Page 1 Avantech QMS - Systems for improvement of the counter-based services

06/06/2010 02:19:09 http://www.avantech-qms.com/english/proizvodi/sistem-za-poboljsanje-salterskih-usluga.html

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Translation in progres
U decembru 2009. godine
Avantech QMS sistem
puten je u rad u Optini
Novi Beograd.

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Latest News
Decembar 2009
Novembar 2009
Oktobar 2009
September 2009
Systems for improvement
of the counter-based
services
-
Solution for crowds and stress in waiting rooms;
-
Guarantees confidentiality of information at the counters;
-
No stress for the client: one service has only one waiting
line!
-
All menus, papers, dialogues and software are written in
Serbian language with the support for Cyrillic alphabet;
-
Integrated sound system for automatic roll call of clients;
-
The device is completely modular (both hardware and
software);
-
Anti-vandal hardware design;
-
Additional software modules and services were
developed (monitoring on the national level, SMS
notifications, luck games ...);
-
Even with advantages compared to the foreign
competition very good price!

12:46 06.06.2010
Systems for improvement of the counter-based services
Avantech-QMS is a device for electronic control of queues in counter rooms, which was created by the
domestic company Avantech electronics. QMS (Queue Management System) presents a technical
solution for long queues in waiting rooms. The system gives both clients and clerks the working
environment without crowds and stress, as well as high technology organization of work with equal
distribution of work among employees.

How does the systemwork?
When entering the counter room, a citizen/client, approaches metal counter where anti-vandal buttons
or Touch screen monitor for selection of service are, and he/she selects the type of service. The ticket
printer is located in the device casing. If the installed version does not have touch screen, next to each
anti-vandal button is a diode in the metal casing, signaling if the function/service is active at the given
moment. After selecting the service, the user gets the ticket with the queue number, as well as the list
of counters offering selected type of service, logo of the municipality/bank/institution, exact time the
ticket was generated, as well as approximate waiting time (the management places the commercial on
te ticket and it can be updated daily on the PC by using any web browser).


Each of the functions/services (e.g. Notarization of documents, Receiving the filings ....) can have the
central display showing the number which is currently processed and the counter/room where the user
with that number is serviced. After every change (roll call of the next citizen/client) audio signal can be
heard as well. In institutions where the organizations of the counters/officers is more or less intuitive,
instead of the central display, a "small" display for the given service can be used. In this situation, the
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Page 2 Avantech QMS - Systems for improvement of the counter-based services
06/06/2010 02:19:09 http://www.avantech-qms.com/english/proizvodi/sistem-za-poboljsanje-salterskih-usluga.html
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