Products Major A fortune 500 company who is a global leader in pressure-sensitive technology, self-adhesive base materials, self-adhesive consumer and office products and specialized label systems with sales of almost USD 5 billion. The client is best known for its office automation and consumer products, self-adhesive materials, reflective and graphic materials, peel-and-stick postage stamps, industrial labelling solutions, RFID labels, label stock and related services and systems, automated retail tag and labelling systems, specialty tapes and chemicals. Overview Overview Overview Overview Overview Country/ Region: USA Industry: Office products Customer Profile Customer Profile Customer Profile Customer Profile Customer Profile A fortune 500 company who is a global leader in pressure-sensitive technology, self-adhesive base materials, self- adhesive consumer and office products and specialized label systems with sales of almost USD 5 billion. Business Situation Business Situation Business Situation Business Situation Business Situation Infosys was engaged to conduct diagnostics to identify issues in DP implementation and to tune-up the overall forecasting process. The Solution The Solution The Solution The Solution The Solution Infosys implemented Sterling Commerce suite and defined a rapid iterative approach which broke down the implementation into multiple laps each of a duration of around 8 weeks and 'Show & Tell' walk-through sessions were conducted at the end of each lap to demonstrate the solution and gather missing & implicit requirements. The Benefit The Benefit The Benefit The Benefit The Benefit Client realized improvement of utilization, user productivity and forecast accuracy. Situation Situation Situation Situation Situation The client was looking to make its supply chain more streamlined, and hence more cost- effective. Specifically, the client had been looking at forecasting the US sales for each Stock Keeping Unit (SKU). Client wanted to move towards a demand planning model that was based around collaborative and consensus forecasting. To facilitate this, the office products division of the client had already implemented i2 DP (Demand Planning), but poor forecast accuracy and sub-optimal forecasting process took its toll on overall system efficiencies and diminished user confidence. Infosys' Approach Infosys' Approach Infosys' Approach Infosys' Approach Infosys' Approach Infosys was engaged to conduct diagnostics to identify issues in DP implementation and to tune-up the overall forecasting process. An Infosys team was deployed to identify the requisite improvements with a quick turn round time of 5 weeks. Solution Solution Solution Solution Solution Diagnostics was conducted to identify issues with current implementation and potential opportunities to optimize the system. Recommendations for improvement of utilization, user productivity and forecast accuracy were suggested. These recommendations were analyzed from two aspects viz. 'ease of implementation' and 'delivered business value' to arrive at the priority classification for implementation. In the second phase, the Infosys team was asked to implement 8 of the statistical modeling initiatives, clubbed under 4 Clusters with an objective to improve forecasting process, user productivity (by making the system user friendly and flexible) and implementing various advanced features of DP that were not being used. The above scope was completed within a short span of 4 months leveraging the Infosys' Global Delivery Model with significant productivity / process improvements. Win in the flat world Business Benefits Business Benefits Business Benefits Business Benefits Business Benefits Enhanced version management capability, reducing hours of manual work Increased forecast accuracy - Error reduction by 2% and bias improvement by 8mn units over the year Flexible process to manage historical data cleansing and accounting for future promotions Increased user confidence by making the process more transparent and flexible A sustainable & repeatable knowledge base through user education & training A roadmap for future enhancements Win in the flat world www.infosys.com 2008 Infosys Technologies Limited. 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