothly and surely as it goes. High-performance brakes are utilized on all four wheels, and the front disk brakes are of a large diameter for efficient heat dispersion. These qualities of Jimny truly attract a number of customers.
COMPETITIVE/OPERATIONAL CHALLENGES
It has been a challenge to the management on how they would obtain their ordered items from their supplier because of the existence of other Suzuki dealers having the same objectives. In a case in which other dealers have acquired their needed item ahead of them, it would require them to locate another source for them to meet the needs of their customers.
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ORGANIZATIONAL CHART
Exhibit 1 Country Wide Organizational Chart of Sakura Autoworld Incorporated
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2.2 Business Processes The General Ledger is considered as the heart of financial system. It is a primary tool in recording the business transaction, calculating its profit or loss, and tracking its assets, liabilities and owners equity. It has the complete record of all business transactions and thus because of these reason that involves accounting information system, weve decided to study the general ledger and process of our client which is Sakura Autoworld Incorporated.
Sakura Autoworld Incorporated is a dealer exclusively of Suzuki cars and vehicles from the foreign company supplier. Its head office which is located in Centro Maximo Building Jakosalem Street had gathered and maintained all necessary files and records of the branches operations here in the Philippines.Through analyzing the data gathered and recorded in general ledger, the management can easily identify the occurrence of problem in every branch. Such in case there are few supplies of cars in every branch, the management can easily decide on purchasing additional cars and vehicles from the supplier. Maintaining a general ledger of all the branches daily operations help management to keep intact of the information needed in making decisions especially the important ones.
ACCOUNTING INFORMATION SYSTEM
The company has its own internally develop accounting system built by their companys IT expert. The accounting information system that the company maintained is also shared in all sister companies of Sakura Autoworld like Yamaha, Ford and BBI which also have the same owner as Sakura Autoworld Incorporated. The in-house developed accounting system of the company will automatically receive data from the branchs inputted transaction. As the branch already inputted the data in the system, the data will be reflected spontaneously in the information system of the Sakura Autoworld and therell be no need for the company to manually input it to their system itself. Their only main task is the confirmation of the correctness of the inputted account in order to 10
give accurate and timely report to the head of the organization. All the data stored is in one master data and they called it shared.
DATABASE
Sakura Autoworld used Microsoft Excel as their Database in storing their accumulated data from the operation of the business.
OPERATING SYSTEM
Sakura Autoworld used WINDOWS in running their in-house ERP system. All of their transactions are operated through desktop. AOS is the common brand of the desktop used by the company.
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Exhibit 2: Relationship of the Business Process to the larger operation of the company.
ACCOUNTING DEPARTMENT
General Ledger Order Entry Purchase Orders A / R A / P Bank Inventory Control 12
2.3 Narrative of the Operation of the System Operating system of Sakura World Incorporated serves as the catch basin of all its branches nationwide. Data and reports are sent to the company from the different areas of the Philippine trough email. As the email was received by the company from the different branches, the system of the company will automatically process the report and store it to the database. The employees dont need to key in the information to the computer manually.
The system produces three types of report which are submitted to the management of the company. First type of report that the system produced and submitted to the management is the daily inventory update report. Since the line of business of the company talks about small volume but high value product, the system was develop to prepare a daily inventory update report. This type of report is prepared daily so that the purchasing department of the company can anticipate on how many units will be purchase. Arrival of the ordered units take a long time since it is imported from another country. In order not to paralyze the operation, the company develops a system which will provide information about the update on the inventory. Second type of report is the weekly operation report. This type of report pertains to the accumulated reports prepared by the different branch managers of Sakura nationwide. The weekly operation report is used by the management to develop strategy and to monitor the different branches of Sakura. The last report prepared through the use of the Accounting System is the financial statements. This report talks about the position and standing of the company.
Three types of report produced by the system are sent to the management through email or through printed copies. Reports are submitted through email it is because the owners and the management are not always in the companys premises. Most the officers stay in the offices of other businesses by the owner the company.
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2.4 Table of Entities and Activities
Exhibit 3: Flow Chart showing the Entities and Activities in the Entity 14
2.5 Context Diagram
Exhibit 3: Context diagram showing the general function of the entity.
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2.6 System Flow Chart
Exhibit 4 : Flow Chart showing the activity of information process of the entity 16
4.1 Executive Summary
Information system plays a vital role in most of the businesses in the present generation. It serves as a pillar of the business entities in order for the business to - survive in the complex business environment. At present, businesses that are well- established are those who maintain a good information system. They make used of the benefits given by the information system in order for their company to grow even bigger. On the other side, businesses who have taken for granted the information system suffer a great loss and some even lead to bankruptcy.
In order to fully understand the benefits and disadvantages brought by the information system to different businesses, we, the fourth year accountancy student of University of San Jose- Recoletos conducted a study of a certain company that maintains an information system. Our group performed an interview on the actual business process and operation of a business entity. The performance of this activity helps our group to appreciate the beauty of the processes brought by the information system to the business entity. The report produced by the study will describe the findings and recommendations of our group that the entity may opt to utilized for the improvement of their information system.
After the thorough study and analysis about the information system of the company, our group observed that some of the typical parts and steps of a business process (e.g. purchase order) may not be included in the system structure.
This observation leads us to a conclusion that the kind and structure of information system will depend on the convenience of the business entity using it. The business entity that we have studied has in-house information but it was able to bring the other business of the entity for decades of existence in the industry. The years of existence of the entity are the proof of strength of information system. The only weakness of the system is the lapses in the process that are so susceptible to fraud. Thus, our group recommend for a thorough system review and process revisions in order to lessen or eliminate the existence of fraud. 17
4.2 Control Matrix Organizational goals set by the management cannot be directly achieved as for business operates because errors and often unexpected events may occur. Such occurrence may either be planned or not so this has to be controlled. Business control is a key factor for an effective business operation. Sakura Autoworld applies the following business process controls: a) Daily Inventory Count The management assures the accuracy of their items by conducting daily inventory count. They compare their recorded information about the inventory with the actual physical count conducted daily. Through this way, they can check the accuracy of the records and both the existence and completeness of the inventory.
b) Three-day Rule Management assures the existence of a customer before pulling out the delivered unit. The client must have first a credit advice, deposit and a reservation fee so its identity will be known. The sales executive will be contacted by the branch controller himself for the order, and then the credit advice will be scanned to ensure that the client has been approved. When the deposit is reflected at the passbook, then the unit can now be released and ready for shipment. c) Segregation of Duties In order to ensure the unauthorized access to the data of the entity, separation of duties is strictly observe. Accounting department has its own room which serves as its own office. Only the accounting personnel are allowed in this area. IT employees can access the room only if the maintenance period has come. With the proper segregation of duties, possible fraud and manipulation of data are minimized. d) Daily Inventory Report to the Management In order to monitor the performance of the branches and to check the completeness of the inventories, daily inventories report are provided to the officers and to the management to aid them in their decision making. Through this control the management can assure the progress and can anticipate the possible actions needed by the entity to undertake
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e) Regular checking of manual and computer-generated information To assure that no error are committed by the system, the accounting staff regularly check the data recorded by the system and the data embodied in the documents of each business transactions. With this control, completeness and accuracy of the data used in decision making are assured. Recommended Controls: a) Regular printed report With this control, manipulation of data by different branches will be eliminated. Branch manager will not have an ample time to manipulate the data of its transaction since printed reported will be submitted regularly. b) Always having a proper purchase process ( e.g. inclusion of purchase order in its purchase process) This control will give the business entity the trail when auditing period comes. Without a trail in its operation, entity-owner may have a hard time finding a possible fraud in the operation of the entity. c) Observing an off-site back up data With this control, the entity can assure that important data are secured even a fortuitous event might come to the entity.
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4.3 Control Analysis
With the vast advancement in technology in recent years, accounting information system become feasible, perhaps essential, for use in small scale business operations. Almost all entities now use computers to some extent in their accounting systems. This widespread use of computers has offered new opportunities for professional accountants and has also created some challenging problems to auditors.
Many of the control procedures used in manual processing also apply in information system environment. Examples of such control procedures include proper segregation of duties, and independent checking. The elements of internal control are the same; the computer just changes the methods by which these elements are implemented.
With the used and implementation of proper controls, the effectiveness and efficiency of the business processes are secured. It minimizes the risks of fraud to the entity. The data produced and provided to the decision makers are assured to be reliable and useful. Also, with the controls implemented by the entity the risks of having a loss to the transaction data are minimized.
In the end, regardless of the extent of computerization methods of data processing being used, the establishment and implementation of appropriate internal control system rest with the management and those charged with governance.
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4.4 Managerial Recommendations The organization has established a good internal control and policy. So far the organizational goals are achievable in the run provided that circumstances are under the conditions of normal range. The problem would come in if the organization would face unanticipated situations like failure to respond to a need of a hot buyer involving large monetary amounts of bulky orders. This streams from using the traditional process of ensuring whether purchases to suppliers were received by the latter. We propose that the company should take advantage of Accounting Information System not only on recording of transactions but also in sending orders to its suppliers for their benefit. The essence of advancement in technology in the business parlance is to keep the organization abreast of current changes and to respond to the companys needs in operations and to meet the demands of its customers. The use of conventional means of communication like telephone and e-mail is found to be efficient few years ago, but not that better compared to what most of the companies are employing now. Our group believes that if they implement and make use of high technology- based system, then they dont have to make constant phone calls. By this, lesser cost for facilities and emphasis on time maximization for every day operations and dealings would be achieved. Though there are shortcomings, we assessed that there is not much to change with the control other than the process of keying the purchases that the organization makes. We have learned that they have created a lot of procedures and they have a lot of ways enough to dispel schemes of fraud and error. This makes the penetration of fraud more unlikely to occur than to happen. The accounting supervisor said and I quote, No matter how sophisticated a system is, still can be manipulated and circumvented by bad people. For any computer systems are created by man and man can control it. The best thing to do is to set standards on the human resource that the company could ensure that they get the best employee to rely on in carrying out any operations like purchasing and recording. With regards to our company, I believe that our utmost loyalty is something that we could offer to the success of the business. We had faith to our management and co-workers same that our management treats us well. Least to say, we observed that in terms of access of computers, only authorized personnel has control over different divisions of work though the organization is centralized in nature. This makes chances for self-interest threat implausible. So in general, they have efficiently and effectively set good standards within the organization.