CREW MEMBER ROLE DESCRIPTION

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ROLE DESCRIPTION
Position Purpose
To deliver an exceptional customer
experience every time, whilst following
McDonalds Values and adhering to our
Policies and Procedures.
Principal Accountabilities
Your main responsibility as a Crew Member
is to ensure that you are delivering the
highest level of customer service, in a clean
and safe environment. In addition to
adhering to McDonalds Policies and
Procedures, you are responsible for:

PEOPLE
Following basic people essentials (eg.
uniforms, grooming and punctuality).
Understanding the how to and why
behind McDonalds Policies and
Procedures.
Understanding and supporting the Open
Door policy.
Promoting teamwork to achieve
restaurant goals.
Assisting others when needed while
demonstrating consideration for proper
procedures.
Following McDonalds practices as set out
in the Crew Essentials handbook.
Following all reasonable instruction given
by an authorised person (eg. crew trainer,
manager, licensee)
Acting as a brand ambassador for
McDonalds at all times.

QUALITY, SERVICE, CLEANLINESS
(QSC)
Following critical standards for
raw and finished product quality,
service speed, cleanliness and
sanitation.
Delivering fast, friendly and
accurate service to all customers
Adhering to restaurant
performance standards for crew
stations and as per shift manager
directions
Following directions for the
implementation of new products
and procedures.
Actively supporting local and
national promotions to maximise
sales potential.
Maintain operational & kitchen
areas to exceed customer
cleanliness, comfort &
convenience expectations.

FOOD SAFETY/
SANITATION/HYGIENE
Following all food safety,
sanitation and hygiene
requirements and practices.

CUSTOMER ENGAGEMENT
Welcoming every customer with
a smile and being genuinely
friendly at all times.
Attending to customers needs as
a primary focus.
Referring difficult customer
enquiries to a Manager.
WORKPLACE SAFETY
Use the Hazard Log to identify
and assess hazards.
Report all work related near
misses, injuries and illnesses as soon
as possible.
Follow correct procedures and
reasonable instructions including
wearing Personal Protective
Equipment (PPE) when instructed.
Look after themselves, each other
and anyone else who may be
affected by what they do or do not
do while at work.
Not put other employees,
customers, contractors or visitors at
risk of injury/illness.
Not intentionally or recklessly
interfere with or misuse equipment
or any other item supplied at our
workplace.


RESTAURANTSYSTEMS
Performing all assigned tasks &
procedures efficiently and in a
timely manner.
Assisting in the completion of
station preparation, stocking and
making sure that the station area
is clean.
Unloading supplies during
deliveries.

BUSINESS RESULTS
Being aware of the goals and
targets of the restaurant. This
ensures your actions contribute
towards achieving them.



CREW MEMBER ROLE DESCRIPTION



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PERSONAL STYLE (who I am)
Friendly You enjoy working in an
energised atmosphere where everyone
feels part of the team.

Commitment You apply yourself to the
best of your ability in your role as a Crew
Member.

Responsible You are accountable for
all your actions and you understand the
impact this has on the team.

Flexible You are willing to adapt to
changes in the restaurant.

Willingness to learn You are eager to
learn new skills and continuously grow in
your role.


EXPERIENCES (what Ive done)
A general understanding of, or prior
experience in the areas of:

Participating in teams
Time management
Dealing with people
Use of technology
COMPETENCIES

COMMUNICATES EFFECTVELY
and CANDIDLY

You use written and verbal
information clearly, concisely and
in a timely manner.
You demonstrate positive body
language and understand the
impact this can have on the
message.
Your communication technique
suits the situation.
You listen carefully to instructions.
You listen to different opinions
and ideas.
You ask questions to understand
others points of view.
You communicate having regard
to the communication needs of
your colleagues.


PUTS the CUSTOMER FIRST

You focus on the right priorities at
the right time to ensure that
customers are delivered
exceptional QSC.
You support others to help
maintain an organised and
productive shift.
You welcome every customer
with a smile and are genuinely
friendly at all times.
You attend to customers needs
as a primary focus.
You refer difficult customer
enquiries to a Manager.


ACHIEVES THROUGH TEAMWORK

You readily involve others to
accomplish individual and team
goals.
You make a personal and
constructive contribution to your
team
You work with others to achieve
results and engage those around
you by demonstrating a positive
attitude and commitment to
achieving results.


RESPECT& ETHICS

You demonstrate respect for
individual differences.
You act with fairness, honesty and
integrity on every shift.
You are trustworthy and trust
others.
You follow Managers directions.
You comply with company
policies & procedures.


ADJUSTS to CHANGE

You support changes that
improve systems and processes
within the restaurant.
You quickly pick up and adapt to
new ways of doing things and
technology.


SUPPORTS the BUSINESS

You support ideas to solve routine
problems and you understand
when issues should be referred to
a Manager.
You personally follow McDonalds
Values and adhere to our Policies
and Procedures

INITIATIVE

You recognise when to jump in
and help out without direction.
You suggest solutions to new
problems