Guided Practicum in the Administration of Human Services
Critical Analysis Report
For Little Sisters of the Poor
Jaquaya Thomas July 24, 2014
Critical Analysis Report for Little Sisters of the Poor
Invited by Bishop Thomas Becker to serve the elderly of low income in Delaware, the Little Sisters of the Poor opened their first home in Wilmington on May 18, 1903 (2014). It was quickly filled and was soon replaced by St. Josephs Home on the corner of 4th Street and Bancroft Parkway. For the next 75 years, thousands of elderly poor were welcomed into the family of Jeanne Jugan and were surrounded by love, dignity, and respect. In 1976, when long- term care regulations and health-care building codes mandated massive renovations, the Little Sisters broke ground for a new home to be located on Salem Church Road in Newark. The Jeanne Jugan Residence was dedicated on April 23, 1976 (2014). Today, enabled by the generosity of those who contribute time, talent and treasure to work with the Jeanne Jugan Residence, the Little Sisters of the Poor, assisted by full and part-time employees and many volunteers offer quality care in a home-like setting to 80 Residents. Because this care is reserved for those in need, the work of the Little Sisters of the Poor has always been supported mainly by donations The Jeanne Jugan Residence consists of two buildings, connected by the Mall where activities are held. The three-storied building contains the residential living areas, activities room, Chapel, beauty parlour, arts and crafts room, Admissions, nursing station, business offices and Rehabilitation Center. The one floor building houses the kitchen, laundry, maintenance and Human Resources (2014). They have a proven track record for placing Resident care as their number one priority as noted in being awarded a perfect 5-star rating over the past four years (2014). In addition, they were a recipient of the 2012 Excellence Awards in Hospice & Palliative Care from the Delaware End of Life Coalition. This recognition could not have been earned without the hard work of every single member of their staff. The remarkable care and dedication shown on a daily basis not only reflects their quality, but also the very mission of the Little Sisters of the Poor. By providing a safe, loving atmosphere and welcoming each individual into their family with open arms, their tireless devotion makes the facility stand out among 15,000 others in all 50 states (2014). Mother Joseph manages the Little Sisters of the Poor Jeanne Jugan Residence. She insures the right people are hired for the supervisor positions to run the daily operations of the agency. The supervisors report to Mother Joseph any concerns they have and anything they need for the operation of their area. Mother insures the staff are following the policies and procedures through meetings and trainings. The agency has an annual in-service trainings for supervisors to follow up with any changes being made with the agency and to keep them up to date on all operations of the program. Mother Joseph leaves the responsibility of managing the employees on the supervisors. She does not micromanage but gives her Administrators the tools they need to be successful as supervisors and lead their staff. Mother is the governing body of the agency that ultimately makes the final decisions about what goes on with the agency. Little Sisters of the Poor does not have an official board. The agency has an Advisory Board that is made up of the sisters with Mother Joseph being the President of that Board. If I were the Director of Little Sisters of the Poor, I would manage the program similar to how it is currently being ran but I would enlist an official board composed of different community members that could help the agency thrive more. The agency has made a name in the community and thrives but going that extra step could help them with more funding that could be steady. The board would consist of different people who would bring different aspects of the program to the table. For instance, I would enlist someone from the banking industry who was well connected in the community as a way of being connected to possible donors with fundraising. I would also secure a consistent funding source instead of relying on donations. The agency has been very fortunate to stay afloat with no problems considering their means of funding solely relies on donations and fundraising. They apply for grants also but this is not a reliable source since they are competing with many different agencies for the same money. If I were the Director of Little Sisters of the Poor, I would keep the program running how Mother Joseph has it set up. As a supervisor, I would give my staff the opportunity to work in their positions without me constantly tracking their every move. I do not like it when supervisors micromanage and I would not do that to my staff. The agency runs very smooth how it is set up. There are supervisors put in place to oversee the workers and this system allows the director the freedom checking in with them to insure everything is going as planned. To get continued and new funding for the program, I would enlist the help of some of the board members from our newly established board of directors. This board would consist of members from the banking field, marketing field, medical field, legal field, and education field. All the members would work together to secure funding by having annual fundraising events and reach out to prominent people in the community they work, for donations. In order to maintain consistent donations, the agency will offer some incentives for the companies and or people who donate. We would apply for long term grants and see if we would be able to qualify for state funding, since we are providing a service to seniors who are of low income. If I were the Director, some of the qualities that I would look for in employees and interns would vary. I want people who are dependable, team players, eager to learn, organized, able to communicate, reliable, hard workers, self-motivators, punctual, and willing to go the extra step to help the clients we service. I want to know that I can count on the people who work for me to do the best possible job they can each day, to make our clients feel like they are comfortable. The Little Sisters of the Poor strives for excellence service daily and it shines through the care of their residents. The agency is set up like a family and on any day you can see everyone helping each other out.
References
(2014, 07 20). Retrieved from www.littlesistersofthepoordelaware.org
(2014, 07 20). Retrieved from www.littlesistersofthepoor.org