Business Process Operations Management Teaching Scheme 2013

The 2 hour seminar replaces the traditional 1 hour lecture plus 2 hour tutorial with
a combined workshop with a seminar and a class brieng! The actual working on a
task within a tutorial is set as homework between each week"s workshop# with the
statutor$ homework task to be completed be%ore the ne&t class!
'n order to gain access to the assessment and submission# and hence complete
the module all students must complete at least (0) o% the statutor$ homework
tasks *+ out o% ( tasks,! This includes attendance at the rele-ant workshop to
present and discuss the work!
Slack et al (2012) Operations and Process management %or
strategic impact# 3
rd
.dition# Prentice hall # /ondon
Business Process Operations Management Teaching Scheme 2013
0eek Sub1ect Topic 2ore
te&t
Book
2hapter
s
0orkshops
3cti-it$ 3
0orkshops
3cti-it$ B
Statutor$
4omework Task
1 Process Perspecti-e 1 'ntroductions
'ntegrated mini
tasks!
Operations
Per%ormance
Brieng
3ssessing operational
per%ormance task
2 Operations Per%ormance 2 5e-iew o%
operational
per%ormance task
answers
Business
Process
mapping
Brieng
Tra-el agent Task
3 Business Process Mapping #
3nal$sis 6 7esign
8#+ 5e-iew Tra-el agent
Student answers
Per%ormance
Measurement
Brieng
Prepare seminar
presentation
8 Per%ormance Measurement 6
'mpro-ement
8#+ Seminar
Presentation b$
students
2apacit$ 6
7emand
Brieng
2all 2entre task
+ 2apacit$ 6 7emand
Management
+#12#13 5e-iew o% 2all
2entre student
answers
9ualit$
management
Brieng
9ualit$ Management
.&ecuti-e summar$
: 9ualit$ Management 12 Seminar peer
re-iew o%
summaries!
/ean Brieng /ean Task on Peas
Multi;media
( /ean S$nchronisation 11 5e-iew <Peas 2ase"
Student answers
Business
Process
'mpro-ement
brieng
3llocated
presentation research
%or seminar using
case e&amples
= 'mpro-ement 13 5e-iew and %eedback o% student
presentations and reports
> 3ssessment O-erall 3ssessment
Brieng
Allocation of
presentation
topics
10 3ssessment Presentation 3ssessments in class
11 3ssignment
5esearch?0riting
7rop 'n Surgeries
12 3ssignment 2ompletion 5esearch and 0riting
Module Aim
This module will enable students to impro-e their understanding o% the concepts o% business
operations as processes and how e-aluating# managing and impro-ing these in both the public and
pri-ate organisational conte&ts dri-es the per%ormance o% an organisation! 't will de-elop their abilit$
to impro-e business per%ormance o% all its di@erent operations b$ s$nthesising a wide range o%
techniAues and perspecti-es to measure# redesign and impro-e business processes and relate these
to the wider business conte&t!
Learning Outcomes %or Business Process Management
Bpon success%ul completion o% the module the student will be able toC
'denti%$# criticall$ e-aluate# and redesign ke$ business and management processes and
reDect on how the$ can enhance the achie-ement o% corporate goals
'denti%$# create and criticall$ e-aluate e@ecti-e per%ormance measures %or processes# and
appreciate the signicance o% statistics on measurement and the e@ect o% goals and
targets!
.-aluate# s$nthesise and -alidate application o% appropriate per%ormance impro-ement
%rameworks to a business and other organisational conte&ts
Slack et al (2012) Operations and Process management %or
strategic impact# 3
rd
.dition# Prentice hall # /ondon
Business Process Operations Management Teaching Scheme 2013
5eDect on the relati-e appropriateness and e@ecti-eness o% di@erent process impro-ement
methodologies in di@erent conte&ts!
Slack et al (2012) Operations and Process management %or
strategic impact# 3
rd
.dition# Prentice hall # /ondon