GM 1927 Supplier Quality Manual

General Motors Corporation
Worldwide Purchasing
Global Purchasing and Supply Chain
June, 2012 I GM1927
Global
Global
Supplier Quality
Supplier Quality
Manual
Manual
Preface
This Reference Manual represents the collaborative efforts of multiple GM worlwie teams en!a!e
to evelop a GM "ommon process manual that inclues #$%$, &aunch, an "urrent %ualit'( $rior to
this, multiple ocuments e)iste to efine a *upplier %ualit' process from #$%$ throu!h "urrent
%ualit'(
APQP
The #$%$ portion of this manual efines GM+s common !lobal prouct ,ualit' plannin! re,uirements
that are necessar' to evelop an implement an #$%$ process for a prouct or service( It is intene
as a stanar to provie the *upplier %ualit' -n!ineer, an the supplier, a common format from which
to procee with all steps of #$%$(
Launch
The &aunch portion of this manual efines stanari.e processes that support specific supplier launch
reainess activities an #$%$ eliverables( These !loball' approve activities are esi!ne to assist
in the assessment of launch reainess of all suppliers an ensure e)ecution of flawless launches(
Current
The "urrent portion of this manual efines the stanari.e wor/ aroun common processes use
!loball' to protect our manufacturin!0assembl' plants an to rive s'stemic improvement to the
suppl' base(
#pprove b'1
Global *upplier %ualit' 2irectors
June, 2012 II GM1927
Table of Contents
$reface(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((II
Table of "ontents(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((III
Manual "ontent -)planation((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((3
Section 1 Global APQP
"ustomer Monitore0*upplier Monitore Matri)((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((2
Global #$%$ R#*I"(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((4
2ocument 5sa!e Guielines(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((6
APQP Task Definitions
Tas/ 11 "ommoit' 7e' *ta/eholers Meetin!(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((8
Tas/ 21 Technical Reviews(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((7
Tas/ 41 *ourcin! -li!ibilit' (((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((9
Tas/ :1 *upplier Gate Reviews(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((10
Tas/ 61 Timin! "harts0;pen Issues((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((12
Tas/ 81 %ualit' *'stems <asics((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((14
Tas/ 71 =low "hart(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((1:
Tas/ 91 2=M-#((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((16
Tas/ 91 2esi!n Reviews(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((17
Tas/ 101 Tool > -,uipment Reviews(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((19
Tas/ 111 Ga!e 2evelopment > #pproval((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((19
Tas/ 121 $=M-#((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((20
Tas/ 141 "ontrol $lan(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((22
Tas/ 1:1 G$?12 -arl' $rouction "ontainment(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((2:
Tas/ 161 $$#$((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((26
Tas/ 181 Run @ Rate((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((27
Tas/ 171 &essons &earne(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((29
June, 2012 III GM1927
Section 2 Global Launch
2ocument 5sa!e Guielines(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((41
*upplier %ualit' &aunch $roAect $lan(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((41
Launch Task Definitions
Tas/ 11 &aunch Mana!ement Team((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((42
Tas/ 21 Global &aunch Reportin!(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((4:
Tas/ 41 *upplier &aunch Ris/ #nal'sis((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((46
Tas/ :1 &aunch Issue -scalation(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((48
Tas/ 61 *upplier "ommunication "onferences((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((47
Tas/ 81 *upplier &a'ere #uits((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((49
Tas/ 71 #$%$ Team Reviews((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((49
Tas/ 91 7e' *upplier Reviews((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((:0
Tas/ 91 *upplier &aunch #uit B*&#C $rocess((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((:2
Tas/ 101 <uil Issue Trac/in!((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((:4
Tas/ 111 $lant 2ail' <uil *ummar' Report(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((::
Tas/ 121 4
r
$art' "ontainment B-*-$C ? optional(((((((((((((((((((((((((((((((((((((((((((((((((((((((((:6
Tas/ 141 <ounar' *amples ? optional(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((:8
Section Global Current
2ocument 5sa!e Guielines b' Global Re!ion((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((:9
*upplier Trainin!(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((:9
#pprove 4
r
$art' $roviers(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((:9
Current Task Definitions
Tas/ 11 "ontinuous Improvement(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((60
Tas/ 21 %ualit' *'stems <asics((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((62
Tas/ 41 *hutown0*tart 5p #ctivit'(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((68
Tas/ :1 $rocess "ontrol $lan #uit((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((69
Tas/ 61 "reativit' Team *upport((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((80
Tas/ 81 Global -mer!in! Issue0#lert $rocess((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((84
Tas/ 71 MaAor 2isruption $revention #ctivit'(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((86
Tas/ 91 "ontrolle *hippin! 1((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((89
Tas/ 91 "ontrolle *hippin! 2((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((71
Tas/ 101 *upplier $erformance Review Meetin!s(((((((((((((((((((((((((((((((((((((((((((((((((((((((((76
Tas/ 111 4
r
$art' $rovier $rocess((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((77
Tas/ 121 Top =ocus $rocess(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((9:
Tas/ 141 Dew <usiness Eol0-)it((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((98
!e"ision #istory(((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((99
Glossary of Ter$s((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((((94
June, 2012 I3 GM1927
Manual Content %&planation
This manual contains three B4C sections( -ach section has tas/s that are reference b' a
tas/ number an inclues the followin!1
Tas/ name
Tas/ ;wnerBsC
Tas/ Timin! Bappro)imateC
Tas/ 2escription
7e' 2eliverables upon completion of the specific tas/
"ustomerBsC for the eliverables
Decessar' Inputs to complete the specific tas/ incluin! source for each input
&istin! of ResourcesFthis inclues people of or!ani.ations involve in completin! the tas/
Methoolo!'Fbrief escription of actions in table format arran!e b' action owner
References an aitional information
Docu$ent Procure$ent
'or$s
GM forms an ocuments reference in this manual GM 1927 can be obtaine throu!h GM
*uppl'$ower at www(!msuppl'power(com an be copie for use(
GM General Proce(ures )GPs*
General $roceures BG$sC reference can be obtaine throu!h GM *uppl'$ower at
www(!msuppl'power(com an be copie for use(
Labels + Ta,s
&abels an ta!s reference in the #$%$ process can be obtaine as follows1
GM#$ an GM- G contact the *%-
GM&##M G &abels an ta!s can be obtaine from an' supplier as lon! as it meets stanars
ientifie in the General $roceures
GMD# G "ontact "M* $rint *olutions 1?74:?964?4288, e)tension 211, =a) 1?74:?964?4286
A-AG Docu$ents
#ll #I#G specific ocuments reference can be obtaine b' contactin! #I#G at 01?2:9?469?4004(
2ocuments can also be orere b' accessin! the web at www(#I#G(or!( In -urope contact Carwin
Ltd at ::?1709?981444(
.ote to Suppliers/
This manual is intene to be comprehensive an Hall?encompassin!IJ however, certain circumstances
will prompt ,uestions( If 'ou have an' ,uestions re!arin! an' part of this manual 'ou are encoura!e
to contact 'our respective *upplier %ualit' -n!ineer
June, 2012 3 GM1927
33
Global #$%$ $rocess
Section 1
Global APQP
June, 2012 1 GM1927
Global #$%$ $rocess
Custo$er "s0 Supplier Monitore( APQP
The followin! matri) escribes the responsibilit' ifferences between H"ustomer?MonitoreI
an H*upplier?MonitoreI #$%$( *uppliers are responsible for carr'in! out all the HRI
activities shown in the supplier column of the matri), whether or not their parts are esi!nate as
customer or supplier?monitore #$%$( If a part is esi!nate as customer?monitore #$%$, a
GM representative will monitor an approve the #$%$ activities(
APQP Acti"ity
Custo$er Monitore(
APQP
Supplier GM
Supplier Monitore(
APQP
Supplier GM
1 "ommoit' 7e' *ta/eholers Meetin!( D0# R D0# R
2 Technical Reviews * R * R
4 *ourcin! -li!ibilit' D0# R D0# R
: Gate Review K1 B7ic/?;ff Meetin!C
Remainin! Gate Reviews
*
R
R
#
*
R
R
I
6 Timin! "harts0;pen Issues R # R I
8 %*< R # R #
7 =low "hart R I R I
9 2=M-# B1 G *upplier 2esi!n Responsible, 2 G
GM 2esi!n ResponsibleC
R B1C
* B2C
# R
*
I
9 2esi!n Review B1 G *upplier 2esi!n Responsible,
2 G GM 2esi!n ResponsibleC
R B1C
* B2C
* B1C
R B2C
R B1C
* B2C
I
10 Tool an -,uipment Review R # R I
11 Ga!e Review > #pproval R # R #
12 $=M-# R I R I
14 "ontrol $lan R I R I
1: G$?12 R I R I
16 $$#$ R # R #
18 Run @ Rate BG$?9C R # R I
17 &essons &earne R I R I
! Responsible ? Tas/ ;wner BGM or *upplierC
A Approve ? #pprove eliverables BGMC
S Support G *upport "ompletion of eliverables BGM or *upplierC
- Inform ? Review eliverables at iscretion of *%- BGMC
.1A Dot #pplicable
Global #$%$ R#*I"
June, 2012 2 GM1927
Global #$%$ $rocess
Global
CT SQE
(multiple
region
sourcing)
Regional
CT SQE
(1 region
sourcing)
Dev. SQE Mfg SQE
re!Sourcing ("Q Tas#s 1$ %$ &)
'n!time completion of Sourcing
Eligibilit( ("Q Tas# &)
R R S S
SQ articipation in C)SM ("Q Tas# 1) R R " S
SQ support at Tec*nical Revie+ ("Q
Tas# %)
R R " ,
Completion of Q-C Q."D Report (as
re/uire0)
" " S R
SQ Signature on Recommen0ation
S*eet
R R C C
1an0over from Dev SQE to Mfg SQE S S R "
ost!Sourcing ("Q Tas#s 2!13)
"Q )ic#!off 4 Gate Revie+ 51 S S S R
"Q Gate Revie+ 5% (!36+#s) ! ! S R
"Q Gate Revie+ 5& (!7%+#s) ! ! S R
"Q Gate Revie+ 52 (!&7+#s) ! ! S R
" (!17+#s) ! ! S R
R8R (!6+#s) ! ! S R
-usiness rocesses (GQTS$ R9"$ etc) ! ! S R
)e(
Multiple Region Sourcing
1 Region Sourcing
Global CT (Creativit( Team) SQE
Regional CT (Creativit( Team) SQE
Dev SQE ! Development SQE
Mfg SQE ! Manufacturing SQE
R ! Responsible
" ! "pproving
S ! Supporting
, ! ,nforme0
C ! Consulte0
T*ose +*o are to be #ept informe0 about procee0ings
Development SQE is co!locate0 +it* GM ro0uct Engineer (i.e.
locate0 in t*e GM Engineering 1omeroom for t*e pro0uct
being source0) ! ma( also fill Mfg SQE role +*en supplier Mfg
location is near t*e GM Engineering *omeroom
Manufacturing SQE is locate0 in t*e source0 Supplier:s
Manufacturing countr(
T*ose solel( an0 0irectl( accountable for ensuring tas#
completion
T*e part( (or parties) t*at revie+s an0 assures t*e +or#
pro0uct:s /ualit(
,n0ivi0uals or groups +*o *elp to create t*e +or# pro0uct
T*ose +*o *elp 0esign t*e pro0uct or put in place /ualit(
revie+ criteria
"Q
Sourcing involving GM Manufacturing plants in ;1 region
Sourcing for 1 plant or multiple plants +it*in 1 GM region
Globall( responsible for CT in SQ$ ma( also fill Dev SQE role
+*en co!locate0 +it* ro0uct Engineer
Regionall( responsible for CT in SQ$ ma( also fill Dev SQE role
+*en co!locate0 +it* ro0uct Engineer
Global #$%$ R#*I" B"ont(C
June, 2012 4 GM1927
Global #$%$ $rocess
Global CT SQE
(multiple region sourcing)
Regional CT SQE
(1 region sourcing)
Development SQE Manufacturing SQE
re!Sourcing ("Q Tas#s 1$ %$ &)
'n!time completion of Sourcing
Eligibilit( ("Q Tas# &)
R<Responsible to trac# all cross region
sourcings +it*in t*eCT an0 ensure
appropriate SQ approvals from all regions
areprovi0e0 on time to guarantee
recommen0ation 0ate
R<Responsible to trac# single region
sourcings +it*in t*eCT an0 ensure
appropriate SQ approvals from all
regions areprovi0e0 on time to
guarantee recommen0ation 0ate
S<Support b( atten0ing CSSMs an0 TRs$
0istributing information bac# to Global CT SQE
an0 provi0ing general follo+!up as re/uire0 to
ensureSourcing 0ate is met in accor0ance+it*
SQ re/uirements
S<Support b( atten0ing TRs as re/uire0 an0
completing timel( au0its an0 Q."D reports
SQ articipation in C)SM ("Q
Tas# 1)
R<Responsibleto 0rive for 1==>
sourcings to beC)SM compliant +it*in
CT an0 ensureappropriate Dev SQE
assignment an0 atten0ance
R<Responsible to 0rivefor 1==>
sourcings to beC)SM compliant +it*in
CT an0 ensure appropriateDev SQE
assignment an0 atten0ance
" <"tten0eeat C)SM$ approveEngineering
an0 urc*asing inputs as acceptableto procee0
to R?Q an0 ensure completeness of SQ inputs
(i.e. inclusion of ro0uct 4 rocess specificSQ
S'R)
S<Support C)SMs +*ere re/uire0 an0
practical if re/ueste0 b( t*e Dev SQE
SQ support at Tec*nical Revie+
("Q Tas# %)
R <Responsible to ensure Dev SQE an04or
Mfg SQE is i0entifie0 to atten0 t*e
Tec*nical Revie+ an0 receives timel(
communication from t*e-u(er
R<Responsibleto ensureDev SQE
an04or Mfg SQE is i0entifie0 to atten0
t*e Tec*nical Revie+ an0 receives timel(
communication from t*e -u(er
" <Default atten0eeat Tec*nical Revie+
(unless 0elegate0$ +it* agreement$ to Mfg
SQE)@ Revie+ supplier inputs versus SQ S'Rfor
approval 'R follo+!up to ensurecorrecte0$
complete0 0ocumentation
, <'ptional atten0ee at TRs b( conferencecall$
Re/uire0 atten0ee+*ere TRs occur in Mfg
Region$ same "pprover 0uties as Dev SQE in
t*is case
Completion of Q-C Q."D Report
(as re/uire0)
" <"pprover to confirm t*e Regional Mfg
SQE completest*e Q."D approvals as
re/uire0 in line+it* "Q Tas# &
eApectations
" <"pprover to confirm t*eRegional
Mfg SQE completes t*eQ."D approvals
as re/uire0 in line +it* "Q Tas# &
eApectations
S<Support to 0efineau0it re/uirements (as
per "Q Tas# &) an0 ensure supplier
un0erstan0s an0 provi0es necessar(input 0ata
R<Responsible to complete au0its (C"$
S")$ Greenfiel0 assessments an0 provi0e
Q."D "pprovals 4 ReBections from t*e Mfg
Region in line +it* "Q Tas# &
SQ Signature on Recommen0ation
S*eet
R <Responsible to sign recommen0ations
on be*alf of all regions confirming "Q
Tas# & re/uirements +ere met an0
regional bu(!in +as given to support
sourcing (even in t*ecaseof Green
supplier on bi0list)
R<Responsibleto sign
recommen0ations on be*alf of all
regions confirming "Q Tas# &
re/uirements +eremet an0 regional
bu(!in +as given to support sourcing
(even in t*ecase of Green supplier on
bi0list)
C<to be consulte0 b( t*e Global CT SQE prior
to sign!off of t*e recommen0ation s*eet
C <to beconsulte0 for confirmation via
"pprove0 Q."D or$ for D.Cs locations Green
to t*ebi0list$ b(email acceptance$ t*at a
supplier D.Cs location is acceptablefor
recommen0ation
1an0over from Dev SQE to Mfg SQE
S<rovi0einformation an0
0ocumentation from re!Sourcing
S<rovi0einformation an0
0ocumentation from re!Sourcing
R<rovi0e information an0 0ocumentation
from t*e C)SM an0 Tec*nical Revie+s to t*e
Mfg SQE
" <Receive all re!Sourcing 0ocumentation
from t*e ot*er functions to utiliDein ost!
Sourcing +or#
ost!Sourcing ("Q Tas#s 2!13)
"Q )ic#!off 4 Gate Revie+ 51
S<Support )ic#!'ff b( communicating
t*ea+ar0 to t*e responsible"Q
Manager an0 ensuring t*e lin# bet+een
t*e 9ea0 -u(er an0 Mfg SQE is
establis*e0
S<Support )ic#!'ff b(communicating
t*e a+ar0 to t*e responsible "Q
Manager an0 ensuring t*elin# bet+een
t*e 9ea0 -u(er an0 Mfg SQE is
establis*e0
S<Support Mfg SQE eAecution of "Q b(
provi0ing t*e 0irect information lin# to t*e
Engineering an0 rogram 1omeroom$
inclu0ing but not limite0 toE atten0ing Gate
Revie+s as re/ueste0$ 0irect follo+!up of
Engineering 'pen ,ssueactions$
communication of Design Release level EF'
c*anges$ confirmation an0 s*aring of -1
"ppen0iA volumerevisions from DRE an0
communication of program *omeroom timing
revisions
R <Responsibleto ensuresupplier compliance
to GM1G%3!&2 a*ea0 of t*eprogram 0ea0line
0ate inclu0ing approval of man0ator(GQTS
uploa0 0ocuments@ responsible to engage
support of Dev SQE as re/uire0 an0 trac#
information follo+!up@ responsible to confirm
part number an0 D.Cs accurac( +it*in GQTS
"Q Gate Revie+ 5% (!36+#s)
! ! S<as above R <as above
"Q Gate Revie+ 5& (!7%+#s)
"Q Gate Revie+ 52 (!&7+#s)
" (!17+#s)
! ! S<as above$ specificall( inclu0ing M1 GM1211
sign!off support an0 GM &HH= sign!off follo+!
up
R <as above
R8R (!6+#s)
-usiness rocesses (GQTS$ R9"$ etc)
! ! S<Support Mfg SQE +it* part number
information an0 root causeinvestigation of
part numbers missing in GQTS(release vs
contract)
R<Responsibleto ensure accurate
0ocumentation +it*in GQTS$ inclu0ing )e(
Documents b("Q Gate$ "$ R8Ran0 Re0
9aunc* "lerts. Responsibleto escalate missing
art Cumber 4 D.Cs combination to -u(er
an0 rogram 1omeroom
"Q
Docu$ent 2sa,e Gui(elines
June, 2012 : GM1927
Global #$%$ $rocess
' 3 !eference 4nly )infor$ation only5 nothin, to fill out*
MD 3 Man(atory Docu$ent )specific for$at re6uire(*
M- 3 Man(atory -nfor$ation )for$at $ay "ary5 content $an(atory*
!D 3 !eco$$en(e( Docu$ent )not $an(ate(5 at a $ini$u$ content shoul( be re"ie7e(*
Docu$ent .u$ber
Man(atory
)2ploa( to
GQTS*
Man(atory !eco$$en(e(
#$%$ $roAect $lan GM1927?01 =
#$%$ Timin! "hart GM1927?02 MI
*upplier %ualit' *tatement of
Re,uirements B*;RC
GM1927?04 M2
#$%$ ;pen Issues GM1927?06 MI
"ommoit' 7e' *ta/eholers Meetin!
"hec/list
GM1927?08 R2
#$%$ *upplier #ssessment GM1927?07 M2
Technical Review "hec/list GM1927?14 R2
#$%$ 7ic/?;ff Meetin! "hec/list GM1927?1: M2
$rocess "ontrol $lan #uit Lor/sheet GM1927?18 M2
GM an *upplier $ro!ram "ontacts GM1927?17 MI
$rocess "apabilit' ;ver Time GM1927?20 R2
R$D Reuction *ummar' "hart GM1927?21 M2
2irecte <u'02irecte *ource
"hec/list
GM1927?24 M2
*ubcontractor $ro!ram *tatus Matri) GM1927?26 M2
*ubcontractor 2etaile *tatus Matri) GM1927?28 MI
Global Ga!e Re,uest GM1927?29 M2
%*< #uit GM1927?40 M2
Greenfiel > <rownfiel 2evelopment
#ssessment $rocess
GM1927?41 M2
2imensional Results GM1927?42 M2
G$12 #uit GM1927?44 M2
#$%$ *upplier *tatus Lor/boo/ GM1927?4: M2
Run @ Rate "apacit' Lor/boo/ GM1927?46 M2
%*< Lor/shop $resentation GM1927?48 =
Global $=M-# "hec/list GM1927?47 M2
4bsolete Docu$ents/ GM1927?:, GM 1927?9, GM 1927?9, GM 1927?10, GM 1927?11,
GM 1927?12, GM 1927?16, GM1927?19, GM1927?19, GM1927?22M, GM 1927?2:M,
GM1927?27, GM1927?29, GM1927?49, GM 1927?49, GM 1927?:8, GM
1927?:7, GM 1927?:9, GM 1927?:9, an GM1927?60(
Task .u$ber/ 1
June, 2012 6 GM1927
1
Global #$%$ $rocess
Task .a$e/ Co$$o(ity 8ey Stakehol(ers Meetin, )C8SM*

Task 47ner/ <u'er
Task Ti$in,/ $re?*ourcin!
Task Description/ Introuce an establish 7e' *ta/eholer ownership, ientif' pro!ram?specific strate!ies in the
-n!ineerin! > #vance $urchasin! *ourcin! $rocess B->#$*$C and ensure that the R=%?
pac/a!e contains all information neee to receive comparable ,uotes(
8ey Deli"erables/
*% approval of the R=% pac/a!e content, timin! an preliminar' <i &ist
Custo$er for Deli"erables/ $urchasin!, -n!ineerin!, *upplier %ualit' an Mar/etin!, $">& as re,uire
.ecessary -nputs/ Source of -nput/
Technical ocuments B<;M, *;R > #ppenices e(!( **T*0"T*C -n!ineer
"reativit' Team <iers &ist Benhance ,ualit' metricsC <u'er
$ropose *ourcin! *trate!' <u'er
$art?*pecific %ualit' > $rocess *;R *%-
&essons &earne Bincluin! warrant' itemsC on previous pro!rams <u'er0*%-0-n!ineer
$ro!ram relate information 7e' *ta/eholers
!esources/ $urchasin!, *upplier %ualit', -n!ineerin!
!esponsible Metho(olo,y /
<u'er Invite appropriate 7e' *ta/eholers ientifie for specific component0commoit'0s'stem an conuct
the meetin! as state on t'pical Engineering & Advance Purchasing Sourcing process (E&APSP)
agenda Bthis meetin! is to be conucte on all parts liste in the sourcin! plan at the time state in the
sourcin! planC(
<u'er "larif' the timin! of each step in the #$ *ourcin! process, what is e)pecte from each *ta/eholer an
!et a!reement on the process, content, timin! an strate!' for the sourcin! pac/a!e(
<u'er $ropose roles an responsibilities throu!h the initiation of GM1927?24 Bto be ae to the R=% if
applicableC for an' irecte bu' part that will not follow the efault rules establishe b' GM1927?4(
<u'er -stablish timin! an lea ,uestion evelopment for *upplier Lor/shops BTechnolo!', "ost Reuction or
$roblem ResolutionC( 2efine a core !roup Bsub?!roup of *ta/eholersC to atten *upplier Lor/shops,
summari.e results an refine functional re,uirements base on wor/shop finin!s Bif applicableC(
<u'er #ppl' ->#$*$ "7*M > *;R chec/lists as appropriate(
<u'er *tart ;pen Issues list with an' items that nee to be aresse(
2R- $resent *;R content > allowable cost status an clarif' what is bein! source Btechnolo!ical,
imensional, functional an test re,uirementsC(
2R- $resent Larrant' 2ata G i(e( -nci(ents per Thousan( 9ehicles BI$T3C, Cost per 9ehicle B"$3C an
en!ineerin! benchmar/ ata Bconsult warrant' champion if necessar'C(
*%- Review potential biers list propose b' <u'er to restrict Re,uest for %uotation BR=%C istribution to
suppliers that meet GM criteria( Identify suppliers that will re,uire %ualit' <usiness "ase action plans
as established by GM Global APQP task #3 and start planning any required audits(
*%- Review the re,uirements state in the *% *;R GM1927?4, an the $art?*pecific %ualit' > $rocess *;R
Bif applicableC to ensure that the' are be inclue in the Re,uest =or %uotation pac/a!e(
*%- $rovie an overview of commoit' specific &essons &earne from previous pro!rams(
*%- In,uire about an' se,uencin! plans(
*%- Apply the Commodity Key Stakeholders Meeting Checklist GM1927-6 as appropriate.
!eference Docu$ents/
*upplier %ualit' *tatement of Re,uirements GM1927?4 0 $art?*pecific %ualit' > $rocess *;R
;pen Issues list GM1927?6
"ommoit' 7e' *ta/eholers Meetin! "hec/list GM1927?8
->#$*$ 1 "ommoit' 7e' *ta/eholers Invitees 0 7e' *ta/eholers "hec/list 0 *;R "hec/list
June, 2012 8 GM1927
Global #$%$ $rocess
Task .u$ber/ 2
Task .a$e/ Technical !e"ie7
Task 47ner/ <u'er
Task Ti$in,/ $re?*ourcin!
Task Description/ Review the supplier technical proposal to ensure that all re,uirements in the R=%?pac/a!e
have been unerstoo an supplier has a plan to prouce parts meetin! GM e)pectations(
8ey Deli"erables/
Ientification of suppliers that are capable
"omplete #$%$ *upplier #ssessment GM1927?7
Custo$er for Deli"erables/ <u'er, *%-, -n!ineer, Manufacturin! -n!ineer
Technical ocuments -n!ineer
*upplier+s %ualit' Eistor' *%-
&ist of 2irecte <u's <u'er
"arr'over part contact list <u'er
Re,uire %ualit' Information as per GM1927?4 item K12 *upplier
!esources/ $urchasin!, -n!ineerin!, *upplier %ualit', Manufacturin! -n!ineer, *upplier
<u'er Invite potential suppliers to Technical Review Meetin!s(
<u'er 5pate the ;pen Issues &ist with concerns relate to the supplier+s abilit' to meet the re,uirements(
2R- Ientif' specific a!ena items for *uppliers to cover in Technical Review(
2R- #ssess *upplier technical capabilit' for continuation in the sourcin! process(
*%- #t the conclusion of the Technical Review, the <u'er, *%- an -n!ineer complete the #$%$ *upplier
#ssessment GM1927?7 Bthis is re,uire prior to si!nin! the *ourcin! Recommenation formC(
*%- $rior to the meetin!, review specific ocuments provie in the supplier+s ,uote pac/a!e as per *% *;R
GM1927?4 an prepare ,uestions relate to ,ualit' an manufacturabilit' in orer to assess supplier
capabilit' an to support *% recommenation about supplier continuation in the sourcin! process(
*%- -nsure *upplier unerstans the *% *;R GM1927?4, an $art?*pecific %ualit' > $rocess *;R Bif
applicableC an returns them properl' si!ne(
*%- $rovie a brief overview of the &essons &earne process(
*%- "omplete the Technical Review "hec/list GM1927?14 BrecommeneC(
*upplier Review information as re,ueste b' HRe,uire %ualit' InformationI item in the *% *;R GM1927?41
$reliminar' timin! charts1
Ei!hli!ht concerns relative to toolin!, !a!es or testin! that ma' impact $$#$
Revisions to manufacturin! facilit', incluin! Greenfiel or <rownfiel plans
Manpower resource commitment to ensure successful completion of pro!ramJ proper s/ills
an trainin! to perform the necessar' tas/s(
Preliminary process flow diagrams, PFMEA and Control Plan:
Ei!hli!ht an' special assembl' techni,ues, test methos or containment proceures use(
"apabilit' stuies on similar parts 1
"onfirm error proofin!, ata anal'sis, an recor /eepin! is inclue an review plan to meet
an' GM warrant' tar!ets Breview e)istin! open $RR an warrant' sufficienc'0action plans,
ata on similar proucts an plans for future reuctionsC(
Tiere supplier mana!ement1
$resent process an resource plan for evaluation an mana!ement of tiere suppliers(
*upplier $rovie evience of prior prouct e)perience or technical e)pertise relevant to new prouct(
*upplier %ualit' *tatement of Re,uirements GM1927?4 0 $art?*pecific %ualit' > $rocess *;R 0 #$%$ ;pen
Issues &ist GM1927?6 0 #$%$ *upplier #ssessment GM1927?7 0 Tech Review "hec/list GM1927?14
->#$*$ 1 Tech Review -)ample #!ena 0 Tech Review "hec/list
June, 2012 7 GM1927
2
Global #$%$ $rocess
Task .u$ber/
Task .a$e/ Sourcin, %li,ibility
Task 47ner/ *%-
Task Ti$in,/ $re?sourcin!
Task Description/ =or a supplier location to be eli!ible to receive a new business awar from GM the
manufacturin! location to be source must either be1
Green on the GM "reativit' Team <i &ist B"T<&C for %ualit' for the specific
commoit', ;R
Eave a supportin! %ualit' <usiness "ase B%<"C %5#2 report approve accorin!
to the criteria outline in this tas/(
8ey Deli"erables/
*% *i!ne G$* recommenation sheet or e,uivalent an appropriate bac/?up ocumentation G either a cop' of
the latest "T<& report ;R an approve %<" %5#2 report with supportin! auit approval
Custo$er for Deli"erables/ $urchasin!
<iin! 25Ds number 0 *upplier manufacturin! location list <u'er
Minimum information b' location1
*upplier name, aress an 25Ds number Bif availableC <u'er
Greenfiel0<rownfiel M0D, <u'er0*%-
-)istin! T*?189:9 certification M0D, <u'er0*%-
&ocation currentl' ships specific commoit' to GM M0D <u'er0*%-
#ssessment re,uire completion ate <u'er
*upplier contact etails b' location <u'er
"urrent "T<& report %ualit' status BR0G0DRC <u'er0*%-
!esources/ $urchasin!, *upplier %ualit' an *upplier(
<u'er $rovie final supplier location inputs, re,uire to etermine auit re,uirements, a minimum of 2 wee/s
prior to nomination ate Binformation shoul be provie pre?Technical Review where feasibleC(
*%- <ase on the input information provie, usin! the table below, etermine an' auit re,uire prior to
sourcin! for each supplier location in orer to assess sourcin! eli!ibilit'1
Where supplier location has TS-16949 certification the audit requirement is PCPA, otherwise PSA
audit should be applied.
*%- Lor/ Aointl' with the *ourcin! Team to ientif' an' 25Ds numbers not Green for %ualit' on the "T<&
at time of nomination an plan auits 0 %<" %5#2 report follow?up accorin!l'(
*%- Lor/ with the Re!ional *%- Bif ifferentC to ensure auit scheulin! an completion ahea of
nomination ate as re,uire(
*%- Lor/ with the Re!ional *%- Bif ifferentC to ensure si!ne %<" %5#2 report is provie ahea of the
nomination ate as re,uire(
*%- "ommunicate re!ularl' with <u'er to comprehen an' supplier location chan!es an, in particular,
communicate an' reAections 0 non?sourceable supplier locations as earl' as possible for escalation to "T(
*%- -nsure completion of re,uire auits in time for nomination an provie si!ne %<" %5#2 report to
<u'er where necessar' ahea of sourcin! table(
*%- =or a new supplier location sourcin!1
In %<" %5#2 report, capture all open action items an plans for correction0miti!ation an obtain *%
approval Bfrom re!ion where the supplier is locateC to support the sourcin! recommenation(
*%- *i!n sourcin! recommenation for selecte supplier(
*upplier $rovie necessar' information as re,uire an support auit re,uests at short notice(
June, 2012 9 GM1927
3
Global #$%$ $rocess
Task .u$ber/ continue
Task .a$e/ Sourcin, %li,ibility
Sourcin, Appro"al Matri&/
Supplier Location
Type
CT:L
Quality
!atin,
TS1;<=<
Quality
Stan(ar(
Certifie(>
!e6uire( Au(it Co$$ents
Greenfiel BDew
"onstructionC ;R
<rownfiel B-)istin!
<uilin!C
D0# Do, but
*ister =acilit' Mes(
$"$# on *ister
=acilit' <uilin!
&i/e $rouct(
"ompan' $erformance 2ata from ;ther "ustomers or
Internal 2ata( %<" from Re!ional *% Re,uire( <u'er
Must Re,uest 2uns be &oae into "*I2* when
#vailable(
Greenfiel BDew
"onstructionC ;R
<rownfiel B-)istin!
<uilin!C
D0# Do, an
*ister =acilit' Do(
$*# on *ister
=acilit' <uilin!
&i/e $rouct(
"ompan' $erformance 2ata from ;ther "ustomers or
Internal 2ata( %<" from Re!ional *% Re,uire( <u'er
Must Re,uest 2uns be &oae into "*I2* when
#vailable(
"urrent *upplier to GM Green Mes Done *% si!nature 0 approval re,uire on G$*
Recommenation *heet or -,uivalent(
"urrent *upplier to GM Re Mes Done &ocation cannot be source( Refer to *% Re!ional
2irector(
"urrent *upplier To GM
Dew "T 2ifferent $rouct
Green Mes $"$# #cceptable $"$#, %<" B%ua ReportC from Re!ional
*% Re,uire( *% si!nature 0 approval re,uire on G$*
Recommenation *heet or -,uivalent(
"urrent *upplier to GM
Re Mes Done &ocation cannot be source( Refer to *% Re!ional
2irector(
"urrent *upplier to GM
DR Mes $"$# #cceptable $"$#( Dee "ompan' $erformance 2ata
from ;ther "ustomers or Internal 2ata( %<" from
Re!ional *% Re,uire( *% si!nature 0 approval re,uire
on G$* Recommenation *heet or -,uivalent(
Dew to GM, no business
with an' GM locations
DR Mes $"$# Dee "ompan' $erformance 2ata from other "ustomers
or *upplier Internal 2ata( %<" from Re!ional *%
Re,uire(
Dew to GM, no business
with an' GM locations
DR Do $*# Dee "ompan' $erformance 2ata from other "ustomers
or *upplier Internal 2ata( %<" from Re!ional *%
Re,uire(
Dew 25D* K, other 2uns
currentl' ship to GM
DR Mes $"$# Review ata from other 2uns locations( %<" from
Re!ional *% Re,uire(
Dew 25D* K, other 2uns
currentl' ship to GM
DR Do $*# Review ata from other 2uns locations( %<" from
Re!ional *% Re,uire(
Dot on "T <ilist(
"urrentl' *hippin! to
location that is not usin!
G%T*(
D0# Mes Done "urrent &ocal <ilist *howin! Green on %ualit' Metrics
or &ocal *% #pproval( G ;nl' 3ali for #itional
<usiness to "urrent GM "ustomer &ocation(
Dot on "T <ilist(
G%T*(
D0# Mes $"$# "urrent &ocal <ilist *howin! Green on %ualit'
Metrics( %<" from Re!ional *% Re,uire( G ;nl'
3ali for #itional <usiness to Dew GM &ocation(
Dot on "T <ilist(
G%T*(
D0# Do $*# "urrent &ocal <ilist *howin! Green on %ualit'
Metrics( %<" from Re!ional *% Re,uire( G ;nl'
3ali for #itional <usiness to Dew GM &ocation(
Do 2uns Dumber D0# Mes $"$# #ppl' to 2un an <rastreet for 2uns Dumber( =ollow
%ualit', #uit an <ilist Re,uirements $reviousl'
*tate 2epenin! on *upplier *ituation( <u'er Must
Re,uest 2uns be &oae into "*I2* when #vailable(
%<" from Re!ional *% Re,uire(
Do 2uns Dumber D0# Do $*# #ppl' to 2un an <rastreet for 2uns Dumber( =ollow
%ualit', #uit an <ilist Re,uirements $reviousl'
*tate 2epenin! on *upplier *ituation( <u'er Must
Re,uest 2uns be &oae into "*I2* when #vailable(
%<" from Re!ional *% Re,uire(
%5#2 report form GM1927?71
$*# auit
$"$# GM1927?18
June, 2012 9 GM1927
Global #$%$ $rocess
Tas/ Dumber1 :
Task .a$e/ Gate !e"ie7s
Task 47ner/ *%- for 7ic/?off Meetin!, *upplier for remainin! meetin!s
Task Ti$in,/ As shown on #$%$ $roAect $lan
Task Description/ The purpose of the Gate Reviews is to review the pro!ress of all #$%$ Tas/s as state on the
#$%$ $roAect $lan GM1927?1 an trac/ the status an pro!ress of items liste on the #$%$
Timin! "hart GM1927?2( These review meetin!s are intene as an #$%$ team review of the
part an process evelopment an to capture the lessons learne from each buil event( The
Gate Review K1 B7ic/?;ff Meetin!C is coorinate b' the GM *%- for all #$%$ parts(
Key Deliverables:
The 7e' 2eliverable ocuments Bsee chartC are to be uploae into G%T*( #ll other #$%$ ocuments an
forms Breference in the GM Global APQP Supplier Status Summary Workbook GM1927-34) are to be retaine
at the supplier location(
The Key Deliverables related to PPAP (e.g. GM1411, Dimensional Report, GM3660), must contain the GQTS
PPAP activity code as reference.
Gate
Dea(line
)Ti$e fro$
S4!P in
7eeks*
G9DP ?0@ ti$in,
reference
!e"ie7
8ey
Deli"erables
'or$1
Docu$ent
#&&
GM Global #$%$ *upplier *tatus *ummar'
Lor/boo/
GM1927?4:
Lithin 40 a's of
business nomination
avice 0 contract
Gate 1
%*< #uit BGap #nal'sisC or Greenfiel
"hec/list B#ction $lanC
GM1927?40
GM1927?41
Timin! $lan GM1927?2
7ic/?;ff "hec/ list GM1927?1:
?79
Initiate after "3-R
an complete 6
wee/s after I3-R
Gate 2
$=M-# "hec/ list GM1927?47
R$D Reuction *ummar' GM1927?21
*ubcontractor *tatus GM1927?26
?62
"omplete 10 wee/s
prior Matchin! 1 G#
Gate 4
*upplier #23 $lan B#23$>RC showin!
e)ecution status
GM1929
%*< #uit B"omplianceC or Greenfiel "hec/list
B"ompleteC
GM1927?40
GM1927?41
Run @ Rate "apacit' Lor/boo/ GM1927?46
?46
"omplete 4 wee/s
prior $$3 MR2
Gate :
2imensional Report GM1927?42
$$#$ Lor/sheet Bif not full' approveC GM1:11
G$12 #uit GM1927?44
?16
"omplete 1 wee/
prior M3<s MR2
$$#$ $$#$ #pproval
?9
Run @
Rate
Run @ Rate -)ecution R@R Moule
$"$# GM1927?18
Custo$er for Deli"erables/ *%-, <u'er, -n!ineer, Reainess "oorinator, Manufacturin! as appropriate(
$ro!ram timin! for /e' events -n!ineer0<u'er
2etaile pro!ram timin! *upplier
#$%$ ;pen Issues &ist GM1927?6 *upplier0*%-
#$%$ Timin! "hart GM1927?2 *upplier0*%-
!esources/ <u'er, 2R-, *3-, *%-, Reainess "oorinator, Manufacturin! -n!ineer
June, 2012 10 GM1927
44
Global #$%$ $rocess
Task .u$ber/ = continue
Task .a$e/ Gate !e"ie7s
!esponsible Metho(olo,y/
*%- Two 7ic/?;ff meetin!s coul potentiall' occur( ;ne for $urchasin! scheule b' the <u'er BIt is
optional in the #$ processC an one for *upplier %ualit' scheule b' the *%-( It is esirable that the
two meetin!s be combine into one( If the <u'er conucts a 7ic/?;ff meetin!, the *%- must ensure that
the content of Global #$%$ Gate Review K1 is inclue or a separate #$%$ Gate K1 must be conucte(
*%- #uit tas/s > eliverables ientifie in the GM Global #$%$ *upplier *tatus *ummar' Lor/boo/ Gate
1 B7ic/?;ff Meetin!C 0 Gate 2 0 4 0 : 0 $$#$ an Run > Rate for all customer monitore #$%$ parts(
*%- #t the #$%$ 7ic/?off Meetin!, review &essons &earne, *% *;R GM1927?4 an the $art?*pecific
%ualit' > $rocess *;R Bif applicableC to re?emphasi.e iscussion from the Technical Review(
*%- Throu!hout the pro!ram, ensure &essons &earne are ocumente b' the supplier in the appropriate
=M-# Besi!n, process, s'stemC or 2R<=M(
*%- "onfirm that the supplier+s process capabilit' an R$D reuction plans will satisf' esi!n re,uirements
an .ero $$M re,uirements(
*%- -nsure that the supplier+s plan for installin! capacit', usin! the GM1927?46 Run at Rate Lor/boo/, is
sufficient to meet contractual re,uirements an pass the Run at Rate(
*%- &ea Greenfiel0<rownfiel evelopment assessment process GM1927?41 Bif applicableC( It is
encoura!e that the <u'er an the $rouct -n!ineer ta/e part in the auits(
*%- -n!a!e the 2irecte <u' sub?component assi!ne GM *%- in the *'stem0#ssembl' Gate Reviews, in
case GM1927?24 Bapprove b' *% 2irectorC has state that 2irecte <u' sub?components $$#$ or
Run@Rate must be approve b' GM an once the component *%- is other than *'stem0#ssembl' *%-(
*%- Ientif' an communicate /e' timin! an pro!ram issues to GM mana!ement(
*upplier =or customer monitore #$%$ parts, coorinate the !ate reviews after the Gate K1 7ic/?;ff meetin!(
=or supplier monitore #$%$ parts, the supplier is e)pecte to conuct an mana!e all !ate reviews
after the Gate K1 7ic/?;ff meetin! internall' an report the result to GM(
*upplier =or customer monitore #$%$, prepare an present to GM #$%$ Team the current status for tas/s >
eliverables ientifie in the GM Global #$%$ *upplier *tatus *ummar' Lor/boo/ Gate 1 B7ic/?;ff
Meetin!C 0 Gate 2 0 4 0 : 0 $$#$ an Run @ Rate Review #uits( =or supplier monitore #$%$, present
internall' in a mana!ement review an submit the results to GM(
*upplier Throu!hout the pro!ram, ensure all Timin! "harts are ahere to an an' necessar' recover' plans are
comprehensive an protect pro!ram timin! an obAectives( #ll open tas/s, issues an roa bloc/s are to
be trac/e to closure in the #$%$ ;pen Issues &ist GM 1927?6(
*upplier *uppliers of s'stems 0 assemblies must ensure that subcontractors conuct #$%$ Gate Reviews an,
where necessar', participate in Tier 1 Gate Reviews with GM(
*upplier Guarantee completion of the #$%$ *upplier *tatus Lor/boo/ GM1927?4: in line with
-)pectations(
!eference Docu$ents /
#$%$ *upplier *tatus Lor/boo/ GM1927?4:
June, 2012 11 GM1927
Global #$%$ $rocess
Task .u$ber/ ?
Task .a$e/ Ti$in, Chart an( APQP 4pen -ssues List
Task 47ner/ *upplier
Task Ti$in,/ Reviewe at Gate Reviews an throu!hout the pro!ram
Task Description/ # etaile review of all timin! charts an concerns is conucte perioicall' to ensure that
pro!ram eliverables are e)ecute on scheule( These reviews are conucte on GM
monitore parts trac/e usin! the #$%$ process( =or supplier monitore #$%$, the supplier
reviews an upates the Timin! "hart an ;pen Issues &ist throu!hout the #$%$ process(
8ey Deli"erables/
5p?to?ate #$%$ Timin! "hart GM1927?2 or e,uivalent format containin! all re,uire information Bto be
uploae to G%T* at Gate Review K1C
#$%$ ;pen Issues list GM1927?6
Custo$er for Deli"erables/ *upplier %ualit' -n!ineer
;pen issues
*%-0*upplier0-n!ineer0<u'er
2etaile timin! for toolin!, facilities, !a!es, etc( *upplier
!esources/ *upplier, *%-, -n!ineer, Manufacturin! -n!ineer, an other members of the pro!ram team as appropriate
*%
-
Review the #$%$ Timin! "hart an #$%$ ;pen Issues &ist, minimum monthl'(
*%- 2rive supplier to evelop recover' plans on issues impactin! timin!, ,ualit' or capacit'(
*%- Ientif' an communicate /e' timin! an pro!ram issues to GM mana!ement(
*upplier "reate an #$%$ Timin! "hart GM1927?2 or e,uivalent an trac/ tas/s to completion in line with chart(
"reate an #$%$ ;pen Issues &ist GM1927?6 an present upates to *%- at all Gate Reviews minimum(
*up
plie
r
*ub?component milestones shall be pulle ahea of Tier 1 assembl' milestones b' 8 wee/s to
protect GM pro!ram timin!(
*upplier 5pate timin! chart as timin! chan!es occur an communicate an' chan!es, concerns an issues to *%-
on an on!oin!?basis Bmaintain aitional etail behin each hi!h level #$%$ Timin! "hart item,
aitional etail must be tie to hi!h level chart to ensure timin! is upate automaticall'C(
*upplier 2evelop recover' plans for issues impactin! timin! an rive the plan to maintain pro!ram timin!(
*upplier 5tili.e #$%$ ;pen Issues list to capture all issues re,uirin! action(
#$%$ Timin! "hart GM1927?2
June, 2012 12 GM1927
5
Global #$%$ $rocess
Task .u$ber/ ;
Task .a$e/ QS: Quality Syste$s :asics
Task Ti$in,/ Gate 1 BGap #nal'sisC an Gate 4 B"omplianceC
Task Description/ %*< is a set of the 10 basic strate!ies in orer to assure ,ualit'(
1( =ast Response *tanari.e Lor/ Instructions G *;*
=ast Response $rocess ;perator Instructions G J-*
Manufacturin! Ga!e "ontrol
$roblem *olvin! 6( *tanari.e ;perator Trainin! ? JIT
&essons &earne 8( -rror $roofin! 3erification
2( "ontrol of Don?"onformin! $rouct 7( &a'ere $rocess #uits
4( 3erification *tation 90 R$D Ris/ Reuction BReverse $=M-#C
:( *tanari.e ;perations 9( "ontamination "ontrol
Lor/ $lace ;r!ani.ation G The 7 Lastes 10( *uppl' "hain Mana!ement
11( Mana!in! "han!e

8ey Deli"erables/
#ction plan for %*< compliance GM1927?40 or Greenfiel0<rownfiel chec/list GM1927?41J Bto be uploae
to G%T* at Gate Review K1C
=ull compliance with %*< auit GM1927?40 or Greenfiel0<rownfiel chec/list GM1927?41J Bto be uploae to
G%T* at Gate Review K4C
Custo$er for Deli"erables/ *upplier %ualit'
.ecessary -nputs/ Source of -nput
%*< #uit *upplier
!esources/ *%-
*%- #ppl' the %*< #uit BGap #nal'sisC at *upplier Gate Review K1 usin! %*< auit form GM1927?40( %*<
is to be assesse a!ainst the manufacturin! plant %ualit' *'stems inepenent of prouct or specific
manufacturin! process(
Rules for the application of the %*< #uits1
"ustomer Monitore #$%$ G Manator'
*upplier Monitore #$%$ G #t *%- 2iscretion Brecommene, if not passe within last 4 'ears
#uit must be performe b' GM *%- or a Thir $art' where a!ree
*%- 0 <u'er
0 2R-
=or Greenfiel suppliers, appl' the Greenfiel > <rownfiel 2evelopment #ssessment $rocess GM1927?41
in place of %*<(
*%- $erform %*< wor/shop as per %*< $resentation GM1927?48 at supplier, if re,uire(
*%- Monitor the *upplier #ction $lan on a timel' basis(
*%- $erform the %*< Compliance Audit an *i!n?off the #ction $lan final implementation GM1927?40( In face
of lac/ of full implementation, the open issues will be aresse b' Master 2ot Battache to the auit formC
an the $ro!ram Mana!ement $RR rules will be applie(
*%- =or Greenfiel suppliers, *i!n?off the #ction $lan final implementation of the Greenfiel > <rownfiel
2evelopment #ssessment $rocess GM1927?41(
*upplier #t the %*< Gap #nal'sis auit, or at the Greenfiel > <rownfiel 2evelopment #ssessment $rocess auit,
provie action plans with appropriate etail, timin!, ownership, etc(
*upplier Implement an verif' effectiveness of all the action plan items before *upplier Gate Review K4(
*upplier 7eep the customer upate re!arin! implementation status an an' issues or concerns with implementation(
%*< $resentation GM1927?48
%*< #uit =orm GM1927?40
June, 2012 14 GM1927
6
APQP QS: Task $ust be co$pliant on or before PPAP
Gate ):e,innin, 7ith Mo(el Aear 2@1@ pro,ra$s*
Global #$%$ $rocess
Greenfiel0<rownfiel chec/list GM1927?41
Task .u$ber/ B
Task .a$e/ Process 'lo7 Charts
Task Ti$in,/ Initial chartGprior to sourcin!, reviewe at Gate 2 an Gate 4, approve at Gate :
Task Description/ =low chart provies a lo!ical pictorial representation of the process flow that can be use as
the founation for $=M-#+s, control plans, wor/ station la'outs, etc(
8ey Deli"erables/
$rocess =low "hart
$rocess =low "hart epictin! sub component prouction s'stem
Custo$er for Deli"erables/ *upplier %ualit' -n!ineer
Information on each step of the manufacturin! process *upplier
$art?*pecific %ualit' > $rocess *;R Bif applicableC *%-
!esources/ *upplier, *%-, Manufacturin! -n!ineer
*%- Review the preliminar' process flow chart prior to sourcin! to ensure completeness(
*%- Review the prouction flow chart for completeness an continue with a comparison to the prouction
line/
-nsure the flow chart is lin/e to the $=M-# an control plan(
Lal/ the manufacturin! line to ensure the chart is representative of the process an inclues
receivin!, stora!e, prouction, inspection, rewor/, pac/a!in!, labelin! an shippin!(
-nsure $art?*pecific %ualit' > $rocess *;R Bif applicableC is applie to support flow chart
evelopment(
-nsure completion in line with #I#G #?8
*upplier "reate a preliminar' process flow chart usin! a similar process as part of bi pac/a!e re,uirement(
*upplier 2efine a prouction flow chart once prouct esi!n is release(
*upplier 2ocument all items in the flow chart with the respective nomenclature Bstore, move, inspect, correct,
etc(C
*upplier -nsure the process flow chart is lin/e to the $=M-# an control plan an complete #I#G #?8(
*upplier 5pate flow chart to reflect actual prouction process(
*upplier "ommunicate an' chan!es on an on!oin!?basis to *%-(
#I#G #vance $rouct %ualit' $lannin! an "ontrol $lan manual $rocess =low "hart chec/list #?8
June, 2012 1: GM1927
7
Global #$%$ $rocess
Task .u$ber/ C
Task .a$e/ D'M%A
Task 47ner/ 2esi!n ;wner BGM -n!ineer or *upplierC
Task Ti$in,/ Initiate before or at esi!n concept
Task Description/ The 2=M-# is a livin! ocument that is initiate before or at esi!n concept an is
continuall' upate as chan!es occur or aitional information is obtaine throu!hout the
phases of prouct evelopment( It supports the esi!n process in reucin! the ris/ of failure
b'1 1C aiin! in the evaluation of esi!n re,uirements, 2=M, an 2=#, 2C increasin! the
probabilit' that potential failure moes have been consiere an 4C establishin! a priorit'
s'stem for esi!n improvements(
8ey Deli"erables/
2=M-# 02R<=M
Custo$er for Deli"erables/ -n!ineer, *upplier, *upplier %ualit' -n!ineer
Re,uirements as state in *;R0**T*0"T* -n!ineer
2esi!n intent 2esi!n Responsible -n!ineer
3ehicle re,uirements -n!ineer
Manufacturin!0#ssembl' re,uirements 2esi!n Responsible -n!ineer
&essons &earne 0$art?*pecific %ualit' > $rocess *;R *%-0-n!ineer
7"2* Templates Bif alrea' ientifieC -n!ineer
!esources/ -n!ineer, 2esi!n Responsible -n!ineer
Metho(olo,y 1
June, 2012 16 GM1927
8
Larrant'
$rior moel -L;s
"urrent *%- launch
> problem reflection
#$%$ *%- an
*upplier input
GM &essons
&earne share
with supplier
Teamwor/ to1
1( <rin! &essons
&earne into
=M-# format
2( 2etermine R$Ds
an ientif' 7"2*
2esi!nators
Mar/etin!
<uil concerns
D'M%A
"ontinue with wor/
to reuce ris/ Bhi!h
R$Ds, hi!h severit'
items, 7"2*
2esi!natorsC
"ompare with prior
moel start?ups an
revise esi!n
!uielines an ata
bases accorin!l'
Revise with new
&essons &earne from
valiation an
protot'pe buils
=orwar to Tas/ 12
to use in evelopment
of $=M-#
Global #$%$ $rocess
Task .u$ber/ C continue
Task .a$e/ D'M%A
*%- "onfirm that the *upplier Bif not esi!n responsibleC is wor/in! with the GM -n!ineer on evelopment
of the 2=M-#, or 2R<=M for an' esi!n chan!es mae after prouction release( If not, ta/e
appropriate action to initiate this team activit'(
*%- "onfirm with 2esi!n ;wner if the 2=M-# is upate with the results of the 2R<=M anal'sis(
*%- "onfirm a 2=M-# has been complete b' the responsible 2esi!n ;wner an confirm that the supplier
has access to necessar' information from the GM 2=M-# as input into the $=M-#(
*%
-
Lor/ with supplier to confirm that a 2=M-# an *'stem =M-# have been complete for all
sub components b' the responsible en!ineerin! function or the sub contractor(
2esi!n
;wner
&ea the wor/shops with GM 2R-, *%- an *upplier -n!ineerin! an complete the 2=M-#( In
aition, complete the 2esi!n =M-# chec/list B#I#G #?1C( 2evelop an implement R$D reuction
plans an strive to continuousl' reuce R$D, provie a 2R<=M anal'sis for an' esi!n chan!es mae
after prouction release, an upate the 2=M-# with the results of 2R<=M anal'sis(
*upplier If not esi!n responsible, provie an' lessons learne to the GM -n!ineer an support the evelopment
of the 2=M-#, an the 2R<=M Bif applicableC( In aition, complete the 2esi!n =M-# chec/list
B#I#G #?1C(
*upplier If GM is esi!n responsible an oes not provie access to necessar' information from the 2=M-# or
2R<=M Bif applicableC, ocument this issue on the #$%$ ;pen Issues &ist(
*upplier If the subcontractor is esi!n responsible ensure that the 2=M-# is complete for all sub?components(
Monitor an rive the evelopment an implementation of R$D reuction plans on sub components(
*upplier If the subcontractor is not esi!n responsible ensure that an' lessons learne are provie to GM
en!ineerin! for input in evelopin! the 2=M-#(
#I#G #vance $rouct %ualit' $lannin! an "ontrol $lan manual 2esi!n =M-# chec/list #?1
7"2* Manual GML160:9
Generic *upplier #nal'sis02evelopment03aliation Tas/s > 2eliverables for #ll $ro!rams > "ommoities GMD 4800
2esi!n Review <ase on =ailure Moes GMD 11220
June, 2012 18 GM1927
Global #$%$ $rocess
Task .u$ber/ <
Task .a$e/ Desi,n !e"ie7s
Task 47ner/ 2esi!n ;wner BGM -n!ineer or *upplierC
Task Ti$in,/ Initial reviewGprior to "3-R, *3-R > I3-RJ subse,uent reviews occur on an on?!oin! basis
Task Description/ Reviews to ensure the esi!n has been ae,uatel' efine to enable construction of tools an
!a!es(
8ey Deli"erables/
2efine an measurable 7"2* 2esi!nators
G2>T
#ppearance, performance an material testin! specifications
Custo$er for Deli"erables/ *upplier
*;R 0 **T* 0 "T* -n!ineer
#ppearance specifications -n!ineer
$erformance an material specifications -n!ineer
$rouction #ssembl' 2ocuments if available -n!ineer
<ill of Material B<;MC -n!ineer
!esources/ -n!ineer, *upplier %ualit' -n!ineer, *upplier, *ubcontractors
2esi!n
;wner
*cheule an conuct 7"2* wor/shop( *%-, GM -n!ineer an supplier participate in wor/shop( The
purpose of the wor/shop is to efine critical prouct characteristics, an critical process control
characteristics(
2esi!n
;wner
*cheule an conuct G2>T review( The *%-, GM -n!ineer an supplier participate in the review(
The purpose of the review is to efine esi!n imensionin! an tolerance on the rawin! as these items
relate to the actual function of the part(
2esi!n
;wner
=or subcomponents, the same process is use to etermine lea responsibilit' in conuctin! these
reviews( *upplier an *%- participate as necessar' in the reviews
2R- GM -n!ineer is responsible to ensure that all information available in the 7"2* template at 7"2*
website for a specific commoit' has been applie, even when supplier is esi!n responsible(
*%- -nsure the G2>T atum scheme !uarantees proper !au!in! an that there are G2>T callouts for all
features which are basic imensions Bperforme b' *% Ga!e -n!ineer, if available in the re!ionC(
*%- "onfirm the selecte 7"2* 2esi!nators can be measure with variable or attribute !a!es(
*%-0*upplier "onfirm the manufacturin! process can achieve the specifie tolerances on a sustaine basis(
*upplier #n' recommenations 0 improvements to the esi!n recor are ocumente an submitte to GM for
approval(
*upplier "ommunicate an' concerns relative to the 7"2* 2esi!nators or G2>T scheme an the
manufacturabilit' of the part( 2ocument an' open issues on the #$%$ ;pen Issues &ist GM1927?6(
*upplier 2evelop an unerstanin! of the en!ineerin! chan!e process with the GM -n!ineer( Apply AIAG
Checklist (A-2) and address any open action item.
#$%$ ;pen Issues GM1927?6
7"2* Manual GML160:9
AIAG Advanced Product Quality Planning and Control Plan manual
AIAG Design Information Checklist A-2
General Motors Global *tanar, Restricte an Reportable *ubstances for $arts GML4069
Rec'clabilit'0Recoverabilit' 2esi!n Guie GML4118
June, 2012 17 GM1927
9
Global #$%$ $rocess
Task .u$ber/ 1@
Task .a$e/ Toolin, an( %6uip$ent !e"ie7s
Task Ti$in,/ =rom Toolin! 7ic/ ;ff Meetin! BT7;C throu!h $$#$ approval(
Task Description/ -nsure that the manufacturin! process is bein! esi!ne to the latest rawin! chan!e level,
built an certifie to prouce parts with ,ualit' at rate accorin! to GM pro!ram re,uirements(
8ey Deli"erables/
$rocess capable Toolin! an -,uipment elivere on time(
Custo$er for Deli"erables/ *upplier %ualit' -n!ineer, -n!ineer
#pprove G2>T, 7"2* 2esi!nators an Math 2ata -n!ineer
$rocess "apabilit' Re,uirements *%- 0 *upplier
Timin! re,uirements <u'er 0 *%- 0 *upplier
"apacit' re,uirements <u'er
-rror proofin! *upplier
=unctional Test Re,uirements -n!ineer0*upplier
!esources/ -n!ineer, *upplier, *upplier %ualit' -n!ineer, Manufacturin! -n!ineer
!esponsible Metho(olo,y 1
*%- *tartin! at Gate Review K1 review toolin! an e,uipment concept an pass 0 fail criteria for component
functional test to ensure the' meet $art?*pecific %ualit' > $rocess *;R, the' can meet prouct esi!n
intent an achieve process capabilit' re,uirements an ensure supplier has submitte a etaile timin!
chart for toolin! an e,uipment evelopment( "onuct e,uipment reviews throu!hout buil process(
*%- 0 *%
Toolin!
-n!ineer
B*%T-C, if
#vailable
Review timin! to obtain tools an e,uipment an functional test in line with pro!ram tar!ets for, $$#$
an Run @ Rate( 3erif' that the supplier has planne Bat minimumC an is wor/in! to complete an 0 or
trac/in! the followin! activities at appropriate time1
GM -n!ineerin! 2esi!n Releases
Manufacturabilit' #ssessment an Toolin! "oncept
Toolin! 2esi!n
GM Toolin! $urchasin! orer
Toolin! "onstruction > Tr'?;ut at Tool *hop
Toolin! <u'?;ff with final e,uipment at final prouction location previousl' to $$#$ run
"onuct toolin! reviews > auits throu!hout buil process(
*%- 0
*%T-
#t the toolin! bu'?off or $$#$ approval, verif' the e)istence of GM owne toolin! an that it is properl'
ientifie as GM propert'(
*u
ppl
ier
Review all timin! an inform GM *%- about an' chan!es from ori!inal proAect timin!(
*upplier 2esi!n, buil an obtain certification of an valiation of toolin! an e,uipment as per latest math ata(
*upplier $articipate in esi!n reviews with GM an ensure G2>T, 7$", $%" an #%" re,uirements are inclue
in the toolin!, e,uipment an functional test esi!n( #lso ensure toolin! an e,uipment will prouce parts
to process capabilit' re,uirements(
*upplier Inform GM about an' esi!n an process chan!es re!arin! an' new or moifie tools, rearran!ement of
e)istin! toolin! or e,uipment, an' prouct or process chan!es impactin! fit, form, function, performance
an urabilit' of saleable prouct, an' test0inspection methos an an' new facilities(
*upplier $rior to tools bein! !raine, imensional verification is re,uire b' GM an #pproval to Grain form
si!ne Bverif' with *%- on re!ional re,uirementsC(
*upplier -nsure $=M-# has been comprehene an incorporate into toolin! an e,uipment esi!n(
*u "omplete the #I#G #$%$ Dew -,uipment "hec/list B#?4C(
June, 2012 19 GM1927
10
Global #$%$ $rocess
ppl
ier
#I#G "hec/list #?4
June, 2012 19 GM1927
Global #$%$ $rocess
Task .u$ber/ 11
Task .a$e/ Ga,e De"elop$ent + Appro"al
Task Ti$in,/ *tartin! B"onceptC at $4 release an complete b' $$#$ #pproval
Task Description/ To esi!n, buil an certif' !a!es accorin! to latest G2>T release an per GM re,uirements(
8ey Deli"erables/
GM1927?29 full' approve b' *%- or GM Ga!e -n!ineer 9 wee/s prior to $$#$ ate(
Custo$er for Deli"erables/ GM Ga!e -n!ineer, GM *upplier %ualit' -n!ineer, Manufacturin! &ocation
$art Math 2ata B$2C an G2>T B$4N$2 O : wee/sC 2imensional -n!ineer an 2esi!n -n!ineer

7"2* 2esi!nators 2esi!n Release -n!ineer
Ga!e 2esi!n an <uil #pproval GM Ga!e -n!ineer
Timin! re,uirements <u'er 0 *%- 0 *upplier

!esources/ *upplier, GM Ga!e Group, *%-, GM 2esi!n Release -n!ineer, 2imensional -n!ineerin!
*%- *tartin! at Gate Review K1, ensure supplier is aware of GM1927?29 Ga!e Re,uest an GM 1926
=i)ture *tanars an ensure supplier has submitte a etaile timin! chart for !a!e evelopment(
*%- 0 *%
Ga!e -n!ineer
B*%G-C, if
#vailable
Review plans an timin! to obtain !a!es in line with pro!ram tar!ets for parts, $$#$ an Run @ Rate(
-nsure supplier is trac/in! an e)ecutin! /e' tas/s on time as $urchase orers issue, Ga!e "oncept,
Ga!e 2esi!n, "onstruction, 2imensional "ertification an GR>R 3aliation( "onuct !a!e buil
reviews at Ga!e *hops from material scheule to valiation(
*%- 0 *%G- Review G2>T, part ata an !a!e e)pectations startin! at Gate Review K1 B#$%$ 7ic/?;ffC(
*%- 0 *%G- Review !a!e concept for the part assembl' an sub?components(
*%- 0 *%G- Review complete !a!e esi!nBsC base on !a!e concepts approve b' GM Ga!e -n!ineer(
*%- 0 *%G- Review construction to ensure that !a!e meets latest G2>T, a!rees with functional part usa!e
0 atum strate!' an inclues measurement of 7"2* esi!nators(
*%- 0 *%G- #pprove !a!e per GM 1926 =i)ture *tanars, incluin!1
-nsure that an' part chan!es are incorporate into !a!es(
-valuate "oorinate Measurin! Machine B"MMC report to ensure !a!e accurac'(
-nsure !a!e instructions B;2*C are available at the manufacturin! operation(
3erif' inte!rit' of !a!e for fit an function an GR>R Breference M*# #I#GC(
3erif' that it is properl' ientifie as GM propert'(
*upplier 2eliver !a!e re,uest form GM1927?29 at Gate Review K1 an a to $$#$ pac/a!e once
!a!e is finishe, form has all tabs fille out an it is approve b' GM *%- or GM *% Ga!e
-n!ineer, if available in the re!ion(
*uppl
ier
Review timin! to ensure compliance an inform GM *% Ga!e -n!ineer an *%- about an'
chan!es from ori!inal proAect timin!, an' esi!n an process chan!es, an' new part math ata
an0or G2>T chan!es, an' test0inspection methos that inclue !a!es, an' new facilities that
woul house the !a!es(
*upplier $articipate in esi!n reviews, ensure G2>T scheme is release an variable ata collectors re,uire b'
7$", $%" an #%" release are incorporate into final !a!e esi!n(
*upplier 2esi!n, buil, certif' !a!e imensionall' Bincluin! a thir part' certificationC, perform complete
#I#G M*# BGR>R an <ias stu'C an meet all re,uirements establishe b' GM1926( # lean !a!e
Bpull ahea "MM holin! fi)tureC shoul be available for first I3-R buil(

#I#G Measurement *'stems #nal'sis Manual
June, 2012 20 GM1927
11
Global #$%$ $rocess
General Motors =i)ture *tanars GM1926
Ga!e Re,uest "ertification GM1927?29
Task .u$ber/ 12
Task .a$e/ P'M%A
Task Ti$in,/ *tartin! at 7ic/?;ff Meetin! an complete b' $$#$
Task Description/ -nsure that potential failure moes of the process have been consiere an aresse to
reuce ris/ of efects throu!h R$D reuction strate!'(
8ey Deli"erables/
$=M-#
GM1927-37 Bto be uploae to G%T* at Gate Review K2C
R$D Reuction *ummar' GM 1927?21 Binitial to be uploae to G%T* at Gate Review K2C
Custo$er for Deli"erables/ *upplier %ualit', *upplier
2=M-# -n!ineer0*upplier
&essons learne an $art?*pecific %ualit' > $rocess *;R *upplier0*%-
$rocess =low chart *upplier
Larrant' ata -n!ineer0*%-
$R0R+s on similar parts *upplier0*%-
*upplier $erformance Report *upplier0*%-
*upplier+s manufacturin! process capabilit' on similar parts *upplier
-rror proofin! techni,ues *upplier0*%-
2=M 0 2=# Lor/shop results -n!ineer0*%-0Mf!
!esources/ *upplier %ualit', -n!ineerin!, *upplier, Manufacturin! -n!ineer an P#ssembl' $lant
Metho(olo,y/
June, 2012 21 GM1927
12
P'M%A
"ontinue with wor/
to reuce ris/ Bhi!h
R$Ds, hi!h severit'
items, 7"2*
2esi!natorsC
"learl' ientif'
where in the process
flow the prevention
of error occurrence
an efect outflow
will be aresse
Larrant'
$rior moel -L;s
"urrent *%- launch
> problem reflection
#$%$ *%- an
*upplier input
GM &essons
&earne share
with supplier
Teamwor/ to1
1( <rin! &essons
&earne into
=M-# format
2( 2etermine R$Ds
an ientif'
7"2* 2esi!nators
Mar/etin!
<uil concerns 0 $RRs
2=M-# B7"2* 2esi!natorsC
Revise with new
&essons &earne
from valiation,
protot'pe pre?buils,
customer
complaints, an
internal ata for the
life of the part
Global #$%$ $rocess
Task .u$ber/ 12 continue
Task .a$e/ P'M%A
!esponsible Metho(olo,y/ continue
*%- #tten initial $=M-# evelopment team meetin!, provie GM ata BLarrant', $R0R+s, &essons learne,
etc(C, an iscuss $=M-# methoolo!'(
*%- Monitor pro!ression of $=M-# evelopment an confirm participation of multiple cross?functional team
members(
*%
-
-nsure $art?*pecific %ualit' > $rocess *;R Bif applicableC is applie to support $=M-#
evelopment(
*%
-
#ppl' the GM1927?47 "hec/list an review R$D Reuction *ummar' $lans GM 1927?21, an
monitor pro!ress at each Gate review an ensure that action plans have been ae,uatel' efine
for hi!h R$Ds an hi!h severit' failure moes as re,uire.
*%
-
-nsure supplier has complete $=M-# reviews with subcontractors(
*upplier Initiate $=M-# prior to sourcin! as part of the bi pac/a!e( This preliminar' $=M-# shoul inclue
critical error prevention an error etection ieas an consier an' lessons learne from previous
pro!rams(
*upplier Review $=M-# an upate it as necessar' each time a esi!n chan!e is mae or a processin! chan!e is
implemente( #n' an all potential areas for failure are inclue in the $=M-# an appropriate
corrective actions implemente Ba $=M-# shoul not consier prouct esi!n chan!es to compensate the
process eficienciesC(
*upplier $repare $=M-# with input from a multi?isciplinar' team B#ssembl', Manufacturin! -n!ineerin!,
Materials, %ualit', *ervice, *uppliers, etc(C an ientif' 7""+s for use in control plan(
*upplier #here to $=M-# R$D Reuction *ummar' GM1927?21, incluin! the cate!ori.ation of ris/,
establishment of a top ten list, evelopment of recommene actions, an upate on a monthl' basis to
monitor pro!ress( $resent the eviences to meet to "hec/list GM1927?47(
*upplier 2rive simple an ine)pensive mista/e 0 error proof evices into the process to help prevent an etect
errors(
*upplier -nsure that all failure moes an relate severit' numbers from 2=M-# are liste in the corresponin!
$=M-#(
*upplier -nsure that the current process controls an results of recommene actions on the $=M-# are liste on
the control plan(
*upplier -nsure that the $=M-# has a lin/ with the manufacturin! process flow chart an the control plan(
*upplier If the process, material or manufacturin! location chan!es, revise the $=M-# an re?evaluate the impact
on severit', occurrence, an etection ratin!s(
*upplier -nsure that subcontractors+ $=M-#s are evelope an R$D reuction activities are
implemente(
#I#G $otential =ailure Moe an -ffects #nal'sis Reference Manual
#I#G #vance $rouct %ualit' $lannin! an "ontrol $lan manual $rocess =M-# "hec/list #?7
R$D Reuction *ummar' "hart GM1927?21
Global $=M-# "hec/list GM1927?47
June, 2012 22 GM1927
Global #$%$ $rocess
Task .u$ber/ 1
Task .a$e/ Control Plans
Task Ti$in,/ Initial raft prior to *ourcin!, upates parallel $=M-# chan!es an upates prior to $$#$
Task Description/ 2efine the metho to be use to control all 7$", $%", #%" an 2R+s Bat a minimumC throu!h
7""s for parts bein! built for vehicle buils, $owertrain, an service applications to ensure
customer re,uirements( 2evelop in line with the control plan format reference in the #I#G
#$%$ Manual(
8ey Deli"erables/
"ontrol $lan
Iniviual $rocess "ontrol "harts for all 7$", $%", an 2R
$rocess "ontrol $lan #uit "hec/list GM1927?18 Bto be uploae to G%T* at Run @ Rate ReviewC
Custo$er for Deli"erables/ *upplier %ualit', Manufacturin! -n!ineer, *upplier
"ontrol plans on similar components *upplier
$rocess =low "hart *upplier
$=M-# *upplier
*pecial "haracteristics *upplier0-n!ineer
&essons &earne *%-0-n!ineer0*upplier
!esources/ *upplier an *%-
!esponsible/ Metho(olo,y 1
*%- 3erif' that the supplier use the $=M-# an statistical ata to etermine what controls are necessar'(
*%- 3erif' that $rocess "ontrol $lan B$"$C is lin/e to the $=M-# an the process flow chart(
*%- 3erif' that the $"$ encloses all phase of the process, incluin! re?wor/, receivin!, in?process operations,
pac/a!in!, labelin! an shippin!(
*%- -nsure $art?*pecific %ualit' > $rocess *;R Bif applicableC is applie to support $"$ evelopment(
*%- 3erif' that the supplier upates the $"$ as solutions to open issues are ientifie(
*%- 3erif' that the supplier has iniviual process control charts b' variable ata for all 7$", $%" an 2R
an that the' have a means to store an recover this information for a perio of 4 'ears(
*%- 3erif' that supplier applies 100Q inspection fre,uenc' to all #%" an that all =unctional Re,uirements
from *;R an part rawin! are inclue in the $"$(
*%- 3erif' that pre?launch issues have been incorporate into the prouction $"$(
*%- Lal/ the prouction floor an verif' that the controls liste on the plan are in place an bein! use(
"omplete the $rocess "ontrol $lan #uit "hec/list GM1927?18 as part of the auit of the prouction
process(
*upplier 2evelop a preliminar' $"$ usin! an e)istin! $"$ on a similar part( This first version of the control plan
is then submitte with the ,ualit' portion of the supplier+s bi pac/a!e(
*upplier 2evelop a pre?launch $"$ for use on the first prouction parts shippe to assembl' plants BG$?12C an
prouction $"$ usin! the preliminar' $"$ as a founation( The $=M-# an statistical ata are use to
etermine which steps re,uire aitional control( The pre?launch $"$ oes not nee to be separate from
the prouction $"$( $re?launch controls can be ocumente on the prouction $"$ as lon! as the' are
clearl' ientifie as such( 5se the pre?launch $"$ to valiate the effectiveness of the prouction $"$(
#ppl' #I#G chec/list #?9
*upplier Manufacturin! site shall ocument, maintain, an retain $"$+s an iniviual $rocess "ontrol "harts for
all characteristics ientifie as 7$", $%" > 2R( ;n!oin! process control shall be emonstrate
BocumenteC throu!h the continuous use of inustr' stanar statistical methos an techni,ues an
process control charts( $rocess control charts for 7$", $%", an 2R characteristics shall be retaine in a
June, 2012 24 GM1927
13
Global #$%$ $rocess
recoverable format for a minimum of 4 'ears(
Task .a$e/ Control Plans
!esponsible/ Metho(olo,y continue1
*upplier Manufacturin! site shall applies 100Q inspection fre,uenc' to all characteristics ientifie as #%" an
control all =unctional Re,uirements from *;R an part rawin!( The' must be clearl' state in the $"$(
*upplier -nsure the control plan is lin/e to the $=M-# an process flow chart(
*upplier Ientif' an communicate an' chan!es to the GM *%-(
*upplier 5pate the control plan as solutions to open issues are implemente(
*upplier Review control plans of subcontractors(
*upplier -)ten control plan to inclue installation at assembl' plant Bif supplier is responsibleC(
*upplier "onuct la'ere auits to verif' that the controls liste on the plan are in place an bein! use(
*upplier 3aliate, on a ail' basis, that error proofin! evices function properl'(
$rocess "ontrol $lan #uit Lor/sheet GM1927?18
#I#G #vance $rouct %ualit' $lannin! an "ontrol $lan manual
#I#G "ontrol $lan "hec/list #?9
June, 2012 2: GM1927
Global #$%$ $rocess
Task .u$ber/ 14
Task .a$e/ %arly Pro(uction Contain$ent )GPD12*
Task Ti$in,/ G$?12 start at $$#$ non?saleable to meet $$3J containment until achieve a!ree e)it criteria
Task Description/ -stablish a containment plan urin! start?up an acceleration, so that an' ,ualit' issues are
,uic/l' ientifie at the supplier+s facilit' an not at the GM customer+s facilit'( This
proceure applies to all new an chan!e parts that re,uire $$#$ for start?up or acceleration(
8ey Deli"erables/
-arl' $rouction "ontainment $lan G$12 #uit GM1927?44

Custo$er for Deli"erables/ GM Manufacturin! or #ssembl' =acilit', *upplier %ualit', $urchasin!
$rouction "ontrol $lan *upplier
G$?12 timetable GM "ustomer
!esources/ *upplier, *%-, #ssembl' $lant
*%- -nsure G$12 plan is available Ba!ree on timin! an e)it criteriaC Reinforce that failure to e)ecute G$?12,
or shipment of a sin!le efect urin! G$?12 perio, will result in immeiate "*2(
*%- 3erif' that hi!h R$Ds, 7"2* 2esi!nators are aresse b' the pre?launch control plan(
*%- 3erif' that the supplier use the $=M-# an statistical ata to etermine what aitional controls are
necessar' Bshort term capabilit' ata on actual process or lon! term capabilit' ata on similar processesC(
*%- 3erif' an' $R0R or pilot issues are aresse b' the containment process(
*%- Review the supplier+s containment process an pre?launch control plan usin! G$12 auit GM1927?44 at
supplier plant as soon as G$12 is implemente( 3erification shoul inclue1
#ctual rawin!s at G$?12 area with the latest chan!e level(
"hec/ fre,uenc' B100Q or a ocumente lot samplin! with GM approvalC(
Ga!e operation instructions at G$?12(
Master parts or bounar' samples to confirm inspection(
Inspection ata for all components in G$?12 area(
$rocess in place to prevent shipment of material that has not !one throu!h G$?12(
Recor of results(
*%- Review supplier+s initial G$?12 ata to assess compliance to process intent(
*upplier 2evelop an earl' prouction containment plan as specifie in G$?12, incluin!, but not limite to1
# separate inspection area whenever possible Bma' re,uire chec/s within the process for
components that are not available for chec/ after assembl'C(
$rocess to ensure that all non?conformances are containe within the facilit' an prompt
containment an irreversible corrective actions are applie if non?conformances are iscovere(
Ientification of the person responsible for the containment process(
100Q chec/ of specific features for pre?pilot an pilot material, as re,uire(
5se of !reen ots Bsi!ne b' a esi!nate senior mana!ement representativeC on shippin! labels to
esi!nate compliance(
5se of the -arl' $rouction "ontainment $lan until the a!ree e)it criteria is met(
*upplier Root "ause an' non?conformances foun b' GM manufacturin! locations an implement aitional
chec/in! provisions to the pre?launch chec/list( Ientif' an communicate an' chan!es to *%-(
*up
plier
Re,uire compliance to G$?12 from all subcontractors, as well as monitor an maintain their
recors( This will re,uire that subcontractors pull ahea their G$?12 to allow the Tier 1 G$12
timin! compliance(
*up
9erification for %&it
Meet the efine e)it criteria as per GM 1927?29( *upplier to re,uest e)it from G$?12 when eli!ible an
June, 2012 26 GM1927
14
Global #$%$ $rocess
plier provie supportin! ocumentation an assessments on performance an corrective actions, if applicable,
to the appropriate "ustomer representative( 2ocumentation ma' be in form of I?chart BGM1927?88C or other
format as per GM 1927?29
GM
Ass
em
bly
Cen
ter /
SQ
/
pla
nt
QE
3erif' that the supplier has met e)it criteria per GM 1927?29, :(0( BMinimum of two wee/s supportin! ata(C
Dotif' the supplier that the' have met the criteria an that the' are remove from G$?12( G$?12 e)it
letter BGM1927?49C optional(
#I#G #vance $rouct %ualit' $lannin! an "ontrol $lan manual > $rouction $art #pproval $rocess Manual
G$ 12 > G$?12 #uit GM1927?44
G$ 12 e)it letter GM1927?49
June, 2012 28 GM1927
Global #$%$ $rocess
Task .u$ber/ 15
Task .a$e/ Pro(uction Part Appro"al )PPAP*
Task Ti$in,/ $rior to $$#$ *ubmit 2ate
Task Description/ 2etermine if all customer en!ineerin! esi!n recor an specification re,uirements are
properl' unerstoo b' the supplier an that the process has the potential to prouce prouct
meetin! these re,uirements urin! an actual prouction run at the ,uote prouction rate(
8ey Deli"erables/
Minimum 100Q 2imensional ;7 $$#$ Don?*aleable before $$3 with 2imensional Report GM1927?42 an
GM Lor/sheet GM?1:11, if re,uire Bboth ocuments to be uploae to G%T* at Gate Review K:C
=ull $$#$ #pprove before M3< *aleable Bat $$#$ ReviewC
Custo$er for Deli"erables/ $urchasin!, -n!ineerin!, *upplier %ualit', 3&- Teams, #ssembl' $lants
Manufacturin! $lants, $rouction "ontrol > &o!istics
2esi!n Recors of *aleable $rouct *upplier
-n!ineerin! "han!e 2ocument -n!ineer0*upplier
General Motors Commodity Validation Sign-Off GM3660, if re,uire *upplier
2esi!n =M-# -n!ineer0*upplier
$rocess =low 2ia!rams *upplier
$rocess =M-# *upplier
"ontrol $lan B$re?&aunch "ontrol $lan G$?12, plus $rouction "ontrol $lanC *upplier
Measurement *'stems #nal'sis *tuies *upplier
2imensional Results *upplier
Material, $erformance Test Results *upplier
Initial $rocess *tu' *upplier
%ualifie &aborator' 2ocumentation *upplier
#ppearance #pproval Report B##RC, if applicable *upplier
*ample $rouct *upplier
Master *ample *upplier
"hec/in! #is *upplier
Recors of "ompliance to customer specifics *upplier
$art *ubmission Larrant *upplier
<ul/ Material Re,uirements "hec/list Bfor bul/ material onl'C *upplier
!esources/ $urchasin!, *upplier %ualit', $rouct -n!ineerin!, Material -n!ineerin!, 3aliation -n!ineerin!,
2imensional Mana!ement, $art #pproval &aborator', #ppearance &aborator', $aint -n!ineerin!
<u'er "ontract part, establish initial $$#$ submission ate an enter ate into G$*(
*%- 2etermine submission level an ,uantit' of samples(
June, 2012 27 GM1927
Global #$%$ $rocess
*%- "onfirm $$#$ submission ate with the supplier an ensure supplier upates G%T* as re,uire(
*%
-
Review the submission an etermine the $$#$ status in accorance with the #I#G $$#$
manual( Input the $$#$ approval status into the G%T* s'stem(
#ttach to the $$#$ recor in G%T* the followin! ocuments 1
$*L
2imensional Report
Material an $erformance Test Report
##R Bif applicableC
GM1:11 Bif applicableC
GM4880 Bif applicableC
*%- Dotif' supplier of part $$#$ status(
June, 2012 29 GM1927
Global #$%$ $rocess
Task .a$e/ Pro(uction Part Appro"al )PPAP*
!esponsible/ Metho(olo,y continue1
*%
-
#ppl' the #$%$ *upplier *tatus Lor/boo/ ? $$#$ #pproval Gate 2ecision GM1927? 4:(
*%- 2rive aherence to $$#$ submission ate, as scheule on GM 1927?2 #$%$ Timin! "hart(
*%- Review $$#$ submissions as appropriate an confirm the $$#$ status as per the #I#G $$#$ manual
an GM specifics(
*%- -nsure ae,uate recover' plans GM1:11 are provie for $$#$ without full approval(
*%- =ollow up action items on the recover' plan until full $$#$ approval is achieve(
*up
plier
*ubmit $$#$ pac/a!e accorin! to #I#G $$#$ re,uirements for the appropriate submission
level on the ate a!ree on #$%$ timin! chart GM1927?2
*upplier 3erif' compliance to the part?specific *;R( $rovie ocumentation of compliance with the $$#$
submission B$$#$ full approval re,uires compliance to *;RC(
*upplier $rovie GM1:11 for *%- si!nature for an' part submitte that re,uires action plan to achieve full
approval( $rovie an' other appropriate si!nature epenent on issue as re,uire on the GM1:11(
*upplier $rovie the samples applie to Matchin! verification with imensional inspection results as per Global
$art *ubmission $roceure for Matchin! GM10087 an 2imensional Report GM1927?42(
*upplier The supplier shall ocument containment plans until the *%- is satisfie process capabilit' has been
achieve(
*upplier *hipment of parts for *aleable proucts is onl' allowe if the $$#$ *tatus BG%T* $$#$ *hippin!
*tatusC is #pprove or *aleable with a vali e)piration ate( GM ma' choose to allow parts with a Don?
*aleable *tatus to ship for a *aleable buil but these parts nee to be retrofitte before the prouct is
elivere to the customer(
*upplier Dotif' *%- before the $$#$ re?submission if an' process chan!e occurs relative to the previous $$#$
review(
*upplier Guarantee the accomplishment of the #$%$ *upplier *tatus Lor/boo/ G $$#$ #pproval Gate
2ecision(
#I#G $rouction $art #pproval $rocess manual
#I#G *tatistical $rocess "ontrol manual
#I#G Measurement *'stems #nal'sis BM*#C manual
#I#G #vance $rouct %ualit' $lannin! an "ontrol $lan manual
#I#G $otential =ailure Moe an -ffects manual
#I#G %ualit' *'stem Re,uirements BI*;0T*189:9C
GM Lor/sheet GM?1:11
General Motors "ommoit' si!n?off GM4880
Generic *upplier #23 $rocess Tas/s > 2eliverables BGML4800C
Global $art *ubmission $roceure for Matchin! GM10087
GM "ustomer *pecifics G I*;0T*189:9
$art?*pecific %ualit' > $rocess *;R Bif applicableC
June, 2012 29 GM1927
Global #$%$ $rocess
Task .u$ber/ 1;
Task .a$e/ !un E !ate )!E!*
Task Ti$in,/ Gate 1, Gate 4, an at Run at Rate
Task Description/ 3erif' that the supplier+s actual manufacturin! process, while operatin! uner normal
operatin! conitions an uner total customer re,uirement, is capable of proucin!
components that simultaneousl' meet %ualit' an 2ail' "ontracte "apacit'
8ey Deli"erables/
"omplete R@R "apacit' Lor/boo/ an R@R for each part
3erification *upplier can meet 2ail' "ontract "apacit' in one a'
Custo$er for Deli"erables/ *upplier %ualit' an $urchasin!
$$#$ ocumentation *upplier
GM+s ail' re,uirement B&"RC <u'er
*upplier+s "ontracte Tool "apacit' *upplier > <u'er BcontractC
$lanne > unplanne owntime recor *upplier
Lritten confirmation of ,ualit', capacit' an eliver' *upplier
for all sub?components
!esources/ *%-, <u'er, -n!ineer, an *upplier
!esponsible/ Metho(olo,y1 Brefer to R@R ia!ram at en of the tas/C
*%- -nsure the supplier is plannin! to install the proper capacit' to meet the 2ail' "ontracte "apacit'
throu!h the use of the "apacit' Lor/boo/ GM1927?46 at Gate 1 an Gate 4(
*%- Review an status the actual Run at Rate B"ustomer or *upplier MonitoreC ata submitte b' the
supplier to ensure ae,uate actual installe capacit' meets contract re,uirements(
*%- "onuct the Gate 1 #$%$ 7ic/?off meetin! an evaluate the supplier+s R@R plan(
*%- "onfirm that the 2ail' contracte capacit' is accurate an is !reater than or e,ual to GM+s ail'
re,uirement B&"RC( If there is a iscrepanc' or contract capacit' information is missin!, contact the
bu'er(
*%- "omplete the -scalation $rocess for Gate 1 if an' contract information missin! an forwar to *%
Mana!er(
*%- "onuct the Gate 4 #$%$ Review an etermine R@R H$#**I metrics an avise supplier(
*%- "omplete the -scalation $rocess for Gate 4 if supplier i not complete all re,uire information an
forwar to *% Mana!er(
*%- #tten R@Rs esi!nate as customer monitore( -nsure supplier uses the R@R Eourl' "ount
*heet( Review ocumentation, subcontractor re,uirements, constraint operations an
manufacturin! process(
*%- Lhen supplier submits "apacit' Lor/boo/, status the R@R( If subcontractor letter is missin! status must
be a H=#I&I until supplier is compliant(
*%- "omplete the -scalation $rocess for the R@R if it is a H=#I&I an forwar to *% Mana!er(
*%- -nter R@R information in appropriate s'stem(
*upplier 2evelop a R@R plan an provie to the *%- at the Gate 1 #$%$ 7ic/?;ff meetin!(
*upplier "onfirm with the *%- that the 2ail' "ontracte "apacit' is accurate an is !reater than or e,ual to GM+s
ail' re,uirement B&"RC(
*upplier "omplete the "apacit' Lor/boo/ BManufacturin! =low 2ia!ram, *hare "apacit' *heetBsC, an
Manufacturin! *'stem "apacit' -stimateC an submit to the *%- prior to the Gate 4 #$%$ Review( The
capacit' anal'sis must show satisfactor' results prior to orerin! toolin! an e,uipment(
*upplier -nsure unerstanin! of the R@R H$#**I performance metrics(
*upplier "onuct preliminar' R@Rs an0or simulations prior to the planne R@R to confirm reainess( The $$#$
run of parts will be one of the trial runs(
*upplier "omplete verification for all subcontractors, an submit the letter one B1C month prior to the R@R(
June, 2012 40 GM1927
16
Global #$%$ $rocess
Task .u$ber/ 1; continue
Task .a$e/ !un E !ate B!E!*
!esponsible/ Metho(olo,y continue 1
*upplier "onuct R@Rs on all parts re,uirin! a R@R(
*upplier "ompletel' fill out the R@R Eourl' "ount *heet urin! the R@R for both the final operation an the
constraint operation(
*upplier "omplete the "apacit' Lor/boo/ for all R@Rs an forwar to the *%- within 2: hours(
GM1927?46
June, 2012 41 GM1927
EN
D
SQE conducts
Kick-off meeting
Gate !" and
Escalates if
missing any
contract
information
Customer
#r
Supplier
Monitored
Supplier conducts
practice $%$ during
&&A& build and/or
simulations.
Supplier conducts
$%$ using t'e $%$
(ourly S'eet )it'
SQE present.
*s
$%$
Status +&ass,-
Supplier updates
A&Q& open issues
list )it' $%$ issues
and SQE follo)s
Escalation process
SQE conducts
A&Q& meeting
Gate ." and
Escalates if
missing any
supplier
information
Supplier completes
Manufacturing /lo)
0iagram1
S'ared Capacity S'eets1
Manufacturing Capacity
Estimate and
submits to SQE
Supplier completes
Capacity 2orkbook
and sends to SQE
SQE statuses
$%$
*s
$%$
$e3uired-
SQE 'as Supplier
Quality and
&urc'asing
0irector appro4e
e5emption
SQE statuses
$%$ as e5empt
Supplier conducts
$%$ using t'e $%$
(ourly S'eet )it'
SQE present.
Supplier completes
Capacity 2orkbook
and sends to SQE
SQE statuses
$%$
Yes
No
Customer
Supplier
No
Yes
!E! Metho(olo,y
Global #$%$ $rocess
Task .u$ber/ 17
Task .a$e/ Lessons Learne(
Task Ti$in,/ "ommoit' 7e' *ta/eholers Meetin! throu!h &aunch
Task Description/ Ma)imi.e the /nowle!e !aine from previous pro!rams an not revisit the same ,ualit' or
esi!n issues(
8ey Deli"erables/
2=M-# > $=M-# upate with &essons &earne !aine from this pro!ram(
$art?*pecific %ualit' > $rocess *;R for /e' commoities
$art?*pecific %ualit' > $rocess *;R upate with &essons &earne throu!hout the #$%$ process
Custo$er for Deli"erables/ *%, -n!ineerin!, $2T B$rouct 2evelopment TeamC, *upplier
-)istin! &essons &earne for same commoit' *%-0&essons &earne website
-n!ineerin! 7nowle!e for commoities -n!ineer
$rocess /nowle!e for same commoit' *%- 0 Re!ional 2atabases
!esources/ *%-, -n!ineerin!, &essons &earne website
!esponsible/ Metho(olo,y/
*%- Lessons Learne( 2p(ate /
)Co$$o(ity 8ey Stakehol(ers Meetin,*/
-nsure $art?*pecific %ualit' > $rocess *;R Bif applicableC is inclue in the R=% pac/a!e(
The irection for the supplier is to use the information urin! esi!n an process evelopment(
)Technical !e"ie7*/
$rovie an overview to suppliers on the lessons learne process an how it fits into #$%$(
-nsure that the potential suppliers unerstan the $art?*pecific %ualit' > $rocess *;R Bif
applicableC(
)8ickDoff Meetin,*/
Review an' aitional information that has been obtaine on lessons learne from local or re!ional
atabases(
-nsure &essons &earne issues are incorporate into the #$%$ ;pen Issues &ist GM1927?6(
-nsure that the suppliers unerstan the $art?*pecific %ualit' > $rocess *;R Bif applicableC(
The !oal is a .ero tolerance for efects(
*%- -nsure in each of the subse,uent Gate Reviews that supplier e)ecutes &essons &earne process BGlobal
#$%$ tas/ K17C an appl' to the $art?*pecific %ualit' > $rocess *;R Bif applicableC(
*upplier Lessons Learne( 2p(ate /
Review solutions to issues ientifie in the 7ic/?off meetin! an new items ae to the list1
)Gate !e"ie7 2*/ after CVER, SVER & IVER
)Gate !e"ie7 */ urin! inte!ration vehicle buils
)Gate !e"ie7 =*/ urin! the Inte!ration > Matchin! 1 G#
)PPAP*/ urin! the $$3, M3<ns
)Run @ Rate*/ urin! the M3<s
#s solutions are ientifie, 2=M-#, $=M-#, =low "hart, an "ontrol $lan are reviewe an upate(
*up
plier
"ontribute with aitional lessons learne base on /nowle!e of the commoit'(
*up
plier
#here to the $art?*pecific %ualit' > $rocess *;R, Bif applicableC(
June, 2012 42 GM1927
17
Global #$%$ $rocess
*up
plier
-nsure a formal process is in place to upate =M-# an control plans base on &essons
&earne(
*upplier 0
*%- 0 2R-
Review &essons &earne from the proAect an incorporate ientifie /e' items into $art?*pecific %ualit'
> $rocess *;R Bif applicableC to ensure that future pro!rams o not have the same issues(
GM *uppl' $ower G $art?*pecific %ualit' > $rocess *;R
June, 2012 44 GM1927
Global &aunch $rocess
Section 2
Global Launch
June, 2012 4: GM1927
Docu$ent 2sa,e Gui(elines
' 3 !eference 4nly )infor$ation only5 nothin, to fill out*
MD 3 Man(atory Docu$ent )specific for$at re6uire(*
M- 3 Man(atory -nfor$ation )for$at $ay "ary5 content $an(atory*
!D 3 !eco$$en(e( Docu$ent )not $an(ate(5 at a $ini$u$ content shoul( be re"ie7e(*
Docu$ent .u$ber Man(atory !eco$$en(e(
Global &aunch Report Template GM1927?:0 M2
*upplier "onference <rea/?;ut
%uestionnaire
GM1927?:1 R2
7e' *upplier Review Template GM1927?:2 R2
*upplier &aunch #uit form GM1927?:4 M2
*upplier $erformance Review
Invitation &etter
GM1927?:: R2
*upplier $erformance Review
$resentation Template
GM1927?:6 R2
4bsolete Docu$ents/ .1A
.4T%/ The tas/s in the followin! section of the Manual are written consierin! the re,uirements of Dew, MaAor,
2erivative, M"-4 or "72 pro!ram launches( &ower content pro!rams BM"-2, M"-1 an #nnualsC shoul
consier tas/s an resource re,uirements relative to pro!ram ris/ an appl' onl' as re,uire(
=i!ure 1 G &aunch Manual Tas/s ali!ne to G32$ 6(0 44020 timin!
June, 2012 46 GM1927
Supplier Quality 6aunc' &lan
Program Quality Gates

PreProduction !uild
M"Ds
Supplier Milestone
Dates
-78 -79 -8: -8; -8< -=8 -=9 -;: -;; -;< -.8 -.9 -9: -9; -9< -!8 -!9 -: -; < >; >: >!9
#
$aunch Management
%eam
& Global $aunch "eporting
'
Supplier $aunch "is(
)nalysis
* $aunch +ssue Escalation
,
Supplier Communication
Con-erences
. Supplier $ayered )udits
/ )PQP %eam "e0iews
1 2ey Supplier "e0iews
3
Supplier $aunch )udit
4S$)5 Process
#6 !uild +ssue %rac(ing
##
Plant Daily !uild Summary
"eport
#&
'rd party Containment
4ESEP5 optional
#'
!oundary Samples
optional
G
M

G
7
D
P

,
8
6

'
'
9
&
6
%as( : 9 W(s to S;"P
)PQP
Gate '
!+W
C7E"
,*
&&?
&Q$$
-.9
M?@ns
&Q$$
-9!
M?@s
&Q$$
-!=
S#$&
&Q$$
<
SAC
&Q$$
>!
6A$
&Q$$
>!9
PP)P
M
PP)P
NS
PP)P
Gate
7%C
"<"
Comp
!+W
S7E"
*1
!+W
+7E"
*,
PP7
G)
'&
M7!ns
!ody
&,
M7!ns
G)
&#
M7!s
!ody
#,
M7!s
G)
#*
M#
G)
*&
PP7
!+W
'3
SQ 6aunc' Manager
Assigned -7=)ks
SQ Assistant 6aunc'
Mgr Assigned -=9)ks
6aunc' SQEs engaged
from -=9)ks
@i-mont'ly minimum from -;9)ks
&re 6aunc' e4ent
-99)ks
Mont'ly re4ie)s from -=<)ks to M?@ns
*nitial Audit 6atest -:)ks
)PQP
Gate *
Arack all SQ @uild issues from &&?
*ssue daily summary starting &&? on build days"
$ank Suppliers and 0e4elop (i $isk 6ist
Engage .rd party from &&?
0e4elop during M?@ p'ase
2eekly sc'eduled re4ie)s )it' A&Q& teams
Arack all issues at A&Q& G.1 G; and )eekly from &&?
&ost Sourcing e4ent
-;8)ks
$e-audit >;)ks
Supplier site re4ie)
pre-M?@s
Supplier &erformance
$e4ie)s as re3uired
Task .u$ber/ 1
Task .a$e/ Launch Mana,e$ent Tea$ )e&clu(in, PT*
Task 47ner/ *% &aunch Group Mana!er an0or Global *% &aunch Mana!er B$latform "oorinatorC
Task Ti$in,/ ?76w/s *% &aunch &eaer assi!ne
?62w/s #itional launch resources ientifie Bif re,uireC
Task Description/ *taffin! of an *% &aunch Mana!ement Team to support new vehicle launch an team
responsibilities list(
8ey Deli"erables/
2eicate &aunch Team =;"5*-2 on a $ro!ram &aunch BMaAor, Dew, M"-4 etcC
*% &aunch &eaer, an where re,uire, aitional launch resources(
Custo$er for Deli"erables/ $ro!ram &aunch Mana!er, Manufacturin!, $urchasin!, -n!ineerin!, *upplier %ualit'
$ro!ram Information BMaAor, Dew, M"-4 etcC $ro!ram Team
$ro!ram $urchasin! Mana!er $urchasin! $ro!ram Mana!ement team
!esources/ *upplier %ualit', $lant %ualit' -n!ineerin!
*% &aunch
Group
Mana!er
5nerstan the pipeline of new launches an assi!n eicate *% &aunch &eaers to all MaAor, Dew,
2erivative, M"-4 or "72 pro!rams b' ?76w/s to *;R$(
*% &aunch
&eaer
Identify aitional launch resources based on availability and program complexity and make a plan to
engage them by -52wks to SORP.
*% &aunch
&eaer
$articipate in G&$ pro!ram review with $lant an launch leaership(
*% &aunch
&eaer
Move *% &aunch Mana!ement Team resources on?site ahea of $$3 Bappro)imatel' ?:0w/s prior to
*;R$C(
Scope of work for SQ Launch Management Team includes (for detail refer to Tasks in this Manual):
Maintain suppl' base ris/ ran/in! b' 25Ds throu!hout launch to rive miti!ation measures an resource
allocation B&aunch Manual Tas/ 4C(
Monitor all buils events BI3-R, Matchin!, $$3, M3<ns, M3<s, **= an #ccelerationC(
$rovie ail' summar' of buil pro!ress an suppl' base performance urin! buil events to G$*"
leaership B&aunch Manual Tas/ 11C(
"apture, communicate, an rive closure on maAor supplier relate buil issues B&aunch Manual Tas/ 10C(
*upport resolution of G"#, "T=, %#$, $RT* iamon : supplier issues )Support Q% tea$*0
Lee/l' or bi?monthl' preparation of Global &aunch Report B&aunch Manual Tas/ 2C(
Lee/l' or bi?monthl' presentation of Global &aunch Report to $ro!ram Team Reviews, $lant an
Manufacturin! &aunch Reviews an G$*" an *upplier %ualit' leaership reviews(
"onuct wee/l' or bi?monthl' anal'sis of $$#$, R@R, an R&# ata containe in Global &aunch Report(
Bterme 2eep 2ives in GMD# G &aunch Manual Tas/ 7C(
*upport ail' G"#, launch activit' wrap up, an throu!hput meetin!s(
Represent G$*" at maAor reviews an problem solvin! meetin!s such as1 $%RRs, "ore IRT+s, 3$R, etc(
Bas per $ro!ram &aunch team e)pectationsC(
;versee structure &aunch Issue -scalation process B&aunch Manual Tas/ :C(
June, 2012 48 GM1927
1
Task .a$e/ Launch Mana,e$ent Tea$ )e&clu(in, PT*
Mana!e communication of &aunch e)pectations to the *uppl' base B&aunch Manual Tas/ 6C(
2rive0$articipate in problem resolution communication an follow?up !loball' B&aunch Manual Tas/ 10C(
$articipate in *uppl' "hain material trac/in! calls for trouble suppliers 0 suppliers behin scheule
Bshorta!e callsC(
#ssist *uppl' "hain in unerstanin! an overcomin! roabloc/s to !ettin! parts to plant for MR2s where
there are supplier issues(
*upport "#< 0 -L; 0 TL; 0 -IT meetin!s, in consultation with $$M team
2rive 7e' *upplier Review meetin!s, e(!( *upplier $erformance Review B&aunch Manual Tas/ 9C(
Trac/0support Earmon' Reviews, Grain bu'?off an ##R approvals, as well as <ounar' *ample
evelopment if re,uire B&aunch Manual Tas/ 14 ? optionalC(
$articipate in an rive &a'ere #uits with critical suppliers B&aunch Manual Tas/ 8C(
*upport plant with G$60G$12 activities Bcontainment strate!' G -*-$ as per &aunch Manual Tas/ 12,
optional an0or "*1 an "*2C(
2rive 2eep 2ive en!a!ement at Top Ris/ an poor &aunch performance suppliers B*upplier &aunch #uit
? &aunch Manual Tas/ 9C( Ris/ miti!ation processR
The Global &aunch $rocess ;wner+s Manual
June, 2012 47 GM1927
Task .u$ber/ 2
Task .a$e/ Global Launch !eport

Task 47ner/ *upplier %ualit' &aunch &eaer
Task Ti$in,/ *tart ?:2w/s
Task Description/ *tanar report upate minimum semi?monthl' Bever' 2 wee/sC from ?:2w/s coverin! suppl'
base $$#$, Run@Rate an &aunch #lert summar' specific to a $ro!ram &aunch
8ey Deli"erables/
Meet the pro!ram $$#$ an Run@Rate !lie path metrics
$ro!ram milestone ates $ro!ram &aunch Mana!er
&aunch #lerts #$%$ *%-
$$#$ an Run@Rate promise ates > metrics #$%$ *%- 0 G%T*
!esources/ *upplier %ualit'
*% &aunch
&eaer
"reate report in line with !lobal template prior to ?:2w/s to *;R$ an issue minimum semi?monthl' to
relevant pro!ram an *% mana!ement(
D;T-1 some re!ions an pro!rams reportin! re,uirements ma' ictate wee/l' upate post?$$3(
*% &aunch
&eaer
"reate cover pa!e usin! official pro!ram launch timin! an information, incluin! vehicle ima!e if
release Botherwise use carr'over vehicle ima!eC(
*% &aunch
&eaer
If pro!ram is pre?$$3 ownloa Tool "onstruction Reainess slie from G*T* an inclue in
presentation, if pro!ram is post?$$3 use placeholer slie in place of Tool "onstruction Reainess(
*% &aunch
&eaer
If *;R$ is S24w/s, evelop Run@Rate !lie path usin! commitment ates in G%T* an inclue in
presentation, else if *;R$ is still T24w/s use placeholer slie in place of Run@Rate !lie path(
*% &aunch
&eaer
"apture all pro!ram Re &aunch #lerts on a Re &aunch #lert summar' slie, cross chec/in! criteria to
ensure all alerts are appropriatel' ientifie(
*% &aunch
&eaer
"apture HnewI part $$#$ statistics in the main bo' of the presentation Bincluin! all part numbers first?
use for the pro!ramC(
#$%$ *%- -nsure suppliers maintain up?to?ate $$#$ an Run@Rate promise ates in G%T* from #$%$ Gate 4
onwars for all part numbers( -scalate immeiatel' an' $rouction Toolin! ela's, =ull $$#$ promise
ate past the $$#$ #pprove milestone B?16w/s for G32$ 6(0 44020C an issues preventin! Run@Rate
pass b' **=(
#$%$ *%- Issue > Mana!e &aunch alerts in line with the Global &aunch #lert criteria an escalate all Re #lerts to
the *% &aunch &eaer for consieration in the Global &aunch Report(
*MT
Mana!er
Mana!e an Trac/ #$%$ *%-s to ensure $$#$ an Run@Rate are mana!e in G%T* within pro!ram
milestones, an ensure appropriate Re &aunch #lert escalation with recover' plannin! ocumentation
Bi(e( 6 $haseC(
Global &aunch Report template, GM1927?:0
Global &aunch #lert criteria
June, 2012 49 GM1927
2
Task .u$ber/
Task .a$e/ Supplier Launch !isk Analysis

Task Ti$in,/ ?76 w/s to ?62 w/s
Task Description/ # stanari.e process use to ran/ supplier ris/ relative to pro!ram launch(
8ey Deli"erables/
2evelop list of Ei!h Ris/ suppliers
#$%$ #ssessment B1927?07C #$%$ *%-
*upplier <ilist Metrics *tatus #$%$ *%-
*upplier Larrant' 2ata %ualit'
Ientification of supplier ris/ rivers
Bpro!ram timin! ela's, Greenfiel plant, <rownfiel plantC #$%$ *%-
;pen *i!nificant "ommercial Issues $$M
;pen *i!nificant 2esi!n an 3aliation Issues $-M, *MT, #$%$ *%-
;pen -L;s or penin! chan!es without implementation plans $-M, *MT, #$%$ *%-
Manufacturin! ,ualit' e)perience %- Mana!er
!esources/ *upplier %ualit', $$M, $-M, %- Mana!er, *MT
*% &aunch
&eaer
Compile list of high risk suppliers, respective commodities and issue(s) and confirm with APQP Teams,
PPM and PEM to ensure completeness.
*% &aunch
&eaer
<ase on hi!h ris/ list, efine preliminar' list of suppliers for &aunch Manual Tas/ 6 brea/?outs, Tas/ 8,
Tas/ 9an potentials list for Tas/ 9(
*% &aunch
&eaer
Revisit ris/ ran/in! ata perioicall' urin! the launch Bset intervals or after maAor buil phasesC as a
sense chec/ to unerstan where ris/s ma' have been miti!ate or new hi!h ris/s are emer!in!( Reali!n
resources an focus accorin!l'(
#$%$ *upplier *tatus Lor/boo/, GM1927?4:
#$%$ #ssessment, GM1927?7
#$%$ Timin! "hart, GM1927?2
#$%$ ;pen Issues &ist, GM1927?6
June, 2012 49 GM1927
3
Task .u$ber/ =
Task .a$e/ Launch -ssue %scalation

Task Ti$in,/ ?76w/s throu!h *;R$
Task Description/ *tanar process to communicate an escalate all Re &aunch #lerts an -mer!in! Issues(
8ey Deli"erables/
-arl' ientification of all &aunch Ris/ issues to enable ,uic/ response an appropriate ris/ miti!ation
implementation
Custo$er for Deli"erables/ $ro!ram &aunch Mana!er, *upplier %ualit', $$M, $urchasin! Mana!er an $rouct
-n!ineerin! Mana!ers
$ro!ram milestone ates G32$, &aunch Reainess Lebsite
&aunch #lerts #$%$ *%-
#$%$ 3alve Review elin,uencies #$%$ *%-
$$#$ an Run@Rate promise ates #$%$ Teams 0 G%T*
&aunch "#< approve chan!es an TI2s $$M
*% &aunch
&eaer
2efine stanar e)pectations to communicate an escalate items consiere as potential Re &aunches
Bminimum re,uirement is entr' in G%T*C(
*% &aunch
&eaer
Monitor all Re &aunch alerts for the pro!ram(
*% &aunch
&eaer
If pro!ram is within the reportin! phase all Re &aunch #lerts must be summari.e an reporte bi?
monthl' or wee/l' as part of the Global &aunch Report(
*%- -scalate all potential Re #lerts to the *% &aunch &eaer for inclusion in the Re &aunch
"ommunication an escalation process(
*MT
Mana!er
Mana!e an Trac/ *%-s to ensure all potential Re &aunches are capture an communicate(
*MT
Mana!er
=ollow all Re &aunch #lerts in orer to !uarantee issue closure an implementation of appropriate
corrective actions(
Global &aunch Report template, GM1927?:0
&aunch #lert "riteria, GM1927?16
#$%$ ;pen Issues list, GM1927?6
June, 2012 :0 GM1927
4
June, 2012 :1 GM1927
Task .u$ber/ ?
Task .a$e/ Supplier Co$$unication Conferences
Task 47ner/ $ost *ourcin! "onference ? G$*" $$M
$re &aunch "onference ? *% &aunch &eaer
Task Ti$in,/ $ost *ourcin! "onference no later than ?:8 w/s
$re &aunch "onference no later than ?22 w/s
=urther etail foun in G&$ ;wnerUs Manual
Task Description/ =ormal presentation to all suppliers at the customer location to establish re,uirements an
e)pectations for the &aunch, followe b' brea/?out meetin!s for critical suppliers Bif re,uireC
8ey Deli"erables/
"lear an common unerstanin! of all /e' function re,uirements in relation Bi(e( *uppl' "hain, %ualit',
Manufacturin!C to launch across the suppl' base(
&aunch ris/ miti!ation achieve via supplier e)ecutive attenance at the conference to !ain commitment an to
assure focus on &aunch Reainess from critical suppliers(
Custo$er for Deli"erables/ &aunch Team, $urchasin!, -n!ineerin!, *upplier %ualit', 3&-, GM #ssembl' $lant,
*uppl' "hain
*upplier "ontacts &ist $$M
*upplier &aunch Ris/ #nal'sis *% &aunch &eaer
!esources/ &aunch Team, *%-, -n!ineerin!, Manufacturin!, Materials, GM -)ecutive &eaership, G$*" $$M,
an *uppliers
"onference
;wner
"reate a!ena an ientif' internal functions an leaers to present functional material at the conference
B4 months prior to conferenceC( $otential presenters inclue 3ehicle &ine -)ecutive02irector,
$urchasin! $ro!ram 2irector0Mana!er, "hief -n!ineer, "hief Manufacturin! -n!ineer, *upplier %ualit'
2irector0Mana!er, *uppl' "hain Mana!er, $ro!ram %ualit' 2irector0Mana!er, $lant Mana!er, &aunch
Mana!er an $lant %ualit' 2irector0Mana!er(
"onference
;wner
Ientif' conference ate an location, boo/ facilit' an attenance of /e' e)ecutives an presenters,
incluin! Master of "eremonies B4 months prior to conferenceC(
"onference
;wner
2evelop attenee invitation list with contact etails an issue invitations with R*3$ ealine to all
invitees B2?4 months prior to conferenceC( Inclue capabilit' for remote participation where re,uire(
*% &aunch
&eaer
5se Ei!h Ris/ *upplier list, in consultation with *MT Mana!ers, to evelop list of 10?20 hi!h ris/
suppliers for brea/?out sessions( Issue supplementar' invitation to ientifie suppliers an *%-s for
brea/?out sessions an provie cop' of the ,uestionnaire BGM1927?:1C for preparation B1?2 months prior
to conferenceC(
"onference
;wner
<oo/ meetin! room an invite cross?functional GM attenees for brea/?out sessions B2?: wee/s priorC(
"onference
;wner
=ollow?up with functions for complete presentation material an collate an format into Master
$resentation B1?4wee/s prior to conferenceC(
"onference
;wner
#rran!e nameta!s, refreshments an securit' access as re,uire base on the final list of conference
attenees B1?4 wee/s prior to conferenceC(
"onference
;wner
2efine support staff to mana!e in!ress0e!ress of attenees, conference re!istration for attenees an
other support as re,uire Bi(e( translators, 1?4 wee/s prior to conferenceC(
*% &aunch
&eaer
"ollate results from the brea/?out sessions, trac/ an follow?up closure of critical items with responsible
*%-s an #$%$ Mana!ers(
*upplier "onference <rea/?;ut %uestionnaire, GM1927?:1
June, 2012 :2 GM1927
5
Task .u$ber/ ;
Task .a$e/ Supplier Layere( Au(its

Task Ti$in,/ *tart ?80w/s
Task Description/ *tanari.e scheule of *upplier &a'ere #uits b' *% Team &eaers an *enior &evel
Mana!ers at 3alve H#I
8ey Deli"erables/
Measure effectiveness of #$%$ e)ecution an ensure appropriate ris/ miti!ation ahea of enterin!
Manufacturin! <uil phase(
$ro!ram milestone ates $ro!ram &aunch Mana!er
*upplier Ris/ #nal'sis 0 Ran/in! *upplier %ualit' &aunch &eaer
*%- auit an $$#$ result *upplier %ualit' -n!ineer
*% &aunch
&eaer
Review supplier assessment results B*% &aunch Tas/ 4C an !roup suppliers b' *MT( Ran/ Ei!h
Ris/ suppliers within each *MT, then evelop &a'ere #uit supplier list( Review list before each
roun of &a'ere #uits to assess chan!es in relative ris/ levels between rouns(
*% &aunch
&eaer
$rovie list to *% Team &eaers an *enior &evel mana!ers minimum : wee/s ahea of re,ueste
auit completion ate an follow?up for visit scheule B*% &aunch &eaer ma' participate in visit
scheule as auitorC(
*% &aunch
&eaer
Recor auit results an trac/ follow?up for an' R-2 an M-&&;L items until closure( -mphasi.e
rapi closure of issues ahea of manufacturin! buil phase(
GM &a'ere
#uitor
*elect auit base on relevance to the ientifie ris/ Bunless a specific auit is manate b' *%
&aunch &eaer C(,
#$%$ or *%
Team Mana!er
=ollow?up R-2 an M-&&;L items until closure an report results bac/ to *% &aunch &eaer(
Measure effectiveness of #$%$ e)ecution ahea of enterin! manufacturin! buils(
*%- "omplete initial auit ahea of &a'ere #uit an rive closure of all R-2 an M-&&;L items
ahea of &a'ere #uit(
*%- Recor all R-2 an M-&&;L items on ;pen Issues list an follow?up until closure(
#$%$ *upplier *tatus Lor/boo/ GM1927?4:
%*< auit GM1927?40
Greenfiel 0 <rownfiel 2evelopment #ssessment GM1927?41
G$?12 auit GM1927?44
GM1927?:4 *upplier &aunch #uit
Dote1 Ma' substitute GM 1927?:2 for supplier reviews
June, 2012 :4 GM1927
6
Task .u$ber/ B
Task .a$e/ APQP Tea$ !e"ie7s )GM.A Deep Di"e !e"ie7s*
Task Ti$in,/ *tart ?68w/s
Task Description/ Lee/l' eep ive reviews with #$%$ teams, trac/in! #$%$ 3alve+s # > <, $$#$ Don?
*aleable, $$#$ Gate an Run@Rate "omplete Milestones an Re &aunch #lerts
8ey Deli"erables/
#herence to the GM $$#$ an Run@Rate metrics an flawless launch re,uirement
G%T* Reports #$%$ Mana!er
&aunch "#< approve chan!es an TI2s $$M
*% &aunch
Mana!er
*cheule re!ular reviews startin! ahea of Lee/ ?68( #!ree on scheule an fre,uenc' of reviews
with #$%$ Team Mana!ers(
*% &aunch
Mana!er
2evelop stanar reportin! template in a!reement with #$%$ Mana!ers, incluin! #$%$ Gate
*tatus Bup until #$%$ Gate :C, $$#$ !liepath, Run@Rate !liepath, G"# issues, %#$ issues, Re
&aunch #lerts, ;pen $RRs, "ontrolle *hippin! an #ssistance Re,uire(
*% &aunch
&eaer
-nsure consistent fre,uenc' of review for all pro!ram part numbers, incluin! strate!' for reviewin!
importe parts uner the responsibilit' of overseas #$%$ teams Bma' rive rotatin! scheule to
balance number of teams presentin! a!ainst uration of reviews G consier ris/ factorsC(
#$%$
*upervisor
#tten review as scheule an present latest status on the a!ree template( =ocus on meetin!
metrics an earl' escalation of potential issues an Re &aunch #lerts with countermeasures(
#$%$ *upplier *tatus Lor/boo/, GM1927?4:
&aunch #lert "riteria
June, 2012 :: GM1927
7
June, 2012 :6 GM1927
Task .u$ber/ C
Task .a$e/ 8ey Supplier !e"ie7s

Task Ti$in,/ $hase 1 ?60w/s to ?22w/s B*upplier monthl' presentations at GM siteC
$hase 2 ?19w/s to ?1:w/s BGM -)ecutive visit to *upplier siteC
$hase 4 ?10w/s to -;# B*upplier $erformance Reviews at GM $lantC
Task Description/ *upplier &eaership presentation of pro!ram status for Ei!h &aunch Ris/ commoities to cross
functional GM mana!ement team
8ey Deli"erables/
&aunch ris/ miti!ation throu!h1
o irect en!a!ement of supplier leaershipJ an
o GM mana!ement monitorin! of Ei!h &aunch Ris/ commoities an suppliers
Custo$er for Deli"erables/ $ro!ram &aunch Mana!er, Manufacturin!, -n!ineerin!, $urchasin!
Ei!h Ris/ *upplier list *% &aunch &eaer
Phase 1 Monthly Supplier Presentation at GM site
*% &aunch
&eaer
<ase on Ris/ #nal'sis from Tas/ 4, ientif' the maAor hi!h ris/ suppliers b' *MT for monthl'
7e' *upplier Review presentation at GM location(
*% &aunch
&eaer
Get enorsement of the list from responsible #$%$ Team Mana!ers an efine the 7e' *upplier
Review owners b' supplier Busuall' the *%-C( The 7e' *upplier Review list can chan!e at an'
time with a!reement of the *% &aunch &eaer an #$%$ Mana!er if it is perceive that a specific
supplier ris/ has been miti!ate ahea of launch, or if new ris/s emer!e(
*% &aunch
&eaer
-n!a!e the 7e' *upplier Review owners to evelop a monthl' 7e' *upplier Review scheule,
maintainin! consistent a' an time per month b' supplier to ma)imi.e attenance an ensurin! no
clashes 0 overlaps Bma' involve !roupin! multiple reviews b' *MT into consecutive timeslots to
ma)imi.e resource efficienc'C(
#$%$ or *%
Team Mana!er
2efine invitation list for 7e' *upplier Review b' supplier Bsu!!este cross functional invitees
inclue1 -n!ineer, -n!ineerin! *MT Mana!er or 2irector, <u'er, $urchasin! *MT Mana!er or
2irector, $urchasin! $ro!ram Mana!er, *MT 3ehicle *'stem -n!ineer, *ub?*'stem 3aliation
-n!ineer, Manufacturin! -n!ineer, 3ehicle &ine 2irector, 3ehicle &ine -)ecutive, $ro!ram
Mana!er, $lant &aunch Mana!er, *uppl' "hainC(
#$%$ or *%
Team Mana!er
Follow-up Key Supplier Review owners to ensure consistency of scheduling and communication as
well as issue closure.
*%- or *%
&aunch &eaer
*cheule 7e' *upplier Review an issue invitation monthl' to stanar istribution minimum 1
wee/ ahea of 7e' *upplier Review(
*%- -nsure supplier reainess an attenance at review G assess presentation prior to review with
supplier where possible to ensure completeness an effectiveness of cross functional meetin!(
*%- or *%
&aunch &eaer
"hair review an arran!e conference call etails for remote participants as re,uire(
*%- =ollow?up issues presente an ientifie throu!h the 7e' *upplier Reviews to ensure the' are
ae,uatel' capture an assi!ne on the ;pen Issues list an subse,uentl' close out in a timel'
manner in line with commitments an pro!ram re,uirements(
*upplier $repare presentation material on the 7*R template BGM1927?:2C in avance an review with GM
Mf! *%- prior to first review to confirm completeness(
*upplier "apture, assi!n an follow?up open issues ientifie throu!h reviews(
June, 2012 :8 GM1927
8
Task .u$ber/ C "ontinue
Task .a$e/ 8ey Supplier !e"ie7s
Phase 2 PreDM9:s GPSC %&ecuti"e le( "isit to Supplier Plant
*% &aunch
&eaer
<ase on the Ris/ #nal'sis from Tas/ 4 an relative confience !aine throu!h $hase 1 above,
ientif' Ei!h Ris/ suppliers for G$*" -)ecutive le reviews prior to M3<s Bat supplier plantC(
*% &aunch
&eaer
2efine list of participatin! G$*" -)ecutives an assi!n b' supplier prior to ?20w/s( Inform
-)ecutives an Mf! *%-s of assi!nments an e)pectations(
G$*" -)ecutive Ma/e an avance call to *upplier -)ecutive, ientifie b' the Mf! *%- as host for the review, to
set e)pectations for the review(
G$*" -)ecutive Ma/e an avance call to the <u'er to unerstan an' commercial issues or isputes, parts missin!
contract, commercial launch ris/s an to confirm contract capacit' is !reater than &"R(
G$*" -)ecutive Meet with the Mf! *%- to review the 8?panel chart an unerstan e)istin! buil issues or launch
ris/ issues(
G$*" -)ecutive $rovie irection in review for issue resolution an act as Hroa?bloc/I buster as re,uire(
*%- *cheule review ate an time with supplier in consultation with G$*" -)ecutive, invite same
cross functional attenees as $hase 1 for supplier site review(
Phase Supplier Perfor$ance !e"ie7s at GM Plant
*% &aunch
&eaer
Dominate suppliers with multiple or maAor ,ualit' issues throu!h $$3, M3<ns an M3<s buil
phases for on?site review at GM $lant(
*% &aunch
&eaer
Review supplier list with $lant Mana!ement to etermine which suppliers, if an', the' wish to run
*upplier $erformance Reviews B*$RC with(
*%- or plant %- Issue *$R invitation letter BGM1927?::C to supplier an *$R stanar presentation template
BGM1927?:6C(
*%- or plant %- Review presentation material with supplier informall' in avance of *$R to ensure completeness(
*%- or plant %- Issue invitation to relevant GM $lant personnel, %ualit' personnel an -n!ineer(
*%- or plant %- "hair *$R meetin! with supplier(
*%- or plant %- "apture open issues, follow?up an report out until closure(
7*R template GM1927?:2
*upplier $erformance Review Invitation &etter GM1927?::
*upplier $erformance Review $resentation Template GM1927?:6
June, 2012 :7 GM1927
Task .u$ber/ <
Task .a$e/ Supplier Launch Au(it )SLA* Process
Task Ti$in,/ Initial auit latest ?9 w/s an re?auit at O: w/s Bif re,uireC from *;R$
Task Description/ 2etaile auit use to surface si!nificant issues that coul cause isruptions, rescheulin! or
ela's at GM #ssembl' $lants or *hip to "ommerce G use onl' for top ris/ suppliers

8ey Deli"erables/
"omplete *upplier &aunch #uit B*&#C =orm BGM1927?:4C
Custo$er for Deli"erables/ &aunch Team, $urchasin!, -n!ineerin!, *upplier %ualit', 3&-, GM #ssembl' $lant,
*uppl' "hain
#$%$ *upplier 0 *upplier %ualit'
Master Timin! *upplier 0 -n!ineerin! 0 *upplier %ualit'
$RR Eistor' *upplier 0 *upplier %ualit' 0 $urchasin!
!esources/ *upplier, *upplier %ualit', $rouct -n!ineerin!, &aunch Team
*% &aunch
&eaer
2efine list of caniate suppliers for *&# base on Ei!h Ris/ *upplier list an *upplier $erformance
urin! $$3 an M3<ns buil phases Bincluin! feebac/ from $ro!ram &aunch Team or $lantC(
D;T-1 *&# is a 2eep 2ive auit, it shoul be applie onl' to the hi!hest ris/ suppliers(
*% &aunch
&eaer
Get agreement from responsible SMT Manager and confirm responsible SQE. As required, seek process
expert engagement for audit support.
*%- -stablish supplier visit scheule an report bac/ to *% &aunch &eaer (
*%- -nsure completion of the *upplier &aunch #uit B*&#C form b' the *upplier prior to the visit(
*upplier
$repare plant an complete *upplier &aunch #uit B*&#C form in full prior to auit( "ommit
appropriate resources to the auit, incluin! leaership an functional attenance, to ensure
completeness of reportin! an accurate assi!nment an ownership of ;pen Issues(
*%-
Report auit completion status to *% &aunch &eaer an other internal customers( -nsure all ;pen
Issues are appropriatel' capture an assi!ne an establish follow?up scheule G trac/ all issues until
closure(
*%- Initiate $ro!ram Mana!ement $RRs an 0or Re &aunch #lerts as re,uire base on auit finin!s(
*%-
*cheule follow?up auit after *;R$ as re,uire to review maAor issues for closure or rive focus at
elin,uent suppliers(
*upplier
"ommit to timel' closure of all open issues an re!ular an transparent internal reviews to rive
completion(
*upplier &aunch #uit B*&#C form, GM1927?:4
June, 2012 :9 GM1927
9
Task .u$ber/ 1@
Task .a$e/ :uil( -ssue Trackin,
Task 47ner/ *% &aunch &eaer
Task Ti$in,/ =rom $$3 throu!h to *;R$
Task Description/ # stanari.e process to ocument an trac/ to closure an' *upplier %ualit' issues foun
urin! the M3< phase(
8ey Deli"erables/
#ll *upplier &aunch issues trac/e throu!h to closure ensurin! a flawless Manufacturin! launch(
Custo$er for Deli"erables/ *%- an *% &aunch Team
IRT Issues IRT "o?chair
G"#0%#$0"T= Issues $ro!ram %ualit' Mana!er
&aunch "#< -L;s $$M
$RRs 0 "ontrolle *hippin! G%T* 0 *%-s
!esources/ *% &aunch &eaer *%-s or %ualit' -n!ineers
*% &aunch
&eaer
"reate trac/in! matri) template ahea of first in?plant buil event(
*% &aunch
&eaer
"apture issues from ail' summar' meetin!s for *% follow?up Bincluin! verif'in! correct
assi!nment to *%C, assi!n a trac/in! number an responsible *%- an communicate issue to *%- for
action an report out( Inclue IRT issues, G"# issues, %#$ issues, "T= issues, $RRs an "ontrolle
*hippin!(
*% &aunch
&eaer
2efine a review scheule an communicate to ensure *%-s are closin! issues an reportin! out in
line with re,uirements Bfollow?up in #$%$ Team reviews or scheule alternate meetin!C(
*% &aunch
&eaer
"ontinue reviews throu!h *;R$ until all issues are close out an launch metrics are achieve(
June, 2012 :9 GM1927
10
0
Task .u$ber/ 11
Task .a$e/ Daily :uil( Su$$ary

Task Ti$in,/ *tart at $$3 an issue ever' plant buil a' throu!h *;R$
Task Description/ 2ail' summar' of manufacturin! buil activit' issue to internal G$*" istribution
8ey Deli"erables/
"ommunicate ail' buil activit' an /e' metrics to1
o hi!hli!ht issues an focus areas for *% follow?upJ an
o communicate status of launch to *upplier %ualit' an $urchasin! leaership
Custo$er for Deli"erables/ *upplier %ualit' &eaership, $urchasin! $ro!ram &eaership, #$%$ teams
2ail' manufacturin! buil summar' $lant &aunch Mana!er
2ail' %ualit' metrics summar' $ro!ram %ualit' Mana!er
IRT emer!in! issues &aunch *%-s
*% &aunch
&eaer
2evelop stanar istribution list, incluin! #$%$ an *% Mana!ers , responsible 2irectors an
intereste G$*" -)ecutives, an issue stanar ail' report summari.in! manufacturin! valiation
buil activit'
*% &aunch
&eaer
"apture issues for follow?up in the Issues Trac/in! Matri) an ensure closure an feebac/ to the
plant
!e6uire( Data
Feekly Pro(uction Plan an( Status
Quality results for D9T5 GCA5 an( QAP
P!!Gs 4pen )list in table for$ an( in(icate those open lon,er than 1? (ays*0
P!!Gs issue( prior (ate inclu(e all pertinent infor$ation inclu(in, the SQ% contacte( to 7ork the
issue0
-ssues bein, 7orke( 7hich $ay result in P!! or supplier action0
Top !e( Launch Alerts bein, tracke(
'uture e"ents )buil( e"ents5 PQ!!Gs5 $aHor lea(ership re"ie7s5 etc0*
June, 2012 60 GM1927
11
0
Task .u$ber/ 12
Task .a$e/
r(
Party Contain$ent )%S%P* optional BTas/ riven b' plant %- or!ani.ationC

Task 47ner/ *upplier %ualit' &aunch Mana!er
Task Ti$in,/ *tart from $$3 or M3<ns buil throu!h -n of #cceleration
Task Description/ -n!a!ement of 4
r
part' to be locate on?site at GM #ssembl' plant throu!hout launch buils
in orer to e)ecute immeiate containment of an' suspect material foun on the GM #ssembl'
line with costs transferre irectl' to the responsible supplier
This optional Task is applied only at the agreement and active engagement of the G
Assembly plant
8ey Deli"erables/
Immeiate 4
r
part' containment of an' supplier ,ualit' issue foun at the plant urin! launch with costs
transferre to supplier
Custo$er for Deli"erables/ &aunch Team, GM #ssembl' $lant
$lant enorsement of -*-$ $lant &aunch Mana!er
In?plant location for 4
r
part' operation $lant &aunch Mana!er
!esources/ *upplier %ualit', 4
r
part' ,ualit' services provier
*% &aunch
&eaer
2iscuss containment strate!' with $lant &aunch Mana!er an etermine if -*-$ is an appropriate
strate!' to support manufacturin! throu!h the launch(
*% &aunch
&eaer
Ientif' potential 4
r
part' suppliers from approve "ontrolle *hippin! provier list( Invite
ientifie proviers to ma/e an -*-$ plan an arran!e for submission to the $lant &aunch Mana!er
or ele!ate(
*% &aunch
&eaer
Lor/ with $lant &aunch Mana!er or ele!ate to !et their ecision on selecte provier, communicate
to supplier an ma/e en!a!ement plan(
*% Team
Mana!er
*en out !eneral notification to all suppliers of -*-$ process, incluin! process introuction,
stanar templates, -*-$ provier contact etails an GM contact etails for -*-$ ,ueries(
4
r
part'
provier
Execute ESEP as per process definition, engaging GM SQE for inspection process approval prior to
commencement of any containment actions.
*%- 5pon confirmation of supplier ,ualit' issue immeiatel' co?orinate with 4
r
part' provier to
confirm an commence an approve inspection process an follow?up with supplier for root cause
an corrective action implementation(
*%- =ormali.e "ontrolle *hippin! &evel 2 action a!ainst supplier within G%T* onl' once supplier fault
is proven an G$?12 failure is confirme(
-*-$ #uthori.ation
-*-$ Dotification
June, 2012 61 GM1927
12
1
Task .u$ber/ 1
Task .a$e/ :oun(ary Sa$ples D optional
Task 47ner/ *% &aunch &eaer
Task Ti$in,/ M3<s throu!h *;R$
Task Description/ Review ran!e of ph'sical samples representin! the anticipate manufacturin! variation in
orer to establish limits for parts with subAective acceptance criteria Busuall' in relation to
appearance an colorC
This optional Task is applied only as re!uired to address cases of disputed parts with
sub"ective acceptance criteria# where re!uested by the $lant or Supplier in the absence of an
alternate acceptable solution
8ey Deli"erables/
#!reement on ph'sical samples representin! upper an lower bounar' conitions of acceptabilit', with parts
si!ne, ate an store in an a!ree location for ,uic/ access an reference
Custo$er for Deli"erables/ $lant %ualit', &aunch Team, 2esi!n %ualit'
&ist of subAective parts in ispute $lant %ualit'
=ull part specifications Release -n!ineer
Ran!e of parts e)hibitin! reasonable prouction variation *upplier
!esources/ *upplier %ualit', -n!ineerin!, %ualit', Manufacturin!, 2esi!n %ualit'
*% &aunch
&eaer
Ientif' the nee for <ounar' *amples throu!h plant re,uests or on!oin! ispute over acceptable
part level base on subAective assessment criteria(
*% &aunch
&eaer
2rive <ounar' *ample evelopment in the case of parts with ispute G"# mar/?ups throu!h the
$$3 an M3<ns buil phases(
*% &aunch
&eaer
-n!a!e *%-, *upplier, -n!ineer, 2esi!n %ualit' an $lant personnel an scheule review at
mutuall' a!reeable time with supplier commitment to provie a ran!e of parts for review(
*upplier $rouce parts from si!nificant prouction run an select ran!e for review representin! reasonable
prouction variation(
*%- =acilitate <ounar' *ample review in line with process !uie an capture follow?up actions(
*cheule follow?up reviews as re,uire until si!ne samples are evelope(
!eference Docu$ents1
:oun(ary Sa$ple Process Gui(e )a"ailable throu,h GM Supplypo7er*
June, 2012 62 GM1927
13
1
Section
Global Current
June, 2012 64 GM1927
Global $aunch Process
Docu$ent 2sa,e Gui(elines by Global !e,ion
' 3 !eference 4nly )-nfor$ation only5 .othin, to fill out*
.A 3 .ot applicable for specifie( re,ion
MD 3 Man(atory Docu$ent )(ocu$ent type re6uire(5 specific for$at re6uire(*
M- 3 Man(atory -nfor$ation )(ocu$ent type re6uire(5 for$at $ay "ary5 $ini$u$
content $an(atory*
!D 3 !eco$$en(e( Docu$ent )(ocu$ent reco$$en(e(5 specific for$at re6uire(*
!- 3 !eco$$en(e( -nfor$ation )(ocu$ent reco$$en(e(5 for$at $ay "ary*
Document Number )P GME $))M N)
$rocess "ontrol $lan #uit B$"$#C GM !B97-!8 M0 M0 M0 M0
R$D Reuction *ummar' GM !B97-9! M0 M0 M0 M0
%*< #uit GM !B97-.< M0 M0 M0 M0
"ontrolle *hippin! #ssessment Matri) GM !B97-=! M* M* M* M*
"ontrolle *hippin! #ssessment GM !B97-=9 M M M M
"ontrolle *hippin! "onfirmation Repl' =orm GM !B97-=. M* M* M* M*
"ontrolle *hippin! "*10"*2 3erification -)it
"hec/list GM !B97-=; $0 $0 $0 $0
"ontrolle *hippin! &evel 1 -ntr' letter GM !B97-== M* M* M* M*
"ontrolle *hippin! &evel 1 -)it &etter GM !B97-=8 M* M* M* M*
"ontrolle *hippin! &evel 2 -ntr' &etter GM !B97-=7 M* M* M* M*
"ontrolle *hippin! &evel 2 -)it &etter GM !B97-=: M* M* M* M*
"ontrolle *hippin! &evel 2 -)it *urve' B*upplierC GM !B97-=:a M* M* M* M*
"ontrolle *hippin! 7ic/?off Meetin! Lor/sheet GM !B97-=B M0 M0 M0 M0
"ross Re!ional *upport Re,uest GM !B97-8! M* M* M* M*
"T %ualit' #ction $lans GM !B97-89 $* $* $* $*
Global -mer!in! Issue #lert GM !B97-8= M* M* M* M*
Global -mer!in! Issue #lert "ommunications GM !B97-8=a M* M* M* M*
I?"hart "ontrolle *hippin! GM !B97-88 $* $* $* $*
Dew <usiness Eol $rocess =low GM !B97-87 / / / /
2rill 2eep > Lie $RR Rea #cross Matri) GM !B97-8B M* M* M* M*
%ua Report GM !B97-7! M0 M0 M0 M0
*hop =loor -)cellence B*=-C #uit GM !B97-79 M0 M0 M0 M0
*hutown0*tart?up auit GM !B97-7. M0 M0 M0 M0
2isruption #!ena =ormat GM !B97-7= M* M* M* M*
*$R #!ena =ormat GM !B97-78 M* M* M* M*
*$R Invite letter =ormat GM !B97-78a $* $* $* $*
*tep 2own "hart GM !B97-7: M0 M0 M0 M0
*upplier #ction $lans GM !B97-7B M* M* M* M*
*upplier $erformance #ssessment Matri) G *$#M GM !B97-:< $* $* $* $*
Top =ocus #0Remove =orm GM !B97-:9 $* $* $* M
Top =ocus $rocess Dotification &etter GM !B97-:. $* $* $* M
6 Lh's 4 Times B2rill 2eep > Lie Lor/sheetC GM !B97-:; M* M* M* M*
2rill 2eep > Lie #uit GM !B97-:= M* M* M* M*
2rill 2eep > Lie Root "ause Lor/boo/ GM !B97-:8 M* M* M* M*
All (ocu$ents can be foun( at/
https100www(!msuppl'power(com0apps0suppl'power0D#*#pp0spcs0"2*RetrievalR
lobN,ualit'>subnavNlibrar'>to!!lefolerN1808
4bsolete Docu$ents inclu(e the follo7in,/
GM !B97-8<1 GM !B97-8.1 GM !B97-8;1 GM !B97-8:1 GM !B97-7<1 GM !B97-7;1 GM !B97-771
GM !B97-:!1
June, 2012 6: GM1927
Trainin, A"ailable to Suppliers throu,h
r(
Party Pro"i(ers
%raining 4Wor(shops5 )P; GME $))M N)
=S / ?isual 2orkplace C
Applying S&C Aools C
0rill 0eep D 2ide C
Error &roofing C
Eob Set Fp #ptimiGation D Error &roofing C
6abel Error &roofing C
&/MEA C
&roblem Sol4ing C
Quality Systems @asics C C
!eference 4nly Current infor$ation on trainin, an( pro"i(ers can be obtaine( in GM
Supply Po7er Quality Library
r(
Party Pro"i(er Mana,e$ent0
Appro"e(
r(
Party Pro"i(ers )Trainin,1-$ple$entation*
)ppro0ed Pro0iders %raining
Error
Proo-ing
%raining
$abel
Error
Proo-ing
%raining
,S =
7isual
Wor(place
%raining
Problem
Sol0ing
%raining
)pplying
SPC
%ools
%raining
>ob Set ?p
Error
Proo-ing =
;ptimi@ation
%raining
CS&
+mplementation
A'e &*C Group C C C C C C C
@enc'mark
Aec'nologies C C C C
6uminous Group C C C C C
?QQ *nc. C C C C
Eastern Mic'igan
Fni4ersity C
&0C C C C C
CE* C
E0S C
!eference 4nly Current infor$ation on trainin, an( pro"i(ers can be obtaine( in GM
Supply Po7er Quality Library
r(
Party Pro"i(er Mana,e$ent0
https/117770,$supplypo7er0co$1apps1supplypo7er1.ASApp1spc(s1CDS!etrie"al>
lob36uality+subna"3library+to,,lefol(er32@21
Task .u$ber/ 1
June, 2012 66 GM1927
1
Task .a$e/ Continuous -$pro"e$ent
Task Ti$in,/ Throu!hout the life c'cle of the prouct
Task Description/ 2efines the supplier+s responsibilit' to have an on?!oin! process for continuous improvement
of the prouct an relate manufacturin! processesJ reference G$?9( The intent is to reuce
variation an to ensure process stabilit' an capabilit' over time( There must be a
performance attitue for .ero efects(
Criteria for Application/ #pplies to all suppliers an proucts for the life of the part(
8ey Deli"erables/
=irst Time %ualit' Tren "hart BI?"hart recommene GM 1927?88C
$roblem solvin! capabilit' to establish root cause
$rocess "apabilit' "ontinuousl' "ompliance to *upplier %ualit' *;R B1927?04 an or 1927?04a?nameC
2rill 2eep Lor/sheet BGM 1927?9:C
R$D Reuction *ummar' BGM 1927?21C
$=M-#, $rocess "ontrol $lan, ;perator *tanari.e Lor/ Instruction G Revise
*upplier #ction $lan =orm BGM 1927?79C
2rill 2eep Lie Matri) BGM 1927?89C
Custo$er for Deli"erables/
GM #ssembl'0Manufacturin! $lants
*upplier %ualit' -n!ineer
*upplier Manufacturin! Mana!ement
Internal B=T%, $rocess "apabilit', etc(C *upplier
-)ternal 2ata #nal'sis B8?$anel, Larrant' ata, etc(C *uppl'$ower
$arts *pecific *;R BGM1927?04a?nameC 0 *%- 0 *uppl'$ower
$"$# B1927?18a?nameC
&essons &earne *upplier
!esources/ *upplier, *%-, #ssembl' $lant
*%
-
Monitor an auit the supplier+s compliance to "ontinuous Improvement re,uirements Breference G$?9C,
an also continuous compliance to $art specific *;R 0 $"$#
*%- "ommunicate specific concerns to the supplier for non?conformance, review action plans Bas re,uireC,
escalate concerns to leaership Bif re,uireC, an re,uire the supplier to implement countermeasures Bif
necessar'C(
*upplier -(entify Special Pro(uct an( Process Characteristic
*upplier shall ientif' prouct an process characteristics that re,uire 7"2* approach
Inputs for this ientification1
a( "ustomer 2rawin! Information
b( $=M-#
c( $rocess0$rouct "apabilit'
( $ast or potential issue B*i) $anel, Larrant' Report, Internal ReportC
*upplier %stablish Process Controls for ite$s i(entifie(
Inclue 7"2* items in $rocess "ontrol $lan B$"$C(
-stablish 7e' "ontrol "haracteristics B7""C &ist(
Task .u$ber/ 1 Task .a$e/ Continuous -$pro"e$ent )Continue(*
Mana!e process capabilit' an performance
June, 2012 68 GM1927
1( 3ariation control B*$"C
2( "orrective action > process improvement
5pate process capabilit' 0 performance stuies B=T%, "p0"p/C
*upplier Measure =irst Time %ualit' Breference G$?9C
=irst time ,ualit' is a measure of a process+ abilit' to ma/e ,ualit' parts without scrap or
rewor/( The rewor/ of parts can result in unesirable variation an ma' ta/e parts out of
process if the rewor/ was not initiall' comprehene in the process(
=T% shoul be measure at1
1( -n of line =T% measurement Bat a minimumCJ
2( %ualit' !ates or verification stations for /e' processes
%ualit' !ates or verification stations shoul inclue1 #larm limits establishe Be(!( 2 efects per
hourC to rive immeiate containment upstream in the processJ # $areto of failure moes for a
specific timeframeJ =T% tren chart BI?"hart format recommene G GM 1927?88C
*upplier "ontinuousl' emonstrate process capabilit' compliance to re,uirement in *upplier %ualit' *;R
BGM1927?04, an or GM1927?04a?nameC, an have an on!oin! process to reuce variation on
characteristics ientifie as 7$"+s
*up
plie
r
-ffective Root "ause #nal'sis an "orrective #ction 3erification B"ompliance with G$?6C
The supplier is re,uire to perform an effective anal'sis of technical root cause(
*'stemic root cause to be anal'.e throu!h the 2rill 2eep process usin! wor/sheet GM1927?
9:(
3erification an valiation of corrective action shoul emonstrate the abilit' to turn the
problem on an off(
*upplier R$D Reuction $rocess Breference %*<, G$?9C G to have a formal an ocumente R$D reuction
process which inclues1
# cross? functional team that meets re!ularl' an upates =M-# an "ontrol $lans
"ollection of e)ternal an internal ata relative to reAects Bscrap an rewor/C
Incorporation of internal ata B=T%, scrap, etc(C an e)ternal ata B$RR, etc(C into the =M-#
an valiation that assi!ne R$D numbers are reasonable an accurate
Ientification an implementation of action plans with timin! an accountabilit'
*upplier 5pate an revise %ualit' 2ocumentation G =M-#, "ontrol $lan, an *tanari.e Lor/( The
revisions are not onl' re,uire when there are esi!n or process chan!es, but are base on internal or
e)ternal ata(
Internal ata shoul rive ,uarterl' upates at a minimum
-)ternal ata shoul rive monthl' upates at a minimum
*upplier *upplier shoul have a process in place, which woul rive lessons learne into current an future
application of =M-#s an "ontrol $lans( The process shoul appl' lessons learne b' a loo/ across of
similar processes within the facilit' an within the compan' BRecommen 2rill Lie Matri) G GM
1927?89C an compliance to $art *pecific *;R 0 $"$# share b' *%-
G$?9
%*< B%ualit' *'stems <asicsC GM1927?40 #uit an GM1927?48 *trate!ies
*upplier %ualit' *;R GM1927?04 an or GM1927?04a?name
G$?6
$RR
I?chart BGM1927?88C
*$" #I#G 2ocuments
=M-#, $rocess "ontrol $lan BGM1927?18 an or 18a?nameC, ;perator *tanari.e Lor/ Instructions
2rill 2eep Lie Matri) BGM 1927?89C
7"2* BGM1906, GML160:9C
June, 2012 67 GM1927
Task .u$ber/ 2
Task .a$e/ QS: Quality Syste$s :asics
Task 47ner/ G$*" ? "urrent *upplier %ualit' or #vance *upplier %ualit'
Task Ti$in,/ Throu!hout life of prouct
Task Description/ %*< is a wor/shop at the supplier+s plant that teaches, evelops, an facilitates
implementation of the 11 basic strate!ies of ,ualit'( The intent is to share best practices an
to unerstan the !ap between the present state an the best practice( The wor/shop will
inclue multi?isciplinar' emplo'ees from all levels of the supplier to evelop the founation
for each strate!' usin! ata available at the plant(
1( =ast Response BInclues $roblem *olvin!, &essons &earneC
2( "ontrol of non?conformin! prouct
4( 3erification *tations
:( *tanari.e ;perations
6( *tanari.e ;perator Trainin! G JIT
8( -rror proof verification
7( &a'ere $rocess #uits
9( R$D Ris/ Reuction BReverse $=M-#C
9( "ontamination "ontrol
10( *uppl' "hain Mana!ement
11( Mana!in! "han!e
Criteria for Application/
Reactive, as a conse,uence0 e)it criteria for "ontrolle *hippin! or Top focus
$roactive, to enhance a supplier+s ,ualit' s'stem
8ey Deli"erables/
$ass %*< #uit B$ass criteria N 90Q compliance BGreenC in each strate!'C(
"omplete action plan BMaster 2ot Methoolo!' optionalC for all Aello7 or !e( ite$s
Custo$er for Deli"erables/ *upplier %ualit', *upplier, an Trainer
*upplier $erformance Report B8?$anelC *uppl' $ower
Internal > -)ternal ata anal'sis *upplier
Internal ocumentation Bi(e( Trainin! ocumentationC *upplier
"reativit' Team <i &ist G%T*
A((itional -nfor$ation/
%*< Lor/shop ;verview > #uit G GM *uppl' $ower website BGM *uppl'power(com %ualit' &ibrar'C
&a'ere #uit vieo B#vailable from the *%-C
=ast Response, 3erification *tation 3ieo B#vailable from the *%-C
!esources/ "ertifie Trainer B*upplier %ualit' -n!ineer or #pprove Thir $art' $rovierC
Multi?functional team from supplier Bt'picall' 12?16 peopleC
*upplier+s &eaership
June, 2012 69 GM1927
2
APQP QS: Task $ust be co$pliant on or before PPAP Gate
):e,innin, 7ith Mo(el Aear 2@1@ pro,ra$s*
Task .u$ber/ 2 Task .a$e/ QS: Quality Syste$s :asics )Continue(*
*%- #ppl' the %*< #uit BGap #nal'sisC at *upplier Gate Review K1 usin! %*< auit form GM1927?40(
%*< is to be assesse a!ainst the manufacturin! plant %ualit' *'stems inepenent of prouct or
specific manufacturin! process(
Rules for the application of the %*< #uits1
"ustomer Monitore #$%$ G Manator'
*upplier Monitore #$%$ G #t *%- 2iscretion Brecommene, if not passe within last 12
months
#uit must be performe b' GM *%- or a Thir $art' where a!ree
*%- 0 <u'er
0 2R-
=or Greenfiel suppliers, appl' the Greenfiel > <rownfiel 2evelopment #ssessment $rocess
GM1927?41 in place of %*<(
*%- $erform %*< wor/shop as per %*< $resentation GM1927?48 at supplier, if re,uire(
*%- =acilitates activities with GM Thir $art' #pprove $rovier BoptionalC(
Monitor the *upplier #ction $lan on a timel' basis(
"onucts %*< auit an provies status(
$rovies appropriate follow up(
$articipates or conucts wor/shop BoptionalC(
*%- $erform the %*< Compliance Audit an *i!n?off the #ction $lan final implementation GM1927?40( In
face of lac/ of full implementation, the open issues will be aresse b' Master 2ot Battache to the
auit formC an the $ro!ram Mana!ement $RR rules will be applie(
*%- =or Greenfiel suppliers, *i!n?off the #ction $lan final implementation of the Greenfiel > <rownfiel
2evelopment #ssessment $rocess GM1927?41(
*upplier #ssumes responsibilit' an ta/es ownership of all activities to implement %*<(
#vises the customer of implementation status an an' foreseen impenin! problems(
$rovies action plans with appropriate etail, timin!, ownership, etc(
Implements action plan on a timel' basis(
*upplier #t the %*< Gap #nal'sis auit, or at the Greenfiel > <rownfiel 2evelopment #ssessment $rocess
auit, provie action plans with appropriate etail, timin!, ownership, etc(
*upplier Implement an verif' effectiveness of all the action plan items before *upplier Gate Review K4(
*upplier 7eep the customer upate re!arin! implementation status an an' issues or concerns with
implementation(
%*< $resentation GM1927?48
%*< #uit =orm GM1927?40
Greenfiel 0 <rownfiel chec/list GM1927?41
*upplier #ction $lan =orm GM1927?79
PreD7ork
*%- oes the followin!1
- Ientif' suppliers to be traine(
- $rovie overview of %*< to suppliers iniviuall' or at a supplier s'mposium Bpurpose, content,
benefits, an successesC(
- Inform suppliers of wh' %*< is recommene or re,uire(
- #!ree on a metho of trainin! Bi(e( supplier pa's thir part' trainer, GM provies trainin!C(
# %*< auit b' a certifie *%- shall be one to etermine the necessit' for a wor/shop(
*upplier esi!nates a champion for trainin! an implementation process for each strate!'(
*upplier an Trainer ma/e arran!ements for a wor/shopBsC base on the auit results for each strate!' on the
#uit *ummar' pa!e(
*trate!' N R-21 Lor/shop Re,uire for that strate!'(
June, 2012 69 GM1927
=or e)ample the *ummar' pa!e shows =ast Response an Ris/ Reuction R-2, the
wor/shop trainer onl' elivers trainin! for those strate!iesC
*trate!' N M-&&;L1 #!reement between the *%- an the *upplier if wor/shop trainin! is re,uire
B#n action plan for each Re0Mellow item is re,uireC
Task .u$ber/ 2 Task .a$e/Quality Syste$s :asics )Continue(*
Con(uct an( (eli"er Forkshop $aterial as re6uire(0
ST!AT%GA "E#M$I;D #TT-D2--* #$R;V( 25R#TI;D $R-?R-%5I*IT-*
4"er"ie7 Fhy are 7e
here
*%- #&& 40 minutes Moel &ine0#rea
selection
1* 'ast !esponse
)Proble$ Sol"in,5
Lessons Learne(*
$lant
Mana!er0
Manufacturin!
&ea
$lant &eaership, %ualit'0
Manufacturin! -n!ineers,
=acilities *upport,
*upervision
2 hours <uil =ast Response
<oar > populate with
issues for review in the
wor/shop
2* Control of nonD
confor$in,
pro(uct
%ualit'
Mana!er
Manufacturin! > %ualit'
$lant &eaership >
-n!ineers, Moel #rea
*upervisor, team members
1 hour "urrent e)amples of
ocuments > or
stanars to compare
* 9erification
Stations
$lant
Mana!er0
Manufacturin!
&ea
$lant &eaership >
2 hours 3erification *tation
initial template0 boar
populate with
ocuments
=* Stan(ar(iIe(
4perations )FP4D
?S5 St(0 4peration5
Job -nstructions5
Ga,in,*
-n!ineerin!
Mana!er
$lant &eaership >
: hours *hop =loor Mar/in!
*tanars establishe(
"urrent e)ample of
ocuments to compare(
?* Stan(ar(iIe(
operator trainin,
ER0$ersonnel
Mana!er
$lant &eaership >
1 hour "urrent Metho to
Train to be reviewe
a!ainst the :?*tep
Metho
;* %rror proof
"erification
-n!ineerin!
Mana!er
$lant &eaership >
ocuments to compare
B* Layere( Process
au(its
$lant
Mana!er0
Manufacturin!
&ea
$lant &eaership >
2 hours "urrent e)amples of
ocuments to compare
C* !P. !isk
!e(uction )!e"erse
P'M%A* Care
)Custo$er
Acceptance An(
!e"ie7 %"aluation*
-n!ineerin!
Mana!er
$lant &eaership >
ocuments to compare
<* Conta$ination
Control
-n!ineerin!
Mana!er
$lant &eaership, %ualit'0
Manufacturin! -n!ineers,
=acilities *upport,
*upervision
ocuments to compare
1@* Supply Chain
Mana,e$ent
%ualit'
Mana!er or
"orporate
*upplier
%ualit'0
$urchasin!
"orporate, *ite, $urchasin!
> %ualit' &eaership an
*upport *taff
ocuments to compare
11* Mana,in, Chan,e -n!ineerin! $lant &eaership, %ualit'0 4 hours "urrent e)amples of
June, 2012 80 GM1927
Mana!er Manufacturin! -n!ineers,
=acilities *upport,
*upervision
ocuments to compare
Task .u$ber/ 2 Task .a$e/Quality Syste$s :asics )Continue(*
#fter each wor/shop1
#nal'.e the current ,ualit' s'stem, ientif' !aps, an create su!!estions0forms0ne)t steps to implement
each strate!'(
*hop floor strate!ies which focus in manufacturin! or process areas shoul be applie on a pre?selecte
moel line or area( *trate!ies which appl' inclue 3erification *tations, *tanari.e ;perations an
Trainin!, -rror $roofin!, &a'ere $rocess #uits, Ris/ Reuction, an "ontamination "ontrol( The
concept is to focus on 1 line or area first to1
o 2evelop an tune the process to how the supplier oes business > meet the intent
o 2evelop "hampions in each strate!'
o "hampionBsC evelop a plan to roll out what the' learne to other areas(
=ollow?5p
GM ma' re,uest 0 re,uire the supplier to contract an approve GM thir part' to conuct the wor/shops(
*upplier evelops an #ction $lan BMaster 2ot Methoolo!' su!!esteC to trac/ implementation of the /e'
strate!ies an improvements(
*%- approves an monitors the #ction $lan on a timel' basis(
5pon completion of #ction $lan tas/s, the *%- conucts a %*< auit to assess level of implementation(
*upplier to provie an action plan with timin! to roll out the shop floor strate!ies to the ne)t line or area(
* SQE denotes GM Supplier Quality Engineer or approved GM SQ Representative

June, 2012 81 GM1927
Task .u$ber/
Task .a$e/ Shut(o7n 1 Startup Acti"ity
Task 47ner/ G$*" G "urrent *upplier %ualit'
Task Description/ The purpose of the *hutown0*tartup #ctivit' BSD1S2C is to implement stanari.e wor/ for
both the *upplier %ualit' Group an its suppliers, specificall' focuse aroun e)tene
shutown perios an subse,uent startups( -)amples inclue1 "orporate BHsummerIC
shutowns, "hristmas shutown, etc(, but the tas/ an tools can be use b' an' supplier when
the' are face with an' e)tene shutown0startup, such as the elimination an0or restartin! of
a prouction shift or an e)tene wee/en(
The !oal of the *hutown0*tartup #ctivit' is W-R; maAor isruptions cause b' a supplier+s
shutown an subse,uent restart of operations(
8ey Deli"erables/
"omplete *hutown auit form
Master 2ot action plan for Ei!h ris/ suppliers
-)tene shutown perios, such as the H*ummer *hutownI, H"hristmas *hutownI,
-)traorinar' $rouction *hutown
*electe hi!h?ris/ suppliers base on establishe criteria( B-)amples an not limite to
are the potential hi!h ris/ suppliers criteria coul inclue1 "ritical0*pecial $rocess BEeat
Treatin!, $latin!, "oatin!, etc(C, Ei!h $$M, -mer!in! Issues, $lant 2isruptions, Ei!h or
Ei!h "ost Larrant', Tool Moves, $rocess "han!e, &aunch Issues, "*1 or "*2
*upplier+s, $ro!ram Mana!ement $RR+s, Ei!h =inancial Ris/ suppliers rate Re, new
supplier to GM, an othersC
Custo$er for Deli"erables/ *%-
*% &eaership
<u'er
*hutown0*tartup #uit =orm BGM 1927?74C O Instructions *uppl' $ower
Bnewest version, 90 %uestionsC
Master 2ot #ction $lan BGM 1927?79C *uppl' $ower
Ei!h Ris/ *upplier &istin! with "-; > $lant Mana!er, G%T*
Dames, e?mail aresses Breasonable si.eC
June, 2012 82 GM1927
3
!esources/ *% $rocess02ata Group Bwhere applicableC
Task .u$ber/ Task .a$e/ Shut(o7n 1 Startup Acti"ity )Continue(*
*% "oorinator0*%
&eaer
Eols an initial conference call with the representatives to review obAectives, the process an
/e' ates(
Ientifies /e' criteria for selectin! tar!ete suppliers for the *20*5 #uit activit', as su!!este
b' customer plant
$revious evience or concern of poor startup at the supplier
2ocuments the *%-+s stanari.e wor/ as part of the *20*5 #uit activit'(
*% Team Ientifies the suppliers to be tar!ete for the *20*5 activit' base on the criteria provie
#ssi!ns *%-+s to perform the stanari.e *20*5 wor/(
*%- ;btains the contact information for the assi!ne supplierBsC, incluin! the "-; an $lant
Mana!er name, phone an e?mail aress(
*ens the stanari.e communication0e?mail to the supplier( TEI* *E;5&2 <- ;$TI;D#&
B*-D2 TE- #52IT T; TE- *5$$&I-R *ID"- *;M- *%- T-#M* ";D25"T ;D *IT-
R-3I-L ;D&MC
*upplier $erforms a self?assessment of their shutown0startup reainess usin! the *20*5 auit an
supportin! ocumentation provie b' GM(
"ompletes the *20*5 auit form an returns to the assi!ne *%- with appropriate supportin!
ocumentation0evience, or completes the web?base *20*5 online surve' Bif availableC(
2evelops an action plan to resolve an' issues ientifie in the self?assessment an implements
containment an0or corrective actions( *ens the action plan to the assi!ne *%-(
*%- Ju!e the supplier+s performance BR?M?GCself?assessment on the shutown0startup auit form or
surve', loo/s for evience to support the supplier+s self assessment, an challen!es the supplier
if no evience is provie(
Gives the supplier an overall R?M?or G ratin! an upates the supplier+s status on a master
trac/in! list
=or Mellow suppliers, at a minimum, the *%- contacts the supplier to obtain
clarification0evience or further feebac/ on the open issues, an to re,uest a supplier action
plan if re,uire(
=or Re *uppliers, the *%- oes an onsite review at the supplier location to resolve an' re
issues an review the supplier+s action plans(
$laces the supplier into G$?12 or "*2 until all open issues are resolve(
Reviews the supplier+s pro!ress in resolvin! open issues an in implementin! the action plan
5pates the supplier+s R?M?G overall status on the master?trac/in! list(
*upplier Reviews an rolls out GM *hutown0*tartup presentation internall'(
Implement G$?12 or "*2 as re,uire(
A((itional -nfor$ation/
$revious *hutown #uit, if applicable(
*hutown plan presentation(
June, 2012 84 GM1927
*hutown0*tartup #uit =orm BGM 1927?74C
Master 2ot #ction $lan BGM 1927?79C
% S&' denotes G Supplier &uality 'ngineer or approved G S& Representative
Task .u$ber/ =
Task .a$e/ Process Control Plan Au(it + Part 1 Process Specific Au(its
Task 47ner/ *upplier %ualit' -n!ineer
Task Ti$in,/ Throu!hout the life of the prouct
Task Description/ The purpose of the $rocess "ontrol $lan #uit is to ensure the supplier is followin! the
ocumente $rocess =low 2ia!ram an e)ecutin! the $rocess "ontrol $lan that was the basis for $$#$( It is also to
ensure the supplier is maintainin! an upatin! sai ocuments, incluin! $rocess =low 2ia!rams, $=M-#s, an
$rocess "ontrol $lans, while e)ecutin! continuous improvement(
The purpose of the $art0 $rocess *pecific #uits is to ensure that the supplier has specific controls in the process
that are not covere in the $rocess "ontrol $lan #uit( The $art 0 $rocess *pecific #uits are esi!ne to be use in
combination with the $rocess "ontrol $lan #uit(
8ey Deli"erables/
$rocess "ontrol $lan #uit BGM 1927?18C
$art *pecific or $rocess *pecific #uits BGM 1927?18a?nameC
*upplier #ction $lan BGM 1927?79C, if re,uire, approve b' *%-
Custo$er for Deli"erables/ *%-, *% Mana!er, *upplier
$RR #nal'sis *ummar' G%T*
*upplier+s Internal 2ata #nal'sis *upplier
$rocess =low 2ia!ram *upplier
$=M-# *upplier
$rocess "ontrol $lan *upplier
!esources/ *upplier Representative, *%-
*%- 2ecies or is assi!ne to visit a supplier to1
Review a specific issue0concern
Review an overall performance concern
Gain a better unerstanin! of the supplier+s processes, etc(
*%- Reviews appropriate e)ternal performance ata( 2ata shoul inclue 8 $anel "harts, $RRs, or a specific
part0process concern(
*%- "ontacts supplier+s %ualit' Mana!er to e)plain the nature of the visit an ientif' specific e)pectations
relative to ocuments Bsuch as part print, =M-#+s, $rocess "ontrol $lan, etc(C that nee to be rea' for
review(
*%- Ientifies which prouct or process re,uires an auit(
June, 2012 8: GM1927
4
"hooses appropriate auit or auits to conuct(
*%- -nsures that appropriate supplier representatives participate in the auit(
-nsures the *upplier unerstans ocumente concerns0non?conformances(
Implements appropriate action, if necessar', to ensure conformance to re,uirements an reuce ris/ of
maAor non?conformancesJ such as containment, "*1 or "*2(
*ummari.es e)pectations relative to1
Immeiate corrective actions
#ction plans, format an ue ates
=ollow?up time frame
#itional re,uirements an e)pectations
*upplier *upplier implements an' aitional internal process controls re,uire to reuce the ris/ of maAor non?
conformance immeiatel', to insulate the GM Manufacturin! facilit' or the "ontainment Gate(
Task .u$ber/ = Task .a$e/ Process Control Plan Au(it + Part 1 Process Specific
Au(its )Continue(*
*upplier $rovies re,ueste ocuments an participates in #uit(
5nerstans concerns0non?conformances ientifie b' the *%-(
Implements an' immeiate containment0aition process controls as irecte(
2evelops, ocuments, an provies action plan with appropriate etail, timin!, ownership, etc(
Implements action plan on a timel' basis(
!eference Docu$ents /
*upplier #ction $lan BGM 1927?79C
"ontinuous Improvement BG$?9C
June, 2012 86 GM1927
4
Task .u$ber/ ?
Task .a$e/ SQ% Creati"ity Tea$ Support
Task 47ner/ G$*" G *upplier %ualit'
Task Ti$in,/ ;n?!oin! process specific to "reativit' Team
Task Description/ *%- "reativit' Team B"TC support is a process to rive ,ualit' in the "reativit' Teams b'
proviin! the voice of *upplier %ualit' into the G$*" sourcin! process( Throu!h the creation of "T ,ualit' action
plans, *%-+s en!a!e the "T in strate!ic an up?front activities to !row, fi), or e)it suppliers on the "reativit' Team
<i &ist B"T<&C( #itionall', "T ,ualit' action plans ma' be utili.e to irect *% resources an0or complement
the Top =ocus process( The *%- assi!ne to the "reativit' Team provies the voice of the customer throu!h
feebac/ from *upplier %ualit' into the "reativit' Team(
8ey Deli"erables/
"T %ualit' #ction $lans BGM 1927?82C
5pate "T <i &ist
Grow?=i)?-)it *trate!' BG=-C
"T Metrics Tool
*tep?own "harts BGM 1927?79C ;ptional
Custo$er for Deli"erables/ *upplier, *upplier %ualit', "reativit' Team(
"T $erformance Report B8 $anelC *uppl' $ower
"reativit' Team <i &ist B"T<&C G%T*
"T Metrics Tool BMonthl'C *uppl' $ower
%ualit' $ro!ress "hart B"T<&C G%T*
$RR etail review G%T*
"T Roll out scheule "T
"T *% Roles an Responsibilities *uppl' $ower
%*< B%ualit' *'stems <asics G GM1927?40C *uppl' $ower
%ua Report BGM1927?71C *uppl' $ower
$"$# B$rocess "ontrol $lan #uit ? GM1927?18C *uppl' $ower
$*# B$otential *upplier #ssessmentC *uppl' $ower
June, 2012 88 GM1927
5
!esources/ *upplier %ualit' -n!ineer G Global "hampion > Re!ional #ssi!ne "T *upport, Global 0
Re!ional <u'ers, "T members, Global 0 Re!ional "ommoit' Mana!er, Global 0 Re!ional "ommoit' 2irector,
*upplier

Task .u$ber/ ? Task .a$e/ SQ% Creati"ity Tea$ Support )Continue(*
*%- *% "T Global "hampion reviews "T necessar' inputs(
*%- *% "T Global "hampion involvement within the "T to etermine the Grow?=i)?-)it *trate!' an the
commoit' /e' rivers(
*%- *% "T Global "hampion participates in the "T meetin!s, unerstans the "T business plan, presents
specific "T supplier ,ualit' an status of ,ualit' re supplier reuctions incluin! reportin! of supplier
reporte maAor isruptions(
*%- *% "T Global "hampion maintains an is the master approver 0 reAecter or !ate?/eeper of the "T <i
list( Ientifies non?!reen ,ualit' rate suppliers an those without T*189:9 status in G%T*( Review
actions specific to the "T wee/l' for the s'stem "T <i list upates(
*%- *% "T Global "hampion coorinates re,uire new supplier auits with their *% counter?parts in the
other re!ions an own G supports the G$*" sourcin! process BR=%?Tar!et *ettin!?=inal
RecommenationsC
*%- *% "T Global "hampion maintains the necessar' sourcin! ,ualit' ocuments as specific to the "T that
is assi!ne B$*#, $"$# an %ua Report G %ualit' <usiness "aseC
*%- *% "T Global "hampion creates an maintains the %ualit' "T #ction $lans which inclues Grow 0 =i)
Re suppliers to the specific "T G provie awareness to the "T an $urchasin! &eaership(
*%- *% "T Global "hampion reviews sourcin! pac/a!es within the "T BR=%?Tar!et *ettin!?=inal
RecommenationsC(
*%- *% "T Global "hampion uses the "T Meetin!s for poor performance supplier review presentations b'
the supplier that are Grow 0 =i) suppliers(
*%- *% "T Global "hampion uses an' or all tools to improve the supplier ,ualit' performance which can
inclue G ain! to the Top =ocus process, *upplier specific Master 2ot #ction $lans, 8$anels, an
*upplier *tep?own charts(
"ommoit'
Mana!er
$rovies "T a!ena for each meetin!, reviews "T business plans, rollout scheule Bmonthl'C, establish
"T $$M tar!ets each 'ear B:
th
%TRC an "T performance, an establishes with the team inputs the
G0=0- *trate!' an the mana!ement of the "T <i list with the *% "T Global "hampion(
"ommoit'
Mana!er
"oorinates the sourcin! pac/a!e review before the G$*" I*" *ourcin! meetin! within the "T
members BR=%?Tar!et *ettin!?=inal RecommenationsC which supports the G0=0- *trate!'( $rovies
*% a!ena time to present "T ,ualit' ata an supplier reviews(
*%- *% "T Global "hampion attains re,uire sourcin! approvals or reason for reAectin! a sourcin! ecision
B*% in the supplier re!ionC provies the *% approval on the G$* Recommenation sheet(
*%- *% "T Global "hampion ensures non?!reen ,ualit' suppliers who will D;T be !reen b' the time of the
sourcin! recommenation is D;T inclue in the $re?R=%( "ommunications the re!ional *% assi!ne
re,uire G refer to the "T %ualit' #ction plan trac/in! which also inclues new suppliers to GM G
Greenfiel an <rownfiel locations(
*%- *% "T Global "hampion must communicate an coorinate the proper ocumentation Bre!ional *%
supportC for Re %ualit' *ourcin! 2ecision+s G %ua Report B%ualit' <usiness "aseC must be approve
b' the -)ecutive *% 2irector locate in the supplier re!ion before the G$*" I*" *ourcin! meetin!(
*%- 0 <u'er # an remove suppliers to the "T <i list as a!ree b' the "T G *% "T Global "hampion reviews
June, 2012 87 GM1927
0 "T
Members
an approves or reAects actions to the "T <i list wee/l'(
*upplier $oor performance Grow 0 =i) suppliers with the a!reement of the "T will present at the "T Meetin!s
their specific corrective actions to return to ,ualit' HGreenI status on the "T <i list( *upplier
leaership provies ocuments an rives the improvement process(
*%- *% "T Global "hampion 0 re!ional *% support reviews wee/l' supplier ,ualit' status "T <i list G new
Re *uppliers an chan!es to I*;0T*189:9(
*%- *% "T Global "hampion 0 re!ional *% support reviews the "T Metrics Tool upate once monthl' after
the $$M ata is release B9
th
of monthC
*%- *% "T Global "hampion 0 re!ional *% support provies the $urchasin! leaership when re,ueste the
re,uire supplier ,ualit' ata as neee for supplier e)ecutive reviews Bas neee G 8panel charts, $RR
histor', $$M histor' etail, otherC(
*%- *% "T Global "hampion 0 re!ional *% support follows the GM1927 G #$%$ Tas/ 4 G *ourcin!
-li!ibilit'(
Task .u$ber/ ? Task .a$e/ SQ% Creati"ity Tea$ Support )Continue(*
%ua Report BGM 1927?71C
*upplier %ualit' *tep own "hart BGM 1927?79C
"T %ualit' #ction $lan BGM 1927?82C
"T <i &ists G%T*
"T Metrics Tool G GM*$
*MT 0 Global "T "ontacts &ist ? GM*$
8 $anel charts GM*$
GM1927 G #$%$ Tas/ 4 G *ourcin! -li!ibilit', GM*$
%*< B%ualit' *'stems <asics G GM1927?40C GM*$
$"$# B$rocess "ontrol $lan #uit ? GM1927?18C GM*$
$*# B$otential *upplier #ssessmentC GM*$
P *%- herein refers to GM *upplier %ualit' -n!ineer or approve GM *% Representative
June, 2012 89 GM1927
Task .u$ber/ ;
Task .a$e/ Global %$er,in, -ssue1Alert Process
Task 47ner/ *% Representatives
Task Description/ The purpose of the Global -mer!in! Issue0#lert $rocess is to implement stanari.e wor/ for
G$*" *upplier %ualit', GM %ualit' ;r!ani.ation an the GM suppl' base, specificall'
focuse aroun communication an initial activities for emer!in! ,ualit' issues that ma'
impact Manufacturin! or #ssembl' "enters, or an' other receivin! locations in the same or
other re!ions( The intent is to minimi.e potential impact of emer!in! ,ualit' issues throu!h
effective communication, containment activities, an establishe brea/ points with certifie
prouct(
Criteria for Application1
$art %ualit' "oncerns that potentiall' impact the followin! areas1
1C %ualit' Gates(
2C Global "ustomer #uit BG"#C
4C 2irect Run Rate, 2irect Run &oss, =T%
:C "(#(R(-
6C 3ehicle repair float
8C -)cessive repair time
7C Main assembl' line owntime
9C 3ehicle *hippin! 'ar on XE;&2+ status
2:hr "2$ B"oncern 2etection $rocessC
8ey Deli"erables/
Global -mer!in! Issue #lert BGM 1927?86C
"onference call *cheule
"ertifie Material0<rea/ $oints
"ontrolle *hippin! Bif re,uireC
-mail Issue "ommunication Template BGM1927?86aC
Custo$er for Deli"erables/ GM Manufacturin!, #ssembl' centers0*$;0other receivin! locations, *upplier
%ualit'(
June, 2012 89 GM1927
6
$roblem escription #ssembl' "enter0*% 0%-
Global "ustomer #uit BG"#C #ssembl' "enter
2irect Run Rate, 2irect Run &oss, verification stations #ssembl' "enter
"(#(R(-( #ssembl' "enter
*hippin! Eol #ssembl' "enter
3ehicle Repair =loat #ssembl' "enter
Main &ine 2owntime #ssembl' "enter
!esources/ *upplier Mana!ement, *upplier %ualit' -n!ineer0*upervisor, %ualit' -n!ineerin!, 4
r
$art'
$rovier Bif applicableC, $">&0M*; Bif applicableC,
Task .u$ber/ ; Task .a$e/ Global %$er,in, -ssue1Alert Process )Continue(*
Assess$ent Phase
%-0*% # si!nificant ,ualit' concern is ientifie at a GM manufacturin! location which has potential for
meetin! the one or more criteria escribe in the !lobal maAor isruption efinition(
%-0*% 2etermine potential severit' an ientif' appropriate sta/eholers0resources(
%-0*% Immeiatel' communicate concern to local leaership an *% $lant *upport Mana!er
%-0*% 2etermine if other GM locations are affecte an notif' %ualit' &eaership at each location
%-0*% #ssesses which of the followin! situations e)its1
*ituation #1 *upplier is locate in the same re!ion as all GM receivin! locations
*ituation <1 *upplier is locate in the same re!ion as the etectin! GM location, but ships to an
aitional GM location in another re!ion(
*ituation "1 *upplier is locate in ifferent re!ion from the etectin! location
%-0*% Issue $RR to supplier reference G$?6
-$ple$entation Phase
%-0*% *ituation #J "ontact the supplier an immeiatel' e)ecute the followin!1
"omplete0istribute the -mer!in! Issue Report1
? Translate issue into print or bounar' specifications(
? -stablish sort criteria(
? 5nerstan potential root cause(
? 5nerstan scope of problem Bwhen i it potentiall' startC(
? Metho to certif' material(
? -stablish brea/ point an metho to ientif' certifie material(
? "ontain an certif' the pipeline(
? Dotif' receivin! locations of certification I2 an estimate time of arrival of certifie
material(
%-0*% *ituation <, =ollow activities for *ituation # an also sen the -mer!in! Issue Report to the sin!le
point contact in the affecte re!ion Breference "ross Re!ional *upport Matri)C(
%-0*% *ituation ", =ollow activities for *ituation # an also o the followin!1
*en the -mer!in! Issue Report to the sin!le point contact in the re!ion responsible for that supplier
Breference "ross Re!ional *upport Matri)(C
*et up a conference call with the supplier an the responsible *%- representative to e)ecute the
steps reference in *ituation #(
%-0*% *et up subse,uent conference calls to complete activities(
Monitor an( Check Phase
%-0*% "learl' unerstan the roles an responsibilities for subse,uent tas/s(
%-0*% *ubse,uent activities outsie the scope of this tas/ inclue1
?3erif' the brea/ point is still intact
? 2rill 2eep Lie Lor/sheet anal'sis BGM1927?9:C
?3erification of root cause
?"orrective #ction
#itional process controls Berror proofin!, la'ere auitin!, etc(C
Re!ional *% Travel to *upplier+s &ocation to confirm containment an corrective actions
June, 2012 70 GM1927
*upplier "ommunicate the -mer!in! issue to all affecte "ustomer &ocations(
-)ecute activities specifie in H*ituation #I(
2rill 2eep Lie Lor/sheet anal'sis BGM1927?9:C
Timel' containment an response to $RR per G$?6
#tten all "onference calls as re,uire(
$articipate in an'0all follow up reviews0auits at the *uppl'in! location(
G$?6
Global -mer!in! Issue #lert BGM 1927?86C
-mail Issue "ommunication Template BGM1927?86aC
2rill 2eep Lie Lor/sheet anal'sis BGM1927?9:C
Global -mer!in! Issue 2efinition
% S&' denotes G Supplier &uality 'ngineer# S&A# or approved G S& Representative(
%%Completion of the various activities in this task may re!uire the collaboration of a number of
&')s *S&'s( It is critical that these &')s* S&')s understand their roles and deliverables(
Task .u$ber/ B
Task .a$e/ MaHor Disruption Pre"ention )as per GPD?*
Task Description/ The intent of this tas/ is to rive proactive activit' into selecte suppliers to ientif' an
minimi.e ris/ of emer!in! issues an BMaAor 2isruptionsC throu!h ata anal'sis, process
reviews, an leaership en!a!ement(
A((itional Description/ The MaAor 2isruption $revention $lan consists of the followin! elements1
"onference for selecte suppliers
;n?site visit at selecte suppliers
8ey Deli"erables/
$rocess "ontrol $lan #uit BGM 1927?18C on hi!hest ris/ process or prouct value stream(
2oc/ #uit
$roblem *olvin! $rocess for Technical Root "ause
-ffective *'stemic Root "ause #nal'sis B4V6 Lh's 2rill 2eep GM 1927?9:C BRea #cross 2rill Lie
GM1927?89C
3erification of "orrective #ction Implementation
3erification of &essons learne B$RR Rea #crossC
5tili.ation of Tools as #ppropriate
R$D Reuction $rocess
G$?12
"*1 an "*2
%*< BGM 1927?40C B96Q no re itemsC
$rocess *pecific #uits
*pecial $rocess #uits
Eistor' of $RR,s
8 $anel 2ata trenin! be'on acceptable tar!ets for commoit'
*uppliers who have ha ,ualit' MaAor 2isruptions an0or emer!in! issues
5nsatisfactor' score for $"$# or %*< resultin! in HRe *tatusI
"T Metrics Tool $erformance
&aunch issues
June, 2012 71 GM1927
7
Custo$er for Deli"erables/
"reativit' team
GM #ssembl'0Manufacturin! $lants
*upplier
*upplier %ualit' Mana!ement
*upplier $erformance 2ata B8 $anel "harts, etc(C *uppl' $ower
$RR etail review G%T*0*upplier
GM #ssembl'0Manufacturin! $lant metrics *%-
Internal0-)ternal 2ata #nal'sis *upplier0*%-
Task .u$ber/ B Task .a$e/ MaHor Disruption Pre"ention )as per GPD?* )Continue(*
!esources/ *upplier, %ualit' -n!ineer, GM #ssembl' $lant $ersonnel, an *upplier
*%
&ea
ers
hip
*elect *uppliers for tar!ete MaAor 2isruption prevention activit'
Train *%-+s relative to e)pectations an re,uire auits
#ssi!n *%-+s to selecte suppliers
*%- Review performance of assi!ne selecte suppliers an ientif' parts0processes of hi!h ris/(
Ma/e arran!ements to have supplier prepare 2rill 2eep B4V6 Lh'sC an $RR Rea #cross, Bref G$ ?6C
for ientifie issues prior to *%-+s visit(
Ma/e arran!ements to have supplier review their MaAor 2isruption $revention $lan urin! *%-+s visit(
*upplier 2ocument the *'stemic root cause of the ientifie issue on the B4V6 Lh's 2rill 2eepC ocument
consists of the followin!1
Manufacturin! G Lh' i the manufacturin! process not prevent the efect from bein!
prouceR
%ualit' G Lh' i the ,ualit' process not etect the efect an prevent it from escapin! the
processR
$lannin! G Lh' i the plannin! process not preict an prevent the efectR
2ocuments implementation of lessons learne b' completin! the $RR Rea #cross matri)(
5pates their MaAor 2isruption $revention $lan to1
$reict potential areas of ris/ b' reviewin! internal0e)ternal ata(
$revent the nonconformance throu!h manufacturin! controls(
$rotect0etect the nonconformance b' enhancin! the ,ualit' s'stem(
2evelops an reviews action plan with *%-BGM1927?79C
*%
&ea
ers
hip0
*%
-
"onuct *upplier conference with -)ecutive leaership of *upplier
Review MaAor 2isruption $revention $lan
"learl' present e)pectations, eliverables, an conse,uences(
*%- "onucts on?site visit of assi!ne suppliers(
-nsure supplier uses a iscipline approach in eterminin! Technical Root "ause #nal'sis an
corrective action verification B"ompliant with G$?6 $rocessC( "onuct 2rill 2eep B4V6 wh'sC on
June, 2012 72 GM1927
selecte issues0$RR,s to ensure a thorou!h unerstanin! of s'stemic root causes( 5se the 2rill
2eep Root "ause $areto anal'sis tool to reveal *'stemic issues an complete an action plan to
aress(
"onucts a $rocess "ontrol $lan #uit on hi!hest ris/ process or prouct value stream to verif' the
followin!1
;perator Instructions 0stanar wor/ bein! followe(
"ontrol $lan -)ecution(
-rror $roofin! effectiveness an verification(
"orrective action implementation an effectiveness(
=M-#+s control plans, an operator instructions have been upate(
G$?12 or containment areas(
"onucts a 2oc/ #uit
=or selecte hi!h?ris/ parts, review material that has been labele an is rea' to ship for possible
efects( Referencin! previous problems note in $RR+s is avisable(
-nsure that supplier has a routine process for oin! oc/ auits(
If concerns are ientifie, ensure appropriate actions are ta/en for the specific issues( This ma'
inclue *upplier #ction $lan, G$?12, or e)ecution of controlle shippin! &evel 1 or level 2(
"ompletes a $"$# or %*< #ction $lan an provies to the *% &eaership(
"onucts a %*< auit to verif' the suppliers ,ualit' s'stem supports the prevention of maAor
isruptions(
Task .u$ber/ B Task .a$e/ MaHor Disruption Pre"ention )as per GPD?* )Continue(*
G$?6
G$?9
G$?12
*upplier %ualit' *;R GM1927?4, $art *pecific %ualit' *;R BGM1927?04a?nameC
2rill Lie Matri) BGM 1927?89C
$"$# #uit BGM1927?18C
%*< #uit BGM1927?40C, %*< Lor/shop BGM1927?48C
$"$# BGM1927?18a?nameC *pecific $rocess #uits B&ID7C
"T Metrics Tool B=or GM Internal 5se ;nl'C B&ID7C
P *%- herein refers to GM *upplier %ualit' -n!ineer or approve GM *% Representative
June, 2012 74 GM1927
Task .u$ber/ C
Task .a$e/ Controlle( Shippin, Le"el 1 )CS1*
Task 47ner/ *upplier %ualit' -n!ineer B*%-C
Task Ti$in,/ "urrent $rouction, response to *upplier ,ualit' concerns
Task Description/ "ontrolle *hippin! &evel 1 is a eman b' "ustomer that a supplier put in place a reunant
inspection process at the suppl'in! location to sort for a specific an specifie nonconformance, implement a root?
cause an problem solvin! process, an isolate "ustomer from the receipt of nonconformin! parts0material( The
reunant inspection is in aition to normal controls, is enacte b' the supplier an must be in aition to the
normal prouction process controls( *uppliers that provie proucts to multi?re!ions will re,uire that the GM *% in
the supplier re!ion provie !lobal lea urin! their re!ional supplier+s "*1 process(
A((itional Description/ The ata obtaine from the reunant inspection process is critical as both a measure of
the effectiveness of the seconar' inspection process an the corrective actions ta/en to eliminate the initial
nonconformance( Recurrence for the same failure moe at the "ustomer Manufacturin! "enters urin! the "* 1
process is another measure of the effectiveness of the corrective actions an containment process(
Criteria for Application Ban' of the items below ma' be consiereC1
Repeat $RR+s
*upplier+s current controls are not sufficient to ensure conformance to re,uirements
2uration, ,uantit', an0or severit' of the problem
Internal0-)ternal *upplier ata
%ualit' $roblem in the fiel Bi(e( $RT*, Larrant', J2 $owerC
MaAor 2isruptions
8ey Deli"erables/
"ertifie Material to the "ustomer facilit'
I?"hart BGM 1927?88C to emonstrate prouct ,ualit' confor$ance Bnonconformin! vs(
,uantit' chec/eC
June, 2012 7: GM1927
8
2ocumente an verifie "orrective #ction
#itional process controls to prevent future occurrences
Revise $"$s, $=M-#, *tanari.e wor/ instructions as re,uire
"*1Y"*2Y-)itY"hec/sheet BGM 1927?6:C
"ontrolle *hippin! &evel 1 -ntr' letter BGM 1927?66C
"ontrolle *hippin! "onfirmation Repl' =orm BGM 1927?64C

"orrective #ction Report from supplier
"ontrolle *hippin! &evel 1 -)it &etter BGM 1927?68C
#pprove 22L an 22L Rea #cross BGM 1927?9: an GM 1927?89C
Custo$er for Deli"erables/ "ustomer #ssembl'0Manufacturin! "enters, *%-
$roblem Reportin! an Resolution B$RRC Mf!0#ssembl' "enters0SQ% 1 GQTS
Re,uest for -ntr' into "*1 Mf!0#ssembl' "enters0*%- 0 GQTS
!esources/ "ustomer $lant %ualit'0Reliabilit' 2epartment, "ustomer *upplier %ualit' -n!ineer, <u'er, an
*upplier
Task .u$ber/ C Task .a$e/ Controlle( Shippin, Le"el 1 )CS1* )Continue(*
*%
-
Assess$ent Phase
Manufacturin! "enter0*%- ma/e a re,uest for "*1, referencin! the non?conformances ientifie either at
the "ustomer $lant or at the supplier facilities(
*%- reviews the re,uest to ensure it complies with the criteria for application, an if applicable, ma/es the
ecision to place the supplier in "*1( This ecision ma' also involve a *% Mana!er(
*%- %ntry1 -$ple$entation Phase
*%- verball' notifies the supplier the' are bein! place in "*1 an that a confirmation letter will follow(
*%- enters the "*1 recor into G%T* to allow the s'stem to eliver the entr' letter to the supplier
automaticall'( B=or e)port compliance suppliers a written entr' letter must be issue b' the *%- G template
in GM*$ G %ualit' GM1927? 66C
*%- conuct the "* 1 /ic/ off meetin! Bvia conference call or on site meetin!C to1
? Review the non?conformance that resulte in the "*1 entr'(
? Review an approve the supplier+s containment process which inclues1
2ata collection utili.in! an I?chart BGM1927?88C(
"ommunication bac/ to "ustomer Bincluin! fre,uenc'C(
"ontrol of non?conformin! prouct(
&a' out an inspection e,uipment
? Review an approve the supplier+s escalation0reaction plan for the containment activit'(
? -stablish bounar' samples Bif applicableC an0or specifications for acceptance0reAection
of the parts(
? -stablish e)it criteria for the "*1( 2efault criteria as follows1
20 consecuti"e wor/in! a's of ata Bfrom the ate of implementation of
permanent corrective actionC which verifies that the normal prouction
controls are effective for controllin! the iscrepancies ientifie in the
"ontrolle *hippin! activit'(
2ocumentation showin! the root cause was ientifie an verifie(
June, 2012 76 GM1927
*upplier
2ocumentation inicatin! that corrective action was implemente an
valiate(
"opies of all ocumentation revise as re,uire B"ontrol plan, =M-#+s,
$rocess =low, operator instructions, etc(C
2ocumentation inicatin! that ever' effort was ta/en to implement error
proofin!(
2ocumente evience 22L0Rea across complete to close $RR
*%- re,uests the support of the "ustomer bu'er if the supplier is uncooperative in implementin! "*1 to
"ustomer+s re,uirements(
Implement "* 1 base on the re,uirements efine on the entr' letter an confirme b' the *%- urin! the
/ic/ off meetin!(
Dotif' aitional GM facilities that use the same part, inform them of the nonconformance, an provie
containment activities as necessar'(
Trac/ brea/points of nonconformin! material( B$ur!e pipeline of suspect material, i(e( at "ustomer+s facilit',
in transit an at all stora!e locations(C
"ommence the sort activities an ispla' the results in a public an visible location(
*upplier
*%-
$erform a reunant inspection of all suspect non?conformin! proucts per the a!ree upon process an
ensure efect free parts0material are elivere to "ustomer a ocument inspection results on the I charts
2etermine an emonstrate the root cause to the "ustomer *%-(
2evelop, implement an valiate the permanent corrective actions, alon! with improve process controls
Bi(e(, error proofin!, la'ere auits, setup chec/lists, stanari.e wor/, operator trainin! an certification
pro!ram, etc(C an upate all the applicable ocuments li/e $=M-#, $=2, etc(
"onuct a ail' mana!ement meetin! at the sort location to review the results, ensure the corrective actions
ta/en are effective, an plan re,uire chan!es(
Task .u$ber/ C Task .a$e/ Controlle( Shippin, Le"el 1 )CS1* )Continue(*
Monitor supplier+s containment ata BI?chart(C
3erif' the supplier has a ocumente process control valiation pro!ram in place Bsuch as Aob setups, setup
error proofin!, process error proofin!, la'ere auitin!, operator trainin! > certification etc(C
*up
plie
r
SQ
E
Meet the efine e)it criteria(
Re,uest e)it from "ontrolle *hippin! ? &evel 1 an provie supportin! ocumentation an assessments on
performance an corrective actions to the appropriate "ustomer representative B"ustomer plant
representative will be notifie if re,uireC(
3erif' that the supplier has met all e)it criteria( The *upplier is remove from "*1 after all e)it criteria are
met an the establishe time has e)pire without further non?conformances at the "ustomer #ssembl'
0Manufacturin! "enter, or comin! out of the *upplier+s process(
Dotif' the supplier verball' that the' have met the criteria an that the' will be remove from "*1 upon
receipt of the "*1 e)it letter(
Issue a "ontrolle *hippin! -)it letter to the supplier into G%T*( B=or e)port compliance suppliers a
written e)it letter must be issue b' the *%- G template in GM*$ G %ualit' GM1927? 68C
G$?6
I?"hart BGM 1927?88C
"*1Y"*2Y-)itY"hec/sheet BGM 1927?6:C
"ontrolle *hippin! &evel 1 -ntr' letter BGM1927?66C
"ontrolle *hippin! "onfirmation Repl' =orm BGM1927?64C
"ontrolle *hippin! &evel 1 -)it &etter BGM1927?68C
2rill 2eep > Lie BGM 1927 G 9:C
2rill Lie Matri) BGM 1927 G 89C
June, 2012 78 GM1927
2rill 2eep > Lie #uit BGM 1927 G 96C
P*%- in this ocument refers to the *%-, %*-, or other approve "ustomer RepresentativeP
P*% Mana!er in this ocument refers to a *% Mana!er or other "ustomer Mana!erP
Task .u$ber/ <
Task .a$e/ Controlle( Shippin, Le"el 2
Task 47ner/ *upplier %ualit' -n!ineer B*%-C
Task Ti$in,/ "urrent $rouction, response to *upplier %ualit' concerns
Task Description/ "ontrolle *hippin! &evel 2 is a "ustomer re,uirement to a supplier to put in place a 4
r

part' reunant inspection process to sort for a specific nonconformance, while maintainin! "ontrolle *hippin!
&evel 1, an implementin! a root?cause problem solvin! process( The reunant inspection is in aition to normal
controls an "ontrolle *hippin! &evel 1( *uppliers that provie proucts to multi?re!ions will re,uire that the GM
*% in the supplier re!ion provie !lobal lea urin! their re!ional supplier+s "*2 process(
A((itional Description/ The 4
r
part' or a "ustomer representative will perform assessment auits( The ata
obtaine from the 4
r
part' reunant inspection process as well as the auits are critical as both a measure of the
effectiveness of the seconar' inspection process an the corrective actions ta/en to eliminate the initial
nonconformance(
"riteria for #pplication Ban' of the items below ma' be consiereC1
Repeat $RRs
*upplier+s current controls are not sufficient to ensure conformance to re,uirements
2uration, ,uantit', an0or severit' of the problem
Internal0-)ternal *upplier ata
"ontrolle *hippin! &evel 1 failures
MaAor 2isruptions
%ualit' $roblem in the fiel Bi(e( $RT*, Larrant', J2 $owerC
June, 2012 77 GM1927
9
8ey Deli"erables/
"ertifie Material to #ssembl' $lant
I?"hart BGM 1927?88C to emonstrate prouct ,ualit' conformance Bnonconformin! vs( ,uantit'
chec/e b' a 4
r
part'C
2ocumente an verifie irreversible corrective actions an aitional controls to prevent future
recurrences
Revise $"$+s, $M-#, ;perator Instructions as re,uire
#pprove 22L an Rea #cross BGM 1927?9: an GM 1927?89C
Custo$er for Deli"erables/ "ustomer #ssembl'0Manufacturin! "enters, *%-
.ecessary -nputs Source of -nput/
$roblem Reportin! an Resolution B$RRC Mf!0#ssembl' "enters0*%- 0 G%T*
Re,uest for entr' into "*2 Mf!0#ssembl' "enters0*%- 0 G%T*
!esources/ "ustomer $lant %ualit'0Reliabilit' 2epartment, "ustomer $lant *upplier %ualit' -n!ineer, <u'er,
Tier1 supplier, an 4
r
$art' $rovier
Task .u$ber/ < Task .a$e/ Controlle( Shippin, Le"el 2 )Continue(*
*%
-
Assess$ent Phase
Manufacturin! "enter0*%- ma/e a re,uest for "*2, referencin! the non?conformances ientifie either
at the "ustomer $lant or at the supplier facilities(
*%- reviews the re,uest to ensure it complies with the criteria for application, an if applicable, ma/es
the ecision to place the supplier in "*1( This ecision ma' also involve a *% Mana!er(
*%
-
%ntry1 -$ple$entation Phase
*%- verball' notifies the supplier the' are bein! place in "*2, that a confirmation letter BGM1927?64C
will follow an that the' must contract a GM approve 4
r
part' "* $rovier B$oste in GM
*uppl'$ower G %ualit' &ibrar' G 4
r
$art' $rovier Mana!ementC
*%- enters the "*2 recor into G%T* to allow the s'stem to eliver the entr' letter to the supplier
automaticall'( B=or e)port compliance suppliers a written entr' letter must be issue b' the *%- G
template in GM*$ G %ualit' GM1927? 67C
*upplier select an contacts a "ontrolle *hippin! 4
r
part' BprovierC an issues a
purchase orer for "ontrolle *hippin! &evel 2 activities within 2: hours of
receivin! the "*2 letter(
*upplier returns confirmation letter to the *%-
*%- conuct the "* 2 /ic/ off meetin! Bvia conference call or on site meetin!C with the *upplier+s
%ualit' Mana!er an $lant Mana!er to1 Review the non?conformance that resulte in the "*2 entr'(
? Review an approve the supplier+s containment process which inclues1
"ontrol of non?conformin! prouct(
&a' out an inspection e,uipment
? Review an approve the "* 2 Thir $art'+s containment process which inclues1
June, 2012 79 GM1927
*up
plie
r >
"*
4
r
$art
'
$ro
vi
er
2ata collection utili.in! an I?chart(
"ommunication bac/ to "ustomer Bincluin! fre,uenc'C(
Inspection instructions
Material ientification after inspection
? Review an approve the supplier+s escalation0reaction plan for the containment
activit'(
? -stablish bounar' samples Bif applicableC an0or specifications for
acceptance0reAection of the parts(
? -stablish e)it criteria for the "*2( 2efault criteria as follows1
20 consecutive wor/in! a's of ata Bfrom the ate of implementation of
permanent corrective actionC which verifies that the normal prouction
controls are effective for controllin! the iscrepancies ientifie in the
"ontrolle *hippin! activit'(
2ocumentation showin! the root cause was ientifie an verifie(
2ocumentation inicatin! that corrective action was implemente an
valiate(
"opies of all ocumentation revise as re,uire B"ontrol plan, =M-#+s,
$rocess =low, operator instructions, etc(C
2ocumentation inicatin! that ever' effort was ta/en to implement error
proofin!(
2ocumente evience 22L0Rea across complete to close $RR
*%- re,uests the support of the "ustomer bu'er if the supplier is uncooperative in implementin! "*2 to
"ustomer+s re,uirements(
Implement "* 2 base on the re,uirements efine on the entr' letter an confirme b' the *%- urin!
the /ic/ off meetin!(
Dotif' aitional GM facilities that use the same part, inform them of the nonconformance, an provie
containment activities as necessar'(
Trac/ brea/points of nonconformin! material( B$ur!e pipeline of suspect material, i(e( at "ustomer+s
facilit', in transit an at all stora!e locations(C
*up
plie
r >
"*
4
r
$art
'
$ro
vi
er
%ntry1 -$ple$entation Phase
"ommence the sort activities an ispla' the results in a public an visible location(
The 4
r
$art' $rovier performs an aitional reunant inspection of all suspect non?conformin!
proucts per the a!ree upon process to ensure efect free parts are elivere to "ustomer(
If applicable, 4
r
part' $rovier %ualit' -n!ineer or "ustomer *%- to reviews the *upplier+s process an
,ualit' histor', an completes the #ssessment(
*upplier submits irreversible corrective action plans to the I*;0T*189:9 re!istrar for review an0or
assessment an authori.es I*;0T*189:9 re!istrar to submit the review an0or assessment finin!s to the
"ustomer(
*upplier
$erform a reunant inspection of all suspect non?conformin! proucts per the a!ree upon process an
ensure efect free parts0material are elivere to "ustomer a ocument inspection results on the I charts
2etermine an emonstrate the root cause to the "ustomer *%-(
2evelop, implement an valiate the permanent corrective actions, alon! with improve process controls
Bi(e(, error proofin!, la'ere auits, setup chec/lists, stanari.e wor/, operator trainin! an
certification pro!ram, etc(C an upate all the applicable ocuments li/e $=M-#, $=2, etc(
June, 2012 79 GM1927
*%-
"onuct a ail' mana!ement meetin! at the sort location to review the results, ensure the corrective
actions ta/en are effective, an plan re,uire chan!es(
$rovie the 4
r
$art' provier the elements re,uire to perform the "* 2 inspection accorin! to the
re,uirements establishe b' the *%- Binspection area, li!htin!, inspection tables, etcC
Monitor supplier+s containment ata BI?chart(C
3erif' the supplier has a ocumente process control to ensure the problem Bfailure moeC reporte b'
the "ustomer will never happen a!ain
3erif' supplier+s root cause anal'sis an corrective actions(
Resolve an' iscrepanc' in the interpretation of the inspection criteria between the supplier an the 4
r

$art' $rovier
Interface between the supplier an the "* 2 Thir $art' provier to ensure the "* 2 process is conucte
without interruptions(
*up
plie
r
SQ
E
Meet the efine e)it criteria(
Re,uest e)it from "ontrolle *hippin! ? &evel 2 an provie supportin! ocumentation an assessments
on performance an corrective actions to the appropriate "ustomer representative B"ustomer plant
representative will be notifie if re,uireC( 5pon e)it of "*2 the supplier shoul complete the "*2 -)it
*urve' 4
r
$art' $rovier *ervices GM1927?69a an sen to the GM Re!ional 4
r
$art' $rovier
representative(
"onuct $"$# #uit, if applicable(
3erif' that the supplier has met all e)it criteria( B#ssessment ma' be performe b' the 4
r
part'(C The
*upplier is remove from "*2 after all e)it criteria are met an the establishe time has been complete
without further non?conformances at the "ustomer #ssembl' 0Manufacturin! "enter or comin! out of the
*upplier+s process(
Dotif' the supplier verball' that the' have met the criteria an that the' will be remove from "*2 upon
receipt of the "*2 e)it letter(
"omplete a "*2 e)it chec/list Bas re,uireC B2istribute e)it chec/ sheet to an' aitional "ustomer
resources who have responsibilit' for letter creation an istribution, if applicable(C
Issue a "ontrolle *hippin! -)it letter to the supplier into G%T* the s'stem will eliver the e)it letter to
the supplier automaticall'( B=or e)port compliance suppliers a written e)it letter must be issue b' the
*%- G template in GM*$ G %ualit' GM1927? 69C
G$?6
7ic/?off Meetin! Lor/sheet BGM 1927?69C
"ontrolle *hippin! &evel 2 -ntr' &etter BGM 1927?67C
"ontrolle *hippin! "onfirmation Repl' =orm BGM 1927?64C
!eference Docu$ents/ )Continue(*
I?"hart BGM 1927?88C
"ontrolle *hippin! #ssessment BGM 1927?62C
#ssessment Matri) BGM 1927?61C
*upplier #ction Report BGM 1927?79C
"ontrolle *hippin! 3erification0Release0-)it wor/sheet GM 1927?6: BoptionalC
"ontrolle *hippin! &evel 2 -)it &etter BGM 1927?69C
"ontrolle *hippin! &evel 2 -)it *upplier *urve' 4
r
$art' $rovier BGM1927?69aC
2rill 2eep > Lie BGM 1927 G 9:C
2rill Lie Matri) BGM 1927 G 89C
2rill 2eep > Lie #uit BGM 1927 G 96C
KSQ% in this (ocu$ent refers to the SQ%5 QS%5
r(
Party PQ%5 or other appro"e( Custo$er !epresentati"eK
KSQ Mana,er in this (ocu$ent refers to a SQ Mana,er or other Custo$er Mana,erK
June, 2012 90 GM1927
Task .u$ber/ 1@
Task .a$e/ Supplier Perfor$ance !e"ie7 Meetin,s
Task Description/ =ormal meetin!s between the leaership of the *upplier an the leaership of GM to review the
*upplier+s ,ualit' performance an actions for rivin! improvement( This tas/ escribes 4
t'pes of meetin!s, each with specific rivers, which en!a!es leaership involvement to
improve supplier performance(
Supplier Perfor$ance !e"ie7 G focus is !enerall' a supplier manufacturin! 2uns
performance to a specific GM #ssembl'0Manufacturin! plant( #ttenance inclues the GM
$lant %- an or %- lea, %- an or *% Mana!er, the GM $lant Mana!er an0or %ualit'
Mana!er, an the *upplier+s General0$lant Mana!er an %ualit' Mana!er(
Supplier Quality -$pro"e$ent Meetin, G focus is t'picall' a supplier+s ultimate uns
June, 2012 91 GM1927
10
performance to GM( #ttenance inclues the GM *upplier %ualit'
2irectorBsC0Group 2irector, GM *upplier %ualit' Mana!erBsC, the *upplier+s "-;0$resient,
"orporate %ualit' 2irector, 3$ Manufacturin!(
Plant Disruption !e"ie7 Meetin,s G focus is on the assembl' plant isruption cause b' a
supplier manufacturin! 2uns location( #ttenance shoul inclue the GM *upplier %ualit'
2irectorBsC, GM $urchasin!0"ommoit' 2irector an0or Mana!er, GM bu'er, GM *upplier ?
%ualit' Mana!erBsC, the *upplier+s "-;0$resient, "orporate %ualit' 2irector, 3$
Manufacturin!( #ssembl' $lant %ualit' i(e %-, %- Mana!er, %ualit' Mana!er
8ey Deli"erables/
*upplier presentation of problem efinition, root cause an corrective action ta/en to protect
GM an its customers from failure moes an or ,ualit' efects as escribe in the *$R
notification supplie b' GM(
*upplier action plan(
6 Lh' an rea across summar'(
Custo$er for Deli"erables/ GM #ssembl'0Manufacturin! $lant %ualit', GM *upplier %ualit'
-n!ineer0Mana!er02irector0GM $urchasin! "ommoit' Mana!er02irector
.ecessary -nputs/ Source of -nput1
*upplier $erformance Report B8 panelC *uppl' $ower
$RR #nal'sis *ummar' *uppl' $ower 0 G%T*
GM #ssembl' $lant04
r
$art' ,ualit' ata $lant %-04
r
$art'
#$%$ *%-
&aunch *%-
*upplier+s Internal 0 -)ternal 2ata #nal'sis *upplier 0 *%-0%-
2rill 2eep0Rea #cross *uppl' $ower 0 *upplier
!esources/ *upplier %ualit', $urchasin!, *upplier, GM #ssembl' $lant $ersonnel
Task .u$ber/ 1@
Task .a$e/ Supplier Perfor$ance !e"ie7 Meetin,s )Continue(*
*%-0%- $re?Meetin! preparation(
Reviews 8?month $RR histor', 8?panel charts, an other reports for tar!ete supplier to ientif'
trens(
"reates a $areto for ,ualit' non?conformances to ientif' repeat issues an0or maAor causes of
customer issatisfaction0
Issue notification letter invitin! the supplier to the meetin!( B*u!!este formatC
$repare a presentation pac/a!e for review at the meetin! with1
? Meetin! a!ena Bsu!!este formatC
? *upplier $erformance Report B8?panelC
? *upplier+s performance metrics to the GM #ssembl'0Manufacturin! $lantBsC(
June, 2012 92 GM1927
? *upplier "T <i list BoptionalC
*%-0%- "onuct Meetin!( *%-0%- /ic/s off the meetin! b' presentin! the a!ena( The a!ena shoul
inclue1
? *afet' evacuation proceure
? $articipant introuctions Ban attenance list to be complete b' all participantsC
? Intent an e)pectations
*%-0%- *%-0%- reviews the *upplier+s performance an specific issues as appropriate B8 panel ata,
GM $lant impact, warrant' 0fiel performanceC
*upplier *upplier presents their information, which shoul etail1
? $areto anal'sis of their failures G locations, proucts, moes
? Root cause anal'sis of failures, if applicable
? *pecific corrective actions to aress the failures
? *'stemic chan!es to aress poor performance
? $ropose a ,ualit' improvement !lie?path with sufficienc' plans
*%-0%- =or a plant isruption meetin!, review the etails of the isruption an the impact on the GM
plant(
*upplier =or a isruption meetin!, review the root cause, the failures in their process, 6 wh' 0rea across
an their corrective actions(
*%-0%- Reviews an' open cost recoveries, review open items, assi!nments, owners an follow?up ates,
establish ate for follow?up meetin!, if necessar'(
*upplier Monitor an chec/( 2rive an ocuments s'stemic improvements in the or!ani.ation( 2evelops
implements an trac/s an action plan to resolve open issues(
*%-0%- Trac/s pro!ress, reviews improvements, an verifies implementation( "onucts follow?up
as re,uire(
*upplier #ction $lan BGM 1927?79C
*$R #!ena BGM 1927?78C
*$R Invite letter template BGM 1927?78aC
2isruption #!ena BGM 1927?76C
*upplier $resentation Template
2rill 2eep0Rea #cross B1927?89, 1927?9:, 1927?96, 1927?98C
Task .u$ber/ 11
Task .a$e/
r(
Party Pro"i(er Process
Task Ti$in,/ ;n?!oin! 0 *upport GM #ssembl' "enters
Task Description/ The 4
r
$art' $rovier #pproval $rocess is use to maintain ,ualifie an approve 4
r
part'
proviers to support an protect the GM #ssembl' "enters, GM $owertrain an GM Metal "enters sites from
receivin! proucts that have been ientifie as not acceptable an re,uire special inspection, an hanlin!(
Reference -*-$ B-nhance *upplier -n!a!ement $rocessC in Dorth #merica, %"" B%ualit' "onfirmation "enterC
in GM- while other re!ions ma' have the same or sli!htl' ifferent 4
r
$art' "ontainment also *% %ualit' Manual
1927 G Tas/ 12 *ection &aunch( The 4
r
$art' $roviers are also use to improve supplier ,ualit' performance b'
offerin! the GM approve supplier specific wor/shops B&-$?&abel -rror $roofin!, %*<?%ualit' *'stems <asics,
22L?2rill 2eep > LieC( GM shall conuct purchasin! ,uotes for the services offere b' suppliers as the mar/et
June, 2012 94 GM1927
11
or nee e)ist( GM will establish a ma)imum rate for specifie services base on the purchasin! ,uotes for -*-$ 0
%"" services, "ontrolle *hippin! &evel II, various Lor/shops an auits( The 4
r
$art' is hire b' the supplier an
locate at the supplier manufacturin! site, another supplier location or -*-$ 0 %"" provier site as a!ree upon b'
the 4
r
part' provier an or the GM assembl' customer( The contract for services is between the supplier an the 4
r

part' an is not GM, therefore GM will not be liable for an' cost, ama!es or ela's in the normal flow of
prouction shipments( GM #pprove 4
r
$art' $roviers must not e)cee the a!ree upon cappe service rates for
the services the' will provie the GM assembl' center an GM suppliers G violation of e)ceein! ,uote rates will
result in removal from the GM #pprove Thir $art' $rovier listin!( Re!ional *% an the GM #ssembl' "enters
Binclues $owertrain, an MetalC will an can evaluate their re!ional 4
r
$art' $roviers an remove proviers from
their approve list base upon their a!ree local proceure or their criteria establishe b' their re!ion(
8ey Deli"erables/
Immeiate supplier response to GM ,ualit' concerns usin! GM #pprove 4
r
part'
proviers
GM provies listin! #pprove 4
r
$art' $roviers that supplier can select an enter in
contract with(
*ustaine ,ualit' containment an ,ualit' improvement usin! GM approve proviers to
hanle -*-$ 1 %"" services, "ontrolle *hippin! &evel II or specific #pprove GM
Lor/shop or GM #uits(
Reuce cost of services base on services ,uote an ma)( cappe rates, hourl' rates
an or piece price rate char!es(
Custo$er for Deli"erables/ GM #ssembl' "enter or GM $lant, *upplier %ualit',
$rovie list of potential new an current #pprove 4
r
$art' $roviers G$*" *% 0 <u'er 0 ;ther
$rovie *;R of the services neee to GM bu'er for R=% G$*" <u'er 0 *%
$re?R=% the potential new an ol for each of the services G$*" <u'er 0 *%
2etermine approve list base on price 0 ,ualit' 0 service 0 e)perience G$*" <u'er 0 *%
4
r
$art' $rovier #!reement of services B-*-$ 0 %"", "*II, Lor/shopsC 4
r
$art' $roviers 0 GM "ustomers 0 *%
0 <u'er
*upplier place on -*-$ 0 %"" or "ontrolle *hippin! &evel II GM #ssembl' "enter
*upplier selection of GM #pprove 4
r
$art' $rovier "*II *upplier 0 GM*$ %ualit'
*upplier selection of 4
r
$art' $rovier "ontract -stablishe *upplier
*upplier %ualit' $erformance nees improvement G wor/shop *% 0 *upplier 0 GM "ustomer
*upplier selection GM #pprove Lor/shop $rovier or *pecific #uit *upplier
-valuation of new an ol GM #pprove 4
r
$art' $roviers G$*" <u'er 0 *%
$RR+s $roblem Reportin! Resolution G%T*
"ontrolle *hippin! &evel 1 an &evel 2 G%T*
!esources/ *upplier %ualit', 4
r
$art' $rovier, *upplier, $urchasin!, GM #ssembl' "enter 0 $lant $ersonnel

r(
Party Pro"i(er Metho(olo,y 1 )GM Appro"e( CS2 Pro"i(ers only*
*% Re!ional 2etermines how man' 4
r
part' proviers nee to be on the approve list G re!ional for such services
G "ontrolle *hippin! &evel II *ee %ualit' *tatement of Re,uirements B*;RC for 4
r
$art' $roviers
for "ontrolle *hippin! &evel 2 > ;ther *ervices BLor/shopsC
*% 0 GM <u'er
BRe!ionalC
"reates an approves *;R B*tatement of Re,uirementsC for the 4
r
$art' $rovier services that can be
sent to potential proviers(
Global $rocess
*%
"ommunicate Technical re,uirements 0 criteria for provier selection via Tech Review "hec/list
"ompliance to the %ualit' *tatement of Re,uirements B*;RC for 4
r
$art' $roviers
for "ontrolle *hippin! &evel 2
5nerstanin! of G$?6
$ricin!
I*; 9001 "ertification
Geo!raphic =ootprint
June, 2012 9: GM1927
-n!ineerin! "apabilities
Trainin! "apabilities
"ontainment G "*2, 2uration, -scapes, $RR $erformance
*pecial *ervices
Re,uestin! #pproval in other countries
*% 0 GM <u'er
BRe!ionalC
"oorinates with the GM bu'er to conuct $re?R=%, Tech Review an a!reement of *;R or scope of
service e)pectations an recommenation for services base ,ualit', service, competitive price,
e)perience an proper resources as re,ueste b' the GM supplier base as neee(
$otential 4
r

$art' $rovier
$rovie compan' presentation of the services that the' offer, their current customers, share best
practices, surve' results or awars, compan' !lobal or re!ional footprint that must have a local office
in the countr' proviin! services, s/ill set matri) of their emplo'ees proviin! services, ientif'
master trainer an lea trainers, certification plan an evience of emonstrate capabilit' of the
services ,uotin!(
$otential 4
r

$art' $rovier 1
*upplier
#pprove 4
r
$art' $roviers will unerstan GM G$?6 proceure, unerstanin! of "ontrolle
*hippin! B"*C &evel II process an timeline re,uirements an the re,uirements to provie stanari.e
wor/ in a timel' manner( *upplier an 4
r
$art' $rovier will ensure effective corrective action for
the $RR0failure moe that the "* II was initiate( -nsure that other GM problem solvin! or other
problem solvin! 0 resolution tools are use such as 22L, Rea #cross, Re V, an or others(
$roviers must have a proceure for the certification of $rovier %ualit' -n!ineers B$%-C or a $%-
"ertification process, la'ere auits shall be conucte b' the 4
r
part' provier an or GM(
*% 0 GM
Inirect <u'er
BGlobal 0
Re!ionalC
GM bu'er 0 *% will a!ree on services cappe rates that the 4
r
$art' $roviers can char!e the supplier
for the services that the' are contracte to perform( GM will etermine either cappe rates or the
specific rates for the ifferent services(
*% Group ;verall responsible for the #pprove 4
r
$art' $rovier process usin! the voice of the customer
feebac/ 0 supplier histor' last 12 months, the re,uirements bein! met, the evaluation of the services
provie to other ;-M+s an or other customers( "ustomer surve's an letters from other customers
re!arin! the 4
r
$art' $rovier customer satisfaction status(
Global $rocess
*%
Maintains the Global GM #pprove 4
r
$art' $roviers listin! an postin!s in GM *uppl'$ower
%ualit' &ibrar' G 4
r
$art' $rovier Mana!ement G *ervices( Maintains the #pprove "*2 $roviers
in G%T* BGlobal %ualit' Trac/in! *'stemC
*upplier $rovie GM *% an or GM customer the 4
r
$art' $rovier "ustomer *atisfaction *urve' feebac/
GM1927?69a re!arin! the services provie b' the 4
r
part' provier(
Global $rocess
*%
Review current "ontrolle *hippin! services bein! provie, monitor e)it timin! an cost on?site
review of the services bein! performe( &a'ere auit of the services provie to the supplier(
Dewl'
#pprove 4
r

$art' $roviers
BRe!ionalC
$rovier conucts re,uire number of pilots for the services contracte for an inclues la'ere
auits alon! with customer surve' or as etermine b' the re!ional *% !roup to valiate that the
re,uire services are bein! met(
4
r
$art'
$rovier
4
r
$art'
$rovier
;ther re,uirements inclue G
?=inancial *tabilit' an abilit' to provie ae,uate resources,
?Geo!raphic footprint with the abilit' to implement containment activities in various !eo!raphic
footprint 0 locations, *in!le?point coorinator that will eplo' resources an mana!e communication
with GM an the supplier,

r(
Party Pro"i(er Metho(olo,y 1 )GM Appro"e( CS2 Pro"i(ers only*
)Continue(*
?-vience of current I*;9001 certification,
?"ontainment capabilities with performance ata re!arin! performance to GM an other ;-M+s for
effective containment, uration of containment an failure to contain(
?-n!ineerin! "apabilities that emonstrates ,ualit' en!ineerin! performance in the maAor ;-M an
tier 1 automotive mar/et, abilit' to complete anal'sis an corrective actions for clients an
effectiveness ,ualit' en!ineerin! wor/
?Trainin! > -ucation capabilities shall have emplo'ees with the appropriate level of eucation >
trainin! to perform effective provier containment0sortin! services, ,ualit' en!ineerin! services, an
maintainin! ,ualit' ata, an other re,uire ocuments(
GM #ssembl' GM "ustomer coul or shall write "ustomer *atisfaction $RR+s to the "ontrolle *hippin! II
June, 2012 96 GM1927
"enter 0 *% 0
*% Group
proviers if the non?conformin! material inspection has escape the 4
r
$art' $rovier containment
process( Reference potential steps to e)it criteria a GM #pprove 4r $art' $rovier can be one b'
conuctin! perioical assessment annuall' or at a fre,uenc' that has been etermine b' the specific
GM re!ion(
The followin! 4
r
$art' $rovier performance criteria ma' be use to evaluate the Dew 4
r
$art'
$roviers urin! the first 8 months or as etermine b' the GM re!ion for "*2, Lor/shop?%*<, &-$
an 22LJ
?Issue "ustomer *atisfaction $RR to 4
r
$art' $rovier of "*II
( $$M Improvement 1 2eterioration
( MaAor 2isruptions 1 more than 1
( Repeat "*2 1 more than 2 times
( *upplier =eebac/ Results 1 Re
( *% &a'ere #uit Results 1 Re
G$?6
%ualit' *tatement of Re,uirement B*;RC for the 4
r
$art' $roviers for "ontrolle *hippin! &evel 2 > Lor/shops
GM #pprove 4
r
$art' $roviers G "*2 > Lor/shops BGM *uppl'$ower G %ualit' &ibrar'C
4
r
$art' $rovier Mana!ement Reference Manual G "ontrolle *hippin! &evel 2
Lor/shop 2eplo'ment $rocess G %*<022L0&-$ =lowchart
%*< G Lor/shop *upplier ;verview Materials, GM1927?40, GM1927?48
22L G Lor/shop Materials, GM1927?9:, GM1927?96 an GM1927?89
&-$ G Lor/shop Materials Bproviers creates G must receive GM approvalC
"*2 -)it "ustomer *atisfaction *urve' 4
r
$art' $rovier GM1927?69a
GM #pprove 4
r
$art' $roviers G -*-$ 0 %"" $roviers BGM *uppl'$ower G %ualit' &ibrar'C
%ualit' *tatement of Re,uirement B*;RC for the -nhance *upplier -n!a!ement $rocess B-*-$C 0 %"" B%ualit'
"onfirmation "enter G GM-C ? poste in GMD# %ualit' website
-*-$ Rasic $rocess "hart ? poste in GMD# %ualit' website
-*-$ "ontrolle *hippin! &evel II Interaction =low "hart G poste in GMD# %ualit' website
-*-$ $rocess =or Metal "enter Issues G poste in GMD# %ualit' website
-*-$ Trac/in! =orm > 7ic/off =orm G poste in GMD# %ualit' website
%"" B%ualit' "onfirmation "enter G GM-C G refer to GM- websites
Reference onl' GGlobal *% Manual GM1927 ? &aunch Tas/ 12, Thir $art' "ontainment B-*-$C
r(

r(
Party Pro"i(er Metho(olo,y 1 )GM Appro"e( Forkshop Pro"i(ers 4nly D QS:5 L%P5
DDF only*
*% Re!ional 2etermines how man' 4
r
part' proviers nee to be on the approve list G re!ional for such services,
%*< B%ualit' *'stems <asicsC Lor/shops, &abel -rror $roofin! Lor/shops, 2rill 2eep > Lie
Lor/shops( *ee %ualit' *tatement of Re,uirements B*;RC for 4
r
$art' $roviers for "ontrolle
*hippin! &evel 2 > ;ther *ervices BLor/shopsC
*% 0 GM <u'er
BRe!ionalC
r
sent to potential proviers(
Global $rocess
*%
"ompliance to %ualit' *tatement of Re,uirements B*;RC for 4
r
$art' $roviers
for "ontrolle *hippin! &evel 2 > ;ther *ervices BLor/shopsC
5nerstanin! of G$?6
$ricin!
June, 2012 98 GM1927
*pecial *ervices
*% 0 GM <u'er
BRe!ionalC
$otential 4
r

$art' $rovier
Lor/shops
practices, surve' results or awars, compan' !lobal or re!ional footprint, s/ill set matri) of their
emplo'ees proviin! services, ientif' master trainer an lea trainers, certification plan an evience
of emonstrate capabilit' of the services ,uotin!(
$otential 4
r

$art' $rovier
Lor/shops
$otential 4
r

$art' $rovier
Lor/shops
#pprove 4
r
*hippin! B"*C &evel II process( 4
r
$art' $rovier an or GM will provie the wor/shop materials(
The 4
r
$art' $rovier will provie the sample of the wor/shop materials that is bein! presente if
GM has not provie the re,uire wor/shop material( 4
r
$art' $rovier must have /nowle!e of
GM problem solvin! or other problem solvin! 0 resolution tools that are use such as 22L, Rea
#cross, Re V, an or others( $roviers must have a proceure for the certification of $rovier
%ualit' -n!ineers B$%-C or a $%- "ertification process, la'ere auits shall be conucte b' the 4
r

part' provier an or GM(
*% 0 GM <u'er
BRe!ionalC
GM bu'er 0 *% will a!ree on services cappe rates that the 4
r
$art' Lor/shops $roviers can char!e
the supplier for the services that the' are contracte to perform( GM Re!ional will etermine cappe
rates or the specific rates for the ifferent services(
*% Group ;verall responsible for the #pprove 4
r
$art' Lor/shop $rovier process
Global $rocess
*%
r
$art' Lor/shop $roviers listin! an postin!s in GM
*uppl'$ower %ualit' &ibrar' G 4
r
$art' $rovier Mana!ement G *ervices( Maintains the #pprove
"*2 $roviers in G%T* BGlobal %ualit' Trac/in! *'stemC
*upplier $rovie GM Global $rocess *% an the 4
r
$art' $rovier feebac/ re!arin! the services that the 4
r

part' wor/shop provier was contracte to conuct(
Dewl'
#pprove 4
r

$art' $roviers
Lor/shops
BRe!ionalC
GM #pprove 4
r
$art' Lor/shop $roviers must conuct &a'ere auit of the services the' provie
the GM supplier(
Dewl'
#pprove 4
r

$art' $roviers
Lor/shops 0
BRe!ionalC
Lor/shop $rovier conucts re,uire number of pilots for the services contracte for an inclues
la'ere auits alon! with customer surve' or as etermine b' the re!ional *% !roup to valiate that
the re,uire services are bein! met(
4
r
$art'
Lor/shop
$rovier

r(
Party Pro"i(er Metho(olo,y 1 )GM Appro"e( Forkshop Pro"i(ers 4nly D
QS:5 L%P5 DDF only* )Continue(*
effective containment, uration of containment an containment escapes,
?-n!ineerin! "apabilities that emonstrates ,ualit' en!ineerin! performance in the maAor ;-M an
tier 1 automotive mar/et, abilit' to complete anal'sis an corrective actions for clients an
effectiveness ,ualit' en!ineerin! wor/
June, 2012 97 GM1927
?Trainin! > -ucation capabilities shall have emplo'ees with the appropriate level of eucation >
trainin! to perform effective provier trainin! wor/shop materials an maintainin! other re,uire
ocuments(
G$?6
r
GM #pprove 4
r
4
r
r
GM #pprove 4
r
r(

r(
Party Pro"i(er Metho(olo,y/ )%S%P )GM.A* 1 QCC GM%*
GM #ssembl'
"enters 0
BGM$T, Metal
"enterC 0 *% 0
GM <u'er
BRe!ionalC
2etermines how man' 4
r
part' proviers nee to be on the approve list for the specific GM
#ssembl' "enter 0 GM Metal "enter 0 GM $owertrain #ssembl' "enterG re!ional for such services G
-*-$ B-nhance *upplier -n!a!ement $rocessC *ee GMD# %ualit' web?lin/ of relate -*-$
ocuments or %"" B%ualit' "onfirmation "enterC in GM-(
http100,ualit'(!m(com0mf!Y,ualit'0commonYprocesses0ncYmaterial0ncYmaterial(htmlKtop
*ee %ualit' *tatement of Re,uirements B*;RC for the -nhance *upplier -n!a!ement $rocess(
*% 0 GM <u'er
BRe!ionalC
r
sent to potential proviers base on input from GM #ssembl' "enters, GM$T #ssembl' an GM
Metal "enters(
Global $rocess
*% 0 GM
#ssembl'
"ompliance to %ualit' *tatement of Re,uirements B*;RC for the -nhance
*upplier -n!a!ement $rocess
June, 2012 99 GM1927
"enter 5nerstanin! of G$?6
$ricin!
*pecial *ervices
GM #ssembl'
"enters 0
BGM$T, Metal
"enterC 0 *% 0
GM <u'er
BRe!ionalC
$otential 4
r

$art' $rovier
-*-$ 0 %""
practices, surve' results or awars, compan' !lobal or re!ional footprint, s/ill set matri) of their
emplo'ees proviin! services, ientif' master trainer an lea trainers an evience of emonstrate
capabilit' of the services ,uotin!(
$otential 4
r

$art' $rovier
-*-$ 0 %""
#pprove 4
r
*hippin! B"*C &evel II process an timeline re,uirements an the re,uirements to provie stanari.e
wor/ in a timel' manner( Must compl' with the %ualit' *tatement of Re,uirements B*;RC for the
-nhance *upplier -n!a!ement $rocess(
GM <u'er 0 *%
0 *% Group
GM #ssembl'
"enters 0
BGM$T, Metal
"enterC
;verall responsible for the -*-$ #pprove 4
r
$art' $rovier process shall inclue the specific GM
#ssembl' "enter representative, GM <u'er, *upplier %ualit', an *% Group Mana!er 0 2irector(
5pon all GM assembl' centers a!reement the GM <u'er will issue at purchasin! $;K to contract the
-*-$ 0 %"" provier the specific GM location an for the contracte time( Re!ional contracte rates
will be controlle an ,uote in their specific re!ion with their own currenc'(
Global $rocess
*%
r
$art' $roviers -*-$ 0 %"" listin! an postin!s in GM
*uppl'$ower %ualit' &ibrar' G 4
r
$art' $rovier Mana!ement ? *ervices
#ssembl'
"enter 0
*upplier
GM #ssembl' "enter contacts supplier re!arin! bein! place into -*-$ 0 %"" process an the GM
representative will contact the GM contracte GM #pprove -*-$ 0 %"" provier to be!in
implementin! problem free proucts to the specific GM #ssembl' "enterBsC(
#pprove
-*-$ 0 %""
$rovier
$rovier will inspect, chec/, an 0or test suspect material an sort to contain the efect utili.in! a sort
lo! an -*-$ 0 %"" sort trac/in! form( GM shall etermine the inspection criteria an provie
bounar' stanars G the -*-$ 0 %"" $rovier an *upplier shoul be consulte to provie
assistance( Lor/ instructions for inspection, imensional chec/in! or testin! are re,uire whenever
the -*-$ 0 %"" resources are utili.e G a!reement b' all parties is necessar'( GM will verif' the
efects foun b' the -*-$ provier(
*upplier *upplier is re,uire to provie a brea/ point to GM an the -*-$ 0 %"" $rovier for the material
supplie is certifie b' them BsupplierC which is efect free( This brea/point nees to be for their
entire pipeline an ma' be ifferent for each GM plant supplie(
GM #ssembl'
"enter

r(
Party Pro"i(er Metho(olo,y/ )%S%P )GM.A* 1 QCC GM%* )Continue(*
-*-$ 0 %"" can cease at an'time that the GM #ssembl' "enter has etermine or t'picall' not to
e)cee B2C two a's of prouction material after the certifie material is receive to valiate the
effectiveness of the supplier brea/point( If efects are foun after the brea/point from the supplier G
the -*-$ 0 %"" provier will continue until a D-L supplier establishe brea/point is provie an
valiate(
-*-$ 0 %""
$rovier
$rovier will have capabilities to provie transportation of parts Bif necessar'C, to electronicall'
communicate with the GM plant $rouction "ontrol > &o!istics !roup( $rovier must ahere to the
GM plant material eliver' re,uirements to meet GM prouction scheules at the re,uire line rates(
-*-$ 0 %""
$rovier
$rovier must provie an implementation plan to inclue the followin! ates1 rea' to be!in -*-$ 0
%"", location establishe to perform sortin! 0 rewor/ an lo!istics 0 communication with the GM
#ssembl' "enter(
June, 2012 99 GM1927
-*-$ 0 %""
$rovier
effective containment, uration of containment an containment escapes,
?-ucation capabilities shall have emplo'ees with the appropriate level of eucation > trainin! to
perform effective provier containment0sortin! services maintainin! ,ualit' ata, an other re,uire
-*-$ ata an ocuments
GM #ssembl'
"enter 0 *%
Review current -*-$ 0 %"" services bein! provie, monitor e)it timin! an cost on?site review of
the services bein! performe( &a'ere auit an review of the services provie are subAect to the
GM #ssembl' "enter, *% an the supplier that the prouct is bein! containe for( GM "ustomer
coul or shall write "ustomer *atisfaction $RR+s to the -*-$ proviers if the non?conformin!
material inspection has escape the 4
r
$art' $rovier containment process( B2etermine fault of the
provier an not the supplierC
G$?6
r
GM #pprove 4
r
4
r
r
GM #pprove 4
r
r(
Task .u$ber/ 12
Task .a$e/ Top 'ocus Process
Task Description/ Top =ocus is a process use to improve the ,ualit' performance of the suppl' base b'
utili.in! auits, ata anal'sis, an b' rivin! s'stemic chan!es in the manufacturin! an ,ualit' s'stems on the shop
floor( The $rocess aresses s'stemic issues an is riven b' supplier action plans an a!!ressive step own ,ualit'
June, 2012 90 GM1927
12
tar!ets with conse,uences ientifie for failure to meet these tar!ets( &eaership en!a!ement, accountabilit', an
escalation are /e' success factors(
Eistoricall' poor performin! suppliers
De!ative impact on multiple GM Manufacturin!0#ssembl' "enters base on ,ualit'
metrics BmaAor isruptions, hi!h $$M, hi!h $RRs, 2irect Run &oss, an G"#C
$roactive continuous improvement activit' for strate!ic suppliers
8ey Deli"erables/
$rocess "ontrol $lan #uit B$"$#C GM 1927?18, an or GM1927?18a?name
Top =ocus $rocess Dotification &etter B;ptionalC GM 1927?94
Top =ocus #0Remove =orm B;ptionalC GM 1927?92
%ua Report BGM 1927?71C
*tep 2own "hart BGM 1927?79C
*upplier #ction $lans BGM 1927?79C
%ualit' *'stem <asic B%*<C Trainin! GM1927?48 B;ptionalC
7e' Metric Lall
*tart an en ate have to be efine
2ecision an review panel for re!ional Top =ocus application
*upplier %ualit'
"reativit' Team
*upplier $erformance Report B8 panelC *uppl' $ower
$RR #nal'sis *ummar' G%T*
!esources/ *% Mana!er, *upplier %ualit' -n!ineer, <u'er, *upplier
Task .u$ber/ 12 Task .a$e/ Top 'ocus Process )Continue(*
*%- Review performance ata(
Initiate Top =ocus entr' re,uest(
2evelop %ua Report an *tepown "hart(
$erform #uits(
June, 2012 91 GM1927
Trac/ pro!ress, review improvements an auit for acceptabilit'(
-)ecute *tepown "onse,uences, as appropriate(
*hare best practices(
Initiate controlle shippin! to protect the GM #ssembl' $lants, when re,uire(
-n!a!e supplier leaership(
-n!a!e *% an $urchasin! leaership as re,uire(
Initiate Top =ocus e)it re,uest((
*% Mana!er The *% Mana!er0*upervisor conucts perioic performance reviews with the supplier, as re,uire,
to support the *%-(
*upplier &eaership commitment an accountabilit'(
2rive an ocument s'stemic improvements in the or!ani.ation an ,ualit' s'stem(
2evelop, implement, an trac/ the action plan(
-stablish a H7e' Metric LallI(
Trac/ an meet /e' performance metrics(
Meet the monthl' *tepown "hart tar!ets(
-stablish a GR--D ratin! on the "reativit' Team <i &ist(
!eference 1 A((itional -nfor$ation 1 Docu$ents/
GM Supply Po7er )GMSP*
? %*< B%ualit' *'stem <asics #uitC BGM1927?40C
? Top =ocus #0Remove =orm B;ptionalC GM 1927?92
? Top =ocus $rocess Dotification &etter B;ptionalC BGM 1927?94C
? Top =ocus Trainin! ? GM*$
? %ua Report 5pate BGM 1927?71C
? *upplier %ualit' *tep 2own "hart BGM 1927?79C
? *upplier #ction $lan BGM 1927?79C
? $rocess "ontrol $lan #uit B$"$#C GM 1927?18, an or GM1927?18a?name
? %ua Report BGM 1927?71C
? %ualit' *'stem <asic B%*<C Trainin! GM1927?48 B;ptionalC
% S&' denotes G Supplier &uality 'ngineer or approved G S& Representative
Task .u$ber/ 1
Task .a$e/ .e7 :usiness #ol(
June, 2012 92 GM1927
13
Task Description/ Dew <usiness Eol is a process to escalate unresolve ,ualit' issues within the supplierZs
or!ani.ation in orer to !et them successfull' resolve( Lhile on Dew <usiness Eol, that unsK will no lon!er be
permitte to ,uote on new business(
Criteria for Application0
)!epresentati"e e&a$ples0 4ne or $ore of the follo7in, MAA result in .e7 :usiness #ol(*/
"onfirme supplier plant isruption
5nauthori.e process or tool chan!e
"onse,uence on *tep 2own "hart
;utcome of *upplier $erformance Meetin!
5nresolve ,ualit' issues over an e)tene perio of time
8ey Deli"erables/
Dew <usiness Eol status on "reativit' Team <i &ist
Dew <usiness Eol $RR issue in G%T*
%ua Report BGM 1927?71C *%- 0 GM*$
$RR #nal'sis *ummar' *%- ? G%T*
*upplier $erformance Report B8 $anelC GM*$ *upplier $erformance
Metrics
Larrant' ata *%-
!esources/ *upplier, *upplier %ualit' -n!ineer
%ntry into .:#
*%- creates0upates %ua Report, !athers supportin! ocumentation, an submits to local
mana!ement for approval( BIf a sin!le point *%- is assi!ne to the supplier, the' shoul initiate the
%ua(C
*% in the supplier re!ion provies the %ua Report an supportin! ocumentation to re!ional *%
2irector for review an ecision for potential review at the Global *% 2irectors meetin!( $otential
D<E reviewe at the Global *% 2irectors meetin! G -)ecutive *% 2irector to review an iscuss with
the 3$ $urchasin! or "ommoit' -)ecutive 2irector(
If D<E action is reAecte *% in the re!ion continues to wor/ with the supplier to H=i)I performance
issues an action items e)pecte b' the supplier as if the' were place into D<E(
If D<E action is accepte b' the -)ecutive *% 2irector an $urchasin! 3$ 0 "ommoit' -)ecutive
2irector the *% !roup that re,ueste the D<E will be notifie b' the D<E "oorinator( *% will
contact the "ommoit' "reativit' Team of the actions to place this supplier on D<E(
&ea or re,uestin! *% must contact the *MT <usiness $lanner or "ommoit' *ourcin! leaer to
re,uest the proper amount of time to present to the Global "ommoit' *ourcin! Group meetin!(
;nce the *% !roup has presente an #$$R;3-2 the D<E #ctions he0she must email the complete
%ua Report to the D<E "oorinator( The %ua Report M5*T inclue the *upplier "-; Dame 0 =a)
Dumber(
5pon approval, the G$*" D<E "oorinator creates the D<E letter an attains the appropriate
e)ecutive si!natures, communicates internall', inputs the D<E status into the Global %ualit' Trac/in!
*'stem BG%T*C, an issues an official D<E notification letter to the *upplier(
Task .u$ber/ 1 Task .a$e/ .e7 :usiness #ol( )Continue(*
%ntry into .:# )Continue(*
If sourcin! table reAects, ecision shoul be appeale to -)ecutive 2irector of *upplier %ualit'(
Re!ionall' assi!ne *% resource verifies that the supplier notifie the %*0T* Re!istrar of Dew
<usiness Eol status(
June, 2012 94 GM1927
%&it fro$ .:#
*%- monitors supplier+s pro!ress to ensure e)it criteria are bein! met(
Lhen the supplier has met the e)it criteria, the *%- upates the %ua Report with supportin!
ocumentation(
*% sens a notification or iscussion with the G$*" "ommoit' Mana!er an or "reativit' Team to
avise them that a Dew <usiness Eol removal is bein! initiate(
*% must contact the *MT <usiness $lanner or "ommoit' *ourcin! leaer to re,uest the proper
amount of time to present to the Global "ommoit' *ourcin! Group meetin!(
;nce the *% !roup has presente an #$$R;3-2 the D<E #ctions he0she must email the complete
%ua Report to the D<E "oorinator( The %ua Report M5*T inclue the *upplier "-; Dame 0 =a)
Dumber(
5pon approval, the G$*" D<E "oorinator creates D<E removal letter an attains appropriate
e)ecutive si!natures, communicates internall', inputs the D<E status into the Global %ualit' Trac/in!
*'stem BG%T*C, an issues an official D<E notification letter to the *upplier(
*%- "reates %ua Report with supportin! D<E ata(
*%- ;btain *% Mana!ement approval for re,uest G provie to *% re!ional leaership(
*%
&eaership
$resent re,ueste D<E B#s onl'C at the *% -)ecutive 2irectors *taff Meetin!
*% -)ec(
2irector
*% -)ecutive 2irector reviews with $urchasin! &eaership an etermines proper actions or status of
re,ueste D<E B#s onl'C
*%
-
5pon re,ueste D<E # receive approval from *% -)ecutive 2irector 0 D<E "oorinator ?
contacts the "reativit' Team members of the actions an the *%- scheules the presentation at
the specific commoit' sourcin! meetin! for !lobal notification an approval(
D<E
"oorinator
"reates D<E letter with re,uire GM si!natures, issues D<E $RR in G%T*, $rovies istribution of
wee/l' D<E actions ta/en(
*upplier Reviews the D<E %ua Report an -)it criteria an notifies their specific I*;0T*189:9 Re!istrar of the
D<E actions(
*%- Monitors the supplier performance to meetin! the efine D<E -)it "riteria on the %ua Report(
*%- 5pon supplier performance improvement an the supplier has met the D<E -)it "riteria upate the
%ua Report( Review with 'our *% mana!ement an upon *% approval review within the "T( If all has
approve must scheule the D<E Removal presentation at the specific commoit' sourcin! meetin!(
*%- 5pon approval from the commoit' sourcin! meetin! G Must forwar the %ua Report to the G$*"
D<E "oorinator for processin!(
D<E
"oorinator
"reates D<E Removal letter with re,uire GM si!natures, "loses the D<E $RR in G%T*( -mail sent to
D<E istribution of the wee/l' D<E actions ta/en(
*%- 0
*upplier
Reviews ne)t upate "T <i list for removal of D<E B"oe DN no or not on D<E or "oe MN'es
currentl' on D<EC for the supplier specific uns coe(
*upplier Dotifies their specific I*;0T*189:9 Re!istrar of the D<E -)it actions(
%ua Report BGM 1927G71C *uppl'$ower
D<E process flow chart BGM 1927?87C *uppl'$ower
G$?6 BGM 17:8C *upplier %ualit' $rocesses > Measurement $roceures ? *ection 7 BDew <usiness EolC
*uppl'$ower
G%T* BGlobal %ualit' Trac/in! *'stemC "reativit' <i list an $RR B$roblem Reportin! an ResolutionC
G%T*
!e"ision #istory
Global APQP Process
January5 2@@=
June, 2012 9: GM1927
Tas/ 1 Commodity Sourcing Strategy eetingF5ner [Decessar' Inputs[ ae warrant'( 5ner
[Methoolo!'[ section ae t'pes of warrant' ata to iscuss at meetin!( 5ner [Methoolo!'[ section
ae more information on $*# re,uirements an scorin! metho( 5ner [*%- Responsibilit'[ section
ae that $art *pecific *;R nees to be inclue in R=%( 5ner [#itional Information[ ae #I#G
%*# an 2ata sources for Larrant'(
Tas/ 2 Technical ReviewsFH5ner Decessar' InputsI eliminate "omple) *'stems0*ubassemblies( 5ner
[Methoolo!'[ section ae $art *pecific *;R to lessons learne review( 5ner the [*%-
Responsibilit'[ section ae supplier unerstanin! of $art *pecific *;R( 5ner the [*%-
Responsibilit'[ section remove the wor [recommene[ that was liste ne)t to the supplier
unerstanin! of *% *;R( 5ner [*upplier Responsibilit'[ section replace [I$T3[ with [warrant'
!oals an e)pectations[ an ae warrant' sufficienc' plans(
Tas/ 4 G$*" #$%$ #ssessment > *ourcin!F5ner [Decessar' Inputs[ remove [%*#[ reference to eliminate
confusion B$*# an %*# are the same ocumentC( 5ner the [*%- Responsibilit'[ section moifie the
follow?up re,uirements to correspon with chan!es to the G$*" #$%$ #ssessment chan!es(
Tas/ : Supplier Gate ReviewsF5ner [2eliverables[ section remove sentence that reference the "omple)
*'stems appeni)( 5ner [Methoolo!'[ section remove sentence from each Gate Review that
reference #$%$ $ro!ram mana!ement "omple) *'stems( Replace [%LI7[ with [Larrant'
Reuction $lansI( In *upplier Gate Review K4, remove reference to GM 1927?24M( 5ner [*%-
Responsibilities[ section ae $art *pecific *;R to lessons learne re,uirement(
Tas/ 8 +easibility and anufacturing Assessment LettersFHMethoolo!'I section, ae GM -n!ineer as a
recipient of &etters 2?:( Remove sentence that escribe letter as a formal transfer of responsibilit'
from supplierZs en!ineerin! to supplierZs manufacturin! or!ani.ation(
Tas/ 9 ,+'AF5ner [Decessar' Input[ section replace [criteria chec/list[ with [$art *pecific *;R[( 5ner
the [Methoolo!'[ section ae [hi!h severit' items[ to 2=M-# flow chart bo)(
Tas/ 10 Gage# Tooling and '!uipment ReviewsFuner [*%- Responsibilit'[ section ae sentence to verif' the
e)istence of GM owne toolin! an that it is properl' ientifie as GM propert'(
Tas/ 11 G$-.. $re-$rototype and $rototypeF5ner [Methoolo!'[ section ae [or e,uivalent[ to
re,uirement that supplierZs must ensure subcontractors follow G$?11( 5ner [*upplier Responsibilit'[
section replace [GM 1928?2[ with [G$?11 "orrective #ction $lan[
Tas/ 12 $+'AF5ner [Decessar' Inputs[ section ae $art *pecific *;R to lessons learne input( 5ner
[Methoolo!'[ section ae [hi!h severit' items[ to $=M-# bo)( #e [customer complaints, an
internal ata for the life of the part[ to bo) that escribes revision rivers( 5ner [*%- Responsibilit'[
section ae hi!h severit' failure moes to action plan re,uirement( 5ner [*upplier Responsibilit'[
section a re,uirement for formal ocumente R$D reuction process, activit' throu!h the life of the
part, subcontractorZs involvement, an perioic reviews(
June, 2012 96 GM1927
Tas/ 14 Control $lansF"han!e [ma'Z to [shoul[ for use of #I#G "ontrol $lan format in the 2efinition
section( 5ner the [*upplier Responsibilit'[ section ae re,uirement for la'ere auits an ail'
valiation of error proofin!( #lso ae review of subcontractor control plans(
Tas/ 1: 'arly $roduction Containment /G$-.01F5ner [2efinition[ section ae G$?12 applicabilit' whenever
manate b' GM on an' parts that present si!nificant ris/ to a customer plant( 5ner [Methoolo!'[
section a re,uirement for separate inspection area, irreversible corrective action, an 100Q chec/(
Tas/ 18 Run 2 Rate /G$-31F5ner [Decessar' Inputs[ chan!e [%uote[ to ["ontracte[ toolin! capacit'(
5ner [Methoolo!'[ section ae that *%- ma' ecie to participate in sub?component Run @ Rate,
as appropriate( 5ner [*%- Responsibilit'[ chan!e [re!ional atabase[ to [s'stem[ in the bullet
referencin! where to status customer?monitore Run @ Rates( 5ner [*upplier Responsibilit'[ section
remove [supplier monitore[ from bullet referencin! the status of Run @ Rates( 5ner [#itional
Information[ section remove worin! re!arin! 2001 eition of G$?9( 5ner HMethoolo!'I, *%-
Responsibilit'I, an H*upplier Responsibilit'I sections ae a reference to GM 1980?"1, "2, "4(
Tas/ 17 Lessons LearnedF5ner [2eliverables[ ae $art *pecific *% *;R upates( 5ner [Methoolo!'[
section chan!e [7e' *ta/eholers[ to ["ommoit' *ourcin! *trate!'[ meetin!( #e references to
$art *pecific *% *;R+s( 5ner [*upplier Responsibilit'[ section move error?proofin! valiation to
Tas/ 14(
#ppenices
#ppeni) 1 "omple) *'stems0*ub?
assemblies #$%$ Mana!ement
$lan
Move 2ocument 5sa!e Guielines to the be!innin! of the
#$%$ manual an mae "omple) *'stems #ppeni) 1(
#ppeni) 2 2ata *ources for Larrant' Move "omple) *'stems0*ub?assemblies #$%$
Mana!ement $lan to #ppeni) 1 an mae 2ata *ources for
Larrant' #ppeni) 2(
May5 2@@?
#ppeni) 2 G 2ata *ources for Larrant'
&e!en &e!en upate to correctl' show Internal an -)ternal versus GM onl' sources(
June5 2@@B
3arious Changed references to &S344 and &uality Characteristics to match current terminology(
Septe$ber5 2@@C
Tas/ 1 Commodity 5ey Stakeholders eetingFTas/ Dame chan!e from "ommoit' *ourcin! *trate!'
Meetin! to Commodity 5ey Stakeholders eetingJ Tas/ 2escription, 7e' 2eliverables, Decessar' Inputs
an Methoolo!' chan!e to meet G32$ 6(0 an -n!ineerin! > #vance $urchasin! *ourcin! $rocess
Tas/ 2 Technical ReviewsF Tas/ 2escription, 7e' 2eliverables, Decessar' Inputs an Methoolo!' chan!e to
meet G32$ 6(0 an -n!ineerin! > #vance $urchasin! *ourcin! $rocessJ Tas/ 4 was inte!rate to this
Tas/
June, 2012 98 GM1927
Tas/ 4 G$*" #$%$ #ssessment > *ourcin! was remove an inte!rate to Tas/ 2J
*% D;2 00: was incorporate into the manual at this Tas/
Tas/ : Gate ReviewsF Tas/ Dame chan!e from *upplier Gate Reviews to Gate Reviews( Tas/ Time,
2escription, 7e' 2eliverables, Decessar' Inputs an Methoolo!' chan!e to meet G32$ 6(0 an
-n!ineerin! > #vance $urchasin! *ourcin! $rocessJ $$#$ an Run @ Rate Reviews were introuceJ
The #$%$ *upplier *tatus Lor/boo/ GM1927?4: was introuce to support Gate Reviews e)ecution
Tas/ 8 +easibility and anufacturing Assessment Letters FLas remove
&S6 FLas transferre from "urrent *ection to #$%$ *ection an upate
Tas/ 7 $rocess +low Charts 7 Tas/ 2escription, 7e' 2eliverables, Decessar' Inputs an Methoolo!' chan!e
to meet G32$ 6(0
Tas/ 9 ,+'AF Tas/ 2escription, 7e' 2eliverables, Decessar' Inputs an Methoolo!' chan!e to meet
G32$ 6(0 an introuction of 2R<=M activit'
Tas/ 10 Tooling and '!uipment Reviews F Tas/ Dame chan!e from Ga!e, Toolin! an -,uipment Reviews to
Toolin! an -,uipment ReviewsJ Ga!e activit' was remove an transferre to Tas/ 11J Tas/
2escription, 7e' 2eliverables, Decessar' Inputs an Methoolo!' chan!e to meet G32$ 6(0
Tas/ 11 G$-.. $re-$rototype and $rototype F Las Remove(
Gage ,evelopment And Approval F Las Remove from Tas/ 10 an transferre to this Tas/ in orer to
introuce the complete methoolo!' to support the application of GM1926 B"hec/in! =i)ture *tanar
for purchase partsC(
Tas/ 12 $+'A F Tas/ 2escription, 7e' 2eliverables, Decessar' Inputs an Methoolo!' chan!e to meet
G32$ 6(0
Tas/ 14 Control $lans F Tas/ 2escription, 7e' 2eliverables, Decessar' Inputs an Methoolo!' chan!e to
meet G32$ 6(0 an $owertrain re,uirements
Tas/ 1: 'arly $roduction Containment /G$-.01 F Tas/ 2escription, 7e' 2eliverables, Decessar' Inputs an
Methoolo!' chan!e to meet G32$ 6(0
Tas/ 18 Run 2 Rate /G$-31 F "omplete methoolo!' upate
Tas/ 17 Lessons LearnedF "omplete methoolo!' upate
#ppenices
#ppeni) 1 "omple) *'stems0*ub?
assemblies #$%$
Mana!ement $lan
Remove
#ppeni) 2 2ata *ources for Larrant' Remove
'ebruary5 2@@<
3arious ? Global R#*I" inclue as Global #$%$ section
3arious G #e Global $=M-# "hec/list to the 2ocument 5sa!e Guielines
Tas/ : Gate Reviews G #e clarification of 2irect <u' component *%- roles at *'stem0#ssembl' Gate Reviews
? "han!e 7e' eliverable from #I#G #?7 to GM1927?47
June, 2012 97 GM1927
Tas/ 8 &S6 ? #e Rules for %*< application
Tas/ 10 Tooling 8 '!uipment Review G #e the *% Toolin! -n!ineer roles where available
Tas/ 11 Gage ,evelopment 8 Approval 9 #e complement information re!arin! etaile !a!e timin! chart
Tas/ 12 $=M-# ? "han!e 7e' eliverable from #I#G #?7 to GM1927?47
Tas/ 14 Control $lan G Inclue the information that functional re,uirements from *;R > part rawin! must be
enclose b' $"$
Global Launch Process
May5 2@@?
Tas/ 1 $rogram Risk Assessment G Title chan!e from HCross +unctional Risk AssessmentIJ enhance task
description, methodology an deliverables to be more escriptive of processJ ae customer/s1 for
deliverables
Tas/ 2 G$*S&A Launch Team Resource $lan ,evelopment G Title chan!e from G$*"0*%# &aunch Team
*taffin!J "han!e tas/ owner for &aunch &eaer to &aunch 2irectorJ enhance task description an
methodology to be more escriptive of processJ ae customer/s1 for deliverables: clarifie task owner
responsibility
Tas/ 4 Global Launch atri; 9 "han!e tas/ timin! to reflect actual publication processJ enhance tas/
escription an methoolo!' to be more escriptive of processJ ae customerBsC for eliverablesJ
upate ata processin! flow chart
Tas/ 6 ,aily Launch Issue 'scalation $rocess 9 +ormer task < Launch Issue 'scalation $rocess and task =
Conference Calls combined to reflect practice
Tas/ 8 $re Launch Conference G Title chan!e from G$SC ';ecutive Supplier ,ays /$re-Launch
Conference1: enhance task description, methodology an deliverables to be more escriptive of
processJ ae customer/s1 for deliverables
Task > 6oundary Sample Review 9 'nhanced task description# methodology and deliverables to be more
descriptive of process: added customer/s1 for deliverables: include updated 6oundary
Sample RASIC Chart
Tas/ 11 $roblem Solving $rocess 9 -nhance methoolo!' to be more escriptive of processJ inclue
references to GM $roblem *olvin! $rocesses in #itional Information
.o"e$ber5 2@@;
June, 2012 99 GM1927
Tas/ 6 ,aily Launch Issue 'scalation $rocess 9 +ormer task < Launch Issue 'scalation $rocess and task =
Conference Calls combined to reflect practice
Tas/ 8 $re Launch Conference G Title chan!e from G$SC ';ecutive Supplier ,ays /$re-Launch
Conference1: enhance task description, methodology an deliverables to be more escriptive of
processJ ae customer/s1 for deliverables
Task > 6oundary Sample Review 9 'nhanced task description# methodology and deliverables to be more
descriptive of process: added customer/s1 for deliverables: include updated 6oundary
Sample RASIC Chart
Tas/ 11 $roblem Solving $rocess 9 -nhance methoolo!' to be more escriptive of processJ inclue
references to GM $roblem *olvin! $rocesses in #itional Information
'ebruary5 2@@<
*ection K2 Tas/s 1?14
*ection K2 Complete Launch anual re-write - to reflect current wor/ practices an !lobal process
a!reements mae urin! %: 2009 &aunch $rocess calls supporte b' GMD#, &##M, GM-,
GM#$ an GM$T
Septe$ber5 2@@<
*ection K4 "omplete "urrent Manual re?write - to reflect current wor/ practices an !lobal process
a!reements mae urin! %4 2009 "urrent Revision supporte b' the Global Tas/ Team an
Global *% $rocess team as supporte b' GMD#, &##M, GM-, GM#$ an GM$T(
Tas/ 11 0 "ontents Remove obsolete process -)ecutive "hampion $rocess B-"$C an replace with 4r $art'
$rovier $rocess, Tas/ 11 an Table of "ontents pa!e I3( Remove wor H*pillI replace with H2isruptionI in the
contents pa!e I3, ocument !uielines listin!(
5pate Glossar' of Terms pa!es 94 G 97(
Revise 2ocument 5sa!e Guielines G $a!e :9(
4bsolete Docu$ents inclu(es the follo7in,/
GM 1927?80, GM 1927?84, GM 1927?8:, GM 1927?89, GM 1927?70, GM 1927?7:, GM 1927?77, GM 1927?91,
Au,ust5 2@11
*ection K2 Launch anual ?pdate 9 various minor chan!es to reflect current wor/ practices(
.o"e$ber5 2@11
June, 2012 99 GM1927
*ection K2 Tas/s :
Launch anual ?pdate 9 #e reference to GM 1927?16(
June5 2@12
*ection K1 Tas/s 1:
Add optional G .30>-@3 G$.0 ';it Letter(

Glossary of Ter$s
AA!/ #ppearance #pproval Report
AD9/ #nal'sis02evelopment03aliation
AD9 P+!/ #nal'sis02evelopment03aliation $lan an Report( This form is use to ocument a *upplier+s #23
$lan an trac/ e)ecution
A-AG/ #utomotive Inustries #ction Group, an or!ani.ation forme b' General Motors, =or an 2aimler?
"hr'sler to evelop common stanars an e)pectations for automotive suppliers(
AP/ #vance $urchasin! or #sia $acific
APQP/ #vance $rouct %ualit' $lannin!
APQP ProHect Plan/ # one?pa!e summar' of the GM #$%$ process that escribes the tas/s an the timeframe in
which the' occur(
AQC/ #ttribute %ualit' "haracteristic
ASQ%/ #vance *upplier %ualit' -n!ineer
:-F/ <o' in Lhite( 5suall' the bare metal shell of the bo'J inclues oors an ec/ li prior to paint an trim(
:4M/ <ill of Materials
:4P/ <ill of $rocess
:ro7nfiel( Site/ #n e)pansion of an e)istin! facilit'(
C8SM/ "ommoit' 7e' *ta/eholers Meetin!
CMM/ "oorinate Measurin! Machine
Cpk/ "apabilit' Ine) for a stable process
CTC/ "omponent Timin! "hart B2R- ocumentC
June, 2012 100 GM1927
CTS/ "omponent Technical *pecifications
C9%!/ "oncept 3ehicle -n!ineerin! Release
DAQ/ 2esi!n #ppearance %ualit' B"olor Earmon' 0 #ppearance GroupC
Defect outflo7 (etection/ # phrase use in the *upplier %ualit' *tatement of Re,uirements that refers to in?
process or subse,uent inspection use to etect efects in parts(
D''A/ 2imensional =it =unction > #ppearance
D'M1D'A/ 2esi!n for Manufacturabilit' 0 2esi!n for #ssembl'
D'M%A/ 2esi!n =ailure Moes an -ffects #nal'sis( It is use to ientif' the potential failure moes of a part,
associate with the esi!n, an establish a priorit' s'stem for esi!n improvements(
DP9/ 2efects per vehicle
D!/ 2ocumentation Re,uire
D!%/ 2esi!n Release -n!ineer
DS4/ 2esi!n *i!n ;ff
%+APSP/ -n!ineerin! > #vance $urchasin! *ourcin! $rocess(
%rror 4ccurrence Pre"ention/ # phrase use in the *upplier %ualit' *tatement of Re,uirements that refers to
po/e 'o/e or error?proofin! evices use to prevent errors in the manufacturin! process from occurrin!(
%S%P/ -nhance *upplier -n!a!ement $rocess usin! GM approve 4
r
$art' $roviers for containment sortin! >
rewor/
%F4/ -n!ineerin! Lor/ ;rer
'TQ/ =irst Time %ualit'
GA/ General #ssembl'
GD+T/ Geometric 2imensionin! > Tolerancin!
GM/ General Motors
GMAP/ General Motors #sia $acific
GM%/ General Motors -urope
GM-4/ General Motors International ;perations
GM.A/ General Motors Dorth #merica
GMSP/ GM *uppl' $ower
GP/ General $roceure
GPDS/ Global $rouct 2escription *'stem
GPS/ Global $urchasin! *'stem
GPSC/ Global $urchasin! > *upplier "hain
June, 2012 101 GM1927
GQTS/ Global %ualit' Trac/in! *'stem
G!+!/ Ga!e Repeatabilit' an Reproucibilit'
Greenfiel( Site/ # new supplier facilit' that is built to support a pro!ram(
GSTS/ Global *tatus > Timin! *'stem
G9DP1 Global 3ehicle 2evelopment $rocess
-PT9/ Incients per Thousan 3ehicles
-9:!/ Inte!ration 3ehicle <uil Release
-9%!/ Inte!ration 3ehicle -n!ineerin! Release
8CC/ 7e' "ontrol "haracteristics( It is a process characteristic where variation can affect the final part an0or the
performance of the part(
8CDS/ 7e' "haracteristic 2esi!nation *'stem
8ickD4ff Meetin,/ The first #$%$ supplier pro!ram review(
8PC/ 7e' $rouct "haracteristic( It is a prouct characteristic for which reasonabl' anticipate variation coul
si!nificantl' affect safet', compliance to !overnmental re!ulations, or customer satisfaction(
LAAM: (General Motors) Latin America, Africa & Middle East
LC!/ &ean "apacit' Rate( It is the GM ail' capacit' re,uirement(
MC%/ Mi "'cle -nhancement
MC!/ Ma)imum "apacit' Rate( It is the GM ma)imum capacit' re,uirement(
MDC/ Mule 2esi!n "omplete
M4P/ Ma/e or $urchase
MPC/ Material $rouction "ontrol
MPC%/ Material $rouction "ontrol -urope
M!D/ Material Re,uire 2ateJ ate material must be elivere in orer to allow a buil event to be!in(
MSA/ Measurement *'stems #nal'sis
M2/ Moc/?5p( Moc/?ups can be actual functionin! parts, sub?assemblies or assemblies or non?functional woo,
e)pane pol'st'rene, plastic or metal representations of parts, subassemblies or assemblies( The esi!n source can
be responsible for proviin! moc/?ups(
M9:ns/ Manufacturin! 3aliation <uil non?saleable
M9:s/ Manufacturin! 3aliation <uil saleable
.:#/ Dew <usiness Eol
.040D0/ Dotice of 2ecision
June, 2012 102 GM1927
.4A/ Dotice of #ction
4%M/ ;ri!inal -,uipment Manufacturer
PAD/ $rouction #ssembl' 2ocuments
PC+L/ $rouction "ontrol > &o!istics
PDT/ $rouct 2evelopment Team
P%T/ $ro!ram -)ecution Team
P'M%A/ $rocess =ailure Moes an -ffects #nal'sis( It is use to ientif' potential failure moes associate with
the manufacturin! an assembl' process(
PPAP/ $rouction $art #pproval $rocess
Ppk/ $erformance ine) for a stable process
PPM/ 1C $ro!ram $urchasin! Mana!er, 2C $arts $er Million B"alculation of iscrepant parts 0receipts as efine in
G$6C
PP9/ $rouct > $rocess 3aliation
PQC/ $rouct %ualit' "haracteristic
PQ!!/ $ro!ram %ualit' Reainess Review
P!1!/ $roblem Reportin! > Resolution
PSA/ $otential *upplier #ssessment, a subset of the %ualit' *'stem #ssessment B%*#C
QCC/ %ualit' "onfirmation "enter BGM- form of -*-$ G enhance supplier en!a!ement process usin! GM
approve 4
r
part' proviers for containment sortin! an rewor/C
QSA/ %ualit' *'stem #ssessment
QS:/ %ualit' *'stems <asics
Q!D/ %ualit' Reliabilit' 2urabilit'
QTC/ %uote Tool "apacit'
!AS-C/ Responsible, #pprove, *upport, Inform, "onsult
!E!/ Run at Rate
!'Q/ Re,uest =or %uotation
!P./ Ris/ $riorit' Dumber relate to =M-# evelopment
!P. !e(uction Plan/ #n action plan that escribes what is bein! one to reuce the ris/ priorit' number for items
liste in the 2=M-# or $=M-#(
SD%/ *upplier 2evelopment -n!ineer
S'M%A/ *'stem =ailure Moe an -ffects #nal'sis
SMT/ *'stems Mana!ement Team
June, 2012 104 GM1927
S4A/ *tart of #cceleration
S4!P/ *tart of Re!ular $rouction
S4!/ *tatement of Re,uirements
S4S/ *tart of *ales
SPC/ *tatistical $rocess "ontrol
SP41 BGeneral MotorsC *ervice an $arts ;perations
SQ/ *upplier %ualit'
SQ%/ *upplier %ualit' -n!ineer
SQ-P/ *upplier %ualit' Improvement $rocess
SS'/ *tart of *'stem =ill
SSTS/ *ub?s'stem Technical *pecifications
SubDAsse$bly 1 SubDSyste$/ #n assembl' of sub?components elivere to the GM main prouction line for
installation to the vehicle as a sin!le unit(
Subcontractor/ The supplier of a sub?component to a "omple) *'stem0*ubassembl' supplier BTier 2, 4, etcC(
S9%/ *ub?*'stem 3aliation -n!ineer
S9%!/ *tructure 3ehicle -n!ineerin! Release(
Tea$ 'easibility Co$$it$ent/ #n #I#G #$%$ form that is provie with the Re,uest for %uotation( It is use
to ocument the supplier+s concerns with the feasibilit' of manufacturin! the part as specifie(
T84/ Toolin! 7ic/?;ff
TF4/ Temporar' Lor/ ;rer
2G/ 5ni!raphics
9DP/ 3ehicle 2evelopment $rocess
9L%/ 3ehicle &ine -)ecutive
9LT/ 3ehicle &ine Team
94C/ 3oice of the "ustomer
94D/ 3oice of 2esi!n
9P-/ 3ehicle $ro!ram Initiation
9TC/ 3aliation Testin! "omplete
9TS/ 3ehicle Technical *pecification
F4/ -n!ineerin! Lor/ ;rer
June, 2012 10: GM1927

GM 1927 Supplier Quality Manual

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

GM 1927 Supplier Quality Manual

Uploaded by

Copyright:

Available Formats

General Motors Corporation

You might also like