THREATS AND HAZARDS

Shoplifting, Fire, Sabotage, Employees Theft, Customer Complaints, Bombing or any Act of
Terrorism, Robbery, Pick-pocketing, Sin!ling, Slip an! Fall acci!ents, Se"ual #arassment an!
other illegal acti$ities ithin the premises%

A.) SHOPLIFTING

Shoplifting is one of the most common an! costly crimes, yet little !ata e"ist to !etermine reliably
characteristics of the typical shoplifter or the mo!us operan!i of the crime% &t is a crime that has most
often been stu!ie! using official, secon!ary !ata pro$i!e! by either retail security personnel or la
enforcement officers% Reliability issues plague these official !ata% Continuing the '!ark figure of
crime' tra!ition, this stu!y e"amines shoplifting hy co$ert obser$ation ith a camera system
installe! in a typical suburban retail !rug store% A stan!ar!i(e! !ata template as use! to recor! the
!emographic an! beha$ioral characteristics of shoppers% Significant numbers of shoppers )*%+,-
ere obser$e! shoplifting% .ogistic regression analysis re$eals that, hile members of some
!emographic groups shoplifte! more often than others, beha$ioral in!icators carrie! far more
pre!icti$e poer% The metho!ology an! fin!ings are consi!ere! ithin the larger conte"t of the la
enforcement an! 'profiling' literatures%

a.1. Definition of Shoplifting

Any Customers or oul! be customer ho took the merchan!ise on !isplay an! conceale! it insi!e
the bags or ear these items or hi!e it at any part of his or her bo!y an! thereby ent outsi!e the
store ithout paying them at the customer/s counter0cashier%

a%1%2 3ther !efinition of shoplifting
3ther !efinition of Shoplifting is the act of intentionally concealing an! or taking something
unlafully that are on !isplay, or are otherise place! insi!e a store, ithout any intention of paying
for the merchan!ise%
a%1%4 Apprehension of Shoplifters
- Allege! Shoplifter ill be apprehen!e! upon e"it from the store premises an! only the uniform
security personnel ho ill be the one to apprehen! the suspecte! shoplifters% This is to pre$ent our
non- uniform security personnel or ci$ilian guar!s to be familiari(e! by the group an! keep their
i!entity in secret%

a.2. in!" of Shoplifte#"

Amateur- usually steals on impulse although they often ha$e the money to pay for the merchan!ise%
This type of shoplifter $aries ith se", age, social, class, an! race% They often represent the ma5ority
of shoplifters%
Professional- They represent a small percentage of those caught !ue to their skills% They often ha$e
ties ith syn!icates ho pro$i!e bail money an! legal assistance% The moti$e is to profit through
shoplifting an! they usually utili(e !e$ices or containers to conceal the merchan!ise%
A!!ict- this type of shoplifter !oes the sai! illegal act !ue to his !epen!ence on prohibite!
substances% #e may 6grab an! run7%
8runk or 9agrant- this shoplifter is usually un!er the influence of alcohol hile in the act of
shoplifting li:uor, foo!, clothing, an! other relate! merchan!ise for personal use or profit%
Easy-Access Shoplifter- these refer to persons ho ha$e easy access to merchan!ise an! are familiar
ith the store operations% They consist or employees, thir! party ren!ering ser$ices )Security
;uar!s-, #ousekeeping personnel, an! etc%-, inspectors an! e$en police an! fire personnel !uring
emergencies%
<leptomaniac- <leptomania is a compulsion to steal ithout any relation to the nee! or $alue of the
merchan!ise% #e seemingly ants to be caught an! usually shoplifts in the same store an! has
criminal recor!s from pre$ious apprehensions% Since <leptomania is a mental !isor!er, the mental
state of the shoplifter can only be !eclare! by competent me!ical authority%

a%4- <CC Supermarket =ust &nstall Anti-Shoplifting Electronic 8e$ices

- This electronic !e$ices shall be installe! at all entries an! e"it points of the Supermarket, the
soun! or the alarme! system ill automatically acti$ate! in case of any unpai! items that ill be
taken out from the store%

a%>- ?u$enile Shoplifter
- A shoplifter age 1@ years ol! an! belo hom acte! ith !iscernment shall be automatically
en!orse! to the guar!ian or parents for proper !isposition% &f security !epartment coul! not locate the
guar!ian or parents, the sai! minor shall be turne! o$er to the nearest police station0PAP Chil!ren/s
Belfare 8esk an! to be accompanie! by a Security 3fficer together ith apprehen!ing security
guar! in uniform for proper !isposition%
- E$ery time if there is apprehension in$ol$ing minor offen!ers, on !uty Police 3fficers of the =all
shall be calle! in hich this is one of the main !uty of the Police 3fficers for them to be informe! of
such inci!ents%
- Amicable settlement is hereby encourage! as payment for the !amage! merchan!ise an! penalty%
#oe$er, if the parents or guar!ian coul! not affor! to pay for the amicable settlement, the sai!
minor shall be en!orse! to the guar!ian or parents for proper !isposition%

$. E%PLO&EES THEFT

Employees steal o$er million of pesos a eek from a retail business an! this is the biggest percentage
of theft inci!ent% That/s hy the 8epartment of Commerce estimates that nearly 104 of the
bankruptcies that occur are cause! by employee theft%

The key element that is necessary to eliminate employee theft ithin the supermarket business is the
strong access control proce!ures especially at the main entrance an! e"it of the store inclu!ing
employee/s entrance an! e"it%

Cualifie! theft is usually charge! for those employees ho ill be caught on the act of stealing
merchan!ise hile in the performance of !uty an! or !uring rest !ay%

b%1- A''e"" of E(plo)ee" !*#ing !a) off
- Employees are not alloe! to access at the customer entrances !uring their sche!ule! !ay offD they
may be alloe! to enter at the selling area but they shoul! access to employees entrance an! e"it%

b%2 #iring of Promotional =erchan!iser an! Sales Associates

Thorough backgroun! check asi!e from .ocal an! Aational Clearances submitte! by the aspiring
employees or applicants shall be con!ucte! before he 0 she ill be employe! in the Supermarket%

8ocuments shall un!ergo checking at the Security 8epartment for finali(ation before such
!ocuments be forar!e! to the #uman Resource 8epartmentD

Aspiring applicants ith pre$ious criminal recor!s shall be automatically !islo!ge! from the listD
#ire! employees ill un!ergo briefing0orientation on the safety an! security proce!ures ) reporting
of any ha(ar!s, monitoring of suspicious beha$iors, mo!us operan!i of shoplifters, ho to han!le
unatten!e! package or proper reporting in case an unatten!e! baggage is foun! in the selling area-D

=oti$ate honest employee to report risks or opportunities for theft before the !ishonest employee
notices them an! steals merchan!ise%
;i$ing of incenti$e an! or rear!s for those honest employees ho as able to monitor an! or
report unlaful acti$ities hile on !uty is one of the tool to stop an! or minimi(e employees theft%

b%4- &nstall Anti Shoplifting Electronic 8e$ice at Employees Entrance an! E"it%

All employees at the Supermarket are re:uire! to pass through the sai! electronic !e$ice before they
ill be friske! by the security personnel or company guar! un!er <CC =anagementD

Any items from selling area foun! in the possession of the employees shall be automatically brought
to Security 8epartment for :uestioning%

C. FIRE AND SAFET& HAZARDS

c%1 Fire Safety

Refers to precautions that are taken to pre$ent or re!uce the likelihoo! of a fire that may result in
!eath, in5ury, or property !amage, alert those in a structure to the presence of an uncontrolle! fire in
the e$ent one occurs, better enable those threatene! by fire to sur$i$e in an! e$acuate from affecte!
areas, or to re!uce the !amage cause! by a fire%
Fire safety measures inclu!e those that are planne! !uring the construction of a buil!ing or
implemente! in structures that are alrea!y stan!ing, an! those that are taught to occupants of the
buil!ing%
Threats to fire safety are referre! to as fire hazards% A fire ha(ar! may inclu!e a situation that
increases the likelihoo! a fire may start or may impe!e escape in the e$ent a fire occurs% Fire safety is
often a component of buil!ing safety%

c%1%1- O+"t#*'tion to the Hall,a) an! Fi#e E-it Doo#"

#allays of the selling area must alays be free from any obstructionsD it is one ay to
re!uce casualty or in5uries in case of fire inci!ent% Bureau of Fire 8epartment usually gi$es sanctions
for fire safety $iolations foun! in any commercial establishments most especially retail in!ustryD

Ro$ing Security personnel shall imme!iately report any obser$ations note! !uring their on
foot patrol at the selling areaD

c%2- Safet) Ha.a#!"

These are the ha(ar!s that can be foun! ithin the buil!ing or store premises.
To minimi(e an! or pre$ent slip an! fall acci!ents, is the !uty of the ro$ing security personnel to
report any obser$ations note! !uring their on foot patrol at the entire selling area.
All obser$ations note! !uring on foot patrol shall me imme!iately acte! upon by the management to
pre$ent !amage to life an! properties%
To be proacti$e is one ay of re!ucing any risk in the orking facility%
For the associates an! promotional merchan!isers an! all persons in the supermarket, ho much e
are illing to spen! to protect our employees an! keep them as customers is a function of their $alue
to us% &f there are other shopping centers to shop at or other businesses to ork for, an! our customers
an! employees ill go there if they feel safer, the cost is apparent%

D. /0STO%ER /O%PLAINTS

!.1) P#o'e!*#e" in Dealing /*"to(e# /o(plaint"

!.1.1 If P#o+le( A#i"e"
&!entify your problem% Bas it ith pro!uct or as it a customer ser$ice issueE From here, you shoul!
then map out hat it is you ant to get out of making a customer complaint%
E$i!ence is also critical here% Take photos or $i!eos here necessary% This ill strengthen your case
shoul! your cre!ibility be calle! into :uestion%

!.1.2 Role of Se'*#it) Pe#"onnel

- Security personnel ho encountere! any complaints by customer, he 0 she shoul! !irect this
concerns to the proper person or to the customer ser$ice office0center for proper !isposition%
- =ake initial reports + Bs an! # to be submitte! to the 8etachment Comman!er an! to be
forar!e! to the Security 8epartment of <CC for appropriate action%

!.1.1- Role of Se'*#it) Pe#"onnel in 'a"e of /*"to(e# /o(plaint" a''o(panie! +) %e!ia.

- For the protection of <CC management an! to pre$ent unnecessary con$ersations ith the
security personnel on !uty at the supermarket in case if complaints of customer is accompanie! by
me!ia% Security personnel on post are not alloe! to speak in behalf of <CC Supermarket%
- All concerns relate! to me!ia, <CC management has a personnel ho is in-charge to talk on
behalf of <CCD

E. $O%$ING OR AN& A/T OF TERRORIS%