Policies & Procedures Resources

Contact the library at rc-library@etr.org or 800-860-2684 x260 to borrow items.

By Definition: Policies for Volunteer Programs (R0111)

For executive directors, board members, and volunteer managers who must develop and
implement policies for volunteers who work in public and private agencies. Discusses the
needs and benefits of various policies, including legal obligations, and describes how to
develop and write policies covering almost every area. Sample statements are given for
situations such as sexual harassment and when not to cross a picket line.
http://nationalserviceresources.org/library/items/R0111

Straight Talk on Boundaries: For Managers of Volunteers (R3722)

Provides resources to aid in the establishment of policies and procedures that help establish
boundaries for volunteers and staff. Covers issues such as volunteers who cross the line,
conducting progress and disciplinary interviews, and ways to help the managers of
volunteers practice self-care when it comes to boundaries. Addresses the different types of
healthy boundaries that need to be set to protect autonomy, self-respect, and safety for the
organization, manager of volunteers, paid staff, and clients or members.
http://nationalserviceresources.org/library/items/R3722

Nonprofit Policy Sampler (R3630)

Helps nonprofit leaders advance their organizations, make better collective decisions, and
guide individual actions and behaviors. Contains 241 sample policies, job descriptions,
committee charters, codes of ethics, board member agreements, mission and vision
statements, and more. Each policy issue includes key elements, practical tips, samples, and
additional resources on the subject. Includes a companion CD for organizations to explore
sample documents as a starting point in developing their own policies.
http://nationalserviceresources.org/library/items/R3630

Human Resource Policies and Procedures for Nonprofit Organizations (R3810)

Provides user-friendly explanations for a wide variety of human resource policies and
procedures for paid employees, volunteer workers, and outsourced work. Covers
nondiscrimination/affirmative action, recruitment, hiring, termination, compensation,
supervision, employment conditions, administration, and volunteer policies. Includes
checklists, examples of related forms, and supplemental information.
http://nationalserviceresources.org/library/items/R3810

Generic Volunteer Orientation Manual: Your Guide to Developing an Orientation

Manual for Volunteers (R1989)
Guide for developing a new orientation manual for volunteers or updating an agency's
volunteer policies or procedures. Contains samples of components of a volunteer orientation
manual, such as a mission statement, organizational chart, lists of volunteer rights and
responsibilities, record-keeping and scheduling instructions, and descriptions of policies and
standards that volunteers must follow.
http://nationalserviceresources.org/library/items/R1989

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Model Volunteer Handbook (R2740)
Guide to creating a volunteer handbook. Provides sample wording for more than 35 different
policy topic areas ranging from dress code to personal phone calls to harassment.
http://nationalserviceresources.org/library/items/R2740

No Surprises: Harmonizing Risk and Reward in Volunteer Management (R2722)

Provides general and specific information for developing a strategy for integrating risk
management into the operations of an organization. Covers screening potential volunteers,
volunteer supervision, discipline and termination, working with young and senior volunteers,
public relations, insurance and protection laws, and more. Includes frequently asked
questions and identifies related resources such as books, articles, journals, organizations,
and websites.
http://nationalserviceresources.org/library/items/R2722

Better Safe...Risk Management in Volunteer Programs & Community Service

(R3362)
Definitive manual for managers who wish to ensure that their volunteer or community
service program is operating as safely and productively as possible. Contains special
sections on setting boundaries, how to handle the risks of short-term and special events
volunteers, and the unique risks of all-volunteer, chapter-based, and auxiliary structures.
Includes tips, tools, checklists, worksheets, sample forms, and hundreds of timesaving and
affordable strategies.
http://nationalserviceresources.org/library/items/R3362

Beyond Police Checks: The Definitive Volunteer & Employee Screening Guidebook
(R1215)
Provides specific details on how to carefully choose screening methods matched to the
requirements of a position. Discusses screening devices, including interviews, reference
checks, qualifications checks, police records checks, performance assessments, medical
testing, and home visits.
http://nationalserviceresources.org/library/items/R1215

Handling Problem Volunteers (R0885)

Discusses specific types of problems encountered with volunteers and suggests how to deal
with them. Covers problems from annoyances and disruptions to more serious issues where
the volunteer is dysfunctional and threatens the organization.
http://nationalserviceresources.org/library/items/R0885

Volunteer Management: Mobilizing All the Resources of the Community (C0152)

Comprehensive guide to volunteer management that includes planning and organizing a
volunteer program. Covers creating volunteer jobs, working with paid staff, recruitment,
screening, interviewing, supervising, assessment, special situations, retention, termination,
and more. Contains an extensive bibliography, resource list, sample volunteer management
policies, forms, and worksheets.
http://nationalserviceresources.org/library/items/C0152

Policy Development for Volunteer Services: Audioworkshop (E0618)

Audiotape with accompanying workbook defining what the term "policy" means. Provides
tips for gaining board support. Includes sample policies and presents ideas on how to write
policies so that volunteers comply. 95 minutes.
http://nationalserviceresources.org/library/items/E0618