BACI Campus hire

Role Description (Management Graduates)

Business Overview
2
Global Delivery Center of Expertise (GDCE) facilitates Bank of Americas enterprise global delivery model across all lines of business including
Enterprise functions. As part of GDCE, Bank of Americas subsidiary BA Continuum employees deliver around-the-clock technology and
processing support via a network of global delivery sites and strategic vendors. GDCE acts as a natural extension of the lines of businesses
global operations.

Fast Facts:

Operates in India, Philippines, Costa Rica, Mexico, and the U.S.
Governs suppliers in India, Mexico, the U.S, the Philippines, China and Argentina

Strong Operating Performance & Risk Management practices
Consistent high levels of business performance measures achieved
Achieved satisfactory Regulatory reviews
Financial performance goals consistently achieved and exceeded financial performance goals in 2012
Scored 4.2 on the Voice of Partner survey, exceeding the target

Key Activities Across Businesses:
Operations: Transaction processing, credit support, front office, analytics, fulfillment, and reporting
Technology: Development, infrastructure support/controls, and testing
Customer Support: eMail, chat, voice
Operational Excellence: Six Sigma & BPM coaching, consulting, training and tools. Delivered over $28MM in project benefits in 2012. Completed 100 process
management and improvement engagements with business partners. Provided 65,000 hours training worldwide.
Transaction Processing
Customer Requests
Management /Fulfillment Customer
Accounts
Analytics &
Reporting
R & M*
Foreign Exchange Drafts & Reconciliation
Expenses, Deposits & Payments Processing
Lockbox
Derivatives Indexing, Issuing, Checking & Trade
Review
Static Data set up/ Electronic Payment & Maintenance
Wire Transfer Services - Phone Support
Sales Fulfillment, Commitment Administration
GFX- Case Mgmt, Indexing, GEADS Helpdesk
Global rates and Commodities Issuing
EBS ( Electronic Banking Services E Mail)
Pitch book creation, Financial Statement Analysis & Spreading
Trade Operations, Prime Brokerage, Institutional Derivatives
Public Finance, Strategic Risk ,Country Risk
Equity and Debt Research, Portfolio Mgmt
Trade Reviews & Checking, Internal Control
Cards Exceptions
Info Research, Compensation Enquires, CDO Structuring
Model Validation
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Capabilities
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GDCE BP Capabilities
*Last updated in Q1, 2013
3
25 November 2013 4
Role Description - GMOMO

GMO&MO provides operations support to the Global Markets Business of BOAML. Key Business activities include back office and middle
office operations related to securities, derivatives, futures, options, currencies (fx) and commodities. Key functions includes Trade
Processing & settlement, Inventory Management, Cash Management, Asset Services, Collateral Management, Reconciliation, Client &
Product Data.
New hires to be part of the GMO&MO business group. They will be given a deep understanding the business, operations, people and risk
management. Post completion of the training they will be part of the regular operation teams.

Responsibilities:

Process Management: Responsible for complete ownership of primary functional responsibilities for the assigned teams.
Responsible for shift planning, monitoring daily work routine of the associates, handle escalations and business management .
Complete ownership of the business and delivery at the highest standards. Managing reports, conduct meetings on a regular basis, publish
dashboards. Assign work initiatives / special projects to the team. Maintaining detailed MIS on process and responds to LOB queries.
Ownership of the client queries / Escalations.

Change Management: Provide and drive ideas for improvements in the process and business. Exhibit strong project management skills and
drive given projects to achieve desired results. Exhibits a high degree of reliability and can be counted on to participate as required
Demonstrates the ability to manage multiple tasks.

Requirements:

Excellent Communication skills
Flexibility in work hours to coordinate with team members across the globe
Expertise in MS Office Products like Excel and Access
Strong understanding of finance domain
Understanding of the financial trading business
Work experience in financial services industry