1

Communication is important for a number of reasons. In order to deliver the best care possible, to be able to
assess any difficulties or problems that the client might incur or any specific needs that they might have. It should
also be said that you might come into contact with people from different departments of the care sector, so good
clear and concise written communications is of importance too.
People communicate for different specific reasons, in order to express emotions such as
Fear
Anger
Pain
Joy
Love

Clear speech in order to help people to understand what you are saying. Speak clearly, don't cover your mouth
with your hands or turn away from the person. Language and words which involves thinking carefully about the
words you are going to use with the individual. Your choice of words should be appropriate to the person you are
talking to, and to the situation.

The first method would be sign language through the many different versions. You have the standard sign-
language for the deaf/partially deaf, but you also have a language which is taught to many people with learning
disabilities as it helps them communicate with staff, family or friends. This is known as makaton. This could show
something as simple as toilet, without the difficulty of verbal communication

Confidentiality relates to the duty to maintain confidence and thereby respe

Ai) Describe four different methods of communication;
a) Verbal communication sounds, words, language and talking. b) Non verbal -
Sign language, body language/gesturing.
c) Visual signs, symbols, photos, picture cards, etc.
d) Written with pen and paper, emails.

1.1 By using good communication skills, you can support the individual to make
choices about how you provide their care and support every time you work with
them. This will make them feel valued and respected and in control of what happens
to them
a) Show feelings and express emotions.
b) Socialize.
c) Pass and receive information.
d) Be understood.
e) Share knowledge.
f) To resolve problems
1.3
.A) To see whether they understand what has been said, body language and facial
gestures will convey this
How a person sits posture
Facial expression eyes mouth eyebrows.
. B) To see if there are any changes such as anxiousness, anger, frustration etc
which could suggest safeguarding (abuse) issues.

2,1
We can support the individual to make choices about how you provide their care
and support every time we work with them. This will make them feel valued and
respected and in control of what happens to them
To make sure their needs are being met, and the correct aid is available to
enable this, such as hearing aid, pen and paper, etc which gives us as carers a
better insight about the individual (religious and cultural beliefs etc) therefore
ensuring effective communication.

2.2

Visual seeing
Auditory hearing
Olfactory smelling
Kinaesthetic feeling
Gustatory - tasting

Non-verbal communication
Eye contact
Signs, symbols or pictures
Writing
Using objects
Touch
Physical gestures
Body language and emotions
Lip reading

3.1
Communication Barriers
Never assume that we can be heard and understood, and that we can respond
to, without first thinking about the person and their situation. Check to ensure we
are giving the communication the best possible chance of success by dealing
with the barriers such as

Not giving people proper space and time to speak
Noisy or crowded space
Sitting to far away or invading personal space.
Poor unwelcoming body language.


3.2

The best way to over come these barriers is to ensure that the person is able to
communicate to the best of their ability and make the person feel as comfortable
and relaxed as possible

Smile &maintain a friendly facial expression.
Use gestures & pictures.
Be warm & encouraging Repeat the persons words with a smile to check
understanding.

Speak clearly, listen carefully; to respond to what is being said
to you .
Remove any distractions & other nioses.
Use written communication where appropriate.
Use touch to communicate concern, sympathy & interest.
Physical separation
Status differences
Gender differences
Cultural diversity
Language
3.3

4.2
Do not leave personal information on individuals, like medical records, care /
support plans or risk assessments, family contact details etc. unattended in an office
working environment. Records should be locked safely away or kept in a safe, easy
to access place in an individuals room or home