Achtung! Lithozeile Druckt Nicht!!! Jvms50001/14/06012: DHL Image Broschüre Engl., Rz-Format: 210 × 297 MM, 4C, DTP Christoph - 208

ACHTUNG! LITHOZEILE DRUCKT NICHT!!!
JvMs50001/14/06012: DHL Image Broschre engl., RZ-Format: 210 297 mm, 4c, dtp christoph -208
DHL_Broschuere_engl_210x297_PY 1 22.12.2006 16:23:59 Uhr
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John Allan
Chief Executive, DHL Logistics
Dr Klaus Zumwinkel
CEO, Deutsche Post World Net
And in retail, consumer and fashion our
solutions ensure high levels of product avail-
ability helping you satisfy your customers.
Because we focus on selected major in-
dustry sectors, you benet from working
with specialists not only in logistics but
also in your particular marketplace. The
knowledge of our people combined with
our industry-leading solutions provide you
with real competitive advantage.
Our customers include over 75% of the
worlds largest quoted non-nancial enter-
prises. These companies trust us with their
brands and reputations not simply because
were the global market leader, but because
were committed to delivering consistent
service quality worldwide. Weve grown
in line with customers needs, but we also
offer tailored support for smaller organiza-
tions whether your interests are local,
national, regional or global.
To help you tap into this wealth of exper-
tise and more easily combine your busi-
ness processes with our broader service
portfolio we have reorganized our logis-
tics operations. The new global structure
brings together four former companies
Exel, DHL Solutions, DHL Danzas Air & Ocean
and DHL Freight to create three new brand
areas within DHL Logistics: DHL Exel Supply
Chain, managing contract logistics services;
DHL Global Forwarding, responsible for
air and ocean freight forwarding; and DHL
Freight, providing overland transport in
Europe and beyond. Working closely
together these business units offer integrat-
ed end-to-end logistics with high levels of
optimization, visibility and control.
What isnt changing, however, is our com-
mitment to high and globally consistent
service standards under one, worldwide
banner: DHL.
Its not easy being in business in the 21st
century. As the global economy develops,
retailers, manufacturers and other vendors
are facing increasingly difcult challenges.
How do you contain or reduce escalating
costs? How can you respond exibly to fast-
changing consumer demand? How do you
source low-cost materials or enter emerging
markets without substantially increasing
your risk, or your impact on the environment
or society at large?
Fortunately a solution is at hand. As the
new No 1 in logistics, DHL is today even closer
to your business. We have nearly 3,500 loca-
tions in 150 countries, providing customers
with instant access to state-of-the-art logis-
tics solutions, high quality services and
expert advice. At your service are more
than 160,000 contract logistics, transport
and freight forwarding professionals, plus
the worlds largest logistics vehicle eet.
For many years DHL has been synonymous
with fast, reliable services around the world,
and today were a leading innovator in
logistics providing a wide range of cutting-
edge solutions that free you to concentrate
on your core competencies. Now, having joined
forces with Exel, were able to offer even
more support along the entire logistics
value chain.
The result: leaner and more efcient supply
chains in the engineering, manufacturing
and automotive sectors that help you in-
crease speed to market and fulll the raised
expectations of your customers.
In life sciences and healthcare we offer dedi-
cated and shared-user solutions for pharma-
ceutical and medical equipment manufac-
turers, plus the hospital supplies industry
minimizing risks in clinical trials, for example.
In technology and aerospace our value-
added services help reduce cycle times, im-
prove performance and maximize trace-
ability right up to nal delivery.
DHL_Broschuere_engl_210x297_PY 2-3 22.12.2006 16:24:00 Uhr
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As the worlds largest logistics specialist,
DHL Logistics brings value to customers of
every type and scale.
Our vision for the future is nothing less
than to transform the logistics industry
and to deliver beyond our customers expect-
ations. We aim to lead a new era of innova-
tion, quality, productivity, employee oppor-
tunity and social responsibility.
Making the most of our scale and experi-
ence and our passion our mission is to
become your rst choice worldwide. We em-
brace and embody the three DHL core brand
values: local strength/global coverage, pro-
active solutions and personal commitment.
We know that your customers are becom-
ing ever-more demanding. They want more
choice; they want it faster; they want it
cheaper; and they want it with minimal
impact on the environment.
At DHL Logistics our approach is to offer
the most comprehensive suite of services
to become the only genuine one-stop
logistics shop for all our customers, wherever
and whenever you need us.
Our strategy has six interconnected com-
ponents:
to intensify our customer focus
to deliver consistent service excellence,
globally
to extend our capabilities (creating local
strength, globally and driving practical in-
novation)
to attract, develop and retain talent, globally
to relentlessly drive efciency, year-on-year
to be proactive in social responsibility.
Every day, throughout the world, our people
work with a huge variety of customers
to solve very practical problems. Whether
integrating systems seamlessly in an end-to-
end supply chain or driving down the cost
of freight, we constantly seek better ways
of making it happen.
And when we do, we aim to retain and
share that knowledge so every one of our
customers can benet. We work with more
companies, in more markets and in more
countries than any other logistics specialist.
And we offer efcient shared warehousing
and transport solutions when required.
We aim to think from your perspective and
to anticipate your individual needs. We
make it our business to understand your
industry and operations, helping to improve
your business model. We keep ourselves
informed about local markets and growth
trends, and we tell you about new solutions
and opportunities.
We are aware that customers tend to con-
sider local requirements rst. However, we
have the scale, skills and services to help you
become a worldwide player if you wish.
7
DHL Exel Supply Chain is the recognized
market leader in outsourced contract logis-
tics services, and has the skills and resources
necessary to take on warehousing, distribu-
tion and complex supply chain management
assignments, big or small, in every corner of
the globe. Our goal is to build long-term
customer partnerships.
Our solutions facilitate global sourcing at
optimal cost, support entry into new mar-
kets with minimal risk and help you bring
new products forward for sale quickly and
cost-effectively.
Our role, in short, is to help make our cus-
tomers successful. We are the rst choice
for many leading companies looking to out-
source logistics and supply chain manage-
ment. Our solutions cover both dedicated
and shared-user warehousing and distri-
bution, plus a wide variety of value-added
services, either on a stand-alone basis or
as part of a complete package.
Supply chain management involves strik-
ing the right balance between cost and
service. But we are also responsible citi-
zens who believe the protection of the
environment is a crucial part of our future.
So environmental cost is an important
third factor in the development of our
logistics services.
Our experts will review your supply
chain to identify priorities from legisla-
tive compliance and reducing environ-
mental impact, to a full environmental
redesign with the objective of achieving
carbon neutral status. In Europe we offer
WEEE and RoHS compliance solutions,
supporting the collection and recycling of
end-of-life products, as well as registra-
tion, weight data collection and auditing,
obligation calculation and regulatory reporting.
We also offer specialized packaging compli-
ance services.
We work closely with our customers often
shoulder to shoulder with their manage-
ment teams helping many to migrate
from traditional manufacturing areas to low-
cost sourcing hubs in Eastern Europe, China,
India, Latin America and elsewhere.
By integrating contract logistics and trans-
port services with freight forwarding and
express parcels we can provide a one-stop
supply chain shop, with a single manage-
ment structure and one point of contact
for customers worldwide.
All this means that you can concentrate
on your core business while we take care
of the rest.
Supply chain partner
Lead logistics provider
International supply chain
management
Supply chain consultancy
Planning and optimization
In-plant logistics
Raw materials warehousing
Raw materials transportation
Inbound-to-manufacturing
Procurement
Value-added services
Contract manufacturing
Finished goods warehousing
Finished goods distribution
Delivery and installation
Service logistics
Network solutions
In-store logistics
Environmental compliance
Reverse logistics
across 67 countries
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With no weight or size constraints, we have
the means to get your goods to where they
are needed by the agreed deadline and in
perfect condition. Our regulatory knowledge
and local expertise enable us to work with
customs authorities to ease the movement
of cargoes seamlessly across national borders.
A full range of customs brokerage services
is offered.
For our customer program management
packages we deploy a network of state-of-
the-art control towers to provide high levels
of supply chain visibility and effective event
management. Dedicated teams use sophis-
ticated automated technology to monitor
and manage performance against custom-
ers KPIs.
As the worldwide market leader, we serve
major multi-nationals and state enterprises,
as well as medium-sized and smaller custom-
ers. We leverage our buying power and
economies of scale to your benefit. Our
geographical coverage, operational strength,
multi-modal capabilities and range of time-
denite transport solutions mean we are
ideally positioned to provide support world-
wide by air or ocean.
The result: more and more organizations
are turning to DHL Global Forwarding as
the leading provider of international freight
forwarding solutions.
Globalization is continuing to stimulate
demand for high quality and reliable inter-
national freight forwarding solutions. DHL
Global Forwarding has a rich history in this
sector and offers freight forwarding services
of consistent quality from a single source.
Today, we are the worldwide leader in air
freight forwarding, with more than 10% of
the market. And were the international
No 1 in ocean freight not just in full-
container loads, but in less-than-container
load trafc too.
As a specialist in the efcient coordination
and movement of goods worldwide, we
take complexity out of the supply chain,
replacing it with usable information
enabling you to make more profitable
decisions. Our solutions minimize your
risk when entering new markets, while our
agile supply chains and high service levels
help you keep ahead of the competition.
We provide timely delivery of raw materials
to the point of manufacture, avoiding pro-
duction delays. We consolidate and ship in-
termediate and nished products efciently
to destinations worldwide. We provide logis-
tics services for industrial projects, including
teams of experts in dismantling and reas-
sembly. We also offer transport-related
value-added services: pick-up and delivery,
cargo insurance, IT-based customer pro-
grams plus consultancy on all supply
chain and security issues.
Supply chain partner
Lead logistics provider
International supply chain
management
Air freight forwarding
Ocean freight forwarding
Ocean/air freight forwarding
Customs brokerage
Consolidation/deconsolidation
Customer program management
Industrial projects
Visibility systems
Planning and optimization
Cargo insurance
Less-than-container loads
Full-container loads
Non-containerized loads
Supply chain consultancy
across 150 countries
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DHL Freight gets your goods from A to B
in a cost-efcient and reliable manner. We
go the distance for you all over Europe and
into parts of the CIS, the Middle East and
northern Africa by road, rail and inter-
modal transport.
DHL Freight offers a wide choice of dedi-
cated and multi-user transportation solu-
tions, and places a high priority on integrat-
ing logistics operations. We have experience
in all industry sectors, with services ranging
from domestic and international groupage
to part- and full-load transport, as well as
managing inbound/outbound logistics.
The sheer scale of our network allows us
to optimize traffic flows and fulfill the re-
quirements of our customers, who value
the benets and exibility of our multi-
user solutions.
Our approach starts with a discovery pro-
cess. Only by fully understanding the busi-
ness and requirements of our customers
and offering a wide and exible product
range, combined with unprecedented in-
dustry knowledge can we unlock the
potential for mutual success.
DHL Freights services are supported by
a large number of customs specialists,
located in 275 customs ofces in every
major port, airport and border-crossing
point across the region. Our experts will un-
ravel the red tape for you, providing reliable
customs clearance and VAT declarations,
right through to tax representation.
We also offer pallet distribution, plus a full
range of service options including delivery
on appointment, transport of chemicals and
hazardous goods, and third-party billing.
And we provide specialist trade fair logistics,
including a variety of exhibition services
from delivery of stands and promotional
materials to on-site assembly and support.
Our proven, state-of-the-art IT and track-
and-trace systems ensure we maintain
the high delivery performance standards
you expect from a company bearing the DHL
name, while also enabling us to offer vis-
ibility of groupage shipments, for example,
via the internet.
At DHL Freight we use our scale and ex-
ibility to make sure your goods reach their
destination economically, on time and in
tip-top condition, while we take care of the
headaches along the way. And that makes
us a powerful partner.
Overland transport road, rail
and intermodal
Dedicated and multi-user options
Groupage domestic and
international
Part- and full-truckloads
Special transport
Hazardous goods transport
Customs services and brokerage
Pallet networks
Trade fairs and events
Value-added support
Transport audit and consultancy
across 37 countries
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Whether youre responsible for freight-
ing engineering components from China, or
setting up an entire supply chain for a utility
business, DHL has the experts you need every
step of the way.
Were the global front-runner in transport,
freight forwarding and contract logistics,
and it goes without saying that our custom-
ers come from across the spectrum of com-
merce and the public sector. Not only do our
managers therefore have to be logistics ex-
perts, but they also have to be experts in the
business of every customer. Because when
you get right down to it, working for DHL
means working in an unprecedented number
of industries and sectors.
In emerging markets, DHL provides a reli-
able local presence that combined with
our global reach creates real growth op-
portunities for customers. Were a name you
can trust in places you may not. And you
can be sure of our long-term commitment
to the territory.
As the global employer of choice in logis-
tics, we attract the most capable people in
the business. Where we lead, others follow.
But we believe that even the best can be
improved upon. You could call that a DHL
maxim. So we never forget that we are only
as good as our people from warehouse
employees to supply chain and ocean/air
freight managers.
What does this mean for you, our custo-
mer? World-class service. Top-notch quality.
And a dependable, responsible partner you
can bank on, time after time.
Todays engineering, manufacturing, auto-
motive and other industrial/utility businesses
demand streamlined, more efcient supply
chains. They need better control to cope
with higher costs, shorter lead-times and
increased service expectations. They have
to raise supply chain visibility and nd the
right balance between inventory and prod-
uct availability. Rising to the challenge, DHL
offers solutions that enable such companies
to work even more closely with their custom-
ers, providing the control necessary to
respond quickly and economically to both
supply chain events and fast-changing
markets.
The approach marries complex global sourc-
ing requirements with integrated inbound-
to-manufacturing solutions, and spans net-
work design and planning, supplier collec-
tions, conguration and sub-assembly, cross-
docking, merge-in-transit, vendor managed
inventory, engineering response and se-
quencing, to name just a few all integrat-
ed across our freight forwarding, contract
logistics and transport businesses. We also
handle non-containerized and oversized
cargoes, along with time-critical and high-
value goods. No consignment is too big
or too small.
DHLs managed transport solutions and
lead logistics partner (LLP) services focus on
improving entire transport and supply chain
processes, and provide customers with a
single point of contact and control for all
movements worldwide.
And for the service and spare parts market,
we offer tailor-made solutions from central
and forward stocking to dedicated and ex-
pedited replenishment for dealers and in-
dependent repair networks.
exploit your full potential and convert our
knowledge into your competitive advantage.
We invest constantly in manpower, process-
es and IT to provide the continuous improve-
ment necessary for you to increase your
efciency and retain your dominant market
position.
Our solutions exploit up-to-the-minute in-
formation, available via the internet, for
services like smart order processing and
real-time order tracking. Thanks to our state-
of-the-art IT systems and products, you
need never lose touch with your customers
or business partners. The same goes for
company divisions and departments. Pro-
cesses run smoothly, and you remain up-
to-date even if youre on the other side
of the world.
As in other sectors, life sciences and health-
care companies are increasingly reviewing
their costs and manufacturing structures.
Production and sourcing are migrating to
low-cost regions of the world and, in conse-
quence, supply chains are getting longer
and more complex. Longer chains inevitably
contain more stock, which imposes addition-
al costs and risk.
There is therefore an imperative to establish
efcient global supply chains for example
The highly regulated life sciences and health-
care market presents the supply chain industry
with a unique set of challenges. Its a task
not every logistics or freight forwarding pro-
vider is equipped to handle. Thanks to the
technology at our disposal, our compliance
with industry regulations and stringent sec-
urity procedures, DHL is in an ideal position
to meet the sectors demands. We invest heavi-
ly in IT-based visibility tools to provide track-
and-trace, with the opportunity to inter-
vene if, for example, medical supplies are re-
quired in an emergency.
Our LifeConEx solution is the leading world-
wide and the only industry-specic pro-
vider of integrated global temperature-con-
trolled freight transportation solutions for
the life sciences industry. The service offers
validation that temperature-sensitive prod-
ucts have been maintained within a dened
temperature range over a given time period,
helping customers to reduce risk, avoid de-
lays and maintain quality levels.
We also offer a global network of purpose-
built specialized clinical trials cells, provid-
ing highly controlled and monitored environ-
ments for clinical trials logistics.
Most importantly, we have the technol-
ogies, infrastructure and people in place to
manage end-to-end distribution worldwide
creating a zero-gap supply chain that en-
sures product integrity and quality assur-
ance, with total visibility of inventory, source
and status every step of the way.
to deliver medicines and care products exact-
ly where and when they are needed. For this
reason many businesses are embracing sup-
ply chain cooperation initiatives such as
DHLs shared-user warehousing and campus
solutions.
We engineer freight and logistics opera-
tions to address the real problems that busi-
nesses face every day. We know that each
company has its own way of doing things,
so we are adaptable leaving you free to
15 14
With product life cycles becoming ever
shorter, the newest technology can be super-
seded within just weeks of release. At the
same time, manufacturing and distribution
locations are forever changing to meet
the need for quick and low-cost sources
of supply.
By sharing ideas and learning from other
countries and industries we are condent
that we can meet your challenges faster and
better. Our scale and expertise mean the
chances are weve already solved your
problem. In fact, the likelihood is that weve
made it a best-practice solution, ready to
be implemented on your behalf by an ac-
count team that intimately understands
your market.
So unlike other companies offering ex-
pensive and untested answers, our tailored
solutions are usually based on proven mod-
els. Having done it before can also reduce
cost, time and risk, and means we know
we can keep our promises.
Simply put, you will nd no better or more
comprehensive support along the entire
logistics value chain (let alone from one
source). If you are looking for transport,
freight forwarding, contract logistics, time-
denite express or other support services,
our experts will create a tailored solution
that precisely meets your needs, whatever
the scale of your requirements.
And what does the future hold for us?
We are continuing to put our services under
the microscope in an on-going program to
improve customer service.
Technology and aerospace companies
have formidable and complex logistics re-
quirements. This is where DHLs unrivalled
experience and expertise comes into play.
Specialized services cover inbound logistics,
turnkey production and integrated ware-
housing, managed transport, installation
and commissioning. When required our
shared-user solutions and vendor hubs can
help customers capitalize on similar distri-
bution networks to minimize labor and
transportation costs, while increasing asset
utilization. We also offer specialist technical
distribution solutions for heavy, fragile
and sensitive equipment from order place-
ment to point of use, as well as subsequent
decommissioning, removal and recycling.
We provide high quality inbound and out-
bound aerospace logistics with 247 custom-
er service. And we support technology and
aerospace customers in the aftermarket,
expediting parts to get aircraft back in the
air sooner, for example. The outcome? As
well as optimizing cycle times and inven-
tory costs, our value-added services boost
productivity and allow customers to track
shipments seamlessly right through to nal
delivery.
TECHNOLOGY AND AEROSPACE
17 16
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DHL offers efcient, cost-effective and
exible supply chain services for retail, con-
sumer and fashion businesses around the
world. You benet from increased customer
satisfaction through better matching of sup-
ply and demand, maximizing the benets
of global sourcing, releasing capital, and by
expanding through entering new markets
and accessing new channels to market.
Our support functions target world-class
levels of service effectiveness and cost-
efciency resulting in highly consistent
processes and shared best practice. Whether
its co-packing, assembly, product recon-
guration, pre-retailing, conditioning and
bundling, deferred completion or other
sourcing support, a single supplier offers
greater control and is better able to optimize
inventories and increase efciency.
We know the difference between good
and great can come down to the nish of
stitching or the straightness of a collar. Its
this attention to detail at both ends of the
supply chain thats the key to your success.
If your problem looks impossible, then think
about this a 20% reduction in cost-to-
serve, productivity increased by 100%,
65% better vendor compliance, improved
service quality, and getting your product
into stores two days early.
Results like this dont just happen. They are
achieved by people who get up every morn-
ing and think about the promises theyve
made to you.
So when you consider DHL, dont just
think about our size. Because along with
our scale comes our commitment and our
passion which together will deliver your
supply chain transformation, and benet
the very heart of your business.
For us, its a matter of delivering beyond ex-
pectations for all our customers, whatever
their size.
What do companies in the retail, consumer
and fashion sectors have in common? They
all need exible and highly responsive sup-
ply chains that enable them to respond to
market trends quickly and efciently. DHLs
service goes one better by creating value
and maintaining transparency right across
the supply chain. We aim to integrate our
freight forwarding and contract logistics
services seamlessly into our customers pro-
cesses in many cases managing inter-
national transport and freight networks
from a distant source direct to the store or
production line, with end-to-end visibility
of stock. For other customers we operate
shared-user or dedicated distribution centers
and provide transport management and
cross-docking services.
But supporting our customers doesnt
stop there. DHL also takes care of supplier
collections, hanging garment distribution,
in-store logistics, home delivery and reverse
logistics. Increasingly we are managing
entire supply chains upstream and down-
stream from suppliers to our customers
customers.
www.dhl.com/contact
For sales support please contact globalmarketing.logistics@dhl.com or one of our regional ofces below:
Global head ofce,
and Europe, Middle East
and Africa:
DHL Exel Supply Chain
Ocean House, The Ring
Bracknell
Berkshire RG12 1AN
United Kingdom
T: +44 1344 302000
Asia Pacic:
DHL Exel Supply Chain
81 ALPS Avenue
Singapore 498803
T: +65 6318 6388
Americas:
Exel Americas
570 Polaris Parkway
Westerville
Ohio, OH 43082
United States of America
T: +1 614 865 8500
Global head ofce:
DHL Global Forwarding
Ocean House, The Ring
Bracknell
Berkshire RG12 1AN
United Kingdom
T: +44 1344 302000
Europe,
including Central and
Eastern:
Peter Merian-Strasse 88
4002 Basel
Switzerland
T: +41 612 747474
Asia Pacic:
150 Beach Road
Gateway West #0401
Singapore 189720
T: +65 6879 8000
Latin America, including
Central America:
8100 SW 10th Street
Plantation
Florida, FL 33324
T: +1 954 626 4100
North America:
1200 Pine Island Road South
Plantation
Florida, FL 33332
T: +1 954 888 7000
Middle East, Mediterranean
and Africa:
Via Marconi 6
20060 Liscate (Mi)
Italy
T: +39 02 9525 2376
Air and ocean freight forwarding Contract logistics Road and rail freight
Head ofce:
DHL Freight
European Coordination Center
De Kleetlaan 1
1831 Diegem
Belgium
T: +32 2711 7341
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DHL_Broschuere_engl_210x297_PY 20 22.12.2006 16:24:11 Uhr

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