Richard W.

Nance
16431 Leavitt Lane - Davidson, NC 28036 - Tel: 704.807.6098 - deknance1@yahoo.com

Objective
To find a rewarding career where my positive attributes of drive and dedication
will benefit the company.

Areas of Proficiency
Inventory and Ordering Employee Management Sales / Marketing

Employee Training Customer Service Scheduling

Construction QA / QC Field / Laboratory Testing Project Management

Profile
A hard working professional that strives for excellence and has a history of promotion. Experience
in restaurant management, project management, employee management, marketing, and
technical services. Proven record of delivering quality customer service and satisfaction.
Organized, works well under pressure and possesses a positive attitude.
Work Experience
Engineering Consulting Services Ltd.,
Charlotte, NC 1995-2000 / 2004-2009

Assistant Project Manager, 2007 - 2009

Project Manager Responsibilities

• Keep client contacts at 0% overdue
• Continuous Marketing through means of networking and attending marketing events
• Seek proposal opportunities
• Write proposals
• Constant communication with clients on active projects
• Approval of field reports and concrete reports on FRED
• Generating Project Data Sheets for new projects
• Generating Projects Status Reports for active projects
• Approving and adjusting monthly invoices for active projects
• Making sure our clients pay overdue invoices for past and current projects
• Address any project specific issues that may arise throughout the construction phase of
active projects.
• Overall client satisfaction to secure potential future work.

Assistant Field services Manager, 2006 - 2009

Team Leader Responsibilities

• Schedule Technicians
• Help our Technicians answer any fundamental questions he/she may have
• Make sure that our techs are getting in their attachments listed in the attachment
category on FRED
• Help collect fundamental data missing from a report listed under corrections on FRED
• Approve Payrolls on FRED
• Give updates on TEAM A status at weekly department meetings
• Review Tech Non-billable Time sheets for TEAM A and submit to SAM for approval
• Application review, interview, and Hire the proper staff to support our project needs in the
field
• Continue to grow and improve the Training Program
• Research new ideas to improve our overall Field Services staff
• Keep in house Technician resumes up-to-date
Senior Engineering Technician, 1996-2000 / 2004-2006

Engineering Technician, 1995-1996

Engineering Technician Trainee, 1995

Responsible for reading project drawings and specifications, performing field inspections,
laboratory testing and quality control testing. Observe and test engineered fill and pipeline
backfill. Inspect and test reinforcing steel, post tensioning tendons, concrete, fireproofing, asphalt,
roofing material, and other construction materials. Project types include office buildings,
condominiums, industrial plants, retail developments, single family and multifamily residential
developments, schools, hospitals, roadways, dams, and bridges.

Certifications

ACI Concrete Field Testing Technician-Grade I

Humboldt Scientific, Inc. Nuclear Gauge Training Certification

NICET Geotechnical Engineering Technology-Construction / Level I

NICET Geotechnical Engineering Technology-Exploration / Level I

NICET Geotechnical Engineering Technology-Laboratory / Level I

NICET Geotechnical Engineering Technology-Generalist / Level I

NICET Construction Materials Testing-Soils / Level I

NICET Construction Materials Testing-Concrete / Level I

NICET Construction Materials Testing-Asphalt / Level I

Post Tensioning Institute Level II

CMCSI-Charlotte Mecklenburg Certified Site Inspector/Soil Erosion & Sedimentation

ECS University-Spray Applied Fire Resistant Material

The Melting Pot Restaurant at University,
Charlotte, NC. 2001 To 2004

Manager, 2003 to 2004

Assistant Manager, 2003

Server, 2001-2003

Responsible for total guest satisfaction and reporting to the owners. Managed and trained
employees, conducted quality assurance and control, developed schedules, ordered food and
supplies, prepared foods, conducted monthly and weekly inventory. During my tenure as
assistant manager and manager, out of 76 franchisers nationally, our restaurant and I won:

Franchise of the Year Award 2003

Total Guest Satisfaction Award 2003

Highest Mystery Diner Score Award 2003

Circle of Excellence Award 2003

Top Wine Salesman 2002

Brixx Pizza East Blvd,

Charlotte, NC 2000-2001

Server

Provide guests with a superior dining experience, ensuring timely food delivery.

Frank Manzetti’s Restaurant,

Charlotte, NC 2000-2000

Server

Provide service excellence in a fast-paced, businessman’s restaurant.

Education
Central Piedmont Community College, NC, 2004-2005/ 2007-2009

Culinary Arts/ Business Administration

University of North Carolina, Charlotte, NC, 2000-2002

Business/ Marketing Studies

Western Carolina University, Cullowhee, NC, 1996-1997

General Studies

South Mecklenburg High School, Charlotte, NC

Graduated 1996

*References Available Upon Request*