Case Study

DECSIS
DECSIS improves commercial operations
with ProcessMaker



processes and ensure our
business runs smoothly, from the
creation of a proposal to the
shipment of our products."
Manuel Si l va,
CEO
DECSIS Group
DECSIS
Sector:
Fast Facts:
Country: Portugal
Department: Commercial
Website: http://www.decsis.pt
Processes
Workflows in development: 2
Processes
3.5 Months
IT Services and Technologies
can manage our commercial
Customer:
Commerci al processes from proposal t o shi pment are more effi ci ent
wi t h ProcessMaker, wi t h advanced anal ysi s of ri sk and performance.
DECSIS, Sistemas de Informao SA, the exclusive provider of Hewlett-Packard
all of its customer processes, from lead creation to invoicing. DECSIS prides itself
on providing the highest levels of quality to its customers. However, enforcing
was no exception, as ineffective processes made it hard to track, manage and
audit operations. DECSIS needed a system that would improve performance
products and services in the Portuguese market, chose ProcessMaker to manage
Proposals were delayed due to forgetfulness, and the management team
Proper alerts were not in place when sales proposals didnt meet its margin.
Risk analysis and performance indicators were nearly non-existent, which
meant that there was no way to measure its performance before and after
completion of each task.
DECSIS turned to ProcessMakers web-based open source business process
Sol ut i ons
Chal l enges
went unnotified.
rigid ISO 9000 quality management processes can be a difficult task: DECSIS
while matching the way its business operated, rather than having to change all
of its processes.
management (BPM) suite. By eliminating paper-based processes, DECSIS now
easily manages and automates all key business processes, including quickly
creating forms and documents, assigning roles, creating rules and mapping
individual processes. Beyond processes, ProcessMaker was also flexible enough
to link to DECSIS document management system, KnowledgeTree, to store
process templates within a central repository.
"With ProcessesMaker in place, we
Workflows implemented: 4
Workflow implementation time:
End users: 20

Contact
ProcessMaker
790 Washington Ave, Suite 210
Brooklyn, NY 11238, USA
Tel: +1-617-340-3377
Fax:+1-305-402-0282
Email: info@colosa.com
Manuel Silva, CEO of DECSIS Group, said, With ProcessMaker in place, we can
manage our commercial processes and ensure our business runs smoothly, from
About ProcessMaker
ProcessMaker is a user-friendly
application to manage workflow
efficiently and effectively. Business
users and process experts with no
programming experience can design
and run workflows, increase
transparency, and radically reduce
paperwork. Automate processes
across systems, including human
resources, finance, and operations.

a fully supported, top quality BPM
suite with the added benefits of
Open Source. ProcessMaker adapts
to meet your IT needs and requires
minimal implementation resources.
Flexible and customizable,
ProcessMaker has been implemented
in a variety of industries including
finance, telecommunications,
ProcessMaker Enterprise clients enjoy
business processes, and can easily track projects from development to shipment.
ProcessMaker helps compile information easily for proposal creation, analyze
reasons for customer approval, generate and e-mail purchase orders, and track
shipments and returns. At any stage, reports and graphs can be generated for
Increased control and visibility of its processes, enhancing business
Decreased approval times and learning curve for new users.
Increased efficiency at DECSIS while remaining compliant with the existing
Streamlined processes, and has more near completion, less errors and
decreased learning time for new users.
Resul t s
analysis.
performance.
quality system.
With ProcessMaker, DECSIS has the capacity to implement a number of pre-certified
the creation of a proposal to the shipment of our products. Now, after
risk management and performance indicators to aid our decision-making
processes across the board.
implementing ProcessMaker to take control of our business processes, we can use
manufacturing, and government.
www.processmaker.com
For more information visit
download-processmaker/.
www.processmaker.com/
ProcessMaker is available for
download at http://