Work within relevant legal and ethical framework

Activity 1
Part A
1. Following organisational policies and procedures such as documentation of services and WHS.
Must accept responsibility for actions and personal choices and be proactive in
rectifying/acknowledging. Treat all clients, stakeholders and colleagues with respect.
2. Clients have a right to expect privacy and confidentiality of their verbal and documented
information. Clients have a right to access documents and information relevant to their service.
Clients, stakeholders and colleagues have the right to be given equal and equitable opportunities to
communication and respect.
3. Understanding and staying within the boundaries of what a client is safely capable of. Taking
precautions to increase capability/decrease risk for person with disability. Weigh up risk versus
value of activity to person.
4. I accept personal responsibility for views expressed with clients and staff. Accept responsibility
for lateness, inefficiency of service, unforseen dangers and misunderstandings.
5. Client information is often made up of sensitive psychiatric and medical material documented on
a need-to-know basis. Information leaking to people who know only part of a clients history can
lead them to jump to conclusions about the person and affect their interactions with them. Strict
confidentiality policy builds integrity, understanding and trust in interactions with the client body.
6.
a) Duty of care, transparently discuss all options and concerns with client and stakeholders.
b) Think ahead to possible outcomes and avoid foreseeable harm by implementing strategies
while maintaining persons dignity.
c) Should keep personal information securely locked away to prevent unauthorised access.
Discuss client issues only with staff/stakeholders that need to know.
d) Communicate concerns openly and transparently allowing for parts of programme that have
not worked for client and providing options for change.
e) Inform client of options available and suggested. Ensure she comprehends what is being said
and meet in presence of advocate/family.
Activity 2
Part A
3. Following same rules as other staff in order to provide consistent, high-quality, thought-out
service

Part B
1. Bruno needs to understand his scope of practice. He needs to know that decisions made on the
fly should be informed by prior knowledge and that there are certain limitations on his duties as a
support worker. Prescribing medications is not one of these duties. Coordinator should talk Bruno
through relevant policies and encourage him to read further.
2. Assess staff knowledge of policies at the end of a probationary period. Staff should not be
presented with a contract/secure work before completing all modules. An outline of each policy
should be written out so new staff can easily digest jargon.
3. The scope of ones role is what decisions, delegations and restrictions that can be made and under
what circumstances. Bruno has exceeded his scope by handing out medication when he has no
qualification to do so.

Activity 4
Part B
Abuse Checklist
Financial
Fear/anxiety when discussing money?
Money missing from budget which is not explained?
Possessions missing?
Unpaid accounts?
Trust issues with regard to possession/money?
Confusion over ownership?
Physical
Bruises, welts, other marks/swelling/tenderness?
Painful movements?
Fearful/anxious/flighty?
Change in physical condition i.e. muscle wastage, weight?
Change in mood/alertness/sleeping patterns?
Emotional
Particularly nervous around certain individual/s?
Fearful?
Expressions of helpless/hopelessness?
Depressive/withdrawn/disinterested?
Anxious?
Sexual
Inexplicable STIs?
Bruising/bleeding of genitals/thighs
Fear/agitation?
Disturbed sleep?
Withdrawal?
Neglect
Poor hygiene/personal care?
Absence of necessary aids?
Ungroomed?
Lack of clothing/toiletries?
Weight loss?
Lack of personal items?
High number of accidents around home?
Systemic
Sense of powerlessness?
Fear or dislike of institutions/authority?
Low self-esteem?
Self-blame?
Signs consistent with emotional abuse?
Urgency
The urgency of a situation of abuse can be gathered by
the severity, regularity and flow-on effect of signs.
All situations should be reported to coordinator, but staff discretion
allows involving police and independent advocate.
Coordinator: 49 333 555
Maitland Police: 49 744 744
Disability Advocacy NSW: 1300 365 085

Part C
To ensure all options are explained and understood, responsibility is taken transparently and any
consent required is informed. Coordinator should provide training in how to communicate with ESL
clients. Staff should avoid jargon, slang or idiomatic speech. Should use strong body and facial
language to communicate relaxed environment. If required, translator should be hired.
Final assessment
1.
a) I have a duty of care to avoid foreseeable harm while maintaining client dignity and
self-determination. Should weigh up the pros and cons of an exercise and ensure
the benefits outweigh the risks.
b) Should have thorough understanding of Disability Discrimination Act, WHS Act as
well as privacy and confidentiality responsibilities
c) Disability Service Standards, Code of Ethics
d) Assist client follow policy and procedure for grievances. Support through process
e) Info should be kept locked away with access for those who need to know for clients
interests, as authorised by the client and coordinator
f) Research cultural background and spending relaxed time with client to learn how
they think, feel and act
2.
a) Outline Discrimination Act
Privacy & Confidentiality requirements
WHS responsibilities
Duty of Care responsibilities
b) Report to supervisor suspicion of physical abuse
c) Refer to disability service standards, relevant acts
d) While they have similar repercussions with regard to feelings of disempowerment,
systems abuse is related more to not being allowed a voice at an institutional level
e) Avoid and report
3.
a) Tobys sentient decision making cannot be questioned or suppressed.
b) No
c) Refer staff to discrimination act, person centred policies and write in articles on self-
determination
d) To accept their right to be themselves without discrimination