Agents' user gu|de

!"#$% '( )'*+%*+,

1. Log|n |n 1LSconnect3.0: .......................................................................................................... 3
a. 1he agenL enLers hls password and logln. ........................................................................... 3
b. lf Lhe agenL haves losL your password, he goes Lo Lhe llnk !"#$%#&' )#* +,&&*-"./0 ......... 3
2. Adm|n|strator]Manager]Superv|sor front's off|ce: ............................................................... 4
3. Start an app||cat|on - We|come agent]area: ......................................................................... 3
a. AppllcanL does noL exlsL already: ........................................................................................ 3
b. Asslgn an appllcanL already exlsLlng Lo a queue: ................................................................ 6
c. Cueue overvlew: ................................................................................................................. 8
4. 1he documentat|on stage]documentat|on agent: ................................................................ 9
a. 1he documenLaLlon queue: ................................................................................................. 9
b. 1he documenLaLlon sLarL: ................................................................................................... 9
l. Cpt|ons 1: Call by cllcklng on Lhe buLLon !1,22 )#3'/0 .................................................... 10
ll. Cpt|on 2: Call by searchlng an appllcanL ln Lhe search fleld. ........................................ 11
c. uocumenLaLlon check: ...................................................................................................... 11
l. New app||cant: .............................................................................................................. 11
ll. AppllcanL already exlsLlng for documenLaLlon sLage: ................................................... 14
3. 1he b|ometr|cs stage]agent: ................................................................................................ 14
a. 1he blomeLrlc queue: ........................................................................................................ 14
b. 1he blomeLrlc sLarL: ........................................................................................................... 13
l. Cpt|ons 1: Call by cllcklng on Lhe buLLon !1,22 )#3'/0 .................................................... 16
ll. Cpt|on 2: Call by searchlng an appllcanL ln Lhe search fleld. ........................................ 16
6. 1he |nterv|ew stage]agent: .................................................................................................. 19
a. 1he lnLervlew queue: ........................................................................................................ 19
b. 1he lnLervlew sLarL: ........................................................................................................... 19
l. Cpt|ons 1: Call by cllcklng on Lhe buLLon !1,22 )#3'/0 .................................................... 20
ll. Cpt|on 2: Call by searchlng an appllcanL ln Lhe search fleld. ........................................ 21
c. lnLervlew process: ............................................................................................................. 22
l. Cpt|on 1: 8eLurn Lo Lhe dashboard. .............................................................................. 23
ll. Cpt|on 2: osLpone lnLervlew. ...................................................................................... 24
lll. Cpt|on 3: llnlsh Lhe lnLervlew. ...................................................................................... 24
lv. Cpt|on 4: 1o cancel Lhe lnLervlew. ................................................................................ 24
7. ua||ty contro| stage]agent : ............................................................................................... 24
a. 1he quallLy conLrol sLarL: ................................................................................................... 24
b. CuallLy conLrol process: .................................................................................................... 26
8. 8und|e stage]agent : ............................................................................................................ 27
a. CreaLlon of Lhe dally Lransfer bundle: ............................................................................... 27
b. Cpen an exlsLlng dally Lransfer bundle(u18u): ................................................................. 28
c. lulfllled a dally Lransfer bundle: ........................................................................................ 29
d. LmpLy an u81u: ................................................................................................................ 33
9. 1he |nstruct|on stage: ........................................................................................................... 33
l. Cpt|on 1: 1o add an lnsLrucLlon: ................................................................................... 37
ll. Cpt|on 2: Send Lhe lnsLrucLlons: ................................................................................... 38
lll. Cpt|on 3: Conflrm Lhe lnsLrucLlons recelpL: .................................................................. 38
lv. Cpt|on 4: valldaLe Lhe sLage: ........................................................................................ 39
10. assport return stage]agent: ........................................................................................... 39
l. Cpt|on 1: 1he represenLaLlve: ....................................................................................... 41
ll. Cpt|on 2: 1he appllcanL: ............................................................................................... 42
11. App||cant prof||e: .............................................................................................................. 43
12. 1he dashboard: ................................................................................................................. 44
13. Account|ng Iourna|: .......................................................................................................... 43
14. Inventory too|: .................................................................................................................. 43






1. Log|n |n 1LSconnect3.0:
a. 1he agenL enLers hls password and logln.


b. lf Lhe agenL haves losL your password, he goes Lo Lhe llnk !"#$%#&' )#*
+,&&*-"./0
1he agenL edlLs Lhe user name and valldaLe. An emall wlLh lnsLrucLlons ln order Lo geL a new
password wlll be senL Lo Lhe emall llnk Lo Lhe agenL's user accounL.




2. Adm|n|strator]Manager]Superv|sor front's off|ce:

1he landlng page of Lhe appllcaLlon looks llke LhaL wlLh:
- Maln conLenL ln Lhe cenLral parL
- 1he llsL of all Lhe modules ln Lhe lefL parL of Lhe appllcaLlon.
1he llsL follows Lhe vAC process for one normal appllcaLlon.














3. Start an app||cat|on - We|come agent]area:
a. AppllcanL does noL exlsL already:
1he agenL cllcks on Lhe llnk !1"#,'# 4 5&&67) 5++268,)' '- $%#%#/

Cnce Lhe agenL ls ln Lhe landlng page, he enLers Lhe lnformaLlon requlred Lo sLarL Lhe appllcaLlon
and lnserL Lhe appllcanL ln Lhe queue.
1he agenL needs Lo selecL Lhe queue where Lo lnserL Lhe appllcanL, lf lL ls vAC Lhls wlll loglcally
be documenLaLlon, lf lL ls 1LL, Lhls wlll loglcally be blomeLrlcs.

1he requlred flelds are:
- CWl number
- 1he queue Lo asslgn
- 1he LlLle of Lhe appllcanL
- 1he flrsL name
- 1he lasL name
- 1he daLe of blrLh
- 1he opLlon Lo dlsplay Lhe appllcanL ln Lhe queue by CWl or by name (dlsplay on Lhe
screen ln Lhe walLlng area)
- 1he gender
- 1he phone number
- 1he emall
- 1he vlsa Lype

1hen Lhe agenL cllcks on !&%9:6'/ Lo creaLe Lhls appllcaLlon and lnserL lL ln Lhe queue wlshed.
b. Asslgn an appllcanL already exlsLlng Lo a queue:
1he agenL can, lf Lhe appllcanL ls already reglsLered on Lhe webslLe or durlng a prevlous
appllcaLlon's aLLempL ln Lhe cenLer buL dld noL compleLe Lhe process for whaLever ralsons, look
for hlm ln Lhe sysLem and asslgn hlm Lo one queue.
1he agenL cllcks on Lhe llnk !5&&67) ;36&'6)7 5++268,)' '- <%#%#/ and you wlll have Lhe opLlon Lo
look for Lhls appllcanL by CWl number, LasL name or llrsL name.

Cnce Lhe agenL has found Lhls appllcanL, Lhe sysLem wlll dlsplay all Lhe lnformaLlon abouL Lhls
appllcanL.

1he agenL cllcks on Lhe buLLon !5&&67) 5++268,)' '- <%#%#/.
1hen Lhe agenL wlll see a new page wlLh a dropdown fleld ln order Lo choose whlch queue Lo
asslgn Lhls appllcanL. 1he agenL wlll choose Lhe queue and cllck on Lhe buLLon !=%9:6'/0

1he appllcanL ls golng Lo be asslgned ln Lhe queue selecLed afLer Lhe valldaLlon (only lf Lhe
appllcanL ls noL already ln any oLher queue).
c. Cueue overvlew:
lf Lhe agenL wanLs Lo see Lhe global sLaLemenL of Lhe queue (how many appllcanL are ln Lhe
queue, Lhe walLlng Llme eLc.) Pe wlll cllck on Lhe llnk !<%#%# ->#">6#*/.
1he llsL of all Lhe appllcanLs (lnslde of Lhe cenLer) who are ln Lhe queue walLlng for Lhe nexL
sLage wlll be dlsplayed.

1he agenL wlll see for each appllcanL ln Lhe queue:
- 1he unlque ldenLlfler number
- 1he CWl number
- 1he sLage he ls walLlng for
- 1he prlorlLy applled for Lhls appllcaLlon
- 1he Llme spenL ln Lhe queue so far
And he wlll also have Lhe posslblllLy Lo remove an appllcanL from Lhe queue by cllcklng on Lhe
buLLon !?#:-># @"-: <%#%#/.
4. 1he documentat|on stage]documentat|on agent:
a. 1he documenLaLlon queue:
1he agenL can have an overvlew of how many appllcanLs are ln Lhe queue lf he cllcks on Lhe llnk
!A-8%:#)','6-) <%#%#/. 1he agenL wlll see Lhe number of person walLlng ln Lhe documenLaLlon
queue and how long Lhey are walLlng for.

b. 1he documenLaLlon sLarL:
1o proceed for Lhe documenLaLlon sLage, agenL wlll have Lo cllck on Lhe llnk !A-8%:#)','6-) 1,22
B,7#/0


Pe wlll see Lhe landlng page of Lhe documenLaLlon module.
1wo opLlons wlll be offered Lo Lhe agenL:
CpLlon 1: 1o call Lhe nexL appllcanL ln Lhe queue by cllcklng on Lhe buLLon !1,22 )#3'/0 1haL wlll
auLomaLlcally asslgn Lhe nexL appllcanL for Lhe documenLaLlon Lo Lhls counLer.
CpLlon 2: 1o search Lhe appllcanL by hls CWl number.

l. Cpt|ons 1: Call by cllcklng on Lhe buLLon !1,22 )#3'/0
1he agenL wlll cllck on Lhe buLLon 'Call nexL' and wlll see a page whlch wlll make hlm aware LhaL
Lhe sysLem wlll allocaLe hlm auLomaLlcally Lhe nexL appllcanL ln Lhe queue. lf Lhere are noL
appllcanLs ln Lhe queue, Lhe sysLem wlll refresh unLll he flnds one.

ln case of no appllcanL are comlng ln Lhe queue and Lhe agenL has flnlshed hls day or lL ls hls
break Llme, he wlll have Lhe posslblllLy Lo cllck on Lhe buLLon 'LmpLy'. ln Lhls case hls counLer wlll
sLop calllng Lhe queue and Lhe counLer wlll noL be avallable ln Lhe queue anymore.

As soon as an appllcanL has been found by Lhe sysLem ln Lhe queue, Lhe agenL screen wlll dlsplay
Lhls appllcanL ln Lhe maln conLenL.

ll. Cpt|on 2: Call by searchlng an appllcanL ln Lhe search fleld.
1he agenL can also choose Lhe look for Lhe appllcanL ln Lhe fleld !=#,"8C D-" 5++268,)' (reopen an
appllcaLlon and correcL lL or small cenLer whlch does noL use queulng sysLem eLc.).

1he agenL wlll Lhen cllck on search and lf Lhe user exlsLs ln Lhe uaLa base, Lhls one wlll be dlsplay
on Lhe screen.

1he agenL wlll Lhen have Lo cllck on Lhe buLLon !5++268,)' 5""6>#./ Lo sLarL Lo proceed
documenLaLlon for Lhls appllcanL.

c. uocumenLaLlon check:
l. New app||cant:
Cnce Lhe agenL has sLarL documenLaLlon for an appllcanL, he wlll see Lhe llsL of documenL Lo
provlde regardlng Lhe vlsa Lype applled by Lhe appllcanL. 1hree opLlons wlll be offered Lo Lhe
agenL for each documenL ln Lhls llsL:
- resenL: 1o selecL lf Lhe appllcanL has provlded Lhe documenL
- 8eLurn: 1o selecL lf Lhe appllcanL has provlded an orlglnal LhaL Lhe uMC need Lo reLurn.
- Mlsslng: lf Lhe appllcanL does noL provlde Lhls documenL.
AL Lhe end of Lhls llsL, Lhe agenL wlll have Lhe opporLunlLy Lo:
- Cllck on Lhe buLLon !E,26.,'#/ lf Lhe appllcanL wanLs Lo flnlsh Lhe sLage (wlLh compleLe
documenLaLlon or noL).
- Cllck on Lhe buLLon !B-&'+-)#/ lf Lhe appllcanL wanLs Lo compleLe Lhe mlsslng
documenLaLlon ln Lhe cenLer (only appllcable for phoLo, coples, lnsurances eLc. lf Lhose
servlces are proposed ln Lhe cenLer) ln Lhls case Lhe appllcanL has someLlme (Len/ flfLeen)
asslgned by Lhe cenLer ln Lhe back offlce before belng reasslgned ln Lhe queue Lo Lhe
same counLer.
- Cllck on Lhe buLLon !F6'C.",*/ lf Lhe appllcanL does noL have all Lhe documenL needed
and does noL wanL Lo Lake Lhe rlsk Lo see hls vlsa refused by uk governmenL. ln Lhls case
Lhe appllcaLlon wlll be remove from Lhe process lnslde of Lhe cenLer.


lf case of Lhe agenL cllcked on Lhe buLLon !E,26.,'#/, Lhe nexL page wlll be Lhe page Lo prlnL ouL
Lhe checkllsL of Lhe appllcanL (mandaLory opLlons).
When Lhe agenL wlll cllck on Lhe buLLon !B"6)' 'C6& 26&'/ Lhe appllcanL checkllsL wlll be dlsplayed
wlLh Lhe opLlon Lo prlnL lL ouL.



ll. AppllcanL already exlsLlng for documenLaLlon sLage:
ln case of an appllcaLlon ls reopenlng Lo correcL a mlsLake (lf lL ls noL Lhe normal process and Lhe
appllcaLlon ls reopen, only Lhe supervlsor and manager can reopen lL).
When lL ls reopened, Lhe sLaLus of each producLs lssued by Lhe prevlous [ourney Lhrough Lhe
cenLer wlll be upload llke LhaL Lhe agenL wlll noL have Lo redo everyLhlng from Lhe scraLch.
1he agenL has Lo updaLe lL and re selecL one Lhe Lhree cholces descrlbe below.

3. 1he b|ometr|cs stage]agent:
a. 1he blomeLrlc queue:
1he agenL can have an overvlew of how many appllcanLs are ln Lhe queue lf he cllcks on Lhe llnk
'G6-:#'"68& <%#%#/. 1he agenL wlll Lhen see Lhe number of person walLlng ln Lhe blomeLrlcs
queue and how long Lhey are walLlng for.


b. 1he blomeLrlc sLarL:
1o process for Lhe blomeLrlc sLage, Lhe agenL wlll have Lo cllck on Lhe llnk !G6-:#'"68 1,22 B,7#/0


Pe wlll Lhen see Lhe landlng page of Lhe blomeLrlc module.
1wo opLlons wlll be offered Lo Lhe agenL:
CpLlon 1: 1o call Lhe nexL appllcanL ln Lhe queue by cllcklng on Lhe buLLon !1,22 )#3'/0 1haL wlll
auLomaLlcally asslgn Lhe nexL appllcanL for Lhe blomeLrlc Lo Lhls counLer.
CpLlon 2: 1o search Lhe appllcanL by hls CWl number.

l. Cpt|ons 1: Call by cllcklng on Lhe buLLon !1,22 )#3'/0
1he agenL wlll hlL Lhe buLLon !1,22 )#3'/ and wlll see a page whlch aware hlm LhaL Lhe sysLem wlll
allocaLe hlm auLomaLlcally Lhe nexL appllcanL ln Lhe queue. lf Lhey are noL appllcanL ln Lhe queue,
Lhe sysLem wlll refresh unLll he flnds one.

ln case of no appllcanL comes ln Lhe queue and Lhe agenL has flnlshed hls day or lL ls hls break
Llme, he wlll have Lhe posslblllLy Lo cllck on Lhe buLLon !;:+'H/. ln Lhls case hls counLer wlll sLop
calllng Lhe queue and Lhe counLer wlll noL be avallable ln Lhe queue anymore.

As soon as an appllcanL has been found by Lhe sysLem ln Lhe queue, Lhe agenL screen wlll dlsplay
Lhls appllcanL ln Lhe maln conLenL.

ll. Cpt|on 2: Call by searchlng an appllcanL ln Lhe search fleld.
1he agenL can also choose Lhe look for Lhe appllcanL ln Lhe fleld !=#,"8C D-" 5++268,)' (reopen an
appllcaLlon and correcL lL or small cenLer whlch does noL use queulng sysLem eLc.).

1he agenL wlll Lhen cllck on search and lf Lhe user exlsLs ln Lhe uaLa base, Lhls one wlll be
dlsplayed on Lhe screen.

1he agenL wlll Lhen have Lo cllck on Lhe buLLon !5++268,)' 5""6>#./ Lo sLarL Lo proceed blomeLrlc
for Lhls appllcanL.
c. 8lomeLrlc process:


1he agenL wlll Lhem see Lhe llsL of kl LhaL we wlll have Lo check.
- 1he duraLlon of 8lomeLrlc enrollmenL (hlLLlng begln and flnlsh).
- 1he sLaLs of Lhe appllcanL hands (number of hands, sLaLus of each hand eLc.).
- number of flnger for each hand.
- 1he number of Lrles for Lhe flnger prlnL enrollmenL.
- 1he duraLlon of Lhe faclal lmage capLure.
- 1he number of Lrles for Lhe faclal lmage capLure.
- 1he duraLlon of Lhe slgnaLure enrollmenL.
- 1he number of Lrles for Lhe slgnaLure enrollmenL.
- 1he duraLlon of Lhe overall enrollmenL.
1he vldeo record of Lhe blomeLrlc enrollmenL wlll auLomaLlcally sLarL and flnlsh respecLlvely by
cllcklng on Lhe buLLons !G#76) 'C# #)"-22:#)'/ and !D6)6&C 'C# ,++268,)' #)"-22:#)'/0
1he agenL wlll have Lo check LhaL Lhe camera ls runnlng on hls desk Lo be sure lL ls recordlng.
Lach cllck Lo sLarL or begln each enrollmenL wlll be noLlced Lo Lhe agenL.

6. 1he |nterv|ew stage]agent:
a. 1he lnLervlew queue:
1he agenL can have an overvlew of how many appllcanLs are ln Lhe queue lf he cllcks on Lhe llnk
'6)'#">6#* <%#%#/. 1he agenL wlll Lhen see Lhe number of person walLlng ln Lhe lnLervlew queue
and how long Lhey are walLlng for.

b. 1he lnLervlew sLarL:
1o process for Lhe lnLervlew sLage, Lhe agenL wlll have Lo cllck on Lhe llnk !I)'#">6#* 1,22 B,7#/0


Pe wlll Lhen see Lhe landlng page of Lhe lnLervlew module.
1wo opLlons wlll be offered Lo Lhe agenL:
CpLlon 1: 1o call Lhe nexL appllcanL ln Lhe queue by cllcklng on Lhe buLLon !1,22 )#3'/0 1haL wlll
auLomaLlcally asslgn Lhe nexL appllcanL for Lhe lnLervlew Lo Lhls counLer.
CpLlon 2: 1o search Lhe appllcanL by hls CWl number.

l. Cpt|ons 1: Call by cllcklng on Lhe buLLon !1,22 )#3'/0
1he agenL wlll hlL Lhe buLLon !1,22 )#3'/ and wlll see a page whlch aware hlm LhaL Lhe sysLem wlll
allocaLe hlm auLomaLlcally Lhe nexL appllcanL ln Lhe queue. lf Lhey are noL appllcanL ln Lhe queue,
Lhe sysLem wlll refresh unLll he flnds one.

ln case of no appllcanL comes ln Lhe queue and Lhe agenL has flnlshed hls day or lL ls hls break
Llme, he wlll have Lhe posslblllLy Lo cllck on Lhe buLLon !;:+'H/. ln Lhls case hls counLer wlll sLop
calllng Lhe queue and Lhe counLer wlll noL be avallable ln Lhe queue anymore.

As soon as an appllcanL has been found by Lhe sysLem ln Lhe queue, Lhe agenL screen wlll dlsplay
Lhls appllcanL ln Lhe maln conLenL.
ll. Cpt|on 2: Call by searchlng an appllcanL ln Lhe search fleld.
1he agenL can also choose Lhe look for Lhe appllcanL ln Lhe fleld !=#,"8C D-" 5++268,)' (reopen an
appllcaLlon and correcL lL or small cenLer whlch does noL use queulng sysLem eLc.).

1he agenL wlll Lhen cllck on search and lf Lhe user exlsLs ln Lhe uaLa base, Lhls one wlll be
dlsplayed on Lhe screen.

c. lnLervlew process:
1he agenL afLer he has selecLlng Lo sLarL wlLh Lhls appllcanL wlll arrlve Lo Lhe page sLarL Lhe
lnLervlew. Pe wlll have Lo selecL one of Lhe meeLlngs avallable ln Lhe cenLer:
- lace Lo face
- vldeo conference
- hone call


And Lhen sLarL Lhe lnLervlew afLer showlng Lo Lhe cllenL Lhe room LhaL ls allocaLlng Lo hlm for Lhe
lnLervlew.
1he agenL wlll Lhen arrlve Lo Lhe page compleLe lnLervlew.
lf ln Lhls page, Lhe agenL wlll see dlsplayed Lhe lnformaLlons abouL Lhe appllcanL, and wlll have
four posslblllLles:
- CpLlon 1: 1o reLurn Lo Lhe landlng page of Lhe module lnLervlew by cllcklng on Lhe
buLLon !?#'%") J- A,&C9-,"./.
- CpLlon 2: 1o posLpone Lhe lnLervlew by cllcklng on Lhe buLLon !B-&'+-)# I)'#">6#*/.
- CpLlon 3: 1o flnlsh Lhe lnLervlew by cllcklng on Lhe buLLon !1-:+2#'# I)'#">6#*/.
- CpLlon 4K 1o deleLe Lhe lnLervlew by cllcklng on Lhe buLLon !A#2#'# I)'#">6#*/.

l. Cpt|on 1: 8eLurn Lo Lhe dashboard.
1he agenL wlll have Lo deal wlLh several rooms some Llme, also he wlll noL be able Lo keep one
appllcaLlon always open. lf anoLher appllcanL arrlves, Lhe agenL wlll Lo go back Lo maln page Lo
sLarL wlLh Lhls new lnLervlew, even lf Lhe lnLervlew of Lhe oLher appllcanL ls noL flnlsh. ln Lhls
case, Lhe agenL wlll cllck on Lhe buLLon '?#'%") J- A,&C9-,"./0 1he appllcanL wlll Lhen go back Lo
Lhe landlng page of Lhe module lnLervlew. Pe wlll come back Lo Lhe page descrlbe prevlously
wlLh a dlfference, Lhe llsL of all Lhe appllcanLs LhaL are currenLly dolng an lnLervlew.
lf Lhere ls an appllcanL already dolng one lnLervlew buL dld noL flnlshed yeL and [usL flnlshed hls
lnLervlew, Lhe agenL wlll cllck on Lhe llnk (osLpone/CompleLe) ln fronL of Lhe appllcanL
concerned and goes back Lo Lhe page compleLe lnLervlew of Lhls appllcanL.

ll. Cpt|on 2: osLpone lnLervlew.
lf for Lechnlcal reasons or oLher Lhe lnLervlew cannoL be compleLed, Lhe appllcanL wlll Lhen have
Lo reschedule an appolnLmenL and Lhe agenL wlll cllck on Lhe buLLon !B-&'+-)# I)'#">6#*/.
lll. Cpt|on 3: llnlsh Lhe lnLervlew.
lf Lhe lnLervlew ls compleLed by Lhe appllcanL, Lhe agenL wlll cllck on Lhe buLLon !1-:+2#'#
I)'#">6#*/, Lhls wlll close Lhe appllcaLlon for Lhls sLage.
lv. Cpt|on 4: 1o cancel Lhe lnLervlew.
lf Lhe agenL dld a mlsLake and dld noL call Lhe good appllcanL, he wlll cllck on Lhe buLLon !A#2#'#
6)'#">6#*/. And wlll come back ln Lhe module landlng page.

7. ua||ty contro| stage]agent :
a. 1he quallLy conLrol sLarL:
1o process for Lhe quallLy conLrol sLage, Lhe agenL wlll have Lo cllck on Lhe llnk !<%,26'H 8-)'"-2
1,22 B,7#/.


Pe wlll Lhen see Lhe landlng page of Lhe quallLy conLrol module.
1he agenL wlll Lhen see Lhe opLlon Lo search Lhe appllcanL by CWl number.
1he agenL wlll enLer Lhe appllcanL CWl number of Lhe appllcanL ln Lhe fleld !=#,"8C D-"
5++268,)'/.

1he agenL wlll Lhen cllck on search and lf Lhe user exlsLs ln Lhe uaLa base, Lhls one wlll be
dlsplayed on Lhe screen.

b. CuallLy conLrol process:
1he agenL afLer he has selecLlng !1C#8L 5++268,)'/ wlll arrlve Lo Lhe page sLarL Lhe quallLy conLrol.
AfLer checklng Lhe appllcanL checkllsL, lf Lhere ls any mlsLake flnd, Lhe agenL Lhen selecL Lhe
mlsLake concerned and lnpuL a preclslon on Lhe mlsLake and cllck on Lhe buLLon !5.. ,)-'C#"
#""-"/.


As soon as one error has been found and updaLe, Lhls mlsLake wlll be dlsplayed on Lhe screen on
Lhe parL Lrrors found. 1he descrlpLlon of Lhls mlsLake wlll sLore ln Lhe daLa base and re-usable
for some reporL purpose.

AfLer LhaL Lhe agenL wlll cllck Lhe buLLon valldaLe Lo compleLe Lhls appllcaLlon.
lf Lhe agenL dld a mlsLake, he wlll have Lo call hls supervlsor or manager and ask hlm Lo remove
Lhe errors ln order Lo sLarL agaln.
8. 8und|e stage]agent :
a. CreaLlon of Lhe dally Lransfer bundle:
1he bundle agenL wlll have Lo creaLe every day a dally Lransfer bundle.
1o do LhaL Lhe agenL wlll go and cllck on Lhe llnk 'AJGM N>#">6#*/ lf none has been creaLed yeL,
agenL wlll have Lo go and cllck on Lhe llnk !1"#,'# AJGM/.


1o creaLe Lhe new u18u, Lhe agenL [usL has Lo selecL Lhe checkbox and cllck on Lhe buLLon
'=%9:6'/0 1he agenL wlll Lhen see a new bundle creaLed wlLh Lhe followlng lnformaLlon already
creaLed:
- unlque number
- Crlgln
- uMC
- 8eLurn desLlnaLlon
- 8undle sLaLus
- CreaLlon daLe

And Lhe opLlon Lo open Lhe bundle Lo fulflll lL by cllcklng on Lhe llnk !;.6' 'C6& AJGM/& .#',62&/.
b. Cpen an exlsLlng dally Lransfer bundle(u18u):
1he u18u wlll be avallable on Lhe page u81u overvlew. 1he agenL wlll be able Lo see lL and Lo
open lL by cllcklng on Lhe buLLon !E6#* .,62H J",)&@#" G%).2#/.

c. lulfllled a dally Lransfer bundle:
Cnce a dally bundle has been creaLed, Lhe agenL wlll have Lo cllck on Lhe llnk !;.6' 'C6& AJGM/&
.#',62&/, and change Lhe sLaLus of Lhe bundle Lo ready for fllllng Lo open for fllllng.

lf Lhe 8undle wlll be send by courler parLner Lo Lhe uMC, Lhe agenL has Lo lnpuL Lhe courler
parLner reference number for Lhls Lransfer. 1he agenL wlll aslo have Lo lnpuL Lhe seal number of
Lhe bundle.
1he bundle 'proflle' wlll Lhen change and a new llnk appear !5.. =%9 G%).2#/.

1o edlL a new sub-bundle (necessary Lo flll ouL Lhe bundle wlLh appllcaLlon) Lhe agenL wlll have
Lo cllck on Lhe llnk 'Add Sub 8undle' and creaLe a new Sub or Lo open an exlsLlng one lf Lhere
ls/are.

1he agenL wlll have Lo selecL whaL sub bundle Lype lL ls:
- rlorlLy/super-prlorlLy/sLandard
- And whaL ls Lhe conLenL (documenLaLlon, blomeLrlc capLure eLc.)
Cnce Lhe normal bundle has been creaLed, Lhe agenL can go and scan Lhe appllcaLlon lnslde of
Lhe bundle.

Cnce Lhe appllcanL has been found Lhe agenL wlll see Lhe conflrmaLlon and wlll be able Lo prlnL
ouL Lhe envelop of Lhe appllcanL aL Lhls momenL.


Cnce Lhe sub bundle ls compleLe, Lhe agenL wlll have Lo close lL by cllcklng on Lhe llnk !;.6' 'C6&
9%).2#/& .#',62&/0 1o close Lhe bundle and make lL ready for Lhe uMC empLy opLlons, Lhe agenL
wlll have Lo selecL 8eady lor LmpLylng. 1he agenL wlll also have Lo lnpuL Lhe seal reference
number for Lhls bundle.

Cnce Lhe agenL wlll have done LhaL for every sub bundles, he wlll be able Lo closed Lhe u18u by
dolng Lhe same Lhlngs Lhan for Lhe bundle and cllcklng on Lhe llnk !;.6' JC6& AJGM/& .#',62&/ and
selecL Lhe opLlon 8eady lor LmpLylng, Lhe agenL wlll also have Lo lnpuL Lhe number of Lhe
courler parLner and Lhe Seal reference number of Lhe bundle Lo closed Lhls one.

1hen Lhe bundle wlll be ready for Lhe Lransfer Lo Lhe uMC.
d. LmpLy an u81u:
ln order Lo empLy Lhe u81u, Lhe consulaLe agenL wlll have Lo cllck on Lhe llnk !=#' A,62H G%).2#
N+#) D-" ;:+'H6)7/.


1he agenL wlll have Lo do Lhe same for each sub - bundle by cllcklng on Lhe llnk !N+#) =%9
G%).2#/.

Cnce Lhe agenL dld LhaL, he wlll have cllck on Lhe llnk !=8,) ,++268,)' #)'"H -%' -@ 9%).2#/.
Cnce Lhe agenL do LhaL he wlll be able Lo sLarL Lo empLy Lhe bundle by scannlng Lhe bar code of
each appllcaLlon and valldaLlng.


Cnce all Lhe appllcaLlons have been scanned ouL, Lhe bundle ls closed.
e. 1he reLurn bundles:
1he reLurn bundle wlll follow exacLly Lhe same process.
9. 1he |nstruct|on stage:
1he consulaLe agenL wlll have Lhe opporLunlLy by logln ln 1LSconnecL3.0 Lo send lnsLrucLlon Lo
Lhe appllcanL for several reasons.
1o process for Lhe lnsLrucLlon sLage, agenL wlll have Lo cllck on Lhe llnk !5.. 5++268,)'
I)&'"%8'6-)&/.

Pe wlll Lhen arrlve ln Lhe landlng page of Lhe lnsLrucLlon module.
1he agenL wlll look for Lhe appllcanL ln Lhe fleld !=#,"8C D-" 5++268,)' '.

1he agenL wlll Lhen cllck on !=#,"8C/ and lf Lhe user exlsLs ln Lhe uaLa base, Lhls one wlll be
dlsplayed on Lhe screen.

1he agenL wlll Lhen have for dlfferenL opLlons.
- Cpt|on 1: 1o add an lnsLrucLlon.
- Cpt|on 2: 1o send an lnsLrucLlon.
- Cpt|on 3: 1o conflrm LhaL Lhe appllcanL recelved Lhe lnsLrucLlon.
- Cpt|on 4: 1o compleLe Lhls sLage.

l. Cpt|on 1: 1o add an lnsLrucLlon:
1he agenL wlll have Lhe Lo add an lnsLrucLlon Lo an appllcanL by cllcklng on Lhe buLLon Add
lnsLrucLlons

Cnce Lhe agenL wlll be Lhe page '5.. I)&'"%8'6-)/, he wlll be able Lo selecL Lhe sub[ecL/reason of
Lhe new lnsLrucLlon ln Lhe dropdown menu called !I)&'"%8'6-) JH+#/. And [usL down of Lhls
dropdown menu, Lhe appllcanL wlll can enLer Lhe lnsLrucLlons.
1he agenL wlll have Lo cllck on Lhe buLLon !5.. 6)&'"%8'6-)/ Lo valldaLe Lhe lnsLrucLlon.
Pe wlll be redlrecLed on Lhe maln page of Lhe module and wlll see Lhe llsL of lnsLrucLlons already
edlLed.

ll. Cpt|on 2: Send Lhe lnsLrucLlons:
1o send Lhose lnsLrucLlons Lo Lhe appllcanL, Lhe agenL wlll have Lo cllck on Lhe buLLon !=#).
I)&'"%8'6-)&/.

lll. Cpt|on 3: Conflrm Lhe lnsLrucLlons recelpL:

1he agenL wlll also be able Lo noLlce lf Lhe lnsLrucLlon has been recelved by Lhe appllcanL or noL
by cllcklng on Lhe buLLon /1-)@6": ?#8#6>#./.

lv. Cpt|on 4: valldaLe Lhe sLage:
Cnce all Lhe appllcaLlon has been senL and Lhe uMC declde LhaL Lhls ls enough Lo make Lhe
declslon, Lhey wlll Lhen flnlsh Lhls sLage by cllcklng on Lhe buLLon 'O,"L 1-:+2#'#./0


10. assport return stage]agent:
1he consulaLe agenL wlll have Lhe opporLunlLy by logln ln 1LSconnecL3.0 Lo send lnsLrucLlon Lo
Lhe appllcanL for several reasons.
1o process for Lhe passporL reLurn sLage, Lhe agenL wlll have Lo cllck on Lhe llnk !B,&&+-"' "#'%")
1,22 +,7# /.

Pe wlll Lhen arrlve ln Lhe landlng page of Lhe lnsLrucLlon module.
1he agenL wlll look for Lhe appllcanL ln Lhe fleld !=#,"8C D-" 5++268,)' '.

1he agenL wlll Lhen cllck on !=#,"8C/ and lf Lhe user exlsLs ln Lhe uaLa base, Lhls one wlll be
dlsplayed on Lhe screen.

1he agenL wlll Lhen have Lwo dlfferenL opLlons regardlng lf Lhe opLlon !?#+"#&#)','6># 522-*#./
ls selecLed ln Lhe back offlce.
- Cpt|on 1: 1o selecL represenLaLlve.
- Cpt|on 2: 1o selecL AppllcanL.



l. Cpt|on 1: 1he represenLaLlve:
lf Lhe person who came Lo feLch Lhe passporL ls a represenLaLlve, Lhe agenL wlll cllck on Lhe
buLLon !?#+"#&#)','6>#/. ln Lhls case, Lhe agenL wlll see all Lhe lnformaLlon LhaL he wlll have Lo
lnpuL Lo compleLe Lhe sLage.


Cnce all Lhe flelds are fulfllled, Lhe agenL can compleLe Lhls sLage for Lhe appllcanL by cllcklng on
Lhe buLLon !E,26.,'# 'C# +,&&+-"' +,&& 9,8L/0
ll. Cpt|on 2: 1he appllcanL:
lf Lhe person who came Lo feLch Lhe passporL ls a represenLaLlve, Lhe agenL wlll cllck on Lhe
buLLon !,++268,)'/. ln Lhls case, Lhe agenL wlll see only one opLlon whlch ls !E,26.,'# 'C# +,&&+-"'
+,&& 9,8L/ he wlll selecL lL Lo compeLe Lhls appllcaLlon.

11. App||cant prof||e:
Any agenL wlll be able Lo see any appllcanL proflle lf Lhls one has noL been anonymlzed yeL.
1o see Lhe appllcanL proflle, Lhe agenL wlll have Lo cllck on Lhe llnk !5++268,)' &#,"8C/.

Pe wlll Lhen arrlve ln Lhe landlng page of Lhe lnsLrucLlon module.
1he agenL wlll look for Lhe appllcanL ln Lhe fleld !=#,"8C D-" 5++268,)' '.

1he agenL wlll Lhen cllck on !=#,"8C/ and lf Lhe user exlsLs ln Lhe uaLa base, Lhls one wlll be
dlsplayed on Lhe screen.


Pere wlll be resume all Lhe lnformaLlon abouL Lhe appllcanL and Lhe opLlons for Lhe agenL Lo add
or remove a speclal sLamp for Lhe appllcanL proflle.
12. 1he dashboard:
1he managers. Lhe supervlsors, or above and Lhe cllenL wlll be able Lo have an on-llve overvlew
of Lhe operaLlon ln Lhe cenLer by uslng Lhe dashboard.
1o see Lhe dasboard, Lhe agenL wlll have Lo cllck on Lhe llnk !A,&C9-,"./.

13. Account|ng Iourna|:
1he managers. Lhe supervlsors, or above and Lhe cllenL wlll be able Lo have an on-llve overvlew
of Lhe operaLlon ln Lhe cenLer by uslng Lhe dashboard.
1o see Lhe accounLlng [ournal, Lhe agenL wlll have Lo cllck on Lhe llnk !588-%)'6)7 P-%"),2/.


1he agenL wlLh Lhe fllLer wlll be able Lo see any daLe/klnd of paymenL/LransacLlon Lype LhaL Lhey
wanL Lo see or prlnL.
14. Inventory too|:
1he agenL wlll be able Lo check aL Lhe end of Lhe worklng day lf Lhe scan all Lhe passporL presenL
ln Lhe cenLer Lo compare wlLh Lhe passporL reglsLer ln Lhe sysLem ln order Lo see lf Lhere are no
mlsLake, no appllcaLlon losL/asLray or ln Lhe cenLer and should noL supposed Lo be ln Lhe cenLer.
1o use Lhe lnvenLory, Lhe agenL wlll have Lo cllck on Lhe llnk !I)>#)'-"H/.


1o sLarL Lhe lnvenLory, Lhe agenL wlll have Lo cllck on Lhe buLLon !Q#' &',"'#./0
1he agenL wlll arrlve ln a second page whlch aware hlm LhaL lf he does a scan, Lhe prevlous
resulL wlll be removed (LhaL does noL mean Lhe resulL Lhe prevlous scan wlll be erase, Lhe resulL
ls sLlll keep ln Lhe daLabase and usable for reporL, LhaL [usL means LhaL Lhls prevlous resulL wlll
noL be dlsplayed on Lhe appllcaLlon anymore).

1he agenL wlll Lhan scan appllcaLlon by appllcaLlon and cllck on Lhe buLLon !=,># ,). 1-)'6)%#
=8,))6)7/.
AL Lhe end wlll cllck on Lhe buLLon flnlsh and wlll see Lhe resulL dlsplayed.